Merge pull request #106 from yekibud/master

adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date

helpdesk/forms.py

@@ -19,6 +19,7 @@ from django.utils.translation import ugettext as _
 from helpdesk.lib import send_templated_mail, safe_template_context
 from helpdesk.models import Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC, CustomField, TicketCustomFieldValue, TicketDependency
 from helpdesk.settings import HAS_TAG_SUPPORT
+from helpdesk import settings as helpdesk_settings
 
 class EditTicketForm(forms.ModelForm):
     class Meta:
@@ -58,8 +59,8 @@ class EditTicketForm(forms.ModelForm):
                 instanceargs['max_digits'] = field.max_length
             elif field.data_type == 'list':
                 fieldclass = forms.ChoiceField
+                choices = field.choices_as_array
                 if field.empty_selection_list:
-                    choices = field.choices_as_array
                     choices.insert(0, ('','---------' ) )
                 instanceargs['choices'] = choices
             elif field.data_type == 'boolean':
@@ -152,6 +153,19 @@ class TicketForm(forms.Form):
             'as \'3\'.'),
         )
 
+    due_date = forms.DateTimeField(
+        widget=extras.SelectDateWidget,
+        required=False,
+        label=_('Due on'),
+        )
+
+    def clean_due_date(self):
+        data = self.cleaned_data['due_date']
+        #TODO: add Google calendar update hook
+        #if not hasattr(self, 'instance') or self.instance.due_date != new_data:
+        #    print "you changed!"
+        return data
+
     attachment = forms.FileField(
         required=False,
         label=_('Attach File'),
@@ -195,8 +209,8 @@ class TicketForm(forms.Form):
                 instanceargs['max_digits'] = field.max_length
             elif field.data_type == 'list':
                 fieldclass = forms.ChoiceField
+                choices = field.choices_as_array
                 if field.empty_selection_list:
-                    choices = field.choices_as_array
                     choices.insert(0, ('','---------' ) )
                 instanceargs['choices'] = choices
             elif field.data_type == 'boolean':
@@ -234,6 +248,7 @@ class TicketForm(forms.Form):
                     queue = q,
                     description = self.cleaned_data['body'],
                     priority = self.cleaned_data['priority'],
+                    due_date = self.cleaned_data['due_date'],
                   )
 
         if HAS_TAG_SUPPORT:
@@ -376,6 +391,12 @@ class PublicTicketForm(forms.Form):
         help_text=_('Please select a priority carefully.'),
         )
 
+    due_date = forms.DateTimeField(
+        widget=extras.SelectDateWidget,
+        required=False,
+        label=_('Due on'),
+        )
+
     attachment = forms.FileField(
         required=False,
         label=_('Attach File'),
@@ -408,8 +429,8 @@ class PublicTicketForm(forms.Form):
                 instanceargs['max_digits'] = field.max_length
             elif field.data_type == 'list':
                 fieldclass = forms.ChoiceField
+                choices = field.choices_as_array
                 if field.empty_selection_list:
-                    choices = field.choices_as_array
                     choices.insert(0, ('','---------' ) )
                 instanceargs['choices'] = choices
             elif field.data_type == 'boolean':
@@ -446,6 +467,7 @@ class PublicTicketForm(forms.Form):
             queue = q,
             description = self.cleaned_data['body'],
             priority = self.cleaned_data['priority'],
+            due_date = self.cleaned_data['due_date'],
             )
 
         t.save()
@@ -572,7 +594,11 @@ class EmailIgnoreForm(forms.ModelForm):
 class TicketCCForm(forms.ModelForm):
     def __init__(self, *args, **kwargs):
         super(TicketCCForm, self).__init__(*args, **kwargs)
-        self.fields['user'].queryset = User.objects.filter(is_active=True).order_by('username')
+        if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_CC:
+            users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
+        else:
+            users = User.objects.filter(is_active=True).order_by('username')
+        self.fields['user'].queryset = users 
     class Meta:
         model = TicketCC
         exclude = ('ticket',)

helpdesk/management/commands/get_email.py

@@ -25,6 +25,7 @@ from django.core.files.base import ContentFile
 from django.core.management.base import BaseCommand
 from django.db.models import Q
 from django.utils.translation import ugettext as _
+from django.conf import settings
 
 from helpdesk.lib import send_templated_mail, safe_template_context
 from helpdesk.models import Queue, Ticket, FollowUp, Attachment, IgnoreEmail
@@ -75,18 +76,22 @@ def process_email(quiet=False):
 def process_queue(q, quiet=False):
     if not quiet:
         print "Processing: %s" % q
-    if q.email_box_type == 'pop3':
 
-        if q.email_box_ssl:
+    email_box_type = settings.QUEUE_EMAIL_BOX_TYPE if settings.QUEUE_EMAIL_BOX_TYPE else q.email_box_type
+
+    if email_box_type == 'pop3':
+
+        if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL:
             if not q.email_box_port: q.email_box_port = 995
-            server = poplib.POP3_SSL(q.email_box_host, int(q.email_box_port))
+            server = poplib.POP3_SSL(q.email_box_host or settings.QUEUE_EMAIL_BOX_HOST, int(q.email_box_port))
         else:
             if not q.email_box_port: q.email_box_port = 110
-            server = poplib.POP3(q.email_box_host, int(q.email_box_port))
+            server = poplib.POP3(q.email_box_host or settings.QUEUE_EMAIL_BOX_HOST, int(q.email_box_port))
 
         server.getwelcome()
-        server.user(q.email_box_user)
+        server.user(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER)
-        server.pass_(q.email_box_pass)
+        server.pass_(q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD)
+
 
         messagesInfo = server.list()[1]
 
@@ -102,15 +107,15 @@ def process_queue(q, quiet=False):
 
         server.quit()
 
-    elif q.email_box_type == 'imap':
+    elif email_box_type == 'imap':
-        if q.email_box_ssl:
+        if q.email_box_ssl or settings.QUEUE_EMAIL_BOX_SSL:
             if not q.email_box_port: q.email_box_port = 993
-            server = imaplib.IMAP4_SSL(q.email_box_host, int(q.email_box_port))
+            server = imaplib.IMAP4_SSL(q.email_box_host or settings.QUEUE_EMAIL_BOX_HOST, int(q.email_box_port))
         else:
             if not q.email_box_port: q.email_box_port = 143
-            server = imaplib.IMAP4(q.email_box_host, int(q.email_box_port))
+            server = imaplib.IMAP4(q.email_box_host or settings.QUEUE_EMAIL_BOX_HOST, int(q.email_box_port))
 
-        server.login(q.email_box_user, q.email_box_pass)
+        server.login(q.email_box_user or settings.QUEUE_EMAIL_BOX_USER, q.email_box_pass or settings.QUEUE_EMAIL_BOX_PASSWORD)
         server.select(q.email_box_imap_folder)
 
         status, data = server.search(None, 'NOT', 'DELETED')

