diff --git a/helpdesk/urls.py b/helpdesk/urls.py
index 618bf60b..7e5792e7 100644
--- a/helpdesk/urls.py
+++ b/helpdesk/urls.py
@@ -43,251 +43,192 @@ class DirectTemplateView(TemplateView):
         return context
 
 
-app_name = 'helpdesk'
+app_name = "helpdesk"
 
-base64_pattern = r'(?:[A-Za-z0-9+/]{4})*(?:[A-Za-z0-9+/]{2}==|[A-Za-z0-9+/]{3}=)?$'
+base64_pattern = r"(?:[A-Za-z0-9+/]{4})*(?:[A-Za-z0-9+/]{2}==|[A-Za-z0-9+/]{3}=)?$"
 
 urlpatterns = [
-    path('dashboard/',
-        staff.dashboard,
-        name='dashboard'),
-
-    path('tickets/',
-        staff.ticket_list,
-        name='list'),
-
-    path('tickets/update/',
-        staff.mass_update,
-        name='mass_update'),
-
-    path('tickets/merge',
-        staff.merge_tickets,
-        name='merge_tickets'),
-
-    path('tickets/<int:ticket_id>/',
-        staff.view_ticket,
-        name='view'),
-
-    path('tickets/<int:ticket_id>/followup_edit/<int:followup_id>/',
+    path("dashboard/", staff.dashboard, name="dashboard"),
+    path("tickets/", staff.ticket_list, name="list"),
+    path("tickets/update/", staff.mass_update, name="mass_update"),
+    path("tickets/merge", staff.merge_tickets, name="merge_tickets"),
+    path("tickets/<int:ticket_id>/", staff.view_ticket, name="view"),
+    path(
+        "tickets/<int:ticket_id>/followup_edit/<int:followup_id>/",
         staff.followup_edit,
-        name='followup_edit'),
-
-    path('tickets/<int:ticket_id>/followup_delete/<int:followup_id>/',
+        name="followup_edit",
+    ),
+    path(
+        "tickets/<int:ticket_id>/followup_delete/<int:followup_id>/",
         staff.followup_delete,
-        name='followup_delete'),
-
-    path('tickets/<int:ticket_id>/edit/',
-        staff.edit_ticket,
-        name='edit'),
-
-    path('tickets/<int:ticket_id>/update/',
-        staff.update_ticket,
-        name='update'),
-
-    path('tickets/<int:ticket_id>/delete/',
-        staff.delete_ticket,
-        name='delete'),
-
-    path('tickets/<int:ticket_id>/hold/',
-        staff.hold_ticket,
-        name='hold'),
-
-    path('tickets/<int:ticket_id>/unhold/',
-        staff.unhold_ticket,
-        name='unhold'),
-
-    path('tickets/<int:ticket_id>/cc/',
-        staff.ticket_cc,
-        name='ticket_cc'),
-
-    path('tickets/<int:ticket_id>/cc/add/',
-        staff.ticket_cc_add,
-        name='ticket_cc_add'),
-
-    path('tickets/<int:ticket_id>/cc/delete/<int:cc_id>/',
+        name="followup_delete",
+    ),
+    path("tickets/<int:ticket_id>/edit/", staff.edit_ticket, name="edit"),
+    path("tickets/<int:ticket_id>/update/", staff.update_ticket, name="update"),
+    path("tickets/<int:ticket_id>/delete/", staff.delete_ticket, name="delete"),
+    path("tickets/<int:ticket_id>/hold/", staff.hold_ticket, name="hold"),
+    path("tickets/<int:ticket_id>/unhold/", staff.unhold_ticket, name="unhold"),
+    path("tickets/<int:ticket_id>/cc/", staff.ticket_cc, name="ticket_cc"),
+    path("tickets/<int:ticket_id>/cc/add/", staff.ticket_cc_add, name="ticket_cc_add"),
+    path(
+        "tickets/<int:ticket_id>/cc/delete/<int:cc_id>/",
         staff.ticket_cc_del,
-        name='ticket_cc_del'),
-
-    path('tickets/<int:ticket_id>/dependency/add/',
+        name="ticket_cc_del",
+    ),
+    path(
+        "tickets/<int:ticket_id>/dependency/add/",
         staff.ticket_dependency_add,
-        name='ticket_dependency_add'),
-
-    path('tickets/<int:ticket_id>/dependency/delete/<int:dependency_id>/',
+        name="ticket_dependency_add",
+    ),
+    path(
+        "tickets/<int:ticket_id>/dependency/delete/<int:dependency_id>/",
         staff.ticket_dependency_del,
-        name='ticket_dependency_del'),
-
-    path('tickets/<int:ticket_id>/attachment_delete/<int:attachment_id>/',
+        name="ticket_dependency_del",
+    ),
+    path(
+        "tickets/<int:ticket_id>/attachment_delete/<int:attachment_id>/",
         staff.attachment_del,
-        name='attachment_del'),
-
-    re_path(r'^raw/(?P<type>\w+)/$',
-        staff.raw_details,
-        name='raw'),
-
-    path('rss/',
-        staff.rss_list,
-        name='rss_index'),
-
-    path('reports/',
-        staff.report_index,
-        name='report_index'),
-
-    re_path(r'^reports/(?P<report>\w+)/$',
-        staff.run_report,
-        name='run_report'),
-
-    path('save_query/',
-        staff.save_query,
-        name='savequery'),
-
-    path('delete_query/<int:id>/',
-        staff.delete_saved_query,
-        name='delete_query'),
-
-    path('settings/',
-        staff.EditUserSettingsView.as_view(),
-        name='user_settings'),
-
-    path('ignore/',
-        staff.email_ignore,
-        name='email_ignore'),
-
-    path('ignore/add/',
-        staff.email_ignore_add,
-        name='email_ignore_add'),
-
-    path('ignore/delete/<int:id>/',
-        staff.email_ignore_del,
-        name='email_ignore_del'),
-
-    re_path(r'^datatables_ticket_list/(?P<query>{})$'.format(base64_pattern),
+        name="attachment_del",
+    ),
+    re_path(r"^raw/(?P<type>\w+)/$", staff.raw_details, name="raw"),
+    path("rss/", staff.rss_list, name="rss_index"),
+    path("reports/", staff.report_index, name="report_index"),
+    re_path(r"^reports/(?P<report>\w+)/$", staff.run_report, name="run_report"),
+    path("save_query/", staff.save_query, name="savequery"),
+    path("delete_query/<int:id>/", staff.delete_saved_query, name="delete_query"),
+    path("settings/", staff.EditUserSettingsView.as_view(), name="user_settings"),
+    path("ignore/", staff.email_ignore, name="email_ignore"),
+    path("ignore/add/", staff.email_ignore_add, name="email_ignore_add"),
+    path("ignore/delete/<int:id>/", staff.email_ignore_del, name="email_ignore_del"),
+    re_path(
+        r"^datatables_ticket_list/(?P<query>{})$".format(base64_pattern),
         staff.datatables_ticket_list,
-        name="datatables_ticket_list"),
-
-    re_path(r'^timeline_ticket_list/(?P<query>{})$'.format(base64_pattern),
+        name="datatables_ticket_list",
+    ),
+    re_path(
+        r"^timeline_ticket_list/(?P<query>{})$".format(base64_pattern),
         staff.timeline_ticket_list,
-        name="timeline_ticket_list"),
-
+        name="timeline_ticket_list",
+    ),
 ]
 
 if helpdesk_settings.HELPDESK_ENABLE_DEPENDENCIES_ON_TICKET:
     urlpatterns += [
-            url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$',
+        re_path(
+            r"^tickets/(?P<ticket_id>[0-9]+)/dependency/add/$",
             staff.ticket_dependency_add,
-            name='ticket_dependency_add'),
-
-        url(r'^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$',
+            name="ticket_dependency_add",
+        ),
+        re_path(
+            r"^tickets/(?P<ticket_id>[0-9]+)/dependency/delete/(?P<dependency_id>[0-9]+)/$",
             staff.ticket_dependency_del,
-            name='ticket_dependency_del'),
+            name="ticket_dependency_del",
+        ),
     ]
 
 urlpatterns += [
-    path('',
-        protect_view(public.Homepage.as_view()),
-        name='home'),
-
-    path('tickets/submit/',
-        public.create_ticket,
-        name='submit'),
-
-    path('tickets/submit_iframe/',
+    path("", protect_view(public.Homepage.as_view()), name="home"),
+    path("tickets/submit/", public.create_ticket, name="submit"),
+    path(
+        "tickets/submit_iframe/",
         public.CreateTicketIframeView.as_view(),
-        name='submit_iframe'),
-
-    path('tickets/success_iframe/',  # Ticket was submitted successfully
+        name="submit_iframe",
+    ),
+    path(
+        "tickets/success_iframe/",  # Ticket was submitted successfully
         public.SuccessIframeView.as_view(),
-        name='success_iframe'),
-
-    path('view/',
-        public.view_ticket,
-        name='public_view'),
-
-    path('change_language/',
-        public.change_language,
-        name='public_change_language'),
+        name="success_iframe",
+    ),
+    path("view/", public.view_ticket, name="public_view"),
+    path("change_language/", public.change_language, name="public_change_language"),
 ]
 
