Bruno Tikami
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0c480b4abd
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UPDATE: Removed an unnecessary migration created by mistake.
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2016-02-22 10:00:29 -03:00 |
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Bruno Tikami
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71a0fdfc9c
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Merge branch 'release/add_user_threading_feature'
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2016-02-20 18:01:36 -02:00 |
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Bruno Tikami
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19f04aa1f5
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CLEANUP: Removing necessary code from feature 2
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2016-02-20 17:49:37 -02:00 |
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Bruno Tikami
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56b7f53c51
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CLEANUP: Removing necessary code from feature 2
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2016-02-20 17:46:03 -02:00 |
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Bruno Tikami
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f08b6d5b96
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Merge branch 'feature/2__mail_threading' into develop
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2016-02-20 17:40:32 -02:00 |
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Bruno Tikami
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4e32e879a8
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BUGFIX: new TicketCC instances must be returned after subscribed to Ticket updates.
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2016-02-20 17:36:24 -02:00 |
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Bruno Tikami
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0f346924fb
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UPDATED: Moving TicketCC notifications to the end of the process so there's no need to add / subtract recipients lists (queue cc account etc).
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2016-02-20 17:35:17 -02:00 |
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Bruno Tikami
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75a5556317
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UPDATED: after processing an email message, if there's any TicketCC instance linked to the Ticket being handled, mail them all.
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2016-02-20 12:39:16 -02:00 |
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Bruno Tikami
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5ed6e8c2ce
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BUGFIX: assert statements against email count were doing the wrong math. Also, trying to explain get easier to understand comments
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2016-02-20 12:38:06 -02:00 |
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Bruno Tikami
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32ee4de50b
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UPDATED: Better validation before creating a duplicated TicketCC
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2016-02-19 13:01:39 -02:00 |
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Bruno Tikami
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6d890509a3
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ADDED: docstrings
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2016-02-19 12:40:18 -02:00 |
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Bruno Tikami
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f911f92892
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BUGFIX: Don't create duplicated TicketCCs when processing email messages.
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2016-02-19 12:25:14 -02:00 |
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Bruno Tikami
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380723a972
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UPDATED: Use <forms.TicketCCForm> when subscribing to a ticket followups.
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2016-02-19 11:09:03 -02:00 |
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Bruno Tikami
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e4337cef1d
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ADDED: <TicketCCForm.clean> to validate if either a valid user or a valid email is provided when saving <TicketCC> instances
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2016-02-19 11:00:35 -02:00 |
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Ross Poulton
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abf03d48d6
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Merge pull request #382 from imbashamba/master
Nullable "default_owner" field added to Queue model
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2016-02-19 09:27:00 +11:00 |
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Bruno Tikami
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99bfc340f9
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ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_without_message_id>
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2016-02-17 21:43:33 -02:00 |
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imbashamba
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191ce3c53c
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Nullable "default_owner" field added to Queue model
If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email
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2016-02-17 11:40:08 +03:00 |
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Bruno Tikami
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57f58c34b7
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UPDATED: Aesthetics
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2016-02-16 17:21:46 -02:00 |
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Bruno Tikami
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fc02aa7cbb
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UPDATED: Better exception handling + aestetics
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2016-02-16 17:17:58 -02:00 |
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Bruno Tikami
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be07fdff6c
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UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.
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2016-02-16 17:10:13 -02:00 |
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Bruno Tikami
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c2e9ee26af
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UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads.
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2016-02-16 16:11:10 -02:00 |
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Bruno Tikami
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5f738a3214
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Too much in one commit !
Splitting responsibilities when parsing email messages so we can decide when to create a Ticket and when to create a FollowUp.
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2016-02-16 15:49:40 -02:00 |
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Bruno Tikami
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b4c6c169c2
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ADDED: Possibility to accept extra headers when sending emails
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2016-02-16 15:46:49 -02:00 |
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Bruno Tikami
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d091a16002
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UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field.
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2016-02-15 16:16:28 -02:00 |
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Bruno Tikami
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5b46602b29
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UPDATED: <helpdesk.tests.test_ticket_submission.test_create_ticket_instance_from_payload> now calls the right callable to ensure the message is parsed and the Ticket instance is created.
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2016-02-15 16:15:46 -02:00 |
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Bruno Tikami
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cea4cb2c6a
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UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field.
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2016-02-07 18:11:49 -02:00 |
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Bruno Tikami
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ea3c3732e5
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BUGFIX: File name typo
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2016-02-07 18:05:16 -02:00 |
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Bruno Tikami
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4fa4186ce6
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Merge branch 'feature/2__mail_threading' of github.com:brunotikami/django-helpdesk into feature/2__mail_threading
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2016-02-07 18:04:32 -02:00 |
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Bruno Tikami
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880003743d
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ADDED: Schema migration 0012 that adds a "submitter_message_id" to the <models.Ticket> model
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2016-02-07 18:04:09 -02:00 |
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Bruno Tikami
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b615bc6a54
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ADDED: Schema migration 0012 that adds a "submitter_message_id" to the <models.Ticket> model
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2016-02-07 17:58:53 -02:00 |
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Bruno Tikami
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78919addd7
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BUGFIX: Set the missing max_length field attribute.
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2016-02-07 17:45:08 -02:00 |
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Bruno Tikami
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83be21dc17
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ADDED: <models.Ticket.submitter_email_id>
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2016-02-07 17:28:00 -02:00 |
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Bruno Tikami
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ff0ceefab4
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ADDED: <tests.test_ticket_submisssion.test_create_ticket_from_email_with_message_id> to ensure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id> field. Backwards-compatible test kept.
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2016-02-07 16:54:05 -02:00 |
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Bruno Tikami
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e880747a2b
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UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances
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2016-02-07 16:46:43 -02:00 |
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Bruno Tikami
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b5ff3f9063
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UPDATED: <views.staff.subscribe_staff_member_to_ticket> to accept and validate an user email when creating linking a <TicketCC> instance for a staff member. I'm pretty sure this is NOT the best place to put this but I don't wanna mess too much around for now.
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2016-02-07 15:56:30 -02:00 |
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Bruno Tikami
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353fcb2138
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ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages.
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2016-02-07 15:54:39 -02:00 |
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Bruno Tikami
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703c0e3b66
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ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_with_carbon_copy> and <tests.test_ticket_submission.test_create_ticket_from_email_with_invalid_carbon_copy> to ensure <TicketCC> instances are created by the <Ticket> model when the respective RFC 2822 field is provided.
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2016-02-07 15:50:03 -02:00 |
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Bruno Tikami
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4d00dd3d6e
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UPDATED: Renamed test <tests.test_ticket_submission.test_create_ticket_direct> to <tests.test_ticket_submission.test_create_ticket_from_email> so the new upcoming test names (including CC, In-Reply etc) are easier to understand.
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2016-02-07 12:06:07 -02:00 |
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Bruno Tikami
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6ff2b014e4
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Merge branch 'feature/#1_-_pre-flight_checklist' into develop
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2016-02-07 11:58:26 -02:00 |
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Bruno Tikami
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a49e83fbd0
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UDPATED: RST formatting.
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2016-02-07 11:57:35 -02:00 |
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Bruno Tikami
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0f6fbc425b
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ADDED: Pre-flight checklist instructions
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2016-02-07 11:56:21 -02:00 |
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Ross Poulton
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b8c08b7699
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Merge pull request #380 from powderflask/Fix-user_admin_url
Fix: _meta.module_name deprecated in django1.8
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2016-01-29 10:23:22 +11:00 |
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powderflask
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8bf3449719
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Fix: _meta.module_name deprecated in django1.8
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2016-01-23 12:25:17 -08:00 |
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Alex Barcelo
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4ca5e13ff1
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missed the real tests module location, sorry about that
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2015-12-22 11:27:07 +01:00 |
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Alex Barcelo
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a741395ce5
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chaging tests to aknowledge helpdesk namespace
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2015-12-22 11:20:52 +01:00 |
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Alex Barcelo
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f5ecb67b22
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fixing documentation for Django 1.8 and its namespace behaviour
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2015-12-22 10:29:48 +01:00 |
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Alex Barcelo
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3a0f08046e
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using helpdesk app_name and droping helpdesk_ prefix
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2015-12-22 10:27:03 +01:00 |
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Ross Poulton
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4347d1ec61
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Add new locales: th, ca, lv, tr_TR, he_IL, pt_PT
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2015-12-22 11:35:59 +11:00 |
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Ross Poulton
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ca1690becb
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Deprecate custom API (see #198)
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2015-12-22 11:28:00 +11:00 |
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Ross Poulton
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2df995b2a3
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Release 0.1.17 - closes #362
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2015-12-22 10:26:06 +11:00 |
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