diff --git a/.travis.yml b/.travis.yml index 37e94b6b..04c65710 100644 --- a/.travis.yml +++ b/.travis.yml @@ -7,9 +7,10 @@ python: - "3.6" env: - - DJANGO=1.8.17 - - DJANGO=1.9.12 - - DJANGO=1.10.4 + - DJANGO=1.8.18 + - DJANGO=1.9.13 + - DJANGO=1.10.7 + - DJANGO=1.11 install: - pip install -q Django==$DJANGO diff --git a/docs/install.rst b/docs/install.rst index adba171d..26d7a36e 100644 --- a/docs/install.rst +++ b/docs/install.rst @@ -159,6 +159,14 @@ You must create the database the holds the django-helpdesk tables using the UTF-8 collation; see the MySQL manual for more information: http://dev.mysql.com/doc/refman/5.1/en/charset-database.html +You may be able to convert an existing MySQL database to use UTF-8 collation +by using the following SQL commands:: + + ALTER DATABASE mydatabase CHARACTER SET utf8 COLLATE utf8_general_ci; + ALTER TABLE helpdesk_emailtemplate CONVERT TO CHARACTER SET utf8 COLLATE utf8_general_ci; + +Both ``utf8_general_ci`` or ``utf16_general_ci`` have been reported to work. + If you do NOT do this step, and you only want to use English-language templates, -you can continue however you will receive a warning when running the 'migrate' -commands. +you may be able to continue however you will receive a warning when running the +'migrate' commands. diff --git a/helpdesk/management/commands/get_email.py b/helpdesk/management/commands/get_email.py index 7613d0e2..1c468dca 100644 --- a/helpdesk/management/commands/get_email.py +++ b/helpdesk/management/commands/get_email.py @@ -34,7 +34,8 @@ from django.utils import encoding, six, timezone from helpdesk import settings from helpdesk.lib import send_templated_mail, safe_template_context, process_attachments -from helpdesk.models import Queue, Ticket, FollowUp, IgnoreEmail +from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, IgnoreEmail +from django.contrib.auth.models import User import logging @@ -264,7 +265,7 @@ def decode_mail_headers(string): def ticket_from_message(message, queue, logger): # 'message' must be an RFC822 formatted message. message = email.message_from_string(message) if six.PY3 else email.message_from_string(message.encode('utf-8')) - subject = message.get('subject', _('Created from e-mail')) + subject = message.get('subject', _('Comment from e-mail')) subject = decode_mail_headers(decodeUnknown(message.get_charset(), subject)) for affix in STRIPPED_SUBJECT_STRINGS: subject = subject.replace(affix, "") @@ -274,6 +275,17 @@ def ticket_from_message(message, queue, logger): sender = decode_mail_headers(decodeUnknown(message.get_charset(), sender)) sender_email = email.utils.parseaddr(sender)[1] + cc = message.get_all('cc', None) + if cc: + # first, fixup the encoding if necessary + cc = [decode_mail_headers(decodeUnknown(message.get_charset(), x)) for x in cc] + # get_all checks if multiple CC headers, but individual emails may be comma separated too + tempcc = [] + for hdr in cc: + tempcc.extend(hdr.split(',')) + # use a set to ensure no duplicates + cc = set([x.strip() for x in tempcc]) + for ignore in IgnoreEmail.objects.filter(Q(queues=queue) | Q(queues__isnull=True)): if ignore.test(sender_email): if ignore.keep_in_mailbox: @@ -358,6 +370,44 @@ def ticket_from_message(message, queue, logger): ) logger.debug("Created new ticket %s-%s" % (t.queue.slug, t.id)) + if cc: + # get list of currently CC'd emails + current_cc = TicketCC.objects.filter(ticket=ticket) + current_cc_emails = [x.email for x in current_cc] + # get emails of any Users CC'd to email + current_cc_users = [x.user.email for x in current_cc] + # ensure submitter, assigned user, queue email not added + other_emails = [queue.email_address] + if t.submitter_email: + other_emails.append(t.submitter_email) + if t.assigned_to: + other_emails.append(t.assigned_to.email) + current_cc = set(current_cc_emails + current_cc_users + other_emails) + # first, add any User not previously CC'd (as identified by User's email) + all_users = User.objects.all() + all_user_emails = set([x.email for x in all_users]) + users_not_currently_ccd = all_user_emails.difference(set(current_cc)) + users_to_cc = cc.intersection(users_not_currently_ccd) + for user in users_to_cc: + tcc = TicketCC.objects.create( + ticket=t, + user=User.objects.get(email=user), + can_view=True, + can_update=False + ) + tcc.save() + # then add remaining emails alphabetically, makes testing easy + new_cc = cc.difference(current_cc).difference(all_user_emails) + new_cc = sorted(list(new_cc)) + for ccemail in new_cc: + tcc = TicketCC.objects.create( + ticket=t, + email=ccemail, + can_view=True, + can_update=False + ) + tcc.save() + f = FollowUp( ticket=t, title=_('E-Mail Received from %(sender_email)s' % {'sender_email': sender_email}), diff --git a/helpdesk/static/helpdesk/jquery-ui-1.12.0.min.css b/helpdesk/static/helpdesk/jquery-ui-1.12.0.min.css index d23c100c..c6d74ccb 100644 --- a/helpdesk/static/helpdesk/jquery-ui-1.12.0.min.css +++ b/helpdesk/static/helpdesk/jquery-ui-1.12.0.min.css @@ -1,7 +1,6 @@ /*! jQuery UI - v1.12.0 - 2016-07-08 * http://jqueryui.com * Includes: core.css, accordion.css, autocomplete.css, menu.css, button.css, controlgroup.css, checkboxradio.css, datepicker.css, dialog.css, draggable.css, resizable.css, progressbar.css, selectable.css, selectmenu.css, slider.css, sortable.css, spinner.css, tabs.css, tooltip.css, theme.css -* To view and modify this theme, visit 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-224px}.ui-corner-all,.ui-corner-top,.ui-corner-left,.ui-corner-tl{border-top-left-radius:3px}.ui-corner-all,.ui-corner-top,.ui-corner-right,.ui-corner-tr{border-top-right-radius:3px}.ui-corner-all,.ui-corner-bottom,.ui-corner-left,.ui-corner-bl{border-bottom-left-radius:3px}.ui-corner-all,.ui-corner-bottom,.ui-corner-right,.ui-corner-br{border-bottom-right-radius:3px}.ui-widget-overlay{background:#aaa;opacity:.003;filter:Alpha(Opacity=.3)}.ui-widget-shadow{-webkit-box-shadow:0 0 5px #666;box-shadow:0 0 5px #666} diff --git a/helpdesk/tests/test_get_email.py b/helpdesk/tests/test_get_email.py index 6ff275a3..46bbbcc4 100644 --- a/helpdesk/tests/test_get_email.py +++ b/helpdesk/tests/test_get_email.py @@ -2,11 +2,13 @@ from __future__ import unicode_literals -from helpdesk.models import Queue, Ticket, FollowUp, Attachment +from helpdesk.models import Queue, Ticket, TicketCC, FollowUp, Attachment from django.test import TestCase from django.core.management import call_command from django.utils import six from django.shortcuts import get_object_or_404 +from django.contrib.auth.models import User +from django.contrib.auth.hashers import make_password import itertools from shutil import rmtree import sys @@ -44,13 +46,13 @@ class GetEmailCommonTests(TestCase): class GetEmailParametricTemplate(object): - """TestCase that checks email functionality across methods and socks configs.""" + """TestCase that checks basic email functionality across methods and socks configs.""" def setUp(self): self.temp_logdir = mkdtemp() kwargs = { - "title": 'Queue 1', + "title": 'Basic Queue', "slug": 'QQ', "allow_public_submission": True, "allow_email_submission": True, @@ -148,6 +150,79 @@ class GetEmailParametricTemplate(object): self.assertEqual(ticket2.title, test_email_subject) self.assertEqual(ticket2.description, test_email_body) + def test_read_email_with_template_tag(self): + """Tests reading plain text emails from a queue and creating tickets, + except this time the email body contains a Django template tag. + For each email source supported, we mock the backend to provide + authentically formatted responses containing our test data.""" + + # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/ + test_email_from = "Arnbjörg Ráðormsdóttir " + test_email_subject = "My visit to Sør-Trøndelag" + test_email_body = "Reporting some issue with the template tag: {% if helpdesk %}." + test_email = "To: helpdesk@example.com\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body + test_mail_len = len(test_email) + + if self.socks: + from socks import ProxyConnectionError + with self.assertRaisesRegexp(ProxyConnectionError, '%s:%s' % (unrouted_socks_server, unused_port)): + call_command('get_email') + + else: + # Test local email reading + if self.method == 'local': + with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \ + mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \ + mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)): + mocked_isfile.return_value = True + mocked_listdir.return_value = ['filename1', 'filename2'] + + call_command('get_email') + + mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/') + mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1') + mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename2') + + elif self.method == 'pop3': + # mock poplib.POP3's list and retr methods to provide responses as per RFC 1939 + pop3_emails = { + '1': ("+OK", test_email.split('\n')), + '2': ("+OK", test_email.split('\n')), + } + pop3_mail_list = ("+OK 2 messages", ("1 %d" % test_mail_len, "2 %d" % test_mail_len)) + mocked_poplib_server = mock.Mock() + mocked_poplib_server.list = mock.Mock(return_value=pop3_mail_list) + mocked_poplib_server.retr = mock.Mock(side_effect=lambda x: pop3_emails[x]) + with mock.patch('helpdesk.management.commands.get_email.poplib', autospec=True) as mocked_poplib: + mocked_poplib.POP3 = mock.Mock(return_value=mocked_poplib_server) + call_command('get_email') + + elif self.method == 'imap': + # mock imaplib.IMAP4's search and fetch methods with responses from RFC 3501 + imap_emails = { + "1": ("OK", (("1", test_email),)), + "2": ("OK", (("2", test_email),)), + } + imap_mail_list = ("OK", ("1 2",)) + mocked_imaplib_server = mock.Mock() + mocked_imaplib_server.search = mock.Mock(return_value=imap_mail_list) + + # we ignore the second arg as the data item/mime-part is constant (RFC822) + mocked_imaplib_server.fetch = mock.Mock(side_effect=lambda x, _: imap_emails[x]) + with mock.patch('helpdesk.management.commands.get_email.imaplib', autospec=True) as mocked_imaplib: + mocked_imaplib.IMAP4 = mock.Mock(return_value=mocked_imaplib_server) + call_command('get_email') + + ticket1 = get_object_or_404(Ticket, pk=1) + self.assertEqual(ticket1.ticket_for_url, "QQ-%s" % ticket1.id) + self.assertEqual(ticket1.title, test_email_subject) + self.assertEqual(ticket1.description, test_email_body) + + ticket2 = get_object_or_404(Ticket, pk=2) + self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id) + self.assertEqual(ticket2.title, test_email_subject) + self.assertEqual(ticket2.description, test_email_body) + def test_read_html_multipart_email(self): """Tests reading multipart MIME (HTML body and plain text alternative) emails from a queue and creating tickets. @@ -160,6 +235,12 @@ class GetEmailParametricTemplate(object): me = "my@example.com" you = "your@example.com" + # NOTE: CC'd emails need to be alphabetical and tested as such! + # implementation uses sets, so only way to ensure tickets created + # in right order is to change set to list and sort it + cc_one = "nobody@example.com" + cc_two = "other@example.com" + cc = cc_one + ", " + cc_two subject = "Link" # Create message container - the correct MIME type is multipart/alternative. @@ -167,6 +248,7 @@ class GetEmailParametricTemplate(object): msg['Subject'] = subject msg['From'] = me msg['To'] = you + msg['Cc'] = cc # Create the body of the message (a plain-text and an HTML version). text = "Hi!\nHow are you?