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add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.

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This commit is contained in:
Andreas Kotowicz 2011-11-28 15:17:54 +01:00
parent c79ba8de01
commit b73d7df064
2 changed files with 14 additions and 0 deletions
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11
helpdesk/settings.py
View File

@ -28,6 +28,8 @@ if type(DEFAULT_USER_SETTINGS) != type(dict()):
'tickets_per_page': 25 'tickets_per_page': 25
} }
''' generic options - visible on all pages ''' ''' generic options - visible on all pages '''
# redirect to login page instead of the default homepage when users visits "/"? # redirect to login page instead of the default homepage when users visits "/"?
HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False) HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False)
@ -71,6 +73,7 @@ HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC
HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True) HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
''' options for update_ticket views ''' ''' options for update_ticket views '''
# allow non-staff users to interact with tickets? this will also change how 'staff_member_required' # allow non-staff users to interact with tickets? this will also change how 'staff_member_required'
# in staff.py will be defined. # in staff.py will be defined.
@ -92,11 +95,19 @@ HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_HOLD_BUT
HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True) HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True)
''' options for staff.create_ticket view '''
# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
''' options for dashboard ''' ''' options for dashboard '''
# show delete button next to unassigned tickets # show delete button next to unassigned tickets
HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True) HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True)
''' options for footer ''' ''' options for footer '''
# show 'API' link at bottom of page # show 'API' link at bottom of page
HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK', True) HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK', True)

3
helpdesk/views/staff.py
View File

@ -23,6 +23,7 @@ from django.shortcuts import render_to_response, get_object_or_404
from django.template import loader, Context, RequestContext from django.template import loader, Context, RequestContext
from django.utils.translation import ugettext as _ from django.utils.translation import ugettext as _
from django.utils.html import escape from django.utils.html import escape
from django import forms
from helpdesk.forms import TicketForm, UserSettingsForm, EmailIgnoreForm, EditTicketForm, TicketCCForm, EditFollowUpForm, TicketDependencyForm from helpdesk.forms import TicketForm, UserSettingsForm, EmailIgnoreForm, EditTicketForm, TicketCCForm, EditFollowUpForm, TicketDependencyForm
from helpdesk.lib import send_templated_mail, query_to_dict, apply_query, safe_template_context from helpdesk.lib import send_templated_mail, query_to_dict, apply_query, safe_template_context
@ -723,6 +724,8 @@ def create_ticket(request):
form = TicketForm(initial=initial_data) form = TicketForm(initial=initial_data)
form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()] form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.all()]
form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')] form.fields['assigned_to'].choices = [('', '--------')] + [[u.id, u.username] for u in User.objects.filter(is_active=True).order_by('username')]
if helpdesk_settings.HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO:
form.fields['assigned_to'].widget = forms.HiddenInput()
return render_to_response('helpdesk/create_ticket.html', return render_to_response('helpdesk/create_ticket.html',
RequestContext(request, { RequestContext(request, {