 urlpatterns += [
-    path('rss/user/<str:user_name>/',
+    path(
+        "rss/user/<str:user_name>/",
         helpdesk_staff_member_required(feeds.OpenTicketsByUser()),
-        name='rss_user'),
-
-    re_path(r'^rss/user/(?P<user_name>[^/]+)/(?P<queue_slug>[A-Za-z0-9_-]+)/$',
+        name="rss_user",
+    ),
+    re_path(
+        r"^rss/user/(?P<user_name>[^/]+)/(?P<queue_slug>[A-Za-z0-9_-]+)/$",
         helpdesk_staff_member_required(feeds.OpenTicketsByUser()),
-        name='rss_user_queue'),
-
-    re_path(r'^rss/queue/(?P<queue_slug>[A-Za-z0-9_-]+)/$',
+        name="rss_user_queue",
+    ),
+    re_path(
+        r"^rss/queue/(?P<queue_slug>[A-Za-z0-9_-]+)/$",
         helpdesk_staff_member_required(feeds.OpenTicketsByQueue()),
-        name='rss_queue'),
-
-    path('rss/unassigned/',
+        name="rss_queue",
+    ),
+    path(
+        "rss/unassigned/",
         helpdesk_staff_member_required(feeds.UnassignedTickets()),
-        name='rss_unassigned'),
-
-    path('rss/recent_activity/',
+        name="rss_unassigned",
+    ),
+    path(
+        "rss/recent_activity/",
         helpdesk_staff_member_required(feeds.RecentFollowUps()),
-        name='rss_activity'),
+        name="rss_activity",
+    ),
 ]
 
 
 # API is added to url conf based on the setting (False by default)
 if helpdesk_settings.HELPDESK_ACTIVATE_API_ENDPOINT:
     router = DefaultRouter()
-    router.register(r'tickets', TicketViewSet, basename='ticket')
-    router.register(r'users', CreateUserView, basename='user')
-    urlpatterns += [
-        url(r'^api/', include(router.urls))
-    ]
+    router.register(r"tickets", TicketViewSet, basename="ticket")
+    router.register(r"users", CreateUserView, basename="user")
+    urlpatterns += [re_path(r"^api/", include(router.urls))]
 
 
 urlpatterns += [
-    path('login/',
-        login.login,
-        name='login'),
-
-    path('logout/',
+    path("login/", login.login, name="login"),
+    path(
+        "logout/",
         auth_views.LogoutView.as_view(
-            template_name='helpdesk/registration/login.html',
-            next_page='../'),
-        name='logout'),
-
-    path('password_change/',
+            template_name="helpdesk/registration/login.html", next_page="../"
+        ),
+        name="logout",
+    ),
+    path(
+        "password_change/",
         auth_views.PasswordChangeView.as_view(
-            template_name='helpdesk/registration/change_password.html',
-            success_url='./done'),
-        name='password_change'),
-
-    path('password_change/done',
+            template_name="helpdesk/registration/change_password.html",
+            success_url="./done",
+        ),
+        name="password_change",
+    ),
+    path(
+        "password_change/done",
         auth_views.PasswordChangeDoneView.as_view(
-            template_name='helpdesk/registration/change_password_done.html',),
-        name='password_change_done'),
+            template_name="helpdesk/registration/change_password_done.html",
+        ),
+        name="password_change_done",
+    ),
 ]
 
 if helpdesk_settings.HELPDESK_KB_ENABLED:
     urlpatterns += [
-        path('kb/',
-            kb.index,
-            name='kb_index'),
-
-        re_path(r'^kb/(?P<slug>[A-Za-z0-9_-]+)/$',
-            kb.category,
-            name='kb_category'),
-
-        path('kb/<int:item>/vote/',
-            kb.vote,
-            name='kb_vote'),
-
-        re_path(r'^kb_iframe/(?P<slug>[A-Za-z0-9_-]+)/$',
+        path("kb/", kb.index, name="kb_index"),
+        re_path(r"^kb/(?P<slug>[A-Za-z0-9_-]+)/$", kb.category, name="kb_category"),
+        path("kb/<int:item>/vote/", kb.vote, name="kb_vote"),
+        re_path(
+            r"^kb_iframe/(?P<slug>[A-Za-z0-9_-]+)/$",
             kb.category_iframe,
-            name='kb_category_iframe'),
+            name="kb_category_iframe",
+        ),
     ]
 
 urlpatterns += [
-    path('help/context/',
-        TemplateView.as_view(template_name='helpdesk/help_context.html'),
-        name='help_context'),
-
-    path('system_settings/',
-        login_required(DirectTemplateView.as_view(template_name='helpdesk/system_settings.html')),
-        name='system_settings'),
+    path(
+        "help/context/",
+        TemplateView.as_view(template_name="helpdesk/help_context.html"),
+        name="help_context",
+    ),
+    path(
+        "system_settings/",
+        login_required(
+            DirectTemplateView.as_view(template_name="helpdesk/system_settings.html")
+        ),
+        name="system_settings",
+    ),
 ]