diff --git a/docs/install.rst b/docs/install.rst index ccc820ff..0a21bc2e 100644 --- a/docs/install.rst +++ b/docs/install.rst @@ -65,6 +65,8 @@ errors with trying to create User settings. 'reversion', # required by pinax-teams ) + Note: you do not need to use pinax-teams. To dissable teams see the :doc:`teams` section. + Your ``settings.py`` file should also define a ``SITE_ID`` that allows multiple projects to share a single database, and is required by ``django.contrib.sites`` in Django 1.9+. If you aren't running multiple sites, you can simply add a default ``SITE_ID`` to ``settings.py``:: diff --git a/docs/teams.rst b/docs/teams.rst index cd27aaef..5fe88437 100644 --- a/docs/teams.rst +++ b/docs/teams.rst @@ -12,3 +12,5 @@ You can visit the 'Pinax Teams' page in your django admin in order to create a t You can assign a knowledge-base item to a team on the Helpdesk admin page. Once you have set up teams. Unassigned tickets which are associated with a knowledge-base item will only be shown on the dashboard to those users who are members of the team which is associated with that knowledge-base item. + +Note: It is possible that pinax-teams will interfere with other packages that you already use in your project. If you do not wish to use team functionality, you can dissable teams by setting the following settings: ``HELPDESK_TEAMS_MODEL`` to any random model, ``HELPDESK_TEAMS_MIGRATION_DEPENDENCIES`` to ``[]``, and ``HELPDESK_KBITEM_TEAM_GETTER`` to ``lambda _: None``. You can also use a different library in place of pinax teams by setting those settings appropriately. ``HELPDESK_KBITEM_TEAM_GETTER`` should take a ``kbitem`` and return a team object with a ``name`` property and a method ``is_member(self, user)`` which returns true if user is a member of the team. diff --git a/helpdesk/migrations/0028_kbitem_team.py b/helpdesk/migrations/0028_kbitem_team.py index 7801e585..c0bdaf5d 100644 --- a/helpdesk/migrations/0028_kbitem_team.py +++ b/helpdesk/migrations/0028_kbitem_team.py @@ -3,18 +3,19 @@ from django.db import migrations, models import django.db.models.deletion +from helpdesk import settings as helpdesk_settings + class Migration(migrations.Migration): dependencies = [ - ('pinax_teams', '0004_auto_20170511_0856'), ('helpdesk', '0027_auto_20200107_1221'), - ] + ] + helpdesk_settings.HELPDESK_TEAMS_MIGRATION_DEPENDENCIES operations = [ migrations.AddField( model_name='kbitem', name='team', - field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to='pinax_teams.Team', verbose_name='Team'), + field=models.ForeignKey(blank=True, null=True, on_delete=django.db.models.deletion.CASCADE, to=helpdesk_settings.HELPDESK_TEAMS_MODEL, verbose_name='Team'), ), ] diff --git a/helpdesk/models.py b/helpdesk/models.py index f111ed88..d2097f4b 100644 --- a/helpdesk/models.py +++ b/helpdesk/models.py @@ -25,8 +25,6 @@ from django.utils.safestring import mark_safe from markdown import markdown from markdown.extensions import Extension -import pinax.teams.models - import uuid @@ -1363,7 +1361,7 @@ class KBItem(models.Model): ) team = models.ForeignKey( - pinax.teams.models.Team, + helpdesk_settings.HELPDESK_TEAMS_MODEL, on_delete=models.CASCADE, verbose_name=_('Team'), blank=True, @@ -1386,6 +1384,9 @@ class KBItem(models.Model): self.last_updated = timezone.now() return super(KBItem, self).save(*args, **kwargs) + def get_team(self): + return helpdesk_settings.HELPDESK_KBITEM_TEAM_GETTER(self) + def _score(self): """ Return a score out of 10 or Unrated if no votes """ if self.votes > 0: diff --git a/helpdesk/settings.py b/helpdesk/settings.py index 22b3ec3f..b5477f31 100644 --- a/helpdesk/settings.py +++ b/helpdesk/settings.py @@ -166,6 +166,10 @@ HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr( # use https in the email links HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False) +HELPDESK_TEAMS_MODEL = getattr(settings, 'HELPDESK_TEAMS_MODEL', 'pinax_teams.Team') +HELPDESK_TEAMS_MIGRATION_DEPENDENCIES = getattr(settings, 'HELPDESK_TEAMS_MIGRATION_DEPENDENCIES', [('pinax_teams', '0004_auto_20170511_0856')]) +HELPDESK_KBITEM_TEAM_GETTER = getattr(settings, 'HELPDESK_KBITEM_TEAM_GETTER', lambda kbitem: kbitem.team) + # Include all signatures and forwards in the first ticket message if set # Useful if you get forwards dropped from them while they are useful part of request HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(settings, 'HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL', False) @@ -174,3 +178,4 @@ HELPDESK_FULL_FIRST_MESSAGE_FROM_EMAIL = getattr(settings, 'HELPDESK_FULL_FIRST_ # which is quite noisy but very helpful for complicated markup, forwards and so on # (which gets stripped/corrupted otherwise) HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE = getattr(settings, "HELPDESK_ALWAYS_SAVE_INCOMING_EMAIL_MESSAGE", False) + diff --git a/helpdesk/templates/helpdesk/include/unassigned.html b/helpdesk/templates/helpdesk/include/unassigned.html index 61c2ad8d..47e18bd1 100644 --- a/helpdesk/templates/helpdesk/include/unassigned.html +++ b/helpdesk/templates/helpdesk/include/unassigned.html @@ -43,7 +43,7 @@