forked from extern/django-helpdesk
Fix PyCharm warnings in staff.py
This commit is contained in:
Benbb96
parent
cf25e5f714
commit
bc3d89b555
@ -6,6 +6,8 @@ django-helpdesk - A Django powered ticket tracker for small enterprise.
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views/staff.py - The bulk of the application - provides most business logic and
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renders all staff-facing views.
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"""
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from django.contrib.auth.views import redirect_to_login
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from ..lib import format_time_spent
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from ..templated_email import send_templated_mail
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from collections import defaultdict
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@ -273,8 +275,7 @@ def followup_edit(request, ticket_id, followup_id):
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'time_spent': format_time_spent(followup.time_spent),
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})
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ticketcc_string, __ = \
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return_ticketccstring_and_show_subscribe(request.user, ticket)
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ticketcc_string = return_ticketccstring_and_show_subscribe(request.user, ticket)[0]
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return render(request, 'helpdesk/followup_edit.html', {
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'followup': followup,
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@ -356,7 +357,7 @@ def view_ticket(request, ticket_id):
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)[1]
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if show_subscribe:
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subscribe_staff_member_to_ticket(ticket, request.user)
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subscribe_to_ticket_updates(ticket, request.user)
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return HttpResponseRedirect(reverse('helpdesk:view', args=[ticket.id]))
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if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
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@ -471,30 +472,19 @@ def subscribe_to_ticket_updates(ticket, user=None, email=None, can_view=True, ca
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_('When you add somebody on Cc, you must provide either a User or a valid email. Email: %s' % email)
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)
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ticketcc = TicketCC(
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ticket=ticket,
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return ticket.ticketcc_set.create(
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user=user,
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email=email,
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can_view=can_view,
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can_update=can_update
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)
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ticketcc.save()
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return ticketcc
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def subscribe_staff_member_to_ticket(ticket, user, email='', can_view=True, can_update=False):
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"""used in view_ticket() and update_ticket()"""
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return subscribe_to_ticket_updates(ticket=ticket, user=user, email=email, can_view=can_view, can_update=can_update)
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def get_ticket_from_request_with_authorisation(
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request: WSGIRequest,
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ticket_id: str,
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public: bool
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) -> typing.Union[
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Ticket, typing.NoReturn
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]:
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) -> Ticket:
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"""Gets a ticket from the public status and if the user is authenticated and
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has permissions to update tickets
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@ -508,20 +498,14 @@ def get_ticket_from_request_with_authorisation(
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is_helpdesk_staff(request.user) or
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helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE))):
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key = request.POST.get('key')
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email = request.POST.get('mail')
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if key and email:
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ticket = Ticket.objects.get(
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try:
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return Ticket.objects.get(
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id=ticket_id,
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submitter_email__iexact=email,
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secret_key__iexact=key
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)
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if not ticket:
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return HttpResponseRedirect(
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'%s?next=%s' % (reverse('helpdesk:login'), request.path)
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submitter_email__iexact=request.POST.get('mail'),
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secret_key__iexact=request.POST.get('key')
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)
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except (Ticket.DoesNotExist, ValueError):
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return redirect_to_login(request.path, 'helpdesk:login')
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return get_object_or_404(Ticket, id=ticket_id)
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@ -562,10 +546,10 @@ def get_due_date_from_request_or_ticket(
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def get_and_set_ticket_status(
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new_status: str,
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new_status: int,
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ticket: Ticket,
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follow_up: FollowUp
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) -> typing.Tuple[str, str]:
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) -> typing.Tuple[str, int]:
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"""Performs comparision on previous status to new status,
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updating the title as required.
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@ -590,7 +574,7 @@ def get_and_set_ticket_status(
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follow_up.title = _('Updated')
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follow_up.save()
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return (old_status_str, old_status)
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return old_status_str, old_status
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def get_time_spent_from_request(request: WSGIRequest) -> typing.Optional[timedelta]:
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@ -606,7 +590,7 @@ def update_messages_sent_to_by_public_and_status(
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ticket: Ticket,
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follow_up: FollowUp,
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context: str,
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messages_sent_to: typing.List[str],
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messages_sent_to: typing.Set[str],
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files: typing.List[typing.Tuple[str, str]]
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) -> Ticket:
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"""Sets the status of the ticket"""
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@ -648,13 +632,10 @@ def add_staff_subscription(
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) -> None:
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"""Auto subscribe the staff member if that's what the settigs say and the
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user is authenticated and a staff member"""
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if helpdesk_settings.HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE and request.user.is_authenticated:
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SHOW_SUBSCRIBE = return_ticketccstring_and_show_subscribe(
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request.user, ticket
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)[1]
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if SHOW_SUBSCRIBE:
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subscribe_staff_member_to_ticket(ticket, request.user)
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if helpdesk_settings.HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE \
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and request.user.is_authenticated \
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and return_ticketccstring_and_show_subscribe(request.user, ticket)[1]:
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subscribe_to_ticket_updates(ticket, request.user)
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def get_template_staff_and_template_cc(
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@ -878,12 +859,13 @@ def mass_update(request):
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if not (tickets and action):
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return HttpResponseRedirect(reverse('helpdesk:list'))
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user = kbitem = None
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if action.startswith('assign_'):
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parts = action.split('_')
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user = User.objects.get(id=parts[1])
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action = 'assign'
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if action == 'kbitem_none':
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kbitem = None
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action = 'set_kbitem'
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if action.startswith('kbitem_'):
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parts = action.split('_')
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@ -908,52 +890,50 @@ def mass_update(request):
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if action == 'assign' and t.assigned_to != user:
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t.assigned_to = user
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t.save()
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f = FollowUp(ticket=t,
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date=timezone.now(),
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title=_('Assigned to %(username)s in bulk update' % {
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'username': user.get_username()
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}),
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public=True,
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user=request.user)
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f.save()
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t.followup_set.create(
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date=timezone.now(),
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title=_('Assigned to %(username)s in bulk update' % {'username': user.get_username()}),
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public=True,
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user=request.user
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)
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elif action == 'unassign' and t.assigned_to is not None:
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t.assigned_to = None
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t.save()
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f = FollowUp(ticket=t,
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date=timezone.now(),
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title=_('Unassigned in bulk update'),
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public=True,
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user=request.user)
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f.save()
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t.followup_set.create(
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date=timezone.now(),
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title=_('Unassigned in bulk update'),
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public=True,
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user=request.user
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)
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elif action == 'set_kbitem':
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t.kbitem = kbitem
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t.save()
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f = FollowUp(ticket=t,
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date=timezone.now(),
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title=_('KBItem set in bulk update'),
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public=False,
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user=request.user)
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f.save()
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t.followup_set.create(
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date=timezone.now(),
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title=_('KBItem set in bulk update'),
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public=False,
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user=request.user
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)
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elif action == 'close' and t.status != Ticket.CLOSED_STATUS:
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t.status = Ticket.CLOSED_STATUS
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t.save()
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f = FollowUp(ticket=t,
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date=timezone.now(),
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title=_('Closed in bulk update'),
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public=False,
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user=request.user,
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new_status=Ticket.CLOSED_STATUS)
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f.save()
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t.followup_set.create(
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date=timezone.now(),
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title=_('Closed in bulk update'),
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public=False,
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user=request.user,
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new_status=Ticket.CLOSED_STATUS
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)
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elif action == 'close_public' and t.status != Ticket.CLOSED_STATUS:
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t.status = Ticket.CLOSED_STATUS
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t.save()
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f = FollowUp(ticket=t,
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date=timezone.now(),
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title=_('Closed in bulk update'),
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public=True,
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user=request.user,
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new_status=Ticket.CLOSED_STATUS)
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f.save()
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t.followup_set.create(
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date=timezone.now(),
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title=_('Closed in bulk update'),
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public=True,
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user=request.user,
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new_status=Ticket.CLOSED_STATUS
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)
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# Send email to Submitter, Owner, Queue CC
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context = safe_template_context(t)
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context.update(resolution=t.resolution,
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@ -1183,19 +1163,17 @@ def check_redirect_on_user_query(request, huser):
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if query.find('-') > 0:
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try:
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queue, id_ = Ticket.queue_and_id_from_query(query)
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id_ = int(id)
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id_ = int(id_)
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except ValueError:
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id_ = None
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if id_:
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pass
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else:
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filter_ = {'queue__slug': queue, 'id': id_}
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else:
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try:
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query = int(query)
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except ValueError:
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query = None
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if query:
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pass
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else:
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filter_ = {'id': int(query)}
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if filter_:
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@ -1364,7 +1342,7 @@ def load_saved_query(request, query_params=None):
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query_params = query_from_base64(b64query)
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except json.JSONDecodeError:
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raise QueryLoadError()
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return (saved_query, query_params)
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return saved_query, query_params
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@helpdesk_staff_member_required
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@ -1377,14 +1355,14 @@ def datatables_ticket_list(request, query):
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"""
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query = Query(HelpdeskUser(request.user), base64query=query)
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result = query.get_datatables_context(**request.query_params)
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return (JsonResponse(result, status=status.HTTP_200_OK))
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return JsonResponse(result, status=status.HTTP_200_OK)
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@helpdesk_staff_member_required
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@api_view(['GET'])
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def timeline_ticket_list(request, query):
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query = Query(HelpdeskUser(request.user), base64query=query)
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return (JsonResponse(query.get_timeline_context(), status=status.HTTP_200_OK))
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return JsonResponse(query.get_timeline_context(), status=status.HTTP_200_OK)
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@helpdesk_staff_member_required
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@ -1615,6 +1593,9 @@ def update_summary_tables(report_queryset, report, summarytable, summarytable2):
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metric3 = ticket.modified - ticket.created
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metric3 = metric3.days
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else:
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raise ValueError(f'report "{report}" is unrecognized.')
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summarytable[metric1, metric2] += 1
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if metric3:
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if report == 'daysuntilticketclosedbymonth':
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@ -1797,7 +1778,7 @@ class EditUserSettingsView(MustBeStaffMixin, UpdateView):
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model = UserSettings
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success_url = reverse_lazy('helpdesk:dashboard')
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def get_object(self):
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def get_object(self, queryset=None):
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return UserSettings.objects.get_or_create(user=self.request.user)[0]
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