diff --git a/helpdesk/models.py b/helpdesk/models.py
index 2726b36f..f2d13dbe 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -370,6 +370,14 @@ class Ticket(models.Model):
             'follow-ups left for this task.'),
         )
 
+    submitter_email_id = models.CharField(
+        _('Submitter E-Mail ID'),
+        blank=True,
+        null=True,
+        help_text=_("The Message ID of the submitter's email."),
+        editable=False,
+        )
+
     assigned_to = models.ForeignKey(
         settings.AUTH_USER_MODEL,
         related_name='assigned_to',