\nHere is the link you wanted:\nhttps://www.python.org" @@ -255,6 +337,11 @@ class GetEmailParametricTemplate(object): attach1 = get_object_or_404(Attachment, pk=1) self.assertEqual(attach1.followup.id, 1) self.assertEqual(attach1.filename, 'email_html_body.html') + cc1 = get_object_or_404(TicketCC, pk=1) + self.assertEqual(cc1.email, cc_one) + cc2 = get_object_or_404(TicketCC, pk=2) + self.assertEqual(cc2.email, cc_two) + self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 2) ticket2 = get_object_or_404(Ticket, pk=2) self.assertEqual(ticket2.ticket_for_url, "QQ-%s" % ticket2.id) @@ -269,6 +356,139 @@ class GetEmailParametricTemplate(object): self.assertEqual(attach2.filename, 'email_html_body.html') +class GetEmailCCHandling(TestCase): + """TestCase that checks CC handling in email. Needs its own test harness.""" + + def setUp(self): + + self.temp_logdir = mkdtemp() + + kwargs = { + "title": 'CC Queue', + "slug": 'CC', + "allow_public_submission": True, + "allow_email_submission": True, + "email_address": 'queue@example.com', + "email_box_type": 'local', + "email_box_local_dir": '/var/lib/mail/helpdesk/', + "logging_dir": self.temp_logdir, + "logging_type": 'none' + } + self.queue_public = Queue.objects.create(**kwargs) + + user1_kwargs = { + 'username': 'staff', + 'email': 'staff@example.com', + 'password': make_password('Test1234'), + 'is_staff': True, + 'is_superuser': False, + 'is_active': True + } + self.staff_user = User.objects.create(**user1_kwargs) + + user2_kwargs = { + 'username': 'assigned', + 'email': 'assigned@example.com', + 'password': make_password('Test1234'), + 'is_staff': True, + 'is_superuser': False, + 'is_active': True + } + self.assigned_user = User.objects.create(**user2_kwargs) + + user3_kwargs = { + 'username': 'observer', + 'email': 'observer@example.com', + 'password': make_password('Test1234'), + 'is_staff': True, + 'is_superuser': False, + 'is_active': True + } + self.observer_user = User.objects.create(**user3_kwargs) + + ticket_kwargs = { + 'title': 'Original Ticket', + 'queue': self.queue_public, + 'submitter_email': 'submitter@example.com', + 'assigned_to': self.assigned_user, + 'status': 1 + } + self.original_ticket = Ticket.objects.create(**ticket_kwargs) + + cc_kwargs = { + 'ticket': self.original_ticket, + 'user': self.staff_user, + 'can_view': True, + 'can_update': True + } + self.original_cc = TicketCC.objects.create(**cc_kwargs) + + def tearDown(self): + + rmtree(self.temp_logdir) + + def test_read_email_cc(self): + """Tests reading plain text emails from a queue and adding to a ticket, + particularly to test appropriate handling of CC'd emails.""" + + # first, check that test ticket exists + ticket1 = get_object_or_404(Ticket, pk=1) + self.assertEqual(ticket1.ticket_for_url, "CC-1") + self.assertEqual(ticket1.title, "Original Ticket") + # only the staff_user is CC'd for now + self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 1) + ccstaff = get_object_or_404(TicketCC, pk=1) + self.assertEqual(ccstaff.user, User.objects.get(username='staff')) + self.assertEqual(ticket1.assigned_to, User.objects.get(username='assigned')) + + # example email text from Django docs: https://docs.djangoproject.com/en/1.10/ref/unicode/ + test_email_from = "submitter@example.com" + # NOTE: CC emails are in alphabetical order and must be tested as such! + # implementation uses sets, so only way to ensure tickets created + # in right order is to change set to list and sort it + test_email_cc_one = "Alice Ráðormsdóttir " + test_email_cc_two = "nobody@example.com" + test_email_cc_three = "other@example.com" + test_email_cc_four = "someone@example.com" + ticket_user_emails = "assigned@example.com, staff@example.com, submitter@example.com, observer@example.com, queue@example.com" + test_email_subject = "[CC-1] My visit to