forked from extern/django-helpdesk
Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43
This commit is contained in:
Ross Poulton
parent
50e1e1ea23
commit
8b6fbd8965
@ -16,7 +16,7 @@ from django.contrib.auth.models import User
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from django.utils.translation import ugettext as _
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from helpdesk.lib import send_templated_mail
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from helpdesk.models import Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC, CustomField, TicketCustomFieldValue
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from helpdesk.models import Ticket, Queue, FollowUp, Attachment, IgnoreEmail, TicketCC, CustomField, TicketCustomFieldValue, TicketDependency
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from helpdesk.settings import HAS_TAG_SUPPORT
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class EditTicketForm(forms.ModelForm):
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@ -574,3 +574,7 @@ class TicketCCForm(forms.ModelForm):
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model = TicketCC
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exclude = ('ticket',)
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class TicketDependencyForm(forms.ModelForm):
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class Meta:
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model = TicketDependency
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exclude = ('ticket',)
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@ -0,0 +1,237 @@
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# encoding: utf-8
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import datetime
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from south.db import db
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from south.v2 import SchemaMigration
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from django.db import models
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class Migration(SchemaMigration):
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def forwards(self, orm):
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# Adding model 'TicketDependency'
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db.create_table('helpdesk_ticketdependency', (
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('id', self.gf('django.db.models.fields.AutoField')(primary_key=True)),
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('ticket', self.gf('django.db.models.fields.related.ForeignKey')(related_name='ticket', to=orm['helpdesk.Ticket'])),
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('depends_on', self.gf('django.db.models.fields.related.ForeignKey')(related_name='depends_on', to=orm['helpdesk.Ticket'])),
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))
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db.send_create_signal('helpdesk', ['TicketDependency'])
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# Adding unique constraint on 'TicketDependency', fields ['ticket', 'depends_on']
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db.create_unique('helpdesk_ticketdependency', ['ticket_id', 'depends_on_id'])
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def backwards(self, orm):
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# Removing unique constraint on 'TicketDependency', fields ['ticket', 'depends_on']
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db.delete_unique('helpdesk_ticketdependency', ['ticket_id', 'depends_on_id'])
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# Deleting model 'TicketDependency'
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db.delete_table('helpdesk_ticketdependency')
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models = {
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'auth.group': {
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'Meta': {'object_name': 'Group'},
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '80', 'unique': 'True'}),
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'permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'})
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},
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'auth.permission': {
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'Meta': {'ordering': "('content_type__app_label', 'content_type__model', 'codename')", 'unique_together': "(('content_type', 'codename'),)", 'object_name': 'Permission'},
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'codename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'content_type': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['contenttypes.ContentType']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '50'})
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},
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'auth.user': {
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'Meta': {'object_name': 'User'},
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'date_joined': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
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'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'blank': 'True'}),
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'first_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
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'groups': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Group']", 'symmetrical': 'False', 'blank': 'True'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'is_active': ('django.db.models.fields.BooleanField', [], {'default': 'True'}),
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'is_staff': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'is_superuser': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'last_login': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime.now'}),
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'last_name': ('django.db.models.fields.CharField', [], {'max_length': '30', 'blank': 'True'}),
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'password': ('django.db.models.fields.CharField', [], {'max_length': '128'}),
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'user_permissions': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['auth.Permission']", 'symmetrical': 'False', 'blank': 'True'}),
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'username': ('django.db.models.fields.CharField', [], {'max_length': '30', 'unique': 'True'})
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},
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'contenttypes.contenttype': {
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'Meta': {'ordering': "('name',)", 'unique_together': "(('app_label', 'model'),)", 'object_name': 'ContentType', 'db_table': "'django_content_type'"},
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'app_label': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'model': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
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},
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'helpdesk.attachment': {
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'Meta': {'ordering': "['filename']", 'object_name': 'Attachment'},
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'file': ('django.db.models.fields.files.FileField', [], {'max_length': '100'}),
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'filename': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'mime_type': ('django.db.models.fields.CharField', [], {'max_length': '30'}),
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'size': ('django.db.models.fields.IntegerField', [], {})
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},
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'helpdesk.customfield': {
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'Meta': {'object_name': 'CustomField'},
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'data_type': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'decimal_places': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
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'help_text': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'label': ('django.db.models.fields.CharField', [], {'max_length': "'30'"}),
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'list_values': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'max_length': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
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'name': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'unique': 'True', 'db_index': 'True'}),
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'required': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'staff_only': ('django.db.models.fields.BooleanField', [], {'default': 'False'})
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},
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'helpdesk.emailtemplate': {
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'Meta': {'ordering': "['template_name', 'locale']", 'object_name': 'EmailTemplate'},
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'heading': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'html': ('django.db.models.fields.TextField', [], {}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
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'plain_text': ('django.db.models.fields.TextField', [], {}),
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'subject': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'template_name': ('django.db.models.fields.CharField', [], {'max_length': '100'})
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},
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'helpdesk.escalationexclusion': {
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'Meta': {'object_name': 'EscalationExclusion'},
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'date': ('django.db.models.fields.DateField', [], {}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.followup': {
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'Meta': {'ordering': "['date']", 'object_name': 'FollowUp'},
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'comment': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'date': ('django.db.models.fields.DateTimeField', [], {'default': 'datetime.datetime(2011, 5, 10, 12, 20, 8, 45416)'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'new_status': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
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'public': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
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'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.ignoreemail': {
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'Meta': {'object_name': 'IgnoreEmail'},
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'date': ('django.db.models.fields.DateField', [], {'blank': 'True'}),
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'email_address': ('django.db.models.fields.CharField', [], {'max_length': '150'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'keep_in_mailbox': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.kbcategory': {
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'Meta': {'ordering': "['title']", 'object_name': 'KBCategory'},
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'description': ('django.db.models.fields.TextField', [], {}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '100'})
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},
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'helpdesk.kbitem': {
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'Meta': {'ordering': "['title']", 'object_name': 'KBItem'},
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'answer': ('django.db.models.fields.TextField', [], {}),
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'category': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.KBCategory']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'last_updated': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
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'question': ('django.db.models.fields.TextField', [], {}),
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'recommendations': ('django.db.models.fields.IntegerField', [], {'default': '0'}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'votes': ('django.db.models.fields.IntegerField', [], {'default': '0'})
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},
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'helpdesk.presetreply': {
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'Meta': {'ordering': "['name']", 'object_name': 'PreSetReply'},
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'body': ('django.db.models.fields.TextField', [], {}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'name': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'queues': ('django.db.models.fields.related.ManyToManyField', [], {'to': "orm['helpdesk.Queue']", 'symmetrical': 'False', 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.queue': {
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'Meta': {'ordering': "('title',)", 'object_name': 'Queue'},
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'allow_email_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'allow_public_submission': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'email_address': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
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'email_box_host': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
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'email_box_imap_folder': ('django.db.models.fields.CharField', [], {'max_length': '100', 'null': 'True', 'blank': 'True'}),
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'email_box_interval': ('django.db.models.fields.IntegerField', [], {'default': "'5'", 'null': 'True', 'blank': 'True'}),
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'email_box_last_check': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
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'email_box_pass': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
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'email_box_port': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
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'email_box_ssl': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'email_box_type': ('django.db.models.fields.CharField', [], {'max_length': '5', 'null': 'True', 'blank': 'True'}),
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'email_box_user': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
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'escalate_days': ('django.db.models.fields.IntegerField', [], {'null': 'True', 'blank': 'True'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'locale': ('django.db.models.fields.CharField', [], {'max_length': '10', 'null': 'True', 'blank': 'True'}),
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'new_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'}),
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'slug': ('django.db.models.fields.SlugField', [], {'max_length': '50', 'db_index': 'True'}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'updated_ticket_cc': ('django.db.models.fields.CharField', [], {'max_length': '200', 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.savedsearch': {
