From 93ad5ad60cf22741c38ba8c9e25b8272669955af Mon Sep 17 00:00:00 2001 From: Ross Poulton Date: Wed, 15 Jul 2009 22:39:18 +0000 Subject: [PATCH] Update README to point to correct media URL. Thanks, 'edv'. --- README | 6 +++--- 1 file changed, 3 insertions(+), 3 deletions(-) diff --git a/README b/README index 814ec755..b8385398 100644 --- a/README +++ b/README @@ -104,7 +104,7 @@ the current version of Jutda Helpdesk working. ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk This application assumes all helpdesk media will be accessible at - http://MEDIA_PATH/helpdesk/ + http://MEDIA_URL/helpdesk/ 7. Inside your MEDIA_ROOT folder, inside the 'helpdesk' folder, is a folder called 'attachments'. Ensure your web server software can write to this @@ -148,14 +148,14 @@ the current version of Jutda Helpdesk working. 4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run scripts/escalate_tickets.py on a regular basis: - 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets.py + 0 * * * * /path/to/helpdesksite/manage.py escalate_tickets This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate. 5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run - scripts/create_escalation_exclusions.py on a regular basis: + scripts/create_escalation_exclusions on a regular basis: 0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions.py --days saturday,sunday --escalate-verbosely