Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 2, - "fields": { - "template_name": "assigned_owner", - "subject": "(Assigned To You)", - "heading": "Ticket Assigned To You", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: YOU
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 3, - "fields": { - "template_name": "closed_cc", - "subject": "(Closed)", - "heading": "Ticket Closed", - "plain_text": "Hello,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "
Hello,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 4, - "fields": { - "template_name": "closed_owner", - "subject": "(Closed)", - "heading": "Ticket Closed", - "plain_text": "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", - "html": "Hello,
\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ ticket.resolution }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 5, - "fields": { - "template_name": "closed_submitter", - "subject": "(Closed)", - "heading": "Ticket Closed", - "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to confirm that this ticket has been closed.\r\n\r\nIf you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", - "html": "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to confirm that this ticket has been closed.
\r\n\r\nThe resolution that has been provided is:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.ticket_url }}. If you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 6, - "fields": { - "template_name": "escalated_cc", - "subject": "(Escalated)", - "heading": "Ticket Escalated", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 7, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Escalated)", - "heading": "Your Ticket Has Been Escalated", - "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\n", - "html": "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.
\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 8, - "fields": { - "template_name": "escalated_owner", - "subject": "(Escalated)", - "heading": "Ticket Assigned to You Has Been Escalated", - "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", - "html": "Hello,
\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 9, - "fields": { - "template_name": "newticket_cc", - "subject": "(Opened)", - "heading": "New Ticket Opened", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nView Online to update this ticket (login required)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 10, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Opened)", - "heading": "Your Ticket Has Been Opened", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of \"{{ ticket.title }}\". \r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of '{{ ticket.ticket }}' in the subject. The easiest way to do this is just press \"reply\" to this message.\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.\r\n", - "html": "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of {{ ticket.title }}.
\r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.
\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of {{ ticket.ticket }} in the subject. The easiest way to do this is just press \"reply\" to this message.
\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.
\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 11, - "fields": { - "template_name": "resolved_cc", - "subject": "(Resolved)", - "heading": "Ticket Resolved", - "plain_text": "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", - "html": "Hello,
\r\n\r\nThe following ticket has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 12, - "fields": { - "template_name": "resolved_owner", - "subject": "(Resolved)", - "heading": "Ticket Resolved", - "plain_text": "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", - "html": "Hello,
\r\n\r\nA ticket currently assigned to you has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 13, - "fields": { - "template_name": "resolved_submitter", - "subject": "(Resolved)", - "heading": "Your Ticket Has Been Resolved", - "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of a resolution to that ticket.\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCan you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of a resolution to that ticket.
\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 14, - "fields": { - "template_name": "updated_cc", - "subject": "(Updated)", - "heading": "Ticket Updated", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", - "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 15, - "fields": { - "template_name": "updated_owner", - "subject": "(Updated)", - "heading": "Ticket Updated", - "plain_text": "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", - "html": "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 16, - "fields": { - "template_name": "updated_submitter", - "subject": "(Updated)", - "heading": "Your Ticket Has Been Updated", - "plain_text": "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an update to that ticket.\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nIf you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an update to that ticket.
\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}.
", - "locale": "en" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 17, - "fields": { - "template_name": "assigned_cc", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430, {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u0431\u044b\u043b\u0430 {% if ticket.assigned_to %} \u043f\u0440\u0438\u043d\u044f\u0442\u0430 {{ ticket.assigned_to }}{% else %} \u043e\u0442\u043a\u043b\u043e\u043d\u0435\u043d\u0430 {% endif %}.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }}\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} ({{ ticket.title }}) \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 {% if ticket.assigned_to %}\u043f\u0440\u0438\u043d\u044f\u0442\u0430 {{ ticket.assigned_to }}{% else %}\u043e\u0442\u043a\u043b\u043e\u043d\u0435\u043d\u0430{% endif %}.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 18, - "fields": { - "template_name": "assigned_owner", - "subject": " ", - "heading": "\u0412\u0430\u043c \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: \u0412\u0410\u041c\r\n\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043e\u043d\u043b\u0430\u0439\u043d: {{ ticket.staff_url }}\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} ({{ ticket.title }}) \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: \u0412\u0410\u041c
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 19, - "fields": { - "template_name": "closed_cc", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0417\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430\u044f {{ ticket.assigned_to }}{% endif %} \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ resolution }}", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0417\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430\u044f {{ ticket.get_assigned_to }}{% endif %} \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 to \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b\u043e \u043f\u0440\u0438\u043d\u044f\u0442\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:
\r\n\r\n{{ resolution }}\r\n\r\n
\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.staff_url }}.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 20, - "fields": { - "template_name": "closed_owner", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430", - "plain_text": "Hello,\r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438)\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.staff_url }}.\r\n\r\n", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u041e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:
\r\n\r\n{{ ticket.resolution }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 21, - "fields": { - "template_name": "closed_submitter", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\" \u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430\r\n\r\n\u0415\u0441\u043b\u0438 \u0432\u044b \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u0435 \u043d\u0430\u043c \u043e\u0431 \u044d\u0442\u043e\u043c, \u043e\u0442\u0432\u0435\u0442\u0438\u0432 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.ticket_url }}.\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430{{ ticket.title }} \u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0432\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0437\u0430\u043a\u0440\u044b\u0442\u0430.
\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.ticket_url }}. \u0415\u0441\u043b\u0438 \u0432\u044b \u0441\u0447\u0438\u0442\u0430\u0435\u0442\u0435, \u0447\u0442\u043e \u0434\u043b\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0430\u044f \u0440\u0430\u0431\u043e\u0442\u0430, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u0435 \u043d\u0430\u043c \u043e\u0431 \u044d\u0442\u043e\u043c, \u043e\u0442\u0432\u0435\u0442\u0438\u0432 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 22, - "fields": { - "template_name": "escalated_cc", - "subject": " ", - "heading": "\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (login required)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438 {{ ticket.ticket }} (\"{{ ticket.title }}\")\u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 23, - "fields": { - "template_name": "escalated_owner", - "subject": " ", - "heading": "\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0438 \u0431\u044b\u043b \u043f\u043e\u0432\u044b\u0448\u0435\u043d", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u0410\u0434\u0440\u0435\u0441\u043e\u0432\u0430\u043d\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u0430 \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u0440\u0430\u0441\u0441\u043c\u043e\u0442\u0440\u0438\u0442\u0435 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0439\u0442\u0435\u0441\u044c \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u043d\u0430 \u0434\u0430\u043d\u043d\u044b\u0439 \u043c\u043e\u043c\u0435\u043d\u0442 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u043f\u043e\u0432\u044b\u0448\u0435\u043d, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435\u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u0437\u0430\u044f\u0432\u043a\u0438:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 24, - "fields": { - "template_name": "escalated_submitter", - "subject": " ", - "heading": "\u041f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0438", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\" \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435\u043c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u044d\u0442\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0438, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.\r\n\r\n\u0412\u0441\u043a\u043e\u0440\u0435 \u043c\u044b \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0432\u0430\u0448\u0443 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.\r\n\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket_url }}.", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u0432\u043e\u0441\u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u044c\u0441\u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0437\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u043f\u043e\u0432\u044b\u0448\u0435\u043d\u0438\u0435\u043c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430 \u044d\u0442\u043e\u0439 \u0437\u0430\u044f\u0432\u043a\u0438, \u0442\u0430\u043a \u043a\u0430\u043a \u043e\u043d\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u043b\u0430\u0441\u044c \u043e\u0442\u043a\u0440\u044b\u0442\u043e\u0439 \u0434\u043e\u043b\u044c\u0448\u0435, \u0447\u0435\u043c \u043e\u0436\u0438\u0434\u0430\u043b\u043e\u0441\u044c.
\r\n\r\n\u0412\u0441\u043a\u043e\u0440\u0435 \u043c\u044b \u043f\u0435\u0440\u0435\u0441\u043c\u043e\u0442\u0440\u0438\u043c \u0432\u0430\u0448\u0443 \u0437\u0430\u044f\u0432\u043a\u0443 \u0438 \u043f\u043e\u043f\u044b\u0442\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435.
\r\n\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435{{ ticket.ticket_url }}.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 25, - "fields": { - "template_name": "newticket_cc", - "subject": " ", - "heading": "\u041f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0431\u044b\u043b\u0430 \u043f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (login required)\r\n\r\n\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n{{ ticket.description }}\r\n", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0431\u044b\u043b\u0430 \u043f\u043e\u0434\u0430\u043d\u0430 \u043d\u043e\u0432\u0430\u044f \u0437\u0430\u044f\u0432\u043a\u0430
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u041e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 26, - "fields": { - "template_name": "newticket_submitter", - "subject": " ", - "heading": "\u0412\u0430\u0448\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \u0431\u044b\u043b\u0430 \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0442\u0435\u043c\u0443 \"{{ ticket.title }}\". \r\n\r\n\u041d\u0430 \u0434\u0430\u043d\u043d\u043e\u043c \u044d\u0442\u0430\u043f\u0435 \u0412\u0430\u043c \u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u043d\u0438\u0447\u0435\u0433\u043e \u0434\u0435\u043b\u0430\u0442\u044c. \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d \u043d\u043e\u043c\u0435\u0440 {{ ticket.ticket }}\u0438 \u0432\u0441\u043a\u043e\u0440\u0435 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0431\u0443\u0434\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u043d.\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u043a\u0430\u043a\u0443\u044e-\u043b\u0438\u0431\u043e \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0438\u043b\u0438 \u0435\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0435\u0441\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u044f\u0432\u043a\u0438, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043d\u0430\u043f\u0438\u0448\u0438\u0442\u0435 id \u0437\u0430\u044f\u0432\u043a\u0438 \"{{ ticket.ticket }}\" \u0432 \u0442\u0435\u043c\u0435 \u043f\u0438\u0441\u044c\u043c\u0430. \u041b\u0435\u0433\u0447\u0435 \u0432\u0441\u0435\u0433\u043e \u044d\u0442\u043e \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0436\u0430\u0432 \"\u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c\".\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u044c \u0444\u0430\u0439\u043b\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0439\u0442\u0438 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435. {{ ticket.ticket_url }}.\r\n\r\n\u041c\u044b \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0435\u043c \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0438 \u043f\u043e\u0441\u0442\u0430\u0440\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435. \u0412 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u043c, \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0434\u0435\u0440\u0436\u0430\u0442\u044c \u0412\u0430\u0441 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0434\u0435\u043b\u0430, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u044f \u043f\u0438\u0441\u044c\u043c\u0430 \u0441 \u044d\u0442\u043e\u0433\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0433\u043e \u0430\u0434\u0440\u0435\u0441\u0430.", - "html": "
\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043c\u044b \u043f\u043e\u043b\u0443\u0447\u0438\u043b\u0438 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u043d\u0430 \u0442\u0435\u043c\u0443 {{ ticket.title }}.
\r\n\r\n\u041d\u0430 \u0434\u0430\u043d\u043d\u043e\u043c \u044d\u0442\u0430\u043f\u0435 \u0412\u0430\u043c \u043d\u0435 \u043d\u0443\u0436\u043d\u043e \u043d\u0438\u0447\u0435\u0433\u043e \u0434\u0435\u043b\u0430\u0442\u044c. \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d \u043d\u043e\u043c\u0435\u0440 {{ ticket.ticket }} \u0438 \u0432\u0441\u043a\u043e\u0440\u0435 \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0431\u0443\u0434\u0435\u0442 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u043d.
\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u043a\u0430\u043a\u0443\u044e-\u043b\u0438\u0431\u043e \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u0438\u043b\u0438 \u0435\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0435\u0441\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0435\u043b\u044c\u043d\u043e \u0437\u0430\u044f\u0432\u043a\u0438, \u043fo\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043d\u0430\u043f\u0438\u0448\u0438\u0442\u0435 id \u0437\u0430\u044f\u0432\u043a\u0438 {{ ticket.ticket }} \u0432 \u0442\u0435\u043c\u0435 \u043f\u0438\u0441\u044c\u043c\u0430. \u041b\u0435\u0433\u0447\u0435 \u0432\u0441\u0435\u0433\u043e \u044d\u0442\u043e \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u043f\u0440\u043e\u0441\u0442\u043e \u043d\u0430\u0436\u0430\u0432 \"\u043e\u0442\u0432\u0435\u0442\u0438\u0442\u044c\".
\r\n\r\n\u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u0440\u0438\u043a\u0440\u0435\u043f\u0438\u0442\u044c \u0444\u0430\u0439\u043b\u044b \u0438\u043b\u0438 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043f\u043e\u0441\u043b\u0435\u0434\u043d\u0438\u0435 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0438, \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u043f\u0435\u0440\u0435\u0439\u0442\u0438 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435. {{ ticket.ticket_url }}.
\r\n\r\n\u041c\u044b \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0435\u043c \u0412\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441 \u0438 \u043f\u043e\u0441\u0442\u0430\u0440\u0430\u0435\u043c\u0441\u044f \u043d\u0430\u0439\u0442\u0438 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043a\u0430\u043a \u043c\u043e\u0436\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u0435\u0435. \u0412 \u0434\u0430\u043b\u044c\u043d\u0435\u0439\u0448\u0435\u043c, \u043c\u044b \u0431\u0443\u0434\u0435\u043c \u0434\u0435\u0440\u0436\u0430\u0442\u044c \u0412\u0430\u0441 \u0432 \u043a\u0443\u0440\u0441\u0435 \u0434\u0435\u043b\u0430, \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u044f\u044f \u043f\u0438\u0441\u044c\u043c\u0430 \u0441 \u044d\u0442\u043e\u0433\u043e \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u043e\u0433\u043e \u0430\u0434\u0440\u0435\u0441\u0430.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 27, - "fields": { - "template_name": "resolved_cc", - "subject": " ", - "heading": "\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043d\u0430\u0439\u0434\u0435\u043d\u043e", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435:\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 28, - "fields": { - "template_name": "resolved_owner", - "subject": " ", - "heading": "\u0420\u0435\u0448\u0435\u043d\u0438\u0435 \u043d\u0430\u0439\u0434\u0435\u043d\u043e", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0435.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0411\u044b\u043b\u043e \u043d\u0430\u0439\u0434\u0435\u043d\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0432 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u043e\u0439 \u0412\u0430\u043c \u0437\u0430\u044f\u0432\u043a\u0435.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u043e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u042d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043e \u0430\u0432\u0442\u043e\u0440\u0443 \u0437\u0430\u044f\u0432\u043a\u0438, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0434\u043e\u043b\u0436\u0435\u043d \u0431\u0443\u0434\u0435\u0442 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0434\u0438\u0442\u044c \u0435\u0433\u043e, \u043f\u0440\u0435\u0436\u0434\u0435 \u0447\u0435\u043c \u0412\u044b \u0441\u043c\u043e\u0436\u0435\u0442\u0435 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 29, - "fields": { - "template_name": "resolved_submitter", - "subject": " ", - "heading": "\u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430, \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u0430\u044f \u0432 \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0431\u044b\u043b\u0430 \u0440\u0435\u0448\u0435\u043d\u0430.", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\" \u0412 \u044d\u0442\u043e\u043c \u043f\u0438\u0441\u044c\u043c\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442\u0441\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0412\u0430\u043c\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b. \r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0431\u044b\u043b\u043e \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u041d\u0435 \u043c\u043e\u0433\u043b\u0438 \u0431\u044b \u0412\u044b \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c, \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u043b\u0438 \u0412\u0430\u043c \u044d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0447\u0442\u043e\u0431\u044b \u043c\u044b \u043c\u043e\u0433\u043b\u0438 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443? \u0415\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043a\u0430\u043a\u0438\u0435-\u043b\u0438\u0431\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438\u043b\u0438 \u0441\u043e\u043c\u043d\u0435\u043d\u0438\u044f \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438 \u0430\u0434\u0435\u043a\u0432\u0430\u0442\u043d\u043e\u0441\u0442\u0438 \u044d\u0442\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.ticket_url }}.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} \u0412 \u044d\u0442\u043e\u043c \u043f\u0438\u0441\u044c\u043c\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442\u0441\u044f \u0440\u0435\u0448\u0435\u043d\u0438\u0435 \u0443\u043a\u0430\u0437\u0430\u043d\u043d\u043e\u0439 \u0412\u0430\u043c\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b.
\r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
\u041d\u0435 \u043c\u043e\u0433\u043b\u0438 \u0431\u044b \u0412\u044b \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c, \u043f\u043e\u0434\u0445\u043e\u0434\u0438\u0442 \u043b\u0438 \u0412\u0430\u043c \u044d\u0442\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u0435, \u0447\u0442\u043e\u0431\u044b \u043c\u044b \u043c\u043e\u0433\u043b\u0438 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443? \u0415\u0441\u043b\u0438 \u0443 \u0412\u0430\u0441 \u0432\u043e\u0437\u043d\u0438\u043a\u043b\u0438 \u043a\u0430\u043a\u0438\u0435-\u043b\u0438\u0431\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u0438\u043b\u0438 \u0441\u043e\u043c\u043d\u0435\u043d\u0438\u044f \u0432 \u043e\u0442\u043d\u043e\u0448\u0435\u043d\u0438\u0438 \u0430\u0434\u0435\u043a\u0432\u0430\u0442\u043d\u043e\u0441\u0442\u0438 \u044d\u0442\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e.
\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u0441\u044b\u043b\u043a\u0435{{ ticket.ticket_url }}.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 30, - "fields": { - "template_name": "updated_cc", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e\u043e \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u043e\u043d\u043b\u0430\u0439\u043d: {{ ticket.staff_url }} (login required)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:\r\n\r\n{{ comment }}\r\n\r\n\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435 {% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0430 \u0430\u0434\u0440\u0435\u0441\u0430\u0442\u0443been e-mailed to the submitter.\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0435\u0442\u044c \u0437\u0430\u044f\u0432\u043a\u0443 \u043e\u043d\u043b\u0430\u0439\u043d, \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435{{ ticket.staff_url }}.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u0437\u0430\u044f\u0432\u043a\u0430{{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }} \u0431\u044b\u043b\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u041e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:
\r\n\r\n{{ comment }}\r\n\r\n
\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435{% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 31, - "fields": { - "template_name": "updated_owner", - "subject": " ", - "heading": "\u0417\u0430\u044f\u0432\u043a\u0430 \u043e\u0431\u043d\u043e\u0432\u043b\u0435\u043d\u0430", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439.\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}\r\n\u041f\u0440\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435: {{ ticket.staff_url }} (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)\r\n\r\n\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435:\r\n\r\n{{ ticket.description }}\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:\r\n\r\n{{ comment }}\r\n\r\n\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f {% if private %}\u043d\u0435 {% endif %} \u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.\r\n\r\n\u0414\u043b\u044f \u043f\u0440\u043e\u0441\u043c\u043e\u0442\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438 \u043e\u043d\u043b\u0430\u0439\u043d \u043f\u0435\u0440\u0435\u0439\u0434\u0438\u0442\u0435 \u043f\u043e \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0435\u0439 \u0441\u0441\u044b\u043b\u043a\u0435 {{ ticket.staff_url }}.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0423\u0432\u0435\u0434\u043e\u043c\u043b\u044f\u0435\u043c \u0412\u0430\u0441 \u043e \u0442\u043e\u043c, \u0447\u0442\u043e \u043a \u0437\u0430\u044f\u0432\u043a\u0435 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u043e\u0442 {{ ticket.submitter_email }}, \u043a\u043e\u0442\u043e\u0440\u0430\u044f \u0431\u044b\u043b\u0430 \u043f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u043d\u0430 \u0412\u0430\u043c, \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439.
\r\n\r\n\r\nID \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.ticket }}
\r\n\u041e\u0447\u0435\u0440\u0435\u0434\u044c: {{ queue.title }}
\r\n\u0417\u0430\u0433\u043e\u043b\u043e\u0432\u043e\u043a: {{ ticket.title }}
\r\n\u0421\u043e\u0437\u0434\u0430\u043d\u0430: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u0410\u0432\u0442\u043e\u0440 \u0437\u0430\u044f\u0432\u043a\u0438: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: {{ ticket.get_priority_display }}
\r\n\u0421\u0442\u0430\u0442\u0443\u0441: {{ ticket.get_status }}
\r\n\u041f\u0440\u0438\u0441\u0432\u043e\u0435\u043d\u0430: {{ ticket.get_assigned_to }}
\r\n\u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435 \u043e\u0441\u0442\u0430\u0432\u0438\u0442\u044c \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 (\u0442\u0440\u0435\u0431\u0443\u0435\u0442\u0441\u044f \u0430\u0432\u0442\u043e\u0440\u0438\u0437\u0430\u0446\u0438\u044f)
\u0418\u0437\u043d\u0430\u0447\u0430\u043b\u044c\u043d\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439:
\r\n\r\n{{ comment }}\r\n\r\n
\u042d\u0442\u0430 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044f{% if private %}\u043d\u0435 {% endif %}\u0431\u044b\u043b\u0430 \u043e\u0442\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0430 \u043d\u0430 \u044d\u043b\u0435\u043a\u0442\u0440\u043e\u043d\u043d\u044b\u0439 \u044f\u0449\u0438\u043a \u0430\u0432\u0442\u043e\u0440\u0430 \u0437\u0430\u044f\u0432\u043a\u0438.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 32, - "fields": { - "template_name": "updated_submitter", - "subject": " ", - "heading": "\u041a \u0412\u0430\u0448\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435 \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043d\u043e\u0432\u044b\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439", - "plain_text": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 \"{{ ticket.title }}\". \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u043f\u0440\u043e\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.\r\n\r\n\u0411\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e. \u0418\u043b\u0438 \u0436\u0435 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u044d\u0442\u043e, \u043e\u0441\u0442\u0430\u0432\u0438\u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u043a \u0441\u0432\u043e\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435. \u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435{{ ticket.ticket_url }}.", - "html": "\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435,
\r\n\r\n\u0412\u0430\u043c\u0438 \u0431\u044b\u043b\u0430 \u043e\u0441\u0442\u0430\u0432\u043b\u0435\u043d\u0430 \u0437\u0430\u044f\u0432\u043a\u0430 {{ ticket.title }} \u0421\u043e\u0432\u0435\u0442\u0443\u0435\u043c \u0412\u0430\u043c \u043f\u0440\u043e\u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u044d\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0443.
\r\n\r\n\u0421\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0439 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u0431\u044b\u043b \u0434\u043e\u0431\u0430\u0432\u043b\u0435\u043d \u043a \u0437\u0430\u044f\u0432\u043a\u0435{{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
\u0415\u0441\u043b\u0438 \u0412\u044b \u0445\u043e\u0442\u0438\u0442\u0435 \u0441\u043e\u043e\u0431\u0449\u0438\u0442\u044c \u043d\u0430\u043c \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e, \u043f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430 \u043e\u0442\u0432\u0435\u0442\u044c\u0442\u0435 \u043d\u0430 \u044d\u0442\u043e \u043f\u0438\u0441\u044c\u043c\u043e. \u0418\u043b\u0438 \u0436\u0435 \u0412\u044b \u043c\u043e\u0436\u0435\u0442\u0435 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u044d\u0442\u043e, \u043e\u0441\u0442\u0430\u0432\u0438\u0432 \u043a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439 \u043a \u0441\u0432\u043e\u0435\u0439 \u0437\u0430\u044f\u0432\u043a\u0435. \u041f\u0435\u0440\u0435\u0439\u0442\u0438 \u043a \u0437\u0430\u044f\u0432\u043a\u0435{{ ticket.ticket_url }}.
", - "locale": "ru" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 33, - "fields": { - "template_name": "assigned_cc", - "subject": "(Zugewiesen)", - "heading": "Ticket Zugewiesen", - "plain_text": "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) f\u00fcr {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 34, - "fields": { - "template_name": "assigned_owner", - "subject": "(Ihnen zugewiesen)", - "heading": "Ein Ticket wurde Ihnen zugewiesen", - "plain_text": "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) f\u00fcr {{ ticket.submitter_email }} Ihnen zugewiesen wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: SIE
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 35, - "fields": { - "template_name": "closed_cc", - "subject": "(Geschlossen)", - "heading": "Ticket geschlossen", - "plain_text": "Hallo,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "
Hallo,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die L\u00f6sung war:
\r\n\r\n{{ resolution }}\r\n\r\n
Sie k\u00f6nnen dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 36, - "fields": { - "template_name": "closed_owner", - "subject": "(Geschlossen)", - "heading": "Ticket geschlossen", - "plain_text": "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die L\u00f6sung war:
\r\n\r\n{{ ticket.resolution }}", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 37, - "fields": { - "template_name": "closed_submitter", - "subject": "(Geschlossen)", - "heading": "Ticket geschlossen", - "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.\r\n\r\nDie L\u00f6sung war:\r\n\r\n{{ resolution }}\r\n\r\nWenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket n\u00f6tig ist, dann m\u00f6chten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unver\u00e4ndert zu lassen.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", - "html": "
Hallo,
\r\n\r\nSie haben k\u00fcrzlich das Ticket {{ ticket.title }} bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.
\r\n\r\nDie L\u00f6sung war:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Unter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}. Wenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket n\u00f6tig ist, dann m\u00f6chten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unver\u00e4ndert zu lassen.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 38, - "fields": { - "template_name": "escalated_cc", - "subject": "(Eskaliert)", - "heading": "Ticket Eskaliert", - "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 39, - "fields": { - "template_name": "escalated_owner", - "subject": "(Eskaliert)", - "heading": "Ein an Sie zugewiesenes Ticket wurde eskaliert", - "plain_text": "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es l\u00e4nger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte pr\u00fcfen Sie dieses Ticket und versuchen Sie so bald wie m\u00f6glich eine L\u00f6sung zu finden.\r\n\r\n", - "html": "
Hallo,
\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es l\u00e4nger offen war als erwartet.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Bitte pr\u00fcfen Sie dieses Ticket und versuchen Sie so bald wie m\u00f6glich eine L\u00f6sung zu finden.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 40, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Eskaliert)", - "heading": "Ihr Ticket wurde eskaliert", - "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es l\u00e4nger offen war als erwartet.\r\n\r\nWir werden Ihr Ticket in K\u00fcrze pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung finden.\r\n\r\nUnter folgendem Link k\u00f6nnen das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", - "html": "Hallo,
\r\n\r\nSie haben k\u00fcrzlich das Ticket {{ ticket.title }} bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es l\u00e4nger offen war als erwartet.
\r\n\r\nWir werden Ihr Ticket in K\u00fcrze pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung finden.
\r\n\r\nUnter folgendem Link k\u00f6nnen das Ticket online ansehen: {{ ticket.ticket_url }}.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 41, - "fields": { - "template_name": "newticket_cc", - "subject": "(Er\u00f6ffnet)", - "heading": "Neues Ticket er\u00f6ffnet", - "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket er\u00f6ffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket er\u00f6ffnet wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Beschreibung:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 42, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Er\u00f6ffnet)", - "heading": "Ihr Ticket wurde er\u00f6ffnet", - "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff \"{{ ticket.title }}\" erhalten haben. \r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen n\u00f6tig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in K\u00fcrze bearbeitet werden.\r\n\r\nWenn Sie uns weitere Details mitteilen m\u00f6chten oder wenn Sie Fragen zu diesem Ticket haben, k\u00f6nnen Sie uns gerne eine E-Mail senden mit der Ticket ID '{{ ticket.ticket }}' im Betreff. Die einfachste M\u00f6glichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".\r\n\r\nWenn Sie das Ticket online ansehen m\u00f6chten, um weitere Informationen hinzuzuf\u00fcgen, Dateien anzuh\u00e4ngen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.\r\n\r\nWir werden Ihr Ticket pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung erarbeiten. Weitere Aktualisierungen und die L\u00f6sung werden wir an diese E-Mail Adresse senden.\r\n", - "html": "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff {{ ticket.title }} erhalten haben.
\r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen n\u00f6tig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in K\u00fcrze bearbeitet werden.
\r\n\r\nWenn Sie uns weitere Details mitteilen m\u00f6chten oder wenn Sie Fragen zu diesem Ticket haben, k\u00f6nnen Sie uns gerne eine E-Mail senden mit der Ticket ID {{ ticket.ticket }} im Betreff. Die einfachste M\u00f6glichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".
\r\n\r\nWenn Sie das Ticket online ansehen m\u00f6chten, um weitere Informationen hinzuzuf\u00fcgen, Dateien anzuh\u00e4ngen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.
\r\n\r\nWir werden Ihr Ticket pr\u00fcfen und so bald wie m\u00f6glich eine L\u00f6sung erarbeiten. Weitere Aktualisierungen und die L\u00f6sung werden wir an diese E-Mail Adresse senden.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 43, - "fields": { - "template_name": "resolved_cc", - "subject": "(Gel\u00f6st)", - "heading": "Ticket gel\u00f6st", - "plain_text": "Hallo,\r\n\r\nDas folgende Ticket wurde gel\u00f6st:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene L\u00f6sung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", - "html": "Hallo,
\r\n\r\nDas folgende Ticket wurde gel\u00f6st:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene L\u00f6sung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 44, - "fields": { - "template_name": "resolved_owner", - "subject": "(Gel\u00f6st)", - "heading": "Ticket gel\u00f6st", - "plain_text": "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gel\u00f6st.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie urspr\u00fcngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene L\u00f6sung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", - "html": "Hallo,
\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gel\u00f6st.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene L\u00f6sung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese L\u00f6sung wurde an den Ersteller gesendet, der die L\u00f6sung \u00fcberpr\u00fcfen muss, bevor dieses Ticket geschlossen werden kann.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 45, - "fields": { - "template_name": "resolved_submitter", - "subject": "(Gel\u00f6st)", - "heading": "Ihr Ticket wurde gel\u00f6st", - "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass daf\u00fcr eine L\u00f6sung gefunden wurde.\r\n\r\nF\u00fcr das Ticket {{ ticket.ticket }} wurde folgende L\u00f6sung vorgeschlagen:\r\n\r\n{{ resolution }}\r\n\r\nWir m\u00f6chten Sie bitten zu best\u00e4tigen, dass diese L\u00f6sung Ihren Anforderungen entspricht, damit wir dieses Ticket schlie\u00dfen k\u00f6nnen. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese L\u00f6sung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nSie haben k\u00fcrzlich das Ticket {{ ticket.title }} bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen mitteilen, dass daf\u00fcr eine L\u00f6sung gefunden wurde.
\r\n\r\nF\u00fcr das Ticket {{ ticket.ticket }} wurde folgende L\u00f6sung vorgeschlagen:
\r\n\r\n{{ resolution }}\r\n\r\n
Wir m\u00f6chten Sie bitten zu best\u00e4tigen, dass diese L\u00f6sung Ihren Anforderungen entspricht, damit wir dieses Ticket schlie\u00dfen k\u00f6nnen. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese L\u00f6sung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert.
\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.ticket_url }}.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 46, - "fields": { - "template_name": "updated_cc", - "subject": "(Aktualisiert)", - "heading": "Ticket aktualisiert", - "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrspr\u00fcngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }} aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugef\u00fcgt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 47, - "fields": { - "template_name": "updated_owner", - "subject": "(Aktualisiert)", - "heading": "Ticket Aktualisiert", - "plain_text": "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrspr\u00fcngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link k\u00f6nnen Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") f\u00fcr {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEr\u00f6ffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorit\u00e4t: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die urspr\u00fcngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugef\u00fcgt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 48, - "fields": { - "template_name": "updated_submitter", - "subject": "(Aktualisiert)", - "heading": "Ihr Ticket wurde aktualisiert", - "plain_text": "Hallo,\r\n\r\nSie haben k\u00fcrzlich das Ticket \"{{ ticket.title }}\" bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen eine Aktualisierung mitteilen.\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugef\u00fcgt:\r\n\r\n{{ comment }}\r\n\r\nWenn Sie uns weitere Informationen mitteilen m\u00f6chten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert. Oder Sie k\u00f6nnen das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hallo,
\r\n\r\nSie haben k\u00fcrzlich das Ticket {{ ticket.title }} bei uns er\u00f6ffnet. Hiermit m\u00f6chten wir Ihnen eine Aktualisierung mitteilen.
\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugef\u00fcgt:
\r\n\r\n{{ comment }}\r\n\r\n
Wenn Sie uns weitere Informationen mitteilen m\u00f6chten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unver\u00e4ndert. Oder Sie k\u00f6nnen das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}.
", - "locale": "de" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 49, - "fields": { - "template_name": "assigned_cc", - "subject": "(Assign\u00e9)", - "heading": "Ticket Assign\u00e9", - "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %} a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.\r\n\r\nIdentifiant\u00a0: {{ ticket.ticket }}\r\nFile d'attente\u00a0: {{ queue.title }}\r\nTitre\u00a0: {{ ticket.title }}\r\nOuvert le\u00a0: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par\u00a0: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9\u00a0: {{ ticket.get_priority_display }}\r\nStatut\u00a0: {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0\u00a0: {{ ticket.get_assigned_to }}\r\nAdresse\u00a0: {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait\u00a0:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a \u00e9t\u00e9 assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% else %} n'est plus assign\u00e9 \u00e0 personne{% endif %}.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 50, - "fields": { - "template_name": "assigned_owner", - "subject": "(Pour vous)", - "heading": "Le ticket vous est assign\u00e9", - "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}", - "html": "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a \u00e9t\u00e9 assign\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 51, - "fields": { - "template_name": "closed_cc", - "subject": "(Ferm\u00e9)", - "heading": "Ticket Ferm\u00e9", - "plain_text": "Bonjour,\r\n\r\nLe ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "
Bonjour,
\r\n\r\nLe ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assign\u00e9 \u00e0 {{ ticket.get_assigned_to }}{% endif %} a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 52, - "fields": { - "template_name": "closed_owner", - "subject": "(Ferm\u00e9 - \u00e0 vous)", - "heading": "Ticket Ferm\u00e9", - "plain_text": "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}", - "html": "
Bonjour,
\r\n\r\n\r\nLe ticket suivant qui vous est actuellement assign\u00e9 a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 53, - "fields": { - "template_name": "closed_submitter", - "subject": "(Ferm\u00e9)", - "heading": "Ticket Ferm\u00e9", - "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous confirme que ce ticket a \u00e9t\u00e9 ferm\u00e9.\r\n\r\nSi vous pensez que nous devons encore travailler sur ce probl\u00e8me, faites le nous savoir en r\u00e9pondant \u00e0 ce courriel en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\nLa r\u00e9solution a \u00e9t\u00e9 motiv\u00e9e ainsi\u00a0:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", - "html": "
Bonjour,
\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce courriel vous confirme que ce ticket a \u00e9t\u00e9 ferm\u00e9.
\r\n\r\n\"La r\u00e9solution a \u00e9t\u00e9 motiv\u00e9e ainsi :
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Vous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.
\r\n\r\nSi vous pensez que nous devons encore travailler sur ce probl\u00e8me, faites le nous savoir en r\u00e9pondant \u00e0 ce courriel en conservant le sujet tel-quel..
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 54, - "fields": { - "template_name": "escalated_cc", - "subject": "(Priorit\u00e9 augment\u00e9e)", - "heading": "Priorit\u00e9 du ticket augment\u00e9e", - "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique.
\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 55, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Priorit\u00e9 augment\u00e9e)", - "heading": "Votre ticket a vu sa priorit\u00e9 augment\u00e9e", - "plain_text": "Bonjour,\r\n\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous informe que ce ticket a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique, vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\n", - "html": "
Bonjour,
\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce courriel vous informe que ce ticket a vu sa priorit\u00e9 augment\u00e9 de mani\u00e8re automatique, vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.
\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 56, - "fields": { - "template_name": "escalated_owner", - "subject": "(Priorit\u00e9 augment\u00e9e - \u00e0 vous)", - "heading": "Priorit\u00e9 de votre ticket augment\u00e9e", - "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible.\r\n", - "html": "Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a vu sa priorit\u00e9 augment\u00e9 vu son d\u00e9lai de r\u00e9solution plus long que pr\u00e9vu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Merci de reprendre ce ticket afin d'essayer de le r\u00e9soudre le plus vite possible..
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 57, - "fields": { - "template_name": "newticket_cc", - "subject": "(Ouvert)", - "heading": "Nouveau ticket ouvert", - "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription\u00a0:\r\n{{ ticket.description }}\r\n\r\n", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir qu'un nouveau ticket a \u00e9t\u00e9 ouvert.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Description :
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 58, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Ouvert)", - "heading": "Votre ticket est d\u00e9sormais ouvert", - "plain_text": "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons re\u00e7u votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus \u00e0 faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera trait\u00e9 rapidement.\r\n\r\nSi vous voulez nous donner plus de d\u00e9tails ou si vous avez une question concernant ce ticket, merci d'inclure la r\u00e9f\u00e9rence '{{ ticket.ticket }}' dans le sujet du message. Le plus simple \u00e9tant d'utiliser la fonction 'r\u00e9pondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pi\u00e8ces jointes ainsi que voir les derni\u00e8res mies \u00e0 jour en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la r\u00e9soudre au plus vite. Vous recevrez des mise \u00e0 jour ou la r\u00e9ponse au ticket \u00e0 cette adresse mail.", - "html": "
Bonjour,
\r\n\r\nCe courriel permet de vous informer que nous avons re\u00e7u votre demande de support dont le sujet est {{ ticket.title }}.
\r\n\r\n\"Vous n'avez rien de plus \u00e0 faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera trait\u00e9 rapidement.
\r\n\r\nSi vous voulez nous donner plus de d\u00e9tails ou si vous avez une question concernant ce ticket, merci d'inclure la r\u00e9f\u00e9rence {{ ticket.ticket }} dans le sujet du message. Le plus simple \u00e9tant d'utiliser la fonction 'r\u00e9pondre' de votre logiciel de messagerie.
\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pi\u00e8ces jointes ainsi que voir les derni\u00e8res mies \u00e0 jour en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.
\r\n\r\nNous allons traiter votre demande afin, si possible, de la r\u00e9soudre au plus vite. Vous recevrez des mise \u00e0 jour ou la r\u00e9ponse au ticket \u00e0 cette adresse mail.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 59, - "fields": { - "template_name": "resolved_cc", - "subject": "(R\u00e9solu)", - "heading": "Ticket r\u00e9solu", - "plain_text": "Bonjour,\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", - "html": "Bonjour,
\r\n\r\nLe ticket suivant a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 60, - "fields": { - "template_name": "resolved_owner", - "subject": "(R\u00e9solu - \u00e0 vous)", - "heading": "Ticket r\u00e9solu", - "plain_text": "Bonjour,\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle \u00e9tait :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de r\u00e9solution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", - "html": "Bonjour,
\r\n\r\nUn ticket qui vous est assign\u00e9 a \u00e9t\u00e9 r\u00e9solu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de r\u00e9solution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a \u00e9t\u00e9 envoy\u00e9 au cr\u00e9ateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 61, - "fields": { - "template_name": "resolved_submitter", - "subject": "(R\u00e9solu)", - "heading": "Votre ticket a \u00e9t\u00e9 r\u00e9solu", - "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\" . Ce message vous informe d'une r\u00e9solution de la demande.\r\n\r\nLa solution suivante a \u00e9t\u00e9 donn\u00e9e au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, o\u00f9 si vous pensez que cette solution n'est pas adapt\u00e9e, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.\r\n\r\n", - "html": "Bonjour,
\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce message vous informe d'une r\u00e9solution de la demande.
\r\n\r\nLa solution suivante a \u00e9t\u00e9 donn\u00e9e au ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, o\u00f9 si vous pensez que cette solution n'est pas adapt\u00e9e, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant \u00e0 l'adresse {{ ticket.ticket_url }}.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 62, - "fields": { - "template_name": "updated_cc", - "subject": "(Mis \u00e0 jour)", - "heading": "Ticket mis \u00e0 jour", - "plain_text": "Bonjour,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9\u00a0:\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 63, - "fields": { - "template_name": "updated_owner", - "subject": "(Mis \u00e0 jour - \u00e0 vous)", - "heading": "Ticket mis \u00e0 jour", - "plain_text": "Hello,\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.\r\n\r\n", - "html": "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous pr\u00e9venir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assign\u00e9, a \u00e9t\u00e9 mis \u00e0 jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorit\u00e9 : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssign\u00e9 \u00e0 : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre \u00e0 jour (apr\u00e8s authentification)
Pour m\u00e9moire, la description originelle \u00e9tait :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a \u00e9t\u00e9 ajout\u00e9 :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} \u00e9t\u00e9 envoy\u00e9 par mail \u00e0 l'\u00e9metteur.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 64, - "fields": { - "template_name": "updated_submitter", - "subject": "(Mis \u00e0 jour)", - "heading": "Votre ticket a \u00e9t\u00e9 mis \u00e0 jour", - "plain_text": "Bonjour,\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise \u00e0 jour du ticket.\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 au ticket {{ ticket.ticket }}\u00a0:\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel. Vous pouvez \u00e9galement voir et mettre \u00e0 jour ce ticket en ligne \u00e0 l'adresse {{ ticket.ticket_url }}", - "html": "Bonjour,
\r\n\r\nVous avez r\u00e9cemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce message vous informe d'une mise \u00e0 jour du ticket.
\r\n\r\nLe commentaire suivant a \u00e9t\u00e9 ajout\u00e9 au ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
\"Si vous voulez nous fournir d'autres informations, merci de r\u00e9pondre \u00e0 ce mail en conservant le sujet tel-quel. Vous pouvez \u00e9galement voir et mettre \u00e0 jour ce ticket en ligne \u00e0 l'adresse {{ ticket.ticket_url }}.
", - "locale": "fr" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 65, - "fields": { - "template_name": "assigned_cc", - "subject": "(Assegnato)", - "heading": "Ticket Assegnato", - "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", - "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}\u00e8 stato assegnato a {{ ticket.assigned_to }}{% else %}non \u00e8 pi\u00f9 assegnato{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 66, - "fields": { - "template_name": "assigned_owner", - "subject": "(Assegnato a Te)", - "heading": "Ticket Assegnato a Te", - "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}", - "html": "
Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che ti \u00e8 stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 67, - "fields": { - "template_name": "closed_cc", - "subject": "(Closed)", - "heading": "Ticket Chiuso", - "plain_text": "Salve,\r\n\r\nIl ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita \u00e8:\r\n\r\n{{ resolution }}", - "html": "
Salve,
\r\n\r\nIl ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ resolution }}\r\n\r\n
Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 68, - "fields": { - "template_name": "closed_owner", - "subject": "(Chiuso)", - "heading": "Ticket Chiuso", - "plain_text": "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nIl seguente ticket, attualmente assegnato a te, \u00e8 stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 69, - "fields": { - "template_name": "closed_submitter", - "subject": "(Closed)", - "heading": "Ticket Chiuso", - "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti \u00e8 inviata come conferma della chiusura del ticket.\r\n\r\nSe ritieni che questo ticket richieda ulteriori attivit\u00e0, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nLa soluzione proposta \u00e8:\r\n\r\n{{ ticket.resolution }}", - "html": "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti \u00e8 inviata come conferma della chiusura del ticket.
\r\n\r\nLa soluzione proposta \u00e8:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Se vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}. Se ritieni che questo ticket richieda ulteriori attivit\u00e0, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 70, - "fields": { - "template_name": "escalated_cc", - "subject": "(Priorit\u00e0)", - "heading": "Priorit\u00e0 Aumentata", - "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", - "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che la priorit\u00e0 del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") \u00e8 stata aumentata automaticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 71, - "fields": { - "template_name": "escalated_owner", - "subject": "(Priorit\u00e0)", - "heading": "La Priorit\u00e0 di un Ticket Assegnato a Te \u00e8 Stata Aumentata", - "plain_text": "Salve,\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al pi\u00f9 presto.", - "html": "
Salve,
\r\n\r\nLa priorit\u00e0 di un ticket a te assegnato \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 del previsto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 72, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Priorit\u00e0)", - "heading": "La Priorit\u00e0 del Tuo Ticket \u00e8 Stata Aumentata", - "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti \u00e8 inviata per informarti che la priorit\u00e0 del ticket \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 a lungo del previsto.\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.", - "html": "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti \u00e8 inviata per informarti che la priorit\u00e0 del ticket \u00e8 stata automaticamente aumentata in quanto questo \u00e8 rimasto aperto pi\u00f9 a lungo del previsto.
\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.
\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 73, - "fields": { - "template_name": "newticket_cc", - "subject": "(Aperto)", - "heading": "Nuovo Ticket Aperto", - "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", - "html": "Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che \u00e8 stato aperto un nuovo ticket.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Descrizione:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 74, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Aperto)", - "heading": "Il Tuo Ticket \u00e8 Stato Aperto", - "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo \"{{ ticket.title }}\".\r\n\r\nNon \u00e8 necessario fare altro al momento. Il tuo ticket \u00e8 identificato dal codice {{ ticket.ticket }}, e verr\u00e0 esaminato al pi\u00f9 presto.\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id \"{{ ticket.ticket }}\" del ticket nell'oggetto. Il modo pi\u00f9 semplice per farlo \u00e8 premere il pulsante \"rispondi\" del tuo client di posta.\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.", - "html": "
Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo {{ ticket.title }}.
\r\n\r\nNon \u00e8 necessario fare altro al momento. Il tuo ticket \u00e8 identificato dal codice {{ ticket.ticket }} e verr\u00e0 esaminato al pi\u00f9 presto.
\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id {{ ticket.ticket}} del ticket nell'oggetto. Il modo pi\u00f9 semplice per farlo \u00e8 premere il pulsante \"rispondi\" del tuo client di posta.
\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 75, - "fields": { - "template_name": "resolved_cc", - "subject": "(Risolto)", - "heading": "Ticket Risolto", - "plain_text": "Salve,\r\n\r\nIl seguente ticket \u00e8 stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.", - "html": "Salve,
\r\n\r\nIl seguente ticket \u00e8 stato risolto:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione aggiunta era:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 76, - "fields": { - "template_name": "resolved_owner", - "subject": "(Risolto)", - "heading": "Ticket Risolto", - "plain_text": "Salve,\r\n\r\nun ticket a te assegnato \u00e8 stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket \u00e8:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita \u00e8:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.", - "html": "Salve,
\r\n\r\nUn ticket a te assegnato \u00e8 stato risolto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket \u00e8:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione fornita \u00e8:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione \u00e8 stata inviata al proprietario del ticket, che dovr\u00e0 verificarla prima che il ticket possa essere chiuso.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 77, - "fields": { - "template_name": "resolved_submitter", - "subject": "(Risolto)", - "heading": "Il Tuo Ticket \u00e8 Stato Risolto", - "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti \u00e8 stata inviata per informarti della risoluzione del ticket.\r\n\r\nLa seguente risoluzione \u00e8 stata indicata per il ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nPuoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}", - "html": "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti \u00e8 stata inviata per informarti della risoluzione del ticket.
\r\n\r\nLa seguente risoluzione \u00e8 stata indicata per il ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Puoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.
\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 78, - "fields": { - "template_name": "updated_cc", - "subject": "(Aggiornato)", - "heading": "Ticket Aggiornato", - "plain_text": "Salve,\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nQuesta email ti \u00e8 stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 79, - "fields": { - "template_name": "updated_owner", - "subject": "(Updated)", - "heading": "Ticket Aggiornato", - "plain_text": "Salve,\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorit\u00e0: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento \u00e8 stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", - "html": "Salve,
\r\n\r\nTi \u00e8 stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, \u00e8 stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorit\u00e0: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento \u00e8 stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} \u00e8 stata inviata al proprietario del ticket.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 80, - "fields": { - "template_name": "updated_submitter", - "subject": "(Aggiornato)", - "heading": "Il Tuo Ticket \u00e8 Stato Aggiornato", - "plain_text": "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti \u00e8 stata inviata per informarti di un aggiornamento alla tua richiesta.\r\n\r\nIl seguente commento \u00e8 stato aggiunto al ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nPer fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, \u00e8 possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}\r\n", - "html": "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti \u00e8 stata inviata per informarti di un aggiornamento alla tua richiesta.
\r\n\r\nIl seguente commento \u00e8 stato aggiunto al ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Per fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, \u00e8 possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}.
", - "locale": "it" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 81, - "fields": { - "template_name": "assigned_cc", - "subject": "(Asignado)", - "heading": "Ticket asignado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 82, - "fields": { - "template_name": "assigned_owner", - "subject": "(Asignado a ud)", - "heading": "Le asignaron un Ticket", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripci\u00f3n original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado a usted.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: USTED
\r\nVer online para actualizar el Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 83, - "fields": { - "template_name": "closed_cc", - "subject": "(Cerrado)", - "heading": "Ticket cerrado", - "plain_text": "Hola,\r\n\r\nEl Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "
Hola,
\r\n\r\nEl Ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluci\u00f3n dada fue:
\r\n\r\n{{ resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.staff_url }}.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 84, - "fields": { - "template_name": "closed_owner", - "subject": "(Cerrado)", - "heading": "Ticket cerrado", - "plain_text": "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n", - "html": "Hola,
\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluci\u00f3n dada fue:
\r\n\r\n{{ ticket.resolution }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 85, - "fields": { - "template_name": "closed_submitter", - "subject": "(cerrado)", - "heading": "Ticket cerrado", - "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para confirmar que el Ticket ha sido cerrado.\r\n\r\nSi cree que se requiere trabajo adicional, por favor d\u00e9janoslo saber respondiendo a este correo dejando el asunto intacto.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", - "html": "
Hola,
\r\n\r\nRecientemente usted envi\u00f3 el Ticket {{ ticket.title }}. Este e-mail es para confirmar que el Ticket ha sido cerrado.
\r\n\r\nLa soluci\u00f3n dada es:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.ticket_url }}. Si cree que se requiere trabajo adicional, por favor d\u00e9janoslo saber respondiendo a este correo dejando el asunto intacto.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 86, - "fields": { - "template_name": "escalated_cc", - "subject": "(Escalado)", - "heading": "Ticket escalado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado autom\u00e1ticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado autom\u00e1ticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 87, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Escalado)", - "heading": "Su Ticket ha sido escalado", - "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nSe revisar\u00e1 su Ticket para darle una soluci\u00f3n tan pronto como sea posible.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\n", - "html": "
Hola,
\r\n\r\nRecientemente usted envi\u00f3 el Ticket {{ ticket.title }}. Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\nSe revisar\u00e1 su Ticket para darle una soluci\u00f3n tan pronto como sea posible.
\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 88, - "fields": { - "template_name": "escalated_owner", - "subject": "(Escalado)", - "heading": "El Ticket asignado a usted ha sido escalado", - "plain_text": "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una soluci\u00f3n tan pronto como sea posible.\r\n\r\n", - "html": "Hola,
\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 89, - "fields": { - "template_name": "newticket_cc", - "subject": "(Creado)", - "heading": "Nuevo Ticket creado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n:\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Hola,
\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nVer online para actualizar este Ticket (login requerido)
Descripci\u00f3n:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 90, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Creado)", - "heading": "Su Ticket ha sido creado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que recibimos su consulta \"{{ ticket.title }}\". \r\n\r\nUsted no debe realizar nada en este momento. Su Ticket est\u00e1 identificado con el n\u00famero {{ ticket.ticket }} y ser\u00e1 respondido prontamente.\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID '{{ ticket.ticket }}' en el asunto. La manera mas f\u00e1cil de hacerlo es presionando el bot\u00f3n de \"respuesta\" a este mensaje.\r\n\r\nPara ver este Ticket online y proveer informaci\u00f3n adicional, a\u00f1adir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibir\u00e1 actualizaciones y la soluci\u00f3n a su consulta a trav\u00e9s de este e-mail.\r\n", - "html": "
Hola,
\r\n\r\nEste e-mail es para informar que recibimos su consulta {{ ticket.title }}.
\r\n\r\nUsted no debe realizar nada en este momento. Su Ticket est\u00e1 identificado con el n\u00famero {{ ticket.ticket }} y ser\u00e1 respondido prontamente.
\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID {{ ticket.ticket }} en el asunto. La manera mas f\u00e1cil de hacerlo es presionando el bot\u00f3n de \"respuesta\" a este mensaje.
\r\n\r\nPara ver este Ticket online y proveer informaci\u00f3n adicional, a\u00f1adir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.
\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibir\u00e1 actualizaciones y la soluci\u00f3n a su consulta a trav\u00e9s de este e-mail.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 91, - "fields": { - "template_name": "resolved_cc", - "subject": "(Resuelto)", - "heading": "Ticket resuelto", - "plain_text": "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.\r\n\r\n", - "html": "Hola,
\r\n\r\nEl siguiente Ticket ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluci\u00f3n dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 92, - "fields": { - "template_name": "resolved_owner", - "subject": "(Resuelto)", - "heading": "Ticket resuelto", - "plain_text": "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripci\u00f3n original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluci\u00f3n dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta soluci\u00f3n ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.\r\n\r\n", - "html": "Hola,
\r\n\r\nUn ticket asignado a usted ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluci\u00f3n dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizar\u00e1 la verificaci\u00f3n antes de que pueda cerrar el Ticket.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 93, - "fields": { - "template_name": "resolved_submitter", - "subject": "(Resuelto)", - "heading": "Su Ticket ha sido resuelto", - "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este e-mail es para informar que su Ticket ha sido resuelto.\r\n\r\nLa siguiente soluci\u00f3n fue dada a su Ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u00bfPuede confirmar que esta soluci\u00f3n cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta soluci\u00f3n no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hola,
\r\n\r\nRecientemente usted envi\u00f3 el Ticket {{ ticket.title }}. Este e-mail es para informar que su Ticket ha sido resuelto.
\r\n\r\nLa siguiente soluci\u00f3n fue dada a su Ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
\u00bfPuede confirmar que esta soluci\u00f3n cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta soluci\u00f3n no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.
\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 94, - "fields": { - "template_name": "updated_cc", - "subject": "(Actualizado)", - "heading": "Ticket actualizado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agreg\u00f3 el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n", - "html": "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agreg\u00f3 el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 95, - "fields": { - "template_name": "updated_owner", - "subject": "(Actualizado)", - "heading": "Ticket actualizado", - "plain_text": "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nT\u00edtulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripci\u00f3n original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agreg\u00f3 el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n", - "html": "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nT\u00edtulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripci\u00f3n original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agreg\u00f3 el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta informaci\u00f3n {% if private %}no {% endif %} fue enviada al remitente.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 96, - "fields": { - "template_name": "updated_submitter", - "subject": "(Actualizado)", - "heading": "Su Ticket ha sido actualizado", - "plain_text": "Hola,\r\n\r\nRecientemente usted envi\u00f3 el Ticket \"{{ ticket.title }}\". Este correo es para informar que su Ticket ha sido actualizado.\r\n\r\nSe agreg\u00f3 el siguiente comentario al Ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nSi necesita agregar informaci\u00f3n adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la informaci\u00f3n de este Ticket visitando {{ ticket.ticket_url }}\r\n\r\n", - "html": "Hola,
\r\n\r\nRecientemente usted envi\u00f3 el Ticket {{ ticket.title }}. Este correo es para informar que su Ticket ha sido actualizado.
\r\n\r\nSe agreg\u00f3 el siguiente comentario al Ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Si necesita agregar informaci\u00f3n adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la informaci\u00f3n de este Ticket visitando {{ ticket.ticket_url }}.
", - "locale": "es" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 97, - "fields": { - "template_name": "assigned_cc", - "subject": "(\u5df2\u5206\u914d)", - "heading": "\u5de5\u5355\u5df2\u5206\u914d", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }}\u63d0\u4ea4\u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf {% if ticket.assigned_to %}\u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% else %}\u672a\u5206\u914d{% endif %}.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }}\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }}\u7684\u5de5\u5355 {{ ticket.ticket }} ({{ ticket.title }}) {% if ticket.assigned_to %}\u5df2\u7ecf\u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% else %}\u8fd8\u672a\u5206\u914d{% endif %}.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 98, - "fields": { - "template_name": "assigned_owner", - "subject": "(\u5df2\u5206\u914d\u7ed9\u60a8)", - "heading": "\u5de5\u5355\u5df2\u5206\u914d\u7ed9\u60a8", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }} \u5df2\u7ecf \u5206\u914d\u7ed9 you.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: YOU\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }}\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "
\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355 {{ ticket.ticket }} ({{ ticket.title }}) \u5df2\u7ecf\u5206\u914d\u7ed9 you.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: YOU
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 99, - "fields": { - "template_name": "closed_cc", - "subject": "(\u5df2\u5173\u95ed)", - "heading": "\u5de5\u5355\u5df2\u5173\u95ed", - "plain_text": "\u60a8\u597d,\r\n\r\n\u5de5\u5355 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, \u5206\u914d\u7ed9 {{ ticket.assigned_to }}{% endif %} \u5df2\u7ecf \u5173\u95ed\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ resolution }}\r\n\r\n", - "html": "
\u60a8\u597d,
\r\n\r\n\u5de5\u5355 {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, \u5206\u914d\u7ed9 {{ ticket.get_assigned_to }}{% endif %} \u5df2\u7ecf \u5173\u95ed
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:
\r\n\r\n{{ resolution }}\r\n\r\n
\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 100, - "fields": { - "template_name": "closed_owner", - "subject": "(\u5df2\u5173\u95ed)", - "heading": "\u5de5\u5355\u5df2\u5173\u95ed", - "plain_text": "\u60a8\u597d,\r\n\r\n\u4ee5\u4e0b\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355, \u5df2\u7ecf\u5173\u95ed\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}.\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u4ee5\u4e0b\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355, \u5df2\u7ecf\u5173\u95ed
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:
\r\n\r\n{{ ticket.resolution }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 101, - "fields": { - "template_name": "closed_submitter", - "subject": "(\u5df2\u5173\u95ed)", - "heading": "\u5de5\u5355\u5df2\u5173\u95ed", - "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u786e\u8ba4\u5de5\u5355\u5df2\u7ecf \u5173\u95ed\r\n\r\nI\u5982\u679c\u60a8\u8ba4\u4e3a\u8fd8\u9700\u8981\u540e\u7eed\u5de5\u4f5c\uff0c \u8bf7\u7528\u539f\u6807\u9898\u56de\u590d\u6b64\u90ae\u4ef6.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", - "html": "
\u60a8\u597d,
\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a{{ ticket.title }}\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u786e\u8ba4\u5de5\u5355\u5df2\u7ecf \u5173\u95ed
\r\n\r\n\u5df2\u63d0\u4f9b\u7684\u65b9\u6848\u4e3a:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}. \u5982\u679c\u60a8\u8ba4\u4e3a\u8fd8\u9700\u8981\u540e\u7eed\u5de5\u4f5c\uff0c \u8bf7\u7528\u539f\u6807\u9898\u56de\u590d\u6b64\u90ae\u4ef6.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 102, - "fields": { - "template_name": "escalated_cc", - "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)", - "heading": "\u5de5\u5355 \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5de5\u5355 {{ ticket.ticket }} ('{{ ticket.title }}') \u5df2\u7ecf \u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 103, - "fields": { - "template_name": "escalated_owner", - "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)", - "heading": "\u5de5\u5355 \u5df2\u5206\u914d\u7ed9 \u60a8 \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7", - "plain_text": "\u60a8\u597d,\r\n\r\nA \u5206\u914d\u7ed9\u60a8\u7684\u5f53\u524d\u5de5\u5355\u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7\uff0c \u56e0\u4e3a\u6253\u5f00\u65f6\u95f4\u5df2\u7ecf\u8d85\u8fc7\u9884\u671f.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u8bf7\u67e5\u770b\u6b64\u5de5\u5355\u5e76\u5c3d\u5feb\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.\r\n\r\n", - "html": "
\u60a8\u597d,
\r\n\r\nA \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u81ea\u52a8\u63d0\u5347\u4f18\u5148\u7ea7 as it \u5df2\u7ecf \u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 104, - "fields": { - "template_name": "escalated_submitter", - "subject": "(\u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7)", - "heading": "\u60a8\u7684 \u5de5\u5355 \u5df2\u7ecf \u5df2\u7ecf\u63d0\u5347\u4f18\u5148\u7ea7", - "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u4e3a\u6211\u4eec\u8bb0\u5f55\u4e86\u4e00\u4e2a\u6807\u9898\u4e3a \"{{ ticket.title }}\" \u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u662f\u60f3\u63d0\u9192\u60a8\u5de5\u5355\u81ea\u52a8\u5347\u7ea7\uff0c \u56e0\u4e3a\u5df2\u7ecf\u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.\r\n\r\n\u6211\u4eec\u5c06\u5c3d\u5feb\u67e5\u770b\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n", - "html": "
\u60a8\u597d,
\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a{{ ticket.title }}\u7684\u5de5\u5355. \u672c\u90ae\u4ef6\u662f\u60f3\u63d0\u9192\u60a8\u5de5\u5355\u81ea\u52a8\u5347\u7ea7\uff0c \u56e0\u4e3a\u5df2\u7ecf \u6253\u5f00\u65f6\u95f4\u8d85\u8fc7\u9884\u671f.
