From e15a2e331619b5ae9ed8927356afb4aec9bc2bc1 Mon Sep 17 00:00:00 2001
From: Ross Poulton <ross@rossp.org>
Date: Wed, 16 Dec 2009 09:28:19 +0000
Subject: [PATCH] Issue #119 Update Russian translation with patch from Alex
 Yakovlev. English file was also out of date which has been updated by the
 'makemessages' command.

---
 locale/en/LC_MESSAGES/django.mo |  Bin 367 -> 367 bytes
 locale/en/LC_MESSAGES/django.po |  800 ++++++++++++++++--------
 locale/ru/LC_MESSAGES/django.mo |  Bin 37281 -> 45289 bytes
 locale/ru/LC_MESSAGES/django.po | 1005 +++++++++++++++++++++----------
 4 files changed, 1233 insertions(+), 572 deletions(-)

diff --git a/locale/en/LC_MESSAGES/django.mo b/locale/en/LC_MESSAGES/django.mo
index 84de004d9c4c3104996fe254c32724b01e75a322..a19b0fa3caab1e447643e03910b2aab9e40c453a 100644
GIT binary patch
delta 23
ecmaFQ^qy%#7q6wRp^>hknSz0(m7)2>={EpdlLwLj

delta 23
ecmaFQ^qy%#7q5k`p@FWEnSz0Vm9fRd={EpdLkEfg

diff --git a/locale/en/LC_MESSAGES/django.po b/locale/en/LC_MESSAGES/django.po
index 1224df93..c6551521 100644
--- a/locale/en/LC_MESSAGES/django.po
+++ b/locale/en/LC_MESSAGES/django.po
@@ -8,7 +8,7 @@ msgid ""
 msgstr ""
 "Project-Id-Version: PACKAGE VERSION\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2008-10-26 00:38+0000\n"
+"POT-Creation-Date: 2009-12-16 09:17+0000\n"
 "PO-Revision-Date: YEAR-MO-DA HO:MI+ZONE\n"
 "Last-Translator: FULL NAME <EMAIL@ADDRESS>\n"
 "Language-Team: LANGUAGE <LL@li.org>\n"
@@ -16,670 +16,775 @@ msgstr ""
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
 
-#: forms.py:21 forms.py:147 templates/helpdesk/dashboard.html:10
+#: forms.py:28 forms.py:203 templates/helpdesk/dashboard.html:10
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:30
-#: templates/helpdesk/ticket_list.html:41
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:54
+#: templates/helpdesk/ticket_list.html:75
+#: templates/helpdesk/ticket_list.html:183
 msgid "Queue"
 msgstr ""
 
-#: forms.py:30
+#: forms.py:37
 msgid "Summary of the problem"
 msgstr ""
 
-#: forms.py:35
+#: forms.py:42
 msgid "Submitter E-Mail Address"
 msgstr ""
 
-#: forms.py:36
+#: forms.py:43
 msgid ""
 "This e-mail address will receive copies of all public updates to this ticket."
 msgstr ""
 
-#: forms.py:42
+#: forms.py:49
 msgid "Description of Issue"
 msgstr ""
 
-#: forms.py:49
+#: forms.py:56
 msgid "Case owner"
 msgstr ""
 
-#: forms.py:50
+#: forms.py:57
 msgid ""
 "If you select an owner other than yourself, they'll be e-mailed details of "
 "this ticket immediately."
 msgstr ""
 
-#: forms.py:58 models.py:301 management/commands/escalate_tickets.py:152
-#: templates/helpdesk/public_view_ticket.html:29
-#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
-#: templates/helpdesk/ticket_list.html:43 views/staff.py:197
+#: forms.py:65 models.py:312 management/commands/escalate_tickets.py:152
+#: templates/helpdesk/public_view_ticket.html:21
+#: templates/helpdesk/ticket.html:65 templates/helpdesk/ticket.html.py:170
+#: templates/helpdesk/ticket_list.html:81 views/staff.py:231
 msgid "Priority"
 msgstr ""
 
-#: forms.py:59
+#: forms.py:66
 msgid "Please select a priority carefully. If unsure, leave it as '3'."
 msgstr ""
 
-#: forms.py:88
+#: forms.py:72 forms.py:239
+msgid "Attach File"
+msgstr ""
+
+#: forms.py:73 forms.py:240
+msgid "You can attach a file such as a document or screenshot to this ticket."
+msgstr ""
+
+#: forms.py:81 templates/helpdesk/public_view_ticket.html:27
+#: templates/helpdesk/ticket.html:76 templates/helpdesk/ticket.html.py:173
+#: templates/helpdesk/ticket_list.html:58
+#: templates/helpdesk/ticket_list.html:183 views/staff.py:242
+msgid "Tags"
+msgstr ""
+
+#: forms.py:82
+msgid ""
+"Words, separated by spaces, or phrases separated by commas. These should "
+"communicate significant characteristics of this ticket"
+msgstr ""
+
+#: forms.py:115
 msgid "Ticket Opened"
 msgstr ""
 
-#: forms.py:95
+#: forms.py:122
 #, python-format
 msgid "Ticket Opened & Assigned to %(name)s"
 msgstr ""
 
-#: forms.py:156
+#: forms.py:212
 msgid "Summary of your query"
 msgstr ""
 
-#: forms.py:161
+#: forms.py:217
 msgid "Your E-Mail Address"
 msgstr ""
 
-#: forms.py:162
+#: forms.py:218
 msgid "We will e-mail you when your ticket is updated."
 msgstr ""
 
-#: forms.py:167
+#: forms.py:223
 msgid "Description of your issue"
 msgstr ""
 
-#: forms.py:169
+#: forms.py:225
 msgid ""
 "Please be as descriptive as possible, including any details we may need to "
 "address your query."
 msgstr ""
 
-#: forms.py:177
+#: forms.py:233
 msgid "Urgency"
 msgstr ""
 
-#: forms.py:178
+#: forms.py:234
 msgid "Please select a priority carefully."
 msgstr ""
 
-#: forms.py:202
+#: forms.py:264
 msgid "Ticket Opened Via Web"
 msgstr ""
 
-#: forms.py:246
+#: forms.py:334
 msgid "Show Ticket List on Login?"
 msgstr ""
 
-#: forms.py:247
+#: forms.py:335
 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown."
 msgstr ""
 
-#: forms.py:252
+#: forms.py:340
 msgid "E-mail me on ticket change?"
 msgstr ""
 
-#: forms.py:253
+#: forms.py:341
 msgid ""
 "If you're the ticket owner and the ticket is changed via the web by somebody "
 "else, do you want to receive an e-mail?"
 msgstr ""
 
-#: forms.py:258
+#: forms.py:346
 msgid "E-mail me when assigned a ticket?"
 msgstr ""
 
-#: forms.py:259
+#: forms.py:347
 msgid ""
 "If you are assigned a ticket via the web, do you want to receive an e-mail?"
 msgstr ""
 
-#: forms.py:264
+#: forms.py:352
 msgid "E-mail me when a ticket is changed via the API?"
 msgstr ""
 
-#: forms.py:265
+#: forms.py:353
 msgid "If a ticket is altered by the API, do you want to receive an e-mail?"
 msgstr ""
 
-#: models.py:29 models.py:239 models.py:446 models.py:740 models.py:771
+#: forms.py:358
+msgid "Number of tickets to show per page"
+msgstr ""
+
+#: forms.py:359
+msgid "How many tickets do you want to see on the Ticket List page?"
+msgstr ""
+
+#: forms.py:366
+msgid "Use my e-mail address when submitting tickets?"
+msgstr ""
+
+#: forms.py:367
+msgid ""
+"When you submit a ticket, do you want to automatically use your e-mail "
+"address as the submitter address? You can type a different e-mail address "
+"when entering the ticket if needed, this option only changes the default."
+msgstr ""
+
+#: models.py:32 models.py:250 models.py:460 models.py:744 models.py:775
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:40
-#: templates/helpdesk/ticket_list.html:116 views/staff.py:187
+#: templates/helpdesk/ticket.html:164 templates/helpdesk/ticket_list.html:72
+#: templates/helpdesk/ticket_list.html:183 views/staff.py:221
 msgid "Title"
 msgstr ""
 
-#: models.py:34 models.py:745
+#: models.py:37 models.py:749
 msgid "Slug"
 msgstr ""
 
-#: models.py:35
+#: models.py:38
 msgid ""
 "This slug is used when building ticket ID's. Once set, try not to change it "
 "or e-mailing may get messy."
 msgstr ""
 
-#: models.py:40 models.py:958 templates/helpdesk/email_ignore_list.html:13
+#: models.py:43 models.py:963 models.py:1029
+#: templates/helpdesk/email_ignore_list.html:13
+#: templates/helpdesk/ticket_cc_list.html:15
 msgid "E-Mail Address"
 msgstr ""
 
-#: models.py:43
+#: models.py:46
 msgid ""
 "All outgoing e-mails for this queue will use this e-mail address. If you use "
 "IMAP or POP3, this should be the e-mail address for that mailbox."
 msgstr ""
 
-#: models.py:49
-msgid "Allow Public Submission?"
-msgstr ""
-
 #: models.py:52
-msgid "Should this queue be listed on the public submission form?"
+msgid "Locale"
 msgstr ""
 
-#: models.py:57
-msgid "Allow E-Mail Submission?"
+#: models.py:56
+msgid ""
+"Locale of this queue. All correspondence in this queue will be in this "
+"language."
 msgstr ""
 
 #: models.py:60
-msgid "Do you want to poll the e-mail box below for new tickets?"
+msgid "Allow Public Submission?"
 msgstr ""
 
-#: models.py:65
-msgid "Escalation Days"
+#: models.py:63
+msgid "Should this queue be listed on the public submission form?"
 msgstr ""
 
 #: models.py:68
+msgid "Allow E-Mail Submission?"
+msgstr ""
+
+#: models.py:71
+msgid "Do you want to poll the e-mail box below for new tickets?"
+msgstr ""
+
+#: models.py:76
+msgid "Escalation Days"
+msgstr ""
+
+#: models.py:79
 msgid ""
 "For tickets which are not held, how often do you wish to increase their "
 "priority? Set to 0 for no escalation."
 msgstr ""
 
-#: models.py:73
+#: models.py:84
 msgid "New Ticket CC Address"
 msgstr ""
 
-#: models.py:76
+#: models.py:87
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all new tickets created for this queue"
 msgstr ""
 
-#: models.py:81
+#: models.py:92
 msgid "Updated Ticket CC Address"
 msgstr ""
 
-#: models.py:84
+#: models.py:95
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all activity (new tickets, closed tickets, updates, reassignments, etc) for "
 "this queue"
 msgstr ""
 
-#: models.py:90
+#: models.py:101
 msgid "E-Mail Box Type"
 msgstr ""
 
-#: models.py:92
+#: models.py:103
 msgid "POP 3"
 msgstr ""
 
-#: models.py:92
+#: models.py:103
 msgid "IMAP"
 msgstr ""
 
-#: models.py:95
+#: models.py:106
 msgid ""
 "E-Mail server type for creating tickets automatically from a mailbox - both "
 "POP3 and IMAP are supported."
 msgstr ""
 
-#: models.py:100
+#: models.py:111
 msgid "E-Mail Hostname"
 msgstr ""
 
-#: models.py:104
+#: models.py:115
 msgid ""
 "Your e-mail server address - either the domain name or IP address. May be "
 "\"localhost\"."
 msgstr ""
 
-#: models.py:109
+#: models.py:120
 msgid "E-Mail Port"
 msgstr ""
 
-#: models.py:112
+#: models.py:123
 msgid ""
 "Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
 "for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
 "the defaults."
 msgstr ""
 
-#: models.py:118
+#: models.py:129
 msgid "Use SSL for E-Mail?"
 msgstr ""
 
-#: models.py:121
+#: models.py:132
 msgid ""
 "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
 "993 for IMAP and 995 for POP3."
 msgstr ""
 
-#: models.py:126
+#: models.py:137
 msgid "E-Mail Username"
 msgstr ""
 
-#: models.py:130
+#: models.py:141
 msgid "Username for accessing this mailbox."
 msgstr ""
 
-#: models.py:134
+#: models.py:145
 msgid "E-Mail Password"
 msgstr ""
 
-#: models.py:138
+#: models.py:149
 msgid "Password for the above username"
 msgstr ""
 
-#: models.py:142
+#: models.py:153
 msgid "IMAP Folder"
 msgstr ""
 
-#: models.py:146
+#: models.py:157
 msgid ""
 "If using IMAP, what folder do you wish to fetch messages from? This allows "
 "you to use one IMAP account for multiple queues, by filtering messages on "
 "your IMAP server into separate folders. Default: INBOX."
 msgstr ""
 
-#: models.py:153
+#: models.py:164
 msgid "E-Mail Check Interval"
 msgstr ""
 
-#: models.py:154
+#: models.py:165
 msgid "How often do you wish to check this mailbox? (in Minutes)"
 msgstr ""
 
-#: models.py:224 templates/helpdesk/dashboard.html:10
-#: templates/helpdesk/ticket.html:123
+#: models.py:235 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:134
 msgid "Open"
 msgstr ""
 
-#: models.py:225 templates/helpdesk/ticket.html:128
-#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
+#: models.py:236 templates/helpdesk/ticket.html:139
+#: templates/helpdesk/ticket.html.py:144 templates/helpdesk/ticket.html:149
 msgid "Reopened"
 msgstr ""
 
-#: models.py:226 templates/helpdesk/dashboard.html:10
-#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
-#: templates/helpdesk/ticket.html:134
+#: models.py:237 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:135 templates/helpdesk/ticket.html.py:140
+#: templates/helpdesk/ticket.html:145
 msgid "Resolved"
 msgstr ""
 
-#: models.py:227 templates/helpdesk/ticket.html:125
-#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
-#: templates/helpdesk/ticket.html.py:139
+#: models.py:238 templates/helpdesk/ticket.html:136
+#: templates/helpdesk/ticket.html.py:141 templates/helpdesk/ticket.html:146
+#: templates/helpdesk/ticket.html.py:150
 msgid "Closed"
 msgstr ""
 
-#: models.py:231
+#: models.py:242
 msgid "1. Critical"
 msgstr ""
 
-#: models.py:232
+#: models.py:243
 msgid "2. High"
 msgstr ""
 
-#: models.py:233
+#: models.py:244
 msgid "3. Normal"
 msgstr ""
 
