diff --git a/helpdesk/models.py b/helpdesk/models.py
index 6264cf84..971cc598 100644
--- a/helpdesk/models.py
+++ b/helpdesk/models.py
@@ -666,7 +666,12 @@ class Ticket(models.Model):
             site = Site.objects.get_current()
         except ImproperlyConfigured:
             site = Site(domain='configure-django-sites.com')
-        return u"http://%s%s?ticket=%s&email=%s&key=%s" % (
+        if settings.HELPDESK_USE_HTTPS_IN_EMAIL_LINK:
+            protocol = 'https'
+        else:
+            protocol = 'http'
+        return u"%s://%s%s?ticket=%s&email=%s&key=%s" % (
+            protocol,
             site.domain,
             reverse('helpdesk:public_view'),
             self.ticket_for_url,
@@ -687,7 +692,12 @@ class Ticket(models.Model):
             site = Site.objects.get_current()
         except ImproperlyConfigured:
             site = Site(domain='configure-django-sites.com')
-        return u"http://%s%s" % (
+        if settings.HELPDESK_USE_HTTPS_IN_EMAIL_LINK:
+            protocol = 'https'
+        else:
+            protocol = 'http'
+        return u"%s://%s%s" % (
+            protocol,
             site.domain,
             reverse('helpdesk:view',
                     args=[self.id])
diff --git a/helpdesk/settings.py b/helpdesk/settings.py
index 5503f3d6..7142ce18 100644
--- a/helpdesk/settings.py
+++ b/helpdesk/settings.py
@@ -149,6 +149,8 @@ QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', F
 HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
     settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
 
+# use https in the email links
+HELPDESK_USE_HTTPS_IN_EMAIL_LINK = getattr(settings, 'HELPDESK_USE_HTTPS_IN_EMAIL_LINK', False)
 
 # Asynchronous Datatables - Optional
 HELPDESK_USE_SERVERSIDE_PROCESSING = getattr(