\r\n\r\n\u6211\u4eec\u5c06\u5c3d\u5feb\u67e5\u770b\u5e76\u63d0\u4f9b\u89e3\u51b3\u65b9\u6848.
\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 105, - "fields": { - "template_name": "newticket_cc", - "subject": "(\u5df2\u6253\u5f00)", - "heading": "\u65b0\u5de5\u5355\u5df2\u6253\u5f00", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u65b0\u5de5\u5355\u5df2\u7ecf \u6253\u5f00.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u65b0\u5de5\u5355\u5df2\u7ecf\u6253\u5f00.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 106, - "fields": { - "template_name": "newticket_submitter", - "subject": "(\u5df2\u6253\u5f00)", - "heading": "\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u6253\u5f00", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u6211\u4eec\u5df2\u7ecf\u6536\u5230\u60a8\u4e3b\u9898\u4e3a \"{{ ticket.title }}\" \u7684\u67e5\u8be2. \r\n\r\n\u60a8\u5f53\u524d\u4ec0\u4e48\u90fd\u4e0d\u7528\u505a. \u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u5206\u914d\u7f16\u53f7 {{ ticket.ticket }} \u4e14\u5c06\u5f88\u5feb\u6536\u5230\u56de\u590d.\r\n\r\n\u5982\u679c\u60a8\u60f3\u544a\u8bc9\u6211\u4eec\u66f4\u591a\u8be6\u60c5, \u6216\u8005\u8981\u67e5\u8be2\u6b64\u5de5\u5355, \u8bf7\u5728\u4e3b\u9898\u5e26\u4e0a\u5de5\u5355id '{{ ticket.ticket }}' . \u6700\u7b80\u5355\u65b9\u5f0f\u5c31\u662f\u6309\u4e0b\u6b64\u6d88\u606f \"\u56de\u590d\" .\r\n\r\n\u5982\u679c\u60a8\u5e0c\u671b\u5728\u7ebf\u67e5\u770b\u5e76\u63d0\u4f9b\u6b64\u5de5\u5355\u7684\u66f4\u591a\u4fe1\u606f, \u9644\u52a0\u6587\u4ef6\u6216\u8005\u67e5\u770b\u6700\u8fd1\u66f4\u65b0, \u60a8\u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.\r\n\r\n\u6211\u4eec\u5c06\u8c03\u67e5\u60a8\u7684\u95ee\u9898\u5e76\u5c3d\u5feb\u89e3\u51b3. \u60a8\u5c06\u901a\u8fc7\u6b64\u90ae\u7bb1\u6536\u5230\u540e\u7eed\u66f4\u65b0\u548c\u89e3\u51b3\u65b9\u6848.\r\n", - "html": "
\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a\uff1a \u6211\u4eec\u5df2\u6536\u5230\u60a8\u4e3b\u9898\u4e3a {{ ticket.title }}.
\r\n\r\n\u60a8\u5f53\u524d\u4ec0\u4e48\u90fd\u4e0d\u7528\u505a. \u60a8\u7684\u5de5\u5355 \u5df2\u7ecf \u5206\u914d\u7f16\u53f7 {{ ticket.ticket }} \u4e14\u5c06\u5f88\u5feb\u6536\u5230\u56de\u590d.
\r\n\r\n\u5982\u679c\u60a8\u60f3\u544a\u8bc9\u6211\u4eec\u66f4\u591a\u8be6\u60c5, \u6216\u8005\u8981\u67e5\u8be2\u6b64\u5de5\u5355, \u8bf7\u5728\u4e3b\u9898\u5e26\u4e0a\u5de5\u5355id {{ ticket.ticket }} . \u6700\u7b80\u5355\u5c31\u662f\u76f4\u63a5\u70b9\u8fd9\u4e2a\u6d88\u606f\u7684 \"\u56de\u590d\" \u6309\u94ae.
\r\n\r\n\u5982\u679c\u60a8\u5e0c\u671b\u5728\u7ebf\u67e5\u770b\u5e76\u63d0\u4f9b\u6b64\u5de5\u5355\u7684\u66f4\u591a\u4fe1\u606f, \u9644\u52a0\u6587\u4ef6\u6216\u8005\u67e5\u770b\u6700\u8fd1\u66f4\u65b0, \u60a8\u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.
\r\n\r\n\u6211\u4eec\u5c06\u8c03\u67e5\u60a8\u7684\u95ee\u9898\u5e76\u5c3d\u5feb\u89e3\u51b3. \u60a8\u5c06\u901a\u8fc7\u6b64\u90ae\u7bb1\u6536\u5230\u540e\u7eed\u66f4\u65b0\u548c\u89e3\u51b3\u65b9\u6848.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 107, - "fields": { - "template_name": "resolved_cc", - "subject": "(\u89e3\u51b3)", - "heading": "\u5de5\u5355 \u89e3\u51b3", - "plain_text": "\u60a8\u597d,\r\n\r\n\u4ee5\u4e0b\u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3:\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u4ee5\u4e0b\u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u589e\u52a0\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 108, - "fields": { - "template_name": "resolved_owner", - "subject": "(\u89e3\u51b3)", - "heading": "\u5de5\u5355 \u89e3\u51b3", - "plain_text": "\u60a8\u597d,\r\n\r\nA \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf \u89e3\u51b3.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0\u4e3a:\r\n\r\n{{ ticket.description }}\r\n\r\n\u63d0\u4f9b\u7684\u65b9\u6848\u4e3a:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\nA \u5f53\u524d\u5206\u914d\u7ed9\u60a8\u7684\u5de5\u5355\u5df2\u7ecf \u89e3\u51b3.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u589e\u52a0\u7684\u89e3\u51b3\u65b9\u6848\u4e3a:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
\u6b64\u65b9\u6848\u5df2\u7ecf \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005, \u5728\u60a8\u5173\u95ed\u4e4b\u524d\u9700\u8981\u4ed6\u5148\u786e\u8ba4.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 109, - "fields": { - "template_name": "resolved_submitter", - "subject": "(\u89e3\u51b3)", - "heading": "\u60a8\u7684 \u5de5\u5355 \u5df2\u7ecf \u89e3\u51b3", - "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u8981\u544a\u77e5\u60a8\u89e3\u51b3\u65b9\u6848.\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u89e3\u51b3\u65b9\u6848 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n\u8bf7\u60a8\u786e\u8ba4\u4e0b\u6b64\u89e3\u51b3\u65b9\u6848\u662f\u5426\u89e3\u51b3\u4e86\u60a8\u7684\u95ee\u9898\uff0c \u8fd9\u6837\u6211\u4eec\u53ef\u4ee5\u5173\u95ed\u6b64\u5de5\u5355? \u5982\u679c\u6709\u66f4\u591a\u95ee\u9898\u6216\u8005\u8ba4\u4e3a\u65b9\u6848\u4e0d\u591f\u5145\u5206\uff0c, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a{{ ticket.title }}\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u8981\u544a\u77e5\u60a8\u89e3\u51b3\u65b9\u6848.
\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u89e3\u51b3\u65b9\u6848 {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
\u8bf7\u60a8\u786e\u8ba4\u4e0b\u6b64\u89e3\u51b3\u65b9\u6848\u662f\u5426\u89e3\u51b3\u4e86\u60a8\u7684\u95ee\u9898\uff0c \u8fd9\u6837\u6211\u4eec\u53ef\u4ee5\u5173\u95ed\u6b64\u5de5\u5355? \u5982\u679c\u6709\u66f4\u591a\u95ee\u9898\u6216\u8005\u8ba4\u4e3a\u65b9\u6848\u4e0d\u591f\u5145\u5206\uff0c, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6.
\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.ticket_url }}.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 110, - "fields": { - "template_name": "updated_cc", - "subject": "(\u5df2\u66f4\u65b0)", - "heading": "\u5de5\u5355\u5df2\u66f4\u65b0", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }} \u5df2\u7ecf\u66f4\u65b0.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0:\r\n\r\n{{ ticket.description }}\r\n\r\n\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:\r\n\r\n{{ comment }}\r\n\r\n\u672c\u4fe1\u606f {% if private %}\u8fd8\u6ca1\u6709{% else %} \u5df2\u7ecf {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}.\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a, {{ ticket.submitter_email }} \u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") \u5df2\u7ecf\u66f4\u65b0.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:
\r\n\r\n{{ comment }}\r\n\r\n
\u672c\u4fe1\u606f {% if private %} \u8fd8\u6ca1\u6709 {% else %} \u5df2\u7ecf {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 111, - "fields": { - "template_name": "updated_owner", - "subject": "(\u5df2\u66f4\u65b0)", - "heading": "\u5de5\u5355\u5df2\u66f4\u65b0", - "plain_text": "\u60a8\u597d,\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u63d0\u4ea4\u8005\u5206\u914d\u7ed9{{ ticket.submitter_email }} \u60a8\u7684\u5de5\u5355 {{ ticket.ticket }} (\"{{ ticket.title }}\") , \u5df2\u7ecf\u66f4\u65b0.\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}\r\n\u5f85\u529e: {{ queue.title }}\r\n\u6807\u9898: {{ ticket.title }}\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n\u4f18\u5148\u7ea7:{{ ticket.get_priority_display }}\r\n\u72b6\u6001: {{ ticket.get_status }}\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}\r\n\u5728\u7ebf\u67e5\u770b: {{ ticket.staff_url }} (\u9700\u8981\u767b\u5f55)\r\n\r\n\u539f\u59cb\u63cf\u8ff0:\r\n\r\n{{ ticket.description }}\r\n\r\n\u6dfb\u52a0\u4e86\u4e00\u4e0b\u8bc4\u8bba:\r\n\r\n{{ comment }}\r\n\r\n\u672c\u4fe1\u606f {% if private %}\u8fd8\u6ca1\u6709 {% endif %} \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.\r\n\r\n\u5982\u679c\u60a8\u60f3\u5728\u7ebf\u67e5\u770b\uff0c \u53ef\u4ee5\u8bbf\u95ee {{ ticket.staff_url }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u6e29\u99a8\u63d0\u793a, \u5206\u914d\u7ed9\u60a8,\u63d0\u4ea4\u8005{{ ticket.submitter_email }}\u7684\u5de5\u5355{{ ticket.ticket }}, \u5df2\u7ecf\u66f4\u65b0.
\r\n\r\n\r\n\u5de5\u5355 ID: {{ ticket.ticket }}
\r\n\u5f85\u529e: {{ queue.title }}
\r\n\u6807\u9898: {{ ticket.title }}
\r\n\u5df2\u6253\u5f00: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n\u63d0\u4ea4\u4eba: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n\u4f18\u5148\u7ea7: {{ ticket.get_priority_display }}
\r\n\u72b6\u6001: {{ ticket.get_status }}
\r\n\u5df2\u5206\u914d\u7ed9: {{ ticket.get_assigned_to }}
\r\n\u5728\u7ebf\u67e5\u770b \u66f4\u65b0\u6b64\u5de5\u5355 (\u9700\u8981\u767b\u5f55)
\u539f\u5de5\u5355\u63cf\u8ff0\u53c2\u8003\uff1a:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
\u5df2\u6dfb\u52a0\u4ee5\u4e0b\u8bc4\u8bba:
\r\n\r\n{{ comment }}\r\n\r\n
\u672c\u4fe1\u606f {% if private %} \u8fd8\u672a {% else %} \u5df2\u7ecf {% endif %} been \u90ae\u4ef6\u53d1\u9001\u7ed9\u63d0\u4ea4\u8005.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 112, - "fields": { - "template_name": "updated_submitter", - "subject": "(\u5df2\u66f4\u65b0)", - "heading": "\u60a8\u7684\u5de5\u5355\u5df2\u7ecf\u66f4\u65b0", - "plain_text": "\u60a8\u597d,\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a\"{{ ticket.title }}\"\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u544a\u77e5\u60a8\u5de5\u5355\u7684\u66f4\u65b0.\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u8bc4\u8bba {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n\u5982\u679c\u4f60\u9700\u8981\u63d0\u4f9b\u66f4\u591a\u4fe1\u606f, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6. \u6216\u8005\u60a8\u53ef\u4ee5\u5728\u7ebf\u67e5\u770b\u548c\u66f4\u65b0\u6b64\u5de5\u5355 {{ ticket.ticket_url }}\r\n\r\n", - "html": "\u60a8\u597d,
\r\n\r\n\u60a8\u6700\u8fd1\u8bb0\u5f55\u4e86\u4e3b\u9898\u4e3a{{ ticket.title }}\u7684\u5de5\u5355. \u6b64\u90ae\u4ef6\u662f\u544a\u77e5\u60a8\u5de5\u5355\u7684\u66f4\u65b0.
\r\n\r\n\u5de5\u5355\u6dfb\u52a0\u4e86\u4ee5\u4e0b\u8bc4\u8bba {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
\u5982\u679c\u4f60\u9700\u8981\u63d0\u4f9b\u66f4\u591a\u4fe1\u606f, \u8bf7\u7ee7\u7eed\u4f7f\u7528\u90ae\u4ef6\u7684\u4e3b\u9898\u56de\u590d\u6b64\u90ae\u4ef6. \u6216\u8005\u60a8\u53ef\u4ee5\u5728\u7ebf\u67e5\u770b\u548c\u66f4\u65b0\u6b64\u5de5\u5355 {{ ticket.ticket_url }}.
", - "locale": "zh" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 113, - "fields": { - "template_name": "newticket_cc", - "subject": "(Otwarte)", - "heading": "Zarejestrowane nowe zg\u0142oszenie", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nInformacja o nowo zarejestrowanym zg\u0142oszeniu.\r\n\r\nIdentyfikator zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zg\u0142oszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nInformacja o nowo zarejestrowanym zg\u0142oszeniu.
\r\n\r\n\r\nIdentyfikator: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 114, - "fields": { - "template_name": "newticket_submitter", - "subject": "(Otwarte)", - "heading": "Twoje zg\u0142oszenie zosta\u0142o zarejestowane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce otrzymali\u015bmy Twoje zapytanie do dzia\u0142u pomocy technicznej o temacie \"{{ ticket.title }}\". \r\n\r\nNa tym etapie nie musisz robi\u0107 nic wi\u0119cej. Twoje zg\u0142oszenie otrzyma\u0142o numer {{ ticket.ticket }} i wkr\u00f3tce otrzymasz odpowied\u017a.\r\n\r\nJe\u015bli chcesz przes\u0142a\u0107 nam dalsze szczeg\u00f3\u0142y lub masz pytania dotycz\u0105ce tego zg\u0142oszenia, podaj w temacie identyfikator zg\u0142oszenia '{{ ticket.ticket }}'. Najprostrzym sposobem na zrobienie tego jest \"odpowied\u017a\" na t\u0119 wiadomo\u015b\u0107 e-mail.\r\n\r\nJe\u015bli chcesz wy\u015bwietli\u0107 to zg\u0142oszenie online, aby poda\u0107 dalsze informacje, za\u0142\u0105czy\u0107 pliki lub wy\u015bwietli\u0107 najnowsze aktualizacje, mo\u017cesz odwiedzi\u0107 stron\u0119 {{ ticket.ticket_url }}.\r\n\r\nZbadamy Twoje zapytanie i spr\u00f3bujemy je jak najszybciej rozwi\u0105za\u0107. Otrzymasz dalsze aktualizacje i rozwi\u0105zanie za po\u015brednictwem tego adresu e-mail.\r\n\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce otrzymali\u015bmy Twoje zapytanie do dzia\u0142u pomocy technicznej o temacie {{ ticket.title }}.
\r\n\r\nNa tym etapie nie musisz robi\u0107 nic wi\u0119cej. Twoje zg\u0142oszenie otrzyma\u0142o numer {{ ticket.ticket }} i wkr\u00f3tce otrzymasz odpowied\u017a.
\r\n\r\ne\u015bli chcesz przes\u0142a\u0107 nam dalsze szczeg\u00f3\u0142y lub masz pytania dotycz\u0105ce tego zg\u0142oszenia, podaj w temacie identyfikator zg\u0142oszenia {{ ticket.ticket }}. Najprostrzym sposobem na zrobienie tego jest \"odpowied\u017a\" na t\u0119 wiadomo\u015b\u0107 e-mail.
\r\n\r\nJe\u015bli chcesz wy\u015bwietli\u0107 to zg\u0142oszenie online, aby poda\u0107 dalsze informacje, za\u0142\u0105czy\u0107 pliki lub wy\u015bwietli\u0107 najnowsze aktualizacje, mo\u017cesz odwiedzi\u0107 stron\u0119 {{ ticket.ticket_url }}.
\r\n\r\nZbadamy Twoje zapytanie i spr\u00f3bujemy je jak najszybciej rozwi\u0105za\u0107. Otrzymasz dalsze aktualizacje i rozwi\u0105zanie za po\u015brednictwem tego adresu e-mail.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 115, - "fields": { - "template_name": "assigned_cc", - "subject": "(Przypisane)", - "heading": "Zg\u0142oszenie przypisane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zosta\u0142o {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} ({{ ticket.title }}) na {{ ticket.submitter_email }} zosta\u0142o{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 116, - "fields": { - "template_name": "assigned_owner", - "subject": "(Przypisane Do Ciebie)", - "heading": "Zg\u0142oszenie przypisane do Ciebie", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o Ci przypisane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} zosta\u0142o Ciprzypisane.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 117, - "fields": { - "template_name": "updated_cc", - "subject": "(Zaktualizowane)", - "heading": "Zg\u0142oszenie zaktualizowane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o zaktualizowane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 to zg\u0142oszenie online, mo\u017cesz dokona\u0107 tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zosta\u0142o zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 118, - "fields": { - "template_name": "updated_owner", - "subject": "(Zaktualizowane)", - "heading": "Zg\u0142oszenie zaktualizowane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, kt\u00f3re zosta\u0142o Ci przydzielone, zosta\u0142o zaktualizowane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 to zg\u0142oszenie online, mo\u017cesz dokona\u0107 tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce zg\u0142oszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, kt\u00f3re zosta\u0142o Ci przydzielone, zosta\u0142o zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja zosta\u0142a {% if private %}nie zosta\u0142a {% endif %} wys\u0142ana do zg\u0142aszaj\u0105cego.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 119, - "fields": { - "template_name": "updated_submitter", - "subject": "(Zaktualizowane)", - "heading": "Twoje zg\u0142oszenie zosta\u0142o zaktualizowane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 o aktualizacji tego zg\u0142oszenia.\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany do zg\u0142oszenia {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nJe\u015bli chcesz przekaza\u0107 nam dodatkowe informacje, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 tej wiadomo\u015bci w nienaruszonym stanie.\r\nOpcjonalnie, mo\u017cesz r\u00f3wnie\u017c wy\u015bwietli\u0107 i zaktualizowa\u0107 to zg\u0142oszenie online, odwiedzaj\u0105c stron\u0119 {{ ticket.ticket_url }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie {{ ticket.title }}. Ninejszy e-mail jest informacj\u0105 o aktualizacji tego zg\u0142oszenia.
\r\n\r\nNast\u0119puj\u0105cy komentarz zosta\u0142 dodany do zg\u0142oszenia {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Je\u015bli chcesz przekaza\u0107 nam dodatkowe informacje, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 tej wiadomo\u015bci w nienaruszonym stanie. Opcjonalnie, mo\u017cesz r\u00f3wnie\u017c wy\u015bwietli\u0107 i zaktualizowa\u0107 to zg\u0142oszenie online, odwiedzaj\u0105c stron\u0119 {{ ticket.ticket_url }}.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 120, - "fields": { - "template_name": "resolved_cc", - "subject": "(Rozwi\u0105zane)", - "heading": "Zg\u0142oszenie rozwi\u0105zane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTw\u00f3j problem zosta\u0142 rozwi\u0105zany:\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nTw\u00f3j problem zosta\u0142 rozwi\u0105zany.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwi\u0105zanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 121, - "fields": { - "template_name": "resolved_owner", - "subject": "(Rozwi\u0105zane)", - "heading": "Zg\u0142oszenie rozwi\u0105zane", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o rozwi\u0105zane.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o rozwi\u0105zane.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwi\u0105zanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwi\u0105zanie problemu zosta\u0142o przes\u0142ane do osoby zg\u0142aszaj\u0105cej problem, kt\u00f3ra zweryfikuje zaproponowane rozwi\u0105zanie, zanim b\u0119dzie mo\u017cna zamkn\u0105\u0107 zg\u0142oszenie.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 122, - "fields": { - "template_name": "resolved_submitter", - "subject": "(Rozwi\u0105zane)", - "heading": "Twoje zg\u0142oszenie zosta\u0142o rozwi\u0105zane", - "plain_text": "Dzie\u0144 dobry, \r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c uda\u0142o nam si\u0119 rozwi\u0105za\u0107 tw\u00f3j problem.\r\n\r\nNast\u0119puj\u0105ce rozwi\u0105zanie zosta\u0142o zaproponowane dla zg\u0142oszenia {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCzy mo\u017cesz potwierdzi\u0107, \u017ce to rozwi\u0105zane spe\u0142nia twoje potrzeby, aby\u015bmy mogli zamkn\u0105\u0107 to zg\u0142oszenie ? Je\u015bli masz dalsze pytania lub uwa\u017casz, \u017ce to rozwi\u0105zane jest satysfakcjonuj\u0105ce, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 e-maila w nienaruszonym stanie.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}", - "html": "Dzie\u0144 dobry,
\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie {{ ticket.title }} Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c uda\u0142o nam si\u0119 rozwi\u0105za\u0107 tw\u00f3j problem.
\r\n\r\nNast\u0119puj\u0105ce rozwi\u0105zanie zosta\u0142o zaproponowane dla zg\u0142oszenia {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Czy mo\u017cesz potwierdzi\u0107, \u017ce to rozwi\u0105zane spe\u0142nia twoje potrzeby, aby\u015bmy mogli zamkn\u0105\u0107 to zg\u0142oszenie ? Je\u015bli masz dalsze pytania lub uwa\u017casz, \u017ce to rozwi\u0105zane jest satysfakcjonuj\u0105ce, odpowiedz na tego e-maila zachowuj\u0105c tytu\u0142 e-maila w nienaruszonym stanie.
\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 123, - "fields": { - "template_name": "closed_cc", - "subject": "(Zamkni\u0119te)", - "heading": "Zg\u0142oszenie zamkni\u0119te", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nzg\u0142oszenie {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zosta\u0142o zamkni\u0119te.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nZg\u0142oszenie {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zosta\u0142o zamkni\u0119te.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwi\u0105zanie problemu:
\r\n\r\n{{ resolution }}\r\n\r\n
Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 124, - "fields": { - "template_name": "closed_owner", - "subject": "(Zamkni\u0119te)", - "heading": "Zg\u0142oszenie zamkni\u0119te", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o zamkni\u0119te.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJe\u015bli chcesz zobaczy\u0107 zg\u0142oszenie online, odwied\u017a stron\u0119 {{ ticket.staff_url }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nZg\u0142oszenie przypisane do Ciebie zosta\u0142o zamkni\u0119te.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwi\u0105zanie problemu:
\r\n\r\n{{ ticket.resolution }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 125, - "fields": { - "template_name": "closed_submitter", - "subject": "(Zamkni\u0119te)", - "heading": "Zg\u0142oszenie zamkni\u0119te", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c zg\u0142oszenie zosta\u0142o zamkni\u0119te.\r\n\r\nJe\u015bli uwa\u017casz, \u017ce dla tego zg\u0142oszenia w dalszym ci\u0105gu wymagana jest dalsza praca, daj nam zna\u0107. Po prostu odpowiedz na ten e-mail zachowuj\u0105c tytu\u0142 wiadomo\u015bci w nienaruszonym stanie.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.\r\n\r\nRozwi\u0105zanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie {{ ticket.title }}. Ninejszy e-mail jest informacj\u0105 dla Ciebie, i\u017c zg\u0142oszenie zosta\u0142o zamkni\u0119te.
\r\n\r\nRozwi\u0105zanie problemu::
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Je\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}. Je\u015bli uwa\u017casz, \u017ce dla tego zg\u0142oszenia w dalszym ci\u0105gu wymagana jest dalsza praca, daj nam zna\u0107. Po prostu odpowiedz na ten e-mail zachowuj\u0105c tytu\u0142 wiadomo\u015bci w nienaruszonym stanie.
", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 126, - "fields": { - "template_name": "escalated_cc", - "subject": "(Eskalacja)", - "heading": "Zmieniono priorytet zg\u0142oszenia", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce dla zg\u0142oszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") zosta\u0142 zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n", - "html": "Dzie\u0144 dobry,
\r\n\r\nTo jest wiadomo\u015b\u0107 e-mail z informacj\u0105, \u017ce dla zg\u0142oszenia {{ ticket.ticket }} ('{{ ticket.title }}') zosta\u0142 zmieniony priorytet automatycznie.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 127, - "fields": { - "template_name": "escalated_owner", - "subject": "(Eskalacja)", - "heading": "Zmienionio priorytet przydzielonego do Ciebie zg\u0142oszenia", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nDla zg\u0142oszenia, kt\u00f3re zosta\u0142o Tobie przypisane, zosta\u0142 autmoatycznie zmieniony jego priorytet, poniewa\u017c by\u0142o otwarte d\u0142u\u017cej ni\u017c oczekiwano.\r\n\r\nIdentyfikator Zg\u0142oszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytu\u0142: {{ ticket.title }}\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zg\u0142oszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zg\u0142oszenie i postaraj si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.\r\n\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nDla zg\u0142oszenia, kt\u00f3re zosta\u0142o Tobie przypisane, zosta\u0142 autmoatycznie zmieniony jego priorytet, poniewa\u017c by\u0142o otwarte d\u0142u\u017cej ni\u017c oczekiwano.