-#: models.py:234
+#: models.py:245
 msgid "4. Low"
 msgstr ""
 
-#: models.py:235
+#: models.py:246
 msgid "5. Very Low"
 msgstr ""
 
-#: models.py:246 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket_list.html:39
-#: templates/helpdesk/ticket_list.html:116
+#: models.py:257 templates/helpdesk/dashboard.html:44
+#: templates/helpdesk/ticket_list.html:69
+#: templates/helpdesk/ticket_list.html:183
 msgid "Created"
 msgstr ""
 
-#: models.py:248
+#: models.py:259
 msgid "Date this ticket was first created"
 msgstr ""
 
-#: models.py:252
+#: models.py:263
 msgid "Modified"
 msgstr ""
 
-#: models.py:254
+#: models.py:265
 msgid "Date this ticket was most recently changed."
 msgstr ""
 
-#: models.py:258 templates/helpdesk/public_view_ticket.html:24
-#: templates/helpdesk/ticket.html:62
+#: models.py:269 templates/helpdesk/public_view_ticket.html:16
+#: templates/helpdesk/ticket.html:60
 msgid "Submitter E-Mail"
 msgstr ""
 
-#: models.py:261
+#: models.py:272
 msgid ""
 "The submitter will receive an email for all public follow-ups left for this "
 "task."
 msgstr ""
 
-#: models.py:273 templates/helpdesk/dashboard.html:26
-#: templates/helpdesk/ticket_list.html:31
-#: templates/helpdesk/ticket_list.html:42
-#: templates/helpdesk/ticket_list.html:116
+#: models.py:284 templates/helpdesk/dashboard.html:26
+#: templates/helpdesk/ticket_list.html:55
+#: templates/helpdesk/ticket_list.html:78
+#: templates/helpdesk/ticket_list.html:183
 msgid "Status"
 msgstr ""
 
-#: models.py:279
+#: models.py:290
 msgid "On Hold"
 msgstr ""
 
-#: models.py:282
+#: models.py:293
 msgid "If a ticket is on hold, it will not automatically be escalated."
 msgstr ""
 
-#: models.py:287 models.py:749 templates/helpdesk/public_view_ticket.html:34
-#: templates/helpdesk/ticket.html:72
+#: models.py:298 models.py:753 templates/helpdesk/public_view_ticket.html:33
+#: templates/helpdesk/ticket.html:83
 msgid "Description"
 msgstr ""
 
-#: models.py:290
+#: models.py:301
 msgid "The content of the customers query."
 msgstr ""
 
-#: models.py:294 templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: models.py:305 templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Resolution"
 msgstr ""
 
-#: models.py:297
+#: models.py:308
 msgid "The resolution provided to the customer by our staff."
 msgstr ""
 
-#: models.py:305
+#: models.py:316
 msgid "1 = Highest Priority, 5 = Low Priority"
 msgstr ""
 
-#: models.py:312
+#: models.py:323
 msgid ""
 "The date this ticket was last escalated - updated automatically by "
 "management/commands/escalate_tickets.py."
 msgstr ""
 
-#: models.py:321 templates/helpdesk/ticket.html:58 views/feeds.py:91
-#: views/feeds.py:117 views/feeds.py:171 views/staff.py:164
+#: models.py:332 templates/helpdesk/ticket.html:56 views/feeds.py:91
+#: views/feeds.py:117 views/feeds.py:171 views/staff.py:178
 msgid "Unassigned"
 msgstr ""
 
-#: models.py:360
+#: models.py:371
 msgid " - On Hold"
 msgstr ""
 
-#: models.py:442 models.py:674 models.py:951
+#: models.py:456 models.py:678 models.py:956
 msgid "Date"
 msgstr ""
 
-#: models.py:453 views/staff.py:178
+#: models.py:467 views/staff.py:192
 msgid "Comment"
 msgstr ""
 
-#: models.py:459
+#: models.py:473
 msgid "Public"
 msgstr ""
 
-#: models.py:462
+#: models.py:476
 msgid ""
 "Public tickets are viewable by the submitter and all staff, but non-public "
 "tickets can only be seen by staff."
 msgstr ""
 
-#: models.py:473 templates/helpdesk/ticket.html:121
+#: models.py:487 templates/helpdesk/ticket.html:132
 msgid "New Status"
 msgstr ""
 
-#: models.py:477
+#: models.py:491
 msgid "If the status was changed, what was it changed to?"
 msgstr ""
 
-#: models.py:508
+#: models.py:522
 msgid "Field"
 msgstr ""
 
-#: models.py:513
+#: models.py:527
 msgid "Old Value"
 msgstr ""
 
-#: models.py:519
+#: models.py:533
 msgid "New Value"
 msgstr ""
 
-#: models.py:527
+#: models.py:541
 msgid "removed"
 msgstr ""
 
-#: models.py:529
+#: models.py:543
 #, python-format
 msgid "set to %s"
 msgstr ""
 
-#: models.py:531
+#: models.py:545
 #, python-format
 msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
 msgstr ""
 
-#: models.py:574
+#: models.py:576
 msgid "File"
 msgstr ""
 
-#: models.py:579
+#: models.py:581
 msgid "Filename"
 msgstr ""
 
-#: models.py:584
+#: models.py:586
 msgid "MIME Type"
 msgstr ""
 
-#: models.py:589
+#: models.py:591
 msgid "Size"
 msgstr ""
 
-#: models.py:590
+#: models.py:592
 msgid "Size of this file in bytes"
 msgstr ""
 
-#: models.py:623
+#: models.py:627
 msgid ""
 "Leave blank to allow this reply to be used for all queues, or select those "
 "queues you wish to limit this reply to."
 msgstr ""
 
-#: models.py:628 models.py:669 models.py:946
+#: models.py:632 models.py:673 models.py:951
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Name"
 msgstr ""
 
-#: models.py:630
+#: models.py:634
 msgid ""
 "Only used to assist users with selecting a reply - not shown to the user."
 msgstr ""
 
-#: models.py:635
+#: models.py:639
 msgid "Body"
 msgstr ""
 
-#: models.py:636
+#: models.py:640
 msgid ""
 "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
 "{{ queue }} - The queue; and {{ user }} - the current user."
 msgstr ""
 
-#: models.py:663
+#: models.py:667
 msgid ""
 "Leave blank for this exclusion to be applied to all queues, or select those "
 "queues you wish to exclude with this entry."
 msgstr ""
 
-#: models.py:675
+#: models.py:679
 msgid "Date on which escalation should not happen"
 msgstr ""
 
-#: models.py:692
+#: models.py:696
 msgid "Template Name"
 msgstr ""
 
-#: models.py:698
+#: models.py:702
 msgid "Subject"
 msgstr ""
 
-#: models.py:700
+#: models.py:704
 msgid ""
 "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
 "something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
 "available as in plain_text, below."
 msgstr ""
 
-#: models.py:706
+#: models.py:710
 msgid "Heading"
 msgstr ""
 
-#: models.py:708
+#: models.py:712
 msgid ""
 "In HTML e-mails, this will be the heading at the top of the email - the same "
 "context is available as in plain_text, below."
 msgstr ""
 
-#: models.py:714
+#: models.py:718
 msgid "Plain Text"
 msgstr ""
 
-#: models.py:715
+#: models.py:719
 msgid ""
 "The context available to you includes {{ ticket }}, {{ queue }}, and "
 "depending on the time of the call: {{ resolution }} or {{ comment }}."
 msgstr ""
 
-#: models.py:721
+#: models.py:725
 msgid "HTML"
 msgstr ""
 
-#: models.py:722
+#: models.py:726
 msgid "The same context is available here as in plain_text, above."
 msgstr ""
 
-#: models.py:776
+#: models.py:780
 msgid "Question"
 msgstr ""
 
-#: models.py:780
+#: models.py:784
 msgid "Answer"
 msgstr ""
 
-#: models.py:784
+#: models.py:788
 msgid "Votes"
 msgstr ""
 
-#: models.py:785
+#: models.py:789
 msgid "Total number of votes cast for this item"
 msgstr ""
 
-#: models.py:789
+#: models.py:793
 msgid "Positive Votes"
 msgstr ""
 
-#: models.py:790
+#: models.py:794
 msgid "Number of votes for this item which were POSITIVE."
 msgstr ""
 
-#: models.py:794
+#: models.py:798
 msgid "Last Updated"
 msgstr ""
 
-#: models.py:795
+#: models.py:799
 msgid "The date on which this question was most recently changed."
 msgstr ""
 
-#: models.py:809
+#: models.py:813
 msgid "Unrated"
 msgstr ""
 
-#: models.py:837 templates/helpdesk/ticket_list.html:85
+#: models.py:841 templates/helpdesk/ticket_list.html:142
 msgid "Query Name"
 msgstr ""
 
-#: models.py:839
+#: models.py:843
 msgid "User-provided name for this query"
 msgstr ""
 
-#: models.py:843
+#: models.py:847
 msgid "Shared With Other Users?"
 msgstr ""
 
-#: models.py:847
+#: models.py:850
 msgid "Should other users see this query?"
 msgstr ""
 
-#: models.py:851
+#: models.py:854
 msgid "Search Query"
 msgstr ""
 
-#: models.py:852
+#: models.py:855
 msgid "Pickled query object. Be wary changing this."
 msgstr ""
 
-#: models.py:873
+#: models.py:876
 msgid "Settings Dictionary"
 msgstr ""
 
-#: models.py:874
+#: models.py:877
 msgid ""
 "This is a base64-encoded representation of a pickled Python dictionary. Do "
 "not change this field via the admin."
 msgstr ""
 
-#: models.py:940
+#: models.py:945
 msgid ""
 "Leave blank for this e-mail to be ignored on all queues, or select those "
 "queues you wish to ignore this e-mail for."
 msgstr ""
 
-#: models.py:952
+#: models.py:957
 msgid "Date on which this e-mail address was added"
 msgstr ""
 
-#: models.py:960
+#: models.py:965
 msgid ""
 "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or "
 "postmaster@*."
 msgstr ""
 
+#: models.py:970
+msgid "Save Emails in Mailbox?"
+msgstr ""
+
+#: models.py:973
+msgid ""
+"Do you want to save emails from this address in the mailbox? If this is "
+"unticked, emails from this address will be deleted."
+msgstr ""
+
+#: models.py:1025
+msgid "User who wishes to receive updates for this ticket."
+msgstr ""
+
+#: models.py:1032
+msgid "For non-user followers, enter their e-mail address"
+msgstr ""
+
+#: models.py:1036
+msgid "Can View Ticket?"
+msgstr ""
+
+#: models.py:1038
+msgid "Can this CC login to view the ticket details?"
+msgstr ""
+
+#: models.py:1042
+msgid "Can Update Ticket?"
+msgstr ""
+
+#: models.py:1044
+msgid "Can this CC login and update the ticket?"
+msgstr ""
+
 #: management/commands/escalate_tickets.py:146
 #, python-format
 msgid "Ticket escalated after %s days"
 msgstr ""
 
-#: management/commands/get_email.py:113
+#: management/commands/get_email.py:148
 msgid "Created from e-mail"
 msgstr ""
 
-#: management/commands/get_email.py:116
+#: management/commands/get_email.py:152
 msgid "Unknown Sender"
 msgstr ""
 
-#: management/commands/get_email.py:222
+#: management/commands/get_email.py:204
+msgid ""
+"No plain-text email body available. Please see attachment email_html_body."
+"html."
+msgstr ""
+
+#: management/commands/get_email.py:208
+msgid "email_html_body.html"
+msgstr ""
+
+#: management/commands/get_email.py:285
+msgid " (Reopened"
+msgstr ""
+
+#: management/commands/get_email.py:287
 msgid " (Updated)"
 msgstr ""
 
-#: management/commands/get_email.py:244
+#: management/commands/get_email.py:309
 #, python-format
 msgid "E-Mail Received from %(sender_email)s"
 msgstr ""
 
+#: management/commands/get_email.py:317
+#, python-format
+msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s"
+msgstr ""
+
 #: templates/helpdesk/base.html:4
 msgid "Powered by Jutda Helpdesk"
 msgstr ""
@@ -707,7 +812,7 @@ msgstr ""
 msgid "Dashboard"
 msgstr ""
 
-#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:115
+#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:182
 msgid "Tickets"
 msgstr ""
 
@@ -727,8 +832,12 @@ msgstr ""
 msgid "Search..."
 msgstr ""
 
+#: templates/helpdesk/base.html:24
+msgid "Enter a keyword, or a ticket number to jump straight to that ticket."
+msgstr ""
+
 #: templates/helpdesk/base.html:31
-msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
+msgid "Powered by <a href='http://www.jutdahelpdesk.com/'>Jutda Helpdesk</a>."
 msgstr ""
 
 #: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:9
@@ -789,7 +898,7 @@ msgstr ""
 msgid "Create Ticket"
 msgstr ""
 
-#: templates/helpdesk/create_ticket.html:15
+#: templates/helpdesk/create_ticket.html:6
 msgid ""
 "<h2>Submit a Ticket</h2>\n"
 "\n"
@@ -797,13 +906,14 @@ msgid ""
 "descriptive a title and description as possible.</p>"
 msgstr ""
 
-#: templates/helpdesk/create_ticket.html:30
-#: templates/helpdesk/create_ticket.html:39
+#: templates/helpdesk/create_ticket.html:17
+#: templates/helpdesk/edit_ticket.html:19
+#: templates/helpdesk/public_homepage.html:31
 msgid "(Optional)"
 msgstr ""
 
-#: templates/helpdesk/create_ticket.html:51
-#: templates/helpdesk/public_homepage.html:65
+#: templates/helpdesk/create_ticket.html:26
+#: templates/helpdesk/public_homepage.html:40
 msgid "Submit Ticket"
 msgstr ""
 
@@ -820,7 +930,7 @@ msgid "Your Tickets"
 msgstr ""
 
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/ticket_list.html:183
 msgid "Pr"
 msgstr ""
 
@@ -832,10 +942,18 @@ msgstr ""
 msgid "You have no tickets assigned to you."
 msgstr ""
 
-#: templates/helpdesk/dashboard.html:52 templates/helpdesk/ticket.html:58
+#: templates/helpdesk/dashboard.html:52 templates/helpdesk/ticket.html:56
 msgid "Take"
 msgstr ""
 
+#: templates/helpdesk/dashboard.html:52
+#: templates/helpdesk/email_ignore_list.html:13
+#: templates/helpdesk/email_ignore_list.html:23
+#: templates/helpdesk/ticket_cc_list.html:15
+#: templates/helpdesk/ticket_cc_list.html:23
+msgid "Delete"
+msgstr ""
+
 #: templates/helpdesk/dashboard.html:56
 msgid "There are no unassigned tickets."
 msgstr ""
@@ -855,6 +973,27 @@ msgid ""
 "be irreversably removed.</p>\n"
 msgstr ""
 
+#: templates/helpdesk/edit_ticket.html:3
+msgid "Edit Ticket"
+msgstr ""
+
+#: templates/helpdesk/edit_ticket.html:6
+msgid ""
+"<h2>Edit a Ticket</h2>\n"
+"\n"
+"<p>Unless otherwise stated, all fields are required. Please provide as "
+"descriptive a title and description as possible.</p>\n"
+"\n"
+"<p><strong>Note:</strong> Editing a ticket does <em>not</em> send an e-mail "
+"to the ticket owner or submitter. No new details should be entered, this "
+"form should only be used to fix incorrect details or clean up the submission."
+"</p>"
+msgstr ""
+
+#: templates/helpdesk/edit_ticket.html:28
+msgid "Save Changes"
+msgstr ""
+
 #: templates/helpdesk/email_ignore_add.html:3
 #: templates/helpdesk/email_ignore_add.html:23
 msgid "Ignore E-Mail Address"
@@ -885,7 +1024,7 @@ msgid ""
 "\n"
 "<p>Are you sure you wish to stop removing this email address (<em>%"
 "(email_address)s</em>) and allow their e-mails to automatically create "
-"tickets in your system? You can re-add this e-mail address at any time.<?p>\n"
+"tickets in your system? You can re-add this e-mail address at any time.</p>\n"
 msgstr ""
 
 #: templates/helpdesk/email_ignore_del.html:11
@@ -920,7 +1059,21 @@ msgid "Queues"
 msgstr ""
 
 #: templates/helpdesk/email_ignore_list.html:13
-msgid "Delete"
+msgid "Keep in mailbox?"
+msgstr ""
+
+#: templates/helpdesk/email_ignore_list.html:21
+msgid "All"
+msgstr ""
+
+#: templates/helpdesk/email_ignore_list.html:22
+msgid "Keep"
+msgstr ""
+
+#: templates/helpdesk/email_ignore_list.html:29
+msgid ""
+"<strong>Note:</strong> If the 'Keep' option is not selected, emails sent "
+"from that address will be deleted permanently."
 msgstr ""
 
 #: templates/helpdesk/kb_category.html:4
@@ -1019,70 +1172,87 @@ msgstr ""
 msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:13
+#: templates/helpdesk/public_homepage.html:4
 #: templates/helpdesk/public_view_form.html:4
 #: templates/helpdesk/public_view_ticket.html:2
 msgid "View a Ticket"
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:18
+#: templates/helpdesk/public_homepage.html:9
 #: templates/helpdesk/public_view_form.html:12
 msgid "Ticket"
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:21
+#: templates/helpdesk/public_homepage.html:12
 #: templates/helpdesk/public_view_form.html:15
 msgid "Your E-mail Address"
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:25
+#: templates/helpdesk/public_homepage.html:16
 #: templates/helpdesk/public_view_form.html:19
 msgid "View Ticket"
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:29
+#: templates/helpdesk/public_homepage.html:20
 msgid "Submit a Ticket"
 msgstr ""
 
-#: templates/helpdesk/public_homepage.html:31
+#: templates/helpdesk/public_homepage.html:22
 msgid ""
 "All fields are required. Please provide as descriptive a title and "
 "description as possible."
 msgstr ""
 
+#: templates/helpdesk/public_spam.html:4
+msgid "Unable To Open Ticket"
+msgstr ""
+
+#: templates/helpdesk/public_spam.html:6
+msgid ""
+"<p>Sorry, but there has been an error trying to submit your ticket.</p>\n"
+"\n"
+"<p>Our system has marked your submission as <strong>spam</strong>, so we are "
+"unable to save it. If this is not spam, please press back and re-type your "
+"message. Be careful to avoid sounding 'spammy', and if you have heaps of "
+"links please try removing them if possible.</p>\n"
+"\n"
+"<p>We are sorry for any inconvenience, however this check is required to "
+"avoid our helpdesk resources being overloaded by spammers.</p>\n"
+msgstr ""
+
 #: templates/helpdesk/public_view_form.html:8
 msgid "Error:"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:16
+#: templates/helpdesk/public_view_ticket.html:8
 #, python-format
 msgid "Queue: %(queue_name)s"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:19
-#: templates/helpdesk/ticket.html:52
+#: templates/helpdesk/public_view_ticket.html:11
+#: templates/helpdesk/ticket.html:50
 msgid "Submitted On"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Accept"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Accept and Close"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:50
-#: templates/helpdesk/ticket.html:88
+#: templates/helpdesk/public_view_ticket.html:49
+#: templates/helpdesk/ticket.html:99
 msgid "Follow-Ups"
 msgstr ""
 
-#: templates/helpdesk/public_view_ticket.html:58
+#: templates/helpdesk/public_view_ticket.html:57
+#: templates/helpdesk/ticket.html:107
 #, python-format
-msgid ""
-"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
+msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
 msgstr ""
 
 #: templates/helpdesk/report_index.html:3
@@ -1211,178 +1381,273 @@ msgstr ""
 msgid "View Ticket Details"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:36
+#: templates/helpdesk/ticket.html:34
 msgid "Attach another File"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
+#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:188
 msgid "Add Another File"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:48
+#: templates/helpdesk/ticket.html:46
 msgid "Unhold"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:48
+#: templates/helpdesk/ticket.html:46
 msgid "Hold"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:49
+#: templates/helpdesk/ticket.html:47
 #, python-format
 msgid "Queue: %(queue)s"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:57
+#: templates/helpdesk/ticket.html:55
 msgid "Assigned To"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:63
+#: templates/helpdesk/ticket.html:61
 msgid "Ignore"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:92
+#: templates/helpdesk/ticket.html:70
+msgid "Copies To"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:71
+msgid "Manage"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:103
 msgid "Private"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:96
-#, python-format
-msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
-msgstr ""
-
-#: templates/helpdesk/ticket.html:107
+#: templates/helpdesk/ticket.html:118
 msgid "Respond to this ticket"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:113
+#: templates/helpdesk/ticket.html:124
 msgid "Use a Pre-set Reply"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:115
+#: templates/helpdesk/ticket.html:126
 msgid ""
 "Selecting a pre-set reply will over-write your comment below. You can then "
 "modify the pre-set reply to your liking before saving this update."
 msgstr ""
 
-#: templates/helpdesk/ticket.html:117
+#: templates/helpdesk/ticket.html:128
 msgid "Comment / Resolution"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:119
+#: templates/helpdesk/ticket.html:130
 msgid ""
 "You can insert ticket and queue details in your message. For more "
 "information, see the <a href='../../help/context/'>context help page</a>."
 msgstr ""
 
-#: templates/helpdesk/ticket.html:142
+#: templates/helpdesk/ticket.html:153
 msgid "Is this update public?"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:144
+#: templates/helpdesk/ticket.html:155
 msgid ""
 "If this is public, the submitter will be e-mailed your comment or resolution."
 msgstr ""
 
-#: templates/helpdesk/ticket.html:147
+#: templates/helpdesk/ticket.html:158
 msgid "Change Further Details &raquo;"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:29
-#: templates/helpdesk/ticket_list.html:44
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/ticket.html:167 templates/helpdesk/ticket_list.html:53
+#: templates/helpdesk/ticket_list.html:84
+#: templates/helpdesk/ticket_list.html:183
 msgid "Owner"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:157
+#: templates/helpdesk/ticket.html:168
 msgid "Unassign"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:166
+#: templates/helpdesk/ticket.html:181
 msgid "Attach File(s) &raquo;"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:172
+#: templates/helpdesk/ticket.html:187
 msgid "Attach a File"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:180
+#: templates/helpdesk/ticket.html:195
 msgid "Update This Ticket"
 msgstr ""
 
+#: templates/helpdesk/ticket_cc_add.html:3
+msgid "Add Ticket CC"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_add.html:5
+msgid ""
+"\n"
+"<h2>Add Ticket CC</h2>\n"
+"\n"
+"<p>To automatically send an email to a user or e-mail address when this "
+"ticket is updated, select the user or enter an e-mail address below.</p>"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_add.html:21
+msgid "Save Ticket CC"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_del.html:3
+msgid "Delete Ticket CC"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_del.html:5
+#, python-format
+msgid ""
+"\n"
+"<h2>Delete Ticket CC</h2>\n"
+"\n"
+"<p>Are you sure you wish to delete this email address (<em>%(email_address)"
+"s</em>) from the CC list for this ticket? They will stop receiving updates.</"
+"p>\n"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_del.html:11
+msgid ""
+"<p><a href='../../'>Don't Delete</a></p>\n"
+"\n"
+"<form method='post' action='./'><input type='submit' value='Yes, Delete' /></"
+"form>\n"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:3
+msgid "Ticket CC Settings"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:5
+#, python-format
+msgid ""
+"\n"
+"<h2>Ticket CC Settings</h2>\n"
+"\n"
+"<p>The following people will receive an e-mail whenever <em><a href='../'>%"
+"(ticket_title)s</a></em> is updated. Some people can also view or edit the "
+"ticket via the public ticket views.</p>\n"
+"\n"
+"<p>You can <a href='add/'>add a new e-mail address to the list</a> or delete "
+"any of the items below as required.</p>"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:14
+msgid "Ticket CC List"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:15
+msgid "View?"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:15
+msgid "Update?"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:29
+#, python-format
+msgid "Return to <em>%(ticket_title)s</em>"
+msgstr ""
+
 #: templates/helpdesk/ticket_list.html:2
 msgid "Ticket Listing"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:26
+#: templates/helpdesk/ticket_list.html:49
 msgid "Change Query"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:28
+#: templates/helpdesk/ticket_list.html:52
 msgid "Sorting"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:32
-#: templates/helpdesk/ticket_list.html:71
+#: templates/helpdesk/ticket_list.html:56
+#: templates/helpdesk/ticket_list.html:127
 msgid "Keywords"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:52
+#: templates/helpdesk/ticket_list.html:94
 msgid "Owner(s)"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:58
+#: templates/helpdesk/ticket_list.html:107
 msgid "Queue(s)"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:64
+#: templates/helpdesk/ticket_list.html:113
 msgid "Status(es)"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:76
+#: templates/helpdesk/ticket_list.html:120
+msgid "Tag(s)"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:132
 msgid "Apply Filter"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:81
-#: templates/helpdesk/ticket_list.html:96
+#: templates/helpdesk/ticket_list.html:138
+#: templates/helpdesk/ticket_list.html:153
 msgid "Save Query"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:87
+#: templates/helpdesk/ticket_list.html:144
 msgid ""
 "This name appears in the drop-down list of saved queries. If you share your "
 "query, other users will see this name, so choose something clear and "
 "descriptive!"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:89
+#: templates/helpdesk/ticket_list.html:146
 msgid "Shared?"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:90
+#: templates/helpdesk/ticket_list.html:147
 msgid "Yes, share this query with other users."
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:91
+#: templates/helpdesk/ticket_list.html:148
 msgid ""
 "If you share this query, it will be visible by <em>all</em> other logged-in "
 "users."
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:103
+#: templates/helpdesk/ticket_list.html:160
 msgid "Use Saved Query"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:105
+#: templates/helpdesk/ticket_list.html:162
 msgid "Query"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:110
+#: templates/helpdesk/ticket_list.html:167
 msgid "Run Query"
 msgstr ""
 
-#: templates/helpdesk/ticket_list.html:128
+#: templates/helpdesk/ticket_list.html:197
 msgid "No Tickets Match Your Selection"
 msgstr ""
 
+#: templates/helpdesk/ticket_list.html:203
+msgid "Previous"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:207
+#, python-format
+msgid "Page %(ticket_num)s of %(num_pages)s."
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:211
+msgid "Next"
+msgstr ""
+
 #: templates/helpdesk/user_settings.html:3
 msgid "Change User Settings"
 msgstr ""
@@ -1488,27 +1753,58 @@ msgstr ""
 msgid "Open and Reopened Tickets in queue %(queue)s"
 msgstr ""
 
-#: views/public.py:68
+#: views/public.py:80
 msgid "Invalid ticket ID or e-mail address. Please try again."
 msgstr ""
 
-#: views/staff.py:116
+#: views/public.py:93
+msgid "Submitter accepted resolution and closed ticket"
+msgstr ""
+
+#: views/staff.py:121
 msgid "Accepted resolution and closed ticket"
 msgstr ""
 
-#: views/staff.py:158
+#: views/staff.py:139
+msgid "Sorry, you need to login to do that."
+msgstr ""
+
+#: views/staff.py:172
 #, python-format
 msgid "Assigned to %(username)s"
 msgstr ""
 
-#: views/staff.py:180
+#: views/staff.py:194
 msgid "Updated"
 msgstr ""
 
-#: views/staff.py:433
+#: views/staff.py:358
+#, python-format
+msgid "Assigned to %(username)s in bulk update"
+msgstr ""
+
+#: views/staff.py:363
+msgid "Unassigned in bulk update"
+msgstr ""
+
+#: views/staff.py:368 views/staff.py:373
+msgid "Closed in bulk update"
+msgstr ""
+
+#: views/staff.py:568
+msgid ""
+"<p><strong>Note:</strong> Your keyword search is case sensitive because of "
+"your database. This means the search will <strong>not</strong> be accurate. "
+"By switching to a different database system you will gain better searching! "
+"For more information, read the <a href=\"http://docs.djangoproject.com/en/"
+"dev/ref/databases/#sqlite-string-matching\">Django Documentation on string "
+"matching in SQLite</a>."
+msgstr ""
+
+#: views/staff.py:672
 msgid "Ticket taken off hold"
 msgstr ""
 
-#: views/staff.py:436
+#: views/staff.py:675
 msgid "Ticket placed on hold"
 msgstr ""
diff --git a/locale/ru/LC_MESSAGES/django.mo b/locale/ru/LC_MESSAGES/django.mo
index e88dff640bbb6f3b731e0f8ed8e210bcc28a735c..608be3e70781a4fe3fc159f080ec79eb36fed258 100644
GIT binary patch
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g@ZQ*{;$K>~nw>ZPT-Hd;@HOL$bKT4*yB^v83s)h{2LJ#7

diff --git a/locale/ru/LC_MESSAGES/django.po b/locale/ru/LC_MESSAGES/django.po
index 962cdaf6..da556e05 100644
--- a/locale/ru/LC_MESSAGES/django.po
+++ b/locale/ru/LC_MESSAGES/django.po
@@ -5,48 +5,50 @@
 #
 msgid ""
 msgstr ""
-"Project-Id-Version: svn revision 65\n"
+"Project-Id-Version: jutda-helpdesk svn revision 143\n"
 "Report-Msgid-Bugs-To: \n"
-"POT-Creation-Date: 2008-10-26 00:38+0000\n"
-"PO-Revision-Date: 2008-10-23 22:29+0300\n"
-"Last-Translator: Artiom Diomin <kron82@gmail.com>\n"
-"Language-Team: LANGUAGE <LL@li.org>\n"
+"POT-Creation-Date: 2009-12-16 09:17+0000\n"
+"PO-Revision-Date: 2009-10-15 00:01+0300\n"
+"Last-Translator: Alexander Yakovlev <ayakovlev@rambler.ru>\n"
+"Language-Team: Russian Language <RU@li.org>\n"
 "MIME-Version: 1.0\n"
 "Content-Type: text/plain; charset=UTF-8\n"
 "Content-Transfer-Encoding: 8bit\n"
+"X-Poedit-Language: Russian\n"
+"X-Poedit-Country: RUSSIAN FEDERATION\n"
 
-#: forms.py:21 forms.py:147 templates/helpdesk/dashboard.html:10
+#: forms.py:28 forms.py:203 templates/helpdesk/dashboard.html:10
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:30
-#: templates/helpdesk/ticket_list.html:41
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/rss_list.html:23 templates/helpdesk/ticket_list.html:54
+#: templates/helpdesk/ticket_list.html:75
+#: templates/helpdesk/ticket_list.html:183
 msgid "Queue"
 msgstr "Очередь"
 
-#: forms.py:30
+#: forms.py:37
 msgid "Summary of the problem"
 msgstr "Краткое описание проблемы"
 
-#: forms.py:35
+#: forms.py:42
 msgid "Submitter E-Mail Address"
-msgstr "E-mail Адрес Отправителя"
+msgstr "Адрес E-mail отправителя"
 
-#: forms.py:36
+#: forms.py:43
 msgid ""
 "This e-mail address will receive copies of all public updates to this ticket."
 msgstr ""
 "На этот e-mail адрес будут посылатся копии всех публичных обновлений этого "
 "талона"
 
-#: forms.py:42
-msgid "Description of Issue"
-msgstr "Описание Проблемы"
-
 #: forms.py:49
+msgid "Description of Issue"
+msgstr "Описание проблемы"
+
+#: forms.py:56
 msgid "Case owner"
 msgstr "Владелец"
 
-#: forms.py:50
+#: forms.py:57
 msgid ""
 "If you select an owner other than yourself, they'll be e-mailed details of "
 "this ticket immediately."
@@ -54,45 +56,67 @@ msgstr ""
 "Если вы выберете отличного от себя владельца, ему будут высланы детали этого "
 "талона немедленно."
 
-#: forms.py:58 models.py:301 management/commands/escalate_tickets.py:152
-#: templates/helpdesk/public_view_ticket.html:29
-#: templates/helpdesk/ticket.html:67 templates/helpdesk/ticket.html.py:159
-#: templates/helpdesk/ticket_list.html:43 views/staff.py:197
+#: forms.py:65 models.py:312 management/commands/escalate_tickets.py:152
+#: templates/helpdesk/public_view_ticket.html:21
+#: templates/helpdesk/ticket.html:65 templates/helpdesk/ticket.html.py:170
+#: templates/helpdesk/ticket_list.html:81 views/staff.py:231
 msgid "Priority"
 msgstr "Приоритет"
 
-#: forms.py:59
+#: forms.py:66
 msgid "Please select a priority carefully. If unsure, leave it as '3'."
 msgstr ""
 "Пожалуйста выбирайте приобитет внимательно. Если не уверены оставьте 3, как "
 "есть."
 
-#: forms.py:88
+#: forms.py:72 forms.py:239
+#, fuzzy
+msgid "Attach File"
+msgstr "Прикрепить файл"
+
+#: forms.py:73 forms.py:240
+msgid "You can attach a file such as a document or screenshot to this ticket."
+msgstr ""
+
+#: forms.py:81 templates/helpdesk/public_view_ticket.html:27
+#: templates/helpdesk/ticket.html:76 templates/helpdesk/ticket.html.py:173
+#: templates/helpdesk/ticket_list.html:58
+#: templates/helpdesk/ticket_list.html:183 views/staff.py:242
+msgid "Tags"
+msgstr ""
+
+#: forms.py:82
+msgid ""
+"Words, separated by spaces, or phrases separated by commas. These should "
+"communicate significant characteristics of this ticket"
+msgstr ""
+
+#: forms.py:115
 msgid "Ticket Opened"
 msgstr "Талон открыт"
 
-#: forms.py:95
+#: forms.py:122
 #, python-format
 msgid "Ticket Opened & Assigned to %(name)s"
-msgstr "Талон Открыт и Присвоен %(name)s"
+msgstr "Талон открыт и присвоен %(name)s"
 
-#: forms.py:156
+#: forms.py:212
 msgid "Summary of your query"
 msgstr "Краткое описание вашего запроса"
 
-#: forms.py:161
+#: forms.py:217
 msgid "Your E-Mail Address"
 msgstr "Ваш E-Mail Адрес"
 
-#: forms.py:162
+#: forms.py:218
 msgid "We will e-mail you when your ticket is updated."
-msgstr "Мы известим вас по электронной почте когда талон обновится."
+msgstr "Мы известим вас по электронной почте, когда талон обновится."
 
-#: forms.py:167
+#: forms.py:223
 msgid "Description of your issue"
 msgstr "Описание вашей проблемы."
 
-#: forms.py:169
+#: forms.py:225
 msgid ""
 "Please be as descriptive as possible, including any details we may need to "
 "address your query."
@@ -100,31 +124,31 @@ msgstr ""
 "Пожалуйста, будьте максимально информативным, нам пригодятся любые "
 "подробности касающиеся вашего запроса."
 
-#: forms.py:177
+#: forms.py:233
 msgid "Urgency"
 msgstr "Срочность"
 
-#: forms.py:178
+#: forms.py:234
 msgid "Please select a priority carefully."
 msgstr "Пожалуйста, выберите приоритеты тщательно."
 
-#: forms.py:202
+#: forms.py:264
 msgid "Ticket Opened Via Web"
-msgstr "Талон Открыт Через Web"
+msgstr "Талон открыт через Web"
 
-#: forms.py:246
+#: forms.py:334
 msgid "Show Ticket List on Login?"
-msgstr "Показывать Список Талонов После Входа?"
+msgstr "Показывать список талонов после входа?"
 
-#: forms.py:247
+#: forms.py:335
 msgid "Display the ticket list upon login? Otherwise, the dashboard is shown."
 msgstr "Показывать список талонов после входа? Иначе будет показана панель."
 
-#: forms.py:252
+#: forms.py:340
 msgid "E-mail me on ticket change?"
 msgstr "Уведомлять меня по электронной почте о изменениях талона?"
 
-#: forms.py:253
+#: forms.py:341
 msgid ""
 "If you're the ticket owner and the ticket is changed via the web by somebody "
 "else, do you want to receive an e-mail?"
@@ -132,51 +156,74 @@ msgstr ""
 "Если вы владелец талона и талон меняется через web кем-то еще, вы хотите "
 "получить уведомление по электронной почте?"
 
-#: forms.py:258
+#: forms.py:346
 msgid "E-mail me when assigned a ticket?"
 msgstr "Уведовить меня по электронной почте о назначеных мне талонах?"
 
-#: forms.py:259
+#: forms.py:347
 msgid ""
 "If you are assigned a ticket via the web, do you want to receive an e-mail?"
 msgstr ""
 "Хотите ли получать уведомления по электронной почте если кто-то назначил вам "
 "талон через web?"
 
-#: forms.py:264
+#: forms.py:352
 msgid "E-mail me when a ticket is changed via the API?"
 msgstr "Уведомить меня когда талон изменён через API?"
 
-#: forms.py:265
+#: forms.py:353
 msgid "If a ticket is altered by the API, do you want to receive an e-mail?"
 msgstr ""
 "Хотите ли вы получать электронное уведомление если талон был изменён через "
 "API"
 
-#: models.py:29 models.py:239 models.py:446 models.py:740 models.py:771
+#: forms.py:358
+msgid "Number of tickets to show per page"
+msgstr ""
+
+#: forms.py:359
+msgid "How many tickets do you want to see on the Ticket List page?"
+msgstr ""
+
+#: forms.py:366
+#, fuzzy
+msgid "Use my e-mail address when submitting tickets?"
+msgstr "Уведовить меня по электронной почте о назначеных мне талонах?"
+
+#: forms.py:367
+msgid ""
+"When you submit a ticket, do you want to automatically use your e-mail "
+"address as the submitter address? You can type a different e-mail address "
+"when entering the ticket if needed, this option only changes the default."
+msgstr ""
+
+#: models.py:32 models.py:250 models.py:460 models.py:744 models.py:775
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket.html:153 templates/helpdesk/ticket_list.html:40
-#: templates/helpdesk/ticket_list.html:116 views/staff.py:187
+#: templates/helpdesk/ticket.html:164 templates/helpdesk/ticket_list.html:72
+#: templates/helpdesk/ticket_list.html:183 views/staff.py:221
 msgid "Title"
 msgstr "Заголовок"
 
-#: models.py:34 models.py:745
+#: models.py:37 models.py:749
 msgid "Slug"
 msgstr "Слаг"
 
-#: models.py:35
+#: models.py:38
 msgid ""
 "This slug is used when building ticket ID's. Once set, try not to change it "
 "or e-mailing may get messy."
 msgstr ""
-"Этот слаг используется для конструирования ID талона, Однажды установив, "
-"старайтесь не менять его или электронная почта может перепутаться."
+"Эта строка используется для конструирования идентификатора талона. Однажды "
+"установив, старайтесь не менять его, или электронная почта может "
+"перепутаться."
 
-#: models.py:40 models.py:958 templates/helpdesk/email_ignore_list.html:13
+#: models.py:43 models.py:963 models.py:1029
+#: templates/helpdesk/email_ignore_list.html:13
+#: templates/helpdesk/ticket_cc_list.html:15
 msgid "E-Mail Address"
-msgstr "Адрес Электронной Почты"
+msgstr "Адрес E-mail"
 
-#: models.py:43
+#: models.py:46
 msgid ""
 "All outgoing e-mails for this queue will use this e-mail address. If you use "
 "IMAP or POP3, this should be the e-mail address for that mailbox."
@@ -185,29 +232,39 @@ msgstr ""
 "электронный адрес. Если вы используете IMAP или POP3 это и есть этот "
 "электронный адрес."
 
-#: models.py:49
+#: models.py:52
+msgid "Locale"
+msgstr ""
+
+#: models.py:56
+msgid ""
+"Locale of this queue. All correspondence in this queue will be in this "
+"language."
+msgstr ""
+
+#: models.py:60
 msgid "Allow Public Submission?"
 msgstr "Разрешить представления общественности?"
 
-#: models.py:52
+#: models.py:63
 msgid "Should this queue be listed on the public submission form?"
 msgstr "Должна ли эта очередь быть доступна в публичной форме заявки?"
 
-#: models.py:57
+#: models.py:68
 msgid "Allow E-Mail Submission?"
 msgstr "Разрешить размещение заявки через электронную почту?"
 
-#: models.py:60
+#: models.py:71
 msgid "Do you want to poll the e-mail box below for new tickets?"
 msgstr ""
 "Хотите ли вы опрашивать ниже указанный электронный адрес на наличие новых "
 "талонов?"
 
-#: models.py:65
+#: models.py:76
 msgid "Escalation Days"
 msgstr "Дни поднятия"
 
-#: models.py:68
+#: models.py:79
 msgid ""
 "For tickets which are not held, how often do you wish to increase their "
 "priority? Set to 0 for no escalation."
@@ -215,11 +272,11 @@ msgstr ""
 "Как часто вы желаете увеличивать их приоритет для талонов которые не на "
 "удержании? 0 для отключения подъёма."
 
-#: models.py:73
+#: models.py:84
 msgid "New Ticket CC Address"
 msgstr "CC Адрес Электронной Почты"
 
-#: models.py:76
+#: models.py:87
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all new tickets created for this queue"
@@ -227,11 +284,11 @@ msgstr ""
 "На введённые здесь электронный адрес будут посылатся уведомления обо всех "
 "новый талонах и этой очереди"
 
-#: models.py:81
+#: models.py:92
 msgid "Updated Ticket CC Address"
 msgstr "Обновлённый CC Адрес Талона"
 
-#: models.py:84
+#: models.py:95
 msgid ""
 "If an e-mail address is entered here, then it will receive notification of "
 "all activity (new tickets, closed tickets, updates, reassignments, etc) for "
@@ -241,19 +298,19 @@ msgstr ""
 "активности в талонах (создание, закрытие, обновлени, переназначание и т.д.) "
 "для этой очереди"
 
-#: models.py:90
+#: models.py:101
 msgid "E-Mail Box Type"
-msgstr "Тип Электронного Ящика."
+msgstr "Тип электронного ящика."
 
-#: models.py:92
+#: models.py:103
 msgid "POP 3"
 msgstr "POP3"
 
-#: models.py:92
+#: models.py:103
 msgid "IMAP"
 msgstr "IMAP"
 
-#: models.py:95
+#: models.py:106
 msgid ""
 "E-Mail server type for creating tickets automatically from a mailbox - both "
 "POP3 and IMAP are supported."
@@ -261,11 +318,11 @@ msgstr ""
 "Тип ящика электронной почты, из которого будут создаватся автоматические "
 "талоны - оба POP3 и IMAP поддерживаются."
 
-#: models.py:100
+#: models.py:111
 msgid "E-Mail Hostname"
 msgstr "Имя Сервера Электронной Почты"
 
-#: models.py:104
+#: models.py:115
 msgid ""
 "Your e-mail server address - either the domain name or IP address. May be "
 "\"localhost\"."
@@ -273,11 +330,11 @@ msgstr ""
 "Адрес вашего сервера электронной почты - может быть имя, или IP адрес. Или "
 "даже \"localhost\"."
 
-#: models.py:109
+#: models.py:120
 msgid "E-Mail Port"
 msgstr "Порт Электронный Почты"
 
-#: models.py:112
+#: models.py:123
 msgid ""
 "Port number to use for accessing e-mail. Default for POP3 is \"110\", and "
 "for IMAP is \"143\". This may differ on some servers. Leave it blank to use "
@@ -287,11 +344,11 @@ msgstr ""
 "и \"143\" для IMAP. Настройки могут отличатся на разных серверах. Оставьте "
 "пустым для использования значения по умолчанию."
 
-#: models.py:118
+#: models.py:129
 msgid "Use SSL for E-Mail?"
 msgstr "Использовать SSL для электронной почты?"
 
-#: models.py:121
+#: models.py:132
 msgid ""
 "Whether to use SSL for IMAP or POP3 - the default ports when using SSL are "
 "993 for IMAP and 995 for POP3."
@@ -299,27 +356,27 @@ msgstr ""
 "Использовать SSL для IMAP или POP3 - порты по умолчанию для SSL 993 для IMAP "
 "и 995 для POP3."
 
-#: models.py:126
+#: models.py:137
 msgid "E-Mail Username"
 msgstr "Имя Пользователя Электронной Почты"
 
-#: models.py:130
+#: models.py:141
 msgid "Username for accessing this mailbox."
 msgstr "Имя пользователя для доступа к этому электронному ящику."
 
-#: models.py:134
+#: models.py:145
 msgid "E-Mail Password"
 msgstr "Пароль Электронной Почты"
 
-#: models.py:138
+#: models.py:149
 msgid "Password for the above username"
 msgstr "Пароль для выше указанного имени пользователя"
 
-#: models.py:142
+#: models.py:153
 msgid "IMAP Folder"
 msgstr "Папка IMAP"
 
-#: models.py:146
+#: models.py:157
 msgid ""
 "If using IMAP, what folder do you wish to fetch messages from? This allows "
 "you to use one IMAP account for multiple queues, by filtering messages on "
@@ -329,123 +386,125 @@ msgstr ""
 "Фильтрация сообщений на сервере позволяет вам использовать один IMAP аккаунт "
 "для множества очередей. По умолчанию: INBOX."
 
-#: models.py:153
+#: models.py:164
 msgid "E-Mail Check Interval"
 msgstr "Интервал Проверки Электронной Почты"
 
-#: models.py:154
+#: models.py:165
 msgid "How often do you wish to check this mailbox? (in Minutes)"
 msgstr "Как часто вы хотите проверять этот ящик? (в минутах)"
 
-#: models.py:224 templates/helpdesk/dashboard.html:10
-#: templates/helpdesk/ticket.html:123
+#: models.py:235 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:134
 msgid "Open"
 msgstr "Открытый"
 
-#: models.py:225 templates/helpdesk/ticket.html:128
-#: templates/helpdesk/ticket.html.py:133 templates/helpdesk/ticket.html:138
+#: models.py:236 templates/helpdesk/ticket.html:139
+#: templates/helpdesk/ticket.html.py:144 templates/helpdesk/ticket.html:149
 msgid "Reopened"
 msgstr "Переоткрытый"
 
-#: models.py:226 templates/helpdesk/dashboard.html:10
-#: templates/helpdesk/ticket.html:124 templates/helpdesk/ticket.html.py:129
-#: templates/helpdesk/ticket.html:134
+#: models.py:237 templates/helpdesk/dashboard.html:10
+#: templates/helpdesk/ticket.html:135 templates/helpdesk/ticket.html.py:140
+#: templates/helpdesk/ticket.html:145
 msgid "Resolved"
 msgstr "Решённый"
 
-#: models.py:227 templates/helpdesk/ticket.html:125
-#: templates/helpdesk/ticket.html.py:130 templates/helpdesk/ticket.html:135
-#: templates/helpdesk/ticket.html.py:139
+#: models.py:238 templates/helpdesk/ticket.html:136
+#: templates/helpdesk/ticket.html.py:141 templates/helpdesk/ticket.html:146
+#: templates/helpdesk/ticket.html.py:150
 msgid "Closed"
 msgstr "Закрытый"
 
-#: models.py:231
+#: models.py:242
 msgid "1. Critical"
 msgstr "1. Критичный"
 
-#: models.py:232
+#: models.py:243
 msgid "2. High"
 msgstr "2. Высокий"
 
-#: models.py:233
+#: models.py:244
 msgid "3. Normal"
 msgstr "3. Нормальный"
 
-#: models.py:234
+#: models.py:245
 msgid "4. Low"
 msgstr "4. Низкий"
 
-#: models.py:235
+#: models.py:246
 msgid "5. Very Low"
 msgstr "5. Очень низкий"
 
-#: models.py:246 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket_list.html:39
-#: templates/helpdesk/ticket_list.html:116
+#: models.py:257 templates/helpdesk/dashboard.html:44
+#: templates/helpdesk/ticket_list.html:69
+#: templates/helpdesk/ticket_list.html:183
 msgid "Created"
 msgstr "Созданный"
 
-#: models.py:248
+#: models.py:259
 msgid "Date this ticket was first created"
 msgstr "Дата создания этого талона"
 
-#: models.py:252
+#: models.py:263
 msgid "Modified"
 msgstr "Изменённый"
 
-#: models.py:254
+#: models.py:265
 msgid "Date this ticket was most recently changed."
 msgstr "Дата когда талон был последний раз изменён."
 
-#: models.py:258 templates/helpdesk/public_view_ticket.html:24
-#: templates/helpdesk/ticket.html:62
+#: models.py:269 templates/helpdesk/public_view_ticket.html:16
+#: templates/helpdesk/ticket.html:60
 msgid "Submitter E-Mail"
 msgstr "Электронный Адрес Отправителя"
 
-#: models.py:261
+#: models.py:272
 msgid ""
 "The submitter will receive an email for all public follow-ups left for this "
 "task."
 msgstr ""
+"Отправитель будет получать E-mail обо всех публичных дополнениях к этой "
+"задаче."
 
-#: models.py:273 templates/helpdesk/dashboard.html:26
-#: templates/helpdesk/ticket_list.html:31
-#: templates/helpdesk/ticket_list.html:42
-#: templates/helpdesk/ticket_list.html:116
+#: models.py:284 templates/helpdesk/dashboard.html:26
+#: templates/helpdesk/ticket_list.html:55
+#: templates/helpdesk/ticket_list.html:78
+#: templates/helpdesk/ticket_list.html:183
 msgid "Status"
 msgstr "Статус"
 
-#: models.py:279
+#: models.py:290
 msgid "On Hold"
 msgstr "Удерживаемый"
 
-#: models.py:282
+#: models.py:293
 msgid "If a ticket is on hold, it will not automatically be escalated."
 msgstr "Если талон на удержании он не будет автоматически поднят."
 
-#: models.py:287 models.py:749 templates/helpdesk/public_view_ticket.html:34
-#: templates/helpdesk/ticket.html:72
+#: models.py:298 models.py:753 templates/helpdesk/public_view_ticket.html:33
+#: templates/helpdesk/ticket.html:83
 msgid "Description"
 msgstr "Описание"
 
-#: models.py:290
+#: models.py:301
 msgid "The content of the customers query."
 msgstr "Содержимое запроса клиента."
 
-#: models.py:294 templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: models.py:305 templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Resolution"
 msgstr "Решение"
 
-#: models.py:297
+#: models.py:308
 msgid "The resolution provided to the customer by our staff."
 msgstr "Решение предоставлено клиенту нашими сотрудниками."
 
-#: models.py:305
+#: models.py:316
 msgid "1 = Highest Priority, 5 = Low Priority"
 msgstr "1 = Наивысший Приоритет, 5 = Низший Приоритет"
 
-#: models.py:312
+#: models.py:323
 msgid ""
 "The date this ticket was last escalated - updated automatically by "
 "management/commands/escalate_tickets.py."
@@ -453,28 +512,28 @@ msgstr ""
 "Дата когда тикет последний раз в последний раз поднят, автоматически "
 "обновляется вызовом management/commands/escalate_tickets.py."
 
-#: models.py:321 templates/helpdesk/ticket.html:58 views/feeds.py:91
-#: views/feeds.py:117 views/feeds.py:171 views/staff.py:164
+#: models.py:332 templates/helpdesk/ticket.html:56 views/feeds.py:91
+#: views/feeds.py:117 views/feeds.py:171 views/staff.py:178
 msgid "Unassigned"
 msgstr "Не назначеный"
 
-#: models.py:360
+#: models.py:371
 msgid " - On Hold"
 msgstr " - На Удержании"
 
-#: models.py:442 models.py:674 models.py:951
+#: models.py:456 models.py:678 models.py:956
 msgid "Date"
 msgstr "Дата"
 
-#: models.py:453 views/staff.py:178
+#: models.py:467 views/staff.py:192
 msgid "Comment"
 msgstr "Комментарий"
 
-#: models.py:459
+#: models.py:473
 msgid "Public"
 msgstr "Публичный"
 
-#: models.py:462
+#: models.py:476
 msgid ""
 "Public tickets are viewable by the submitter and all staff, but non-public "
 "tickets can only be seen by staff."
@@ -482,61 +541,61 @@ msgstr ""
 "Публичные талоны видны отправителям и коллективу, а не публичные только "
 "коллективу."
 
-#: models.py:473 templates/helpdesk/ticket.html:121
+#: models.py:487 templates/helpdesk/ticket.html:132
 msgid "New Status"
 msgstr "Новый Статус"
 
-#: models.py:477
+#: models.py:491
 msgid "If the status was changed, what was it changed to?"
 msgstr "Если статус был изменён, на что он был изменён?"
 
-#: models.py:508
+#: models.py:522
 msgid "Field"
 msgstr "Поле"
 
-#: models.py:513
+#: models.py:527
 msgid "Old Value"
 msgstr "Старое Значение"
 
-#: models.py:519
+#: models.py:533
 msgid "New Value"
 msgstr "Новое Значение"
 
-#: models.py:527
+#: models.py:541
 msgid "removed"
 msgstr "удалённый"
 
-#: models.py:529
+#: models.py:543
 #, python-format
 msgid "set to %s"
 msgstr "установлен в %s"
 
-#: models.py:531
+#: models.py:545
 #, python-format
 msgid "changed from \"%(old_value)s\" to \"%(new_value)s\""
 msgstr "изменён с \"%(old_value)s\" на \"%(new_value)s\""
 
-#: models.py:574
+#: models.py:576
 msgid "File"
 msgstr "Файл"
 
-#: models.py:579
+#: models.py:581
 msgid "Filename"
 msgstr "Имя файла"
 
-#: models.py:584
+#: models.py:586
 msgid "MIME Type"
 msgstr "MIME тип"
 
-#: models.py:589
+#: models.py:591
 msgid "Size"
 msgstr "Размер"
 
-#: models.py:590
+#: models.py:592
 msgid "Size of this file in bytes"
 msgstr "Размер этого файла в байтах"
 
-#: models.py:623
+#: models.py:627
 msgid ""
 "Leave blank to allow this reply to be used for all queues, or select those "
 "queues you wish to limit this reply to."
@@ -544,23 +603,23 @@ msgstr ""
 "Оставьте пустым что бы позволить всем очередям использовать этот ответ, или "
 "выберете каким очередям можно использовать этот ответ."
 
-#: models.py:628 models.py:669 models.py:946
+#: models.py:632 models.py:673 models.py:951
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Name"
 msgstr "Имя"
 
-#: models.py:630
+#: models.py:634
 msgid ""
 "Only used to assist users with selecting a reply - not shown to the user."
 msgstr ""
 "Используется пользователям только что бы помочь им выбрать ответ - "
 "пользователю не показывается."
 
-#: models.py:635
+#: models.py:639
 msgid "Body"
 msgstr "Тело"
 
-#: models.py:636
+#: models.py:640
 msgid ""
 "Context available: {{ ticket }} - ticket object (eg {{ ticket.title }}); "
 "{{ queue }} - The queue; and {{ user }} - the current user."
@@ -568,7 +627,7 @@ msgstr ""
 "Доступный контекст: {{ ticket }} - талон (например {{ ticket.title }}); "
 "{{ queue }} - Очередь; и {{ user }} - текущий пользователь."
 
-#: models.py:663
+#: models.py:667
 msgid ""
 "Leave blank for this exclusion to be applied to all queues, or select those "
 "queues you wish to exclude with this entry."
@@ -576,19 +635,19 @@ msgstr ""
 "Оставьте пустым что бы это исключение применялось ко всем очередям, или "
 "выберите очереди для который применять исключение."
 
-#: models.py:675
+#: models.py:679
 msgid "Date on which escalation should not happen"
 msgstr "Дата когда новые талоны не должны подниматся."
 
-#: models.py:692
+#: models.py:696
 msgid "Template Name"
 msgstr "Имя Шаблона"
 
-#: models.py:698
+#: models.py:702
 msgid "Subject"
 msgstr "Тема"
 
-#: models.py:700
+#: models.py:704
 msgid ""
 "This will be prefixed with \"[ticket.ticket] ticket.title\". We recommend "
 "something simple such as \"(Updated\") or \"(Closed)\" - the same context is "
@@ -598,11 +657,11 @@ msgstr ""
 "нибудь простое например \"(Updated\") или \"(Closed)\" - тот же контекст "
 "доступен ниже в plain_text."
 
-#: models.py:706
+#: models.py:710
 msgid "Heading"
 msgstr "Заголовок"
 
-#: models.py:708
+#: models.py:712
 msgid ""
 "In HTML e-mails, this will be the heading at the top of the email - the same "
 "context is available as in plain_text, below."
@@ -610,11 +669,11 @@ msgstr ""
 "В HTML электронных письмах, это будет в заголовке - тот же контекст доступен "
 "в виде plain_text ниже."
 
-#: models.py:714
+#: models.py:718
 msgid "Plain Text"
 msgstr "Чистый Текст"
 
-#: models.py:715
+#: models.py:719
 msgid ""
 "The context available to you includes {{ ticket }}, {{ queue }}, and "
 "depending on the time of the call: {{ resolution }} or {{ comment }}."
@@ -622,79 +681,79 @@ msgstr ""
 "Доступный контекст для включения {{ ticket }}, {{ queue }}, и в зависимости "
 "от времени вызова: {{ resolution }} или {{ comment }}."
 
-#: models.py:721
+#: models.py:725
 msgid "HTML"
 msgstr "HTML"
 
-#: models.py:722
+#: models.py:726
 msgid "The same context is available here as in plain_text, above."
 msgstr "Тот же самый контекст доступен здесь как в plain_text выше."
 
-#: models.py:776
+#: models.py:780
 msgid "Question"
 msgstr "Вопрос"
 
-#: models.py:780
+#: models.py:784
 msgid "Answer"
 msgstr "Ответ"
 
-#: models.py:784
+#: models.py:788
 msgid "Votes"
 msgstr "Голоса"
 
-#: models.py:785
+#: models.py:789
 msgid "Total number of votes cast for this item"
 msgstr "Общее количество отданых голосов"
 
-#: models.py:789
+#: models.py:793
 msgid "Positive Votes"
 msgstr "Положительные Голоса"
 
-#: models.py:790
+#: models.py:794
 msgid "Number of votes for this item which were POSITIVE."
 msgstr "Количество ПОЗИТИВНО голосовавших."
 
-#: models.py:794
+#: models.py:798
 msgid "Last Updated"
 msgstr "Последний Раз Обновлялось"
 
-#: models.py:795
+#: models.py:799
 msgid "The date on which this question was most recently changed."
 msgstr "Дата когда этот вопрос был последний раз изменён."
 
-#: models.py:809
+#: models.py:813
 msgid "Unrated"
 msgstr "Не оценённый"
 
-#: models.py:837 templates/helpdesk/ticket_list.html:85
+#: models.py:841 templates/helpdesk/ticket_list.html:142
 msgid "Query Name"
 msgstr "Имя Запроса"
 
-#: models.py:839
+#: models.py:843
 msgid "User-provided name for this query"
 msgstr "Имя запроса определённое пользователем"
 
-#: models.py:843
+#: models.py:847
 msgid "Shared With Other Users?"
 msgstr "Доступный Остальным Пользователям?"
 
-#: models.py:847
+#: models.py:850
 msgid "Should other users see this query?"
 msgstr "Виден ли этот запрос другим пользователям?"
 
-#: models.py:851
+#: models.py:854
 msgid "Search Query"
 msgstr "Поисковый Запрос"
 
-#: models.py:852
+#: models.py:855
 msgid "Pickled query object. Be wary changing this."
 msgstr "Pickle-ные объекты запросов. Не изменяйте их."
 
-#: models.py:873
+#: models.py:876
 msgid "Settings Dictionary"
 msgstr "Словарь Настроек"
 
-#: models.py:874
+#: models.py:877
 msgid ""
 "This is a base64-encoded representation of a pickled Python dictionary. Do "
 "not change this field via the admin."
@@ -702,50 +761,107 @@ msgstr ""
 "Это base64-кодированое представление pickle-ного Python словаря. Не "
 "изменяйте его через админку."
 
-#: models.py:940
-#, fuzzy
+#: models.py:945
 msgid ""
 "Leave blank for this e-mail to be ignored on all queues, or select those "
 "queues you wish to ignore this e-mail for."
 msgstr ""
-"Оставьте пустым что бы позволить всем очередям использовать этот ответ, или "
-"выберете каким очередям можно использовать этот ответ."
+"Оставьте пустым, чтобы этот E-mail был проигнорирован во всех очередях, или "
+"выберите те очереди, для которых он будет проигнорирован."
 
-#: models.py:952
+#: models.py:957
 msgid "Date on which this e-mail address was added"
-msgstr ""
+msgstr "Дата добавления этого E-mail"
 
-#: models.py:960
+#: models.py:965
 msgid ""
 "Enter a full e-mail address, or portions with wildcards, eg *@domain.com or "
 "postmaster@*."
 msgstr ""
+"Введите E-mail - полный адрес или шаблон с подстановочными знаками, "
+"например, *@domain.com или postmaster@*."
+
+#: models.py:970
+msgid "Save Emails in Mailbox?"
+msgstr ""
+
+#: models.py:973
+msgid ""
+"Do you want to save emails from this address in the mailbox? If this is "
+"unticked, emails from this address will be deleted."
+msgstr ""
+
+#: models.py:1025
+msgid "User who wishes to receive updates for this ticket."
+msgstr ""
+
+#: models.py:1032
+msgid "For non-user followers, enter their e-mail address"
+msgstr ""
+
+#: models.py:1036
+#, fuzzy
+msgid "Can View Ticket?"
+msgstr "Просмотреть Талон"
+
+#: models.py:1038
+msgid "Can this CC login to view the ticket details?"
+msgstr ""
+
+#: models.py:1042
+#, fuzzy
+msgid "Can Update Ticket?"
+msgstr "Обновить Этот Талон"
+
+#: models.py:1044
+msgid "Can this CC login and update the ticket?"
+msgstr ""
 
 #: management/commands/escalate_tickets.py:146
 #, python-format
 msgid "Ticket escalated after %s days"
 msgstr "Талон поднят после %s дней"
 
-#: management/commands/get_email.py:113
+#: management/commands/get_email.py:148
 msgid "Created from e-mail"
 msgstr "Созданый из электронной почты"
 
-#: management/commands/get_email.py:116
+#: management/commands/get_email.py:152
 msgid "Unknown Sender"
 msgstr "Неизвестный Отправитель"
 
-#: management/commands/get_email.py:222
+#: management/commands/get_email.py:204
+msgid ""
+"No plain-text email body available. Please see attachment email_html_body."
+"html."
+msgstr ""
+
+#: management/commands/get_email.py:208
+msgid "email_html_body.html"
+msgstr ""
+
+#: management/commands/get_email.py:285
+#, fuzzy
+msgid " (Reopened"
+msgstr "Переоткрытый"
+
+#: management/commands/get_email.py:287
 msgid " (Updated)"
 msgstr "(Обновлено)"
 
-#: management/commands/get_email.py:244
+#: management/commands/get_email.py:309
 #, python-format
 msgid "E-Mail Received from %(sender_email)s"
 msgstr "Электронное послание полученное от %(sender_email)s"
 
+#: management/commands/get_email.py:317
+#, fuzzy, python-format
+msgid "Ticket Re-Opened by E-Mail Received from %(sender_email)s"
+msgstr "Электронное послание полученное от %(sender_email)s"
+
 #: templates/helpdesk/base.html:4
 msgid "Powered by Jutda Helpdesk"
-msgstr ""
+msgstr "Работает на Judta Helpdesk"
 
 #: templates/helpdesk/base.html:9 templates/helpdesk/rss_list.html:9
 #: templates/helpdesk/rss_list.html:23 templates/helpdesk/rss_list.html:28
@@ -764,13 +880,13 @@ msgstr "Не Назначеные Талоны"
 #: templates/helpdesk/base.html:17 templates/helpdesk/public_base.html:3
 #: templates/helpdesk/public_base.html:11
 msgid "Helpdesk"
-msgstr ""
+msgstr "Справочная"
 
 #: templates/helpdesk/base.html:19
 msgid "Dashboard"
 msgstr "Панель"
 
-#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:115
+#: templates/helpdesk/base.html:20 templates/helpdesk/ticket_list.html:182
 msgid "Tickets"
 msgstr "талоны"
 
@@ -790,10 +906,15 @@ msgstr "Выход"
 msgid "Search..."
 msgstr "Поиск..."
 
-#: templates/helpdesk/base.html:31
-msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
+#: templates/helpdesk/base.html:24
+msgid "Enter a keyword, or a ticket number to jump straight to that ticket."
 msgstr ""
 
+#: templates/helpdesk/base.html:31
+#, fuzzy
+msgid "Powered by <a href='http://www.jutdahelpdesk.com/'>Jutda Helpdesk</a>."
+msgstr "Работает на <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
+
 #: templates/helpdesk/base.html:31 templates/helpdesk/rss_list.html:9
 #: templates/helpdesk/rss_list.html:12 templates/helpdesk/rss_list.html:15
 #: templates/helpdesk/rss_list.html:27 templates/helpdesk/rss_list.html:28
@@ -814,9 +935,8 @@ msgid "User Settings"
 msgstr "Настройки Пользователя"
 
 #: templates/helpdesk/base.html:31
-#, fuzzy
 msgid "System Settings"
-msgstr "Настройки Пользователя"
+msgstr "Системные настройки"
 
 #: templates/helpdesk/confirm_delete_saved_query.html:3
 msgid "Delete Saved Query"
@@ -867,7 +987,7 @@ msgstr ""
 msgid "Create Ticket"
 msgstr "Создать Талон"
 
-#: templates/helpdesk/create_ticket.html:15
+#: templates/helpdesk/create_ticket.html:6
 msgid ""
 "<h2>Submit a Ticket</h2>\n"
 "\n"
@@ -880,32 +1000,33 @@ msgstr ""
 "напишите заголовок и описание как можно более точно отображающими суть "
 "проблемы.</p>"
 
-#: templates/helpdesk/create_ticket.html:30
-#: templates/helpdesk/create_ticket.html:39
+#: templates/helpdesk/create_ticket.html:17
+#: templates/helpdesk/edit_ticket.html:19
+#: templates/helpdesk/public_homepage.html:31
 msgid "(Optional)"
 msgstr "(Опциональный)"
 
-#: templates/helpdesk/create_ticket.html:51
-#: templates/helpdesk/public_homepage.html:65
+#: templates/helpdesk/create_ticket.html:26
+#: templates/helpdesk/public_homepage.html:40
 msgid "Submit Ticket"
 msgstr "Отправить Талон"
 
 #: templates/helpdesk/dashboard.html:2
 msgid "Helpdesk Dashboard"
-msgstr ""
+msgstr "Панель управления Справочной"
 
 #: templates/helpdesk/dashboard.html:9
 msgid "Helpdesk Summary"
-msgstr ""
+msgstr "Сводка по Справочной"
 
 #: templates/helpdesk/dashboard.html:25
 msgid "Your Tickets"
 msgstr "Ваши Талоны"
 
 #: templates/helpdesk/dashboard.html:26 templates/helpdesk/dashboard.html:44
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/ticket_list.html:183
 msgid "Pr"
-msgstr ""
+msgstr "Приоритет"
 
 #: templates/helpdesk/dashboard.html:26
 msgid "Last Update"
@@ -913,16 +1034,23 @@ msgstr "Последнее Обновление"
 
 #: templates/helpdesk/dashboard.html:38
 msgid "You have no tickets assigned to you."
-msgstr ""
+msgstr "Нет талонов, назначенных Вам."
 
-#: templates/helpdesk/dashboard.html:52 templates/helpdesk/ticket.html:58
+#: templates/helpdesk/dashboard.html:52 templates/helpdesk/ticket.html:56
 msgid "Take"
 msgstr "Взять"
 
+#: templates/helpdesk/dashboard.html:52
+#: templates/helpdesk/email_ignore_list.html:13
+#: templates/helpdesk/email_ignore_list.html:23
+#: templates/helpdesk/ticket_cc_list.html:15
+#: templates/helpdesk/ticket_cc_list.html:23
+msgid "Delete"
+msgstr "Удалить"
+
 #: templates/helpdesk/dashboard.html:56
-#, fuzzy
 msgid "There are no unassigned tickets."
-msgstr "Не Назначеные Талоны"
+msgstr "Нет неназначенных талонов."
 
 #: templates/helpdesk/delete_ticket.html:3
 msgid "Delete Ticket"
@@ -945,11 +1073,32 @@ msgstr ""
 "следы талона, включая слежения, вложенные файлы и одновления будут "
 "безвозвратно удалены.</p>\n"
 
+#: templates/helpdesk/edit_ticket.html:3
+#, fuzzy
+msgid "Edit Ticket"
+msgstr "Отправить Талон"
+
+#: templates/helpdesk/edit_ticket.html:6
+msgid ""
+"<h2>Edit a Ticket</h2>\n"
+"\n"
+"<p>Unless otherwise stated, all fields are required. Please provide as "
+"descriptive a title and description as possible.</p>\n"
+"\n"
+"<p><strong>Note:</strong> Editing a ticket does <em>not</em> send an e-mail "
+"to the ticket owner or submitter. No new details should be entered, this "
+"form should only be used to fix incorrect details or clean up the submission."
+"</p>"
+msgstr ""
+
+#: templates/helpdesk/edit_ticket.html:28
+msgid "Save Changes"
+msgstr ""
+
 #: templates/helpdesk/email_ignore_add.html:3
 #: templates/helpdesk/email_ignore_add.html:23
-#, fuzzy
 msgid "Ignore E-Mail Address"
-msgstr "Ваш E-Mail Адрес"
+msgstr "Игнорировать адрес E-mail"
 
 #: templates/helpdesk/email_ignore_add.html:5
 msgid ""
@@ -963,41 +1112,54 @@ msgid ""
 "em> or a portion of an e-mail address with a wildcard, such as <em>*@domain."
 "com</em> or <em>user@*</em>.</p>"
 msgstr ""
+"\n"
+"<h2>Игнорировать адрес E-mail</h2>\n"
+"\n"
+"<p>Чтобы игнорировать адрес E-mail, предотвратить автоматическое создание "
+"талонов письмами с него, укажите E-mail ниже.</p>\n"
+"\n"
+"<p>Вы можете указать как полный адрес E-mail, например, <em>email@domain."
+"com</em>, так и часть адреса E-mail - с подстановочным знаком, например, "
+"<em>*@domain.com</em> или <em>user@*</em>.</p>"
 
 #: templates/helpdesk/email_ignore_del.html:3
-#, fuzzy
 msgid "Delete Ignored E-Mail Address"
-msgstr "Ваш E-Mail Адрес"
+msgstr "Удалить игнорируемый адрес E-mail"
 
 #: templates/helpdesk/email_ignore_del.html:5
-#, python-format
+#, fuzzy, python-format
 msgid ""
 "\n"
 "<h2>Un-Ignore E-Mail Address</h2>\n"
 "\n"
 "<p>Are you sure you wish to stop removing this email address (<em>%"
 "(email_address)s</em>) and allow their e-mails to automatically create "
-"tickets in your system? You can re-add this e-mail address at any time.<?p>\n"
+"tickets in your system? You can re-add this e-mail address at any time.</p>\n"
 msgstr ""
+"\n"
+"<h2>Перестать игнорировать адрес E-mail</h2>\n"
+"\n"
+"<p>Уверены, что хотите перестать удалять этот адрес E-mail (<em>%"
+"(email_address)s</em>) и позволить сообщениям с этого адреса автоматически "
+"создавать талоны в Вашей системе? В любой момент можно вернуть этот адрес E-"
+"mail в список.<?p>\n"
 
 #: templates/helpdesk/email_ignore_del.html:11
-#, fuzzy
 msgid ""
 "<p><a href='../../'>Keep Ignoring It</a></p>\n"
 "\n"
 "<form method='post' action='./'><input type='submit' value='Stop Ignoring "
 "It' /></form>\n"
 msgstr ""
-"<p><a href='../'>Нет, Не Удалять</a></p>\n"
+"<p><a href='../'>Продолжить игнорировать</a></p>\n"
 "\n"
-"<form method='post' action='./'><input type='submit' value='Да - Удалить' /"
-"></form>\n"
+"<form method='post' action='./'><input type='submit' value='Перестать "
+"игнорировать' /></form>\n"
 
 #: templates/helpdesk/email_ignore_list.html:3
 #: templates/helpdesk/email_ignore_list.html:12
-#, fuzzy
 msgid "Ignored E-Mail Addresses"
-msgstr "Ваш E-Mail Адрес"
+msgstr "Игнорируемые адреса E-mail"
 
 #: templates/helpdesk/email_ignore_list.html:5
 msgid ""
@@ -1008,20 +1170,38 @@ msgid ""
 "incoming e-mail processor. You can <a href='add/'>add a new e-mail address "
 "to the list</a> or delete any of the items below as required.</p>"
 msgstr ""
+"\n"
+"<h2>Игнорируемые адреса E-mail</h2>\n"
+"\n"
+"<p>Следующие адреса E-mail в настоящее время игнорируются обработчиком "
+"входящей почты. Вы можете <a href='add/'>добавить в список новый адрес E-"
+"mail</a> или удалить любые перечисленные ниже на свое усмотрение.</p>"
 
 #: templates/helpdesk/email_ignore_list.html:13
 msgid "Date Added"
+msgstr "Дата добавления"
+
+#: templates/helpdesk/email_ignore_list.html:13
+msgid "Queues"
+msgstr "Очереди"
+
+#: templates/helpdesk/email_ignore_list.html:13
+msgid "Keep in mailbox?"
 msgstr ""
 
-#: templates/helpdesk/email_ignore_list.html:13
-#, fuzzy
-msgid "Queues"
-msgstr "Очередь"
+#: templates/helpdesk/email_ignore_list.html:21
+msgid "All"
+msgstr ""
 
-#: templates/helpdesk/email_ignore_list.html:13
-#, fuzzy
-msgid "Delete"
-msgstr "Удалить Талон"
+#: templates/helpdesk/email_ignore_list.html:22
+msgid "Keep"
+msgstr ""
+
+#: templates/helpdesk/email_ignore_list.html:29
+msgid ""
+"<strong>Note:</strong> If the 'Keep' option is not selected, emails sent "
+"from that address will be deleted permanently."
+msgstr ""
 
 #: templates/helpdesk/kb_category.html:4
 #: templates/helpdesk/kb_category.html:11
@@ -1127,34 +1307,34 @@ msgstr "Войти"
 
 #: templates/helpdesk/public_base.html:22
 msgid "Powered by <a href='http://www.jutda.com.au/'>Jutda HelpDesk</a>."
-msgstr ""
+msgstr "Работает на <a href='http://www.jutda.com.au/'>Jutda Helpdesk</a>."
 
-#: templates/helpdesk/public_homepage.html:13
+#: templates/helpdesk/public_homepage.html:4
 #: templates/helpdesk/public_view_form.html:4
 #: templates/helpdesk/public_view_ticket.html:2
 msgid "View a Ticket"
 msgstr "Просмотреть Талон"
 
-#: templates/helpdesk/public_homepage.html:18
+#: templates/helpdesk/public_homepage.html:9
 #: templates/helpdesk/public_view_form.html:12
 msgid "Ticket"
 msgstr "Талон"
 
-#: templates/helpdesk/public_homepage.html:21
+#: templates/helpdesk/public_homepage.html:12
 #: templates/helpdesk/public_view_form.html:15
 msgid "Your E-mail Address"
 msgstr "Ваш Эдрес Электронной Почты"
 
-#: templates/helpdesk/public_homepage.html:25
+#: templates/helpdesk/public_homepage.html:16
 #: templates/helpdesk/public_view_form.html:19
 msgid "View Ticket"
 msgstr "Просмотреть Талон"
 
-#: templates/helpdesk/public_homepage.html:29
+#: templates/helpdesk/public_homepage.html:20
 msgid "Submit a Ticket"
 msgstr "Отправить Талон"
 
-#: templates/helpdesk/public_homepage.html:31
+#: templates/helpdesk/public_homepage.html:22
 msgid ""
 "All fields are required. Please provide as descriptive a title and "
 "description as possible."
@@ -1162,41 +1342,58 @@ msgstr ""
 "Все поля являются обязательными для заполнения. Пожалуйста, представьте, "
 "заголовок и описание, настолько подробными насколько это возможно."
 
+#: templates/helpdesk/public_spam.html:4
+#, fuzzy
+msgid "Unable To Open Ticket"
+msgstr "Все открытые талоны"
+
+#: templates/helpdesk/public_spam.html:6
+msgid ""
+"<p>Sorry, but there has been an error trying to submit your ticket.</p>\n"
+"\n"
+"<p>Our system has marked your submission as <strong>spam</strong>, so we are "
+"unable to save it. If this is not spam, please press back and re-type your "
+"message. Be careful to avoid sounding 'spammy', and if you have heaps of "
+"links please try removing them if possible.</p>\n"
+"\n"
+"<p>We are sorry for any inconvenience, however this check is required to "
+"avoid our helpdesk resources being overloaded by spammers.</p>\n"
+msgstr ""
+
 #: templates/helpdesk/public_view_form.html:8
 msgid "Error:"
 msgstr "Ошибка:"
 
-#: templates/helpdesk/public_view_ticket.html:16
+#: templates/helpdesk/public_view_ticket.html:8
 #, python-format
 msgid "Queue: %(queue_name)s"
 msgstr "Очередь: %(queue_name)s"
 
-#: templates/helpdesk/public_view_ticket.html:19
-#: templates/helpdesk/ticket.html:52
+#: templates/helpdesk/public_view_ticket.html:11
+#: templates/helpdesk/ticket.html:50
 msgid "Submitted On"
 msgstr "Отправлен В"
 
-#: templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Accept"
 msgstr "Принять"
 
-#: templates/helpdesk/public_view_ticket.html:41
-#: templates/helpdesk/ticket.html:79
+#: templates/helpdesk/public_view_ticket.html:40
+#: templates/helpdesk/ticket.html:90
 msgid "Accept and Close"
 msgstr "Принять и Закрыть"
 
-#: templates/helpdesk/public_view_ticket.html:50
-#: templates/helpdesk/ticket.html:88
+#: templates/helpdesk/public_view_ticket.html:49
+#: templates/helpdesk/ticket.html:99
 msgid "Follow-Ups"
 msgstr "Наблюдатели"
 
-#: templates/helpdesk/public_view_ticket.html:58
+#: templates/helpdesk/public_view_ticket.html:57
+#: templates/helpdesk/ticket.html:107
 #, python-format
-msgid ""
-"Changed %(change.field)s from %(change.old_value)s to %(change.new_value)s."
-msgstr ""
-"Изменено %(change.field)s с %(change.old_value)s на %(change.new_value)s."
+msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
+msgstr "Изменено %(field)s с %(old_value)s на %(new_value)s."
 
 #: templates/helpdesk/report_index.html:3
 #: templates/helpdesk/report_output.html:3
@@ -1300,6 +1497,10 @@ msgid ""
 "manage the staff who utilise a particular queue, this may be used to view "
 "new tickets coming into that queue."
 msgstr ""
+"Эти ленты RSS позволят Вам видеть сводку по Вашим собственным или всем "
+"талонам, для любой очереди в Справочной. Например, если Вы управляете "
+"персоналом, использующим определенную очередь, можно использовать ленту RSS "
+"для просмотра новых талонов этой очереди."
 
 #: templates/helpdesk/rss_list.html:22
 msgid "Per-Queue Feeds"
@@ -1314,9 +1515,8 @@ msgid "Open Tickets"
 msgstr "Открытые Талоны"
 
 #: templates/helpdesk/system_settings.html:3
-#, fuzzy
 msgid "Change System Settings"
-msgstr "Изменить Настройки Пользователя"
+msgstr "Изменить системные настройки"
 
 #: templates/helpdesk/system_settings.html:5
 msgid ""
@@ -1325,100 +1525,106 @@ msgid ""
 "\n"
 "<p>The following items can be maintained by you or other superusers:</p>"
 msgstr ""
+"\n"
+"h2>Системные настройки</h2>\n"
+"\n"
+"<p>Следующие задачи можете выполнить Вы и другие суперпользователи:</p>"
 
 #: templates/helpdesk/system_settings.html:11
-#, fuzzy
 msgid "E-Mail Ignore list"
-msgstr "Порт Электронный Почты"
+msgstr "Список игнорируемых E-mail"
 
 #: templates/helpdesk/system_settings.html:12
 msgid "Maintain Queues"
-msgstr ""
+msgstr "Поддержка очередей"
 
 #: templates/helpdesk/system_settings.html:13
-#, fuzzy
 msgid "Maintain Pre-Set Replies"
-msgstr "Использовать предопределённые ответы"
+msgstr "Поддержка предопределённых ответов"
 
 #: templates/helpdesk/system_settings.html:14
-#, fuzzy
 msgid "Maintain Knowledgebase Categories"
-msgstr "Категории Базы Знаний"
+msgstr "Поддержка категорий Базы знаний"
 
 #: templates/helpdesk/system_settings.html:15
-#, fuzzy
 msgid "Maintain Knowledgebase Items"
-msgstr "База Знаний: %(item)s"
+msgstr "Поддержка статей Базы знаний"
 
 #: templates/helpdesk/system_settings.html:16
 msgid "Maintain E-Mail Templates"
-msgstr ""
+msgstr "Поддержка шаблонов E-mail"
 
 #: templates/helpdesk/system_settings.html:17
 msgid "Maintain Users"
-msgstr ""
+msgstr "Поддержка пользователей"
 
 #: templates/helpdesk/ticket.html:2
 msgid "View Ticket Details"
 msgstr "Просмотреть Талон"
 
-#: templates/helpdesk/ticket.html:36
+#: templates/helpdesk/ticket.html:34
 msgid "Attach another File"
 msgstr "Прикрепить Другой Файл"
 
-#: templates/helpdesk/ticket.html:36 templates/helpdesk/ticket.html.py:173
+#: templates/helpdesk/ticket.html:34 templates/helpdesk/ticket.html.py:188
 msgid "Add Another File"
 msgstr "Добавить Другой Файл"
 
-#: templates/helpdesk/ticket.html:48
+#: templates/helpdesk/ticket.html:46
 msgid "Unhold"
 msgstr "Снять с удержания"
 
-#: templates/helpdesk/ticket.html:48
+#: templates/helpdesk/ticket.html:46
 msgid "Hold"
 msgstr "Удерживать"
 
-#: templates/helpdesk/ticket.html:49
+#: templates/helpdesk/ticket.html:47
 #, python-format
 msgid "Queue: %(queue)s"
 msgstr "Очередь: %(queue)s"
 
-#: templates/helpdesk/ticket.html:57
+#: templates/helpdesk/ticket.html:55
 msgid "Assigned To"
 msgstr "Назначен "
 
-#: templates/helpdesk/ticket.html:63
+#: templates/helpdesk/ticket.html:61
 msgid "Ignore"
+msgstr "Игнорировать"
+
+#: templates/helpdesk/ticket.html:70
+msgid "Copies To"
 msgstr ""
 
-#: templates/helpdesk/ticket.html:92
+#: templates/helpdesk/ticket.html:71
+msgid "Manage"
+msgstr ""
+
+#: templates/helpdesk/ticket.html:103
 msgid "Private"
 msgstr "Приватный"
 
-#: templates/helpdesk/ticket.html:96
-#, python-format
-msgid "Changed %(field)s from %(old_value)s to %(new_value)s."
-msgstr "Изменено %(field)s с %(old_value)s на %(new_value)s."
-
-#: templates/helpdesk/ticket.html:107
+#: templates/helpdesk/ticket.html:118
 msgid "Respond to this ticket"
 msgstr "Ответить на этот талон"
 
-#: templates/helpdesk/ticket.html:113
+#: templates/helpdesk/ticket.html:124
 msgid "Use a Pre-set Reply"
 msgstr "Использовать предопределённые ответы"
 
-#: templates/helpdesk/ticket.html:115
+#: templates/helpdesk/ticket.html:126
 msgid ""
 "Selecting a pre-set reply will over-write your comment below. You can then "
 "modify the pre-set reply to your liking before saving this update."
 msgstr ""
+"Выбор предопределенного ответа перезапишет Ваш комментарий. После чего (до "
+"сохранения этого обновления) можно исправить предопределенный ответ по "
+"своему усмотрению."
 
-#: templates/helpdesk/ticket.html:117
+#: templates/helpdesk/ticket.html:128
 msgid "Comment / Resolution"
 msgstr "Комментарий / Решение"
 
-#: templates/helpdesk/ticket.html:119
+#: templates/helpdesk/ticket.html:130
 msgid ""
 "You can insert ticket and queue details in your message. For more "
 "information, see the <a href='../../help/context/'>context help page</a>."
@@ -1427,97 +1633,202 @@ msgstr ""
 "дополнительной информации смотрите <a href='../../help/context/'>Страница "
 "помощи про Контекст</a>."
 
-#: templates/helpdesk/ticket.html:142
+#: templates/helpdesk/ticket.html:153
 msgid "Is this update public?"
 msgstr "Это публичный талон?"
 
