diff --git a/docs/install.rst b/docs/install.rst
index 13e1d19a..f9561984 100644
--- a/docs/install.rst
+++ b/docs/install.rst
@@ -30,17 +30,18 @@ Adding To Your Django Project
 -----------------------------
 
 1. Edit your ``settings.py`` file and add ``helpdesk`` to the ``INSTALLED_APPS`` setting. You also need ``django.contrib.admin`` and ``django.contrib.markup`` in ``INSTALLED_APPS`` if you haven't already added it. eg::
-    
+
     INSTALLED_APPS = (
         'django.contrib.auth',
         'django.contrib.contenttypes',
         'django.contrib.sessions',
         'django.contrib.sites',
-        'django.contrib.admin', # Required for helpdesk admin/maintenance
-        'django.contrib.markup', # Required for helpdesk text display
-        'south', # Highly recommended to make database migrations simpler.
-        'markdown_deux', # Required for Knowledgebase item formatting
-        'helpdesk', # This is new!
+        'django.contrib.admin',  # Required for helpdesk admin/maintenance
+        'django.contrib.markup',  # Required for helpdesk text display
+        'django.contrib.humanize',  # Required for elapsed time formatting
+        'south',  # Highly recommended to make database migrations simpler.
+        'markdown_deux',  # Required for Knowledgebase item formatting
+        'helpdesk',  # This is new!
     )
 
 2. Make sure django-helpdesk is accessible via ``urls.py``. Add the following line to ``urls.py``::
@@ -48,7 +49,7 @@ Adding To Your Django Project
      (r'helpdesk/', include('helpdesk.urls')),
 
    Note that you can change 'helpdesk/' to anything you like, such as 'support/' or 'help/'. If you want django-helpdesk to be available at the root of your site (for example at http://support.mysite.tld/) then the line will be as follows::
-     
+
      (r'', include('helpdesk.urls')),
 
    This line will have to come *after* any other lines in your urls.py such as those used by the Django admin.
diff --git a/helpdesk/templates/helpdesk/dashboard.html b/helpdesk/templates/helpdesk/dashboard.html
index ab97bc6c..2810c013 100644
--- a/helpdesk/templates/helpdesk/dashboard.html
+++ b/helpdesk/templates/helpdesk/dashboard.html
@@ -1,4 +1,4 @@
-{% extends "helpdesk/base.html" %}{% load i18n %}{% load url from future %}
+{% extends "helpdesk/base.html" %}{% load i18n humanize %}{% load url from future %}
 {% block helpdesk_title %}{% trans "Helpdesk Dashboard" %}{% endblock %}
 {% block helpdesk_head %}
 <script type='text/javascript' language='javascript' src='{{ STATIC_URL }}helpdesk/hover.js'></script>
@@ -34,8 +34,8 @@
 <table class="table table-hover table-bordered">
 <thead>
 <tr class='row_tablehead' style="color: #fbff00;"><td colspan='2'><i>{% trans "Current Ticket Stats" %}</i></td></tr>
-<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr> 
-<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>. 
+<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (all tickets): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed }}</strong>.</td></tr>
+<tr><td colspan='2'>- {% trans "Average number of days until ticket is closed (tickets opened in last 60 days): " %}<strong style="color: red;">{{ basic_ticket_stats.average_nbr_days_until_ticket_closed_last_60_days }}</strong>.
 {% trans "Click" %} <strong><a href="{% url 'helpdesk_report_index' %}daysuntilticketclosedbymonth">here</a></strong> {% trans "for detailed average by month." %} </td></tr>
 <tr><td colspan='2'>- {% trans "Distribution of open tickets, grouped by time period:" %}</td></tr>
 <tr class='row_columnheads'><th>{% trans "Days since opened" %}</th><th>{% trans "Number of open tickets" %}</th></tr>
@@ -65,7 +65,7 @@
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status }}</td>
-<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
+<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
 </tr>
 {% endfor %}
 </tbody>
@@ -85,7 +85,7 @@
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status }}</td>
-<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
+<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
 </tr>
 {% endfor %}
 {% if not user_tickets %}
@@ -106,7 +106,7 @@
 <td>{{ ticket.get_priority_span }}</td>
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
-<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|timesince }} ago</span></td>
+<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
 <th><a href='{{ ticket.get_absolute_url }}?take'><span class='button button_take'>{% trans "Take" %}</span></a> | <a href='{% url 'helpdesk_delete' ticket.id %}'><span class='button button_delete'>{% trans "Delete" %}</span></a></th>
 </tr>
 {% endfor %}
@@ -131,7 +131,7 @@
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status }}</td>
-<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|timesince }}</span></td>
+<td><span title='{{ ticket.modified|date:"r" }}'>{{ ticket.modified|naturaltime }}</span></td>
 </tr>
 {% endfor %}
 </tbody>
diff --git a/helpdesk/templates/helpdesk/kb_category.html b/helpdesk/templates/helpdesk/kb_category.html
index 6a4a8bed..583d8680 100644
--- a/helpdesk/templates/helpdesk/kb_category.html
+++ b/helpdesk/templates/helpdesk/kb_category.html
@@ -1,4 +1,4 @@
-{% extends "helpdesk/public_base.html" %}{% load i18n %}
+{% extends "helpdesk/public_base.html" %}{% load i18n humanize %}
 
 {% block helpdesk_body %}
 <h2>{% blocktrans with category.title as kbcat %}Knowledgebase Category: {{ kbcat }}{% endblocktrans %}</h2>
@@ -14,7 +14,7 @@
 </thead>
 <tbody>
 {% for item in items %}
-<tr class='row_even row_hover'><th><a href='{{ item.get_absolute_url }}'>{{ item.title }}</a></th><td>Rating: {{ item.score }}</td><td>Last Update: {{ item.last_updated|timesince }} ago</td></tr>
+<tr class='row_even row_hover'><th><a href='{{ item.get_absolute_url }}'>{{ item.title }}</a></th><td>Rating: {{ item.score }}</td><td>Last Update: {{ item.last_updated|naturaltime }}</td></tr>
 <tr class='row_odd'><td colspan='3'>{{ item.question }}</td></tr>
 {% endfor %}
 </tbody>
diff --git a/helpdesk/templates/helpdesk/public_view_ticket.html b/helpdesk/templates/helpdesk/public_view_ticket.html
index d77028bc..112d68a1 100644
--- a/helpdesk/templates/helpdesk/public_view_ticket.html
+++ b/helpdesk/templates/helpdesk/public_view_ticket.html
@@ -1,4 +1,4 @@
-{% extends "helpdesk/public_base.html" %}{% load i18n %}
+{% extends "helpdesk/public_base.html" %}{% load i18n humanize %}
 {% block helpdesk_title %}{% trans "View a Ticket" %}{% endblock %}
 
 {% block helpdesk_body %}
@@ -11,7 +11,7 @@
 <tbody>
 <tr class="{% cycle 'row_odd' 'row_even' as rowcolors %}">
     <th>{% trans "Submitted On" %}</th>
-    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
+    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|naturaltime }})</td>
 </tr>
 
 <tr class='{% cycle rowcolors %}'>
@@ -58,7 +58,7 @@
 {% load ticket_to_link %}
 {% for followup in ticket.followup_set.public_followups %}
 <div class='followup well'>
-<div class='title'>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span></span></div>
+<div class='title'>{{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span></span></div>
 {{ followup.comment|force_escape|urlizetrunc:50|num_to_link|linebreaksbr }}
 {% if followup.ticketchange_set.all %}<div class='changes'><ul>
 {% for change in followup.ticketchange_set.all %}
diff --git a/helpdesk/templates/helpdesk/ticket.html b/helpdesk/templates/helpdesk/ticket.html
index 21c902cc..9c6d5200 100644
--- a/helpdesk/templates/helpdesk/ticket.html
+++ b/helpdesk/templates/helpdesk/ticket.html
@@ -1,4 +1,4 @@
-{% extends "helpdesk/base.html" %}{% load i18n bootstrap %}{% load url from future %}
+{% extends "helpdesk/base.html" %}{% load i18n bootstrap humanize %}{% load url from future %}
 {% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %}
 {% block helpdesk_head %}
 <script type="text/javascript">
@@ -8,7 +8,7 @@
             $("#ShowFurtherOptPara").hide();
             return false;
         });
-        
+
         processAddFileClick();
         $("#ShowFileUpload").click(function() {
             $("#FileUpload").fadeIn();
@@ -27,7 +27,7 @@
     });
 