\r\n\r\n\r\nIdentyfikator Zg\u0142oszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytu\u0142: {{ ticket.title }}
\r\nData Zg\u0142oszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZg\u0142aszaj\u0105cy: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizowa\u0107 zg\u0142oszenie (wymagana autoryzacja)
Oryginalny opis zg\u0142oszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", - "locale": "pl" - } -}, -{ - "model": "helpdesk.emailtemplate", - "pk": 128, - "fields": { - "template_name": "escalated_submitter", - "subject": "(Eskalacja)", - "heading": "Zmieniono priorytet Twojego zg\u0142oszenia", - "plain_text": "Dzie\u0144 dobry,\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie \"{{ ticket.title }}\". Ten e-mail ma na celu poinformowanie Ci\u0119 o automatycznej zmianie priorytetu dla Twojego zg\u0142oszenia, poniewa\u017c by\u0142 on otwarty d\u0142u\u017cej ni\u017c oczekiwano.\r\n\r\n\r\nNied\u0142ugo przejrzymy Twoje zg\u0142oszenie i postaramy si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.\r\n\r\n\r\n\r\n\r\n", - "html": "
Dzie\u0144 dobry,
\r\n\r\nOstatnio zarejestrowa\u0142e\u015b u nas zg\u0142oszenie {{ ticket.title }}. Ten e-mail ma na celu poinformowanie Ci\u0119 o automatycznej zmianie priorytetu dla Twojego zg\u0142oszenia, poniewa\u017c by\u0142 on otwarty d\u0142u\u017cej ni\u017c oczekiwano.
\r\n\r\nNied\u0142ugo przejrzymy Twoje zg\u0142oszenie i postaramy si\u0119 jak najszybciej rozwi\u0105za\u0107 problem.
\r\n\r\nJe\u015bli chcesz zobaczy\u0107 Twoje zg\u0142oszenie online, prosz\u0119 wejd\u017a na stron\u0119 {{ ticket.ticket_url }}.
", - "locale": "pl" - } -} + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "assigned_cc", + "heading" : "Ticket Assigned", + "subject" : "(Assigned)", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been {% if ticket.assigned_to %}assigned to {{ ticket.assigned_to }}{% else %}unassigned{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" + }, + "pk" : 1 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 2, + "fields" : { + "template_name" : "assigned_owner", + "heading" : "Ticket Assigned To You", + "subject" : "(Assigned To You)", + "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ({{ ticket.title }}) for {{ ticket.submitter_email }} has been assigned to you.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: YOU
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been assigned to you.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: YOU\r\nView Online: {{ ticket.staff_url }}\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "en" + } + }, + { + "fields" : { + "heading" : "Ticket Closed", + "subject" : "(Closed)", + "template_name" : "closed_cc", + "html" : "
Hello,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigned to {{ ticket.get_assigned_to }}{% endif %} has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.staff_url }}.
", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigned to {{ ticket.assigned_to }}{% endif %} has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ resolution }}\r\n\r\n" + }, + "pk" : 3, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Hello,
\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution provided was:
\r\n\r\n{{ ticket.resolution }}", + "heading" : "Ticket Closed", + "template_name" : "closed_owner", + "subject" : "(Closed)", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nThe following ticket, which is currently assigned to you, has been closed.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n" + }, + "pk" : 4 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 5, + "fields" : { + "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to confirm that this ticket has been closed.\r\n\r\nIf you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", + "locale" : "en", + "template_name" : "closed_submitter", + "heading" : "Ticket Closed", + "subject" : "(Closed)", + "html" : "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to confirm that this ticket has been closed.
\r\n\r\nThe resolution that has been provided is:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
If you wish to view this ticket online, you can visit {{ ticket.ticket_url }}. If you believe that further work is required on this ticket, please let us know by replying to this e-mail and keeping the subject intact.
" + } + }, + { + "fields" : { + "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} ('{{ ticket.title }}') has been escalated automatically.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Ticket Escalated", + "template_name" : "escalated_cc", + "subject" : "(Escalated)", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") has been escalated automatically.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\n" + }, + "pk" : 6, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 7, + "fields" : { + "subject" : "(Escalated)", + "heading" : "Your Ticket Has Been Escalated", + "template_name" : "escalated_submitter", + "html" : "
Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.
\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
", + "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an automated escalation of that ticket as it has been open for longer than expected.\r\n\r\nWe will review your ticket shortly and attempt to provide a resolution as soon as possible.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "en" + } + }, + { + "fields" : { + "heading" : "Ticket Assigned to You Has Been Escalated", + "template_name" : "escalated_owner", + "subject" : "(Escalated)", + "html" : "Hello,
\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been automatically escalated as it has been open for longer than expected.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nPlease review this ticket and attempt to provide a resolution as soon as possible.\r\n\r\n", + "locale" : "en" + }, + "pk" : 8, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 9, + "fields" : { + "heading" : "New Ticket Opened", + "template_name" : "newticket_cc", + "subject" : "(Opened)", + "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nView Online to update this ticket (login required)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that a new ticket has been opened.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "
Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of {{ ticket.title }}.
\r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.
\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of {{ ticket.ticket }} in the subject. The easiest way to do this is just press \"reply\" to this message.
\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.
\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.
", + "heading" : "Your Ticket Has Been Opened", + "template_name" : "newticket_submitter", + "subject" : "(Opened)", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of \"{{ ticket.title }}\". \r\n\r\nYou do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }} and will be responded to shortly.\r\n\r\nIf you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of '{{ ticket.ticket }}' in the subject. The easiest way to do this is just press \"reply\" to this message.\r\n\r\nIf you wish to view this ticket online to provide further information, attach files or view recent updates, you can visit {{ ticket.ticket_url }}.\r\n\r\nWe will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.\r\n" + }, + "pk" : 10 + }, + { + "fields" : { + "heading" : "Ticket Resolved", + "subject" : "(Resolved)", + "template_name" : "resolved_cc", + "html" : "Hello,
\r\n\r\nThe following ticket has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", + "plain_text" : "Hello,\r\n\r\nThe following ticket has been resolved:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n", + "locale" : "en" + }, + "pk" : 11, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Hello,
\r\n\r\nA ticket currently assigned to you has been resolved.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The resolution that was added was:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
This resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.
", + "heading" : "Ticket Resolved", + "template_name" : "resolved_owner", + "subject" : "(Resolved)", + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nA ticket currently assigned to you has been resolved.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nThe original ticket description was:\r\n\r\n{{ ticket.description }}\r\n\r\nThe resolution provided was:\r\n\r\n{{ ticket.resolution }}\r\n\r\nThis resolution has been e-mailed to the submitter, who will verify it before you can close this ticket.\r\n\r\n" + }, + "pk" : 12 + }, + { + "pk" : 13, + "fields" : { + "locale" : "en", + "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of a resolution to that ticket.\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCan you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}\r\n\r\n", + "subject" : "(Resolved)", + "heading" : "Your Ticket Has Been Resolved", + "template_name" : "resolved_submitter", + "html" : "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of a resolution to that ticket.
\r\n\r\nThe following resolution was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.
\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.ticket_url }}.
" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}.\r\n\r\n", + "locale" : "en", + "heading" : "Ticket Updated", + "template_name" : "updated_cc", + "subject" : "(Updated)", + "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }} has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
" + }, + "pk" : 14, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Hello,\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nQueue: {{ queue.title }}\r\nTitle: {{ ticket.title }}\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriority: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nAssigned to: {{ ticket.get_assigned_to }}\r\nView Online: {{ ticket.staff_url }} (login required)\r\n\r\nOriginal description:\r\n\r\n{{ ticket.description }}\r\n\r\nThe following comment was added:\r\n\r\n{{ comment }}\r\n\r\nThis information has {% if private %}not {% endif %} been e-mailed to the submitter.\r\n\r\nIf you wish to view this ticket online, you can visit {{ ticket.staff_url }}\r\n\r\n", + "locale" : "en", + "html" : "Hello,
\r\n\r\nThis is a courtesy e-mail to let you know that ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") for {{ ticket.submitter_email }}, which is assigned to you, has been updated.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nQueue: {{ queue.title }}
\r\nTitle: {{ ticket.title }}
\r\nOpened: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSubmitter: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriority: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nAssigned to: {{ ticket.get_assigned_to }}
\r\nView Online to update this ticket (login required)
Just for reference, the original ticket description was:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
The following comment was added:
\r\n\r\n{{ comment }}\r\n\r\n
This information has {% if private %}not {% endif %} been e-mailed to the submitter.
", + "heading" : "Ticket Updated", + "subject" : "(Updated)", + "template_name" : "updated_owner" + }, + "pk" : 15, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 16, + "fields" : { + "subject" : "(Updated)", + "heading" : "Your Ticket Has Been Updated", + "template_name" : "updated_submitter", + "html" : "Hello,
\r\n\r\nYou recently logged a ticket with a subject of {{ ticket.title }} with us. This e-mail is to advise you of an update to that ticket.
\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
If you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}.
", + "plain_text" : "Hello,\r\n\r\nYou recently logged a ticket with a subject of \"{{ ticket.title }}\" with us. This e-mail is to advise you of an update to that ticket.\r\n\r\nThe following comment was added to ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nIf you need to provide us with further information, please reply to this e-mail and keep the subject intact. Alternatively, you can view and update this ticket online by visiting {{ ticket.ticket_url }}\r\n\r\n", + "locale" : "en" + } + }, + { + "pk" : 17, + "fields" : { + "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была {% if ticket.assigned_to %}принята {{ ticket.assigned_to }}{% else %}отклонена{% endif %}.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Заявка", + "template_name" : "assigned_cc", + "subject" : " ", + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка, {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, была {% if ticket.assigned_to %} принята {{ ticket.assigned_to }}{% else %} отклонена {% endif %}.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была присвоенна Вам.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: ВАМ\r\nПросмотреть онлайн: {{ ticket.staff_url }}\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", + "html" : "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка {{ ticket.ticket }} ({{ ticket.title }}) от {{ ticket.submitter_email }} была присвоена Вам.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: ВАМ
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "assigned_owner", + "heading" : "Вам присвоенна заявка", + "subject" : " " + }, + "pk" : 18, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "heading" : "Заявка закрыта", + "template_name" : "closed_cc", + "subject" : " ", + "html" : "
Здравствуйте,
\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.get_assigned_to }}{% endif %} была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке to оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было принято следующее решение:
\r\n\r\n{{ resolution }}\r\n\r\n
Перейти к заявке {{ ticket.staff_url }}.
", + "plain_text" : "Здравствуйте,\r\n\r\nЗаявка {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, присвоенная {{ ticket.assigned_to }}{% endif %} была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ resolution }}", + "locale" : "ru" + }, + "pk" : 19 + }, + { + "fields" : { + "plain_text" : "Hello,\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизаци)\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.staff_url }}.\r\n\r\n", + "locale" : "ru", + "subject" : " ", + "heading" : "Заявка закрыта", + "template_name" : "closed_owner", + "html" : "Здравствуйте,
\r\n\r\nСледующая заявка, которая на данный момент присвоена Вам, была закрыта.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}" + }, + "pk" : 20, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" Уведомляем Вас о том, что ваша заявка была закрыта\r\n\r\nЕсли вы считаете, что для решения проблемы требуется дальнейшая работа, пожалуйста, сообщите нам об этом, ответив на это письмо.\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}.\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}", + "locale" : "ru", + "template_name" : "closed_submitter", + "heading" : "Заявка закрыта", + "subject" : " ", + "html" : "
Здравствуйте,
\r\n\r\nВами была оставлена заявка{{ ticket.title }} Уведомляем Вас о том, что ваша заявка была закрыта.
\r\n\r\nБыло предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Для просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}. Если вы считаете, что для решения проблемы требуется дальнейшая работа, пожалуйста, сообщите нам об этом, ответив на это письмо.
" + }, + "pk" : 21, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 22, + "fields" : { + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\") был автоматически повышен.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}", + "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что приоритет заявки {{ ticket.ticket }} (\"{{ ticket.title }}\")был автоматически повышен.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "subject" : " ", + "heading" : "Приоритет заявки повышен", + "template_name" : "escalated_cc" + } + }, + { + "pk" : 23, + "fields" : { + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nАдресованна: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (необходима авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nПожалуйста, рассмотрите заявку и и попытайтесь найти решение проблемы как можно быстрее.", + "html" : "
Здравствуйте,
\r\n\r\nПриоритет заявки, которая на данный момент присвоена Вам, был автоматически повышен, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявкеоставить комментарий (требуется авторизация)
Изначальное описание заявки:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "subject" : " ", + "heading" : "Приоритет присвоенной Вам заявки был повышен", + "template_name" : "escalated_owner" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "
Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} Советуем Вам воспользоваться автоматизированным повышением приоритета этой заявки, так как она оставалась открытой дольше, чем ожидалось.
\r\n\r\nВскоре мы пересмотрим вашу заявку и попытаемся найти решение проблемы как можно быстрее.
\r\n\r\nПерейти к заявке{{ ticket.ticket_url }}.
", + "heading" : "Повышение приоритета Вашей заявки", + "template_name" : "escalated_submitter", + "subject" : " ", + "plain_text" : "Здравствуте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" Советуем Вам воспользоваться автоматизированным повышением приоритета этой заявки, так как она оставалась открытой дольше, чем ожидалось.\r\n\r\nВскоре мы пересмотрим вашу заявку и попытаемся найти решение проблемы как можно быстрее.\r\n\r\nПерейти к заявке {{ ticket.ticket_url }}.", + "locale" : "ru" + }, + "pk" : 24, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что была подана новая заявка.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПерейти к заявке: {{ ticket.staff_url }} (login required)\r\n\r\nОписание:\r\n{{ ticket.description }}\r\n", + "subject" : " ", + "heading" : "Подана новая заявка", + "template_name" : "newticket_cc", + "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что была подана новая заявка
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 25 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 26, + "fields" : { + "subject" : " ", + "heading" : "Ваша заявка была успешно создана", + "template_name" : "newticket_submitter", + "html" : "
Здравствуйте,
\r\n\r\nУведомляем Вас о том, что мы получили Ваш запрос на тему {{ ticket.title }}.
\r\n\r\nНа данном этапе Вам не нужно ничего делать. Вашей заявке был присвоен номер {{ ticket.ticket }} и вскоре Ваш запрос будет обработан.
\r\n\r\nЕсли Вы хотите сообщить нам какую-либо дополнительную информацию, или если у Вас есть вопросы относительно заявки, пoжалуйста напишите id заявки {{ ticket.ticket }} в теме письма. Легче всего это сделать, просто нажав \"ответить\".
\r\n\r\nВы хотите просмотреть заявку онлайн, сообщить дополнительную информацию, прикрепить файлы или просмотреть последние комментарии, Вы можете перейти по следующей ссылке. {{ ticket.ticket_url }}.
\r\n\r\nМы обработаем Ваш запрос и постараемся найти решение как можно быстрее. В дальнейшем, мы будем держать Вас в курсе дела, отправляя письма с этого электронного адреса.
", + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что мы получили Ваш запрос на тему \"{{ ticket.title }}\". \r\n\r\nНа данном этапе Вам не нужно ничего делать. Вашей заявке был присвоен номер {{ ticket.ticket }}и вскоре Ваш запрос будет обработан.\r\n\r\nЕсли Вы хотите сообщить нам какую-либо дополнительную информацию, или если у Вас есть вопросы относительно заявки, пожалуйста напишите id заявки \"{{ ticket.ticket }}\" в теме письма. Легче всего это сделать, просто нажав \"ответить\".\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, сообщить дополнительную информацию, прикрепить файлы или просмотреть последние комментарии, Вы можете перейти по следующей ссылке. {{ ticket.ticket_url }}.\r\n\r\nМы обработаем Ваш запрос и постараемся найти решение как можно быстрее. В дальнейшем, мы будем держать Вас в курсе дела, отправляя письма с этого электронного адреса." + } + }, + { + "fields" : { + "html" : "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
", + "template_name" : "resolved_cc", + "heading" : "Решение найдено", + "subject" : " ", + "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в следующей заявке:\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", + "locale" : "ru" + }, + "pk" : 27, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 28, + "fields" : { + "plain_text" : "Здравствуйте,\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыло предложено следующее решение:\r\n\r\n{{ ticket.resolution }}\r\n\r\nЭто решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.", + "locale" : "ru", + "heading" : "Решение найдено", + "subject" : " ", + "template_name" : "resolved_owner", + "html" : "Здравствуйте,
\r\n\r\nБыло найдено решение проблемы, указанной в присвоенной Вам заявке.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nочередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Было предложено следующее решение:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Это решение было отправлено автору заявки, который должен будет подтвердить его, прежде чем Вы сможете закрыть эту заявку.
" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "template_name" : "resolved_submitter", + "heading" : "Проблема, указанная в Вашей заявке была решена.", + "subject" : " ", + "html" : "Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} В этом письме содержится решение указанной Вами проблемы.
\r\n\r\nСледующий комментарий был добавлен к заявке {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Не могли бы Вы сообщить, подходит ли Вам это решение, чтобы мы могли закрыть эту заявку? Если у Вас возникли какие-либо вопросы или сомнения в отношении адекватности этого решения, пожалуйста, ответьте на это письмо.
\r\n\r\nДля просмотра заявки перейдите по ссылке{{ ticket.ticket_url }}.
", + "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\" В этом письме содержится решение указанной Вами проблемы. \r\n\r\nСледующее решение было предложено к заявке {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nНе могли бы Вы сообщить, подходит ли Вам это решение, чтобы мы могли закрыть эту заявку? Если у Вас возникли какие-либо вопросы или сомнения в отношении адекватности этого решения, пожалуйста, ответьте на это письмо.\r\n\r\nДля просмотра заявки перейдите по ссылке {{ ticket.ticket_url }}.", + "locale" : "ru" + }, + "pk" : 29 + }, + { + "fields" : { + "subject" : " ", + "heading" : "Заявка обновлена", + "template_name" : "updated_cc", + "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что заявка{{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке Оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация {% if private %}не{% endif %} была отправленна на электронный ящик автора заявки.
", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, чтоо заявка {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }} была обновлена.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрисвоена: {{ ticket.get_assigned_to }}\r\nПросмотреть онлайн: {{ ticket.staff_url }} (login required)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправлена адресатуbeen e-mailed to the submitter.\r\n\r\nЕсли Вы хотите просмотреть заявку онлайн, перейдите по следующей ссылке{{ ticket.staff_url }}.", + "locale" : "ru" + }, + "pk" : 30, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "template_name" : "updated_owner", + "heading" : "Заявка обновлена", + "subject" : " ", + "html" : "Здравствуйте,
\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.
\r\n\r\n\r\nID заявки: {{ ticket.ticket }}
\r\nОчередь: {{ queue.title }}
\r\nЗаголовок: {{ ticket.title }}
\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nПриоритет: {{ ticket.get_priority_display }}
\r\nСтатус: {{ ticket.get_status }}
\r\nПрисвоена: {{ ticket.get_assigned_to }}
\r\nПерейти к заявке оставить комментарий (требуется авторизация)
Изначальное описание :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Был добавлен следующий комментарий:
\r\n\r\n{{ comment }}\r\n\r\n
Эта информация{% if private %}не {% endif %}была отправлена на электронный ящик автора заявки.
", + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nУведомляем Вас о том, что к заявке {{ ticket.ticket }} (\"{{ ticket.title }}\") от {{ ticket.submitter_email }}, которая была присвоенна Вам, был добавлен новый комментарий.\r\n\r\nID заявки: {{ ticket.ticket }}\r\nОчередь: {{ queue.title }}\r\nЗаголовок: {{ ticket.title }}\r\nСоздана: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nАвтор заявки: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nПриоритет: {{ ticket.get_priority_display }}\r\nСтатус: {{ ticket.get_status }}\r\nПрсвоена: {{ ticket.get_assigned_to }}\r\nПерейти к заявке: {{ ticket.staff_url }} (требуется авторизация)\r\n\r\nИзначальное описание:\r\n\r\n{{ ticket.description }}\r\n\r\nБыл добавлен следующий комментарий:\r\n\r\n{{ comment }}\r\n\r\nЭта информация {% if private %}не {% endif %} была отправленна на электронный ящик автора заявки.\r\n\r\nДля просмотра заявки онлайн перейдите по следующей ссылке {{ ticket.staff_url }}." + }, + "pk" : 31, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "ru", + "plain_text" : "Здравствуйте,\r\n\r\nВами была оставлена заявка \"{{ ticket.title }}\". Советуем Вам прокомментировать эту заявку.\r\n\r\nБыл добавлен следующий комментарий {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nЕсли Вы хотите сообщить нам дополнительную информацию, пожалуйста ответьте на это письмо. Или же Вы можете сделать это, оставив комментарий к своей заявке. Перейти к заявке{{ ticket.ticket_url }}.", + "heading" : "К Вашей заявке добавлен новый комментарий", + "subject" : " ", + "template_name" : "updated_submitter", + "html" : "Здравствуйте,
\r\n\r\nВами была оставлена заявка {{ ticket.title }} Советуем Вам прокомментировать эту заявку.
\r\n\r\nСледующий комментарий был добавлен к заявке{{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Если Вы хотите сообщить нам дополнительную информацию, пожалуйста ответьте на это письмо. Или же Вы можете сделать это, оставив комментарий к своей заявке. Перейти к заявке{{ ticket.ticket_url }}.
" + }, + "pk" : 32, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "subject" : "(Zugewiesen)", + "heading" : "Ticket Zugewiesen", + "template_name" : "assigned_cc", + "html" : "Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich).
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Hallo,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} {% if ticket.assigned_to %}zugewiesen wurde an {{ ticket.assigned_to }}{% else %}nicht mehr zugeordnet ist{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "de" + }, + "pk" : 33, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 34, + "fields" : { + "locale" : "de", + "plain_text" : "Hello,\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: SIE\r\nOnline ansehen: {{ ticket.staff_url }}\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading" : "Ein Ticket wurde Ihnen zugewiesen", + "subject" : "(Ihnen zugewiesen)", + "template_name" : "assigned_owner", + "html" : "
Hallo,
\r\n\r\ngerne teilen wir Ihnen mit, dass Ticket {{ ticket.ticket }} ({{ ticket.title }}) für {{ ticket.submitter_email }} Ihnen zugewiesen wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: SIE
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "template_name" : "closed_cc", + "heading" : "Ticket geschlossen", + "subject" : "(Geschlossen)", + "html" : "
Hallo,
\r\n\r\nTicket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, zugewiesen an {{ ticket.get_assigned_to }}{% endif %} wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ resolution }}\r\n\r\n
Sie können dieses Ticket unter folgendem Link online ansehen: {{ ticket.staff_url }}.
", + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, zugewiesen an {{ ticket.assigned_to }}{% endif %} wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n" + }, + "pk" : 35 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\n", + "html" : "Hallo,
\r\n\r\nDas folgende Ticket, das Ihnen zugewiesen war, wurde geschlossen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die Lösung war:
\r\n\r\n{{ ticket.resolution }}", + "heading" : "Ticket geschlossen", + "subject" : "(Geschlossen)", + "template_name" : "closed_owner" + }, + "pk" : 36 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 37, + "fields" : { + "html" : "
Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.
\r\n\r\nDie Lösung war:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Unter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}. Wenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket nötig ist, dann möchten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unverändert zu lassen.
", + "heading" : "Ticket geschlossen", + "subject" : "(Geschlossen)", + "template_name" : "closed_submitter", + "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen das dieses Ticket nun geschlossen wurde.\r\n\r\nDie Lösung war:\r\n\r\n{{ resolution }}\r\n\r\nWenn Sie der Meinung sind, dass weitere Arbeit an diesem Ticket nötig ist, dann möchten wir Sie bitten, auf diese E-Mail zu antworten und den Betreff unverändert zu lassen.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "de" + } + }, + { + "fields" : { + "template_name" : "escalated_cc", + "heading" : "Ticket Eskaliert", + "subject" : "(Eskaliert)", + "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} ('{{ ticket.title }}') automatisch eskaliert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") automatisch eskaliert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "de" + }, + "pk" : 38, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 39, + "fields" : { + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nBitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.\r\n\r\n", + "html" : "
Hallo,
\r\n\r\nEin an Sie zugewiesenes Ticket wurde automatisch eskaliert da es länger offen war als erwartet.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Bitte prüfen Sie dieses Ticket und versuchen Sie so bald wie möglich eine Lösung zu finden.
", + "template_name" : "escalated_owner", + "heading" : "Ein an Sie zugewiesenes Ticket wurde eskaliert", + "subject" : "(Eskaliert)" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es länger offen war als erwartet.
\r\n\r\nWir werden Ihr Ticket in Kürze prüfen und so bald wie möglich eine Lösung finden.
\r\n\r\nUnter folgendem Link können das Ticket online ansehen: {{ ticket.ticket_url }}.
", + "subject" : "(Eskaliert)", + "heading" : "Ihr Ticket wurde eskaliert", + "template_name" : "escalated_submitter", + "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dieses Ticket automatisch eskaliert wurde, da es länger offen war als erwartet.\r\n\r\nWir werden Ihr Ticket in Kürze prüfen und so bald wie möglich eine Lösung finden.\r\n\r\nUnter folgendem Link können das Ticket online ansehen: {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "de" + }, + "pk" : 40, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 41, + "fields" : { + "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Beschreibung:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Neues Ticket eröffnet", + "subject" : "(Eröffnet)", + "template_name" : "newticket_cc", + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass ein neues Ticket eröffnet wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nBeschreibung:\r\n{{ ticket.description }}\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 42, + "fields" : { + "subject" : "(Eröffnet)", + "heading" : "Ihr Ticket wurde eröffnet", + "template_name" : "newticket_submitter", + "html" : "
Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff {{ ticket.title }} erhalten haben.
\r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen nötig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in Kürze bearbeitet werden.
\r\n\r\nWenn Sie uns weitere Details mitteilen möchten oder wenn Sie Fragen zu diesem Ticket haben, können Sie uns gerne eine E-Mail senden mit der Ticket ID {{ ticket.ticket }} im Betreff. Die einfachste Möglichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".
\r\n\r\nWenn Sie das Ticket online ansehen möchten, um weitere Informationen hinzuzufügen, Dateien anzuhängen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.
\r\n\r\nWir werden Ihr Ticket prüfen und so bald wie möglich eine Lösung erarbeiten. Weitere Aktualisierungen und die Lösung werden wir an diese E-Mail Adresse senden.
", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass wir Ihre Helpdesk-Anforderung mit dem Betreff \"{{ ticket.title }}\" erhalten haben. \r\n\r\nAn dieser Stelle sind keine weiteren Eingaben von Ihnen nötig. Ihrem Ticket wurde die ID {{ ticket.ticket }} zugewiesen und es wird in Kürze bearbeitet werden.\r\n\r\nWenn Sie uns weitere Details mitteilen möchten oder wenn Sie Fragen zu diesem Ticket haben, können Sie uns gerne eine E-Mail senden mit der Ticket ID '{{ ticket.ticket }}' im Betreff. Die einfachste Möglichkeit dazu ist, direkt auf diese E-Mail zu \"antworten\".\r\n\r\nWenn Sie das Ticket online ansehen möchten, um weitere Informationen hinzuzufügen, Dateien anzuhängen oder Aktualisierungen anzusehen, besuchen Sie bitte folgenden Link: {{ ticket.ticket_url }}.\r\n\r\nWir werden Ihr Ticket prüfen und so bald wie möglich eine Lösung erarbeiten. Weitere Aktualisierungen und die Lösung werden wir an diese E-Mail Adresse senden.\r\n", + "locale" : "de" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 43, + "fields" : { + "html" : "Hallo,
\r\n\r\nDas folgende Ticket wurde gelöst:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", + "heading" : "Ticket gelöst", + "subject" : "(Gelöst)", + "template_name" : "resolved_cc", + "plain_text" : "Hallo,\r\n\r\nDas folgende Ticket wurde gelöst:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n", + "locale" : "de" + } + }, + { + "pk" : 44, + "fields" : { + "heading" : "Ticket gelöst", + "template_name" : "resolved_owner", + "subject" : "(Gelöst)", + "html" : "Hallo,
\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Die vergeschlagene Lösung ist:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Diese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.
", + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nEin Ihnen zugeordnetes Ticket wurde gelöst.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nDie ursprüngliche Ticketbeschreibung war:\r\n\r\n{{ ticket.description }}\r\n\r\nDie vorgeschlagene Lösung ist:\r\n\r\n{{ ticket.resolution }}\r\n\r\nDiese Lösung wurde an den Ersteller gesendet, der die Lösung überprüfen muss, bevor dieses Ticket geschlossen werden kann.\r\n\r\n" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dafür eine Lösung gefunden wurde.
\r\n\r\nFür das Ticket {{ ticket.ticket }} wurde folgende Lösung vorgeschlagen:
\r\n\r\n{{ resolution }}\r\n\r\n
Wir möchten Sie bitten zu bestätigen, dass diese Lösung Ihren Anforderungen entspricht, damit wir dieses Ticket schließen können. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese Lösung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert.
\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}.
", + "template_name" : "resolved_submitter", + "heading" : "Ihr Ticket wurde gelöst", + "subject" : "(Gelöst)", + "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen mitteilen, dass dafür eine Lösung gefunden wurde.\r\n\r\nFür das Ticket {{ ticket.ticket }} wurde folgende Lösung vorgeschlagen:\r\n\r\n{{ resolution }}\r\n\r\nWir möchten Sie bitten zu bestätigen, dass diese Lösung Ihren Anforderungen entspricht, damit wir dieses Ticket schließen können. Wenn Sie weitere Fragen haben, oder der Meinung sind, dass diese Lösung nicht ausreichend ist, dann antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.ticket_url }}\r\n\r\n", + "locale" : "de" + }, + "pk" : 45 + }, + { + "pk" : 46, + "fields" : { + "heading" : "Ticket aktualisiert", + "subject" : "(Aktualisiert)", + "template_name" : "updated_cc", + "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }} aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}.\r\n\r\n", + "locale" : "de" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 47, + "fields" : { + "html" : "Hallo,
\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nTicketsammlung: {{ queue.title }}
\r\nTitel: {{ ticket.title }}
\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}
\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}
\r\nPriorität: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZugewiesen an: {{ ticket.get_assigned_to }}
\r\nOnline ansehen um dieses Ticket zu aktualisieren (Login erforderlich)
Die ursprüngliche Ticketbeschreibung war:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Folgender Kommentar wurde hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Diese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.
