diff --git a/helpdesk/management/commands/get_email.py b/helpdesk/management/commands/get_email.py
index aa66a52f..3fa3d38a 100644
--- a/helpdesk/management/commands/get_email.py
+++ b/helpdesk/management/commands/get_email.py
@@ -276,11 +276,13 @@ def ticket_from_message(message, queue, logger):
 
     cc = message.get_all('cc', None)
     if cc:
+        # first, fixup the encoding if necessary
+        cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x)) for x in cc]
         # get_all checks if multiple CC headers, but individual emails may be comma separated too
         tempcc = []
         for hdr in cc:
             tempcc.extend(hdr.split(','))
-        cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x.strip())) for x in tempcc]
+        cc = [x.strip() for x in tempcc]
 
     for ignore in IgnoreEmail.objects.filter(Q(queues=queue) | Q(queues__isnull=True)):
         if ignore.test(sender_email):