forked from extern/django-helpdesk
Add first round of proper documentation. Mostly taken from the README at this stage.
This commit is contained in:
Ross Poulton
parent
d6602e96d7
commit
ac37198e3f
@ -7,3 +7,4 @@ recursive-include helpdesk/htdocs *
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recursive-include helpdesk/locale *.po *.mo
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recursive-include helpdesk/templates *
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recursive-include helpdesk/fixtures *.json
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recursive-include docs/html *
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177
README
177
README
@ -7,6 +7,8 @@ company who originally created it. As of January 2011 the name has been
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changed to reflect what it really is: a Django-powered ticket tracker with
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contributors reaching far beyond Jutda.
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Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
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#########################
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0. Table of Contents
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#########################
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@ -15,10 +17,6 @@ contributors reaching far beyond Jutda.
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2. Dependencies (pre-flight checklist)
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3. Upgrading from previous versions
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4. Installation
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5. Initial Configuration
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6. Spam filtering
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7. API Usage
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8. Custom fields
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#########################
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1. Licensing
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@ -77,174 +75,7 @@ the current version of django-helpdesk working.
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4. Installation
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#########################
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1. Try using 'pip install django-helpdesk'. If that fails, download and
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place 'helpdesk' in your Python path. I use /var/django, others may use
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/usr/lib/python2.4/site-packages/ or a similar path.
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``pip install django-helpdesk``
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2. In your projects' settings.py file, add these lines to the INSTALLED_APPS
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setting:
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'helpdesk',
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'django.contrib.admin',
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For further installation information see docs/install.html and docs/configuration.html
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3. In your projects' urls.py file, add this line:
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(r'helpdesk/', include('helpdesk.urls')),
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You can substitute 'helpdesk/' for something else, eg 'support/' or even ''.
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4. Ensure the admin line is un-hashed in urls.py:
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# Uncomment this for admin:
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from django.contrib import admin
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admin.autodiscover()
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(r'^admin/(.*)', admin.site.root),
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If you use helpdesk at the top of your domain (at /), ensure the admin
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line comes BEFORE the helpdesk line.
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5. In your project directory (NOT the helpdesk directory) run
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./manage.py syncdb
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to create database tables
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6. Inside your MEDIA_ROOT folder, create a new folder called 'helpdesk' and
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copy the contents of helpdesk/htdocs/ into it. Alternatively, create a
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symlink:
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ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk
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This application assumes all helpdesk media will be accessible at
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http://MEDIA_URL/helpdesk/
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7. Inside your MEDIA_ROOT folder, inside the 'helpdesk' folder, is a folder
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called 'attachments'. Ensure your web server software can write to this
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folder - something like this should do the trick:
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chown www-data:www-data attachments/; chmod 700 attachments
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(substitute www-data for the user / group that your web server runs
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as, eg 'apache' or 'httpd')
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If all else fails ensure all users can write to it:
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chmod 777 attachments/
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This is NOT recommended, especially if you're on a shared server.
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8. Ensure that your 'attachments' folder has directory listings turned off,
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to ensure users don't download files that they are not specifically linked
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to from their tickets.
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If you are using Apache, put a .htaccess file in the 'attachments' folder
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with the following content:
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Options -Indexes
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You will also have to make sure that .htaccess files aren't being ignored.
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Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a
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403 access denied error.
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#########################
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5. Initial Configuration
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#########################
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1. Visit http://yoursite/admin/ and add a Helpdesk Queue. If you wish,
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enter your POP3 or IMAP server details.
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IMPORTANT NOTE: Any tickets created via POP3 or IMAP mailboxes will DELETE
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the original e-mail from the mail server.
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2. Visit http://yoursite/helpdesk/ (or other path as defined in your urls.py)
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3. If you wish to automatically create tickets from the contents of an e-mail
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inbox, set up a cronjob to run scripts/get_email.py on a regular basis.
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Don't forget to set the relevant Django environment variables in your
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crontab:
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*/5 * * * * /path/to/helpdesksite/manage.py get_email
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This will run the e-mail import every 5 minutes
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IMPORTANT NOTE: Any tickets created via POP3 or IMAP mailboxes will DELETE
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the original e-mail from the mail server.
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4. If you wish to automatically escalate tickets based on their age, set up
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a cronjob to run scripts/escalate_tickets.py on a regular basis:
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0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
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This will run the escalation process hourly, using the 'Escalation Hours'
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setting for each queue to determine which tickets to escalate.
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5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter
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the dates manually via the Admin, or setup a cronjob to run
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the create_escalation_exclusions management command on a regular basis:
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0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely
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This will, on a weekly basis, create exclusions for the coming weekend.
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6. Log in to your Django admin screen, and go to the 'Sites' module. If the
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site 'example.com' is listed, click it and update the details so they are
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relevant for your website.
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7. If you do not send mail directly from your web server (eg, you need to
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use an SMTP server) then edit your settings.py file so it contains your
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mail server details:
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EMAIL_HOST = 'XXXXX'
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EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP'
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EMAIL_HOST_PASSWORD = '123456'
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You're now up and running!
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#########################
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7. Spam filtering
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#########################
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django-helpdesk includes a copy of `akismet.py' by Michael Foord, which lets
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incoming ticket submissions be automatically checked against either the
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Akismet or TypePad Anti-Spam services.
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To enable this functionality, sign up for an API key with one of the following
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serviceS:
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Akismet: http://akismet.com/
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Save your API key in settings.py as AKISMET_API_KEY
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Note: Akismet is only free for personal use. Paid commercial accounts are
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available.
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TypePad AntiSpam: http://antispam.typepad.com/
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Save your API key in settings.py as TYPEPAD_ANTISPAM_API_KEY
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This service is free to use, within their terms and conditions.
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If you have either of these settings enabled, the spam filtering will be
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done automatically. If you have *both* settings configured, TypePad will
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be used instead of Akismet.
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Example configuration in settings.py:
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TYPEPAD_ANTISPAM_API_KEY = 'abc123'
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#########################
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7. API Usage
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#########################
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django-helpdesk includes an API accessible via HTTP POST requests, allowing
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you to create and alter tickets from 3rd party software and systems.
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For usage instructions and command syntax, see the file
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templates/helpdesk/api_help.html, or visit http://helpdesk/api/help/.
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#########################
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8. Custom fields
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#########################
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As of February 2011, django-helpdesk supports custom fields on the Ticket
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model. These fields are created by using the Django administration tool, and
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are shown on both the public and staff submission forms.
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You can use most Django field types including text, integer, boolean, and list.
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The demo at http://demo.jutdahelpdesk.com contains an example of each type of
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custom field, including a mix of mandatory and optional fields.
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Note that this feature is still in beta - it needs quite a bit of testing and
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no doubt has bugs!
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130
docs/Makefile
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130
docs/Makefile
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@ -0,0 +1,130 @@
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# Makefile for Sphinx documentation
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#
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# You can set these variables from the command line.
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SPHINXOPTS =
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SPHINXBUILD = sphinx-build
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PAPER =
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BUILDDIR = .
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# Internal variables.
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PAPEROPT_a4 = -D latex_paper_size=a4
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PAPEROPT_letter = -D latex_paper_size=letter
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ALLSPHINXOPTS = -d $(BUILDDIR)/doctrees $(PAPEROPT_$(PAPER)) $(SPHINXOPTS) source
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.PHONY: help clean html dirhtml singlehtml pickle json htmlhelp qthelp devhelp epub latex latexpdf text man changes linkcheck doctest
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help:
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@echo "Please use \`make <target>' where <target> is one of"
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@echo " html to make standalone HTML files"
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@echo " dirhtml to make HTML files named index.html in directories"
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@echo " singlehtml to make a single large HTML file"
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@echo " pickle to make pickle files"
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@echo " json to make JSON files"
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@echo " htmlhelp to make HTML files and a HTML help project"
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@echo " qthelp to make HTML files and a qthelp project"
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@echo " devhelp to make HTML files and a Devhelp project"
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@echo " epub to make an epub"
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@echo " latex to make LaTeX files, you can set PAPER=a4 or PAPER=letter"
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@echo " latexpdf to make LaTeX files and run them through pdflatex"
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@echo " text to make text files"
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@echo " man to make manual pages"
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@echo " changes to make an overview of all changed/added/deprecated items"
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@echo " linkcheck to check all external links for integrity"
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@echo " doctest to run all doctests embedded in the documentation (if enabled)"
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clean:
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-rm -rf $(BUILDDIR)/*
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html:
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$(SPHINXBUILD) -b html $(ALLSPHINXOPTS) $(BUILDDIR)/html
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@echo
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@echo "Build finished. The HTML pages are in $(BUILDDIR)/html."
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dirhtml:
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$(SPHINXBUILD) -b dirhtml $(ALLSPHINXOPTS) $(BUILDDIR)/dirhtml
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@echo
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@echo "Build finished. The HTML pages are in $(BUILDDIR)/dirhtml."
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singlehtml:
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$(SPHINXBUILD) -b singlehtml $(ALLSPHINXOPTS) $(BUILDDIR)/singlehtml
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@echo
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@echo "Build finished. The HTML page is in $(BUILDDIR)/singlehtml."
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pickle:
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$(SPHINXBUILD) -b pickle $(ALLSPHINXOPTS) $(BUILDDIR)/pickle
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@echo
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@echo "Build finished; now you can process the pickle files."
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json:
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$(SPHINXBUILD) -b json $(ALLSPHINXOPTS) $(BUILDDIR)/json
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@echo
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@echo "Build finished; now you can process the JSON files."
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htmlhelp:
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$(SPHINXBUILD) -b htmlhelp $(ALLSPHINXOPTS) $(BUILDDIR)/htmlhelp
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@echo
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@echo "Build finished; now you can run HTML Help Workshop with the" \
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".hhp project file in $(BUILDDIR)/htmlhelp."
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qthelp:
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$(SPHINXBUILD) -b qthelp $(ALLSPHINXOPTS) $(BUILDDIR)/qthelp
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@echo
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@echo "Build finished; now you can run "qcollectiongenerator" with the" \
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".qhcp project file in $(BUILDDIR)/qthelp, like this:"
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@echo "# qcollectiongenerator $(BUILDDIR)/qthelp/django-helpdesk.qhcp"
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@echo "To view the help file:"
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@echo "# assistant -collectionFile $(BUILDDIR)/qthelp/django-helpdesk.qhc"
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devhelp:
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$(SPHINXBUILD) -b devhelp $(ALLSPHINXOPTS) $(BUILDDIR)/devhelp
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@echo
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@echo "Build finished."
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@echo "To view the help file:"
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@echo "# mkdir -p $$HOME/.local/share/devhelp/django-helpdesk"
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@echo "# ln -s $(BUILDDIR)/devhelp $$HOME/.local/share/devhelp/django-helpdesk"
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@echo "# devhelp"
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epub:
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$(SPHINXBUILD) -b epub $(ALLSPHINXOPTS) $(BUILDDIR)/epub
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@echo
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@echo "Build finished. The epub file is in $(BUILDDIR)/epub."
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latex:
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$(SPHINXBUILD) -b latex $(ALLSPHINXOPTS) $(BUILDDIR)/latex
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@echo
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@echo "Build finished; the LaTeX files are in $(BUILDDIR)/latex."
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@echo "Run \`make' in that directory to run these through (pdf)latex" \
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"(use \`make latexpdf' here to do that automatically)."
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latexpdf:
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$(SPHINXBUILD) -b latex $(ALLSPHINXOPTS) $(BUILDDIR)/latex
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@echo "Running LaTeX files through pdflatex..."
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make -C $(BUILDDIR)/latex all-pdf
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@echo "pdflatex finished; the PDF files are in $(BUILDDIR)/latex."
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text:
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$(SPHINXBUILD) -b text $(ALLSPHINXOPTS) $(BUILDDIR)/text
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@echo
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@echo "Build finished. The text files are in $(BUILDDIR)/text."
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man:
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$(SPHINXBUILD) -b man $(ALLSPHINXOPTS) $(BUILDDIR)/man
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@echo
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@echo "Build finished. The manual pages are in $(BUILDDIR)/man."
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changes:
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$(SPHINXBUILD) -b changes $(ALLSPHINXOPTS) $(BUILDDIR)/changes
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@echo
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@echo "The overview file is in $(BUILDDIR)/changes."
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linkcheck:
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$(SPHINXBUILD) -b linkcheck $(ALLSPHINXOPTS) $(BUILDDIR)/linkcheck
|
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@echo
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@echo "Link check complete; look for any errors in the above output " \
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"or in $(BUILDDIR)/linkcheck/output.txt."
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doctest:
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$(SPHINXBUILD) -b doctest $(ALLSPHINXOPTS) $(BUILDDIR)/doctest
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@echo "Testing of doctests in the sources finished, look at the " \
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"results in $(BUILDDIR)/doctest/output.txt."
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BIN
docs/doctrees/api.doctree
Normal file
BIN
docs/doctrees/api.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/configuration.doctree
Normal file
BIN
docs/doctrees/configuration.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/custom_fields.doctree
Normal file
BIN
docs/doctrees/custom_fields.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/environment.pickle
Normal file
BIN
docs/doctrees/environment.pickle
Normal file
Binary file not shown.
BIN
docs/doctrees/index.doctree
Normal file
BIN
docs/doctrees/index.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/install.doctree
Normal file
BIN
docs/doctrees/install.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/settings.doctree
Normal file
BIN
docs/doctrees/settings.doctree
Normal file
Binary file not shown.
BIN
docs/doctrees/spam.doctree
Normal file
BIN
docs/doctrees/spam.doctree
Normal file
Binary file not shown.
4
docs/html/.buildinfo
Normal file
4
docs/html/.buildinfo
Normal file
@ -0,0 +1,4 @@
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# Sphinx build info version 1
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# This file hashes the configuration used when building these files. When it is not found, a full rebuild will be done.
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config: 3849f354f6590d5e46c0b135b561d830
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tags: fbb0d17656682115ca4d033fb2f83ba1
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6
docs/html/_sources/api.txt
Normal file
6
docs/html/_sources/api.txt
Normal file
@ -0,0 +1,6 @@
|
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django-helpdesk Ticket API
|
||||
==========================
|
||||
|
||||
django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.
|
||||
|
||||
For usage instructions and command syntax, see the file templates/helpdesk/api_help.html, or visit http://helpdesk/api/help/.
|
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42
docs/html/_sources/configuration.txt
Normal file
42
docs/html/_sources/configuration.txt
Normal file
@ -0,0 +1,42 @@
|
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django-helpdesk Configuration
|
||||
=============================
|
||||
|
||||
Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.
|
||||
|
||||
1. Visit ``http://yoursite/admin/`` and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.
|
||||
|
||||
**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
|
||||
|
||||
2. Visit ``http://yoursite/helpdesk/`` (or whatever path as defined in your ``urls.py``)
|
||||
|
||||
3. If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.
|
||||
|
||||
Don't forget to set the relevant Django environment variables in your crontab::
|
||||
|
||||
*/5 * * * * /path/to/helpdesksite/manage.py get_email
|
||||
|
||||
This will run the e-mail import every 5 minutes
|
||||
|
||||
**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
|
||||
|
||||
4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
|
||||
|
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0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
|
||||
|
||||
This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate.
|
||||
|
||||
5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::
|
||||
|
||||
0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely
|
||||
|
||||
This will, on a weekly basis, create exclusions for the coming weekend.
|
||||
|
||||
6. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website.
|
||||
|
||||
7. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details::
|
||||
|
||||
EMAIL_HOST = 'XXXXX'
|
||||
EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP'
|
||||
EMAIL_HOST_PASSWORD = '123456'
|
||||
|
||||
You're now up and running! Happy ticketing.
|
||||
10
docs/html/_sources/custom_fields.txt
Normal file
10
docs/html/_sources/custom_fields.txt
Normal file
@ -0,0 +1,10 @@
|
||||
django-helpdesk custom fields
|
||||
=============================
|
||||
|
||||
As of February 2011, django-helpdesk supports custom fields on the ``Ticket`` model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.
|
||||
|
||||
You can use most Django field types including text, integer, boolean, and list.
|
||||
|
||||
The demo at http://demo.jutdahelpdesk.com contains an example of each type of custom field, including a mix of mandatory and optional fields.
|
||||
|
||||
Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!
|
||||
72
docs/html/_sources/index.txt
Normal file
72
docs/html/_sources/index.txt
Normal file
@ -0,0 +1,72 @@
|
||||
Welcome to django-helpdesk's documentation!
|
||||
===========================================
|
||||
|
||||
django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.
|
||||
|
||||
How Does It Look?
|
||||
-----------------
|
||||
|
||||
You can see a demo installation at http://demo.jutdahelpdesk.com
|
||||
|
||||
Quick Start
|
||||
-----------
|
||||
|
||||
django-helpdesk is just a Django application with models, views, templates, and some media. If you're comfortable with Django just try ``pip install django-helpdesk``. If not, continue to read the Installation document.
|
||||
|
||||
Key Features
|
||||
------------
|
||||
|
||||
django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context *'customers'* may be external users, or other people within your company.
|
||||
|
||||
* Tickets can be opened vi a email
|
||||
* Multiple queues / categories of tickets
|
||||
* Integrated FAQ / knowledgebase
|
||||
|
||||
Customer-facing Capabilities
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
Customers (who are not 'staff' users in Django) can:
|
||||
|
||||
1. Browse your knowledgebase / FAQ
|
||||
2. Submit support requests via web/email
|
||||
3. Review open and closed requests they submitted
|
||||
|
||||
Staff Capabilities
|
||||
~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
If a user is a staff member, they get general helpdesk access, including:
|
||||
|
||||
1. See the ticket dashboard showing unassigned tickets and basic status of the helpdesk
|
||||
2. Review the tickets assigned to them
|
||||
3. Search through all tickets, open and closed
|
||||
4. Save their searches for future use
|
||||
5. Follow up or respond to tickets
|
||||
6. Assign tickets to themselves or other staff members
|
||||
7. Resolve tickets
|
||||
|
||||
|
||||
Licensing
|
||||
---------
|
||||
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. See the files LICENSE and LICENSE.3RDPARTY for more details.
|
||||
|
||||
Dependencies
|
||||
------------
|
||||
|
||||
1. Python 2.4+
|
||||
2. Django (1.2 or newer)
|
||||
3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
|
||||
|
||||
Contents:
|
||||
---------
|
||||
|
||||
.. toctree::
|
||||
:maxdepth: 2
|
||||
:glob:
|
||||
|
||||
install
|
||||
configuration
|
||||
settings
|
||||
spam
|
||||
custom_fields
|
||||
api
|
||||
|
||||
78
docs/html/_sources/install.txt
Normal file
78
docs/html/_sources/install.txt
Normal file
@ -0,0 +1,78 @@
|
||||
Installation
|
||||
============
|
||||
|
||||
django-helpdesk installation isn't difficult, but it requires you have a bit of existing know-how about Django.
|
||||
|
||||
|
||||
Getting The Code
|
||||
----------------
|
||||
|
||||
Installing using PIP
|
||||
~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
|
||||
|
||||
GIT Checkout (Cutting Edge)
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
``git clone git://github.com/rossp/django-helpdesk.git``
|
||||
|
||||
Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
|
||||
|
||||
I just want a .tar.gz!
|
||||
~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
You can download the latest PyPi package from http://pypi.python.org/pypi/django-helpdesk/
|
||||
|
||||
Download, extract, and drop ``helpdesk`` into your ``PYTHONPATH``
|
||||
|
||||
Adding To Your Django Project
|
||||
-----------------------------
|
||||
|
||||
1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
|
||||
|
||||
INSTALLED_APPS = (
|
||||
'django.contrib.auth',
|
||||
'django.contrib.contenttypes',
|
||||
'django.contrib.sessions',
|
||||
'django.contrib.sites',
|
||||
'django.contrib.admin', # Required for helpdesk admin/maintenance
|
||||
'django.contrib.markup', # Required for text display
|
||||
'helpdesk', # This is new!
|
||||
)
|
||||
|
||||
2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
|
||||
|
||||
(r'helpdesk/', include('helpdesk.urls')),
|
||||
|
||||
3. Create the required database tables. I'd suggest using *South*, however the following will work::
|
||||
|
||||
./manage.py syncdb
|
||||
|
||||
4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink:
|
||||
|
||||
``ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk``
|
||||
|
||||
5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
|
||||
|
||||
chown www-data:www-data attachments/
|
||||
chmod 700 attachments
|
||||
|
||||
(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
|
||||
|
||||
If all else fails ensure all users can write to it:
|
||||
|
||||
``chmod 777 attachments/``
|
||||
|
||||
This is NOT recommended, especially if you're on a shared server.
|
||||
|
||||
6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
|
||||
|
||||
If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content:
|
||||
|
||||
``Options -Indexes``
|
||||
|
||||
You will also have to make sure that ``.htaccess`` files aren't being ignored.
|
||||
|
||||
Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
|
||||
|
||||
20
docs/html/_sources/settings.txt
Normal file
20
docs/html/_sources/settings.txt
Normal file
@ -0,0 +1,20 @@
|
||||
django-helpdesk settings
|
||||
========================
|
||||
|
||||
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS
|
||||
-------------------------
|
||||
|
||||
django-helpdesk has a built in ``UserSettings`` entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
||||
|
||||
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS = {
|
||||
'use_email_as_submitter': True,
|
||||
'email_on_ticket_assign': True,
|
||||
'email_on_ticket_change': True,
|
||||
'login_view_ticketlist': True,
|
||||
'email_on_ticket_apichange': True,
|
||||
'tickets_per_page': 25
|
||||
}
|
||||
31
docs/html/_sources/spam.txt
Normal file
31
docs/html/_sources/spam.txt
Normal file
@ -0,0 +1,31 @@
|
||||
django-helpdesk spam filtering
|
||||
==============================
|
||||
|
||||
django-helpdesk includes a copy of ``akismet.py`` by Michael Foord, which lets incoming ticket submissions be automatically checked against either the Akismet or TypePad Anti-Spam services.
|
||||
|
||||
To enable this functionality, sign up for an API key with one of the following services:
|
||||
|
||||
Akismet
|
||||
~~~~~~~
|
||||
|
||||
* Sign up at http://akismet.com/
|
||||
* Save your API key in ``settings.py`` as ``AKISMET_API_KEY``
|
||||
|
||||
**Note**: Akismet is only free for personal use. Paid commercial accounts are available.
|
||||
|
||||
TypePad AntiSpam
|
||||
~~~~~~~~~~~~~~~~
|
||||
* Sign up at http://antispam.typepad.com/
|
||||
* Save your API key in ``settings.py`` as ``TYPEPAD_ANTISPAM_API_KEY``
|
||||
|
||||
This service is free to use, within their terms and conditions.
|
||||
|
||||
If you have either of these settings enabled, the spam filtering will be done automatically. If you have *both* settings configured, TypePad will be used instead of Akismet.
|
||||
|
||||
|
||||
Example
|
||||
~~~~~~~
|
||||
|
||||
A sample configuration in ``settings.py`` may be:
|
||||
|
||||
TYPEPAD_ANTISPAM_API_KEY = 'abc123'
|
||||
528
docs/html/_static/basic.css
Normal file
528
docs/html/_static/basic.css
Normal file
@ -0,0 +1,528 @@
|
||||
/*
|
||||
* basic.css
|
||||
* ~~~~~~~~~
|
||||
*
|
||||
* Sphinx stylesheet -- basic theme.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
/* -- main layout ----------------------------------------------------------- */
|
||||
|
||||
div.clearer {
|
||||
clear: both;
|
||||
}
|
||||
|
||||
/* -- relbar ---------------------------------------------------------------- */
|
||||
|
||||
div.related {
|
||||
width: 100%;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
div.related h3 {
|
||||
display: none;
|
||||
}
|
||||
|
||||
div.related ul {
|
||||
margin: 0;
|
||||
padding: 0 0 0 10px;
|
||||
list-style: none;
|
||||
}
|
||||
|
||||
div.related li {
|
||||
display: inline;
|
||||
}
|
||||
|
||||
div.related li.right {
|
||||
float: right;
|
||||
margin-right: 5px;
|
||||
}
|
||||
|
||||
/* -- sidebar --------------------------------------------------------------- */
|
||||
|
||||
div.sphinxsidebarwrapper {
|
||||
padding: 10px 5px 0 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar {
|
||||
float: left;
|
||||
width: 230px;
|
||||
margin-left: -100%;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul {
|
||||
list-style: none;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul ul,
|
||||
div.sphinxsidebar ul.want-points {
|
||||
margin-left: 20px;
|
||||
list-style: square;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul ul {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar form {
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar input {
|
||||
border: 1px solid #98dbcc;
|
||||
font-family: sans-serif;
|
||||
font-size: 1em;
|
||||
}
|
||||
|
||||
img {
|
||||
border: 0;
|
||||
}
|
||||
|
||||
/* -- search page ----------------------------------------------------------- */
|
||||
|
||||
ul.search {
|
||||
margin: 10px 0 0 20px;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
ul.search li {
|
||||
padding: 5px 0 5px 20px;
|
||||
background-image: url(file.png);
|
||||
background-repeat: no-repeat;
|
||||
background-position: 0 7px;
|
||||
}
|
||||
|
||||
ul.search li a {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
ul.search li div.context {
|
||||
color: #888;
|
||||
margin: 2px 0 0 30px;
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
ul.keywordmatches li.goodmatch a {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
/* -- index page ------------------------------------------------------------ */
|
||||
|
||||
table.contentstable {
|
||||
width: 90%;
|
||||
}
|
||||
|
||||
table.contentstable p.biglink {
|
||||
line-height: 150%;
|
||||
}
|
||||
|
||||
a.biglink {
|
||||
font-size: 1.3em;
|
||||
}
|
||||
|
||||
span.linkdescr {
|
||||
font-style: italic;
|
||||
padding-top: 5px;
|
||||
font-size: 90%;
|
||||
}
|
||||
|
||||
/* -- general index --------------------------------------------------------- */
|
||||
|
||||
table.indextable {
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
table.indextable td {
|
||||
text-align: left;
|
||||
vertical-align: top;
|
||||
}
|
||||
|
||||
table.indextable dl, table.indextable dd {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
table.indextable tr.pcap {
|
||||
height: 10px;
|
||||
}
|
||||
|
||||
table.indextable tr.cap {
|
||||
margin-top: 10px;
|
||||
background-color: #f2f2f2;
|
||||
}
|
||||
|
||||
img.toggler {
|
||||
margin-right: 3px;
|
||||
margin-top: 3px;
|
||||
cursor: pointer;
|
||||
}
|
||||
|
||||
div.modindex-jumpbox {
|
||||
border-top: 1px solid #ddd;
|
||||
border-bottom: 1px solid #ddd;
|
||||
margin: 1em 0 1em 0;
|
||||
padding: 0.4em;
|
||||
}
|
||||
|
||||
div.genindex-jumpbox {
|
||||
border-top: 1px solid #ddd;
|
||||
border-bottom: 1px solid #ddd;
|
||||
margin: 1em 0 1em 0;
|
||||
padding: 0.4em;
|
||||
}
|
||||
|
||||
/* -- general body styles --------------------------------------------------- */
|
||||
|
||||
a.headerlink {
|
||||
visibility: hidden;
|
||||
}
|
||||
|
||||
h1:hover > a.headerlink,
|
||||
h2:hover > a.headerlink,
|
||||
h3:hover > a.headerlink,
|
||||
h4:hover > a.headerlink,
|
||||
h5:hover > a.headerlink,
|
||||
h6:hover > a.headerlink,
|
||||
dt:hover > a.headerlink {
|
||||
visibility: visible;
|
||||
}
|
||||
|
||||
div.body p.caption {
|
||||
text-align: inherit;
|
||||
}
|
||||
|
||||
div.body td {
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
.field-list ul {
|
||||
padding-left: 1em;
|
||||
}
|
||||
|
||||
.first {
|
||||
margin-top: 0 !important;
|
||||
}
|
||||
|
||||
p.rubric {
|
||||
margin-top: 30px;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
img.align-left, .figure.align-left, object.align-left {
|
||||
clear: left;
|
||||
float: left;
|
||||
margin-right: 1em;
|
||||
}
|
||||
|
||||
img.align-right, .figure.align-right, object.align-right {
|
||||
clear: right;
|
||||
float: right;
|
||||
margin-left: 1em;
|
||||
}
|
||||
|
||||
img.align-center, .figure.align-center, object.align-center {
|
||||
display: block;
|
||||
margin-left: auto;
|
||||
margin-right: auto;
|
||||
}
|
||||
|
||||
.align-left {
|
||||
text-align: left;
|
||||
}
|
||||
|
||||
.align-center {
|
||||
clear: both;
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
.align-right {
|
||||
text-align: right;
|
||||
}
|
||||
|
||||
/* -- sidebars -------------------------------------------------------------- */
|
||||
|
||||
div.sidebar {
|
||||
margin: 0 0 0.5em 1em;
|
||||
border: 1px solid #ddb;
|
||||
padding: 7px 7px 0 7px;
|
||||
background-color: #ffe;
|
||||
width: 40%;
|
||||
float: right;
|
||||
}
|
||||
|
||||
p.sidebar-title {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
/* -- topics ---------------------------------------------------------------- */
|
||||
|
||||
div.topic {
|
||||
border: 1px solid #ccc;
|
||||
padding: 7px 7px 0 7px;
|
||||
margin: 10px 0 10px 0;
|
||||
}
|
||||
|
||||
p.topic-title {
|
||||
font-size: 1.1em;
|
||||
font-weight: bold;
|
||||
margin-top: 10px;
|
||||
}
|
||||
|
||||
/* -- admonitions ----------------------------------------------------------- */
|
||||
|
||||
div.admonition {
|
||||
margin-top: 10px;
|
||||
margin-bottom: 10px;
|
||||
padding: 7px;
|
||||
}
|
||||
|
||||
div.admonition dt {
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
div.admonition dl {
|
||||
margin-bottom: 0;
|
||||
}
|
||||
|
||||
p.admonition-title {
|
||||
margin: 0px 10px 5px 0px;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
div.body p.centered {
|
||||
text-align: center;
|
||||
margin-top: 25px;
|
||||
}
|
||||
|
||||
/* -- tables ---------------------------------------------------------------- */
|
||||
|
||||
table.docutils {
|
||||
border: 0;
|
||||
border-collapse: collapse;
|
||||
}
|
||||
|
||||
table.docutils td, table.docutils th {
|
||||
padding: 1px 8px 1px 5px;
|
||||
border-top: 0;
|
||||
border-left: 0;
|
||||
border-right: 0;
|
||||
border-bottom: 1px solid #aaa;
|
||||
}
|
||||
|
||||
table.field-list td, table.field-list th {
|
||||
border: 0 !important;
|
||||
}
|
||||
|
||||
table.footnote td, table.footnote th {
|
||||
border: 0 !important;
|
||||
}
|
||||
|
||||
th {
|
||||
text-align: left;
|
||||
padding-right: 5px;
|
||||
}
|
||||
|
||||
table.citation {
|
||||
border-left: solid 1px gray;
|
||||
margin-left: 1px;
|
||||
}
|
||||
|
||||
table.citation td {
|
||||
border-bottom: none;
|
||||
}
|
||||
|
||||
/* -- other body styles ----------------------------------------------------- */
|
||||
|
||||
ol.arabic {
|
||||
list-style: decimal;
|
||||
}
|
||||
|
||||
ol.loweralpha {
|
||||
list-style: lower-alpha;
|
||||
}
|
||||
|
||||
ol.upperalpha {
|
||||
list-style: upper-alpha;
|
||||
}
|
||||
|
||||
ol.lowerroman {
|
||||
list-style: lower-roman;
|
||||
}
|
||||
|
||||
ol.upperroman {
|
||||
list-style: upper-roman;
|
||||
}
|
||||
|
||||
dl {
|
||||
margin-bottom: 15px;
|
||||
}
|
||||
|
||||
dd p {
|
||||
margin-top: 0px;
|
||||
}
|
||||
|
||||
dd ul, dd table {
|
||||
margin-bottom: 10px;
|
||||
}
|
||||
|
||||
dd {
|
||||
margin-top: 3px;
|
||||
margin-bottom: 10px;
|
||||
margin-left: 30px;
|
||||
}
|
||||
|
||||
dt:target, .highlighted {
|
||||
background-color: #fbe54e;
|
||||
}
|
||||
|
||||
dl.glossary dt {
|
||||
font-weight: bold;
|
||||
font-size: 1.1em;
|
||||
}
|
||||
|
||||
.field-list ul {
|
||||
margin: 0;
|
||||
padding-left: 1em;
|
||||
}
|
||||
|
||||
.field-list p {
|
||||
margin: 0;
|
||||
}
|
||||
|
||||
.refcount {
|
||||
color: #060;
|
||||
}
|
||||
|
||||
.optional {
|
||||
font-size: 1.3em;
|
||||
}
|
||||
|
||||
.versionmodified {
|
||||
font-style: italic;
|
||||
}
|
||||
|
||||
.system-message {
|
||||
background-color: #fda;
|
||||
padding: 5px;
|
||||
border: 3px solid red;
|
||||
}
|
||||
|
||||
.footnote:target {
|
||||
background-color: #ffa;
|
||||
}
|
||||
|
||||
.line-block {
|
||||
display: block;
|
||||
margin-top: 1em;
|
||||
margin-bottom: 1em;
|
||||
}
|
||||
|
||||
.line-block .line-block {
|
||||
margin-top: 0;
|
||||
margin-bottom: 0;
|
||||
margin-left: 1.5em;
|
||||
}
|
||||
|
||||
.guilabel, .menuselection {
|
||||
font-family: sans-serif;
|
||||
}
|
||||
|
||||
.accelerator {
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
.classifier {
|
||||
font-style: oblique;
|
||||
}
|
||||
|
||||
/* -- code displays --------------------------------------------------------- */
|
||||
|
||||
pre {
|
||||
overflow: auto;
|
||||
overflow-y: hidden; /* fixes display issues on Chrome browsers */
|
||||
}
|
||||
|
||||
td.linenos pre {
|
||||
padding: 5px 0px;
|
||||
border: 0;
|
||||
background-color: transparent;
|
||||
color: #aaa;
|
||||
}
|
||||
|
||||
table.highlighttable {
|
||||
margin-left: 0.5em;
|
||||
}
|
||||
|
||||
table.highlighttable td {
|
||||
padding: 0 0.5em 0 0.5em;
|
||||
}
|
||||
|
||||
tt.descname {
|
||||
background-color: transparent;
|
||||
font-weight: bold;
|
||||
font-size: 1.2em;
|
||||
}
|
||||
|
||||
tt.descclassname {
|
||||
background-color: transparent;
|
||||
}
|
||||
|
||||
tt.xref, a tt {
|
||||
background-color: transparent;
|
||||
font-weight: bold;
|
||||
}
|
||||
|
||||
h1 tt, h2 tt, h3 tt, h4 tt, h5 tt, h6 tt {
|
||||
background-color: transparent;
|
||||
}
|
||||
|
||||
.viewcode-link {
|
||||
float: right;
|
||||
}
|
||||
|
||||
.viewcode-back {
|
||||
float: right;
|
||||
font-family: sans-serif;
|
||||
}
|
||||
|
||||
div.viewcode-block:target {
|
||||
margin: -1px -10px;
|
||||
padding: 0 10px;
|
||||
}
|
||||
|
||||
/* -- math display ---------------------------------------------------------- */
|
||||
|
||||
img.math {
|
||||
vertical-align: middle;
|
||||
}
|
||||
|
||||
div.body div.math p {
|
||||
text-align: center;
|
||||
}
|
||||
|
||||
span.eqno {
|
||||
float: right;
|
||||
}
|
||||
|
||||
/* -- printout stylesheet --------------------------------------------------- */
|
||||
|
||||
@media print {
|
||||
div.document,
|
||||
div.documentwrapper,
|
||||
div.bodywrapper {
|
||||
margin: 0 !important;
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
div.sphinxsidebar,
|
||||
div.related,
|
||||
div.footer,
|
||||
#top-link {
|
||||
display: none;
|
||||
}
|
||||
}
|
||||
256
docs/html/_static/default.css
Normal file
256
docs/html/_static/default.css
Normal file
@ -0,0 +1,256 @@
|
||||
/*
|
||||
* default.css_t
|
||||
* ~~~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx stylesheet -- default theme.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
@import url("basic.css");
|
||||
|
||||
/* -- page layout ----------------------------------------------------------- */
|
||||
|
||||
body {
|
||||
font-family: sans-serif;
|
||||
font-size: 100%;
|
||||
background-color: #11303d;
|
||||
color: #000;
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.document {
|
||||
background-color: #1c4e63;
|
||||
}
|
||||
|
||||
div.documentwrapper {
|
||||
float: left;
|
||||
width: 100%;
|
||||
}
|
||||
|
||||
div.bodywrapper {
|
||||
margin: 0 0 0 230px;
|
||||
}
|
||||
|
||||
div.body {
|
||||
background-color: #ffffff;
|
||||
color: #000000;
|
||||
padding: 0 20px 30px 20px;
|
||||
}
|
||||
|
||||
div.footer {
|
||||
color: #ffffff;
|
||||
width: 100%;
|
||||
padding: 9px 0 9px 0;
|
||||
text-align: center;
|
||||
font-size: 75%;
|
||||
}
|
||||
|
||||
div.footer a {
|
||||
color: #ffffff;
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
div.related {
|
||||
background-color: #133f52;
|
||||
line-height: 30px;
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.related a {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar {
|
||||
}
|
||||
|
||||
div.sphinxsidebar h3 {
|
||||
font-family: 'Trebuchet MS', sans-serif;
|
||||
color: #ffffff;
|
||||
font-size: 1.4em;
|
||||
font-weight: normal;
|
||||
margin: 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar h3 a {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar h4 {
|
||||
font-family: 'Trebuchet MS', sans-serif;
|
||||
color: #ffffff;
|
||||
font-size: 1.3em;
|
||||
font-weight: normal;
|
||||
margin: 5px 0 0 0;
|
||||
padding: 0;
|
||||
}
|
||||
|
||||
div.sphinxsidebar p {
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar p.topless {
|
||||
margin: 5px 10px 10px 10px;
|
||||
}
|
||||
|
||||
div.sphinxsidebar ul {
|
||||
margin: 10px;
|
||||
padding: 0;
|
||||
color: #ffffff;
|
||||
}
|
||||
|
||||
div.sphinxsidebar a {
|
||||
color: #98dbcc;
|
||||
}
|
||||
|
||||
div.sphinxsidebar input {
|
||||
border: 1px solid #98dbcc;
|
||||
font-family: sans-serif;
|
||||
font-size: 1em;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/* -- hyperlink styles ------------------------------------------------------ */
|
||||
|
||||
a {
|
||||
color: #355f7c;
|
||||
text-decoration: none;
|
||||
}
|
||||
|
||||
a:visited {
|
||||
color: #355f7c;
|
||||
text-decoration: none;
|
||||
}
|
||||
|
||||
a:hover {
|
||||
text-decoration: underline;
|
||||
}
|
||||
|
||||
|
||||
|
||||
/* -- body styles ----------------------------------------------------------- */
|
||||
|
||||
div.body h1,
|
||||
div.body h2,
|
||||
div.body h3,
|
||||
div.body h4,
|
||||
div.body h5,
|
||||
div.body h6 {
|
||||
font-family: 'Trebuchet MS', sans-serif;
|
||||
background-color: #f2f2f2;
|
||||
font-weight: normal;
|
||||
color: #20435c;
|
||||
border-bottom: 1px solid #ccc;
|
||||
margin: 20px -20px 10px -20px;
|
||||
padding: 3px 0 3px 10px;
|
||||
}
|
||||
|
||||
div.body h1 { margin-top: 0; font-size: 200%; }
|
||||
div.body h2 { font-size: 160%; }
|
||||
div.body h3 { font-size: 140%; }
|
||||
div.body h4 { font-size: 120%; }
|
||||
div.body h5 { font-size: 110%; }
|
||||
div.body h6 { font-size: 100%; }
|
||||
|
||||
a.headerlink {
|
||||
color: #c60f0f;
|
||||
font-size: 0.8em;
|
||||
padding: 0 4px 0 4px;
|
||||
text-decoration: none;
|
||||
}
|
||||
|
||||
a.headerlink:hover {
|
||||
background-color: #c60f0f;
|
||||
color: white;
|
||||
}
|
||||
|
||||
div.body p, div.body dd, div.body li {
|
||||
text-align: justify;
|
||||
line-height: 130%;
|
||||
}
|
||||
|
||||
div.admonition p.admonition-title + p {
|
||||
display: inline;
|
||||
}
|
||||
|
||||
div.admonition p {
|
||||
margin-bottom: 5px;
|
||||
}
|
||||
|
||||
div.admonition pre {
|
||||
margin-bottom: 5px;
|
||||
}
|
||||
|
||||
div.admonition ul, div.admonition ol {
|
||||
margin-bottom: 5px;
|
||||
}
|
||||
|
||||
div.note {
|
||||
background-color: #eee;
|
||||
border: 1px solid #ccc;
|
||||
}
|
||||
|
||||
div.seealso {
|
||||
background-color: #ffc;
|
||||
border: 1px solid #ff6;
|
||||
}
|
||||
|
||||
div.topic {
|
||||
background-color: #eee;
|
||||
}
|
||||
|
||||
div.warning {
|
||||
background-color: #ffe4e4;
|
||||
border: 1px solid #f66;
|
||||
}
|
||||
|
||||
p.admonition-title {
|
||||
display: inline;
|
||||
}
|
||||
|
||||
p.admonition-title:after {
|
||||
content: ":";
|
||||
}
|
||||
|
||||
pre {
|
||||
padding: 5px;
|
||||
background-color: #eeffcc;
|
||||
color: #333333;
|
||||
line-height: 120%;
|
||||
border: 1px solid #ac9;
|
||||
border-left: none;
|
||||
border-right: none;
|
||||
}
|
||||
|
||||
tt {
|
||||
background-color: #ecf0f3;
|
||||
padding: 0 1px 0 1px;
|
||||
font-size: 0.95em;
|
||||
}
|
||||
|
||||
th {
|
||||
background-color: #ede;
|
||||
}
|
||||
|
||||
.warning tt {
|
||||
background: #efc2c2;
|
||||
}
|
||||
|
||||
.note tt {
|
||||
background: #d6d6d6;
|
||||
}
|
||||
|
||||
.viewcode-back {
|
||||
font-family: sans-serif;
|
||||
}
|
||||
|
||||
div.viewcode-block:target {
|
||||
background-color: #f4debf;
|
||||
border-top: 1px solid #ac9;
|
||||
border-bottom: 1px solid #ac9;
|
||||
}
|
||||
247
docs/html/_static/doctools.js
Normal file
247
docs/html/_static/doctools.js
Normal file
@ -0,0 +1,247 @@
|
||||
/*
|
||||
* doctools.js
|
||||
* ~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx JavaScript utilties for all documentation.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
/**
|
||||
* select a different prefix for underscore
|
||||
*/
|
||||
$u = _.noConflict();
|
||||
|
||||
/**
|
||||
* make the code below compatible with browsers without
|
||||
* an installed firebug like debugger
|
||||
if (!window.console || !console.firebug) {
|
||||
var names = ["log", "debug", "info", "warn", "error", "assert", "dir",
|
||||
"dirxml", "group", "groupEnd", "time", "timeEnd", "count", "trace",
|
||||
"profile", "profileEnd"];
|
||||
window.console = {};
|
||||
for (var i = 0; i < names.length; ++i)
|
||||
window.console[names[i]] = function() {};
|
||||
}
|
||||
*/
|
||||
|
||||
/**
|
||||
* small helper function to urldecode strings
|
||||
*/
|
||||
jQuery.urldecode = function(x) {
|
||||
return decodeURIComponent(x).replace(/\+/g, ' ');
|
||||
}
|
||||
|
||||
/**
|
||||
* small helper function to urlencode strings
|
||||
*/
|
||||
jQuery.urlencode = encodeURIComponent;
|
||||
|
||||
/**
|
||||
* This function returns the parsed url parameters of the
|
||||
* current request. Multiple values per key are supported,
|
||||
* it will always return arrays of strings for the value parts.
|
||||
*/
|
||||
jQuery.getQueryParameters = function(s) {
|
||||
if (typeof s == 'undefined')
|
||||
s = document.location.search;
|
||||
var parts = s.substr(s.indexOf('?') + 1).split('&');
|
||||
var result = {};
|
||||
for (var i = 0; i < parts.length; i++) {
|
||||
var tmp = parts[i].split('=', 2);
|
||||
var key = jQuery.urldecode(tmp[0]);
|
||||
var value = jQuery.urldecode(tmp[1]);
|
||||
if (key in result)
|
||||
result[key].push(value);
|
||||
else
|
||||
result[key] = [value];
|
||||
}
|
||||
return result;
|
||||
};
|
||||
|
||||
/**
|
||||
* small function to check if an array contains
|
||||
* a given item.
|
||||
*/
|
||||
jQuery.contains = function(arr, item) {
|
||||
for (var i = 0; i < arr.length; i++) {
|
||||
if (arr[i] == item)
|
||||
return true;
|
||||
}
|
||||
return false;
|
||||
};
|
||||
|
||||
/**
|
||||
* highlight a given string on a jquery object by wrapping it in
|
||||
* span elements with the given class name.
|
||||
*/
|
||||
jQuery.fn.highlightText = function(text, className) {
|
||||
function highlight(node) {
|
||||
if (node.nodeType == 3) {
|
||||
var val = node.nodeValue;
|
||||
var pos = val.toLowerCase().indexOf(text);
|
||||
if (pos >= 0 && !jQuery(node.parentNode).hasClass(className)) {
|
||||
var span = document.createElement("span");
|
||||
span.className = className;
|
||||
span.appendChild(document.createTextNode(val.substr(pos, text.length)));
|
||||
node.parentNode.insertBefore(span, node.parentNode.insertBefore(
|
||||
document.createTextNode(val.substr(pos + text.length)),
|
||||
node.nextSibling));
|
||||
node.nodeValue = val.substr(0, pos);
|
||||
}
|
||||
}
|
||||
else if (!jQuery(node).is("button, select, textarea")) {
|
||||
jQuery.each(node.childNodes, function() {
|
||||
highlight(this);
|
||||
});
|
||||
}
|
||||
}
|
||||
return this.each(function() {
|
||||
highlight(this);
|
||||
});
|
||||
};
|
||||
|
||||
/**
|
||||
* Small JavaScript module for the documentation.
|
||||
*/
|
||||
var Documentation = {
|
||||
|
||||
init : function() {
|
||||
this.fixFirefoxAnchorBug();
|
||||
this.highlightSearchWords();
|
||||
this.initIndexTable();
|
||||
},
|
||||
|
||||
/**
|
||||
* i18n support
|
||||
*/
|
||||
TRANSLATIONS : {},
|
||||
PLURAL_EXPR : function(n) { return n == 1 ? 0 : 1; },
|
||||
LOCALE : 'unknown',
|
||||
|
||||
// gettext and ngettext don't access this so that the functions
|
||||
// can safely bound to a different name (_ = Documentation.gettext)
|
||||
gettext : function(string) {
|
||||
var translated = Documentation.TRANSLATIONS[string];
|
||||
if (typeof translated == 'undefined')
|
||||
return string;
|
||||
return (typeof translated == 'string') ? translated : translated[0];
|
||||
},
|
||||
|
||||
ngettext : function(singular, plural, n) {
|
||||
var translated = Documentation.TRANSLATIONS[singular];
|
||||
if (typeof translated == 'undefined')
|
||||
return (n == 1) ? singular : plural;
|
||||
return translated[Documentation.PLURALEXPR(n)];
|
||||
},
|
||||
|
||||
addTranslations : function(catalog) {
|
||||
for (var key in catalog.messages)
|
||||
this.TRANSLATIONS[key] = catalog.messages[key];
|
||||
this.PLURAL_EXPR = new Function('n', 'return +(' + catalog.plural_expr + ')');
|
||||
this.LOCALE = catalog.locale;
|
||||
},
|
||||
|
||||
/**
|
||||
* add context elements like header anchor links
|
||||
*/
|
||||
addContextElements : function() {
|
||||
$('div[id] > :header:first').each(function() {
|
||||
$('<a class="headerlink">\u00B6</a>').
|
||||
attr('href', '#' + this.id).
|
||||
attr('title', _('Permalink to this headline')).
|
||||
appendTo(this);
|
||||
});
|
||||
$('dt[id]').each(function() {
|
||||
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BIN
docs/html/_static/file.png
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154
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this[0];if(a)return this.each(function(r){c.offset.setOffset(this,a,r)});if(!b||!b.ownerDocument)return null;if(b===b.ownerDocument.body)return c.offset.bodyOffset(b);c.offset.initialize();var d=b.offsetParent,f=b,e=b.ownerDocument,j,i=e.documentElement,o=e.body;f=(e=e.defaultView)?e.getComputedStyle(b,null):b.currentStyle;for(var k=b.offsetTop,n=b.offsetLeft;(b=b.parentNode)&&b!==o&&b!==i;){if(c.offset.supportsFixedPosition&&f.position==="fixed")break;j=e?e.getComputedStyle(b,null):b.currentStyle;
|
||||
k-=b.scrollTop;n-=b.scrollLeft;if(b===d){k+=b.offsetTop;n+=b.offsetLeft;if(c.offset.doesNotAddBorder&&!(c.offset.doesAddBorderForTableAndCells&&/^t(able|d|h)$/i.test(b.nodeName))){k+=parseFloat(j.borderTopWidth)||0;n+=parseFloat(j.borderLeftWidth)||0}f=d;d=b.offsetParent}if(c.offset.subtractsBorderForOverflowNotVisible&&j.overflow!=="visible"){k+=parseFloat(j.borderTopWidth)||0;n+=parseFloat(j.borderLeftWidth)||0}f=j}if(f.position==="relative"||f.position==="static"){k+=o.offsetTop;n+=o.offsetLeft}if(c.offset.supportsFixedPosition&&
|
||||
f.position==="fixed"){k+=Math.max(i.scrollTop,o.scrollTop);n+=Math.max(i.scrollLeft,o.scrollLeft)}return{top:k,left:n}};c.offset={initialize:function(){var a=s.body,b=s.createElement("div"),d,f,e,j=parseFloat(c.curCSS(a,"marginTop",true))||0;c.extend(b.style,{position:"absolute",top:0,left:0,margin:0,border:0,width:"1px",height:"1px",visibility:"hidden"});b.innerHTML="<div style='position:absolute;top:0;left:0;margin:0;border:5px solid #000;padding:0;width:1px;height:1px;'><div></div></div><table style='position:absolute;top:0;left:0;margin:0;border:5px solid #000;padding:0;width:1px;height:1px;' cellpadding='0' cellspacing='0'><tr><td></td></tr></table>";
|
||||
a.insertBefore(b,a.firstChild);d=b.firstChild;f=d.firstChild;e=d.nextSibling.firstChild.firstChild;this.doesNotAddBorder=f.offsetTop!==5;this.doesAddBorderForTableAndCells=e.offsetTop===5;f.style.position="fixed";f.style.top="20px";this.supportsFixedPosition=f.offsetTop===20||f.offsetTop===15;f.style.position=f.style.top="";d.style.overflow="hidden";d.style.position="relative";this.subtractsBorderForOverflowNotVisible=f.offsetTop===-5;this.doesNotIncludeMarginInBodyOffset=a.offsetTop!==j;a.removeChild(b);
|
||||
c.offset.initialize=c.noop},bodyOffset:function(a){var b=a.offsetTop,d=a.offsetLeft;c.offset.initialize();if(c.offset.doesNotIncludeMarginInBodyOffset){b+=parseFloat(c.curCSS(a,"marginTop",true))||0;d+=parseFloat(c.curCSS(a,"marginLeft",true))||0}return{top:b,left:d}},setOffset:function(a,b,d){if(/static/.test(c.curCSS(a,"position")))a.style.position="relative";var f=c(a),e=f.offset(),j=parseInt(c.curCSS(a,"top",true),10)||0,i=parseInt(c.curCSS(a,"left",true),10)||0;if(c.isFunction(b))b=b.call(a,
|
||||
d,e);d={top:b.top-e.top+j,left:b.left-e.left+i};"using"in b?b.using.call(a,d):f.css(d)}};c.fn.extend({position:function(){if(!this[0])return null;var a=this[0],b=this.offsetParent(),d=this.offset(),f=/^body|html$/i.test(b[0].nodeName)?{top:0,left:0}:b.offset();d.top-=parseFloat(c.curCSS(a,"marginTop",true))||0;d.left-=parseFloat(c.curCSS(a,"marginLeft",true))||0;f.top+=parseFloat(c.curCSS(b[0],"borderTopWidth",true))||0;f.left+=parseFloat(c.curCSS(b[0],"borderLeftWidth",true))||0;return{top:d.top-
|
||||
f.top,left:d.left-f.left}},offsetParent:function(){return this.map(function(){for(var a=this.offsetParent||s.body;a&&!/^body|html$/i.test(a.nodeName)&&c.css(a,"position")==="static";)a=a.offsetParent;return a})}});c.each(["Left","Top"],function(a,b){var d="scroll"+b;c.fn[d]=function(f){var e=this[0],j;if(!e)return null;if(f!==w)return this.each(function(){if(j=wa(this))j.scrollTo(!a?f:c(j).scrollLeft(),a?f:c(j).scrollTop());else this[d]=f});else return(j=wa(e))?"pageXOffset"in j?j[a?"pageYOffset":
|
||||
"pageXOffset"]:c.support.boxModel&&j.document.documentElement[d]||j.document.body[d]:e[d]}});c.each(["Height","Width"],function(a,b){var d=b.toLowerCase();c.fn["inner"+b]=function(){return this[0]?c.css(this[0],d,false,"padding"):null};c.fn["outer"+b]=function(f){return this[0]?c.css(this[0],d,false,f?"margin":"border"):null};c.fn[d]=function(f){var e=this[0];if(!e)return f==null?null:this;if(c.isFunction(f))return this.each(function(j){var i=c(this);i[d](f.call(this,j,i[d]()))});return"scrollTo"in
|
||||
e&&e.document?e.document.compatMode==="CSS1Compat"&&e.document.documentElement["client"+b]||e.document.body["client"+b]:e.nodeType===9?Math.max(e.documentElement["client"+b],e.body["scroll"+b],e.documentElement["scroll"+b],e.body["offset"+b],e.documentElement["offset"+b]):f===w?c.css(e,d):this.css(d,typeof f==="string"?f:f+"px")}});A.jQuery=A.$=c})(window);
|
||||
BIN
docs/html/_static/minus.png
Normal file
BIN
docs/html/_static/minus.png
Normal file
Binary file not shown.
|
After Width: | Height: | Size: 199 B |
BIN
docs/html/_static/plus.png
Normal file
BIN
docs/html/_static/plus.png
Normal file
Binary file not shown.
|
After Width: | Height: | Size: 199 B |
62
docs/html/_static/pygments.css
Normal file
62
docs/html/_static/pygments.css
Normal file
@ -0,0 +1,62 @@
|
||||
.highlight .hll { background-color: #ffffcc }
|
||||
.highlight { background: #eeffcc; }
|
||||
.highlight .c { color: #408090; font-style: italic } /* Comment */
|
||||
.highlight .err { border: 1px solid #FF0000 } /* Error */
|
||||
.highlight .k { color: #007020; font-weight: bold } /* Keyword */
|
||||
.highlight .o { color: #666666 } /* Operator */
|
||||
.highlight .cm { color: #408090; font-style: italic } /* Comment.Multiline */
|
||||
.highlight .cp { color: #007020 } /* Comment.Preproc */
|
||||
.highlight .c1 { color: #408090; font-style: italic } /* Comment.Single */
|
||||
.highlight .cs { color: #408090; background-color: #fff0f0 } /* Comment.Special */
|
||||
.highlight .gd { color: #A00000 } /* Generic.Deleted */
|
||||
.highlight .ge { font-style: italic } /* Generic.Emph */
|
||||
.highlight .gr { color: #FF0000 } /* Generic.Error */
|
||||
.highlight .gh { color: #000080; font-weight: bold } /* Generic.Heading */
|
||||
.highlight .gi { color: #00A000 } /* Generic.Inserted */
|
||||
.highlight .go { color: #303030 } /* Generic.Output */
|
||||
.highlight .gp { color: #c65d09; font-weight: bold } /* Generic.Prompt */
|
||||
.highlight .gs { font-weight: bold } /* Generic.Strong */
|
||||
.highlight .gu { color: #800080; font-weight: bold } /* Generic.Subheading */
|
||||
.highlight .gt { color: #0040D0 } /* Generic.Traceback */
|
||||
.highlight .kc { color: #007020; font-weight: bold } /* Keyword.Constant */
|
||||
.highlight .kd { color: #007020; font-weight: bold } /* Keyword.Declaration */
|
||||
.highlight .kn { color: #007020; font-weight: bold } /* Keyword.Namespace */
|
||||
.highlight .kp { color: #007020 } /* Keyword.Pseudo */
|
||||
.highlight .kr { color: #007020; font-weight: bold } /* Keyword.Reserved */
|
||||
.highlight .kt { color: #902000 } /* Keyword.Type */
|
||||
.highlight .m { color: #208050 } /* Literal.Number */
|
||||
.highlight .s { color: #4070a0 } /* Literal.String */
|
||||
.highlight .na { color: #4070a0 } /* Name.Attribute */
|
||||
.highlight .nb { color: #007020 } /* Name.Builtin */
|
||||
.highlight .nc { color: #0e84b5; font-weight: bold } /* Name.Class */
|
||||
.highlight .no { color: #60add5 } /* Name.Constant */
|
||||
.highlight .nd { color: #555555; font-weight: bold } /* Name.Decorator */
|
||||
.highlight .ni { color: #d55537; font-weight: bold } /* Name.Entity */
|
||||
.highlight .ne { color: #007020 } /* Name.Exception */
|
||||
.highlight .nf { color: #06287e } /* Name.Function */
|
||||
.highlight .nl { color: #002070; font-weight: bold } /* Name.Label */
|
||||
.highlight .nn { color: #0e84b5; font-weight: bold } /* Name.Namespace */
|
||||
.highlight .nt { color: #062873; font-weight: bold } /* Name.Tag */
|
||||
.highlight .nv { color: #bb60d5 } /* Name.Variable */
|
||||
.highlight .ow { color: #007020; font-weight: bold } /* Operator.Word */
|
||||
.highlight .w { color: #bbbbbb } /* Text.Whitespace */
|
||||
.highlight .mf { color: #208050 } /* Literal.Number.Float */
|
||||
.highlight .mh { color: #208050 } /* Literal.Number.Hex */
|
||||
.highlight .mi { color: #208050 } /* Literal.Number.Integer */
|
||||
.highlight .mo { color: #208050 } /* Literal.Number.Oct */
|
||||
.highlight .sb { color: #4070a0 } /* Literal.String.Backtick */
|
||||
.highlight .sc { color: #4070a0 } /* Literal.String.Char */
|
||||
.highlight .sd { color: #4070a0; font-style: italic } /* Literal.String.Doc */
|
||||
.highlight .s2 { color: #4070a0 } /* Literal.String.Double */
|
||||
.highlight .se { color: #4070a0; font-weight: bold } /* Literal.String.Escape */
|
||||
.highlight .sh { color: #4070a0 } /* Literal.String.Heredoc */
|
||||
.highlight .si { color: #70a0d0; font-style: italic } /* Literal.String.Interpol */
|
||||
.highlight .sx { color: #c65d09 } /* Literal.String.Other */
|
||||
.highlight .sr { color: #235388 } /* Literal.String.Regex */
|
||||
.highlight .s1 { color: #4070a0 } /* Literal.String.Single */
|
||||
.highlight .ss { color: #517918 } /* Literal.String.Symbol */
|
||||
.highlight .bp { color: #007020 } /* Name.Builtin.Pseudo */
|
||||
.highlight .vc { color: #bb60d5 } /* Name.Variable.Class */
|
||||
.highlight .vg { color: #bb60d5 } /* Name.Variable.Global */
|
||||
.highlight .vi { color: #bb60d5 } /* Name.Variable.Instance */
|
||||
.highlight .il { color: #208050 } /* Literal.Number.Integer.Long */
|
||||
518
docs/html/_static/searchtools.js
Normal file
518
docs/html/_static/searchtools.js
Normal file
@ -0,0 +1,518 @@
|
||||
/*
|
||||
* searchtools.js
|
||||
* ~~~~~~~~~~~~~~
|
||||
*
|
||||
* Sphinx JavaScript utilties for the full-text search.
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
/**
|
||||
* helper function to return a node containing the
|
||||
* search summary for a given text. keywords is a list
|
||||
* of stemmed words, hlwords is the list of normal, unstemmed
|
||||
* words. the first one is used to find the occurance, the
|
||||
* latter for highlighting it.
|
||||
*/
|
||||
|
||||
jQuery.makeSearchSummary = function(text, keywords, hlwords) {
|
||||
var textLower = text.toLowerCase();
|
||||
var start = 0;
|
||||
$.each(keywords, function() {
|
||||
var i = textLower.indexOf(this.toLowerCase());
|
||||
if (i > -1)
|
||||
start = i;
|
||||
});
|
||||
start = Math.max(start - 120, 0);
|
||||
var excerpt = ((start > 0) ? '...' : '') +
|
||||
$.trim(text.substr(start, 240)) +
|
||||
((start + 240 - text.length) ? '...' : '');
|
||||
var rv = $('<div class="context"></div>').text(excerpt);
|
||||
$.each(hlwords, function() {
|
||||
rv = rv.highlightText(this, 'highlighted');
|
||||
});
|
||||
return rv;
|
||||
}
|
||||
|
||||
/**
|
||||
* Porter Stemmer
|
||||
*/
|
||||
var PorterStemmer = function() {
|
||||
|
||||
var step2list = {
|
||||
ational: 'ate',
|
||||
tional: 'tion',
|
||||
enci: 'ence',
|
||||
anci: 'ance',
|
||||
izer: 'ize',
|
||||
bli: 'ble',
|
||||
alli: 'al',
|
||||
entli: 'ent',
|
||||
eli: 'e',
|
||||
ousli: 'ous',
|
||||
ization: 'ize',
|
||||
ation: 'ate',
|
||||
ator: 'ate',
|
||||
alism: 'al',
|
||||
iveness: 'ive',
|
||||
fulness: 'ful',
|
||||
ousness: 'ous',
|
||||
aliti: 'al',
|
||||
iviti: 'ive',
|
||||
biliti: 'ble',
|
||||
logi: 'log'
|
||||
};
|
||||
|
||||
var step3list = {
|
||||
icate: 'ic',
|
||||
ative: '',
|
||||
alize: 'al',
|
||||
iciti: 'ic',
|
||||
ical: 'ic',
|
||||
ful: '',
|
||||
ness: ''
|
||||
};
|
||||
|
||||
var c = "[^aeiou]"; // consonant
|
||||
var v = "[aeiouy]"; // vowel
|
||||
var C = c + "[^aeiouy]*"; // consonant sequence
|
||||
var V = v + "[aeiou]*"; // vowel sequence
|
||||
|
||||
var mgr0 = "^(" + C + ")?" + V + C; // [C]VC... is m>0
|
||||
var meq1 = "^(" + C + ")?" + V + C + "(" + V + ")?$"; // [C]VC[V] is m=1
|
||||
var mgr1 = "^(" + C + ")?" + V + C + V + C; // [C]VCVC... is m>1
|
||||
var s_v = "^(" + C + ")?" + v; // vowel in stem
|
||||
|
||||
this.stemWord = function (w) {
|
||||
var stem;
|
||||
var suffix;
|
||||
var firstch;
|
||||
var origword = w;
|
||||
|
||||
if (w.length < 3)
|
||||
return w;
|
||||
|
||||
var re;
|
||||
var re2;
|
||||
var re3;
|
||||
var re4;
|
||||
|
||||
firstch = w.substr(0,1);
|
||||
if (firstch == "y")
|
||||
w = firstch.toUpperCase() + w.substr(1);
|
||||
|
||||
// Step 1a
|
||||
re = /^(.+?)(ss|i)es$/;
|
||||
re2 = /^(.+?)([^s])s$/;
|
||||
|
||||
if (re.test(w))
|
||||
w = w.replace(re,"$1$2");
|
||||
else if (re2.test(w))
|
||||
w = w.replace(re2,"$1$2");
|
||||
|
||||
// Step 1b
|
||||
re = /^(.+?)eed$/;
|
||||
re2 = /^(.+?)(ed|ing)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(fp[1])) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
}
|
||||
else if (re2.test(w)) {
|
||||
var fp = re2.exec(w);
|
||||
stem = fp[1];
|
||||
re2 = new RegExp(s_v);
|
||||
if (re2.test(stem)) {
|
||||
w = stem;
|
||||
re2 = /(at|bl|iz)$/;
|
||||
re3 = new RegExp("([^aeiouylsz])\\1$");
|
||||
re4 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
||||
if (re2.test(w))
|
||||
w = w + "e";
|
||||
else if (re3.test(w)) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
else if (re4.test(w))
|
||||
w = w + "e";
|
||||
}
|
||||
}
|
||||
|
||||
// Step 1c
|
||||
re = /^(.+?)y$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(s_v);
|
||||
if (re.test(stem))
|
||||
w = stem + "i";
|
||||
}
|
||||
|
||||
// Step 2
|
||||
re = /^(.+?)(ational|tional|enci|anci|izer|bli|alli|entli|eli|ousli|ization|ation|ator|alism|iveness|fulness|ousness|aliti|iviti|biliti|logi)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
suffix = fp[2];
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(stem))
|
||||
w = stem + step2list[suffix];
|
||||
}
|
||||
|
||||
// Step 3
|
||||
re = /^(.+?)(icate|ative|alize|iciti|ical|ful|ness)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
suffix = fp[2];
|
||||
re = new RegExp(mgr0);
|
||||
if (re.test(stem))
|
||||
w = stem + step3list[suffix];
|
||||
}
|
||||
|
||||
// Step 4
|
||||
re = /^(.+?)(al|ance|ence|er|ic|able|ible|ant|ement|ment|ent|ou|ism|ate|iti|ous|ive|ize)$/;
|
||||
re2 = /^(.+?)(s|t)(ion)$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(mgr1);
|
||||
if (re.test(stem))
|
||||
w = stem;
|
||||
}
|
||||
else if (re2.test(w)) {
|
||||
var fp = re2.exec(w);
|
||||
stem = fp[1] + fp[2];
|
||||
re2 = new RegExp(mgr1);
|
||||
if (re2.test(stem))
|
||||
w = stem;
|
||||
}
|
||||
|
||||
// Step 5
|
||||
re = /^(.+?)e$/;
|
||||
if (re.test(w)) {
|
||||
var fp = re.exec(w);
|
||||
stem = fp[1];
|
||||
re = new RegExp(mgr1);
|
||||
re2 = new RegExp(meq1);
|
||||
re3 = new RegExp("^" + C + v + "[^aeiouwxy]$");
|
||||
if (re.test(stem) || (re2.test(stem) && !(re3.test(stem))))
|
||||
w = stem;
|
||||
}
|
||||
re = /ll$/;
|
||||
re2 = new RegExp(mgr1);
|
||||
if (re.test(w) && re2.test(w)) {
|
||||
re = /.$/;
|
||||
w = w.replace(re,"");
|
||||
}
|
||||
|
||||
// and turn initial Y back to y
|
||||
if (firstch == "y")
|
||||
w = firstch.toLowerCase() + w.substr(1);
|
||||
return w;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
/**
|
||||
* Search Module
|
||||
*/
|
||||
var Search = {
|
||||
|
||||
_index : null,
|
||||
_queued_query : null,
|
||||
_pulse_status : -1,
|
||||
|
||||
init : function() {
|
||||
var params = $.getQueryParameters();
|
||||
if (params.q) {
|
||||
var query = params.q[0];
|
||||
$('input[name="q"]')[0].value = query;
|
||||
this.performSearch(query);
|
||||
}
|
||||
},
|
||||
|
||||
loadIndex : function(url) {
|
||||
$.ajax({type: "GET", url: url, data: null, success: null,
|
||||
dataType: "script", cache: true});
|
||||
},
|
||||
|
||||
setIndex : function(index) {
|
||||
var q;
|
||||
this._index = index;
|
||||
if ((q = this._queued_query) !== null) {
|
||||
this._queued_query = null;
|
||||
Search.query(q);
|
||||
}
|
||||
},
|
||||
|
||||
hasIndex : function() {
|
||||
return this._index !== null;
|
||||
},
|
||||
|
||||
deferQuery : function(query) {
|
||||
this._queued_query = query;
|
||||
},
|
||||
|
||||
stopPulse : function() {
|
||||
this._pulse_status = 0;
|
||||
},
|
||||
|
||||
startPulse : function() {
|
||||
if (this._pulse_status >= 0)
|
||||
return;
|
||||
function pulse() {
|
||||
Search._pulse_status = (Search._pulse_status + 1) % 4;
|
||||
var dotString = '';
|
||||
for (var i = 0; i < Search._pulse_status; i++)
|
||||
dotString += '.';
|
||||
Search.dots.text(dotString);
|
||||
if (Search._pulse_status > -1)
|
||||
window.setTimeout(pulse, 500);
|
||||
};
|
||||
pulse();
|
||||
},
|
||||
|
||||
/**
|
||||
* perform a search for something
|
||||
*/
|
||||
performSearch : function(query) {
|
||||
// create the required interface elements
|
||||
this.out = $('#search-results');
|
||||
this.title = $('<h2>' + _('Searching') + '</h2>').appendTo(this.out);
|
||||
this.dots = $('<span></span>').appendTo(this.title);
|
||||
this.status = $('<p style="display: none"></p>').appendTo(this.out);
|
||||
this.output = $('<ul class="search"/>').appendTo(this.out);
|
||||
|
||||
$('#search-progress').text(_('Preparing search...'));
|
||||
this.startPulse();
|
||||
|
||||
// index already loaded, the browser was quick!
|
||||
if (this.hasIndex())
|
||||
this.query(query);
|
||||
else
|
||||
this.deferQuery(query);
|
||||
},
|
||||
|
||||
query : function(query) {
|
||||
var stopwords = ['and', 'then', 'into', 'it', 'as', 'are', 'in',
|
||||
'if', 'for', 'no', 'there', 'their', 'was', 'is',
|
||||
'be', 'to', 'that', 'but', 'they', 'not', 'such',
|
||||
'with', 'by', 'a', 'on', 'these', 'of', 'will',
|
||||
'this', 'near', 'the', 'or', 'at'];
|
||||
|
||||
// stem the searchterms and add them to the correct list
|
||||
var stemmer = new PorterStemmer();
|
||||
var searchterms = [];
|
||||
var excluded = [];
|
||||
var hlterms = [];
|
||||
var tmp = query.split(/\s+/);
|
||||
var object = (tmp.length == 1) ? tmp[0].toLowerCase() : null;
|
||||
for (var i = 0; i < tmp.length; i++) {
|
||||
if ($u.indexOf(stopwords, tmp[i]) != -1 || tmp[i].match(/^\d+$/) ||
|
||||
tmp[i] == "") {
|
||||
// skip this "word"
|
||||
continue;
|
||||
}
|
||||
// stem the word
|
||||
var word = stemmer.stemWord(tmp[i]).toLowerCase();
|
||||
// select the correct list
|
||||
if (word[0] == '-') {
|
||||
var toAppend = excluded;
|
||||
word = word.substr(1);
|
||||
}
|
||||
else {
|
||||
var toAppend = searchterms;
|
||||
hlterms.push(tmp[i].toLowerCase());
|
||||
}
|
||||
// only add if not already in the list
|
||||
if (!$.contains(toAppend, word))
|
||||
toAppend.push(word);
|
||||
};
|
||||
var highlightstring = '?highlight=' + $.urlencode(hlterms.join(" "));
|
||||
|
||||
// console.debug('SEARCH: searching for:');
|
||||
// console.info('required: ', searchterms);
|
||||
// console.info('excluded: ', excluded);
|
||||
|
||||
// prepare search
|
||||
var filenames = this._index.filenames;
|
||||
var titles = this._index.titles;
|
||||
var terms = this._index.terms;
|
||||
var objects = this._index.objects;
|
||||
var objtypes = this._index.objtypes;
|
||||
var objnames = this._index.objnames;
|
||||
var fileMap = {};
|
||||
var files = null;
|
||||
// different result priorities
|
||||
var importantResults = [];
|
||||
var objectResults = [];
|
||||
var regularResults = [];
|
||||
var unimportantResults = [];
|
||||
$('#search-progress').empty();
|
||||
|
||||
// lookup as object
|
||||
if (object != null) {
|
||||
for (var prefix in objects) {
|
||||
for (var name in objects[prefix]) {
|
||||
var fullname = (prefix ? prefix + '.' : '') + name;
|
||||
if (fullname.toLowerCase().indexOf(object) > -1) {
|
||||
match = objects[prefix][name];
|
||||
descr = objnames[match[1]] + _(', in ') + titles[match[0]];
|
||||
// XXX the generated anchors are not generally correct
|
||||
// XXX there may be custom prefixes
|
||||
result = [filenames[match[0]], fullname, '#'+fullname, descr];
|
||||
switch (match[2]) {
|
||||
case 1: objectResults.push(result); break;
|
||||
case 0: importantResults.push(result); break;
|
||||
case 2: unimportantResults.push(result); break;
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
// sort results descending
|
||||
objectResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
importantResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
unimportantResults.sort(function(a, b) {
|
||||
return (a[1] > b[1]) ? -1 : ((a[1] < b[1]) ? 1 : 0);
|
||||
});
|
||||
|
||||
|
||||
// perform the search on the required terms
|
||||
for (var i = 0; i < searchterms.length; i++) {
|
||||
var word = searchterms[i];
|
||||
// no match but word was a required one
|
||||
if ((files = terms[word]) == null)
|
||||
break;
|
||||
if (files.length == undefined) {
|
||||
files = [files];
|
||||
}
|
||||
// create the mapping
|
||||
for (var j = 0; j < files.length; j++) {
|
||||
var file = files[j];
|
||||
if (file in fileMap)
|
||||
fileMap[file].push(word);
|
||||
else
|
||||
fileMap[file] = [word];
|
||||
}
|
||||
}
|
||||
|
||||
// now check if the files don't contain excluded terms
|
||||
for (var file in fileMap) {
|
||||
var valid = true;
|
||||
|
||||
// check if all requirements are matched
|
||||
if (fileMap[file].length != searchterms.length)
|
||||
continue;
|
||||
|
||||
// ensure that none of the excluded terms is in the
|
||||
// search result.
|
||||
for (var i = 0; i < excluded.length; i++) {
|
||||
if (terms[excluded[i]] == file ||
|
||||
$.contains(terms[excluded[i]] || [], file)) {
|
||||
valid = false;
|
||||
break;
|
||||
}
|
||||
}
|
||||
|
||||
// if we have still a valid result we can add it
|
||||
// to the result list
|
||||
if (valid)
|
||||
regularResults.push([filenames[file], titles[file], '', null]);
|
||||
}
|
||||
|
||||
// delete unused variables in order to not waste
|
||||
// memory until list is retrieved completely
|
||||
delete filenames, titles, terms;
|
||||
|
||||
// now sort the regular results descending by title
|
||||
regularResults.sort(function(a, b) {
|
||||
var left = a[1].toLowerCase();
|
||||
var right = b[1].toLowerCase();
|
||||
return (left > right) ? -1 : ((left < right) ? 1 : 0);
|
||||
});
|
||||
|
||||
// combine all results
|
||||
var results = unimportantResults.concat(regularResults)
|
||||
.concat(objectResults).concat(importantResults);
|
||||
|
||||
// print the results
|
||||
var resultCount = results.length;
|
||||
function displayNextItem() {
|
||||
// results left, load the summary and display it
|
||||
if (results.length) {
|
||||
var item = results.pop();
|
||||
var listItem = $('<li style="display:none"></li>');
|
||||
if (DOCUMENTATION_OPTIONS.FILE_SUFFIX == '') {
|
||||
// dirhtml builder
|
||||
var dirname = item[0] + '/';
|
||||
if (dirname.match(/\/index\/$/)) {
|
||||
dirname = dirname.substring(0, dirname.length-6);
|
||||
} else if (dirname == 'index/') {
|
||||
dirname = '';
|
||||
}
|
||||
listItem.append($('<a/>').attr('href',
|
||||
DOCUMENTATION_OPTIONS.URL_ROOT + dirname +
|
||||
highlightstring + item[2]).html(item[1]));
|
||||
} else {
|
||||
// normal html builders
|
||||
listItem.append($('<a/>').attr('href',
|
||||
item[0] + DOCUMENTATION_OPTIONS.FILE_SUFFIX +
|
||||
highlightstring + item[2]).html(item[1]));
|
||||
}
|
||||
if (item[3]) {
|
||||
listItem.append($('<span> (' + item[3] + ')</span>'));
|
||||
Search.output.append(listItem);
|
||||
listItem.slideDown(5, function() {
|
||||
displayNextItem();
|
||||
});
|
||||
} else if (DOCUMENTATION_OPTIONS.HAS_SOURCE) {
|
||||
$.get(DOCUMENTATION_OPTIONS.URL_ROOT + '_sources/' +
|
||||
item[0] + '.txt', function(data) {
|
||||
if (data != '') {
|
||||
listItem.append($.makeSearchSummary(data, searchterms, hlterms));
|
||||
Search.output.append(listItem);
|
||||
}
|
||||
listItem.slideDown(5, function() {
|
||||
displayNextItem();
|
||||
});
|
||||
});
|
||||
} else {
|
||||
// no source available, just display title
|
||||
Search.output.append(listItem);
|
||||
listItem.slideDown(5, function() {
|
||||
displayNextItem();
|
||||
});
|
||||
}
|
||||
}
|
||||
// search finished, update title and status message
|
||||
else {
|
||||
Search.stopPulse();
|
||||
Search.title.text(_('Search Results'));
|
||||
if (!resultCount)
|
||||
Search.status.text(_('Your search did not match any documents. Please make sure that all words are spelled correctly and that you\'ve selected enough categories.'));
|
||||
else
|
||||
Search.status.text(_('Search finished, found %s page(s) matching the search query.').replace('%s', resultCount));
|
||||
Search.status.fadeIn(500);
|
||||
}
|
||||
}
|
||||
displayNextItem();
|
||||
}
|
||||
}
|
||||
|
||||
$(document).ready(function() {
|
||||
Search.init();
|
||||
});
|
||||
148
docs/html/_static/sidebar.js
Normal file
148
docs/html/_static/sidebar.js
Normal file
@ -0,0 +1,148 @@
|
||||
/*
|
||||
* sidebar.js
|
||||
* ~~~~~~~~~~
|
||||
*
|
||||
* This script makes the Sphinx sidebar collapsible.
|
||||
*
|
||||
* .sphinxsidebar contains .sphinxsidebarwrapper. This script adds
|
||||
* in .sphixsidebar, after .sphinxsidebarwrapper, the #sidebarbutton
|
||||
* used to collapse and expand the sidebar.
|
||||
*
|
||||
* When the sidebar is collapsed the .sphinxsidebarwrapper is hidden
|
||||
* and the width of the sidebar and the margin-left of the document
|
||||
* are decreased. When the sidebar is expanded the opposite happens.
|
||||
* This script saves a per-browser/per-session cookie used to
|
||||
* remember the position of the sidebar among the pages.
|
||||
* Once the browser is closed the cookie is deleted and the position
|
||||
* reset to the default (expanded).
|
||||
*
|
||||
* :copyright: Copyright 2007-2011 by the Sphinx team, see AUTHORS.
|
||||
* :license: BSD, see LICENSE for details.
|
||||
*
|
||||
*/
|
||||
|
||||
$(function() {
|
||||
// global elements used by the functions.
|
||||
// the 'sidebarbutton' element is defined as global after its
|
||||
// creation, in the add_sidebar_button function
|
||||
var bodywrapper = $('.bodywrapper');
|
||||
var sidebar = $('.sphinxsidebar');
|
||||
var sidebarwrapper = $('.sphinxsidebarwrapper');
|
||||
|
||||
// original margin-left of the bodywrapper and width of the sidebar
|
||||
// with the sidebar expanded
|
||||
var bw_margin_expanded = bodywrapper.css('margin-left');
|
||||
var ssb_width_expanded = sidebar.width();
|
||||
|
||||
// margin-left of the bodywrapper and width of the sidebar
|
||||
// with the sidebar collapsed
|
||||
var bw_margin_collapsed = '.8em';
|
||||
var ssb_width_collapsed = '.8em';
|
||||
|
||||
// colors used by the current theme
|
||||
var dark_color = $('.related').css('background-color');
|
||||
var light_color = $('.document').css('background-color');
|
||||
|
||||
function sidebar_is_collapsed() {
|
||||
return sidebarwrapper.is(':not(:visible)');
|
||||
}
|
||||
|
||||
function toggle_sidebar() {
|
||||
if (sidebar_is_collapsed())
|
||||
expand_sidebar();
|
||||
else
|
||||
collapse_sidebar();
|
||||
}
|
||||
|
||||
function collapse_sidebar() {
|
||||
sidebarwrapper.hide();
|
||||
sidebar.css('width', ssb_width_collapsed);
|
||||
bodywrapper.css('margin-left', bw_margin_collapsed);
|
||||
sidebarbutton.css({
|
||||
'margin-left': '0',
|
||||
'height': bodywrapper.height()
|
||||
});
|
||||
sidebarbutton.find('span').text('»');
|
||||
sidebarbutton.attr('title', _('Expand sidebar'));
|
||||
document.cookie = 'sidebar=collapsed';
|
||||
}
|
||||
|
||||
function expand_sidebar() {
|
||||
bodywrapper.css('margin-left', bw_margin_expanded);
|
||||
sidebar.css('width', ssb_width_expanded);
|
||||
sidebarwrapper.show();
|
||||
sidebarbutton.css({
|
||||
'margin-left': ssb_width_expanded-12,
|
||||
'height': bodywrapper.height()
|
||||
});
|
||||
sidebarbutton.find('span').text('«');
|
||||
sidebarbutton.attr('title', _('Collapse sidebar'));
|
||||
document.cookie = 'sidebar=expanded';
|
||||
}
|
||||
|
||||
function add_sidebar_button() {
|
||||
sidebarwrapper.css({
|
||||
'float': 'left',
|
||||
'margin-right': '0',
|
||||
'width': ssb_width_expanded - 28
|
||||
});
|
||||
// create the button
|
||||
sidebar.append(
|
||||
'<div id="sidebarbutton"><span>«</span></div>'
|
||||
);
|
||||
var sidebarbutton = $('#sidebarbutton');
|
||||
light_color = sidebarbutton.css('background-color');
|
||||
// find the height of the viewport to center the '<<' in the page
|
||||
var viewport_height;
|
||||
if (window.innerHeight)
|
||||
viewport_height = window.innerHeight;
|
||||
else
|
||||
viewport_height = $(window).height();
|
||||
sidebarbutton.find('span').css({
|
||||
'display': 'block',
|
||||
'margin-top': (viewport_height - sidebar.position().top - 20) / 2
|
||||
});
|
||||
|
||||
sidebarbutton.click(toggle_sidebar);
|
||||
sidebarbutton.attr('title', _('Collapse sidebar'));
|
||||
sidebarbutton.css({
|
||||
'color': '#FFFFFF',
|
||||
'border-left': '1px solid ' + dark_color,
|
||||
'font-size': '1.2em',
|
||||
'cursor': 'pointer',
|
||||
'height': bodywrapper.height(),
|
||||
'padding-top': '1px',
|
||||
'margin-left': ssb_width_expanded - 12
|
||||
});
|
||||
|
||||
sidebarbutton.hover(
|
||||
function () {
|
||||
$(this).css('background-color', dark_color);
|
||||
},
|
||||
function () {
|
||||
$(this).css('background-color', light_color);
|
||||
}
|
||||
);
|
||||
}
|
||||
|
||||
function set_position_from_cookie() {
|
||||
if (!document.cookie)
|
||||
return;
|
||||
var items = document.cookie.split(';');
|
||||
for(var k=0; k<items.length; k++) {
|
||||
var key_val = items[k].split('=');
|
||||
var key = key_val[0];
|
||||
if (key == 'sidebar') {
|
||||
var value = key_val[1];
|
||||
if ((value == 'collapsed') && (!sidebar_is_collapsed()))
|
||||
collapse_sidebar();
|
||||
else if ((value == 'expanded') && (sidebar_is_collapsed()))
|
||||
expand_sidebar();
|
||||
}
|
||||
}
|
||||
}
|
||||
|
||||
add_sidebar_button();
|
||||
var sidebarbutton = $('#sidebarbutton');
|
||||
set_position_from_cookie();
|
||||
});
|
||||
16
docs/html/_static/underscore.js
Normal file
16
docs/html/_static/underscore.js
Normal file
@ -0,0 +1,16 @@
|
||||
(function(){var j=this,n=j._,i=function(a){this._wrapped=a},m=typeof StopIteration!=="undefined"?StopIteration:"__break__",b=j._=function(a){return new i(a)};if(typeof exports!=="undefined")exports._=b;var k=Array.prototype.slice,o=Array.prototype.unshift,p=Object.prototype.toString,q=Object.prototype.hasOwnProperty,r=Object.prototype.propertyIsEnumerable;b.VERSION="0.5.5";b.each=function(a,c,d){try{if(a.forEach)a.forEach(c,d);else if(b.isArray(a)||b.isArguments(a))for(var e=0,f=a.length;e<f;e++)c.call(d,
|
||||
a[e],e,a);else{var g=b.keys(a);f=g.length;for(e=0;e<f;e++)c.call(d,a[g[e]],g[e],a)}}catch(h){if(h!=m)throw h;}return a};b.map=function(a,c,d){if(a&&b.isFunction(a.map))return a.map(c,d);var e=[];b.each(a,function(f,g,h){e.push(c.call(d,f,g,h))});return e};b.reduce=function(a,c,d,e){if(a&&b.isFunction(a.reduce))return a.reduce(b.bind(d,e),c);b.each(a,function(f,g,h){c=d.call(e,c,f,g,h)});return c};b.reduceRight=function(a,c,d,e){if(a&&b.isFunction(a.reduceRight))return a.reduceRight(b.bind(d,e),c);
|
||||
var f=b.clone(b.toArray(a)).reverse();b.each(f,function(g,h){c=d.call(e,c,g,h,a)});return c};b.detect=function(a,c,d){var e;b.each(a,function(f,g,h){if(c.call(d,f,g,h)){e=f;b.breakLoop()}});return e};b.select=function(a,c,d){if(a&&b.isFunction(a.filter))return a.filter(c,d);var e=[];b.each(a,function(f,g,h){c.call(d,f,g,h)&&e.push(f)});return e};b.reject=function(a,c,d){var e=[];b.each(a,function(f,g,h){!c.call(d,f,g,h)&&e.push(f)});return e};b.all=function(a,c,d){c=c||b.identity;if(a&&b.isFunction(a.every))return a.every(c,
|
||||
d);var e=true;b.each(a,function(f,g,h){(e=e&&c.call(d,f,g,h))||b.breakLoop()});return e};b.any=function(a,c,d){c=c||b.identity;if(a&&b.isFunction(a.some))return a.some(c,d);var e=false;b.each(a,function(f,g,h){if(e=c.call(d,f,g,h))b.breakLoop()});return e};b.include=function(a,c){if(b.isArray(a))return b.indexOf(a,c)!=-1;var d=false;b.each(a,function(e){if(d=e===c)b.breakLoop()});return d};b.invoke=function(a,c){var d=b.rest(arguments,2);return b.map(a,function(e){return(c?e[c]:e).apply(e,d)})};b.pluck=
|
||||
function(a,c){return b.map(a,function(d){return d[c]})};b.max=function(a,c,d){if(!c&&b.isArray(a))return Math.max.apply(Math,a);var e={computed:-Infinity};b.each(a,function(f,g,h){g=c?c.call(d,f,g,h):f;g>=e.computed&&(e={value:f,computed:g})});return e.value};b.min=function(a,c,d){if(!c&&b.isArray(a))return Math.min.apply(Math,a);var e={computed:Infinity};b.each(a,function(f,g,h){g=c?c.call(d,f,g,h):f;g<e.computed&&(e={value:f,computed:g})});return e.value};b.sortBy=function(a,c,d){return b.pluck(b.map(a,
|
||||
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|
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|
||||
" ").replace(/'(?=[^%]*%>)/g,"\t").split("'").join("\\'").split("\t").join("'").replace(/<%=(.+?)%>/g,"',$1,'").split("<%").join("');").split("%>").join("p.push('")+"');}return p.join('');");return c?a(c):a};b.forEach=b.each;b.foldl=b.inject=b.reduce;b.foldr=b.reduceRight;b.filter=b.select;b.every=b.all;b.some=b.any;b.head=b.first;b.tail=b.rest;b.methods=b.functions;var l=function(a,c){return c?b(a).chain():a};b.each(b.functions(b),function(a){var c=b[a];i.prototype[a]=function(){var d=b.toArray(arguments);
|
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101
docs/html/api.html
Normal file
101
docs/html/api.html
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|
||||
|
||||
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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|
||||
<h1>django-helpdesk Ticket API<a class="headerlink" href="#django-helpdesk-ticket-api" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.</p>
|
||||
<p>For usage instructions and command syntax, see the file templates/helpdesk/api_help.html, or visit <a class="reference external" href="http://helpdesk/api/help/">http://helpdesk/api/help/</a>.</p>
|
||||
</div>
|
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144
docs/html/configuration.html
Normal file
144
docs/html/configuration.html
Normal file
@ -0,0 +1,144 @@
|
||||
|
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|
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
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<title>django-helpdesk Configuration — django-helpdesk v0.1 documentation</title>
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accesskey="N">next</a> |</li>
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accesskey="P">previous</a> |</li>
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<div class="document">
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<div class="body">
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<div class="section" id="django-helpdesk-configuration">
|
||||
<h1>django-helpdesk Configuration<a class="headerlink" href="#django-helpdesk-configuration" title="Permalink to this headline">¶</a></h1>
|
||||
<p>Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.</p>
|
||||
<ol class="arabic">
|
||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/admin/</span></tt> and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.</p>
|
||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
||||
</li>
|
||||
<li><p class="first">Visit <tt class="docutils literal"><span class="pre">http://yoursite/helpdesk/</span></tt> (or whatever path as defined in your <tt class="docutils literal"><span class="pre">urls.py</span></tt>)</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.</p>
|
||||
<p>Don’t forget to set the relevant Django environment variables in your crontab:</p>
|
||||
<div class="highlight-python"><pre>*/5 * * * * /path/to/helpdesksite/manage.py get_email</pre>
|
||||
</div>
|
||||
<p>This will run the e-mail import every 5 minutes</p>
|
||||
<p><strong>IMPORTANT NOTE</strong>: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis:</p>
|
||||
<div class="highlight-python"><pre>0 * * * * /path/to/helpdesksite/manage.py escalate_tickets</pre>
|
||||
</div>
|
||||
<p>This will run the escalation process hourly, using the ‘Escalation Hours’ setting for each queue to determine which tickets to escalate.</p>
|
||||
</li>
|
||||
<li><p class="first">If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis:</p>
|
||||
<div class="highlight-python"><pre>0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely</pre>
|
||||
</div>
|
||||
<p>This will, on a weekly basis, create exclusions for the coming weekend.</p>
|
||||
</li>
|
||||
<li><p class="first">Log in to your Django admin screen, and go to the ‘Sites’ module. If the site <tt class="docutils literal"><span class="pre">example.com</span></tt> is listed, click it and update the details so they are relevant for your website.</p>
|
||||
</li>
|
||||
<li><p class="first">If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file so it contains your mail server details:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">EMAIL_HOST</span> <span class="o">=</span> <span class="s">'XXXXX'</span>
|
||||
<span class="n">EMAIL_HOST_USER</span> <span class="o">=</span> <span class="s">'YYYYYY@ZZZZ.PPP'</span>
|
||||
<span class="n">EMAIL_HOST_PASSWORD</span> <span class="o">=</span> <span class="s">'123456'</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
</ol>
|
||||
<p>You’re now up and running! Happy ticketing.</p>
|
||||
</div>
|
||||
|
||||
|
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|
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</div>
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113
docs/html/custom_fields.html
Normal file
113
docs/html/custom_fields.html
Normal file
@ -0,0 +1,113 @@
|
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<h1>django-helpdesk custom fields<a class="headerlink" href="#django-helpdesk-custom-fields" title="Permalink to this headline">¶</a></h1>
|
||||
<p>As of February 2011, django-helpdesk supports custom fields on the <tt class="docutils literal"><span class="pre">Ticket</span></tt> model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.</p>
|
||||
<p>You can use most Django field types including text, integer, boolean, and list.</p>
|
||||
<p>The demo at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a> contains an example of each type of custom field, including a mix of mandatory and optional fields.</p>
|
||||
<p>Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!</p>
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|
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<p>django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.</p>
|
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<div class="section" id="how-does-it-look">
|
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<h2>How Does It Look?<a class="headerlink" href="#how-does-it-look" title="Permalink to this headline">¶</a></h2>
|
||||
<p>You can see a demo installation at <a class="reference external" href="http://demo.jutdahelpdesk.com">http://demo.jutdahelpdesk.com</a></p>
|
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|
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|
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<h2>Quick Start<a class="headerlink" href="#quick-start" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk is just a Django application with models, views, templates, and some media. If you’re comfortable with Django just try <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. If not, continue to read the Installation document.</p>
|
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</div>
|
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<div class="section" id="key-features">
|
||||
<h2>Key Features<a class="headerlink" href="#key-features" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context <em>‘customers’</em> may be external users, or other people within your company.</p>
|
||||
<ul class="simple">
|
||||
<li>Tickets can be opened vi a email</li>
|
||||
<li>Multiple queues / categories of tickets</li>
|
||||
<li>Integrated FAQ / knowledgebase</li>
|
||||
</ul>
|
||||
<div class="section" id="customer-facing-capabilities">
|
||||
<h3>Customer-facing Capabilities<a class="headerlink" href="#customer-facing-capabilities" title="Permalink to this headline">¶</a></h3>
|
||||
<p>Customers (who are not ‘staff’ users in Django) can:</p>
|
||||
<ol class="arabic simple">
|
||||
<li>Browse your knowledgebase / FAQ</li>
|
||||
<li>Submit support requests via web/email</li>
|
||||
<li>Review open and closed requests they submitted</li>
|
||||
</ol>
|
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|
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<div class="section" id="staff-capabilities">
|
||||
<h3>Staff Capabilities<a class="headerlink" href="#staff-capabilities" title="Permalink to this headline">¶</a></h3>
|
||||
<p>If a user is a staff member, they get general helpdesk access, including:</p>
|
||||
<ol class="arabic simple">
|
||||
<li>See the ticket dashboard showing unassigned tickets and basic status of the helpdesk</li>
|
||||
<li>Review the tickets assigned to them</li>
|
||||
<li>Search through all tickets, open and closed</li>
|
||||
<li>Save their searches for future use</li>
|
||||
<li>Follow up or respond to tickets</li>
|
||||
<li>Assign tickets to themselves or other staff members</li>
|
||||
<li>Resolve tickets</li>
|
||||
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|
||||
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|
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|
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<div class="section" id="licensing">
|
||||
<h2>Licensing<a class="headerlink" href="#licensing" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. See the files LICENSE and LICENSE.3RDPARTY for more details.</p>
|
||||
</div>
|
||||
<div class="section" id="dependencies">
|
||||
<h2>Dependencies<a class="headerlink" href="#dependencies" title="Permalink to this headline">¶</a></h2>
|
||||
<ol class="arabic simple">
|
||||
<li>Python 2.4+</li>
|
||||
<li>Django (1.2 or newer)</li>
|
||||
<li>An existing <strong>working</strong> Django project with database etc. If you cannot log into the Admin, you won’t get this product working!</li>
|
||||
</ol>
|
||||
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|
||||
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|
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|
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|
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|
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|
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|
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|
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|
||||
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|
||||
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|
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|
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<li class="toctree-l1"><a class="reference internal" href="custom_fields.html">django-helpdesk custom fields</a></li>
|
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<li class="toctree-l1"><a class="reference internal" href="api.html">django-helpdesk Ticket API</a></li>
|
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|
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|
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|
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|
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</div>
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<h3><a href="#">Table Of Contents</a></h3>
|
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<ul>
|
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<li><a class="reference internal" href="#">Welcome to django-helpdesk’s documentation!</a><ul>
|
||||
<li><a class="reference internal" href="#how-does-it-look">How Does It Look?</a></li>
|
||||
<li><a class="reference internal" href="#quick-start">Quick Start</a></li>
|
||||
<li><a class="reference internal" href="#key-features">Key Features</a><ul>
|
||||
<li><a class="reference internal" href="#customer-facing-capabilities">Customer-facing Capabilities</a></li>
|
||||
<li><a class="reference internal" href="#staff-capabilities">Staff Capabilities</a></li>
|
||||
</ul>
|
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</li>
|
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<li><a class="reference internal" href="#licensing">Licensing</a></li>
|
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|
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|
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|
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>next</a> |</li>
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190
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<div class="section" id="installation">
|
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<h1>Installation<a class="headerlink" href="#installation" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk installation isn’t difficult, but it requires you have a bit of existing know-how about Django.</p>
|
||||
<div class="section" id="getting-the-code">
|
||||
<h2>Getting The Code<a class="headerlink" href="#getting-the-code" title="Permalink to this headline">¶</a></h2>
|
||||
<div class="section" id="installing-using-pip">
|
||||
<h3>Installing using PIP<a class="headerlink" href="#installing-using-pip" title="Permalink to this headline">¶</a></h3>
|
||||
<p>Try using <tt class="docutils literal"><span class="pre">pip</span> <span class="pre">install</span> <span class="pre">django-helpdesk</span></tt>. Go and have a beer to celebrate Python packaging.</p>
|
||||
</div>
|
||||
<div class="section" id="git-checkout-cutting-edge">
|
||||
<h3>GIT Checkout (Cutting Edge)<a class="headerlink" href="#git-checkout-cutting-edge" title="Permalink to this headline">¶</a></h3>
|
||||
<p><tt class="docutils literal"><span class="pre">git</span> <span class="pre">clone</span> <span class="pre">git://github.com/rossp/django-helpdesk.git</span></tt></p>
|
||||
<p>Copy the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt>.</p>
|
||||
</div>
|
||||
<div class="section" id="i-just-want-a-tar-gz">
|
||||
<h3>I just want a .tar.gz!<a class="headerlink" href="#i-just-want-a-tar-gz" title="Permalink to this headline">¶</a></h3>
|
||||
<p>You can download the latest PyPi package from <a class="reference external" href="http://pypi.python.org/pypi/django-helpdesk/">http://pypi.python.org/pypi/django-helpdesk/</a></p>
|
||||
<p>Download, extract, and drop <tt class="docutils literal"><span class="pre">helpdesk</span></tt> into your <tt class="docutils literal"><span class="pre">PYTHONPATH</span></tt></p>
|
||||
</div>
|
||||
</div>
|
||||
<div class="section" id="adding-to-your-django-project">
|
||||
<h2>Adding To Your Django Project<a class="headerlink" href="#adding-to-your-django-project" title="Permalink to this headline">¶</a></h2>
|
||||
<ol class="arabic">
|
||||
<li><p class="first">Edit your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file and add <tt class="docutils literal"><span class="pre">helpdesk</span></tt> to the <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> setting. You also need <tt class="docutils literal"><span class="pre">django.contrib.admin</span></tt> in <tt class="docutils literal"><span class="pre">INSTALLED_APPS</span></tt> if you haven’t already added it. eg:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">INSTALLED_APPS</span> <span class="o">=</span> <span class="p">(</span>
|
||||
<span class="s">'django.contrib.auth'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.contenttypes'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.sessions'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.sites'</span><span class="p">,</span>
|
||||
<span class="s">'django.contrib.admin'</span><span class="p">,</span> <span class="c"># Required for helpdesk admin/maintenance</span>
|
||||
<span class="s">'django.contrib.markup'</span><span class="p">,</span> <span class="c"># Required for text display</span>
|
||||
<span class="s">'helpdesk'</span><span class="p">,</span> <span class="c"># This is new!</span>
|
||||
<span class="p">)</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Make sure django-helpdesk is accessible via <tt class="docutils literal"><span class="pre">urls.py</span></tt>. Add the following line to <tt class="docutils literal"><span class="pre">urls.py</span></tt>:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="p">(</span><span class="s">r'helpdesk/'</span><span class="p">,</span> <span class="n">include</span><span class="p">(</span><span class="s">'helpdesk.urls'</span><span class="p">)),</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Create the required database tables. I’d suggest using <em>South</em>, however the following will work:</p>
|
||||
<div class="highlight-python"><pre>./manage.py syncdb</pre>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, create a new folder called <tt class="docutils literal"><span class="pre">helpdesk</span></tt> and copy the contents of <tt class="docutils literal"><span class="pre">helpdesk/htdocs</span></tt> into it. Alternatively, create a symlink:</p>
|
||||
<p><tt class="docutils literal"><span class="pre">ln</span> <span class="pre">-s</span> <span class="pre">/path/to/helpdesk/htdocs</span> <span class="pre">/path/to/media/helpdesk</span></tt></p>
|
||||
</li>
|
||||
<li><p class="first">Inside your <tt class="docutils literal"><span class="pre">MEDIA_ROOT</span></tt> folder, inside the <tt class="docutils literal"><span class="pre">helpdesk</span></tt> folder, is a folder called <tt class="docutils literal"><span class="pre">attachments</span></tt>. Ensure your web server software can write to this folder - something like this should do the trick:</p>
|
||||
<div class="highlight-python"><pre> chown www-data:www-data attachments/
|
||||
chmod 700 attachments
|
||||
|
||||
(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
|
||||
|
||||
If all else fails ensure all users can write to it:
|
||||
|
||||
``chmod 777 attachments/``
|
||||
|
||||
This is NOT recommended, especially if you're on a shared server.</pre>
|
||||
</div>
|
||||
</li>
|
||||
<li><p class="first">Ensure that your <tt class="docutils literal"><span class="pre">attachments</span></tt> folder has directory listings turned off, to ensure users don’t download files that they are not specifically linked to from their tickets.</p>
|
||||
<p>If you are using Apache, put a <tt class="docutils literal"><span class="pre">.htaccess</span></tt> file in the <tt class="docutils literal"><span class="pre">attachments</span></tt> folder with the following content:</p>
|
||||
<p><tt class="docutils literal"><span class="pre">Options</span> <span class="pre">-Indexes</span></tt></p>
|
||||
<p>You will also have to make sure that <tt class="docutils literal"><span class="pre">.htaccess</span></tt> files aren’t being ignored.</p>
|
||||
<p>Ideally, accessing <a class="reference external" href="http://MEDIA_URL/helpdesk/attachments/">http://MEDIA_URL/helpdesk/attachments/</a> will give you a 403 access denied error.</p>
|
||||
</li>
|
||||
</ol>
|
||||
</div>
|
||||
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|
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|
||||
<li><a class="reference internal" href="#">Installation</a><ul>
|
||||
<li><a class="reference internal" href="#getting-the-code">Getting The Code</a><ul>
|
||||
<li><a class="reference internal" href="#installing-using-pip">Installing using PIP</a></li>
|
||||
<li><a class="reference internal" href="#git-checkout-cutting-edge">GIT Checkout (Cutting Edge)</a></li>
|
||||
<li><a class="reference internal" href="#i-just-want-a-tar-gz">I just want a .tar.gz!</a></li>
|
||||
</ul>
|
||||
</li>
|
||||
<li><a class="reference internal" href="#adding-to-your-django-project">Adding To Your Django Project</a></li>
|
||||
</ul>
|
||||
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|
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|
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<h4>Previous topic</h4>
|
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|
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Search.setIndex({objects:{},terms:{all:[0,4],email_on_ticket_assign:1,forget:5,celebr:4,akismet_api_kei:2,code:[0,4],follow:[0,1,4,2],edg:4,categori:0,depend:0,send:5,under:0,antispam:[0,2],everi:5,faq:0,ticket:[0,2,3,4,5,6],brows:0,relev:5,contenttyp:4,administr:6,list:[5,6,4],"try":[0,4],quick:0,helpdesk_default_set:[0,1],sign:2,design:0,download:4,click:5,index:4,knowledgebas:0,access:[0,3,4],delet:5,"new":[4,1],"public":6,whatev:5,themselv:[0,1],gener:0,let:2,path:[5,4],userset:1,cronjob:5,queue:[0,5],chang:1,via:[0,3,5,4],modul:5,put:4,"boolean":6,foord:2,instal:[0,4],httpd:4,from:[0,3,5,4],visit:[3,5],api_help:3,websit:5,doubt:6,call:4,recommend:4,type:6,more:0,peopl:0,known:0,compani:0,jutdahelpdesk:[0,6],account:2,hour:5,setup:5,work:[0,4],can:[0,6,4,1],overrid:1,want:[4,1],tar:4,give:4,process:5,smtp:5,templat:[0,3],unassign:0,escalate_ticket:5,sundai:5,multipl:0,comfort:0,zzzz:5,write:4,how:[0,4],instead:2,email_host:5,product:0,clone:4,befor:5,mai:[0,2],data:4,github:4,happi:5,exclud:5,mainten:4,environ:5,allow:3,suggest:4,exclus:5,oper:1,help:[0,3,1],enter:5,through:0,still:6,entiti:1,group:4,mail:5,alter:3,email_host_password:5,them:[0,1],thei:[0,5,4,1],python:[0,4],dai:5,auth:4,now:5,term:2,edit:[5,4],drop:4,februari:6,each:[5,6],updat:5,michael:2,saturdai:5,crontab:5,contrib:4,extract:4,variabl:5,shown:6,"3rd":[0,3],content:[0,5,4],insid:4,free:2,small:0,base:5,dictionari:1,releas:0,org:4,basi:5,filter:[0,2],turn:4,isn:4,assign:0,south:4,origin:5,softwar:[3,4],directli:5,media_root:4,date:5,instruct:3,alreadi:4,done:[5,2],installed_app:4,open:0,differ:0,licens:0,system:3,attach:4,akismet:[0,2],helpdesksit:5,option:[6,4,1],especi:4,tool:6,copi:[4,2],haven:4,project:[0,4],htaccess:4,minut:5,ani:5,packag:[0,4],have:[4,2],tabl:4,need:[0,5,6,4],django:[0,1,2,3,4,5,6],built:1,note:[5,6,2],mix:6,ideal:4,which:[0,1,5,2],parti:[0,3],sure:4,who:0,paid:2,most:[5,6],beta:6,regular:5,bsd:0,don:[5,4],url:[5,4],request:[0,3],face:0,deni:4,determin:5,someth:4,show:0,text:[6,4],verbos:5,syntax:3,session:4,staff:[0,6],yoursit:5,onli:2,hourli:5,helpdesk:[0,1,2,3,4,5,6],configur:[0,1,5,2],apach:4,should:4,busi:0,folder:4,media_url:4,get:[0,4],pypi:4,pop3:5,cannot:0,requir:4,enabl:2,integr:0,contain:[5,6],view:0,respond:0,set:[0,1,5,4,2],see:[0,3],mandatori:6,fail:4,close:0,xxxxx:5,statu:0,databas:[0,4],review:0,won:0,jutda:0,"import":5,email:0,altern:4,create_escalation_exclus:5,kei:[0,2],screen:5,mailbox:5,use_email_as_submitt:1,come:5,email_host_us:5,admin:[0,5,4],howev:[0,4],against:2,etc:0,context:0,share:4,com:[0,5,6,4,2],chmod:4,anti:2,reciev:0,quit:6,been:0,beer:4,much:5,basic:[0,5],get_email:5,both:[6,2],search:0,wish:5,imap:5,typepad_antispam_api_kei:2,look:0,servic:2,commerci:2,trick:4,defin:5,calcul:5,email_on_ticket_chang:1,dashboard:0,error:4,demo:[0,6],site:[5,4],pip:[0,4],"3rdparti":0,incom:2,welcom:0,media:[0,4],make:4,member:0,html:3,document:0,difficult:4,http:[0,2,3,4,5,6],abc123:2,capabl:0,user:[0,4,1],extern:0,yyyyyi:5,off:4,markup:4,person:2,exampl:[0,5,6,2],command:[3,5],thi:[0,5,6,4,2],model:[0,6],latest:4,just:[0,4],weekli:5,email_on_ticket_apichang:1,web:[0,5,4],cut:4,also:4,add:[5,4],els:4,save:[0,2],applic:0,read:0,know:4,bit:[6,4],like:4,specif:4,manual:5,resolv:0,integ:6,server:[5,4],api:[0,3,2],either:2,manag:[0,5,4],www:4,some:[0,5],intern:0,sampl:2,syncdb:4,per:1,substitut:4,condit:2,run:[5,4],usag:3,symlink:4,post:3,about:4,rossp:4,pythonpath:4,within:[0,2],automat:[1,5,2],ppp:5,inbox:5,formerli:0,ensur:4,your:[0,1,5,4,2],tickets_per_pag:1,git:4,log:[0,5],wai:1,spam:[0,2],aren:4,support:[0,6],submit:0,custom:[0,6],avail:2,start:0,includ:[0,3,6,4,2],submiss:[6,2],"function":2,form:6,continu:0,link:4,newer:0,login_view_ticketlist:1,line:4,"true":1,bug:6,"default":1,checkout:4,displai:4,below:1,featur:[0,6],creat:[6,3,5,4,1],exist:[0,4],file:[0,3,5,4,1],typepad:[0,2],doe:0,check:2,when:1,detail:[0,5],field:[0,6],other:0,futur:0,test:6,you:[0,1,2,3,4,5,6],weekend:5,escal:5,directori:4,htdoc:4,chown:4,ignor:4},objtypes:{},titles:["Welcome to django-helpdesk’s documentation!","django-helpdesk settings","django-helpdesk spam filtering","django-helpdesk Ticket API","Installation","django-helpdesk Configuration","django-helpdesk custom fields"],objnames:{},filenames:["index","settings","spam","api","install","configuration","custom_fields"]})
|
||||
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<div class="section" id="django-helpdesk-settings">
|
||||
<h1>django-helpdesk settings<a class="headerlink" href="#django-helpdesk-settings" title="Permalink to this headline">¶</a></h1>
|
||||
<p>The following settings can be changed in your <tt class="docutils literal"><span class="pre">settings.py</span></tt> file to help change the way django-helpdesk operates.</p>
|
||||
<div class="section" id="helpdesk-default-settings">
|
||||
<h2>HELPDESK_DEFAULT_SETTINGS<a class="headerlink" href="#helpdesk-default-settings" title="Permalink to this headline">¶</a></h2>
|
||||
<p>django-helpdesk has a built in <tt class="docutils literal"><span class="pre">UserSettings</span></tt> entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.</p>
|
||||
<p>If you want to override the default settings for your users, create <tt class="docutils literal"><span class="pre">HELPDESK_DEFAULT_SETTINGS</span></tt> as a dictionary in <tt class="docutils literal"><span class="pre">settings.py</span></tt>. The default is below:</p>
|
||||
<div class="highlight-python"><div class="highlight"><pre><span class="n">HELPDESK_DEFAULT_SETTINGS</span> <span class="o">=</span> <span class="p">{</span>
|
||||
<span class="s">'use_email_as_submitter'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'email_on_ticket_assign'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'email_on_ticket_change'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'login_view_ticketlist'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'email_on_ticket_apichange'</span><span class="p">:</span> <span class="bp">True</span><span class="p">,</span>
|
||||
<span class="s">'tickets_per_page'</span><span class="p">:</span> <span class="mi">25</span>
|
||||
<span class="p">}</span>
|
||||
</pre></div>
|
||||
</div>
|
||||
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|
||||
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|
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<h3><a href="index.html">Table Of Contents</a></h3>
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|
||||
<li><a class="reference internal" href="#">django-helpdesk settings</a><ul>
|
||||
<li><a class="reference internal" href="#helpdesk-default-settings">HELPDESK_DEFAULT_SETTINGS</a></li>
|
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|
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143
docs/html/spam.html
Normal file
143
docs/html/spam.html
Normal file
@ -0,0 +1,143 @@
|
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<div class="section" id="django-helpdesk-spam-filtering">
|
||||
<h1>django-helpdesk spam filtering<a class="headerlink" href="#django-helpdesk-spam-filtering" title="Permalink to this headline">¶</a></h1>
|
||||
<p>django-helpdesk includes a copy of <tt class="docutils literal"><span class="pre">akismet.py</span></tt> by Michael Foord, which lets incoming ticket submissions be automatically checked against either the Akismet or TypePad Anti-Spam services.</p>
|
||||
<p>To enable this functionality, sign up for an API key with one of the following services:</p>
|
||||
<div class="section" id="akismet">
|
||||
<h2>Akismet<a class="headerlink" href="#akismet" title="Permalink to this headline">¶</a></h2>
|
||||
<ul class="simple">
|
||||
<li>Sign up at <a class="reference external" href="http://akismet.com/">http://akismet.com/</a></li>
|
||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">AKISMET_API_KEY</span></tt></li>
|
||||
</ul>
|
||||
<p><strong>Note</strong>: Akismet is only free for personal use. Paid commercial accounts are available.</p>
|
||||
</div>
|
||||
<div class="section" id="typepad-antispam">
|
||||
<h2>TypePad AntiSpam<a class="headerlink" href="#typepad-antispam" title="Permalink to this headline">¶</a></h2>
|
||||
<ul class="simple">
|
||||
<li>Sign up at <a class="reference external" href="http://antispam.typepad.com/">http://antispam.typepad.com/</a></li>
|
||||
<li>Save your API key in <tt class="docutils literal"><span class="pre">settings.py</span></tt> as <tt class="docutils literal"><span class="pre">TYPEPAD_ANTISPAM_API_KEY</span></tt></li>
|
||||
</ul>
|
||||
<p>This service is free to use, within their terms and conditions.</p>
|
||||
<p>If you have either of these settings enabled, the spam filtering will be done automatically. If you have <em>both</em> settings configured, TypePad will be used instead of Akismet.</p>
|
||||
</div>
|
||||
<div class="section" id="example">
|
||||
<h2>Example<a class="headerlink" href="#example" title="Permalink to this headline">¶</a></h2>
|
||||
<p>A sample configuration in <tt class="docutils literal"><span class="pre">settings.py</span></tt> may be:</p>
|
||||
<p>TYPEPAD_ANTISPAM_API_KEY = ‘abc123’</p>
|
||||
</div>
|
||||
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||||
<li><a class="reference internal" href="#">django-helpdesk spam filtering</a><ul>
|
||||
<li><a class="reference internal" href="#akismet">Akismet</a></li>
|
||||
<li><a class="reference internal" href="#typepad-antispam">TypePad AntiSpam</a></li>
|
||||
<li><a class="reference internal" href="#example">Example</a></li>
|
||||
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|
||||
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|
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<ul>
|
||||
<li class="right" style="margin-right: 10px">
|
||||
<a href="genindex.html" title="General Index"
|
||||
>index</a></li>
|
||||
<li class="right" >
|
||||
<a href="custom_fields.html" title="django-helpdesk custom fields"
|
||||
>next</a> |</li>
|
||||
<li class="right" >
|
||||
<a href="settings.html" title="django-helpdesk settings"
|
||||
>previous</a> |</li>
|
||||
<li><a href="index.html">django-helpdesk v0.1 documentation</a> »</li>
|
||||
</ul>
|
||||
</div>
|
||||
<div class="footer">
|
||||
© Copyright 2011, Ross Poulton + Contributors.
|
||||
Created using <a href="http://sphinx.pocoo.org/">Sphinx</a> 1.0.7.
|
||||
</div>
|
||||
</body>
|
||||
</html>
|
||||
6
docs/source/api.rst
Normal file
6
docs/source/api.rst
Normal file
@ -0,0 +1,6 @@
|
||||
django-helpdesk Ticket API
|
||||
==========================
|
||||
|
||||
django-helpdesk includes an API accessible via HTTP POST requests, allowing you to create and alter tickets from 3rd party software and systems.
|
||||
|
||||
For usage instructions and command syntax, see the file templates/helpdesk/api_help.html, or visit http://helpdesk/api/help/.
|
||||
216
docs/source/conf.py
Normal file
216
docs/source/conf.py
Normal file
@ -0,0 +1,216 @@
|
||||
# -*- coding: utf-8 -*-
|
||||
#
|
||||
# django-helpdesk documentation build configuration file, created by
|
||||
# sphinx-quickstart on Fri Feb 4 00:19:32 2011.
|
||||
#
|
||||
# This file is execfile()d with the current directory set to its containing dir.
|
||||
#
|
||||
# Note that not all possible configuration values are present in this
|
||||
# autogenerated file.
|
||||
#
|
||||
# All configuration values have a default; values that are commented out
|
||||
# serve to show the default.
|
||||
|
||||
import sys, os
|
||||
|
||||
# If extensions (or modules to document with autodoc) are in another directory,
|
||||
# add these directories to sys.path here. If the directory is relative to the
|
||||
# documentation root, use os.path.abspath to make it absolute, like shown here.
|
||||
#sys.path.insert(0, os.path.abspath('.'))