", + "heading" : "Ticket Aktualisiert", + "subject" : "(Aktualisiert)", + "template_name" : "updated_owner", + "plain_text" : "Hallo,\r\n\r\nGerne teilen wir Ihnen mit, dass das Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") für {{ ticket.submitter_email }}, das Ihnen zugewiesen ist, aktualisiert wurde.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nTicketsammlung: {{ queue.title }}\r\nTitel: {{ ticket.title }}\r\nEröffnet: {{ ticket.created|date:\"l, j. N Y, \\u\\m H:i\" }}\r\nErsteller: {{ ticket.submitter_email|default:\"Unbekannt\" }}\r\nPriorität: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZugewiesen an: {{ ticket.get_assigned_to }}\r\nOnline ansehen: {{ ticket.staff_url }} (Login erforderlich)\r\n\r\nUrsprüngliche Ticketbeschreibung:\r\n\r\n{{ ticket.description }}\r\n\r\nFolgender Kommentar wurde hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nDiese Information wurde {% if private %}nicht {% endif %} an den Ersteller gesendet.\r\n\r\nUnter folgendem Link können Sie das Ticket online ansehen: {{ ticket.staff_url }}\r\n\r\n", + "locale" : "de" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 48, + "fields" : { + "template_name" : "updated_submitter", + "heading" : "Ihr Ticket wurde aktualisiert", + "subject" : "(Aktualisiert)", + "html" : "Hallo,
\r\n\r\nSie haben kürzlich das Ticket {{ ticket.title }} bei uns eröffnet. Hiermit möchten wir Ihnen eine Aktualisierung mitteilen.
\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugefügt:
\r\n\r\n{{ comment }}\r\n\r\n
Wenn Sie uns weitere Informationen mitteilen möchten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert. Oder Sie können das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}.
", + "locale" : "de", + "plain_text" : "Hallo,\r\n\r\nSie haben kürzlich das Ticket \"{{ ticket.title }}\" bei uns eröffnet. Hiermit möchten wir Ihnen eine Aktualisierung mitteilen.\r\n\r\nFolgender Kommentar wurde zum Ticket {{ ticket.ticket }} hinzugefügt:\r\n\r\n{{ comment }}\r\n\r\nWenn Sie uns weitere Informationen mitteilen möchten, antworten Sie bitte auf diese E-Mail und lassen den Betreff unverändert. Oder Sie können das Ticket online ansehen und aktualisieren: {{ ticket.ticket_url }}\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} {% if ticket.assigned_to %} a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading" : "Ticket Assigné", + "subject" : "(Assigné)", + "template_name" : "assigned_cc", + "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) par {{ ticket.submitter_email }} {% if ticket.assigned_to %}a été assigné à {{ ticket.assigned_to }}{% else %} n'est plus assigné à personne{% endif %}.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 49 + }, + { + "pk" : 50, + "fields" : { + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") pour {{ ticket.submitter_email }} vous a été assigné.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}", + "template_name" : "assigned_owner", + "heading" : "Le ticket vous est assigné", + "subject" : "(Pour vous)", + "html" : "
Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ({{ ticket.title }}) pour {{ ticket.submitter_email }} vous a été assigné.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 51, + "fields" : { + "html" : "
Bonjour,
\r\n\r\nLe ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assigné à {{ ticket.get_assigned_to }}{% endif %} a été fermé.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de résolution est:
\r\n\r\n{{ resolution }}", + "heading" : "Ticket Fermé", + "subject" : "(Fermé)", + "template_name" : "closed_cc", + "plain_text" : "Bonjour,\r\n\r\nLe ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assigné à {{ ticket.assigned_to }}{% endif %} a été fermé.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\n", + "locale" : "fr" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 52, + "fields" : { + "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }} (authentification obligatoire)\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}", + "locale" : "fr", + "subject" : "(Fermé - à vous)", + "heading" : "Ticket Fermé", + "template_name" : "closed_owner", + "html" : "
Bonjour,
\r\n\r\n\r\nLe ticket suivant qui vous est actuellement assigné a été fermé.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de résolution est:
\r\n\r\n{{ resolution }}\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "
Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce courriel vous confirme que ce ticket a été fermé.
\r\n\r\n\"La résolution a été motivée ainsi :
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Vous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
\r\n\r\nSi vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel..
", + "heading" : "Ticket Fermé", + "subject" : "(Fermé)", + "template_name" : "closed_submitter", + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous confirme que ce ticket a été fermé.\r\n\r\nSi vous pensez que nous devons encore travailler sur ce problème, faites le nous savoir en répondant à ce courriel en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nLa résolution a été motivée ainsi :\r\n\r\n{{ ticket.resolution }}\r\n\r\n" + }, + "pk" : 53 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 54, + "fields" : { + "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} ('{{ ticket.title }}') a vu sa priorité augmenté de manière automatique.
\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Priorité du ticket augmentée", + "subject" : "(Priorité augmentée)", + "template_name" : "escalated_cc", + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") a vu sa priorité augmenté de manière automatique.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n" + } + }, + { + "fields" : { + "plain_text" : "Bonjour,\r\n\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce courriel vous informe que ce ticket a vu sa priorité augmenté de manière automatique, vu son délai de résolution plus long que prévu.\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "fr", + "heading" : "Votre ticket a vu sa priorité augmentée", + "subject" : "(Priorité augmentée)", + "template_name" : "escalated_submitter", + "html" : "
Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce courriel vous informe que ce ticket a vu sa priorité augmenté de manière automatique, vu son délai de résolution plus long que prévu.
\r\n\r\nNous allons reprendre rapidement ce ticket afin d'essayer de le résoudre le plus vite possible.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
" + }, + "pk" : 55, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 56, + "fields" : { + "template_name" : "escalated_owner", + "heading" : "Priorité de votre ticket augmentée", + "subject" : "(Priorité augmentée - à vous)", + "html" : "Bonjour,
\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Merci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible..
", + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a vu sa priorité augmenté vu son délai de résolution plus long que prévu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nMerci de reprendre ce ticket afin d'essayer de le résoudre le plus vite possible.\r\n" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Description :
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Nouveau ticket ouvert", + "subject" : "(Ouvert)", + "template_name" : "newticket_cc", + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir qu'un nouveau ticket a été ouvert.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription :\r\n{{ ticket.description }}\r\n\r\n" + }, + "pk" : 57, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "
Bonjour,
\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est {{ ticket.title }}.
\r\n\r\n\"Vous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.
\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence {{ ticket.ticket }} dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.
\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mies à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.
\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mise à jour ou la réponse au ticket à cette adresse mail.
", + "heading" : "Votre ticket est désormais ouvert", + "subject" : "(Ouvert)", + "template_name" : "newticket_submitter", + "plain_text" : "Bonjour,\r\n\r\nCe courriel permet de vous informer que nous avons reçu votre demande de support dont le sujet est \"{{ ticket.title }}\".\r\n\r\nVous n'avez rien de plus à faire pour le moment. Votre ticket porte l'identifiant {{ ticket.ticket }} et sera traité rapidement.\r\n\r\nSi vous voulez nous donner plus de détails ou si vous avez une question concernant ce ticket, merci d'inclure la référence '{{ ticket.ticket }}' dans le sujet du message. Le plus simple étant d'utiliser la fonction 'répondre' de votre logiciel de messagerie.\r\n\r\nVous pouvez visualiser ce ticket en ligne et y ajouter des informations ou des pièces jointes ainsi que voir les dernières mies à jour en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\nNous allons traiter votre demande afin, si possible, de la résoudre au plus vite. Vous recevrez des mise à jour ou la réponse au ticket à cette adresse mail.", + "locale" : "fr" + }, + "pk" : 58 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 59, + "fields" : { + "template_name" : "resolved_cc", + "heading" : "Ticket résolu", + "subject" : "(Résolu)", + "html" : "Bonjour,
\r\n\r\nLe ticket suivant a été résolu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de résolution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", + "locale" : "fr", + "plain_text" : "Bonjour,\r\n\r\nLe ticket suivant a été résolu.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 60, + "fields" : { + "subject" : "(Résolu - à vous)", + "heading" : "Ticket résolu", + "template_name" : "resolved_owner", + "html" : "Bonjour,
\r\n\r\nUn ticket qui vous est assigné a été résolu.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n
La motivation de résolution est:
\r\n\r\n{{ resolution }}\r\n\r\n
\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.
", + "plain_text" : "Bonjour,\r\n\r\nUn ticket qui vous est assigné a été résolu.\r\n\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nLa description originelle était :\r\n\r\n{{ ticket.description }}\r\n\r\nLa motivation de résolution est:\r\n\r\n{{ resolution }}\r\n\r\nCette information a été envoyé au créateur de ce ticket, qui la confirmera avant que vous puissiez fermer ce ticket.\r\n\r\n", + "locale" : "fr" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 61, + "fields" : { + "html" : "Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }}. Ce message vous informe d'une résolution de la demande.
\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Merci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, où si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.
\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.
", + "heading" : "Votre ticket a été résolu", + "template_name" : "resolved_submitter", + "subject" : "(Résolu)", + "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\" . Ce message vous informe d'une résolution de la demande.\r\n\r\nLa solution suivante a été donnée au ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nMerci de confirmer que cette solution vous convient afin que nous puissions clore le ticket. Si vous avez d'autre demandes, où si vous pensez que cette solution n'est pas adaptée, merci de répondre à ce mail en conservant le sujet tel-quel.\r\n\r\nVous pouvez visualiser ce ticket en ligne, en vous rendant à l'adresse {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "fr" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Bonjour,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", + "locale" : "fr", + "heading" : "Ticket mis à jour", + "subject" : "(Mis à jour)", + "template_name" : "updated_cc", + "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }} a été mis à jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a été ajouté :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.
" + }, + "pk" : 62 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 63, + "fields" : { + "heading" : "Ticket mis à jour", + "template_name" : "updated_owner", + "subject" : "(Mis à jour - à vous)", + "html" : "Bonjour,
\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.
\r\n\r\n\r\nFile d'attente : {{ ticket.ticket }}
\r\nQueue : {{ queue.title }}
\r\nTitre : {{ ticket.title }}
\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorité : {{ ticket.get_priority_display }}
\r\nStatut : {{ ticket.get_status }}
\r\nAssigné à : {{ ticket.get_assigned_to }}
\r\nVoir le ticket en ligne pour le mettre à jour (après authentification)
Pour mémoire, la description originelle était :
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Le commentaire suivant a été ajouté :
\r\n\r\n{{ comment }}\r\n\r\n
Cette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.
", + "plain_text" : "Hello,\r\n\r\nCe courriel indicatif permet de vous prévenir que le ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") par {{ ticket.submitter_email }}, qui vous est assigné, a été mis à jour.\r\n\r\nIdentifiant : {{ ticket.ticket }}\r\nFile d'attente : {{ queue.title }}\r\nTitre : {{ ticket.title }}\r\nOuvert le : {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nSoumis par : {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorité : {{ ticket.get_priority_display }}\r\nStatut : {{ ticket.get_status }}\r\nAssigné à : {{ ticket.get_assigned_to }}\r\nAdresse : {{ ticket.staff_url }}\r\n\r\nDescription originelle :\r\n\r\n{{ ticket.description }}\r\n\r\nLe commentaire suivant a été ajouté :\r\n\r\n{{ comment }}\r\n\r\nCette information {% if private %} n' a pas {% else %} a {% endif %} été envoyé par mail à l'émetteur.\r\n\r\n", + "locale" : "fr" + } + }, + { + "fields" : { + "heading" : "Votre ticket a été mis à jour", + "template_name" : "updated_submitter", + "subject" : "(Mis à jour)", + "html" : "Bonjour,
\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est {{ ticket.title }} . Ce message vous informe d'une mise à jour du ticket.
\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
\"Si vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}.
", + "plain_text" : "Bonjour,\r\n\r\nVous avez récemment ouvert chez nous un ticket dont le sujet est \"{{ ticket.title }}\". Ce message vous informe d'une mise à jour du ticket.\r\n\r\nLe commentaire suivant a été ajouté au ticket {{ ticket.ticket }} :\r\n\r\n{{ comment }}\r\n\r\nSi vous voulez nous fournir d'autres informations, merci de répondre à ce mail en conservant le sujet tel-quel. Vous pouvez également voir et mettre à jour ce ticket en ligne à l'adresse {{ ticket.ticket_url }}", + "locale" : "fr" + }, + "pk" : 64, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket era:\r\n\r\n{{ ticket.description }}", + "template_name" : "assigned_cc", + "heading" : "Ticket Assegnato", + "subject" : "(Assegnato)", + "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }} {% if ticket.assigned_to %}è stato assegnato a {{ ticket.assigned_to }}{% else %}non è più assegnato{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 65, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 66, + "fields" : { + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}", + "html" : "
Salve,
\r\n\r\nTi è stata inviata questa email per informarti che ti è stato assegnato il ticket {{ ticket.ticket }} ({{ ticket.title }}) per {{ ticket.submitter_email }}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "assigned_owner", + "heading" : "Ticket Assegnato a Te", + "subject" : "(Assegnato a Te)" + } + }, + { + "fields" : { + "html" : "
Salve,
\r\n\r\nIl ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, assegnato a {{ ticket.get_assigned_to }}{% endif %} è stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita è:
\r\n\r\n{{ resolution }}\r\n\r\n
Se vuoi vedere questo ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.
", + "heading" : "Ticket Chiuso", + "subject" : "(Closed)", + "template_name" : "closed_cc", + "plain_text" : "Salve,\r\n\r\nIl ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, assegnato a {{ ticket.assigned_to }}{% endif %} è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa soluzione fornita è:\r\n\r\n{{ resolution }}", + "locale" : "it" + }, + "pk" : 67, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Salve,\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", + "locale" : "it", + "heading" : "Ticket Chiuso", + "template_name" : "closed_owner", + "subject" : "(Chiuso)", + "html" : "Salve,
\r\n\r\nIl seguente ticket, attualmente assegnato a te, è stato chiuso.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La soluzione fornita è:
\r\n\r\n{{ ticket.resolution }}" + }, + "pk" : 68, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 69, + "fields" : { + "template_name" : "closed_submitter", + "heading" : "Ticket Chiuso", + "subject" : "(Closed)", + "html" : "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti è inviata come conferma della chiusura del ticket.
\r\n\r\nLa soluzione proposta è:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Se vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}. Se ritieni che questo ticket richieda ulteriori attività, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n
", + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti è inviata come conferma della chiusura del ticket.\r\n\r\nSe ritieni che questo ticket richieda ulteriori attività, per cortesia faccelo sapere rispondendo a questa email mantenendone invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nLa soluzione proposta è:\r\n\r\n{{ ticket.resolution }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}", + "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che la priorità del ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") è stata aumentata automaticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Priorità Aumentata", + "template_name" : "escalated_cc", + "subject" : "(Priorità)" + }, + "pk" : 70, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 71, + "fields" : { + "plain_text" : "Salve,\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione originale del ticket era:\r\n\r\n{{ ticket.description }}\r\n\r\nRiesamina questo ticket e cerca di fornire una soluzione al più presto.", + "locale" : "it", + "html" : "
Salve,
\r\n\r\nLa priorità di un ticket a te assegnato è stata automaticamente aumentata in quanto questo è rimasto aperto più del previsto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "subject" : "(Priorità)", + "heading" : "La Priorità di un Ticket Assegnato a Te è Stata Aumentata", + "template_name" : "escalated_owner" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "
Salve,
\r\n\r\nHai recentemente inserito un ticket dal titolo {{ ticket.title }}. Questa email ti è inviata per informarti che la priorità del ticket è stata automaticamente aumentata in quanto questo è rimasto aperto più a lungo del previsto.
\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.
\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
", + "heading" : "La Priorità del Tuo Ticket è Stata Aumentata", + "template_name" : "escalated_submitter", + "subject" : "(Priorità)", + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket dal titolo \"{{ ticket.title }}\". Questa email ti è inviata per informarti che la priorità del ticket è stata automaticamente aumentata in quanto questo è rimasto aperto più a lungo del previsto.\r\n\r\nRiesamineremo a breve il ticket e cercheremo di fornire una soluzione quanto prima.\r\n\r\nSe vuoi visualizzare il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}." + }, + "pk" : 72 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 73, + "fields" : { + "html" : "Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Descrizione:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Nuovo Ticket Aperto", + "template_name" : "newticket_cc", + "subject" : "(Aperto)", + "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che è stato aperto un nuovo ticket.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione:\r\n{{ ticket.description }}", + "locale" : "it" + } + }, + { + "fields" : { + "html" : "
Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo {{ ticket.title }}.
\r\n\r\nNon è necessario fare altro al momento. Il tuo ticket è identificato dal codice {{ ticket.ticket }} e verrà esaminato al più presto.
\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id {{ ticket.ticket}} del ticket nell'oggetto. Il modo più semplice per farlo è premere il pulsante \"rispondi\" del tuo client di posta.
\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.
", + "heading" : "Il Tuo Ticket è Stato Aperto", + "template_name" : "newticket_submitter", + "subject" : "(Aperto)", + "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che abbiamo ricevuto la tua richiesta di assistenza dal titolo \"{{ ticket.title }}\".\r\n\r\nNon è necessario fare altro al momento. Il tuo ticket è identificato dal codice {{ ticket.ticket }}, e verrà esaminato al più presto.\r\n\r\nSe vuoi aggiungere ulteriori dettagli o hai domande sul ticket, rispondi a questa email includendo l'id \"{{ ticket.ticket }}\" del ticket nell'oggetto. Il modo più semplice per farlo è premere il pulsante \"rispondi\" del tuo client di posta.\r\n\r\nSe vuoi vedere questo ticket online per aggiungere ulteriori informazioni, allegare file o vedere gli aggiornamenti, puoi visitare l'indirizzo {{ ticket.ticket_url }}.\r\n\r\nAnalizzeremo la tua richiesta e cercheremo di risolverla quanto prima. Riceverai successivi aggiornamenti e la notifica di risoluzione a questo indirizzo email.", + "locale" : "it" + }, + "pk" : 74, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Salve,\r\n\r\nIl seguente ticket è stato risolto:\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", + "locale" : "it", + "heading" : "Ticket Risolto", + "subject" : "(Risolto)", + "template_name" : "resolved_cc", + "html" : "Salve,
\r\n\r\nIl seguente ticket è stato risolto:
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione aggiunta era:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.
" + }, + "pk" : 75 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Salve,\r\n\r\nun ticket a te assegnato è stato risolto.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nLa descrizione del ticket è:\r\n\r\n{{ ticket.description }}\r\n\r\nLa risoluzione fornita è:\r\n\r\n{{ ticket.resolution }}\r\n\r\nLa risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.", + "locale" : "it", + "heading" : "Ticket Risolto", + "template_name" : "resolved_owner", + "subject" : "(Risolto)", + "html" : "Salve,
\r\n\r\nUn ticket a te assegnato è stato risolto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
La descrizione del ticket è:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La risoluzione fornita è:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
La risoluzione è stata inviata al proprietario del ticket, che dovrà verificarla prima che il ticket possa essere chiuso.
" + }, + "pk" : 76 + }, + { + "pk" : 77, + "fields" : { + "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti è stata inviata per informarti della risoluzione del ticket.\r\n\r\nLa seguente risoluzione è stata indicata per il ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nPuoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}", + "locale" : "it", + "subject" : "(Risolto)", + "heading" : "Il Tuo Ticket è Stato Risolto", + "template_name" : "resolved_submitter", + "html" : "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti è stata inviata per informarti della risoluzione del ticket.
\r\n\r\nLa seguente risoluzione è stata indicata per il ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Puoi per cortesia confermare che questa soluzione risolva i vostri problemi in modo tale da poter chiudere il ticket? Se hai ulteriori domande, o ritieni che la soluzione proposta non sia adeguata, rispondi a questa email mantenendo invariato l'oggetto.
\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.ticket_url }}.
" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "Salve,
\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento è stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.
", + "heading" : "Ticket Aggiornato", + "template_name" : "updated_cc", + "subject" : "(Aggiornato)", + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nQuesta email ti è stata inviata per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }} è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}." + }, + "pk" : 78, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.\r\n\r\nID Ticket: {{ ticket.ticket }}\r\nCoda: {{ queue.title }}\r\nTitolo: {{ ticket.title }}\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}\r\nPriorità: {{ ticket.get_priority_display }}\r\nStato: {{ ticket.get_status }}\r\nAssegnato a: {{ ticket.get_assigned_to }}\r\nVedi Online: {{ ticket.staff_url }} (richiede login)\r\n\r\nDescrizione originale:\r\n\r\n{{ ticket.description }}\r\n\r\nIl seguente commento è stato aggiunto:\r\n\r\n{{ comment }}\r\n\r\nQuesta informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.\r\n\r\nSe vuoi vedere il ticket online, puoi visitare l'indirizzo {{ ticket.staff_url }}.", + "html" : "Salve,
\r\n\r\nTi è stata inviata questa email per informarti che il ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") per {{ ticket.submitter_email }}, a te assegnato, è stato aggiornato.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCoda: {{ queue.title }}
\r\nTitolo: {{ ticket.title }}
\r\nAperto: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nInserito da: {{ ticket.submitter_email|default:\"Sconosciuto\" }}
\r\nPriorità: {{ ticket.get_priority_display }}
\r\nStato: {{ ticket.get_status }}
\r\nAssegnato a: {{ ticket.get_assigned_to }}
\r\nVedi Online per aggiornare questo ticket (richiede login)
Per riferimento, la descrizione originale del ticket era:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Il seguente commento è stato aggiunto:
\r\n\r\n{{ comment }}\r\n\r\n
Questa informazione{% if private %} non{% endif %} è stata inviata al proprietario del ticket.
", + "heading" : "Ticket Aggiornato", + "subject" : "(Updated)", + "template_name" : "updated_owner" + }, + "pk" : 79, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 80, + "fields" : { + "html" : "Salve,
\r\n\r\nHai recentemente inserito un ticket con titolo {{ ticket.title }}. Questa email ti è stata inviata per informarti di un aggiornamento alla tua richiesta.
\r\n\r\nIl seguente commento è stato aggiunto al ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Per fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, è possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}.
", + "subject" : "(Aggiornato)", + "heading" : "Il Tuo Ticket è Stato Aggiornato", + "template_name" : "updated_submitter", + "locale" : "it", + "plain_text" : "Salve,\r\n\r\nHai recentemente inserito un ticket con titolo \"{{ ticket.title }}\". Questa email ti è stata inviata per informarti di un aggiornamento alla tua richiesta.\r\n\r\nIl seguente commento è stato aggiunto al ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nPer fornire informazioni aggiuntive, rispondi a questa email mantenendone l'oggetto invariato. In alternativa, è possibile vedere ed aggiornare il ticket online visitando l'indirizzo {{ ticket.ticket_url }}\r\n" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 81, + "fields" : { + "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} {% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Ticket asignado", + "template_name" : "assigned_cc", + "subject" : "(Asignado)", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}{% if ticket.assigned_to %} ha sido asignado a {{ ticket.assigned_to }}{% else %} no ha sido asignado{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "template_name" : "assigned_owner", + "heading" : "Le asignaron un Ticket", + "subject" : "(Asignado a ud)", + "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ({{ ticket.title }}) por {{ ticket.submitter_email }} ha sido asignado a usted.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: USTED
\r\nVer online para actualizar el Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido asignado a usted.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado: USTED\r\nVer online: {{ ticket.staff_url }}\r\n\r\nLa descripción original del ticket es:\r\n\r\n{{ ticket.description }}\r\n\r\n" + }, + "pk" : 82 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "heading" : "Ticket cerrado", + "template_name" : "closed_cc", + "subject" : "(Cerrado)", + "html" : "
Hola,
\r\n\r\nEl Ticket {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, asignado a {{ ticket.get_assigned_to }}{% endif %} ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.staff_url }}.
", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEl Ticket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, asignado a {{ ticket.assigned_to }}{% endif %} ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ resolution }}\r\n\r\n" + }, + "pk" : 83 + }, + { + "fields" : { + "subject" : "(Cerrado)", + "heading" : "Ticket cerrado", + "template_name" : "closed_owner", + "html" : "Hola,
\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket asignado a usted ha sido cerrado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" + }, + "pk" : 84, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para confirmar que el Ticket ha sido cerrado.\r\n\r\nSi cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", + "locale" : "es", + "template_name" : "closed_submitter", + "heading" : "Ticket cerrado", + "subject" : "(cerrado)", + "html" : "
Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para confirmar que el Ticket ha sido cerrado.
\r\n\r\nLa solución dada es:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Para ver este Ticket online, por favor visite {{ ticket.ticket_url }}. Si cree que se requiere trabajo adicional, por favor déjanoslo saber respondiendo a este correo dejando el asunto intacto.
" + }, + "pk" : 85 + }, + { + "pk" : 86, + "fields" : { + "subject" : "(Escalado)", + "heading" : "Ticket escalado", + "template_name" : "escalated_cc", + "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} ('{{ ticket.title }}') ha sido escalado automáticamente.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") ha sido escalado automáticamente.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "es" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 87, + "fields" : { + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nSe revisará su Ticket para darle una solución tan pronto como sea posible.\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.\r\n\r\n", + "html" : "
Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para informarle que su Ticket ha sido escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\nSe revisará su Ticket para darle una solución tan pronto como sea posible.
\r\n\r\nPara ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", + "subject" : "(Escalado)", + "heading" : "Su Ticket ha sido escalado", + "template_name" : "escalated_submitter" + } + }, + { + "fields" : { + "html" : "Hola,
\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "El Ticket asignado a usted ha sido escalado", + "template_name" : "escalated_owner", + "subject" : "(Escalado)", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nUn Ticket asignado a usted ha sido automaticamente escalado ya que ha estado abierto por mas tiempo del esperado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es::\r\n\r\n{{ ticket.description }}\r\n\r\nPor favor revisar este Ticket e intentar dar una solución tan pronto como sea posible.\r\n\r\n" + }, + "pk" : 88, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "es", + "subject" : "(Creado)", + "heading" : "Nuevo Ticket creado", + "template_name" : "newticket_cc", + "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que un Ticket ha sido creado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nVer online para actualizar este Ticket (login requerido)
Descripción:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 89 + }, + { + "pk" : 90, + "fields" : { + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que recibimos su consulta \"{{ ticket.title }}\". \r\n\r\nUsted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID '{{ ticket.ticket }}' en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.\r\n\r\nPara ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.\r\n", + "locale" : "es", + "subject" : "(Creado)", + "heading" : "Su Ticket ha sido creado", + "template_name" : "newticket_submitter", + "html" : "
Hola,
\r\n\r\nEste e-mail es para informar que recibimos su consulta {{ ticket.title }}.
\r\n\r\nUsted no debe realizar nada en este momento. Su Ticket está identificado con el número {{ ticket.ticket }} y será respondido prontamente.
\r\n\r\nSi desea enviar detalles adicionales, o si tiene cualquier consulta con respecto a este Ticket por favor incluya el Ticket ID {{ ticket.ticket }} en el asunto. La manera mas fácil de hacerlo es presionando el botón de \"respuesta\" a este mensaje.
\r\n\r\nPara ver este Ticket online y proveer información adicional, añadir archivos adjuntos o ver actualizaciones recientes, por favor visite {{ ticket.ticket_url }}.
\r\n\r\nNosotros trabajaremos en su consulta y la resolveremos tan pronto como sea posible. Usted recibirá actualizaciones y la solución a su consulta a través de este e-mail.
" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Hola,
\r\n\r\nEl siguiente Ticket ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.
", + "template_name" : "resolved_cc", + "heading" : "Ticket resuelto", + "subject" : "(Resuelto)", + "plain_text" : "Hola,\r\n\r\nEl siguiente Ticket ha sido resuelto:\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", + "locale" : "es" + }, + "pk" : 91 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 92, + "fields" : { + "heading" : "Ticket resuelto", + "subject" : "(Resuelto)", + "template_name" : "resolved_owner", + "html" : "Hola,
\r\n\r\nUn ticket asignado a usted ha sido resuelto.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
La solución dada fue:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Esta solucion ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.
", + "plain_text" : "Hola,\r\n\r\nUn ticket asignado a usted ha sido resuelto.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nLa descripción original es:\r\n\r\n{{ ticket.description }}\r\n\r\nLa solución dada fue:\r\n\r\n{{ ticket.resolution }}\r\n\r\nEsta solución ha sido enviada al remitente, quien realizará la verificación antes de que pueda cerrar el Ticket.\r\n\r\n", + "locale" : "es" + } + }, + { + "fields" : { + "template_name" : "resolved_submitter", + "heading" : "Su Ticket ha sido resuelto", + "subject" : "(Resuelto)", + "html" : "Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este e-mail es para informar que su Ticket ha sido resuelto.
\r\n\r\nLa siguiente solución fue dada a su Ticket {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
¿Puede confirmar que esta solución cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta solución no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.
\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}.
", + "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este e-mail es para informar que su Ticket ha sido resuelto.\r\n\r\nLa siguiente solución fue dada a su Ticket {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n¿Puede confirmar que esta solución cumple con lo que necesita para cerrar este Ticket? Si tiene otras consultas, o cree que esta solución no es la adecuada, por favor responda este mensaje manteniendo el asunto intacto.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.ticket_url }}\r\n\r\n", + "locale" : "es" + }, + "pk" : 93, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "subject" : "(Actualizado)", + "heading" : "Ticket actualizado", + "template_name" : "updated_cc", + "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agregó el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta información {% if private %}no {% endif %} fue enviada al remitente.
", + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }} ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}.\r\n\r\n" + }, + "pk" : 94, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "es", + "plain_text" : "Hola,\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nCola: {{ queue.title }}\r\nTítulo: {{ ticket.title }}\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}\r\nPrioridad: {{ ticket.get_priority_display }}\r\nEstado: {{ ticket.get_status }}\r\nAsignado a: {{ ticket.get_assigned_to }}\r\nVer online: {{ ticket.staff_url }} (login requerido)\r\n\r\nDescripción original:\r\n\r\n{{ ticket.description }}\r\n\r\nSe agregó el siguiente comentario:\r\n\r\n{{ comment }}\r\n\r\nEsta información {% if private %}no {% endif %} fue enviada al remitente.\r\n\r\nSi desea ver este Ticket online, por favor visite {{ ticket.staff_url }}\r\n\r\n", + "html" : "Hola,
\r\n\r\nEste e-mail es para informar que el Ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") por {{ ticket.submitter_email }}, que le fue asignado, ha sido actualizado.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nCola: {{ queue.title }}
\r\nTítulo: {{ ticket.title }}
\r\nCreado: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nRemitente: {{ ticket.submitter_email|default:\"Desconocido\" }}
\r\nPrioridad: {{ ticket.get_priority_display }}
\r\nEstado: {{ ticket.get_status }}
\r\nAsignado a: {{ ticket.get_assigned_to }}
\r\nVer online para actualizar este Ticket (login requerido)
La descripción original es:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Se agregó el siguiente comentario:
\r\n\r\n{{ comment }}\r\n\r\n
Esta información {% if private %}no {% endif %} fue enviada al remitente.
", + "template_name" : "updated_owner", + "heading" : "Ticket actualizado", + "subject" : "(Actualizado)" + }, + "pk" : 95, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Hola,\r\n\r\nRecientemente usted envió el Ticket \"{{ ticket.title }}\". Este correo es para informar que su Ticket ha sido actualizado.\r\n\r\nSe agregó el siguiente comentario al Ticket {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nSi necesita agregar información adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la información de este Ticket visitando {{ ticket.ticket_url }}\r\n\r\n", + "locale" : "es", + "html" : "Hola,
\r\n\r\nRecientemente usted envió el Ticket {{ ticket.title }}. Este correo es para informar que su Ticket ha sido actualizado.
\r\n\r\nSe agregó el siguiente comentario al Ticket {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Si necesita agregar información adicional por favor responda a este mensaje manteniendo el asunto intacto. Por otro lado, usted puede ver y actualizar la información de este Ticket visitando {{ ticket.ticket_url }}.
", + "heading" : "Su Ticket ha sido actualizado", + "subject" : "(Actualizado)", + "template_name" : "updated_submitter" + }, + "pk" : 96 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "您好,\r\n\r\n温馨提示, {{ ticket.submitter_email }}提交的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经 {% if ticket.assigned_to %}分配给 {{ ticket.assigned_to }}{% else %}未分配{% endif %}.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "zh", + "subject" : "(已分配)", + "heading" : "工单已分配", + "template_name" : "assigned_cc", + "html" : "您好,
\r\n\r\n温馨提示, {{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) {% if ticket.assigned_to %}已经分配给 {{ ticket.assigned_to }}{% else %}还未分配{% endif %}.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 97 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 98, + "fields" : { + "heading" : "工单已分配给您", + "subject" : "(已分配给您)", + "template_name" : "assigned_owner", + "html" : "
您好,
\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单 {{ ticket.ticket }} ({{ ticket.title }}) 已经分配给 you.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: YOU
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n温馨提示, 工单 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经 分配给 you.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: YOU\r\n在线查看: {{ ticket.staff_url }}\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "您好,\r\n\r\n工单 {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, 分配给 {{ ticket.assigned_to }}{% endif %} 已经 关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ resolution }}\r\n\r\n", + "locale" : "zh", + "html" : "
您好,
\r\n\r\n工单 {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, 分配给 {{ ticket.get_assigned_to }}{% endif %} 已经 关闭
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
提供的解决方案为:
\r\n\r\n{{ resolution }}\r\n\r\n
如果您想在线查看， 可以访问 {{ ticket.staff_url }}.
", + "template_name" : "closed_cc", + "heading" : "工单已关闭", + "subject" : "(已关闭)" + }, + "pk" : 99 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n以下分配给您的工单, 已经关闭\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", + "heading" : "工单已关闭", + "subject" : "(已关闭)", + "template_name" : "closed_owner", + "html" : "您好,
\r\n\r\n以下分配给您的工单, 已经关闭
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
提供的解决方案为:
\r\n\r\n{{ ticket.resolution }}" + }, + "pk" : 100 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 101, + "fields" : { + "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 本邮件确认工单已经 关闭\r\n\r\nI如果您认为还需要后续工作， 请用原标题回复此邮件.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n", + "locale" : "zh", + "heading" : "工单已关闭", + "subject" : "(已关闭)", + "template_name" : "closed_submitter", + "html" : "
您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 本邮件确认工单已经 关闭
\r\n\r\n已提供的方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
如果您想在线查看， 可以访问 {{ ticket.ticket_url }}. 如果您认为还需要后续工作， 请用原标题回复此邮件.
" + } + }, + { + "fields" : { + "plain_text" : "您好,\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经自动提升优先级.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "zh", + "html" : "您好,
\r\n\r\n温馨提示, 工单 {{ ticket.ticket }} ('{{ ticket.title }}') 已经 自动提升优先级.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "escalated_cc", + "heading" : "工单 已经提升优先级", + "subject" : "(已经提升优先级)" + }, + "pk" : 102, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 103, + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\nA 分配给您的当前工单已经自动提升优先级， 因为打开时间已经超过预期.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n请查看此工单并尽快提供解决方案.\r\n\r\n", + "html" : "
您好,
\r\n\r\nA 当前分配给您的工单已经自动提升优先级 as it 已经 打开时间超过预期.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "escalated_owner", + "heading" : "工单 已分配给 您 已经提升优先级", + "subject" : "(已经提升优先级)" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "您好,\r\n\r\n您最近为我们记录了一个标题为 \"{{ ticket.title }}\" 的工单. 本邮件是想提醒您工单自动升级， 因为已经打开时间超过预期.\r\n\r\n我们将尽快查看并提供解决方案.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.\r\n\r\n", + "locale" : "zh", + "html" : "
您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 本邮件是想提醒您工单自动升级， 因为已经 打开时间超过预期.
\r\n\r\n我们将尽快查看并提供解决方案.
\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.
", + "subject" : "(已经提升优先级)", + "heading" : "您的 工单 已经 已经提升优先级", + "template_name" : "escalated_submitter" + }, + "pk" : 104, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 105, + "fields" : { + "html" : "您好,
\r\n\r\n温馨提示： 新工单已经打开.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n在线查看 更新此工单 (需要登录)
Description:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "新工单已打开", + "subject" : "(已打开)", + "template_name" : "newticket_cc", + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n温馨提示： 新工单已经 打开.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\nDescription:\r\n{{ ticket.description }}\r\n\r\n" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 106, + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n温馨提示： 我们已经收到您主题为 \"{{ ticket.title }}\" 的查询. \r\n\r\n您当前什么都不用做. 您的工单已经分配编号 {{ ticket.ticket }} 且将很快收到回复.\r\n\r\n如果您想告诉我们更多详情, 或者要查询此工单, 请在主题带上工单id '{{ ticket.ticket }}' . 最简单方式就是按下此消息 \"回复\" .\r\n\r\n如果您希望在线查看并提供此工单的更多信息, 附加文件或者查看最近更新, 您可以访问 {{ ticket.ticket_url }}.\r\n\r\n我们将调查您的问题并尽快解决. 您将通过此邮箱收到后续更新和解决方案.\r\n", + "html" : "
您好,
\r\n\r\n温馨提示： 我们已收到您主题为 {{ ticket.title }}.
\r\n\r\n您当前什么都不用做. 您的工单 已经 分配编号 {{ ticket.ticket }} 且将很快收到回复.
\r\n\r\n如果您想告诉我们更多详情, 或者要查询此工单, 请在主题带上工单id {{ ticket.ticket }} . 最简单就是直接点这个消息的 \"回复\" 按钮.
\r\n\r\n如果您希望在线查看并提供此工单的更多信息, 附加文件或者查看最近更新, 您可以访问 {{ ticket.ticket_url }}.
\r\n\r\n我们将调查您的问题并尽快解决. 您将通过此邮箱收到后续更新和解决方案.
", + "subject" : "(已打开)", + "heading" : "您的工单已经打开", + "template_name" : "newticket_submitter" + } + }, + { + "pk" : 107, + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n以下工单 已经 解决:\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的解决方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", + "html" : "您好,
\r\n\r\n以下工单 已经 解决.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
增加的解决方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.
", + "heading" : "工单 解决", + "subject" : "(解决)", + "template_name" : "resolved_cc" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 108, + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\nA 当前分配给您的工单已经 解决.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述为:\r\n\r\n{{ ticket.description }}\r\n\r\n提供的方案为:\r\n\r\n{{ ticket.resolution }}\r\n\r\n此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.\r\n\r\n", + "html" : "您好,
\r\n\r\nA 当前分配给您的工单已经 解决.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
增加的解决方案为:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
此方案已经 邮件发送给提交者, 在您关闭之前需要他先确认.
", + "heading" : "工单 解决", + "template_name" : "resolved_owner", + "subject" : "(解决)" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 此邮件是要告知您解决方案.
\r\n\r\n工单添加了以下解决方案 {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
请您确认下此解决方案是否解决了您的问题， 这样我们可以关闭此工单? 如果有更多问题或者认为方案不够充分，, 请继续使用邮件的主题回复此邮件.
\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}.
", + "template_name" : "resolved_submitter", + "heading" : "您的 工单 已经 解决", + "subject" : "(解决)", + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 此邮件是要告知您解决方案.\r\n\r\n工单添加了以下解决方案 {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\n请您确认下此解决方案是否解决了您的问题， 这样我们可以关闭此工单? 如果有更多问题或者认为方案不够充分，, 请继续使用邮件的主题回复此邮件.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.ticket_url }}\r\n\r\n" + }, + "pk" : 109 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 110, + "fields" : { + "plain_text" : "您好,\r\n\r\n温馨提示, 提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }} 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n已添加以下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有{% else %} 已经 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}.\r\n\r\n", + "locale" : "zh", + "heading" : "工单已更新", + "subject" : "(已更新)", + "template_name" : "updated_cc", + "html" : "您好,
\r\n\r\n温馨提示, {{ ticket.submitter_email }} 的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") 已经更新.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
已添加以下评论:
\r\n\r\n{{ comment }}\r\n\r\n
本信息 {% if private %} 还没有 {% else %} 已经 {% endif %} 邮件发送给提交者.
" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 111, + "fields" : { + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n温馨提示, 提交者分配给{{ ticket.submitter_email }} 您的工单 {{ ticket.ticket }} (\"{{ ticket.title }}\") , 已经更新.\r\n\r\n工单 ID: {{ ticket.ticket }}\r\n待办: {{ queue.title }}\r\n标题: {{ ticket.title }}\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}\r\n优先级:{{ ticket.get_priority_display }}\r\n状态: {{ ticket.get_status }}\r\n已分配给: {{ ticket.get_assigned_to }}\r\n在线查看: {{ ticket.staff_url }} (需要登录)\r\n\r\n原始描述:\r\n\r\n{{ ticket.description }}\r\n\r\n添加了一下评论:\r\n\r\n{{ comment }}\r\n\r\n本信息 {% if private %}还没有 {% endif %} 邮件发送给提交者.\r\n\r\n如果您想在线查看， 可以访问 {{ ticket.staff_url }}\r\n\r\n", + "html" : "您好,
\r\n\r\n温馨提示, 分配给您,提交者{{ ticket.submitter_email }}的工单{{ ticket.ticket }}, 已经更新.
\r\n\r\n\r\n工单 ID: {{ ticket.ticket }}
\r\n待办: {{ queue.title }}
\r\n标题: {{ ticket.title }}
\r\n已打开: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\n提交人: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\n优先级: {{ ticket.get_priority_display }}
\r\n状态: {{ ticket.get_status }}
\r\n已分配给: {{ ticket.get_assigned_to }}
\r\n在线查看 更新此工单 (需要登录)
原工单描述参考：:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
已添加以下评论:
\r\n\r\n{{ comment }}\r\n\r\n
本信息 {% if private %} 还未 {% else %} 已经 {% endif %} been 邮件发送给提交者.
", + "heading" : "工单已更新", + "subject" : "(已更新)", + "template_name" : "updated_owner" + } + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 112, + "fields" : { + "html" : "您好,
\r\n\r\n您最近记录了主题为{{ ticket.title }}的工单. 此邮件是告知您工单的更新.
\r\n\r\n工单添加了以下评论 {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
如果你需要提供更多信息, 请继续使用邮件的主题回复此邮件. 或者您可以在线查看和更新此工单 {{ ticket.ticket_url }}.
", + "template_name" : "updated_submitter", + "heading" : "您的工单已经更新", + "subject" : "(已更新)", + "locale" : "zh", + "plain_text" : "您好,\r\n\r\n您最近记录了主题为\"{{ ticket.title }}\"的工单. 此邮件是告知您工单的更新.\r\n\r\n工单添加了以下评论 {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\n如果你需要提供更多信息, 请继续使用邮件的主题回复此邮件. 或者您可以在线查看和更新此工单 {{ ticket.ticket_url }}\r\n\r\n" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "heading" : "Zarejestrowane nowe zgłoszenie", + "subject" : "(Otwarte)", + "template_name" : "newticket_cc", + "html" : "Dzień dobry,
\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.
\r\n\r\n\r\nIdentyfikator: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Dzień dobry,\r\n\r\nInformacja o nowo zarejestrowanym zgłoszeniu.\r\n\r\nIdentyfikator zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nZobacz: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginalny opis zgłoszenia:\r\n{{ ticket.description }}\r\n\r\n\r\n", + "locale" : "pl" + }, + "pk" : 113 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 114, + "fields" : { + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że otrzymaliśmy Twoje zapytanie do działu pomocy technicznej o temacie \"{{ ticket.title }}\". \r\n\r\nNa tym etapie nie musisz robić nic więcej. Twoje zgłoszenie otrzymało numer {{ ticket.ticket }} i wkrótce otrzymasz odpowiedź.\r\n\r\nJeśli chcesz przesłać nam dalsze szczegóły lub masz pytania dotyczące tego zgłoszenia, podaj w temacie identyfikator zgłoszenia '{{ ticket.ticket }}'. Najprostrzym sposobem na zrobienie tego jest \"odpowiedź\" na tę wiadomość e-mail.\r\n\r\nJeśli chcesz wyświetlić to zgłoszenie online, aby podać dalsze informacje, załączyć pliki lub wyświetlić najnowsze aktualizacje, możesz odwiedzić stronę {{ ticket.ticket_url }}.\r\n\r\nZbadamy Twoje zapytanie i spróbujemy je jak najszybciej rozwiązać. Otrzymasz dalsze aktualizacje i rozwiązanie za pośrednictwem tego adresu e-mail.\r\n\r\n\r\n", + "locale" : "pl", + "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że otrzymaliśmy Twoje zapytanie do działu pomocy technicznej o temacie {{ ticket.title }}.
\r\n\r\nNa tym etapie nie musisz robić nic więcej. Twoje zgłoszenie otrzymało numer {{ ticket.ticket }} i wkrótce otrzymasz odpowiedź.
\r\n\r\neśli chcesz przesłać nam dalsze szczegóły lub masz pytania dotyczące tego zgłoszenia, podaj w temacie identyfikator zgłoszenia {{ ticket.ticket }}. Najprostrzym sposobem na zrobienie tego jest \"odpowiedź\" na tę wiadomość e-mail.
\r\n\r\nJeśli chcesz wyświetlić to zgłoszenie online, aby podać dalsze informacje, załączyć pliki lub wyświetlić najnowsze aktualizacje, możesz odwiedzić stronę {{ ticket.ticket_url }}.
\r\n\r\nZbadamy Twoje zapytanie i spróbujemy je jak najszybciej rozwiązać. Otrzymasz dalsze aktualizacje i rozwiązanie za pośrednictwem tego adresu e-mail.
", + "template_name" : "newticket_submitter", + "heading" : "Twoje zgłoszenie zostało zarejestowane", + "subject" : "(Otwarte)" + } + }, + { + "pk" : 115, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") na {{ ticket.submitter_email }} zostało {% if ticket.assigned_to %}przypisane do {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "heading" : "Zgłoszenie przypisane", + "subject" : "(Przypisane)", + "template_name" : "assigned_cc", + "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) na {{ ticket.submitter_email }} zostało{% if ticket.assigned_to %} przypisane {{ ticket.assigned_to }}{% else %}nieprzypisane{% endif %}.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 116, + "fields" : { + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało Ci przypisane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} (wymagana autoryzacja)\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n", + "locale" : "pl", + "subject" : "(Przypisane Do Ciebie)", + "heading" : "Zgłoszenie przypisane do Ciebie", + "template_name" : "assigned_owner", + "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} zostało Ciprzypisane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", + "html" : "
Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} zostało zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.
", + "heading" : "Zgłoszenie zaktualizowane", + "subject" : "(Zaktualizowane)", + "template_name" : "updated_cc" + }, + "pk" : 117 + }, + { + "pk" : 118, + "fields" : { + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\nNastępujący komentarz został dodany:\r\n\r\n{{ comment }}\r\n\r\nTa informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.\r\n\r\nJeśli chcesz zobaczyć to zgłoszenie online, możesz dokonać tego pod adresem {{ ticket.staff_url }}\r\n\r\n\r\n", + "locale" : "pl", + "heading" : "Zgłoszenie zaktualizowane", + "subject" : "(Zaktualizowane)", + "template_name" : "updated_owner", + "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że zgłoszenie {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }}, które zostało Ci przydzielone, zostało zaktualizowane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Ta informacja została {% if private %}nie została {% endif %} wysłana do zgłaszającego.
" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją o aktualizacji tego zgłoszenia.\r\n\r\nNastępujący komentarz został dodany do zgłoszenia {{ ticket.ticket }}:\r\n\r\n{{ comment }}\r\n\r\nJeśli chcesz przekazać nam dodatkowe informacje, odpowiedz na tego e-maila zachowując tytuł tej wiadomości w nienaruszonym stanie.\r\nOpcjonalnie, możesz również wyświetlić i zaktualizować to zgłoszenie online, odwiedzając stronę {{ ticket.ticket_url }}\r\n\r\n\r\n", + "html" : "Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ninejszy e-mail jest informacją o aktualizacji tego zgłoszenia.
\r\n\r\nNastępujący komentarz został dodany do zgłoszenia {{ ticket.ticket }}:
\r\n\r\n{{ comment }}\r\n\r\n
Jeśli chcesz przekazać nam dodatkowe informacje, odpowiedz na tego e-maila zachowując tytuł tej wiadomości w nienaruszonym stanie. Opcjonalnie, możesz również wyświetlić i zaktualizować to zgłoszenie online, odwiedzając stronę {{ ticket.ticket_url }}.
", + "heading" : "Twoje zgłoszenie zostało zaktualizowane", + "subject" : "(Zaktualizowane)", + "template_name" : "updated_submitter" + }, + "pk" : 119 + }, + { + "pk" : 120, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nTwój problem został rozwiązany:\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", + "html" : "Dzień dobry,
\r\n\r\nTwój problem został rozwiązany.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.
", + "template_name" : "resolved_cc", + "heading" : "Zgłoszenie rozwiązane", + "subject" : "(Rozwiązane)" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.\r\n\r\n\r\n", + "locale" : "pl", + "heading" : "Zgłoszenie rozwiązane", + "subject" : "(Rozwiązane)", + "template_name" : "resolved_owner", + "html" : "Dzień dobry,
\r\n\r\nZgłoszenie przypisane do Ciebie zostało rozwiązane.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozwiązanie problemu zostało przesłane do osoby zgłaszającej problem, która zweryfikuje zaproponowane rozwiązanie, zanim będzie można zamknąć zgłoszenie.
" + }, + "pk" : 121 + }, + { + "fields" : { + "plain_text" : "Dzień dobry, \r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją dla Ciebie, iż udało nam się rozwiązać twój problem.\r\n\r\nNastępujące rozwiązanie zostało zaproponowane dla zgłoszenia {{ ticket.ticket }}:\r\n\r\n{{ resolution }}\r\n\r\nCzy możesz potwierdzić, że to rozwiązane spełnia twoje potrzeby, abyśmy mogli zamknąć to zgłoszenie ? Jeśli masz dalsze pytania lub uważasz, że to rozwiązane jest satysfakcjonujące, odpowiedz na tego e-maila zachowując tytuł e-maila w nienaruszonym stanie.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}", + "locale" : "pl", + "heading" : "Twoje zgłoszenie zostało rozwiązane", + "subject" : "(Rozwiązane)", + "template_name" : "resolved_submitter", + "html" : "Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }} Ninejszy e-mail jest informacją dla Ciebie, iż udało nam się rozwiązać twój problem.
\r\n\r\nNastępujące rozwiązanie zostało zaproponowane dla zgłoszenia {{ ticket.ticket }}:
\r\n\r\n{{ resolution }}\r\n\r\n
Czy możesz potwierdzić, że to rozwiązane spełnia twoje potrzeby, abyśmy mogli zamknąć to zgłoszenie ? Jeśli masz dalsze pytania lub uważasz, że to rozwiązane jest satysfakcjonujące, odpowiedz na tego e-maila zachowując tytuł e-maila w nienaruszonym stanie.
\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" + }, + "pk" : 122, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 123, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nzgłoszenie {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, przypisane do {{ ticket.assigned_to }}{% endif %} zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ resolution }}\r\n\r\n\r\n", + "template_name" : "closed_cc", + "heading" : "Zgłoszenie zamknięte", + "subject" : "(Zamknięte)", + "html" : "Dzień dobry,
\r\n\r\nZgłoszenie {{ ticket.title }} ('{{ ticket.title }}'){% if ticket.assigned_to %}, przypisane {{ ticket.get_assigned_to }}{% endif %} zostało zamknięte.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ resolution }}\r\n\r\n
Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 124, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nJeśli chcesz zobaczyć zgłoszenie online, odwiedź stronę {{ ticket.staff_url }}\r\n\r\n\r\n", + "html" : "Dzień dobry,
\r\n\r\nZgłoszenie przypisane do Ciebie zostało zamknięte.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozwiązanie problemu:
\r\n\r\n{{ ticket.resolution }}", + "subject" : "(Zamknięte)", + "heading" : "Zgłoszenie zamknięte", + "template_name" : "closed_owner" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 125, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ninejszy e-mail jest informacją dla Ciebie, iż zgłoszenie zostało zamknięte.\r\n\r\nJeśli uważasz, że dla tego zgłoszenia w dalszym ciągu wymagana jest dalsza praca, daj nam znać. Po prostu odpowiedz na ten e-mail zachowując tytuł wiadomości w nienaruszonym stanie.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.\r\n\r\nRozwiązanie problemu:\r\n\r\n{{ ticket.resolution }}\r\n\r\n\r\n", + "html" : "
Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ninejszy e-mail jest informacją dla Ciebie, iż zgłoszenie zostało zamknięte.
\r\n\r\nRozwiązanie problemu::
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Jeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}. Jeśli uważasz, że dla tego zgłoszenia w dalszym ciągu wymagana jest dalsza praca, daj nam znać. Po prostu odpowiedz na ten e-mail zachowując tytuł wiadomości w nienaruszonym stanie.
", + "heading" : "Zgłoszenie zamknięte", + "template_name" : "closed_submitter", + "subject" : "(Zamknięte)" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Dzień dobry,\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} (\"{{ ticket.title }}\") został zmieniony priorytet automatycznie.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\n\r\n", + "locale" : "pl", + "heading" : "Zmieniono priorytet zgłoszenia", + "subject" : "(Eskalacja)", + "template_name" : "escalated_cc", + "html" : "Dzień dobry,
\r\n\r\nTo jest wiadomość e-mail z informacją, że dla zgłoszenia {{ ticket.ticket }} ('{{ ticket.title }}') został zmieniony priorytet automatycznie.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + }, + "pk" : 126, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 127, + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.\r\n\r\nIdentyfikator Zgłoszenia: {{ ticket.ticket }}\r\nKolejka: {{ queue.title }}\r\nTytuł: {{ ticket.title }}\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZgłaszający: {{ ticket.submitter_email|default:\"Brak\" }}\r\nPriorytet: {{ ticket.get_priority_display }}\r\nStatus: {{ ticket.get_status }}\r\nPrzypisane Do: {{ ticket.get_assigned_to }}\r\nZobacz Online: {{ ticket.staff_url }} ( wymagana autoryzacja )\r\n\r\nOryginaly opis zgłoszenia:\r\n\r\n{{ ticket.description }}\r\n\r\nPrzejrzyj to zgłoszenie i postaraj się jak najszybciej rozwiązać problem.\r\n\r\n\r\n", + "html" : "
Dzień dobry,
\r\n\r\nDla zgłoszenia, które zostało Tobie przypisane, został autmoatycznie zmieniony jego priorytet, ponieważ było otwarte dłużej niż oczekiwano.
\r\n\r\n\r\nIdentyfikator Zgłoszenia:: {{ ticket.ticket }}
\r\nKolejka: {{ queue.title }}
\r\nTytuł: {{ ticket.title }}
\r\nData Zgłoszenia: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZgłaszający: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorytet: {{ ticket.get_priority_display }}
\r\nStatus: {{ ticket.get_status }}
\r\nPrzypisane Do: {{ ticket.get_assigned_to }}
\r\nZobacz Online aby zaktualizować zgłoszenie (wymagana autoryzacja)
Oryginalny opis zgłoszenia:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Zmienionio priorytet przydzielonego do Ciebie zgłoszenia", + "template_name" : "escalated_owner", + "subject" : "(Eskalacja)" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "locale" : "pl", + "plain_text" : "Dzień dobry,\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie \"{{ ticket.title }}\". Ten e-mail ma na celu poinformowanie Cię o automatycznej zmianie priorytetu dla Twojego zgłoszenia, ponieważ był on otwarty dłużej niż oczekiwano.\r\n\r\n\r\nNiedługo przejrzymy Twoje zgłoszenie i postaramy się jak najszybciej rozwiązać problem.\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.\r\n\r\n\r\n\r\n\r\n", + "heading" : "Zmieniono priorytet Twojego zgłoszenia", + "template_name" : "escalated_submitter", + "subject" : "(Eskalacja)", + "html" : "
Dzień dobry,
\r\n\r\nOstatnio zarejestrowałeś u nas zgłoszenie {{ ticket.title }}. Ten e-mail ma na celu poinformowanie Cię o automatycznej zmianie priorytetu dla Twojego zgłoszenia, ponieważ był on otwarty dłużej niż oczekiwano.
\r\n\r\nNiedługo przejrzymy Twoje zgłoszenie i postaramy się jak najszybciej rozwiązać problem.
\r\n\r\nJeśli chcesz zobaczyć Twoje zgłoszenie online, proszę wejdź na stronę {{ ticket.ticket_url }}.