     function processAddFileClick() {
-        /* Until jQuery includes some 'livequery' functionality in the core 
+        /* Until jQuery includes some 'livequery' functionality in the core
            distribution, this will have to do. */
         $(".AddAnotherFile>a").click(function() {
             $(this).parent().remove();
@@ -69,7 +69,7 @@ function googleTranslateElementInit() {
 {% if helpdesk_settings.HELPDESK_FOLLOWUP_MOD %}
     <div class='followup_mod'>
     <div class='title'>
-        <span class='byline text-info'>{{ followup.user.get_full_name }}&nbsp;&nbsp;&nbsp;&nbsp;{{ followup.date }} ({{ followup.date|timesince }} ago)</span> <small>{{ followup.title }}</small>
+        <span class='byline text-info'>{{ followup.user.get_full_name }}&nbsp;&nbsp;&nbsp;&nbsp;{{ followup.date }} ({{ followup.date|naturaltime }})</span> <small>{{ followup.title }}</small>
         {% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}
         {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
         {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
@@ -83,7 +83,7 @@ function googleTranslateElementInit() {
 {% else %}
     <div class='followup well'>
     <div class='title'>
-        {{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|timesince }} ago</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
+        {{ followup.title }} <span class='byline text-info'>{% if followup.user %}by {{ followup.user }}{% endif %} <span title='{{ followup.date|date:"r" }}'>{{ followup.date|naturaltime }}</span>{% if not followup.public %} <span class='private'>({% trans "Private" %})</span>{% endif %}</span>
         {% if helpdesk_settings.HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP %}
         {% if followup.user and request.user == followup.user and not followup.ticketchange_set.all %}
         <a href="{% url 'helpdesk_followup_edit' ticket.id followup.id %}" class='followup-edit'><img width="60" height="15" title="Edit" alt="Edit" src="{{ STATIC_URL }}helpdesk/buttons/edit.png"></a>
@@ -141,25 +141,25 @@ function googleTranslateElementInit() {
         <input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 2 %}
-        <dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> &raquo; 
-        <input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo; 
-        <input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> &raquo; 
+        <dd><input type='radio' name='new_status' value='2' id='st_reopened' checked='checked'><label for='st_reopened' class='active'>{% trans "Reopened" %}</label> &raquo;
+        <input type='radio' name='new_status' value='3' id='st_resolved'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_resolved'>{% trans "Resolved" %}</label> &raquo;
+        <input type='radio' name='new_status' value='4' id='st_closed'{% if not ticket.can_be_resolved %} disabled='disabled'{% endif %}><label for='st_closed'>{% trans "Closed" %}</label> &raquo;
         <input type='radio' name='new_status' value='5' id='st_duplicate'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 3 %}
-        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
-        <input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>{% trans "Resolved" %}</label> &raquo; 
+        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
+        <input type='radio' name='new_status' value='3' id='st_resolved' checked='checked'><label for='st_resolved' class='active'>{% trans "Resolved" %}</label> &raquo;
         <input type='radio' name='new_status' value='4' id='st_closed'><label for='st_closed'>{% trans "Closed" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 4 %}
-        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
+        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
         <input type='radio' name='new_status' value='4' id='st_closed' checked='checked'><label for='st_closed'>{% trans "Closed" %}</label></dd>
         {% endifequal %}
         {% ifequal ticket.status 5 %}
-        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo; 
+        <dd><input type='radio' name='new_status' value='2' id='st_reopened'><label for='st_reopened'>{% trans "Reopened" %}</label> &laquo;
         <input type='radio' name='new_status' value='5' id='st_duplicate' checked='checked'><label for='st_duplicate'>{% trans "Duplicate" %}</label></dd>
         {% endifequal %}
-    
+
         {% if helpdesk_settings.HELPDESK_UPDATE_PUBLIC_DEFAULT %}
         <input type='hidden' name='public' value='1'>
         {% else %}
@@ -185,7 +185,7 @@ function googleTranslateElementInit() {
         <dd><select id='id_priority' name='priority'>{% for p in priorities %}<option value='{{ p.0 }}'{% ifequal p.0 ticket.priority %} selected='selected'{% endifequal %}>{{ p.1 }}</option>{% endfor %}</select></dd>
         <dt><label for='id_due_date'>{% trans "Due on" %}</label></dt>
         <dd>{{ form.due_date }}</dd>
- 
+
     </dl>
 
 </div>
diff --git a/helpdesk/templates/helpdesk/ticket_desc_table.html b/helpdesk/templates/helpdesk/ticket_desc_table.html
index 685f9a30..fe688cb2 100644
--- a/helpdesk/templates/helpdesk/ticket_desc_table.html
+++ b/helpdesk/templates/helpdesk/ticket_desc_table.html
@@ -1,4 +1,4 @@
-{% load i18n %}{% load url from future %}
+{% load i18n humanize %}{% load url from future %}
 <table class="table table-hover table-bordered">
 <thead>
     <tr class='row_tablehead'><td colspan='2'><h3>{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]</h3> <span class='ticket_toolbar'>
@@ -30,7 +30,7 @@
 </tr>{% endif %}
 <tr class='{% cycle rowcolors %}'>
     <th>{% trans "Submitted On" %}</th>
-    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)</td>
+    <td>{{ ticket.created|date:"r" }} ({{ ticket.created|naturaltime }})</td>
 </tr>
 
 <tr class='{% cycle rowcolors %}'>
diff --git a/helpdesk/templates/helpdesk/ticket_list.html b/helpdesk/templates/helpdesk/ticket_list.html
index 159b28a2..c9886c42 100644
--- a/helpdesk/templates/helpdesk/ticket_list.html
+++ b/helpdesk/templates/helpdesk/ticket_list.html
@@ -1,4 +1,4 @@
-{% extends "helpdesk/base.html" %}{% load i18n %}{% load url from future %}
+{% extends "helpdesk/base.html" %}{% load i18n humanize %}{% load url from future %}
 {% block helpdesk_title %}{% trans "Tickets" %}{% endblock %}
 {% block helpdesk_head %}
 
@@ -7,7 +7,7 @@
 
 <script type='text/javascript' language='javascript'>
 $(document).ready(function() {
-    
+
     // Enable Tabs
     $("#searchtabs").tabs({
         collapsible:true
@@ -126,7 +126,7 @@ $(document).ready(function() {
     <p class='filterHelp'>{% trans "Ctrl-click to select multiple options" %}</p>
     <input type='button' class='filterBuilderRemove' value='-' />
     </div>
-    
+
     <div class='thumbnail filterBox{% if query_params.filtering.created__gte or query_params.filtering.created__lte %} filterBoxShow{% endif %}' id='filterBoxDates'>
         <label for='id_date_from'>{% trans "Date (From)" %}</label><input type='text' name='date_from' value='{{ query_params.filtering.created__gte }}' id='id_date_from' />
         <label for='id_date_to'>{% trans "Date (To)" %}</label><input type='text' name='date_to' value='{{ query_params.filtering.created__lte }}' id='id_date_to' />
@@ -152,7 +152,7 @@ $(document).ready(function() {
     </div>
     </div>
 
-    
+
     {% if not from_saved_query %}
     <div class='panel panel-default' id='tabsave'>
     <div class="panel-heading">
@@ -232,7 +232,7 @@ $(document).ready(function() {
 <th><a href='{{ ticket.get_absolute_url }}'>{{ ticket.title }}</a></th>
 <td>{{ ticket.queue }}</td>
 <td>{{ ticket.get_status }}</td>
-<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|timesince }} ago</span></td>
+<td><span title='{{ ticket.created|date:"r" }}'>{{ ticket.created|naturaltime }}</span></td>
 <td>{{ ticket.get_assigned_to }}</td>
 </tr>
 {% endfor %}{% else %}
diff --git a/quicktest.py b/quicktest.py
index 71b3e86b..f6aa9af6 100644
--- a/quicktest.py
+++ b/quicktest.py
@@ -11,7 +11,7 @@ class QuickDjangoTest(object):
 
         >>> QuickDjangoTest('app1', 'app2')
 
-    Based on a script published by Lukasz Dziedzia at: 
+    Based on a script published by Lukasz Dziedzia at:
     http://stackoverflow.com/questions/3841725/how-to-launch-tests-for-django-reusable-app
     """
     DIRNAME = os.path.dirname(__file__)
@@ -22,6 +22,7 @@ class QuickDjangoTest(object):
         'django.contrib.admin',
         'django.contrib.staticfiles',
         'django.contrib.messages',
+        'django.contrib.humanize',
         'bootstrapform',
     )