helpdesk/migrations/0004_auto__add_field_ticket_due_date.py

@@ -0,0 +1,228 @@
+# encoding: utf-8
+import datetime
+from south.db import db
+from south.v2 import SchemaMigration
+from django.db import models
+
+class Migration(SchemaMigration):
+
+    def forwards(self, orm):
+        
+        # Adding field 'Ticket.due_date'
+        db.add_column('helpdesk_ticket', 'due_date', self.gf('django.db.models.fields.DateTimeField')(null=True, blank=True), keep_default=False)
+
+
+    def backwards(self, orm):
+        
+        # Deleting field 'Ticket.due_date'
+        db.delete_column('helpdesk_ticket', 'due_date')
+
+    models = {
+        'auth.group': {
+            'Meta': {'object_name': 'Group'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'unique': 'True', 'max_length': '80'}),
+            'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
+        },
+        'auth.permission': {
+            'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
+            'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
+        },
+        'auth.user': {
+            'Meta': {'object_name': 'User'},
+            'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
+            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
+            'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
+            'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
+            'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
+            'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
+            'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
+            'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
+            'username': ('django.db.models.fields.CharField', [], {'unique': 'True', 'max_length': '30'})
+        },
+        'contenttypes.contenttype': {
+            'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
+            'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.attachment': {
+            'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
+            'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
+            'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
+            'size': ('django.db.models.fields.IntegerField', [], {})
+        },
+        'helpdesk.customfield': {
+            'Meta': {'object_name': 'CustomField'},
+            'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'empty_selection_list': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
+            'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'name': ('django.db.models.fields.SlugField', [], {'unique': 'True', 'max_length': '50', 'db_index': 'True'}),
+            'ordering': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
+        },
+        'helpdesk.emailtemplate': {
+            'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
+            'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'html': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
+            'plain_text': ('django.db.models.fields.TextField', [], {}),
+            'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.escalationexclusion': {
+            'Meta': {'object_name': 'EscalationExclusion'},
+            'date': ('django.db.models.fields.DateField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'symmetrical': 'False', 'to': "orm['helpdesk.Queue']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.followup': {
+            'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
+            'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2012, 1, 20, 12, 19, 46, 778593)'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ignoreemail': {
+            'Meta': {'object_name': 'IgnoreEmail'},
+            'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
+            'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'symmetrical': 'False', 'to': "orm['helpdesk.Queue']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.kbcategory': {
+            'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
+            'description': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
+        },
+        'helpdesk.kbitem': {
+            'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
+            'answer': ('django.db.models.fields.TextField', [], {}),
+            'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'question': ('django.db.models.fields.TextField', [], {}),
+            'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
+        },
+        'helpdesk.presetreply': {
+            'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
+            'body': ('django.db.models.fields.TextField', [], {}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'queues': ('django.db.models.fields.related.ManyToManyField', [], {'symmetrical': 'False', 'to': "orm['helpdesk.Queue']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.queue': {
+            'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
+            'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
+            'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
+            'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
+            'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
+            'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
+            'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
+            'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.savedsearch': {
+            'Meta': {'object_name': 'SavedSearch'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'query': ('django.db.models.fields.TextField', [], {}),
+            'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
+        },
+        'helpdesk.ticket': {
+            'Meta': {'object_name': 'Ticket'},
+            'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'blank': 'True', 'related_name': "'assigned_to'", 'null': 'True', 'to': "orm['auth.User']"}),
+            'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'due_date': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
+            'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
+            'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
+            'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
+            'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
+            'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
+        },
+        'helpdesk.ticketcc': {
+            'Meta': {'object_name': 'TicketCC'},
+            'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
+            'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ticketchange': {
+            'Meta': {'object_name': 'TicketChange'},
+            'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
+            'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ticketcustomfieldvalue': {
+            'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
+            'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
+            'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
+        },
+        'helpdesk.ticketdependency': {
+            'Meta': {'unique_together': "(('ticket', 'depends_on'),)", 'object_name': 'TicketDependency'},
+            'depends_on': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'depends_on'", 'to': "orm['helpdesk.Ticket']"}),
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'ticket': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'ticketdependency'", 'to': "orm['helpdesk.Ticket']"})
+        },
+        'helpdesk.usersettings': {
+            'Meta': {'object_name': 'UserSettings'},
+            'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
+            'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
+            'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
+        }
+    }
+
+    complete_apps = ['helpdesk']

helpdesk/models.py

@@ -326,6 +326,12 @@ class Ticket(models.Model):
         help_text=_('1 = Highest Priority, 5 = Low Priority'),
         )
 
+    due_date = models.DateTimeField(
+        _('Due on'),
+        blank=True,
+        null=True,
+        )
+
     last_escalation = models.DateTimeField(
         blank=True,
         null=True,

helpdesk/settings.py

@@ -40,6 +40,9 @@ HELPDESK_PREPEND_ORG_NAME = getattr(settings, 'HELPDESK_PREPEND_ORG_NAME', False
 # show knowledgebase links?
 HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
 
+# show knowledgebase links on staff view?
+HELPDESK_KB_ENABLED_STAFF = getattr(settings, 'HELPDESK_KB_ENABLED_STAFF', False)
+
 # show extended navigation by default, to all users, irrespective of staff status?
 HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
 
