Commit Graph

68 Commits

Author SHA1 Message Date
Darren Riedlinger
ac8ead52c8 getattr on usersettings.setting dict always returns False. Use settings.get() instead 2016-03-06 12:46:36 -08:00
Alex Barcelo
3a0f08046e using helpdesk app_name and droping helpdesk_ prefix 2015-12-22 10:27:03 +01:00
Ross Poulton
70c57f9096 Merge 2015-04-28 09:13:54 +10:00
Stefano Brentegani
9c33c67d1d ticket view redirect to management form should consider generic is_helpdesk_staff definition 2014-08-01 09:28:04 +02:00
Stefano Brentegani
82df965d5f replace HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in homepage view and test behaviour 2014-07-29 22:03:47 +02:00
Ross Poulton
341a40b9ae Make datetime handline offset-aware. Now requires pytz. Fixes #142. 2013-01-23 10:59:12 +11:00
Ross Poulton
321a9aef2d Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase
categories on the homepage.
Bumped version number.
2012-03-02 09:28:54 +11:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK'
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
2011-11-27 09:26:56 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page.
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
2011-11-23 19:56:36 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes:
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
2011-11-19 09:34:07 +01:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
c9e68a05a7 When a logged-in user hits the public ticket view, redirect them to the staff view. 2011-05-02 22:31:30 +00:00
Ross Poulton
592ec09916 If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz. 2011-04-28 20:23:16 +10:00
Bruno Clermont
7e84935853 Fix issue when user does not have yet settings 2011-02-03 19:40:15 -05:00
Ross Poulton
7654de9d28 Change references to Jutda Helpdesk to django-helpdesk as that should
be the real name for this project IMHO.
2011-01-25 23:08:41 +00:00
Ross Poulton
53327eb66a Moved all project files under a "helpdesk" directory. Should make it easier to use setup.py / pypi / whatever in the future. 2011-01-25 23:02:00 +00:00