-#: templates/helpdesk/ticket.html:144
+#: templates/helpdesk/ticket.html:155
 msgid ""
 "If this is public, the submitter will be e-mailed your comment or resolution."
 msgstr ""
 "Если это публичный, отправитель получит по электронной почте ваш комментарий "
 "или решение."
 
-#: templates/helpdesk/ticket.html:147
+#: templates/helpdesk/ticket.html:158
 msgid "Change Further Details &raquo;"
 msgstr "Изменить дополнительную информацию &raquo;"
 
-#: templates/helpdesk/ticket.html:156 templates/helpdesk/ticket_list.html:29
-#: templates/helpdesk/ticket_list.html:44
-#: templates/helpdesk/ticket_list.html:116
+#: templates/helpdesk/ticket.html:167 templates/helpdesk/ticket_list.html:53
+#: templates/helpdesk/ticket_list.html:84
+#: templates/helpdesk/ticket_list.html:183
 msgid "Owner"
 msgstr "Владелец"
 
-#: templates/helpdesk/ticket.html:157
+#: templates/helpdesk/ticket.html:168
 msgid "Unassign"
 msgstr "Не назначен"
 
-#: templates/helpdesk/ticket.html:166
+#: templates/helpdesk/ticket.html:181
 msgid "Attach File(s) &raquo;"
 msgstr "Прикрепить Файл(ы) &raquo;"
 
-#: templates/helpdesk/ticket.html:172
+#: templates/helpdesk/ticket.html:187
 msgid "Attach a File"
 msgstr "Прикрепить файл"
 
-#: templates/helpdesk/ticket.html:180
+#: templates/helpdesk/ticket.html:195
 msgid "Update This Ticket"
 msgstr "Обновить Этот Талон"
 
+#: templates/helpdesk/ticket_cc_add.html:3
+#, fuzzy
+msgid "Add Ticket CC"
+msgstr "Обновлённый CC Адрес Талона"
+
+#: templates/helpdesk/ticket_cc_add.html:5
+msgid ""
+"\n"
+"<h2>Add Ticket CC</h2>\n"
+"\n"
+"<p>To automatically send an email to a user or e-mail address when this "
+"ticket is updated, select the user or enter an e-mail address below.</p>"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_add.html:21
+#, fuzzy
+msgid "Save Ticket CC"
+msgstr "Новый Талон"
+
+#: templates/helpdesk/ticket_cc_del.html:3
+#, fuzzy
+msgid "Delete Ticket CC"
+msgstr "Удалить Талон"
+
+#: templates/helpdesk/ticket_cc_del.html:5
+#, fuzzy, python-format
+msgid ""
+"\n"
+"<h2>Delete Ticket CC</h2>\n"
+"\n"
+"<p>Are you sure you wish to delete this email address (<em>%(email_address)"
+"s</em>) from the CC list for this ticket? They will stop receiving updates.</"
+"p>\n"
+msgstr ""
+"\n"
+"<h2>Удалить Талон</h2>\n"
+"\n"
+"<p>Вы уверены что хотите удалить этот талон (<em>%(ticket_title)s</em>)? Все "
+"следы талона, включая слежения, вложенные файлы и одновления будут "
+"безвозвратно удалены.</p>\n"
+
+#: templates/helpdesk/ticket_cc_del.html:11
+#, fuzzy
+msgid ""
+"<p><a href='../../'>Don't Delete</a></p>\n"
+"\n"
+"<form method='post' action='./'><input type='submit' value='Yes, Delete' /></"
+"form>\n"
+msgstr ""
+"<p><a href='../'>Нет, Не Удалять</a></p>\n"
+"\n"
+"<form method='post' action='./'><input type='submit' value='Да - Удалить' /"
+"></form>\n"
+
+#: templates/helpdesk/ticket_cc_list.html:3
+#, fuzzy
+msgid "Ticket CC Settings"
+msgstr "Список Талонов"
+
+#: templates/helpdesk/ticket_cc_list.html:5
+#, fuzzy, python-format
+msgid ""
+"\n"
+"<h2>Ticket CC Settings</h2>\n"
+"\n"
+"<p>The following people will receive an e-mail whenever <em><a href='../'>%"
+"(ticket_title)s</a></em> is updated. Some people can also view or edit the "
+"ticket via the public ticket views.</p>\n"
+"\n"
+"<p>You can <a href='add/'>add a new e-mail address to the list</a> or delete "
+"any of the items below as required.</p>"
+msgstr ""
+"\n"
+"<h2>Игнорируемые адреса E-mail</h2>\n"
+"\n"
+"<p>Следующие адреса E-mail в настоящее время игнорируются обработчиком "
+"входящей почты. Вы можете <a href='add/'>добавить в список новый адрес E-"
+"mail</a> или удалить любые перечисленные ниже на свое усмотрение.</p>"
+
+#: templates/helpdesk/ticket_cc_list.html:14
+#, fuzzy
+msgid "Ticket CC List"
+msgstr "Список Талонов"
+
+#: templates/helpdesk/ticket_cc_list.html:15
+msgid "View?"
+msgstr ""
+
+#: templates/helpdesk/ticket_cc_list.html:15
+#, fuzzy
+msgid "Update?"
+msgstr "Обновлено"
+
+#: templates/helpdesk/ticket_cc_list.html:29
+#, python-format
+msgid "Return to <em>%(ticket_title)s</em>"
+msgstr ""
+
 #: templates/helpdesk/ticket_list.html:2
 msgid "Ticket Listing"
 msgstr "Список Талонов"
 
-#: templates/helpdesk/ticket_list.html:26
+#: templates/helpdesk/ticket_list.html:49
 msgid "Change Query"
 msgstr "Изменить Запрос"
 
-#: templates/helpdesk/ticket_list.html:28
+#: templates/helpdesk/ticket_list.html:52
 msgid "Sorting"
 msgstr "Сортировка"
 
-#: templates/helpdesk/ticket_list.html:32
-#: templates/helpdesk/ticket_list.html:71
+#: templates/helpdesk/ticket_list.html:56
+#: templates/helpdesk/ticket_list.html:127
 msgid "Keywords"
 msgstr "Ключевые Слова"
 
-#: templates/helpdesk/ticket_list.html:52
+#: templates/helpdesk/ticket_list.html:94
 msgid "Owner(s)"
 msgstr "Владелец(ы)"
 
-#: templates/helpdesk/ticket_list.html:58
+#: templates/helpdesk/ticket_list.html:107
 msgid "Queue(s)"
 msgstr "Очередь(и)"
 
-#: templates/helpdesk/ticket_list.html:64
+#: templates/helpdesk/ticket_list.html:113
 msgid "Status(es)"
 msgstr "Статус(ы)"
 
-#: templates/helpdesk/ticket_list.html:76
+#: templates/helpdesk/ticket_list.html:120
+msgid "Tag(s)"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:132
 msgid "Apply Filter"
 msgstr "Применить Фильтр"
 
-#: templates/helpdesk/ticket_list.html:81
-#: templates/helpdesk/ticket_list.html:96
+#: templates/helpdesk/ticket_list.html:138
+#: templates/helpdesk/ticket_list.html:153
 msgid "Save Query"
 msgstr "Сохранить Запрос"
 
-#: templates/helpdesk/ticket_list.html:87
+#: templates/helpdesk/ticket_list.html:144
 msgid ""
 "This name appears in the drop-down list of saved queries. If you share your "
 "query, other users will see this name, so choose something clear and "
 "descriptive!"
 msgstr ""
+"Это название появится в выпадающем списке сохраненных запросов. Если вы "
+"дадите доступ к своему запросу другим пользователям, они увидят это "
+"название, так что выберите что-нибудь четкое, информативное!"
 
-#: templates/helpdesk/ticket_list.html:89
+#: templates/helpdesk/ticket_list.html:146
 msgid "Shared?"
 msgstr "Общие?"
 
-#: templates/helpdesk/ticket_list.html:90
+#: templates/helpdesk/ticket_list.html:147
 msgid "Yes, share this query with other users."
 msgstr "Да, поделится этим запросом с другими пользователями."
 
-#: templates/helpdesk/ticket_list.html:91
+#: templates/helpdesk/ticket_list.html:148
 msgid ""
 "If you share this query, it will be visible by <em>all</em> other logged-in "
 "users."
@@ -1525,22 +1836,35 @@ msgstr ""
 "Если вы поделитесь этим запросом, его смогут видеть <em>все</em> вошедьшие "
 "пользователи."
 
-#: templates/helpdesk/ticket_list.html:103
+#: templates/helpdesk/ticket_list.html:160
 msgid "Use Saved Query"
 msgstr "Использовать Сохранённый Запрос"
 
-#: templates/helpdesk/ticket_list.html:105
+#: templates/helpdesk/ticket_list.html:162
 msgid "Query"
 msgstr "Запрос"
 
-#: templates/helpdesk/ticket_list.html:110
+#: templates/helpdesk/ticket_list.html:167
 msgid "Run Query"
 msgstr "выполнить Запрос"
 
-#: templates/helpdesk/ticket_list.html:128
+#: templates/helpdesk/ticket_list.html:197
 msgid "No Tickets Match Your Selection"
 msgstr "Талонов Соответствующих Вашему Запросов не Найдено"
 
+#: templates/helpdesk/ticket_list.html:203
+msgid "Previous"
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:207
+#, python-format
+msgid "Page %(ticket_num)s of %(num_pages)s."
+msgstr ""
+
+#: templates/helpdesk/ticket_list.html:211
+msgid "Next"
+msgstr ""
+
 #: templates/helpdesk/user_settings.html:3
 msgid "Change User Settings"
 msgstr "Изменить Настройки Пользователя"
@@ -1585,7 +1909,7 @@ msgstr ""
 
 #: templates/registration/login.html:2
 msgid "Helpdesk Login"
-msgstr ""
+msgstr "Вход в Справочную"
 
 #: templates/registration/login.html:5 templates/registration/login.html:17
 msgid "Login"
@@ -1616,12 +1940,12 @@ msgstr "Пароль"
 #: views/feeds.py:35
 #, python-format
 msgid "Helpdesk: Open Tickets in queue %(queue)s for %(username)s"
-msgstr ""
+msgstr "Справочная: открытые талоны в очереди %(queue)s для %(username)s"
 
 #: views/feeds.py:40
 #, python-format
 msgid "Helpdesk: Open Tickets for %(username)s"
-msgstr ""
+msgstr "Справочная: открытые талоны для %(username)s"
 
 #: views/feeds.py:46
 #, python-format
@@ -1631,11 +1955,11 @@ msgstr "Открыть и Переоткрыть Талоны в Очереди
 #: views/feeds.py:51
 #, python-format
 msgid "Open and Reopened Tickets for %(username)s"
-msgstr "Открыть и Переоткрыть Талоны для %(username)s"
+msgstr "Открыть и переоткрыть талоны для %(username)s"
 
 #: views/feeds.py:98
 msgid "Helpdesk: Unassigned Tickets"
-msgstr ""
+msgstr "Справочная: неназначенные талоны"
 
 #: views/feeds.py:99
 msgid "Unassigned Open and Reopened tickets"
@@ -1643,46 +1967,87 @@ msgstr "Не назначеные Открытые и Переоткрытые 
 
 #: views/feeds.py:124
 msgid "Helpdesk: Recent Followups"
-msgstr ""
+msgstr "Справочная: недавние дополнения"
 
 #: views/feeds.py:125
 msgid ""
 "Recent FollowUps, such as e-mail replies, comments, attachments and "
 "resolutions"
 msgstr ""
+"Недавние дополнения, такие как ответы на E-mail, комментарии, прикрепленные "
+"файлы и решения"
 
 #: views/feeds.py:142
 #, python-format
 msgid "Helpdesk: Open Tickets in queue %(queue)s"
-msgstr ""
+msgstr "Справочная: открытые талоны в очереди %(queue)s"
 
 #: views/feeds.py:147
 #, python-format
 msgid "Open and Reopened Tickets in queue %(queue)s"
 msgstr "Открыть и Переоткрыть Талоны в Очереди %(queue)s"
 
-#: views/public.py:68
+#: views/public.py:80
 msgid "Invalid ticket ID or e-mail address. Please try again."
 msgstr ""
-"Не верный ID талона или адрес электронной почты, Пожалуйста попробуйте ещё."
+"Неверный ID талона или адрес электронной почты, Пожалуйста попробуйте ещё."
 
-#: views/staff.py:116
+#: views/public.py:93
+#, fuzzy
+msgid "Submitter accepted resolution and closed ticket"
+msgstr "Принять решение и закрыть талон"
+
+#: views/staff.py:121
 msgid "Accepted resolution and closed ticket"
 msgstr "Принять решение и закрыть талон"
 
-#: views/staff.py:158
+#: views/staff.py:139
+msgid "Sorry, you need to login to do that."
+msgstr ""
+
+#: views/staff.py:172
 #, python-format
 msgid "Assigned to %(username)s"
 msgstr "Назначено %(username)s"
 
-#: views/staff.py:180
+#: views/staff.py:194
 msgid "Updated"
 msgstr "Обновлено"
 
-#: views/staff.py:433
+#: views/staff.py:358
+#, fuzzy, python-format
+msgid "Assigned to %(username)s in bulk update"
+msgstr "Назначено %(username)s"
+
+#: views/staff.py:363
+#, fuzzy
+msgid "Unassigned in bulk update"
+msgstr "Не Назначеные Талоны"
+
+#: views/staff.py:368 views/staff.py:373
+msgid "Closed in bulk update"
+msgstr ""
+
+#: views/staff.py:568
+msgid ""
+"<p><strong>Note:</strong> Your keyword search is case sensitive because of "
+"your database. This means the search will <strong>not</strong> be accurate. "
+"By switching to a different database system you will gain better searching! "
+"For more information, read the <a href=\"http://docs.djangoproject.com/en/"
+"dev/ref/databases/#sqlite-string-matching\">Django Documentation on string "
+"matching in SQLite</a>."
+msgstr ""
+
+#: views/staff.py:672
 msgid "Ticket taken off hold"
 msgstr "Удержание талона снято"
 
-#: views/staff.py:436
+#: views/staff.py:675
 msgid "Ticket placed on hold"
 msgstr "Талон удерживается"
+
+#~ msgid ""
+#~ "Changed %(change.field)s from %(change.old_value)s to %(change.new_value)"
+#~ "s."
+#~ msgstr ""
+#~ "Изменено %(change.field)s с %(change.old_value)s на %(change.new_value)s."