Ross Poulton
1524c37941
* Add queue-based automatic ticket escalation
2008-01-16 04:38:24 +00:00
Ross Poulton
2e2176547d
* Added logout link/template
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* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
2008-01-16 00:26:24 +00:00
Ross Poulton
14b2c59093
* Add ability to delete tickets completely
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* Add model for file attachments, although currently commented out.
2008-01-15 04:00:19 +00:00
Ross Poulton
038ea15877
* General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier.
2008-01-15 00:20:00 +00:00
Ross Poulton
d829b1aaf6
* Added priority icons for list views
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* Added nice buttons for Accept/Edit/Take/etc with template
2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97
* Updated license file
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* Added support for pre-written responses - uses Ajax to populate comment box.
2008-01-11 01:00:01 +00:00
Ross Poulton
8aae8564ba
* Add 'modified' field to tickets - updated when the ticket or a followup is saved
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* Added 'Priority' ot tickets along with update code.
2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6
* Add README and LICENSE files
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* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
2008-01-07 20:22:13 +00:00
Ross Poulton
ab77356cd7
* Expanded existing docstrings, added new ones
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* Added __unicode__ method for TicketChange.
2007-12-27 01:35:34 +00:00
Ross Poulton
015a7dd166
Initial import of Python files & templates
2007-12-27 00:29:17 +00:00