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'Meta': {'object_name': 'SavedSearch'},
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'query': ('django.db.models.fields.TextField', [], {}),
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'shared': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']"})
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},
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'helpdesk.ticket': {
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'Meta': {'object_name': 'Ticket'},
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'assigned_to': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'assigned_to'", 'blank': 'True', 'null': 'True', 'to': "orm['auth.User']"}),
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'created': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
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'description': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'last_escalation': ('django.db.models.fields.DateTimeField', [], {'null': 'True', 'blank': 'True'}),
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'modified': ('django.db.models.fields.DateTimeField', [], {'blank': 'True'}),
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'on_hold': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'priority': ('django.db.models.fields.IntegerField', [], {'default': '3', 'blank': '3'}),
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'queue': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Queue']"}),
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'resolution': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'status': ('django.db.models.fields.IntegerField', [], {'default': '1'}),
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'submitter_email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
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'title': ('django.db.models.fields.CharField', [], {'max_length': '200'})
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},
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'helpdesk.ticketcc': {
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'Meta': {'object_name': 'TicketCC'},
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'can_update': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'can_view': ('django.db.models.fields.BooleanField', [], {'default': 'False'}),
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'email': ('django.db.models.fields.EmailField', [], {'max_length': '75', 'null': 'True', 'blank': 'True'}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
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'user': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['auth.User']", 'null': 'True', 'blank': 'True'})
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},
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'helpdesk.ticketchange': {
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'Meta': {'object_name': 'TicketChange'},
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'field': ('django.db.models.fields.CharField', [], {'max_length': '100'}),
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'followup': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.FollowUp']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'new_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'old_value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
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},
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'helpdesk.ticketcustomfieldvalue': {
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'Meta': {'unique_together': "(('ticket', 'field'),)", 'object_name': 'TicketCustomFieldValue'},
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'field': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.CustomField']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'ticket': ('django.db.models.fields.related.ForeignKey', [], {'to': "orm['helpdesk.Ticket']"}),
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'value': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'})
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},
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'helpdesk.ticketdependency': {
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'Meta': {'unique_together': "(('ticket', 'depends_on'),)", 'object_name': 'TicketDependency'},
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'depends_on': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'depends_on'", 'to': "orm['helpdesk.Ticket']"}),
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'ticket': ('django.db.models.fields.related.ForeignKey', [], {'related_name': "'ticket'", 'to': "orm['helpdesk.Ticket']"})
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},
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'helpdesk.usersettings': {
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'Meta': {'object_name': 'UserSettings'},
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'id': ('django.db.models.fields.AutoField', [], {'primary_key': 'True'}),
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'settings_pickled': ('django.db.models.fields.TextField', [], {'null': 'True', 'blank': 'True'}),
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'user': ('django.db.models.fields.related.OneToOneField', [], {'to': "orm['auth.User']", 'unique': 'True'})
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}
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}
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complete_apps = ['helpdesk']
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@ -413,6 +413,16 @@ class Ticket(models.Model):
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)
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staff_url = property(_get_staff_url)
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def _can_be_resolved(self):
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"""
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Returns a boolean.
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True = any dependencies are resolved
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False = There are non-resolved dependencies
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"""
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OPEN_STATUSES = (Ticket.OPEN_STATUS, Ticket.REOPENED_STATUS)
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return TicketDependency.objects.filter(ticket=self).filter(depends_on__status__in=OPEN_STATUSES).count() == 0
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can_be_resolved = property(_can_be_resolved)
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if HAS_TAG_SUPPORT:
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tags = TagField(blank=True)
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@ -1209,3 +1219,28 @@ class TicketCustomFieldValue(models.Model):
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class Meta:
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unique_together = ('ticket', 'field'),
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class TicketDependency(models.Model):
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"""
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The ticket identified by `ticket` cannot be resolved until the ticket in `depends_on` has been resolved.
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To help enforce this, a helper function `can_be_resolved` on each Ticket instance checks that
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these have all been resolved.