@@ -97,6 +100,12 @@ HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_HOLD_BUT
 # make all updates public by default? this will hide the 'is this update public' checkbox
 HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True)
 
+# only show staff users in ticket owner drop-downs 
+HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
+
+# only show staff users in ticket cc drop-down 
+HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
+
 
 
 ''' options for staff.create_ticket view '''
@@ -121,3 +130,10 @@ HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK
 # show / hide 'change language' link at bottom of page
 HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK', False)
 
+''' email options '''
+# default Queue email submission settings
+QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
+QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
+QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
+QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
+QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)

helpdesk/templates/helpdesk/navigation.html

@@ -7,6 +7,9 @@
     {% if helpdesk_settings.HELPDESK_NAVIGATION_STATS_ENABLED %}
     <li><a href='{% url helpdesk_report_index %}'>{% trans "Stats" %}</a></li>
     {% endif %}
+    {% if helpdesk_settings.HELPDESK_KB_ENABLED_STAFF %}
+    <li><a href='{% url helpdesk_kb_index %}'>{% trans "Knowledgebase" %}</a></li>
+    {% endif %}
     {% if user_saved_queries_ %}
         <li class="headerlink"><a>{% trans "Load Saved Query" %}</a>
             <ul>

helpdesk/templates/helpdesk/ticket.html

@@ -175,6 +175,9 @@ function googleTranslateElementInit() {
 
         <dt><label for='id_priority'>{% trans "Priority" %}</label></dt>
         <dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
+        <dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
+        <dd>{{ form.due_date }}</dd>
+ 
        {% if tags_enabled %}
         <dt><label for='id_tags'>{% trans "Tags" %}</label></dt>
         <dd><input type='text' id='id_tags' name='tags' value='{{ ticket.tags }}'/></dd>

helpdesk/views/staff.py

@@ -216,10 +216,20 @@ def view_ticket(request, ticket_id):
 
         return update_ticket(request, ticket_id)
 
+    if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
+        users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
+    else:
+        users = User.objects.filter(is_active=True).order_by('username')
+
+
+    # TODO: shouldn't this template get a form to begin with?
+    form = TicketForm(initial={'due_date':ticket.due_date})
+
     return render_to_response('helpdesk/ticket.html',
         RequestContext(request, {
             'ticket': ticket,
-            'active_users': User.objects.filter(is_active=True).order_by('username'),
+            'form': form,
+            'active_users': users,
             'priorities': Ticket.PRIORITY_CHOICES,
             'preset_replies': PreSetReply.objects.filter(Q(queues=ticket.queue) | Q(queues__isnull=True)),
             'tags_enabled': HAS_TAG_SUPPORT,
@@ -239,6 +249,10 @@ def update_ticket(request, ticket_id, public=False):
     public = request.POST.get('public', False)
     owner = int(request.POST.get('owner', None))
     priority = int(request.POST.get('priority', ticket.priority))
+    due_date = datetime(
+            int(request.POST.get('due_date_year')),
+            int(request.POST.get('due_date_month')),
+            int(request.POST.get('due_date_day')))
     tags = request.POST.get('tags', '')
 
     # We need to allow the 'ticket' and 'queue' contexts to be applied to the
@@ -333,6 +347,16 @@ def update_ticket(request, ticket_id, public=False):
         c.save()
         ticket.priority = priority
 
+    if due_date != ticket.due_date:
+        c = TicketChange(
+            followup=f,
+            field=_('Due on'),
+            old_value=ticket.due_date,
+            new_value=due_date,
+            )
+        c.save()
+        ticket.due_date = due_date
+
     if HAS_TAG_SUPPORT:
         if tags != ticket.tags:
             c = TicketChange(
@@ -749,7 +773,11 @@ def create_ticket(request):
 
         form = TicketForm(initial=initial_data)
         form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
-        form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')]
+        if helpdesk_settings.HELPDESK_STAFF_ONLY_TICKET_OWNERS:
+            users = User.objects.filter(is_active=True, is_staff=True).order_by('username')
+        else:
+            users = User.objects.filter(is_active=True).order_by('username')
+        form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in users]
         if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
             form.fields['assigned_to'].widget = forms.HiddenInput()