Sør-Trøndelag" + test_email_body = "Unicode helpdesk comment with an s-hat (ŝ) via email." + test_email = "To: queue@example.com\nCc: " + test_email_cc_one + ", " + test_email_cc_one + ", " + test_email_cc_two + ", " + test_email_cc_three + "\nCC: " + test_email_cc_one + ", " + test_email_cc_three + ", " + test_email_cc_four + ", " + ticket_user_emails + "\nFrom: " + test_email_from + "\nSubject: " + test_email_subject + "\n\n" + test_email_body + test_mail_len = len(test_email) + + with mock.patch('helpdesk.management.commands.get_email.listdir') as mocked_listdir, \ + mock.patch('helpdesk.management.commands.get_email.isfile') as mocked_isfile, \ + mock.patch('builtins.open' if six.PY3 else '__builtin__.open', mock.mock_open(read_data=test_email)): + + mocked_isfile.return_value = True + mocked_listdir.return_value = ['filename1'] + + call_command('get_email') + + mocked_listdir.assert_called_with('/var/lib/mail/helpdesk/') + mocked_isfile.assert_any_call('/var/lib/mail/helpdesk/filename1') + + # ensure these 4 CCs (test_email_cc one thru four) are the only ones + # created and added to the existing staff_user that was CC'd, + # and the observer user that gets CC'd to new email., + # and that submitter and assignee are not added as CC either + # (in other words, even though everyone was CC'd to this email, + # we should come out with only 6 CCs after filtering) + self.assertEqual(len(TicketCC.objects.filter(ticket=1)), 6) + # next we make sure no duplicates were added, and the + # staff users nor submitter were not re-added as email TicketCCs + cc0 = get_object_or_404(TicketCC, pk=2) + self.assertEqual(cc0.user, User.objects.get(username='observer')) + cc1 = get_object_or_404(TicketCC, pk=3) + self.assertEqual(cc1.email, test_email_cc_one) + cc2 = get_object_or_404(TicketCC, pk=4) + self.assertEqual(cc2.email, test_email_cc_two) + cc3 = get_object_or_404(TicketCC, pk=5) + self.assertEqual(cc3.email, test_email_cc_three) + cc4 = get_object_or_404(TicketCC, pk=6) + self.assertEqual(cc4.email, test_email_cc_four) + + # build matrix of test cases case_methods = [c[0] for c in Queue._meta.get_field('email_box_type').choices] case_socks = [False] + [c[0] for c in Queue._meta.get_field('socks_proxy_type').choices] @@ -287,7 +507,5 @@ for method, socks in case_matrix: test_name = str( "TestGetEmail%s%s" % (method.capitalize(), socks_str)) - cl = type(test_name, (GetEmailParametricTemplate, TestCase,), { - "method": method, - "socks": socks}) + cl = type(test_name, (GetEmailParametricTemplate, TestCase), {"method": method, "socks": socks}) setattr(thismodule, test_name, cl) diff --git a/helpdesk/views/staff.py b/helpdesk/views/staff.py index 1ed3cd09..6d11e147 100644 --- a/helpdesk/views/staff.py +++ b/helpdesk/views/staff.py @@ -406,12 +406,14 @@ def update_ticket(request, ticket_id, public=False): # comment. context = safe_template_context(ticket) - # this line sometimes creates problems if code is sent as a comment. - # if comment contains some django code, like "why does {% if bla %} crash", - # then the following line will give us a crash, since django expects {% if %} - # to be closed with an {% endif %} tag. from django.template import engines template_func = engines['django'].from_string + # this prevents system from trying to render any template tags + # broken into two stages to prevent changes from first replace being themselves + # changed by the second replace due to conflicting syntax + comment = comment.replace('{%', 'X-HELPDESK-COMMENT-VERBATIM').replace('%}', 'X-HELPDESK-COMMENT-ENDVERBATIM') + comment = comment.replace('X-HELPDESK-COMMENT-VERBATIM', '{% verbatim %}{%').replace('X-HELPDESK-COMMENT-ENDVERBATIM', '%}{% endverbatim %}') + # render the neutralized template comment = template_func(comment).render(context) if owner is -1 and ticket.assigned_to: