diff --git a/helpdesk/lib.py b/helpdesk/lib.py
index 5d90c8cb..22ef1a44 100644
--- a/helpdesk/lib.py
+++ b/helpdesk/lib.py
@@ -115,7 +115,7 @@ def send_templated_mail(template_name, email_context, recipients, sender=None, b
     elif type(recipients) != list:
         recipients = [recipients,]
 
-    msg = EmailMultiAlternatives(   subject_part.replace('\n', ''),
+    msg = EmailMultiAlternatives(   subject_part.replace('\n', '').replace('\r', ''),
                                     text_part,
                                     sender,
                                     recipients,