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Merge branch 'main' into stable

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Christopher Broderick 2023-03-10 23:39:40 +00:00 committed by GitHub
commit dc6db21368
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2 changed files with 37 additions and 34 deletions
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67
helpdesk/email.py
View File

@ -499,41 +499,44 @@ def create_object_from_email_message(message, ticket_id, payload, files, logger)
logger.info(
"Message seems to be auto-reply, not sending any emails back to the sender")
else:
# send mail to appropriate people now depending on what objects
# were created and who was CC'd
# Add auto-reply headers because it's an auto-reply and we must
extra_headers = {
'In-Reply-To': message_id,
"Auto-Submitted": "auto-replied",
"X-Auto-Response-Suppress": "All",
"Precedence": "auto_reply",
}
if new:
ticket.send(
{'submitter': ('newticket_submitter', context),
'new_ticket_cc': ('newticket_cc', context),
'ticket_cc': ('newticket_cc', context)},
fail_silently=True,
extra_headers=extra_headers,
)
else:
context.update(comment=f.comment)
ticket.send(
{'submitter': ('newticket_submitter', context),
'assigned_to': ('updated_owner', context)},
fail_silently=True,
extra_headers=extra_headers,
)
if queue.enable_notifications_on_email_events:
ticket.send(
{'ticket_cc': ('updated_cc', context)},
fail_silently=True,
extra_headers=extra_headers,
)
send_info_email(message_id, f, ticket, context, queue, new)
return ticket
def send_info_email(message_id: str, f: FollowUp, ticket: Ticket, context: dict, queue: dict, new: bool):
# send mail to appropriate people now depending on what objects
# were created and who was CC'd
# Add auto-reply headers because it's an auto-reply and we must
extra_headers = {
'In-Reply-To': message_id,
"Auto-Submitted": "auto-replied",
"X-Auto-Response-Suppress": "All",
"Precedence": "auto_reply",
}
if new:
ticket.send(
{'submitter': ('newticket_submitter', context),
'new_ticket_cc': ('newticket_cc', context),
'ticket_cc': ('newticket_cc', context)},
fail_silently=True,
extra_headers=extra_headers,
)
else:
context.update(comment=f.comment)
ticket.send(
{'submitter': ('newticket_submitter', context),
'assigned_to': ('updated_owner', context)},
fail_silently=True,
extra_headers=extra_headers,
)
if queue.enable_notifications_on_email_events:
ticket.send(
{'ticket_cc': ('updated_cc', context)},
fail_silently=True,
extra_headers=extra_headers,
)
def get_ticket_id_from_subject_slug(
queue_slug: str,
subject: str,

4
helpdesk/lib.py
View File

@ -81,12 +81,12 @@ def text_is_spam(text, request):
# This will return 'True' is the given text is deemed to be spam, or
# False if it is not spam. If it cannot be checked for some reason, we
# assume it isn't spam.
from django.contrib.sites.models import Site
from django.core.exceptions import ImproperlyConfigured
try:
from akismet import Akismet
except ImportError:
return False
from django.contrib.sites.models import Site
from django.core.exceptions import ImproperlyConfigured
try:
site = Site.objects.get_current()
except ImproperlyConfigured: