diff --git a/helpdesk/lib.py b/helpdesk/lib.py
index 647ce962..397a415c 100644
--- a/helpdesk/lib.py
+++ b/helpdesk/lib.py
@@ -21,7 +21,6 @@ import logging
 logger = logging.getLogger('helpdesk')
 
 from django.utils.encoding import smart_str
-from builtins import str as text
 
 def send_templated_mail(template_name, email_context, recipients, sender=None, bcc=None, fail_silently=False, files=None):
     """
@@ -119,7 +118,7 @@ def send_templated_mail(template_name, email_context, recipients, sender=None, b
             "subject": t.subject,
         }).render(context)
 
-    if isinstance(recipients, text):
+    if isinstance(recipients, str):
         if recipients.find(','):
             recipients = recipients.split(',')
     elif type(recipients) != list:
diff --git a/helpdesk/tests/helpers.py b/helpdesk/tests/helpers.py
index 67715c90..b64970be 100644
--- a/helpdesk/tests/helpers.py
+++ b/helpdesk/tests/helpers.py
@@ -22,6 +22,9 @@ def get_staff_user(username='helpdesk.staff', password='password'):
 
 
 def reload_urlconf(urlconf=None):
+
+    from imp import reload  # python 3 needs this import.
+
     if urlconf is None:
         from django.conf import settings
 
diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py
index af30017d..a20a3205 100644
--- a/helpdesk/views/staff.py
+++ b/helpdesk/views/staff.py
@@ -1080,7 +1080,7 @@ def run_report(request, report):
                 )
             except QueueMembership.DoesNotExist:
                 queue_options = queue_options.none()
-        possible_options = [q.title.encode('utf-8') for q in queue_options]
+        possible_options = [q.title for q in queue_options]
         charttype = 'bar'
 
     elif report == 'userstatus':
@@ -1155,20 +1155,18 @@ def run_report(request, report):
             metric3 = ticket.modified - ticket.created
             metric3 = metric3.days
 
-
         summarytable[metric1, metric2] += 1
         if metric3:
             if report == 'daysuntilticketclosedbymonth':
                 summarytable2[metric1, metric2] += metric3
 
-
     table = []
 
     if report == 'daysuntilticketclosedbymonth':
         for key in summarytable2.keys():
             summarytable[key] = summarytable2[key] / summarytable[key]
 
-    header1 = sorted(set(list( i.encode('utf-8') for i,_ in summarytable.keys() )))
+    header1 = sorted(set(list(i for i, _ in summarytable.keys())))
 
     column_headings = [col1heading] + possible_options