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"""
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ticket = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Ticket'),
|
||||
related_name='ticketdependency',
|
||||
)
|
||||
|
||||
depends_on = models.ForeignKey(
|
||||
Ticket,
|
||||
verbose_name=_('Depends On Ticket'),
|
||||
related_name='depends_on',
|
||||
)
|
||||
|
||||
def __unicode__(self):
|
||||
return '%s / %s' % (self.ticket, self.depends_on)
|
||||
|
||||
class Meta:
|
||||
unique_together = ('ticket', 'depends_on')
|
||||
|
||||
@ -82,16 +82,17 @@
|
||||
<dd class='form_help_text'>{% trans "You can insert ticket and queue details in your message. For more information, see the <a href='../../help/context/'>context help page</a>." %}</dd>
|
||||
|
||||
<dt><label>{% trans "New Status" %}</label></dt>
|
||||
{% if not ticket.can_be_resolved %}<dd>{% trans "This ticket cannot be resolved or closed until the tickets it depends on are resolved." %}</dd>{% endif %}
|
||||
{% ifequal ticket.status 1 %}
|
||||
<dd><input type='radio' name='new_status' value='1' id='st_open' checked='checked'><label for='st_open' class='active'>{% trans "Open" %}</label> »
|
||||
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> »
|
||||
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> »
|
||||
<input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> »
|
||||
<input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> »
|
||||
<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
|
||||
{% endifequal %}
|
||||
{% ifequal ticket.status 2 %}
|
||||
<dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> »
|
||||
<input type='radio' name='new_status' value='3' id='st_resolved'><label for='st_resolved'>{% trans "Resolved" %}</label> »
|
||||
<input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label> »
|
||||
<input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> »
|
||||
<input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> »
|
||||
<input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
|
||||
{% endifequal %}
|
||||
{% ifequal ticket.status 3 %}
|
||||
|
||||
25
helpdesk/templates/helpdesk/ticket_dependency_add.html
Normal file
25
helpdesk/templates/helpdesk/ticket_dependency_add.html
Normal file
@ -0,0 +1,25 @@
|
||||
{% extends "helpdesk/base.html" %}{% load i18n %}
|
||||
|
||||
{% block helpdesk_title %}{% trans "Add Ticket Dependency" %}{% endblock %}
|
||||
|
||||
{% block helpdesk_body %}{% blocktrans %}
|
||||
<h2>Add Ticket Dependency</h2>
|
||||
|
||||
<p>Adding a dependency will stop you resolving this ticket until the dependent ticket has been resolved or closed.</p>{% endblocktrans %}
|
||||
|
||||
<form method='post' action='./'>
|
||||
|
||||
<fieldset>
|
||||
<dl>{% for field in form %}
|
||||
<dt><label for='id_{{ field.name }}'>{{ field.label }}</label></dt>
|
||||
<dd>{{ field }}</dd>
|
||||
{% if field.errors %}<dd class='error'>{{ field.errors }}</dd>{% endif %}
|
||||
{% if field.help_text %}<dd class='form_help_text'>{{ field.help_text }}</dd>{% endif %}
|
||||
{% endfor %}</dl>
|
||||
</fieldset>
|
||||
|
||||
<input type='submit' value='{% trans "Save Ticket Dependency" %}' />
|
||||
|
||||
{% csrf_token %}</form>
|
||||
|
||||
{% endblock %}
|
||||
14
helpdesk/templates/helpdesk/ticket_dependency_del.html
Normal file
14
helpdesk/templates/helpdesk/ticket_dependency_del.html
Normal file
@ -0,0 +1,14 @@
|
||||
{% extends "helpdesk/base.html" %}{% load i18n %}
|
||||
|
||||
{% block helpdesk_title %}{% trans "Delete Ticket Dependency" %}{% endblock %}
|
||||
|
||||
{% block helpdesk_body %}{% blocktrans %}
|
||||
<h2>Delete Ticket Dependency</h2>
|
||||
|
||||
<p>Are you sure you wish to remove the dependency on this ticket?</p>
|
||||
{% endblocktrans %}
|
||||
|
||||
<p><a href='../../'>{% trans "Don't Delete" %}</a></p>
|
||||
|
||||
<form method='post' action='./'><input type='submit' value='{% trans "Yes, Delete" %}' />{% csrf_token %}</form>
|
||||
{% endblock %}
|
||||
@ -35,6 +35,19 @@
|
||||
</tr>