|
||||
|
||||
# -- General configuration -----------------------------------------------------
|
||||
|
||||
# If your documentation needs a minimal Sphinx version, state it here.
|
||||
#needs_sphinx = '1.0'
|
||||
|
||||
# Add any Sphinx extension module names here, as strings. They can be extensions
|
||||
# coming with Sphinx (named 'sphinx.ext.*') or your custom ones.
|
||||
extensions = []
|
||||
|
||||
# Add any paths that contain templates here, relative to this directory.
|
||||
templates_path = ['_templates']
|
||||
|
||||
# The suffix of source filenames.
|
||||
source_suffix = '.rst'
|
||||
|
||||
# The encoding of source files.
|
||||
#source_encoding = 'utf-8-sig'
|
||||
|
||||
# The master toctree document.
|
||||
master_doc = 'index'
|
||||
|
||||
# General information about the project.
|
||||
project = u'django-helpdesk'
|
||||
copyright = u'2011, Ross Poulton + Contributors'
|
||||
|
||||
# The version info for the project you're documenting, acts as replacement for
|
||||
# |version| and |release|, also used in various other places throughout the
|
||||
# built documents.
|
||||
#
|
||||
# The short X.Y version.
|
||||
version = '0.1'
|
||||
# The full version, including alpha/beta/rc tags.
|
||||
release = '0.1'
|
||||
|
||||
# The language for content autogenerated by Sphinx. Refer to documentation
|
||||
# for a list of supported languages.
|
||||
#language = None
|
||||
|
||||
# There are two options for replacing |today|: either, you set today to some
|
||||
# non-false value, then it is used:
|
||||
#today = ''
|
||||
# Else, today_fmt is used as the format for a strftime call.
|
||||
#today_fmt = '%B %d, %Y'
|
||||
|
||||
# List of patterns, relative to source directory, that match files and
|
||||
# directories to ignore when looking for source files.
|
||||
exclude_patterns = []
|
||||
|
||||
# The reST default role (used for this markup: `text`) to use for all documents.
|
||||
#default_role = None
|
||||
|
||||
# If true, '()' will be appended to :func: etc. cross-reference text.
|
||||
#add_function_parentheses = True
|
||||
|
||||
# If true, the current module name will be prepended to all description
|
||||
# unit titles (such as .. function::).
|
||||
#add_module_names = True
|
||||
|
||||
# If true, sectionauthor and moduleauthor directives will be shown in the
|
||||
# output. They are ignored by default.
|
||||
#show_authors = False
|
||||
|
||||
# The name of the Pygments (syntax highlighting) style to use.
|
||||
pygments_style = 'sphinx'
|
||||
|
||||
# A list of ignored prefixes for module index sorting.
|
||||
#modindex_common_prefix = []
|
||||
|
||||
|
||||
# -- Options for HTML output ---------------------------------------------------
|
||||
|
||||
# The theme to use for HTML and HTML Help pages. See the documentation for
|
||||
# a list of builtin themes.
|
||||
html_theme = 'default'
|
||||
|
||||
# Theme options are theme-specific and customize the look and feel of a theme
|
||||
# further. For a list of options available for each theme, see the
|
||||
# documentation.
|
||||
#html_theme_options = {}
|
||||
|
||||
# Add any paths that contain custom themes here, relative to this directory.
|
||||
#html_theme_path = []
|
||||
|
||||
# The name for this set of Sphinx documents. If None, it defaults to
|
||||
# "<project> v<release> documentation".
|
||||
#html_title = None
|
||||
|
||||
# A shorter title for the navigation bar. Default is the same as html_title.
|
||||
#html_short_title = None
|
||||
|
||||
# The name of an image file (relative to this directory) to place at the top
|
||||
# of the sidebar.
|
||||
#html_logo = None
|
||||
|
||||
# The name of an image file (within the static path) to use as favicon of the
|
||||
# docs. This file should be a Windows icon file (.ico) being 16x16 or 32x32
|
||||
# pixels large.
|
||||
#html_favicon = None
|
||||
|
||||
# Add any paths that contain custom static files (such as style sheets) here,
|
||||
# relative to this directory. They are copied after the builtin static files,
|
||||
# so a file named "default.css" will overwrite the builtin "default.css".
|
||||
html_static_path = ['_static']
|
||||
|
||||
# If not '', a 'Last updated on:' timestamp is inserted at every page bottom,
|
||||
# using the given strftime format.
|
||||
#html_last_updated_fmt = '%b %d, %Y'
|
||||
|
||||
# If true, SmartyPants will be used to convert quotes and dashes to
|
||||
# typographically correct entities.
|
||||
#html_use_smartypants = True
|
||||
|
||||
# Custom sidebar templates, maps document names to template names.
|
||||
#html_sidebars = {}
|
||||
|
||||
# Additional templates that should be rendered to pages, maps page names to
|
||||
# template names.
|
||||
#html_additional_pages = {}
|
||||
|
||||
# If false, no module index is generated.
|
||||
#html_domain_indices = True
|
||||
|
||||
# If false, no index is generated.
|
||||
#html_use_index = True
|
||||
|
||||
# If true, the index is split into individual pages for each letter.
|
||||
#html_split_index = False
|
||||
|
||||
# If true, links to the reST sources are added to the pages.
|
||||
#html_show_sourcelink = True
|
||||
|
||||
# If true, "Created using Sphinx" is shown in the HTML footer. Default is True.
|
||||
#html_show_sphinx = True
|
||||
|
||||
# If true, "(C) Copyright ..." is shown in the HTML footer. Default is True.
|
||||
#html_show_copyright = True
|
||||
|
||||
# If true, an OpenSearch description file will be output, and all pages will
|
||||
# contain a <link> tag referring to it. The value of this option must be the
|
||||
# base URL from which the finished HTML is served.
|
||||
#html_use_opensearch = ''
|
||||
|
||||
# This is the file name suffix for HTML files (e.g. ".xhtml").
|
||||
#html_file_suffix = None
|
||||
|
||||
# Output file base name for HTML help builder.
|
||||
htmlhelp_basename = 'django-helpdeskdoc'
|
||||
|
||||
|
||||
# -- Options for LaTeX output --------------------------------------------------
|
||||
|
||||
# The paper size ('letter' or 'a4').
|
||||
#latex_paper_size = 'letter'
|
||||
|
||||
# The font size ('10pt', '11pt' or '12pt').
|
||||
#latex_font_size = '10pt'
|
||||
|
||||
# Grouping the document tree into LaTeX files. List of tuples
|
||||
# (source start file, target name, title, author, documentclass [howto/manual]).
|
||||
latex_documents = [
|
||||
('index', 'django-helpdesk.tex', u'django-helpdesk Documentation',
|
||||
u'Ross Poulton + Contributors', 'manual'),
|
||||
]
|
||||
|
||||
# The name of an image file (relative to this directory) to place at the top of
|
||||
# the title page.
|
||||
#latex_logo = None
|
||||
|
||||
# For "manual" documents, if this is true, then toplevel headings are parts,
|
||||
# not chapters.
|
||||
#latex_use_parts = False
|
||||
|
||||
# If true, show page references after internal links.
|
||||
#latex_show_pagerefs = False
|
||||
|
||||
# If true, show URL addresses after external links.
|
||||
#latex_show_urls = False
|
||||
|
||||
# Additional stuff for the LaTeX preamble.
|
||||
#latex_preamble = ''
|
||||
|
||||
# Documents to append as an appendix to all manuals.
|
||||
#latex_appendices = []
|
||||
|
||||
# If false, no module index is generated.
|
||||
#latex_domain_indices = True
|
||||
|
||||
|
||||
# -- Options for manual page output --------------------------------------------
|
||||
|
||||
# One entry per manual page. List of tuples
|
||||
# (source start file, name, description, authors, manual section).
|
||||
man_pages = [
|
||||
('index', 'django-helpdesk', u'django-helpdesk Documentation',
|
||||
[u'Ross Poulton + Contributors'], 1)
|
||||
]
|
||||
42
docs/source/configuration.rst
Normal file
42
docs/source/configuration.rst
Normal file
@ -0,0 +1,42 @@
|
||||
django-helpdesk Configuration
|
||||
=============================
|
||||
|
||||
Before django-helpdesk will be much use, you need to do some basic configuration. Most of this is done via the Django admin screens.
|
||||
|
||||
1. Visit ``http://yoursite/admin/`` and add a Helpdesk Queue. If you wish, enter your POP3 or IMAP server details.
|
||||
|
||||
**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
|
||||
|
||||
2. Visit ``http://yoursite/helpdesk/`` (or whatever path as defined in your ``urls.py``)
|
||||
|
||||
3. If you wish to automatically create tickets from the contents of an e-mail inbox, set up a cronjob to run the management command on a regular basis.
|
||||
|
||||
Don't forget to set the relevant Django environment variables in your crontab::
|
||||
|
||||
*/5 * * * * /path/to/helpdesksite/manage.py get_email
|
||||
|
||||
This will run the e-mail import every 5 minutes
|
||||
|
||||
**IMPORTANT NOTE**: Any tickets created via POP3 or IMAP mailboxes will DELETE the original e-mail from the mail server.
|
||||
|
||||
4. If you wish to automatically escalate tickets based on their age, set up a cronjob to run the escalation command on a regular basis::
|
||||
|
||||
0 * * * * /path/to/helpdesksite/manage.py escalate_tickets
|
||||
|
||||
This will run the escalation process hourly, using the 'Escalation Hours' setting for each queue to determine which tickets to escalate.
|
||||
|
||||
5. If you wish to exclude some days (eg, weekends) from escalation calculations, enter the dates manually via the Admin, or setup a cronjob to run a management command on a regular basis::
|
||||
|
||||
0 0 * * 0 /path/to/helpdesksite/manage.py create_escalation_exclusions --days saturday,sunday --escalate-verbosely
|
||||
|
||||
This will, on a weekly basis, create exclusions for the coming weekend.
|
||||
|
||||
6. Log in to your Django admin screen, and go to the 'Sites' module. If the site ``example.com`` is listed, click it and update the details so they are relevant for your website.
|
||||
|
||||
7. If you do not send mail directly from your web server (eg, you need to use an SMTP server) then edit your ``settings.py`` file so it contains your mail server details::
|
||||
|
||||
EMAIL_HOST = 'XXXXX'
|
||||
EMAIL_HOST_USER = 'YYYYYY@ZZZZ.PPP'
|
||||
EMAIL_HOST_PASSWORD = '123456'
|
||||
|
||||
You're now up and running! Happy ticketing.
|
||||
10
docs/source/custom_fields.rst
Normal file
10
docs/source/custom_fields.rst
Normal file
@ -0,0 +1,10 @@
|
||||
django-helpdesk custom fields
|
||||
=============================
|
||||
|
||||
As of February 2011, django-helpdesk supports custom fields on the ``Ticket`` model. These fields are created by using the Django administration tool, and are shown on both the public and staff submission forms.
|
||||
|
||||
You can use most Django field types including text, integer, boolean, and list.
|
||||
|
||||
The demo at http://demo.jutdahelpdesk.com contains an example of each type of custom field, including a mix of mandatory and optional fields.
|
||||
|
||||
Note that this feature is still in beta - it needs quite a bit of testing and no doubt has bugs!
|
||||
72
docs/source/index.rst
Normal file
72
docs/source/index.rst
Normal file
@ -0,0 +1,72 @@
|
||||
Welcome to django-helpdesk's documentation!
|
||||
===========================================
|
||||
|
||||
django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.
|
||||
|
||||
How Does It Look?
|
||||
-----------------
|
||||
|
||||
You can see a demo installation at http://demo.jutdahelpdesk.com
|
||||
|
||||
Quick Start
|
||||
-----------
|
||||
|
||||
django-helpdesk is just a Django application with models, views, templates, and some media. If you're comfortable with Django just try ``pip install django-helpdesk``. If not, continue to read the Installation document.
|
||||
|
||||
Key Features
|
||||
------------
|
||||
|
||||
django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context *'customers'* may be external users, or other people within your company.
|
||||
|
||||
* Tickets can be opened vi a email
|
||||
* Multiple queues / categories of tickets
|
||||
* Integrated FAQ / knowledgebase
|
||||
|
||||
Customer-facing Capabilities
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
Customers (who are not 'staff' users in Django) can:
|
||||
|
||||
1. Browse your knowledgebase / FAQ
|
||||
2. Submit support requests via web/email
|
||||
3. Review open and closed requests they submitted
|
||||
|
||||
Staff Capabilities
|
||||
~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
If a user is a staff member, they get general helpdesk access, including:
|
||||
|
||||
1. See the ticket dashboard showing unassigned tickets and basic status of the helpdesk
|
||||
2. Review the tickets assigned to them
|
||||
3. Search through all tickets, open and closed
|
||||
4. Save their searches for future use
|
||||
5. Follow up or respond to tickets
|
||||
6. Assign tickets to themselves or other staff members
|
||||
7. Resolve tickets
|
||||
|
||||
|
||||
Licensing
|
||||
---------
|
||||
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. See the files LICENSE and LICENSE.3RDPARTY for more details.
|
||||
|
||||
Dependencies
|
||||
------------
|
||||
|
||||
1. Python 2.4+
|
||||
2. Django (1.2 or newer)
|
||||
3. An existing **working** Django project with database etc. If you cannot log into the Admin, you won't get this product working!
|
||||
|
||||
Contents:
|
||||
---------
|
||||
|
||||
.. toctree::
|
||||
:maxdepth: 2
|
||||
:glob:
|
||||
|
||||
install
|
||||
configuration
|
||||
settings
|
||||
spam
|
||||
custom_fields
|
||||
api
|
||||
|
||||
78
docs/source/install.rst
Normal file
78
docs/source/install.rst
Normal file
@ -0,0 +1,78 @@
|
||||
Installation
|
||||
============
|
||||
|
||||
django-helpdesk installation isn't difficult, but it requires you have a bit of existing know-how about Django.
|
||||
|
||||
|
||||
Getting The Code
|
||||
----------------
|
||||
|
||||
Installing using PIP
|
||||
~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
Try using ``pip install django-helpdesk``. Go and have a beer to celebrate Python packaging.
|
||||
|
||||
GIT Checkout (Cutting Edge)
|
||||
~~~~~~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
``git clone git://github.com/rossp/django-helpdesk.git``
|
||||
|
||||
Copy the ``helpdesk`` folder into your ``PYTHONPATH``.
|
||||
|
||||
I just want a .tar.gz!
|
||||
~~~~~~~~~~~~~~~~~~~~~~
|
||||
|
||||
You can download the latest PyPi package from http://pypi.python.org/pypi/django-helpdesk/
|
||||
|
||||
Download, extract, and drop ``helpdesk`` into your ``PYTHONPATH``
|
||||
|
||||
Adding To Your Django Project
|
||||
-----------------------------
|
||||
|
||||
1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
|
||||
|
||||
INSTALLED_APPS = (
|
||||
'django.contrib.auth',
|
||||
'django.contrib.contenttypes',
|
||||
'django.contrib.sessions',
|
||||
'django.contrib.sites',
|
||||
'django.contrib.admin', # Required for helpdesk admin/maintenance
|
||||
'django.contrib.markup', # Required for text display
|
||||
'helpdesk', # This is new!
|
||||
)
|
||||
|
||||
2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
|
||||
|
||||
(r'helpdesk/', include('helpdesk.urls')),
|
||||
|
||||
3. Create the required database tables. I'd suggest using *South*, however the following will work::
|
||||
|
||||
./manage.py syncdb
|
||||
|
||||
4. Inside your ``MEDIA_ROOT`` folder, create a new folder called ``helpdesk`` and copy the contents of ``helpdesk/htdocs`` into it. Alternatively, create a symlink:
|
||||
|
||||
``ln -s /path/to/helpdesk/htdocs /path/to/media/helpdesk``
|
||||
|
||||
5. Inside your ``MEDIA_ROOT`` folder, inside the ``helpdesk`` folder, is a folder called ``attachments``. Ensure your web server software can write to this folder - something like this should do the trick::
|
||||
|
||||
chown www-data:www-data attachments/
|
||||
chmod 700 attachments
|
||||
|
||||
(substitute www-data for the user / group that your web server runs as, eg 'apache' or 'httpd')
|
||||
|
||||
If all else fails ensure all users can write to it:
|
||||
|
||||
``chmod 777 attachments/``
|
||||
|
||||
This is NOT recommended, especially if you're on a shared server.
|
||||
|
||||
6. Ensure that your ``attachments`` folder has directory listings turned off, to ensure users don't download files that they are not specifically linked to from their tickets.
|
||||
|
||||
If you are using Apache, put a ``.htaccess`` file in the ``attachments`` folder with the following content:
|
||||
|
||||
``Options -Indexes``
|
||||
|
||||
You will also have to make sure that ``.htaccess`` files aren't being ignored.
|
||||
|
||||
Ideally, accessing http://MEDIA_URL/helpdesk/attachments/ will give you a 403 access denied error.
|
||||
|
||||
20
docs/source/settings.rst
Normal file
20
docs/source/settings.rst
Normal file
@ -0,0 +1,20 @@
|
||||
django-helpdesk settings
|
||||
========================
|
||||
|
||||
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS
|
||||
-------------------------
|
||||
|
||||
django-helpdesk has a built in ``UserSettings`` entity with per-use options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
||||
|
||||
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
||||
|
||||
HELPDESK_DEFAULT_SETTINGS = {
|
||||
'use_email_as_submitter': True,
|
||||
'email_on_ticket_assign': True,
|
||||
'email_on_ticket_change': True,
|
||||
'login_view_ticketlist': True,
|
||||
'email_on_ticket_apichange': True,
|
||||
'tickets_per_page': 25
|
||||
}
|
||||
31
docs/source/spam.rst
Normal file
31
docs/source/spam.rst
Normal file
@ -0,0 +1,31 @@
|
||||
django-helpdesk spam filtering
|
||||
==============================
|
||||
|
||||
django-helpdesk includes a copy of ``akismet.py`` by Michael Foord, which lets incoming ticket submissions be automatically checked against either the Akismet or TypePad Anti-Spam services.
|
||||
|
||||
To enable this functionality, sign up for an API key with one of the following services:
|
||||
|
||||
Akismet
|
||||
~~~~~~~
|
||||
|
||||
* Sign up at http://akismet.com/
|
||||
* Save your API key in ``settings.py`` as ``AKISMET_API_KEY``
|
||||
|
||||
**Note**: Akismet is only free for personal use. Paid commercial accounts are available.
|
||||
|
||||
TypePad AntiSpam
|
||||
~~~~~~~~~~~~~~~~
|
||||
* Sign up at http://antispam.typepad.com/
|
||||
* Save your API key in ``settings.py`` as ``TYPEPAD_ANTISPAM_API_KEY``
|
||||
|
||||
This service is free to use, within their terms and conditions.
|
||||
|
||||
If you have either of these settings enabled, the spam filtering will be done automatically. If you have *both* settings configured, TypePad will be used instead of Akismet.
|
||||
|
||||
|
||||
Example
|
||||
~~~~~~~
|
||||
|
||||
A sample configuration in ``settings.py`` may be:
|
||||
|
||||
TYPEPAD_ANTISPAM_API_KEY = 'abc123'
|
||||
Loading…
Reference in New Issue
Block a user