" + }, + "pk" : 128, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}nebyl nikomu přiřazen{% endif %}.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)
Původní zadání ticketu:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "template_name" : "assigned_cc", + "heading" : "Ticket přiřazen", + "subject" : "(Přiřazeno)", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} {% if ticket.assigned_to %}byl přiřazen {{ ticket.assigned_to }}{% else %}a nebyl nikomu přiřazen{% endif %}.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nPůvodní zadání ticketu je:\r\n\r\n{{ ticket.description }}" + }, + "pk" : 129, + "model" : "helpdesk.emailtemplate" + }, + { + "pk" : 130, + "fields" : { + "template_name" : "assigned_owner", + "heading" : "Ticket Vám byl přiřazen", + "subject" : "(Ticket Vám byl přiřazen)", + "html" : "
Hello,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} ({{ ticket.title }}) od {{ ticket.submitter_email }} Vám byl přiřazen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: VÁM
\r\nProhlédnout online pro aktualizaci (nutné přihlášení)
Původní popis ticketu byl:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket {{ ticket.ticket }} (\"{{ ticket.title }}\") od {{ ticket.submitter_email }} Vám byl přiřazen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřzeno: VÁM\r\nProhlédnout online: {{ ticket.staff_url }}\r\n\r\nPůvodní popis ticketu byl:\r\n\r\n{{ ticket.description }}", + "locale" : "cs" + }, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}", + "locale" : "cs", + "heading" : "Ticket Closed", + "subject" : "(Uzavřeno)", + "template_name" : "closed_cc", + "html" : "
Dobrý den,
\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl uzavřen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Důvod uzavření:
\r\n\r\n{{ resolution }}" + }, + "pk" : 131, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "
Dobrý den,
\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\") přiřazený Vám byl uzavřen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: Vám
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Důvod uzavření:
\r\n\r\n{{ resolution }}", + "heading" : "Ticket uzavřen", + "template_name" : "closed_owner", + "subject" : "(Uzavřeno)", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\") přiřazený VÁM byl uzavřen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: Vy\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nUzavření z důvodu:\r\n\r\n{{ resolution }}" + }, + "pk" : 132, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 133, + "fields" : { + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vám potvrzujeme jeho uzavření.\r\n\r\nPokud si myslíte, že ticket vyžaduje další práci, dejte nám prosím vědět odpovědí na tento e-mail bez změněného předmětu zprávy.\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.\r\n\r\nDůvod rozřešení:\r\n\r\n{{ ticket.resolution }}", + "html" : "
Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vám potvrzujeme jeho uzavření.
\r\n\r\nDůvod rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Pokud si přejete prohlídnout ticket on-line, navštivte {{ ticket.ticket_url }}. Pokud si myslíte, že ticket vyžaduje další práci, dejte nám prosím vědět odpovědí na tento e-mail bez změněného předmětu zprávy.
", + "template_name" : "closed_submitter", + "heading" : "Ticket uzavřen", + "subject" : "(Uzavřeno)" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Dobrý den,
\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} automaticky vyhrocen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}", + "heading" : "Ticket vyhrocen", + "template_name" : "escalated_cc", + "subject" : "(Vyhroceno)", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nTicket {{ ticket.title }} (\"{{ ticket.title }}\"){% if ticket.assigned_to %}, přiřazený {{ ticket.assigned_to }}{% endif %} byl automaticky vyhrocen.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}" + }, + "pk" : 134 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 135, + "fields" : { + "html" : "
Dobrý den,
\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout online nebo aktualizovat (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n\r\n
Prosím podívejte se na ticket a pokuste se ho rozřešit co nejdříve.
", + "subject" : "(Vyhroceno)", + "heading" : "Váš přiřazený ticket byl vyhrocen", + "template_name" : "escalated_owner", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nticket, který Vám je přiřazen byl automaticky vyhrocen, protože byl otevřen delší dobu, než se čekalo.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřený: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout online: {{ ticket.staff_url }} (nutné příhlášení)\r\n\r\nPůvodní popis byl:\r\n\r\n{{ ticket.description }}\r\n\r\nProsím podívejte se na ticket a pokuste se ho rozřešit co nejdříve." + } + }, + { + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vás upozorňujeme na automatické vyhrocení ticketu, protože byl otevřen déle než se očekávalo.\r\n\r\nBudeme se snažit o jeho nejrychlejší vyřešení.\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.", + "locale" : "cs", + "heading" : "Ticket vyhrocen", + "template_name" : "escalated_submitter", + "subject" : "(Vyhroceno)", + "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem Vás upozorňujeme na automatické vyhrocení ticketu, protože byl otevřen déle než se očekávalo.
\r\n\r\nBudeme se snažit o jeho nejrychlejší vyřešení.
\r\n\r\nPokud si přejete nahládnout na ticket on-line, navštivte {{ ticket.ticket_url }}.
" + }, + "pk" : 136, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 137, + "fields" : { + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nProhlédnout on-line: {{ ticket.staff_url }}\r\n\r\nZadání ticketu je:\r\n\r\n{{ ticket.description }}", + "heading" : "Založen nový ticket", + "template_name" : "newticket_cc", + "subject" : "(Otevřený)", + "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme na vědomí, že ticket byl založen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout Online pro aktualizaci (je potřeba se přihlásit)
Zadání:
\r\n\r\n{{ ticket.description|linebreaksbr }}" + } + }, + { + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme vědět, že jsme přijali ticket \"{{ ticket.title }}\". \r\n\r\nV tuto chvíli nemusíte dělat nic. Váš ticket dostal číslo {{ ticket.ticket }} a v krátké době se k němu dostaneme a odpovíme Vám.\r\n\r\nPřejte-li si dostat další detaily nebo máte-li jakýkoliv dotaz stran ticketu, přidejte prosím do předmětu Vašeho e-mailu číslo ticketu '{{ ticket.ticket }}'. Nejsnáze tak učiníte, pokud odpovíte na tento e-mail.\r\n\r\nPodíváme se na problém a pokusíme se ho co nejdříve vyřešit. Další detaily Vám budeme psát na tuto e-mailovou adresu.Pokud se potřebujete podívat ticket online, přidat soubory nebo další detaily, navštivte {{ ticket.ticket_url }}.", + "locale" : "cs", + "html" : "
Dobrý den,
\r\n\r\n\r\ntímto automaticky generovaným e-mailem Vám dáváme vědět, že jsme přijali ticket {{ ticket.title }}.
\r\n\r\nV tuto chvíli nemusíte dělat nic. Váš ticket dostal číslo {{ ticket.ticket }} a v krátké době se k němu dostaneme a odpovíme Vám.
\r\n\r\nPřejte-li si dostat další detaily nebo máte-li jakýkoliv dotaz stran ticketu, přidejte prosím do předmětu Vašeho e-mailu číslo ticketu {{ ticket.ticket }}. Nejsnáze tak učiníte, pokud odpovíte na tento e-mail.
\r\n\r\nPokud se potřebujete podívat ticket online, přidat soubory nebo další detaily, navštivte {{ ticket.ticket_url }}.
", + "heading" : "Váš ticket byl založen", + "template_name" : "newticket_submitter", + "subject" : "(Otevřen)" + }, + "pk" : 138, + "model" : "helpdesk.emailtemplate" + }, + { + "fields" : { + "html" : "Dobrý den,
\r\n\r\nTicket byl rozřešen.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-line (nutné přihlášení)
Původní popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Toto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít.
", + "heading" : "Ticket rozřešen", + "subject" : "(Rozřešeno)", + "template_name" : "resolved_cc", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nticket byl rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPůvodní popis ticketu:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nToto rozřešení bylo zasláno e-mailem zadavateli, který řešení ověří a potom jej bude možné uzavřít." + }, + "pk" : 139, + "model" : "helpdesk.emailtemplate" + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "html" : "Dobrý den,
\r\n\r\nticket přiřazený Vám byl právě rozřešen
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nProhlédnout on-line (nutné přihlášení)
Původní zadání:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Rozřešení:
\r\n\r\n{{ ticket.resolution }}\r\n\r\n
Rozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít.
", + "heading" : "Ticket rozřešen", + "template_name" : "resolved_owner", + "subject" : "(Rozřešeno)", + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nticket přiřazený Vám byl právě rozřešen\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadaatel: {{ ticket.submitter_email|default:\"Unknown\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} požadováno přihlášení)\r\n\r\nPůvodní popis:\r\n\r\n{{ ticket.description }}\r\n\r\nRozřešení:\r\n\r\n{{ ticket.resolution }}\r\n\r\nRozřešení bylo posláno e-mailem zadavateli, který jej potvrdí a potom bude možné ticket zavřít" + }, + "pk" : 140 + }, + { + "model" : "helpdesk.emailtemplate", + "pk" : 141, + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem bychom Vás rádi informovali o jeho rozřešení.\r\n\r\nK ticketu {{ ticket.ticket }} bylo zadáno následující rozřešení:\r\n\r\n{{ resolution }}\r\n\r\nProsíme Vás o potvrzení, že toto rozřešení skutečně řeší Vaše potřeby a my můžeme ticket zavřít. Pokud máte jakékoliv další dotazy nebo pokud si myslíte, že řešení není adekvátní, odpovězte na tento e-mail a ponechte nezměněný předmět.\r\n\r\nPro on-line správu prosím navštivte {{ ticket.ticket_url }}", + "locale" : "cs", + "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket {{ ticket.title }}. Tímto e-mailem bychom Vás rádi informovali o jeho rozřešení.
\r\n\r\nK ticketu {{ ticket.ticket }}: bylo zadáno následující rozřešení:
\r\n\r\n{{ resolution }}\r\n\r\n
Prosíme Vás o potvrzení, že toto rozřešení skutečně řeší Vaše potřeby a my můžeme ticket zavřít. Pokud máte jakékoliv další dotazy nebo pokud si myslíte, že řešení není adekvátní, odpovězte na tento e-mail a ponechte nezměněný předmět.
\r\n\r\nPro on-line správu prosím navštivte {{ ticket.ticket_url }}.
", + "subject" : "(Rozřešeno)", + "heading" : "Váš ticket byl rozřešen", + "template_name" : "resolved_submitter" + } + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", + "locale" : "cs", + "heading" : "Ticket aktualizován", + "template_name" : "updated_cc", + "subject" : "(Aktualizováno)", + "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-oline pro aktualizci (nutné přihlášení)
Popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Přidaný komentář:
\r\n\r\n{{ comment }}\r\n\r\n
Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.
" + }, + "pk" : 142 + }, + { + "model" : "helpdesk.emailtemplate", + "fields" : { + "plain_text" : "Dobrý den,\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}\r\nFronta: {{ queue.title }}\r\nNadpis: {{ ticket.title }}\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}\r\nZadavatel: {{ ticket.submitter_email|default:\"Neznámý\" }}\r\nPriorita: {{ ticket.get_priority_display }}\r\nStav: {{ ticket.get_status }}\r\nPřiřazeno: {{ ticket.get_assigned_to }}\r\nOn-line: {{ ticket.staff_url }} (nutné přihlášení)\r\n\r\nPopis:\r\n\r\n{{ ticket.description }}\r\n\r\nPřidaný komentář:\r\n\r\n{{ comment }}\r\n\r\nTato informace {% if private %}ne{% endif %}byla poslána e-mailem zadavateli.\r\n\r\nPro on-line správu ticketu navštivte {{ ticket.staff_url }}.", + "locale" : "cs", + "heading" : "Ticket aktualizován", + "subject" : "(Aktualizováno)", + "template_name" : "updated_owner", + "html" : "Dobrý den,
\r\n\r\ntímto automaticky generovaným e-mailem bychom Vás rádi informovali, že Váš ticket {{ ticket.ticket }} od {{ ticket.submitter_email }} byl aktualizován.
\r\n\r\n\r\nTicket ID: {{ ticket.ticket }}
\r\nFronta: {{ queue.title }}
\r\nNadpis: {{ ticket.title }}
\r\nOtevřeno: {{ ticket.created|date:\"l N jS Y, \\a\\t P\" }}
\r\nZadavatel: {{ ticket.submitter_email|default:\"Unknown\" }}
\r\nPriorita: {{ ticket.get_priority_display }}
\r\nStav: {{ ticket.get_status }}
\r\nPřiřazeno: {{ ticket.get_assigned_to }}
\r\nOn-oline pro aktualizci (nutné přihlášení)
Popis:
\r\n\r\n{{ ticket.description|linebreaksbr }}\r\n\r\n
Přidaný komentář:
\r\n\r\n{{ comment }}\r\n\r\n
Tato informace{% if private %}ne{% endif %}byla poslána e-mailem zadavateli.
" + }, + "pk" : 143 + }, + { + "pk" : 144, + "fields" : { + "locale" : "cs", + "plain_text" : "Dobrý den,\r\n\r\nnedávno jste nám zadali ticket \"{{ ticket.title }}\". Tímto e-mailem bychom Vás rádi informovali o jeho aktualizaci.\r\n\r\nK ticketu {{ ticket.ticket }} byl přidán následující komentář:\r\n\r\n{{ comment }}\r\n\r\nPokud potřebujete přidat další informace, prosím odpovězte na tento e-mail a ponechte původní předmět. Další možností je navštívit přímo formulář ticketu na adrese {{ ticket.ticket_url }}.", + "html" : "Dobrý den,
\r\n\r\nnedávno jste nám zadali ticket {{ ticket.title }}. Tímto e-mailem bychom Vás rádi informovali o jeho aktualizaci.
\r\n\r\nK ticketu {{ ticket.ticket }} byl přidán následující komentář::
\r\n\r\n{{ comment }}\r\n\r\n
Pokud potřebujete přidat další informace, prosím odpovězte na tento e-mail a ponechte původní předmět. Další možností je navštívit přímo formulář ticketu na adrese {{ ticket.ticket_url }}.
", + "subject" : "(Aktualizováno)", + "heading" : "Váš ticket byl aktualizován", + "template_name" : "updated_submitter" + }, + "model" : "helpdesk.emailtemplate" + } ] diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.mo b/helpdesk/locale/cs/LC_MESSAGES/django.mo index 5057b8bd..b939c14e 100644 Binary files a/helpdesk/locale/cs/LC_MESSAGES/django.mo and b/helpdesk/locale/cs/LC_MESSAGES/django.mo differ diff --git a/helpdesk/locale/cs/LC_MESSAGES/django.po b/helpdesk/locale/cs/LC_MESSAGES/django.po index 9d4c81fc..267da0d1 100644 --- a/helpdesk/locale/cs/LC_MESSAGES/django.po +++ b/helpdesk/locale/cs/LC_MESSAGES/django.po @@ -1,2393 +1,2884 @@ # django-helpdesk English language translation # Copyright (C) 2011 Ross Poulton # This file is distributed under the same license as the django-helpdesk package. -# +# # Translators: # Translators: +# jachymThe following e-mail addresses are currently being ignored by the incoming e-mail processor. You can add a new e-mail address to the list or delete any of the items below as required.
" +"The following e-mail addresses are currently being ignored by the " +"incoming e-mail processor. You can add a new item or delete any of the items " +"below as required.
" msgstr "" +"\n" +"Tyto e-maillové adresy jsou procesorem ignorovány. Můžete přidat na " +"seznam nové adresy nebo smazat některou z položek níže.
" -#: templates/helpdesk/email_ignore_list.html:13 +#: helpdesk/templates/helpdesk/email_ignore_list.html:19 +msgid "Add an Email" +msgstr "Přidat e-mail" + +#: helpdesk/templates/helpdesk/email_ignore_list.html:26 msgid "Date Added" -msgstr "" +msgstr "Přidáno datum" -#: templates/helpdesk/email_ignore_list.html:13 +#: helpdesk/templates/helpdesk/email_ignore_list.html:28 msgid "Keep in mailbox?" -msgstr "" +msgstr "Ponechat v mailboxu?" -#: templates/helpdesk/email_ignore_list.html:21 -#: templates/helpdesk/ticket_list.html:260 +#: helpdesk/templates/helpdesk/email_ignore_list.html:29 +#: helpdesk/templates/helpdesk/email_ignore_list.html:40 +#: helpdesk/templates/helpdesk/include/unassigned.html:33 +#: helpdesk/templates/helpdesk/ticket.html:103 +#: helpdesk/templates/helpdesk/ticket.html:119 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:28 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:37 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:17 +#: helpdesk/templates/helpdesk/ticket_list.html:254 +msgid "Delete" +msgstr "Smazat" + +#: helpdesk/templates/helpdesk/email_ignore_list.html:38 +#: helpdesk/templates/helpdesk/ticket_list.html:249 msgid "All" -msgstr "" +msgstr "Všechny" -#: templates/helpdesk/email_ignore_list.html:22 +#: helpdesk/templates/helpdesk/email_ignore_list.html:39 msgid "Keep" -msgstr "" +msgstr "Ponechat" -#: templates/helpdesk/email_ignore_list.html:29 +#: helpdesk/templates/helpdesk/email_ignore_list.html:56 msgid "" "Note: If the 'Keep' option is not selected, emails sent " "from that address will be deleted permanently." msgstr "" +"Poznámka: Pokud volba 'Ponechat' není zatržena, jsou e-" +"maily automaticky mazány ze serveru." -#: templates/helpdesk/followup_edit.html:2 +#: helpdesk/templates/helpdesk/followup_edit.html:2 msgid "Edit followup" -msgstr "" +msgstr "Editovat návazné" -#: templates/helpdesk/followup_edit.html:9 +#: helpdesk/templates/helpdesk/followup_edit.html:16 msgid "Edit FollowUp" -msgstr "" +msgstr "Editovat návazné" -#: templates/helpdesk/followup_edit.html:14 +#: helpdesk/templates/helpdesk/followup_edit.html:21 msgid "Reassign ticket:" -msgstr "" +msgstr "Znovu přiřadit ticket" -#: templates/helpdesk/followup_edit.html:16 +#: helpdesk/templates/helpdesk/followup_edit.html:23 msgid "Title:" -msgstr "" +msgstr "Nadpis:" -#: templates/helpdesk/followup_edit.html:18 +#: helpdesk/templates/helpdesk/followup_edit.html:25 msgid "Comment:" +msgstr "Komentář" + +#: helpdesk/templates/helpdesk/include/stats.html:7 +msgid "Helpdesk Summary" +msgstr "Souhrn Helpdesku" + +#: helpdesk/templates/helpdesk/include/stats.html:27 +msgid "View Tickets" +msgstr "Prohlédnout tickety" + +#: helpdesk/templates/helpdesk/include/stats.html:27 +msgid "No tickets in this range" +msgstr "V tomto rozsahu nejsou žádné tickety" + +#: helpdesk/templates/helpdesk/include/tickets.html:7 +msgid "Your Tickets" +msgstr "Vaše Tickety" + +#: helpdesk/templates/helpdesk/include/tickets.html:16 +#: helpdesk/templates/helpdesk/include/unassigned.html:16 +#: helpdesk/templates/helpdesk/ticket_list.html:221 +msgid "Pr" +msgstr "Pr" + +#: helpdesk/templates/helpdesk/include/tickets.html:20 +#: helpdesk/templates/helpdesk/kb_category.html:30 +msgid "Last Update" +msgstr "Poslední aktualizace" + +#: helpdesk/templates/helpdesk/include/tickets.html:34 +msgid "You do not have any pending tickets." msgstr "" -#: templates/helpdesk/kb_category.html:4 -#: templates/helpdesk/kb_category.html:12 +#: helpdesk/templates/helpdesk/include/unassigned.html:7 +msgid "(pick up a ticket if you start to work on it)" +msgstr "(převzít ticket, pokud na něm začnete pracovat)" + +#: helpdesk/templates/helpdesk/include/unassigned.html:32 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:53 +msgid "Take" +msgstr "Převzít" + +#: helpdesk/templates/helpdesk/include/unassigned.html:37 +#: helpdesk/templates/helpdesk/report_index.html:54 +msgid "There are no unassigned tickets." +msgstr "Nejsou žádné nepřiřazené tickety" + +#: helpdesk/templates/helpdesk/kb_category.html:4 +msgid "Knowledgebase Category" +msgstr "Katorie znalostní báze" + +#: helpdesk/templates/helpdesk/kb_category.html:4 #, python-format -msgid "Knowledgebase Category: %(kbcat)s" -msgstr "" +msgid "%(kbcat)s" +msgstr "%(kbcat)s" -#: templates/helpdesk/kb_category.html:6 +#: helpdesk/templates/helpdesk/kb_category.html:8 #, python-format msgid "You are viewing all items in the %(kbcat)s category." -msgstr "" +msgstr "Díváte se na všechny položky kategorie %(kbcat)s" -#: templates/helpdesk/kb_category.html:13 -msgid "Article" +#: helpdesk/templates/helpdesk/kb_category.html:26 +#, python-format +msgid "View Answer " msgstr "" +"Prohlédnout Odpověď " -#: templates/helpdesk/kb_index.html:4 templates/helpdesk/navigation.html:21 -#: templates/helpdesk/navigation.html:71 +#: helpdesk/templates/helpdesk/kb_category.html:29 +msgid "Rating" +msgstr "Hodnocení" + +#: helpdesk/templates/helpdesk/kb_index.html:4 +#: helpdesk/templates/helpdesk/kb_item.html:4 +#: helpdesk/templates/helpdesk/navigation.html:33 +#: helpdesk/templates/helpdesk/navigation.html:101 msgid "Knowledgebase" -msgstr "" +msgstr "Znalostní báze" -#: templates/helpdesk/kb_index.html:6 +#: helpdesk/templates/helpdesk/kb_index.html:6 msgid "" -"We have listed a number of knowledgebase articles for your perusal in the " +"We have listed a number of Knowledgebase articles for your perusal in the " "following categories. Please check to see if any of these articles address " "your problem prior to opening a support ticket." msgstr "" +"Máme pro vás články ze znalostní báze z následujících kategorií. Prosím " +"podívejte se, jestli některé články neřeší Váš problém před tím, než " +"otevřete nový ticket" -#: templates/helpdesk/kb_index.html:10 -#: templates/helpdesk/public_homepage.html:10 -msgid "Knowledgebase Categories" -msgstr "" +#: helpdesk/templates/helpdesk/kb_index.html:20 +msgid "View articles" +msgstr "Prohlédnout články" -#: templates/helpdesk/kb_item.html:4 +#: helpdesk/templates/helpdesk/kb_item.html:4 #, python-format -msgid "Knowledgebase: %(item)s" -msgstr "" +msgid "%(item)s" +msgstr "%(item)s" -#: templates/helpdesk/kb_item.html:16 -#, python-format -msgid "" -"View other %(category_title)s " -"articles, or continue viewing other knowledgebase " -"articles." -msgstr "" +#: helpdesk/templates/helpdesk/kb_item.html:17 +msgid "Did you find this article useful?" +msgstr "Pomohl Vám tento článek?" -#: templates/helpdesk/kb_item.html:18 -msgid "Feedback" -msgstr "" - -#: templates/helpdesk/kb_item.html:20 -msgid "" -"We give our users an opportunity to vote for items that they believe have " -"helped them out, in order for us to better serve future customers. We would " -"appreciate your feedback on this article. Did you find it useful?" -msgstr "" - -#: templates/helpdesk/kb_item.html:23 -msgid "This article was useful to me" -msgstr "" - -#: templates/helpdesk/kb_item.html:24 -msgid "This article was not useful to me" -msgstr "" - -#: templates/helpdesk/kb_item.html:27 +#: helpdesk/templates/helpdesk/kb_item.html:28 msgid "The results of voting by other readers of this article are below:" -msgstr "" +msgstr "Výsledky hlasování dalších čtenářů jsou níže" -#: templates/helpdesk/kb_item.html:30 +#: helpdesk/templates/helpdesk/kb_item.html:30 #, python-format msgid "Recommendations: %(recommendations)s" -msgstr "" +msgstr "Doporučení: %(recommendations)s" -#: templates/helpdesk/kb_item.html:31 +#: helpdesk/templates/helpdesk/kb_item.html:31 #, python-format msgid "Votes: %(votes)s" -msgstr "" +msgstr "Hlasování: %(votes)s" -#: templates/helpdesk/kb_item.html:32 +#: helpdesk/templates/helpdesk/kb_item.html:32 #, python-format msgid "Overall Rating: %(score)s" +msgstr "Celkové hodnocení: %(score)s" + +#: helpdesk/templates/helpdesk/kb_item.html:40 +#, python-format +msgid "" +"View other %(category_title)s articles, or continue viewing other knowledgebase articles." +msgstr "" +"Prohlédnout další %(category_title)s " +"články, nebo pokračovat v prohlížení dalších článků " +"znalostní báze." + +#: helpdesk/templates/helpdesk/navigation.html:7 +msgid "Toggle navigation" msgstr "" -#: templates/helpdesk/navigation.html:16 templates/helpdesk/navigation.html:64 +#: helpdesk/templates/helpdesk/navigation.html:20 +#: helpdesk/templates/helpdesk/navigation.html:94 msgid "Dashboard" -msgstr "" +msgstr "Nástěnka" -#: templates/helpdesk/navigation.html:18 +#: helpdesk/templates/helpdesk/navigation.html:26 msgid "New Ticket" -msgstr "" +msgstr "Nový ticket" -#: templates/helpdesk/navigation.html:19 +#: helpdesk/templates/helpdesk/navigation.html:29 msgid "Stats" -msgstr "" +msgstr "Statistiky" -#: templates/helpdesk/navigation.html:24 +#: helpdesk/templates/helpdesk/navigation.html:38 msgid "Saved Query" -msgstr "" +msgstr "Uložené dotazy" -#: templates/helpdesk/navigation.html:39 -msgid "Change password" -msgstr "" - -#: templates/helpdesk/navigation.html:50 +#: helpdesk/templates/helpdesk/navigation.html:53 msgid "Search..." -msgstr "" +msgstr "Vyhledávat..." -#: templates/helpdesk/navigation.html:50 +#: helpdesk/templates/helpdesk/navigation.html:53 msgid "Enter a keyword, or a ticket number to jump straight to that ticket." +msgstr "Vložte klíčové slovo, číslo ticketu nebo skočte rovnou na ticket." + +#: helpdesk/templates/helpdesk/navigation.html:57 +#: helpdesk/templates/helpdesk/ticket_list.html:254 +msgid "Go" msgstr "" -#: templates/helpdesk/navigation.html:73 +#: helpdesk/templates/helpdesk/navigation.html:73 +#: helpdesk/templates/helpdesk/rss_list.html:3 +#: helpdesk/templates/helpdesk/rss_list.html:5 +msgid "RSS Feeds" +msgstr "RSS kanály" + +#: helpdesk/templates/helpdesk/navigation.html:75 +msgid "Change password" +msgstr "Změnit heslo" + +#: helpdesk/templates/helpdesk/navigation.html:79 +#: helpdesk/templates/helpdesk/system_settings.html:6 +msgid "System Settings" +msgstr "Systémová nastavení" + +#: helpdesk/templates/helpdesk/navigation.html:82 +#: helpdesk/templates/helpdesk/navigation.html:103 msgid "Logout" -msgstr "" +msgstr "Odhlásit" -#: templates/helpdesk/navigation.html:73 +#: helpdesk/templates/helpdesk/navigation.html:103 msgid "Log In" -msgstr "" +msgstr "Přihlásit" -#: templates/helpdesk/public_change_language.html:2 -#: templates/helpdesk/public_homepage.html:73 -#: templates/helpdesk/public_view_form.html:4 -#: templates/helpdesk/public_view_ticket.html:2 +#: helpdesk/templates/helpdesk/public_change_language.html:2 +#: helpdesk/templates/helpdesk/public_homepage.html:74 +#: helpdesk/templates/helpdesk/public_view_form.html:4 +#: helpdesk/templates/helpdesk/public_view_ticket.html:3 msgid "View a Ticket" -msgstr "" +msgstr "Prohlédnout ticket" -#: templates/helpdesk/public_change_language.html:5 +#: helpdesk/templates/helpdesk/public_change_language.html:5 msgid "Change the display language" -msgstr "" +msgstr "Změnit zobrazený jazyk" -#: templates/helpdesk/public_homepage.html:6 +#: helpdesk/templates/helpdesk/public_homepage.html:7 msgid "Knowledgebase Articles" -msgstr "" +msgstr "Články znalostní báze" -#: templates/helpdesk/public_homepage.html:28 +#: helpdesk/templates/helpdesk/public_homepage.html:10 +msgid "Knowledgebase Categories" +msgstr "Kategorie znalostní báze" + +#: helpdesk/templates/helpdesk/public_homepage.html:29 msgid "All fields are required." -msgstr "" +msgstr "Všechny položky jsou vyžadovány." -#: templates/helpdesk/public_homepage.html:66 +#: helpdesk/templates/helpdesk/public_homepage.html:67 msgid "Please use button at upper right to login first." -msgstr "" +msgstr "Prosím použijte tlačítko vpravo-nahoře pro přihlášení." -#: templates/helpdesk/public_homepage.html:82 -#: templates/helpdesk/public_view_form.html:15 +#: helpdesk/templates/helpdesk/public_homepage.html:83 +#: helpdesk/templates/helpdesk/public_view_form.html:15 msgid "Your E-mail Address" -msgstr "" +msgstr "Váš e-mail" -#: templates/helpdesk/public_homepage.html:86 -#: templates/helpdesk/public_view_form.html:19 +#: helpdesk/templates/helpdesk/public_homepage.html:87 +#: helpdesk/templates/helpdesk/public_view_form.html:19 msgid "View Ticket" -msgstr "" +msgstr "Prohlédnout ticket" -#: templates/helpdesk/public_spam.html:4 +#: helpdesk/templates/helpdesk/public_spam.html:4 msgid "Unable To Open Ticket" -msgstr "" +msgstr "Nelze otevřít ticket" -#: templates/helpdesk/public_spam.html:5 +#: helpdesk/templates/helpdesk/public_spam.html:5 msgid "Sorry, but there has been an error trying to submit your ticket." -msgstr "" +msgstr "Promiňte, při ukládání ticketu se vyskytla chyba." -#: templates/helpdesk/public_spam.html:6 +#: helpdesk/templates/helpdesk/public_spam.html:6 msgid "" "Our system has marked your submission as spam, so we are " "unable to save it. If this is not spam, please press back and re-type your " "message. Be careful to avoid sounding 'spammy', and if you have heaps of " "links please try removing them if possible." msgstr "" +"Náš systém označil Vaše zadání za spam, takže ho nemůžeme " +"přijmout. Pokud se nejedná o spam, zadejte prosím Vaši zprávu ještě jednou. " +"Pokuste se neznít 'jako spam', např. pokud máte hodně linků, zkuste je " +"odstranit pokud je to možné." -#: templates/helpdesk/public_spam.html:7 +#: helpdesk/templates/helpdesk/public_spam.html:7 msgid "" "We are sorry for any inconvenience, however this check is required to avoid " "our helpdesk resources being overloaded by spammers." msgstr "" +"Omlouváme se za potíže, tato kontrola je nutná, aby nedošlo k zaspamování " +"helpdesku." -#: templates/helpdesk/public_view_form.html:8 +#: helpdesk/templates/helpdesk/public_view_form.html:8 msgid "Error:" -msgstr "" +msgstr "Chyba:" -#: templates/helpdesk/public_view_ticket.html:9 +#: helpdesk/templates/helpdesk/public_view_ticket.html:10 #, python-format msgid "Queue: %(queue_name)s" -msgstr "" +msgstr "Fronta: %(queue_name)s" -#: templates/helpdesk/public_view_ticket.html:13 -#: templates/helpdesk/ticket_desc_table.html:32 +#: helpdesk/templates/helpdesk/public_view_ticket.html:14 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:47 msgid "Submitted On" -msgstr "" +msgstr "Zadáno dne" -#: templates/helpdesk/public_view_ticket.html:35 +#: helpdesk/templates/helpdesk/public_view_ticket.html:36 msgid "Tags" -msgstr "" +msgstr "Tagy" -#: templates/helpdesk/public_view_ticket.html:48 -#: templates/helpdesk/ticket_desc_table.html:26 -msgid "Accept" -msgstr "" - -#: templates/helpdesk/public_view_ticket.html:48 -#: templates/helpdesk/ticket_desc_table.html:26 +#: helpdesk/templates/helpdesk/public_view_ticket.html:49 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:36 msgid "Accept and Close" -msgstr "" +msgstr "Akceptovat a zavřít" -#: templates/helpdesk/public_view_ticket.html:57 -#: templates/helpdesk/ticket.html:66 +#: helpdesk/templates/helpdesk/public_view_ticket.html:58 +#: helpdesk/templates/helpdesk/ticket.html:80 msgid "Follow-Ups" -msgstr "" +msgstr "Následovníci" -#: templates/helpdesk/public_view_ticket.html:65 -#: templates/helpdesk/ticket.html:100 +#: helpdesk/templates/helpdesk/public_view_ticket.html:66 +#: helpdesk/templates/helpdesk/ticket.html:97 #, python-format msgid "Changed %(field)s from %(old_value)s to %(new_value)s." +msgstr "Změněno %(field)s z %(old_value)s na %(new_value)s." + +#: helpdesk/templates/helpdesk/registration/logged_out.html:2 +msgid "Logged Out" +msgstr "Odhlášení" + +#: helpdesk/templates/helpdesk/registration/logged_out.html:4 +msgid "" +"\n" +"\n" +"Thanks for being here. Hopefully you've helped resolve a few " +"tickets and make the world a better place.
\n" +"Díky za Váš čas. Snad s Vám podařilo vyřešit pár ticketů a " +"Svět je tak zase o něco lepší místo k životu.
\n" +"To automatically send an email to a user or e-mail address when this ticket is updated, select the user or enter an e-mail address below.
" +"Are you sure you wish to delete the attachment %(filename)s from " +"this ticket? The attachment data will be permanently deleted from the " +"database, but the attachment itself will still exist on the server.
\n" msgstr "" -#: templates/helpdesk/ticket_cc_add.html:21 +#: helpdesk/templates/helpdesk/ticket_attachment_del.html:11 +#: helpdesk/templates/helpdesk/ticket_cc_del.html:12 +#: helpdesk/templates/helpdesk/ticket_dependency_del.html:11 +msgid "Don't Delete" +msgstr "Neodstraňovat" + +#: helpdesk/templates/helpdesk/ticket_attachment_del.html:14 +#: helpdesk/templates/helpdesk/ticket_dependency_del.html:14 +msgid "Yes, I Understand - Delete" +msgstr "" + +#: helpdesk/templates/helpdesk/ticket_cc_add.html:3 +#: helpdesk/templates/helpdesk/ticket_cc_add.html:6 +msgid "Add Ticket CC" +msgstr "Přidat CC k ticketu" + +#: helpdesk/templates/helpdesk/ticket_cc_add.html:12 +msgid "" +"To automatically send an email to a user or e-mail address when this ticket " +"is updated, select the user or enter an e-mail address below." +msgstr "" +"Pro automatické zaslání zprávy uživateli nebo na e-mail pokaždé, když je " +"ticket aktualizován, vyberte uživatele nebo zadejte jeho adresu níže." + +#: helpdesk/templates/helpdesk/ticket_cc_add.html:18 +msgid "Email" +msgstr "" + +#: helpdesk/templates/helpdesk/ticket_cc_add.html:27 +msgid "Add Email" +msgstr "" + +#: helpdesk/templates/helpdesk/ticket_cc_add.html:37 +#: helpdesk/templates/helpdesk/ticket_cc_add.html:51 msgid "Save Ticket CC" -msgstr "" +msgstr "Uložit CC k ticketu" -#: templates/helpdesk/ticket_cc_del.html:3 +#: helpdesk/templates/helpdesk/ticket_cc_add.html:41 +msgid "Add User" +msgstr "Přidat uživatele" + +#: helpdesk/templates/helpdesk/ticket_cc_del.html:3 msgid "Delete Ticket CC" -msgstr "" +msgstr "Odhlásit odběr CC ticketu" -#: templates/helpdesk/ticket_cc_del.html:5 +#: helpdesk/templates/helpdesk/ticket_cc_del.html:5 #, python-format msgid "" "\n" "Are you sure you wish to delete this email address (%(email_address)s) from the CC list for this ticket? They will stop receiving updates.
\n" +"Are you sure you wish to delete this email address (" +"%(email_address)s) from the CC list for this ticket? They will stop " +"receiving updates.
\n" msgstr "" +"\n" +"Určitě chcete odstranit CC (%(email_address)s) z ticketu? Na " +"daný e-mail přestanou chodit oznámení o aktualizacích.
\n" -#: templates/helpdesk/ticket_cc_del.html:11 -#: templates/helpdesk/ticket_dependency_del.html:11 -msgid "Don't Delete" -msgstr "" +#: helpdesk/templates/helpdesk/ticket_cc_del.html:15 +msgid "Yes I Understand - Delete" +msgstr "Ano rozumím - Odstranit" -#: templates/helpdesk/ticket_cc_del.html:13 -#: templates/helpdesk/ticket_dependency_del.html:13 -msgid "Yes, Delete" -msgstr "" - -#: templates/helpdesk/ticket_cc_list.html:3 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:3 msgid "Ticket CC Settings" -msgstr "" +msgstr "Nastavení CC k ticketu" -#: templates/helpdesk/ticket_cc_list.html:5 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:5 #, python-format msgid "" "\n" "The following people will receive an e-mail whenever %(ticket_title)s is updated. Some people can also view or edit the ticket via the public ticket views.
\n" +"The following people will receive an e-mail whenever " +"%(ticket_title)s is updated. Some people can also view or edit the " +"ticket via the public ticket views.
\n" "\n" -"You can add a new e-mail address to the list or delete any of the items below as required.
" +"You can add a new recipient to the list or delete any of the items below " +"as required.
" msgstr "" +"\n" +"Následující lidé dostanou oznámení o aktualizaci ticketu %(ticket_title)s. Někteří lidé mohou také vidět nebo " +"editovat ticket prostřednictvím veřejného formuláře.
\n" +"\n" +"Můžete přidat novou adresu na seznam nebo smazat některou z položek níže." +"
" -#: templates/helpdesk/ticket_cc_list.html:14 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:16 msgid "Ticket CC List" +msgstr "Seznam CC pro ticket" + +#: helpdesk/templates/helpdesk/ticket_cc_list.html:20 +msgid "Add an Email or Helpdesk User" msgstr "" -#: templates/helpdesk/ticket_cc_list.html:15 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:25 +msgid "E-Mail Address or Helpdesk User" +msgstr "Adresa e-mailu nebo uživatel Helpdesku" + +#: helpdesk/templates/helpdesk/ticket_cc_list.html:26 msgid "View?" -msgstr "" +msgstr "Prohlédnout?" -#: templates/helpdesk/ticket_cc_list.html:15 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:27 msgid "Update?" -msgstr "" +msgstr "Aktualizovat?" -#: templates/helpdesk/ticket_cc_list.html:29 +#: helpdesk/templates/helpdesk/ticket_cc_list.html:53 #, python-format msgid "Return to %(ticket_title)s" -msgstr "" +msgstr "Návrat do %(ticket_title)s" -#: templates/helpdesk/ticket_dependency_add.html:3 +#: helpdesk/templates/helpdesk/ticket_dependency_add.html:3 msgid "Add Ticket Dependency" -msgstr "" +msgstr "Přidat závislost" -#: templates/helpdesk/ticket_dependency_add.html:5 +#: helpdesk/templates/helpdesk/ticket_dependency_add.html:5 msgid "" "\n" "Adding a dependency will stop you resolving this ticket until the dependent ticket has been resolved or closed.
" +"Adding a dependency will stop you resolving this ticket until the " +"dependent ticket has been resolved or closed.
" msgstr "" +"\n" +"Přidáním závislosti Vám znemožní ticket rozřešit, dokue nebudou všechny " +"podřízené tickety rozřešeny nebo uzavřeny
" -#: templates/helpdesk/ticket_dependency_add.html:21 +#: helpdesk/templates/helpdesk/ticket_dependency_add.html:21 msgid "Save Ticket Dependency" -msgstr "" +msgstr "Uložit závislost" -#: templates/helpdesk/ticket_dependency_del.html:3 +#: helpdesk/templates/helpdesk/ticket_dependency_del.html:3 msgid "Delete Ticket Dependency" -msgstr "" +msgstr "Smazat závislost" -#: templates/helpdesk/ticket_dependency_del.html:5 +#: helpdesk/templates/helpdesk/ticket_dependency_del.html:5 msgid "" "\n" "Are you sure you wish to remove the dependency on this ticket?
\n" msgstr "" +"\n" +"Jste si jisti odstraněním závislosti na ticketu?
\n" -#: templates/helpdesk/ticket_desc_table.html:7 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:8 +msgid "Ticket Summary" +msgstr "Souhrn ticketu" + +#: helpdesk/templates/helpdesk/ticket_desc_table.html:18 msgid "Unhold" -msgstr "" +msgstr "Aktivovat" -#: templates/helpdesk/ticket_desc_table.html:7 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:18 msgid "Hold" -msgstr "" +msgstr "Pozdržet" -#: templates/helpdesk/ticket_desc_table.html:9 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:20 #, python-format msgid "Queue: %(queue)s" -msgstr "" +msgstr "Fronta: %(queue)s" -#: templates/helpdesk/ticket_desc_table.html:37 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:43 +#: helpdesk/templates/helpdesk/ticket_list.html:226 +msgid "Due Date" +msgstr "Datum do kdy" + +#: helpdesk/templates/helpdesk/ticket_desc_table.html:52 msgid "Assigned To" -msgstr "" +msgstr "Přiřazeno" -#: templates/helpdesk/ticket_desc_table.html:43 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:58 msgid "Ignore" -msgstr "" +msgstr "Ingorovat" -#: templates/helpdesk/ticket_desc_table.html:52 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:67 msgid "Copies To" -msgstr "" +msgstr "Kopie na" -#: templates/helpdesk/ticket_desc_table.html:53 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 +msgid "" +"Click here to add / remove people who should receive an e-mail whenever this " +"ticket is updated." +msgstr "" +"Pro přidání a nebo odebrání lidí, kteří by měli dostávat e-mail kdykoliv je " +"ticket aktualizován, klikněte zde." + +#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 msgid "Manage" -msgstr "" +msgstr "Spravovat" -#: templates/helpdesk/ticket_desc_table.html:53 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 msgid "" -"Click here to add / remove people who should receive an e-mail whenever this" -" ticket is updated." +"Click here to subscribe yourself to this ticket, if you want to receive an e-" +"mail whenever this ticket is updated." msgstr "" +"Klikněte zde pro vaše přihlášení k tomuto ticketu, pokud chcete dostávat " +"kopie e-mailů kdykoliv je ticket aktualizován." -#: templates/helpdesk/ticket_desc_table.html:53 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:68 msgid "Subscribe" -msgstr "" +msgstr "Přihlásit" -#: templates/helpdesk/ticket_desc_table.html:53 -msgid "" -"Click here to subscribe yourself to this ticket, if you want to receive an " -"e-mail whenever this ticket is updated." -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:57 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:72 msgid "Dependencies" -msgstr "" +msgstr "Závislosti" -#: templates/helpdesk/ticket_desc_table.html:59 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:74 msgid "" "This ticket cannot be resolved until the following ticket(s) are resolved" msgstr "" +"Tento ticket nelze rozřešit, dokud nejsou rozřešeny následující tickety" -#: templates/helpdesk/ticket_desc_table.html:60 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:75 msgid "Remove Dependency" -msgstr "" +msgstr "Odstranit závislost" -#: templates/helpdesk/ticket_desc_table.html:63 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:78 msgid "This ticket has no dependencies." -msgstr "" +msgstr "Tento ticket nemá žádnou závislost" -#: templates/helpdesk/ticket_desc_table.html:65 -msgid "Add Dependency" -msgstr "" - -#: templates/helpdesk/ticket_desc_table.html:65 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:80 msgid "" "Click on 'Add Dependency', if you want to make this ticket dependent on " "another ticket. A ticket may not be closed until all tickets it depends on " "are closed." msgstr "" +"Pokud chcete udělat tento ticket závislím na jiném ticketu, klikněte na " +"'Přidat závislost'. Ticket pak nebude možné uzavřít, dokud nebudou uzavřeny " +"všechny tickety na kterých závisí." -#: templates/helpdesk/ticket_list.html:59 +#: helpdesk/templates/helpdesk/ticket_desc_table.html:80 +msgid "Add Dependency" +msgstr "Přidat závislost" + +#: helpdesk/templates/helpdesk/ticket_list.html:13 +msgid "No Tickets Match Your Selection" +msgstr "Vašemu výběru neodpovídá žádný ticket." + +#: helpdesk/templates/helpdesk/ticket_list.html:46 +msgid "Query Selection" +msgstr "Výběr" + +#: helpdesk/templates/helpdesk/ticket_list.html:54 msgid "Change Query" -msgstr "" +msgstr "Změnit dotaz" -#: templates/helpdesk/ticket_list.html:67 -#: templates/helpdesk/ticket_list.html:79 +#: helpdesk/templates/helpdesk/ticket_list.html:61 +#: helpdesk/templates/helpdesk/ticket_list.html:73 msgid "Sorting" -msgstr "" +msgstr "Řazení" -#: templates/helpdesk/ticket_list.html:71 -#: templates/helpdesk/ticket_list.html:139 +#: helpdesk/templates/helpdesk/ticket_list.html:65 +#: helpdesk/templates/helpdesk/ticket_list.html:133 msgid "Keywords" -msgstr "" +msgstr "Klíčová slova" -#: templates/helpdesk/ticket_list.html:72 +#: helpdesk/templates/helpdesk/ticket_list.html:66 msgid "Date Range" -msgstr "" +msgstr "Časový rozsah" -#: templates/helpdesk/ticket_list.html:100 +#: helpdesk/templates/helpdesk/ticket_list.html:94 msgid "Reverse" -msgstr "" +msgstr "Převrátit směr řazení" -#: templates/helpdesk/ticket_list.html:102 +#: helpdesk/templates/helpdesk/ticket_list.html:96 msgid "Ordering applied to tickets" -msgstr "" +msgstr "Řazení použité na tickety" -#: templates/helpdesk/ticket_list.html:107 +#: helpdesk/templates/helpdesk/ticket_list.html:101 msgid "Owner(s)" -msgstr "" +msgstr "Vlastník(ci)" -#: templates/helpdesk/ticket_list.html:111 +#: helpdesk/templates/helpdesk/ticket_list.html:105 msgid "(ME)" -msgstr "" +msgstr "(Já)" -#: templates/helpdesk/ticket_list.html:115 +#: helpdesk/templates/helpdesk/ticket_list.html:109 msgid "Ctrl-Click to select multiple options" -msgstr "" +msgstr "Ctrl-Klik pro výběr více voleb" -#: templates/helpdesk/ticket_list.html:120 +#: helpdesk/templates/helpdesk/ticket_list.html:114 msgid "Queue(s)" -msgstr "" +msgstr "Fronta(y)" -#: templates/helpdesk/ticket_list.html:121 -#: templates/helpdesk/ticket_list.html:127 +#: helpdesk/templates/helpdesk/ticket_list.html:115 +#: helpdesk/templates/helpdesk/ticket_list.html:121 msgid "Ctrl-click to select multiple options" -msgstr "" +msgstr "Ctrl-klik pro výběr více možností" -#: templates/helpdesk/ticket_list.html:126 +#: helpdesk/templates/helpdesk/ticket_list.html:120 msgid "Status(es)" -msgstr "" +msgstr "Stav(y)" -#: templates/helpdesk/ticket_list.html:132 +#: helpdesk/templates/helpdesk/ticket_list.html:126 msgid "Date (From)" -msgstr "" +msgstr "Datum (Od)" -#: templates/helpdesk/ticket_list.html:133 +#: helpdesk/templates/helpdesk/ticket_list.html:127 msgid "Date (To)" -msgstr "" +msgstr "Datum (Do)" -#: templates/helpdesk/ticket_list.html:134 +#: helpdesk/templates/helpdesk/ticket_list.html:128 msgid "Use YYYY-MM-DD date format, eg 2011-05-29" -msgstr "" +msgstr "Použijte formát RRRR-MM-DD, např. 2011-05-29" -#: templates/helpdesk/ticket_list.html:140 +#: helpdesk/templates/helpdesk/ticket_list.html:134 msgid "" -"Keywords are case-insensitive, and will be looked for in the title, body and" -" submitter fields." +"Keywords are case-insensitive, and will be looked for in the title, body and " +"submitter fields." msgstr "" +"Klíčová slova mohou být napsána velkým i malým písmem. Prohledává se nadpis, " +"tělo ticketu a zadavatel." -#: templates/helpdesk/ticket_list.html:144 +#: helpdesk/templates/helpdesk/ticket_list.html:138 msgid "Apply Filter" -msgstr "" +msgstr "Použit filtr" -#: templates/helpdesk/ticket_list.html:146 +#: helpdesk/templates/helpdesk/ticket_list.html:140 #, python-format -msgid "You are currently viewing saved query \"%(query_name)s\"." -msgstr "" +msgid "" +"You are currently viewing saved query \"%(query_name)s\"." +msgstr "Prohlížíte uložený výběr \"%(query_name)s\"." -#: templates/helpdesk/ticket_list.html:149 +#: helpdesk/templates/helpdesk/ticket_list.html:143 #, python-format msgid "" "Run a report on this " "query to see stats and charts for the data listed below." msgstr "" +"Spustit hlášení na tento " +"výběr a uvidíte statistiku a grafy pro níže vypsaná data." -#: templates/helpdesk/ticket_list.html:162 -#: templates/helpdesk/ticket_list.html:181 +#: helpdesk/templates/helpdesk/ticket_list.html:152 +#: helpdesk/templates/helpdesk/ticket_list.html:170 msgid "Save Query" -msgstr "" +msgstr "Uložit výběr" -#: templates/helpdesk/ticket_list.html:172 +#: helpdesk/templates/helpdesk/ticket_list.html:162 msgid "" "This name appears in the drop-down list of saved queries. If you share your " "query, other users will see this name, so choose something clear and " "descriptive!" msgstr "" +"Tento název bude zobrazen v seznamu uložených výběrů. Pokud budete tento " +"výběr sdílet, uvidí tento název i ostatní uživatelé, takže zvolte něco na " +"první pohled jasného!" -#: templates/helpdesk/ticket_list.html:174 +#: helpdesk/templates/helpdesk/ticket_list.html:164 msgid "Shared?" -msgstr "" +msgstr "Sdíleno?" -#: templates/helpdesk/ticket_list.html:175 +#: helpdesk/templates/helpdesk/ticket_list.html:165 msgid "Yes, share this query with other users." -msgstr "" +msgstr "Ano, sdílet tento výběr s dalšími uživateli." -#: templates/helpdesk/ticket_list.html:176 +#: helpdesk/templates/helpdesk/ticket_list.html:166 msgid "" "If you share this query, it will be visible by all other logged-in " "users." msgstr "" +"Pokud budete tento výběr sdílet, bude viditelný všemi dalšími " +"přihlášenými uživateli." -#: templates/helpdesk/ticket_list.html:195 +#: helpdesk/templates/helpdesk/ticket_list.html:179 msgid "Use Saved Query" -msgstr "" +msgstr "Použít uložený výběr" -#: templates/helpdesk/ticket_list.html:202 +#: helpdesk/templates/helpdesk/ticket_list.html:185 msgid "Query" -msgstr "" +msgstr "Výběr" -#: templates/helpdesk/ticket_list.html:207 +#: helpdesk/templates/helpdesk/ticket_list.html:190 msgid "Run Query" -msgstr "" +msgstr "Spustit výběr" -#: templates/helpdesk/ticket_list.html:240 -msgid "No Tickets Match Your Selection" -msgstr "" +#: helpdesk/templates/helpdesk/ticket_list.html:210 +msgid "Query Results" +msgstr "Výsledek dotazu" -#: templates/helpdesk/ticket_list.html:247 -msgid "Previous" -msgstr "" - -#: templates/helpdesk/ticket_list.html:251 -#, python-format -msgid "Page %(ticket_num)s of %(num_pages)s." -msgstr "" - -#: templates/helpdesk/ticket_list.html:255 -msgid "Next" -msgstr "" - -#: templates/helpdesk/ticket_list.html:260 +#: helpdesk/templates/helpdesk/ticket_list.html:248 msgid "Select:" -msgstr "" +msgstr "Vybrat" -#: templates/helpdesk/ticket_list.html:260 -msgid "None" -msgstr "" +#: helpdesk/templates/helpdesk/ticket_list.html:251 +msgid "Invert" +msgstr "Obrátit" -#: templates/helpdesk/ticket_list.html:260 -msgid "Inverse" -msgstr "" - -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "With Selected Tickets:" -msgstr "" +msgstr "Provézt s vybranými tickety:" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Take (Assign to me)" -msgstr "" +msgstr "Převízt (přiřadit mě)" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Close" -msgstr "" +msgstr "Uzavřít" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Close (Don't Send E-Mail)" -msgstr "" +msgstr "Uzavřít (bez odeslání e-mailu)" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Close (Send E-Mail)" -msgstr "" +msgstr "Uzavřít (a odeslat e-mail)" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Assign To" -msgstr "" +msgstr "Přiřadit" -#: templates/helpdesk/ticket_list.html:262 +#: helpdesk/templates/helpdesk/ticket_list.html:254 msgid "Nobody (Unassign)" -msgstr "" +msgstr "Nikomu (odstranit přiřazení)" -#: templates/helpdesk/user_settings.html:3 +#: helpdesk/templates/helpdesk/user_settings.html:3 msgid "Change User Settings" -msgstr "" +msgstr "Změnit uživatelská nastevení" -#: templates/helpdesk/user_settings.html:8 +#: helpdesk/templates/helpdesk/user_settings.html:8 msgid "" "Use the following options to change the way your helpdesk system works for " "you. These settings do not impact any other user." msgstr "" +"Zvolte následující možnosti pro upravení chování helpdesku. Tato Vaše " +"nastavení se neprojeví ostatním uživatelům." -#: templates/helpdesk/user_settings.html:14 +#: helpdesk/templates/helpdesk/user_settings.html:13 msgid "Save Options" -msgstr "" +msgstr "Uložit změny" -#: templates/helpdesk/registration/logged_out.html:2 -msgid "Logged Out" -msgstr "" - -#: templates/helpdesk/registration/logged_out.html:4 -msgid "" -"\n" -"Thanks for being here. Hopefully you've helped resolve a few tickets and make the world a better place.
\n" -"\n" -msgstr "" - -#: templates/helpdesk/registration/login.html:2 -msgid "Helpdesk Login" -msgstr "" - -#: templates/helpdesk/registration/login.html:14 -msgid "To log in simply enter your username and password below." -msgstr "" - -#: templates/helpdesk/registration/login.html:17 -msgid "Your username and password didn't match. Please try again." -msgstr "" - -#: templates/helpdesk/registration/login.html:20 -msgid "Login" -msgstr "" - -#: views/feeds.py:39 +#: helpdesk/views/feeds.py:37 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s" -msgstr "" +msgstr "Helpdesk: Otevřít tickety ve frontě %(queue)s pro %(username)s" -#: views/feeds.py:44 +#: helpdesk/views/feeds.py:42 #, python-format msgid "Helpdesk: Open Tickets for %(username)s" -msgstr "" +msgstr "Helpdesk: Otevřít tickety pro %(username)s" -#: views/feeds.py:50 +#: helpdesk/views/feeds.py:48 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s for %(username)s" -msgstr "" +msgstr "Otevřít a znovu otevřít tickety ve frontě %(queue)s pro %(username)s" -#: views/feeds.py:55 +#: helpdesk/views/feeds.py:53 #, python-format msgid "Open and Reopened Tickets for %(username)s" -msgstr "" +msgstr "Otevřít a znovu otevřít tickety pro %(username)s" -#: views/feeds.py:102 +#: helpdesk/views/feeds.py:100 msgid "Helpdesk: Unassigned Tickets" -msgstr "" +msgstr "Helpdesk: Nepřiřazené tickety" -#: views/feeds.py:103 +#: helpdesk/views/feeds.py:101 msgid "Unassigned Open and Reopened tickets" -msgstr "" +msgstr "Nepřiřazené Otevřené a Znovu otevřené tickety" -#: views/feeds.py:128 +#: helpdesk/views/feeds.py:125 msgid "Helpdesk: Recent Followups" -msgstr "" +msgstr "Helpdesk: Nejčerstvější návazné" -#: views/feeds.py:129 +#: helpdesk/views/feeds.py:126 msgid "" "Recent FollowUps, such as e-mail replies, comments, attachments and " "resolutions" msgstr "" +"Nejčerstvější návazné akce, jako jsou odpovědi z e-mailů, komentáře, přílohy " +"a rozřešení" -#: views/feeds.py:144 +#: helpdesk/views/feeds.py:141 #, python-format msgid "Helpdesk: Open Tickets in queue %(queue)s" -msgstr "" +msgstr "Helpdesk: Otevřít tickety ve frontě %(queue)s" -#: views/feeds.py:149 +#: helpdesk/views/feeds.py:146 #, python-format msgid "Open and Reopened Tickets in queue %(queue)s" -msgstr "" +msgstr "Otevřít a znovu otevřít tickety ve frontě %(queue)s" -#: views/public.py:89 +#: helpdesk/views/public.py:112 helpdesk/views/public.py:114 msgid "Invalid ticket ID or e-mail address. Please try again." -msgstr "" +msgstr "Špatné ID ticketu nebo e-mailová adresa. Zkuste to znovu prosím." -#: views/public.py:107 +#: helpdesk/views/public.py:130 msgid "Submitter accepted resolution and closed ticket" -msgstr "" +msgstr "Zadavatel akceptoval rozřešení a uzavřel ticket" -#: views/staff.py:235 +#: helpdesk/views/public.py:151 +msgid "Missing ticket ID or e-mail address. Please try again." +msgstr "Chybí ID ticketu nebo e-mailová adresa. Zkuste to znovu prosím." + +#: helpdesk/views/staff.py:317 msgid "Accepted resolution and closed ticket" -msgstr "" +msgstr "Rozřešení akceptováno a ticket uzavřen." -#: views/staff.py:369 +#: helpdesk/views/staff.py:485 #, python-format msgid "Assigned to %(username)s" -msgstr "" +msgstr "Přiřazeno %(username)s" -#: views/staff.py:392 +#: helpdesk/views/staff.py:511 msgid "Updated" -msgstr "" +msgstr "Aktualizováno" -#: views/staff.py:577 +#: helpdesk/views/staff.py:711 #, python-format msgid "Assigned to %(username)s in bulk update" -msgstr "" +msgstr "Přiřazeno %(username)s v rámci hromadné aktualizace" -#: views/staff.py:582 +#: helpdesk/views/staff.py:722 msgid "Unassigned in bulk update" -msgstr "" +msgstr "Vlastník odstraněn v rámci hromadné aktualizace" -#: views/staff.py:587 views/staff.py:592 +#: helpdesk/views/staff.py:731 helpdesk/views/staff.py:741 msgid "Closed in bulk update" -msgstr "" +msgstr "Uzavřeno v rámci hromadné aktualizace" -#: views/staff.py:806 +#: helpdesk/views/staff.py:963 msgid "" "Note: Your keyword search is case sensitive because of " "your database. This means the search will not be accurate. " "By switching to a different database system you will gain better searching! " -"For more information, read the Django Documentation on string matching in SQLite." +"For more information, read the Django Documentation on string " +"matching in SQLite." msgstr "" +"