|
||||
{% endif %}
|
||||
|
||||
<tr class='{% cycle rowcolors %}'>
|
||||
<th>{% trans "Dependencies" %}</th>
|
||||
<td>{% for dep in ticket.ticketdependency.all %}
|
||||
{% if forloop.first %}<p>{% trans "This ticket cannot be resolved until the following ticket(s) are resolved" %}</p><ul>{% endif %}
|
||||
<li><a href='{{ dep.depends_on.get_absolute_url }}'>{{ dep.depends_on.ticket }} {{ dep.depends_on.title }}</a> ({{ dep.depends_on.get_status_display }}) <a href='{% url helpdesk_ticket_dependency_del ticket.id dep.id %}'>{% trans "Remove Dependency" %}</a></li>
|
||||
{% if forloop.last %}</ul>{% endif %}
|
||||
{% empty %}
|
||||
<p>{% trans "This ticket has no dependencies." %}</p>
|
||||
{% endfor %}
|
||||
<p><a href='{% url helpdesk_ticket_dependency_add ticket.id %}'>{% trans "Add Dependency" %}</a></p>
|
||||
</td>
|
||||
</tr>
|
||||
|
||||
{% for customfield in ticket.ticketcustomfieldvalue_set.all %}
|
||||
<tr class='{% cycle rowcolors %}'>
|
||||
<th>{{ customfield.field.label }}</th>
|
||||
|
||||
@ -71,6 +71,14 @@ urlpatterns = patterns('helpdesk.views.staff',
|
||||
'ticket_cc_del',
|
||||
name='helpdesk_ticket_cc_del'),
|
||||
|
||||
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
|
||||
'ticket_dependency_add',
|
||||
name='helpdesk_ticket_dependency_add'),
|
||||
|
||||
url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
|
||||
'ticket_dependency_del',
|
||||
name='helpdesk_ticket_dependency_del'),
|
||||
|
||||
url(r'^raw/(?P<type>\w+)/$',
|
||||
'raw_details',
|
||||
name='helpdesk_raw'),
|
||||
|
||||
@ -23,9 +23,9 @@ from django.template import loader, Context, RequestContext
|
||||
from django.utils.translation import ugettext as _
|
||||
from django.utils.html import escape
|
||||
|
||||
from helpdesk.forms import TicketForm, UserSettingsForm, EmailIgnoreForm, EditTicketForm, TicketCCForm, EditFollowUpForm
|
||||
from helpdesk.forms import TicketForm, UserSettingsForm, EmailIgnoreForm, EditTicketForm, TicketCCForm, EditFollowUpForm, TicketDependencyForm
|
||||
from helpdesk.lib import send_templated_mail, line_chart, bar_chart, query_to_dict, apply_query, safe_template_context
|
||||
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply, Attachment, SavedSearch, IgnoreEmail, TicketCC
|
||||
from helpdesk.models import Ticket, Queue, FollowUp, TicketChange, PreSetReply, Attachment, SavedSearch, IgnoreEmail, TicketCC, TicketDependency
|
||||
from helpdesk.settings import HAS_TAG_SUPPORT
|
||||
|
||||
if HAS_TAG_SUPPORT:
|
||||
@ -1037,3 +1037,34 @@ def ticket_cc_del(request, ticket_id, cc_id):
|
||||
'cc': cc,
|
||||
}))
|
||||
ticket_cc_del = staff_member_required(ticket_cc_del)
|
||||
|
||||
def ticket_dependency_add(request, ticket_id):
|
||||
ticket = get_object_or_404(Ticket, id=ticket_id)
|
||||
if request.method == 'POST':
|
||||
form = TicketDependencyForm(request.POST)
|
||||
if form.is_valid():
|
||||
ticketdependency = form.save(commit=False)
|
||||
ticketdependency.ticket = ticket
|
||||
if ticketdependency.ticket <> ticketdependency.depends_on:
|
||||
ticketdependency.save()
|
||||
return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
|
||||
else:
|
||||
form = TicketDependencyForm()
|
||||
return render_to_response('helpdesk/ticket_dependency_add.html',
|
||||
RequestContext(request, {
|
||||
'ticket': ticket,
|
||||
'form': form,
|
||||
}))
|
||||
ticket_dependency_add = staff_member_required(ticket_dependency_add)
|
||||
|
||||
def ticket_dependency_del(request, ticket_id, dependency_id):
|
||||
dependency = get_object_or_404(TicketDependency, ticket__id=ticket_id, id=dependency_id)
|
||||
if request.method == 'POST':
|
||||
dependency.delete()
|
||||
return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket_id]))
|
||||
return render_to_response('helpdesk/ticket_dependency_del.html',
|
||||
RequestContext(request, {
|
||||
'dependency': dependency,
|
||||
}))
|
||||
ticket_dependency_del = staff_member_required(ticket_dependency_del)
|
||||
|
||||
|
||||
Loading…
Reference in New Issue
Block a user