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Add a check that the email subject template includes the ticket ID to prevent problems, to address issue raised in #577

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Garret Wassermann 2017-12-17 23:47:48 -05:00
parent 5502333a4c
commit e19666b729
1 changed files with 4 additions and 0 deletions
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helpdesk/settings.py
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@ -114,6 +114,10 @@ HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC
HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE',
"{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
# since django-helpdesk may not work correctly without the ticket ID
# in the subject, let's do a check for it quick:
if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
raise ImproperlyConfigured
# default fallback locale when queue locale not found
HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')