1263 Commits

Author	SHA1	Message	Date
Garret Wassermann	7b8426596f	Separate out the CC test from plain test so we're testing both possibilities (with and without a CC)	2017-04-16 04:51:46 -04:00
Garret Wassermann	49aac657a9	PEP8 fixups	2017-04-16 04:44:16 -04:00
Garret Wassermann	b2ac1fd3a5	#95: save CC'd emails on a comment to the Ticket for future correspondence, set to view only initially, and update tests for CC	2017-04-16 04:19:17 -04:00
Garret Wassermann	01e87f2cb8	#72: Prevent django template tags from being executed in followup comments	2017-04-16 03:24:39 -04:00
Will Stott	fb0782294e	Don't show error on initial get.	2017-04-13 11:36:38 +01:00
Will Stott	b7a97183cb	Never return None from views.public.create_ticket ... Would create a 500 when user omitted their email. Only a partial improve. Added a TODO: as this view still breaks if passing non-numeric characters to the ID. I assume this needs a full overhaul really.	2017-04-13 11:30:29 +01:00
Jonathan Barratt	d843a21ea7	Merge branch 'master' into master	2017-04-06 08:21:43 +07:00
Garret Wassermann	9531b9649a	Fix errors in Python 2, used six to workaround encoding weirdness, all tests pass on both Py2/3	2017-04-03 02:52:49 -04:00
Garret Wassermann	5ec985af9b	Add explicit encoding hint to top of file to allow Python 2 to read file with Unicode characters, in accordance with PEP-263	2017-04-03 02:34:54 -04:00
Garret Wassermann	0fb9094d01	Remove line for PEP8	2017-04-03 02:29:28 -04:00
Garret Wassermann	f43ef69ec1	Add a MIME multipart email test for get_email	2017-04-03 02:19:29 -04:00
Garret Wassermann	74a7afadb9	Update get_email test to use unicode characters; seem to have found an encoding errory in get_email, provided a fix that satisfies test	2017-04-03 01:53:25 -04:00
Garret Wassermann	194082750d	Merge remote-tracking branch 'upstream/master' into 487_new_test	2017-03-31 14:29:19 -04:00
Jonathan Barratt	19799572c9	Merge pull request #499 from Yuego/master ... Migration added	2017-03-31 19:51:58 +07:00
Jonathan Barratt	6deb0caf96	Merge pull request #497 from gwasser/update_es_MX ... Update es_MX translations	2017-03-31 19:37:18 +07:00
Yuego [Home]	5629276050	Migration added	2017-03-26 10:24:32 +04:00
Garret Wassermann	d3c713333d	Update es_MX translations on behalf of @andresf01, for #496	2017-03-17 10:00:37 -04:00
pprolancer	babc7586cf	- issue #493: internal error 500 on save query ... https://github.com/django-helpdesk/django-helpdesk/issues/493	2017-03-12 19:58:57 +03:30
Yuego [Home]	d8ff278697	Russian translation update	2017-03-08 23:05:26 +04:00
Yuego [Home]	dfdb12e354	Fix link translation	2017-03-08 23:01:31 +04:00
Garret Wassermann	6fec1015c3	Work in progress on unicode chars	2017-02-15 18:51:20 -05:00
Michael Huang	b263b22cca	Wrap message.encode() in conditional for Python 2	2017-02-14 14:58:16 -08:00
Michael Huang	f16a196c69	Fix logout URL	2017-02-14 14:38:48 -08:00
Michael Huang	dc851fc557	Force message to be unicode to avoid encoding issues	2017-02-14 12:34:53 -08:00
Garret Wassermann	2164c3bc4d	Change queue permission_name from 50 chars to 72 chars (#484) ... * Change queue permission_name from 50 chars to 72 chars to accomodate slug + prepended text, to resolve #483	2017-02-12 17:33:53 +07:00
Jonathan Barratt	fe92880928	do not throw exceptions for invalid/non-UTF8 IMAP content	2017-01-14 01:25:43 +07:00
Jonathan Barratt	b5feeb7ee9	Make SOCKS-proxy support global for all queues under Py3 ... Python 2 retains per-queue SOCKS-proxy support, but this is simplest fix until someone needs it for Python 3.	2017-01-14 01:25:17 +07:00
Alex Seeholzer	a2315eb0c4	added pep8 fix and missing migration	2017-01-13 17:39:56 +01:00
Alex Seeholzer	645f196848	Added tests covering the usersettings_helpdesk occurrences	2017-01-13 17:37:10 +01:00
Alex Seeholzer	4e018db5a6	Added unique related_name “usersetttings_helpdesk” for the one-to-one relation to User in UserSettings.	2017-01-13 15:22:41 +01:00
Jonathan Barratt	2f66c50320	Make helpdesk work in apps with their own queue models ... To avoid returning multiple content types when creating custom permissions, use ContentType.objects.get_for_model to lookup the content type for helpdesk.models.queue.	2017-01-13 17:52:29 +07:00
User	787c3aa4f5	make old subject_part pretty	2017-01-09 00:30:36 +01:00
User	b7baf2bf56	fix for error:BadHeaderError: Header values can't contain newlines when running get_email. caused by subject_part being repeated, but second time doesnt strip newlines	2017-01-08 18:52:24 +01:00
Jonathan Barratt	8a2e6c087e	hotfix for #470: datatables error on empty ticket list ... handle the no tickets match query case with js rather than python for DataTables compatibility	2017-01-03 00:42:12 +07:00
Pawel M	8f751691a4	whitespace removed	2016-12-16 10:38:15 +01:00
Pawel M	97b3444a92	if files condition restored	2016-12-16 10:36:00 +01:00
Pawel M	fc0ae58420	lib as reduxionist + read binary mode	2016-12-16 10:30:50 +01:00
Garret Wassermann	3c6b522464	Fix form end tag placement, and remove duplicate unstyled query box	2016-12-13 23:45:43 -05:00
Pawel M	df7920cd2e	missing imports added	2016-12-14 00:04:38 +01:00
Pawel M	3a372fbcb4	White space removed	2016-12-13 23:40:36 +01:00
Pawel M	f5b68772cf	Downloaded attachment was not decoded and additionally encoded by default django method (its size after download is bigger than originally attached file). This is the reason why it is illegible	2016-12-13 23:31:26 +01:00
Pawel M	9939f62ebd	Attachement should be readed in binary mode ... and attached as payload (regarding docs)	2016-12-13 23:28:16 +01:00
Pawel M	e7c4131ed7	Attachement should be readed in binary mode ... and attached as payload (regarding docs)	2016-12-13 22:43:14 +01:00
Jonathan Barratt	8dbd54ac16	stop corrupting binary attachments when delivering them by email ... We accomplish this by attching files to out-bound mail diffrently depending on the versino of Python in effect. In Py2 we can read the files ourseles and the standard library will still be able to use the text we pass as if it were bytes. Under Py3, however, email.message will complain if it doesn't get to decode the bytes itself, so instead of attaching the contents directly we just pass the path to the file as a string instead. Unfortunately, Django 1.8 does not work with this Python 3 approach, due to its not yet having reverted to the newly improved standard library's mail-message implementation, and thus requiring us to know more about the character-encoding/mimetype of the attachment than I've been able to gather cleanly by this point.	2016-12-13 19:41:13 +07:00
Jonathan Barratt	e82e5fcd5f	urlquote email address when used as get query param	2016-12-11 06:20:03 +07:00
Pawel M	94c39cba69	solves Title changed to . (Null title) on failed attachment upload.	2016-12-11 06:00:05 +07:00
Jonathan Barratt	5acd891c68	refactor all handling of attached files ... Extract attachment processing from forms, views.staff, and management.command.get_email modules, and consolidate it into a unified lib module function. Also refactor the affected components, most notably lib.send_templated_email, to make it easier (IMO) to reason about changes to them. Add unit tests for attachments with UTF-8 filenames, and functional tests for submission of same, as well as ASCII versions, through the public ticket-form. Remove unused Attachment method "get_upload_to".	2016-12-08 19:47:20 +07:00
Jonathan Barratt	391e35065c	per code review, update safe IP addr/port constants, remove commented-out code, and add comments to unexplained code	2016-12-06 09:55:22 +07:00
Jonathan Barratt	e8d0c5b2c7	implement mocked pop3 and imap tests for get_email ... also update travis to latest django patch releases	2016-12-02 19:04:52 +07:00
Alex Seeholzer	399b0901f6	newer version of tests	2016-12-02 17:40:46 +07:00
Alex Seeholzer	72a99cc99a	Moved existing test for local mailbox into generation of tests for matrix of email configurations;	2016-12-02 17:40:46 +07:00
Jonathan Barratt	3cfa371199	hotfix for #456: patch calls to ticket_from_message ... add logger arg where missing in get_email	2016-11-29 00:46:42 +07:00
Jonathan Barratt	cac3267e82	Merge pull request #454 from reduxionist/prune-legacy-code ... Prune legacy code	2016-11-21 20:32:35 +07:00
Jonathan Barratt	45a8ce98ac	Merge pull request #455 from gwasser/ticket_list_view ... Use HTML5 table ordering based on Unix epoch	2016-11-21 20:29:13 +07:00
Garret Wassermann	04f27fdcff	Use HTML5 table ordering based on Unix epoch	2016-11-21 00:12:24 -05:00
Jonathan Barratt	7738bba2ab	remove special-case imports for legacy versions ... standardise use, or avoidance, of timezone, template from_string, and Context	2016-11-21 10:16:03 +07:00
Will Stott	f34696df8d	Use Django's six module for StringIO imports.	2016-11-17 11:25:46 +00:00
Garret Wassermann	97a24fbe22	Ensure that local files are deleted after processing, and add some information about it to the install.rst documentation	2016-11-12 11:32:04 +07:00
Jonathan Barratt	ebfea8274d	convert reverse-URL lookups to helpdesk namespace ... in views.staff, this fixes: -run_report's no-tickets-found redirect to report_index -del_attachment's redirect to parent ticket view after deletion	2016-11-11 10:31:37 +07:00
Alex Barcelo	b0b68b9541	drop south_migrations folder	2016-11-02 17:22:47 +01:00
Alex Seeholzer	62163eaf0e	patch: implicit closing of open files;	2016-11-01 15:03:51 +01:00
Garret Wassermann	2a7d82413b	Miscellaneous improvements from review of #419	2016-10-31 02:57:08 -04:00
Garret Wassermann	37b9d332de	Fix some more missing namespace references for login and kb_category	2016-10-31 02:19:41 -04:00
Garret Wassermann	c74208325b	Removed test_per_queue_staff_permission assertion, report_index no longer returns unassigned_tickets	2016-10-31 02:06:49 -04:00
Garret Wassermann	26f4987726	Fix a missing helpdesk namespace reference in report_index.html	2016-10-31 01:42:45 -04:00
Garret Wassermann	194641613c	Sync with upstream, merged in AbstractForm with bootstrap class	2016-10-31 01:38:49 -04:00
Alex Barcelo	abd6fdcebe	simplifying if-case branches on CustomFieldMixin	2016-10-30 20:53:18 +01:00
Alex Barcelo	cce12181f0	refactoring single-letter variables into better names	2016-10-30 20:43:05 +01:00
Alex Barcelo	681a1893bd	missed a refactoring	2016-10-30 08:42:05 +01:00
Alex Barcelo	d8d10fae90	DRY in *TicketForm --by adding an Abstrat~ one	2016-10-30 08:39:17 +01:00
Alex Barcelo	bea6fbf75a	fixing a deprecated usage, and adding a minor branch control	2016-10-30 08:38:49 +01:00
Garret Wassermann	adf2b16c2c	Fix namespaces in test	2016-10-29 04:33:27 -04:00
Garret Wassermann	dc25164304	More PEP8 changes (hopefully last)	2016-10-29 04:27:29 -04:00
Garret Wassermann	4cf46156f1	More PEP8 changes	2016-10-29 04:20:16 -04:00
Garret Wassermann	1f1d477a35	Sync again with master 0.2	2016-10-29 04:11:41 -04:00
Garret Wassermann	d791700582	Fix PEP8 errors	2016-10-29 04:08:57 -04:00
Jonathan Barratt	28308d19fb	cleanup build-breaking whitespace merge errors	2016-10-29 14:59:14 +07:00
Garret Wassermann	cad174468b	Sync with namespace and other v0.2 changes	2016-10-29 03:47:15 -04:00
Jonathan Barratt	26c0f2e59f	Merge pull request #441 from alexbarcelo/api-prune ... Remove all the deprecated API related files and references	2016-10-29 14:12:31 +07:00
Alex Barcelo	53ed0d3a2c	Remove all the deprecated API related files and references	2016-10-29 08:50:13 +02:00
Jonathan Barratt	43c067dd4f	merge changes from updated master	2016-10-29 13:35:03 +07:00
Jonathan Barratt	790f1fc003	Merge pull request #374 from alexbarcelo/urls_app_name ... Set app_name as 'helpdesk' at the urls.py, and droping url prefixes	2016-10-28 15:59:29 +07:00
Alex Barcelo	6761ad6c10	fixing RST syntax for docstring on akismet.py	2016-10-26 10:22:15 +02:00
Alex Barcelo	f017adea63	fixing those two python files	2016-10-24 10:05:41 +02:00
Alex Barcelo	89a6ae01b8	Fixing style (according to branch 'autocodestyle') + quicktest	2016-10-24 08:04:31 +02:00
Alex Barcelo	179ceb2f82	fixing style on tests	2016-10-23 22:10:32 +02:00
Alex Barcelo	30e3aa55aa	almost auto-fix on misc files	2016-10-23 22:09:17 +02:00
Alex Barcelo	3c35473265	fixing views.py (except deprecated api)	2016-10-23 22:02:02 +02:00
Alex Barcelo	24d88be8d9	Initial general clean-up of stuff	2016-10-21 17:14:12 +02:00
Garret Wassermann	d7875587b7	Revert previous change	2016-10-20 12:05:28 -04:00
Garret Wassermann	884662dd21	Ensure binary data is returns so Django can decode it	2016-10-20 11:46:09 -04:00
Garret Wassermann	dfb7987ebb	Remove emails from queue in test_get_email	2016-10-20 11:17:51 -04:00
Garret Wassermann	197fad99d2	Remove mail templates since we're not testing them here; might be good to include a test for this elsewhere	2016-10-20 02:48:14 -04:00
Garret Wassermann	5e93297787	Fix call_command options for correct format to work with Django 1.7+	2016-10-20 02:29:23 -04:00
Garret Wassermann	6418194b85	Fix command line arg for Django 1.7 and make Python 2 and 3 compatible test	2016-10-20 02:21:43 -04:00
Garret Wassermann	9606201200	Fix mock tests for get_email (hopefully for good this time)	2016-10-20 02:09:05 -04:00
Garret Wassermann	b7ef83f7d2	Check that folder is a dir before checking for mail using get_email; fix unit test for --quiet	2016-10-20 01:39:24 -04:00
Garret Wassermann	e3c9e04feb	Fix python module naming in get_email test	2016-10-20 01:25:16 -04:00
Jonathan Barratt	af893bdcc8	Merge pull request #428 from jflesch/master ... Fix form translations	2016-10-20 12:16:31 +07:00
Daryl	3b181e87ef	Fix inconsistent indentation	2016-10-20 11:43:22 +07:00
Garret Wassermann	c9c7642724	New unit test for get_email command	2016-10-19 21:37:23 -04:00
Garret Wassermann	f61d180e5d	use django.utils.six instead of plain six	2016-10-19 20:02:12 -04:00
Alex Barcelo	91afbb9755	fixing some additional reverse stuff	2016-10-19 15:30:37 +02:00
Alex Barcelo	afd6ebad74	Merge current 'master' state into urls_app_name	2016-10-19 15:26:04 +02:00
Jerome Flesch	74668f30d5	forms.py : To get the translations for the fields' labels, use ugettext_lazy() instead for ugettext(). ... ugettext() loads the translations at the same time the module is loaded (--> always in english). ugettext_lazy() loads them when they are needed (--> when the user makes a query --> we known the language the user wants based on the header of their HTTP request) Signed-off-by: Jerome Flesch <jflesch@gmail.com>	2016-10-18 15:37:57 +02:00
Jerome Flesch	0ad110ec7f	forms.py: cleanup whitespaces ... Signed-off-by: Jerome Flesch <jflesch@gmail.com>	2016-10-18 15:35:41 +02:00
meomap	96f4fecb71	add setting for fallback locale	2016-10-14 15:04:28 +07:00
Ross Poulton	138904bf8b	Update project URLs per #424	2016-10-12 11:14:10 +11:00
Ross Poulton	1f4ca64ef4	Update translations (part of #424)	2016-10-12 10:54:24 +11:00
Antoine Nguyen	50955cb8f6	Fixed Meta class definition for TicketCustomFieldValue.	2016-10-07 11:00:25 +02:00
Garret Wassermann	3f620e83a2	Update style of Ticket FollowUp list to be a timeline	2016-09-27 17:29:59 -04:00
Garret Wassermann	929ec49fa8	Apply styling to KB pages. Minor tweak to dashboard.	2016-09-27 14:36:52 -04:00
Garret Wassermann	414f7e7c03	Make Knowledgebase categories nicer; include jQuery UI for DatePicker on new ticket form	2016-09-27 13:16:28 -04:00
Garret Wassermann	186b4ad8e2	Some of CSS changes were not included due to a conflict in the gitignore file. Updated gitignore and added missing CSS directory.	2016-09-27 10:57:21 -04:00
Garret Wassermann	f313b5c374	Added more logging statements, cleaned up a few others	2016-09-16 00:28:13 -04:00
Garret Wassermann	a4ad602f39	Remove unnecessary imports, clean up python3 handling code to use native str()	2016-09-15 22:51:00 -04:00
Garret Wassermann	e5c3c4a435	Used six to add python3 compatibility along side existing python2, and replaced print statements with logging features. Can now poll a local directory for mail too, not just remote POP3/IMAP.	2016-09-14 20:35:18 -04:00
Garret Wassermann	6a86a0106a	Updated report_index() to remove the context= so it matches the syntax of dashboard() function.	2016-09-13 00:31:56 -04:00
Garret Wassermann	bf55ab7f8c	Oops, forgot to change one more URL from dashboard to report_index	2016-09-13 00:13:52 -04:00
Garret Wassermann	fe54d81022	Update unit test for backend changes to dashboard and statistics pages	2016-09-13 00:06:38 -04:00
Garret Wassermann	4203f352d9	Completely resolved jQuery issue with multiple file attachment submission on a single FollowUp due to CSS styling of file input buttons. It's really ridiculous you have to do this, but whatever. It works as expected.	2016-09-12 23:18:01 -04:00
Garret Wassermann	3002cf689c	Fix CSS styling of Status radio buttons on Ticket Comment form	2016-09-12 22:54:51 -04:00
Garret Wassermann	76241b8661	Fix jQuery error with adding multiple attachments to a single FollowUp. It work when adding files one at a time but gets a little funny when adding more than one input field at a time. Also, moved RSS Feeds link to user menu to be more accessible.	2016-09-12 22:37:48 -04:00
Garret Wassermann	00cdbcf43b	Finish CSS template changes for Ticket page and related properties; includes responsive Ticket list table; styled file input buttons but need to find way to update text for beyond the first input box; added a ticket_attachment_del page to confirm removal of attachment and styled it	2016-09-12 02:11:55 -04:00
Garret Wassermann	a9cb54ce7e	Remove older static files, update User Settings	2016-09-11 12:30:48 -04:00
Garret Wassermann	e0875b212b	Updated CSS for Ticket list and Ticket editing pages, added Font Awesome's LICENSE to list	2016-09-10 04:00:22 -04:00
Garret Wassermann	67f81ac252	Continue CSS cleanup for Ticket description, remove unneeded priority and button images and associated functions	2016-09-09 04:03:32 -04:00
Garret Wassermann	d66259efdc	Update dashboard and reports to new style, add more CDN support for new javascript libraries	2016-09-09 02:45:12 -04:00
Garret Wassermann	4c89da89b5	Updated navbar, base, public_base and login page to use new StartBootstrap SB Admin v2 theme	2016-09-07 02:50:16 -04:00
Jan Beran	8341ad217c	Syntax correction for Python 3.4 and 3.5	2016-08-17 22:01:09 +02:00
Garret Wassermann	1c09f4a3c3	Moved Buttons and Priorities images back to main static folder	2016-08-05 00:50:40 -04:00
Garret Wassermann	014af24d2d	Added a HELPDESK_USE_CDN setting, off by default, to select between using public CDNs as before, and an up-to-date static copy	2016-08-05 00:38:17 -04:00
Garret Wassermann	d9480c9cf0	Update static jQuery and other js/css, disable CDN usage	2016-08-04 23:57:35 -04:00
Ross Poulton	f2e497c3c6	Merge pull request #415 from mhannig/fix-broken-keyword-search ... JSON Serialization broke Keyword-Searches	2016-07-05 08:48:10 +10:00
Matthias Hannig	a37f7145ec	Serializing the query using JSON for SavedSearches unfortunately broke ... Keyword-Searches. Now, only the search string is serialized for saving and the "qset" is moved from "other_filters" to apply_query.	2016-07-04 17:47:53 +02:00
Ross Poulton	03b3a70975	Merge pull request #410 from mrkiwi-nz/fix_savequery ... Fix savequery	2016-06-30 10:36:41 +10:00
Ross Poulton	da5a4dc40f	Merge pull request #411 from mrkiwi-nz/issue_408_fix ... fix #408 : Bug in test_per_queue_staff_permission.py	2016-06-30 10:36:20 +10:00
Daryl	44bbcd31e5	Bug in test_per_queue_staff_permission.py ... Using the django auth backend allows integers to be passed as a password Using Peter Sagerson's ldap auth backend there is an error thrown because some code tries to do a len() on the password. You could argue that the ldap auth backend should str(password), but you could also argue that passing an int as a password is bad practice This PR ensures that a string is sent to the auth module.	2016-06-30 12:07:33 +12:00
Daryl	0ac7183875	Add test for saving a query, fix shared checkbox issue ... My browser sends 'on' when a checkbox is ticked, django ORM only recognises '1', 'true' or 't' as valid 'True' responses. This throws an error ValidationError at /helpdesk/save_query/ [u"'on' value must be either True or False."] This could be fixed with " value='1'" in the template, but testing that is harder My fix is to add a check in the view. 2 more lines, but easier to unittest. Core devs need to make a call as to which solution is best. D	2016-06-30 11:36:21 +12:00
Matthias Hannig	5f0191957f	fixed python3 compat issue	2016-06-28 18:44:54 +02:00
Matthias Hannig	895a65fdb9	Fixed remote code execution through unpickling untrusted code.	2016-06-28 18:04:39 +02:00
Ross Poulton	d65c32487c	Merge pull request #406 from mrkiwi-nz/master ... Fix Issue #404: Refactor converting query string into queue:id	2016-06-26 19:28:48 +10:00
Daryl	afbfd01fab	Fix Issue #404: Refactor converting query string into queue:id	2016-06-26 12:45:55 +12:00
Ross Poulton	ecd870663d	Merge pull request #405 from mrkiwi-nz/master ... Ignore queue name when doing lookups for tickets (means URLs don't break when moving ticket between queues)	2016-06-25 21:55:40 +10:00
Daryl	e5a6686c6d	Ticket #403 - This code changes the behaviour of lookups for tickets and ... ignores the queue name. This means that queue changes on a ticket dont break the email links which have already been sent out. The queue name still exists in the link/url, but is not used in the lookup	2016-06-24 13:46:37 +12:00
Ross Poulton	e4dc3e51eb	Merge pull request #399 from mrkiwi-nz/master ... Changed render_to_response() to render()	2016-06-22 11:05:21 +10:00
Daryl	8a7fe5fcbf	Changed the way the context is passed to render() - this was required ... to enable django 1.7 to work (otherwise 1.8, 1.9 pass all tests, but 1.7 fails)	2016-06-21 20:56:43 +12:00
Daryl	558f140bfb	Changed render_to_response() to render() - this should work for django1.9.4 plus django1.10 ... Without this change, django1.10 is missing the 'user' object from the context, which results in a very hard to track down bug manifesting in ; "NoReverseMatch: Reverse for 'helpdesk_rss_user' with arguments '('',)' and keyword arguments '{}' not found." At first glance users may think this is the dots-in-usernames bug, but the username is totally missing.	2016-06-21 17:18:06 +12:00
Gleber Diniz	f8044faf28	Fix import error on python 3 ... "from email.utils import parseaddr, collapse_rfc2231_value" works both for python 2.7 and python 3	2016-06-14 17:10:23 -03:00
mrkiwi-nz	7dd4aa11d7	Update ticket_cc_list.html	2016-06-09 12:41:12 +12:00
mrkiwi-nz	57d341f89f	Update report_output.html	2016-06-09 12:40:48 +12:00
mrkiwi-nz	783aa2481c	Update email_ignore_list.html	2016-06-09 12:40:08 +12:00
mrkiwi-nz	d86b82e689	Update debug.html	2016-06-09 12:39:24 +12:00
Bruno Tikami	c5101a2873	UP: When multiple emails are used on the "To" field, subscribe them as well.	2016-03-23 13:16:49 -03:00
Bruno Tikami	5933d2a59b	UPDATED: Strip inputed emails before creating TicketCC instances	2016-03-17 01:39:17 -03:00
Bruno Tikami	9e64354d8a	Merge branch 'master' into feature/2__mail_threading ... * master: UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.	2016-03-17 01:21:34 -03:00
Bruno Tikami	978e6d5c9b	UPDATED: When notifying users about creation / updates on tickets, notify everybody using a single email message.	2016-03-17 01:12:42 -03:00
Bruno Tikami	11f28d175b	Merge branch 'master' into feature/2__mail_threading ... * master: BUGFIX: Capture invalid email exceptions and ignore those inputs. ADDED: Test cases for the new enable_notifications_on_email_events flag	2016-03-15 14:16:34 -03:00
Bruno Tikami	99ae4bb801	BUGFIX: Capture invalid email exceptions and ignore those inputs.	2016-03-15 14:13:19 -03:00
Darren Riedlinger	ac8ead52c8	getattr on usersettings.setting dict always returns False. Use settings.get() instead	2016-03-06 12:46:36 -08:00
Bruno Tikami	4124677f10	ADDED: Test cases for the new enable_notifications_on_email_events flag	2016-03-03 13:47:15 -03:00
Ross Poulton	e52ae206c6	Merge pull request #388 from pawelmarkowski/master ... dashboard error queues are null	2016-03-02 10:38:08 +11:00
Pawel M	2b6c23db9f	(1064, "You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ')\n GROUP BY queue, name\n ORDER BY q.id' at line 9") helpdesk/views/staff.py in dashboard 149 solved. When queues is null do not add to sql q.id in ()	2016-03-01 22:53:33 +01:00
Bruno Tikami	4e4f481428	Merge branch 'hotfix/make_print_statements_3x_compatible' into feature/2__mail_threading ... * hotfix/make_print_statements_3x_compatible: UPDATED: print statements to be Python 3.x compatible	2016-03-01 17:09:28 -03:00
Bruno Tikami	2efe8255c5	UPDATED: print statements to be Python 3.x compatible	2016-03-01 17:01:58 -03:00
Bruno Tikami	26fc6cb1de	ADDED: Flag to enable notifications on every interaction that occurs over email.	2016-03-01 16:49:34 -03:00
Bruno Tikami	1511e0e72c	UPDATED: Better separation of HTTP and e-mail test cases	2016-02-28 15:19:08 -03:00
Bruno Tikami	45fbd605e5	UPDATED: Separate HTTP and e-mail TestCases	2016-02-28 15:00:15 -03:00
Bruno Tikami	5058790995	BUGFIX: Fixing migration merge conflict.	2016-02-24 10:42:14 -03:00
Bruno Tikami	a9f073cc48	Merge branch 'master' of https://github.com/rossp/django-helpdesk	2016-02-24 10:25:57 -03:00
Bruno Tikami	b55eaabebd	UPDATED: Renaming methods after reading through the pull request	2016-02-22 10:17:28 -03:00
Bruno Tikami	0c480b4abd	UPDATE: Removed an unnecessary migration created by mistake.	2016-02-22 10:00:29 -03:00
Bruno Tikami	19f04aa1f5	CLEANUP: Removing necessary code from feature 2	2016-02-20 17:49:37 -02:00
Bruno Tikami	56b7f53c51	CLEANUP: Removing necessary code from feature 2	2016-02-20 17:46:03 -02:00
Bruno Tikami	4e32e879a8	BUGFIX: new TicketCC instances must be returned after subscribed to Ticket updates.	2016-02-20 17:36:24 -02:00
Bruno Tikami	0f346924fb	UPDATED: Moving TicketCC notifications to the end of the process so there's no need to add / subtract recipients lists (queue cc account etc).	2016-02-20 17:35:17 -02:00
Bruno Tikami	75a5556317	UPDATED: after processing an email message, if there's any TicketCC instance linked to the Ticket being handled, mail them all.	2016-02-20 12:39:16 -02:00
Bruno Tikami	5ed6e8c2ce	BUGFIX: assert statements against email count were doing the wrong math. Also, trying to explain get easier to understand comments	2016-02-20 12:38:06 -02:00
Bruno Tikami	32ee4de50b	UPDATED: Better validation before creating a duplicated TicketCC	2016-02-19 13:01:39 -02:00
Bruno Tikami	6d890509a3	ADDED: docstrings	2016-02-19 12:40:18 -02:00
Bruno Tikami	f911f92892	BUGFIX: Don't create duplicated TicketCCs when processing email messages.	2016-02-19 12:25:14 -02:00
Bruno Tikami	380723a972	UPDATED: Use <forms.TicketCCForm> when subscribing to a ticket followups.	2016-02-19 11:09:03 -02:00
Bruno Tikami	e4337cef1d	ADDED: <TicketCCForm.clean> to validate if either a valid user or a valid email is provided when saving <TicketCC> instances	2016-02-19 11:00:35 -02:00
Bruno Tikami	99bfc340f9	ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_without_message_id>	2016-02-17 21:43:33 -02:00
imbashamba	191ce3c53c	Nullable "default_owner" field added to Queue model ... If default_owner is specified, tickets from public form will be assigned to him and he'll be notified by email	2016-02-17 11:40:08 +03:00
Bruno Tikami	57f58c34b7	UPDATED: Aesthetics	2016-02-16 17:21:46 -02:00
Bruno Tikami	fc02aa7cbb	UPDATED: Better exception handling + aestetics	2016-02-16 17:17:58 -02:00
Bruno Tikami	be07fdff6c	UPDATED: Finished moving Message-Id field from <Ticket> to <FollowUp> model.	2016-02-16 17:10:13 -02:00
Bruno Tikami	c2e9ee26af	UPDATED: Stop storing the Message-Id field on the <Ticket> model and move it to the <FollowUp> so we can easily follow the threads.	2016-02-16 16:11:10 -02:00
Bruno Tikami	5f738a3214	Too much in one commit ! ... Splitting responsibilities when parsing email messages so we can decide when to create a Ticket and when to create a FollowUp.	2016-02-16 15:49:40 -02:00
Bruno Tikami	b4c6c169c2	ADDED: Possibility to accept extra headers when sending emails	2016-02-16 15:46:49 -02:00
Bruno Tikami	d091a16002	UPDATED: when creating new Ticket instances from email messages, also save their "Message-Id" field.	2016-02-15 16:16:28 -02:00
Bruno Tikami	5b46602b29	UPDATED: <helpdesk.tests.test_ticket_submission.test_create_ticket_instance_from_payload> now calls the right callable to ensure the message is parsed and the Ticket instance is created.	2016-02-15 16:15:46 -02:00
Bruno Tikami	cea4cb2c6a	UPDATED: Set "submitter_email_id" as the standard to reference the Message-Id email field.	2016-02-07 18:11:49 -02:00
Bruno Tikami	ea3c3732e5	BUGFIX: File name typo	2016-02-07 18:05:16 -02:00
Bruno Tikami	880003743d	ADDED: Schema migration 0012 that adds a "submitter_message_id" to the <models.Ticket> model	2016-02-07 18:04:09 -02:00
Bruno Tikami	78919addd7	BUGFIX: Set the missing max_length field attribute.	2016-02-07 17:45:08 -02:00
Bruno Tikami	83be21dc17	ADDED: <models.Ticket.submitter_email_id>	2016-02-07 17:28:00 -02:00
Bruno Tikami	ff0ceefab4	ADDED: <tests.test_ticket_submisssion.test_create_ticket_from_email_with_message_id> to ensure that the RFC 2822 field "message-id" is stored on the <Ticket.submitter_email_id> field. Backwards-compatible test kept.	2016-02-07 16:54:05 -02:00
Bruno Tikami	e880747a2b	UDPATED: Use <views.staff.subscribe_to_ticket_updates> instead of <views.staff.subscribe_staff_member_to_ticket> when adding non-staff members to <TicketCC> instances	2016-02-07 16:46:43 -02:00
Bruno Tikami	b5ff3f9063	UPDATED: <views.staff.subscribe_staff_member_to_ticket> to accept and validate an user email when creating linking a <TicketCC> instance for a staff member. I'm pretty sure this is NOT the best place to put this but I don't wanna mess too much around for now.	2016-02-07 15:56:30 -02:00
Bruno Tikami	353fcb2138	ADDED: Possibility to pass "rfc_2822_*" fields when creating a <Ticket> instance so <management.commands.get_email.ticket_from_message> can create <TicketCC> instances when processing incoming messages.	2016-02-07 15:54:39 -02:00
Bruno Tikami	703c0e3b66	ADDED: <tests.test_ticket_submission.test_create_ticket_from_email_with_carbon_copy> and <tests.test_ticket_submission.test_create_ticket_from_email_with_invalid_carbon_copy> to ensure <TicketCC> instances are created by the <Ticket> model when the respective RFC 2822 field is provided.	2016-02-07 15:50:03 -02:00
Bruno Tikami	4d00dd3d6e	UPDATED: Renamed test <tests.test_ticket_submission.test_create_ticket_direct> to <tests.test_ticket_submission.test_create_ticket_from_email> so the new upcoming test names (including CC, In-Reply etc) are easier to understand.	2016-02-07 12:06:07 -02:00
powderflask	8bf3449719	Fix: _meta.module_name deprecated in django1.8	2016-01-23 12:25:17 -08:00
Alex Barcelo	a741395ce5	chaging tests to aknowledge helpdesk namespace	2015-12-22 11:20:52 +01:00
Alex Barcelo	3a0f08046e	using helpdesk app_name and droping helpdesk_ prefix	2015-12-22 10:27:03 +01:00
Ross Poulton	4347d1ec61	Add new locales: th, ca, lv, tr_TR, he_IL, pt_PT	2015-12-22 11:35:59 +11:00
Ross Poulton	ca1690becb	Deprecate custom API (see #198)	2015-12-22 11:28:00 +11:00
Ross Poulton	0d098f6d29	Merge pull request #369 from alexbarcelo/always_create_permission ... creation of Permission-per-Queue is done always	2015-12-22 09:41:17 +11:00
Alex Barcelo	7894eea1e1	Making Queue slug unique and improving certain admin-related behaviour	2015-12-18 14:56:53 +01:00
Alex Barcelo	3b547d2cf9	creation of Permission-per-Queue is done always	2015-12-18 14:35:50 +01:00
Alex Barcelo	4545fc925f	fixing migration and allowing valid rollback on typical migrations	2015-12-17 18:44:10 +01:00
Alex Barcelo	0b5af429a5	reverting error due to methods and migrations	2015-12-17 18:11:54 +01:00
Alex Barcelo	01598826bf	protecting through 403 several staff views	2015-12-16 22:27:06 +01:00
Alex Barcelo	1ea70ad1be	adding management command for batch-creation of Queue permission	2015-12-16 22:27:06 +01:00
Alex Barcelo	43e5ff7c0e	added delete mechanism on Queue for auto-clean of permissions	2015-12-16 22:27:06 +01:00
Alex Barcelo	92d8ca3eff	more modular management of permission codenames	2015-12-16 22:27:06 +01:00
Alex Barcelo	64bc1791d4	removing completely QueueMembership model	2015-12-16 22:27:06 +01:00
Alex Barcelo	d760d9ee95	adding basic information to tickets, and masking email, on the admin views	2015-12-16 22:27:06 +01:00
Alex Barcelo	fb66fea86e	change basic features of membership into permissions	2015-12-16 22:27:05 +01:00
Alex Barcelo	230d14b3ca	removing QueueMembership mechanisms from admin.py	2015-12-16 22:27:05 +01:00
Alex Barcelo	c1fd47043a	migration for removing semantics from QueueMembership objects	2015-12-16 22:27:05 +01:00
Alex Barcelo	18c7a2e698	adding required model extra info for permissions	2015-12-16 22:27:05 +01:00
Alex Barcelo	c0939d4b38	adding migration for bugfix 'changed max_length given by string to integer;'	2015-12-16 16:37:22 +01:00
Ross Poulton	11467f6e50	Properly check email context keys in newer Python versions. part of #362	2015-12-16 10:48:27 +11:00
Ross Poulton	6187b0568c	Merge pull request #358 from flinz/django-1.9-fixes ... Django 1.9 compatibility	2015-12-16 10:24:16 +11:00
Alex Seeholzer	54e541230e	Merge branch 'bug/360_max-length-given-by-string' into django-1.9-fixes ... * bug/360_max-length-given-by-string: changed max_length given by string to integer;	2015-12-15 10:21:04 +01:00
Alex Seeholzer	905e52e603	changed max_length given by string to integer;	2015-12-15 10:11:47 +01:00
Alex Seeholzer	2da16c511c	updates to remove Django 1.10 deprecation warnings in Django 1.9: ... - use of patterns() in urls.py is deprecated - render() functions accept only dicts - introduced checks to ensure downward compatibility back to Django 1.7	2015-12-10 13:36:24 +01:00
Alex Seeholzer	8d55dcb9a0	python 2 & 3 compatibility: changed __unicode__ to __str__ and added python2 decorators (https://docs.djangoproject.com/en/1.8/topics/python3/#str-and-unicode-methods)	2015-11-18 15:26:08 +01:00
Alex Seeholzer	8390125c01	fixes of python 3 test fails	2015-11-18 15:07:33 +01:00
Alex Seeholzer	71504aa85d	minor changes for python3	2015-11-18 10:41:02 +01:00
Alex Seeholzer	f7f0882f86	Merge branch 'master-upstream' into django-1.9-fixes ... * master-upstream: Fix QueueMembership bug revealed by django.test's DiscoverRunner	2015-11-18 10:16:33 +01:00
Alex Seeholzer	e732b511e1	deprecated tags replaced in django 1.9 (ssi and url template tags are removed from the future template tag library)	2015-11-16 16:09:47 +01:00
Alex Seeholzer	307e9446a2	ensure tests for ticket submission run correctly in django 1.9 (URI's no longer include the scheme and domain part of the URLs)	2015-11-16 16:08:52 +01:00
Jonathan Barratt	0610a6645d	Fix QueueMembership bug revealed by django.test's DiscoverRunner ... If HELPDESK_ENABLE_PER_QUEUE_STAFF_MEMBERSHIP was True but a user had no QueueMembership entries, then restricting queue access generated RelatedObjectDoesNotExist exceptions. - Ask for forgiveness whenever we try to limit a queryset by the queuemembership related object set. - Since tests can now be run with the project's settings active, rather than only with quicktest.py's settings, restore the initial HELPDESK_ENABLE_PER_QUEUE_MEMBERSHIP value after having tested the related functionality.	2015-11-16 18:45:27 +07:00
Ross Poulton	ddd5b21b45	Merge pull request #352 from ssadler/static_from_staticfiles ... use staticfiles app instead of STATIC_URL	2015-11-15 12:25:42 +11:00
Scott Sadler	2663a5e5ba	use staticfiles app instead of STATIC_URL	2015-11-13 16:58:28 +01:00
Alex Seeholzer	0399612e57	bugfix: migration dependency corrected	2015-11-13 16:03:13 +01:00
Tony Zhu	dbdaca8dd4	django 1.8 email field size migration	2015-11-13 15:50:22 +01:00
Tony Zhu	0b0f946389	Add the migration for changes in queues ... This is the missing migration for commit 9600f457d8	2015-11-13 15:50:22 +01:00
Alex Seeholzer	27c519f2ee	downwards compatibility for django < 1.8	2015-11-13 15:36:04 +01:00
Alex Seeholzer	cd0daccb56	tests are correctly discovered for django < 1.6	2015-11-13 15:35:36 +01:00
Alex Seeholzer	50877c3708	Trying to fix travis build error & more general test imports: all files with test_*.py are imported from the /tests directory;	2015-11-13 14:07:36 +01:00
Alex Seeholzer	8f585aef1c	Merge commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498' into django-1.8 ... * commit 'a4e6f086c8928e77baa73a25b7e8000fb6261498': Include attachments to cc'd users on ticket update From gettatr to get, because dict doesn't contatin attributes. More readable if statement.	2015-11-13 13:50:11 +01:00
Ross Poulton	a4e6f086c8	Merge pull request #350 from ssadler/updated_cc_attachments ... Include attachments to cc'd users on ticket update	2015-11-13 08:20:26 +11:00
Scott Sadler	98ad8567b9	Include attachments to cc'd users on ticket update	2015-11-12 15:53:16 +01:00
vlad.vyazovetskov	0a3171a024	From gettatr to get, because dict doesn't contatin attributes. ... More readable if statement.	2015-11-12 17:31:14 +03:00
Scott Sadler	2681f6340c	fix reload_urlconf test helper so it supports a third party urlconf	2015-11-06 15:22:44 +01:00
Scott Sadler	e82c17567a	Merge branch 'master' into django-1.8 ... Conflicts: helpdesk/tests/__init__.py	2015-11-06 14:50:33 +01:00
Alex Seeholzer	163a0524b1	Merge branch 'master' into django-1.8 ... * master: renamed test __init__.py imports to new test naming scheme	2015-06-25 16:54:15 +02:00
Ross Poulton	48d1feb69d	Merge pull request #334 from pahpa/master ... Modify make_option with dest variable 'escalate-verbosely'	2015-06-19 09:25:40 +10:00
pahpa@orange.fr	060266e93a	Modify make_option with dest variable 'escalate-verbosely'	2015-06-17 16:22:44 +02:00
Alex Seeholzer	f9682ccf37	renamed test __init__.py imports to new test naming scheme	2015-06-12 15:52:35 +02:00
Alex Seeholzer	da30d2b973	tests renamed for compliance	2015-06-12 15:48:38 +02:00
Alex Seeholzer	87225ce2ba	tests renamed for compliance	2015-06-12 15:27:49 +02:00
Alex Seeholzer	cbea3c54f0	conformed template from_string method to use engines['django']	2015-06-12 12:54:50 +02:00
Alex Seeholzer	0b7e0b7f04	changes in templating engine that worked for django 1.8	2015-06-12 12:52:35 +02:00
Alex Seeholzer	039653cc70	further fixes for Django 1.8.2 template engine	2015-06-12 12:52:34 +02:00
Alex Seeholzer	0f69771164	fix for django 1.8.2, get_template_from_string was removed	2015-06-12 12:52:34 +02:00
Alex Seeholzer	42f478b98c	Merge squashed fixes from flinz/per-queue-staff-membership: ... -renamed migration 0005 to 0004 and referenced 0003 instead of 0004 from it. -Corrected spelling and rephrased docs for queue membership feature.	2015-06-12 17:41:15 +07:00
Jonathan Barratt	bfcd8fc024	Add ability to restrict users' access by queue if so configured, and migration and tests for same.	2015-06-12 12:23:39 +07:00
Jonathan Barratt	711eb6cea2	As of at least Django 1.5, calling __str__() on a CHOICES object returns a proxy object, not the actual text of the CHOICE. Change such calls to title() instead	2015-06-11 14:31:49 +07:00
Ross Poulton	6595eebd3f	Merge pull request #328 from reduxionist/fix-squashed-socks_proxy-migration ... Remove migration 0002_socks_proxy.py...	2015-06-10 09:35:10 +10:00
Jonathan Barratt	9c60350193	Fix issue 286: Header cuts off body by replacing {{ STATIC_URL }}x with {% static "x" %} in {public_,}base.html	2015-06-03 14:37:21 +07:00
Jonathan Barratt	f434292cfc	Remove migration 0002_socks_proxy.py which has been squashed into 0001, rename migrations 0003 and 0004 and update their dependencies accordingly	2015-06-03 12:39:02 +07:00
Emmanuel Cohen	b0db7aa666	Fix exeception for templetags (works on django 1.7/py3.4 & django 1.6/py2.7)	2015-04-28 14:50:49 +02:00
Ross Poulton	70c57f9096	Merge	2015-04-28 09:13:54 +10:00
Tony Zhu	ed9581e5de	Remove deprecated load url from future	2015-04-16 11:58:24 -04:00
Tony Zhu	807e0c5ea9	Remove extra space line	2015-04-14 16:29:47 -04:00
Tony Zhu	9600f457d8	Remove no effect model property to silence django 1.8 system check warning	2015-04-14 16:25:20 -04:00
Tony Zhu	11e4f1a7bd	Merge upstream changes	2015-04-14 16:10:13 -04:00
Ross Poulton	bb2c240ef8	Use proper URL names for hold/unhold rather than manually building URL. Fixes #299	2015-02-14 11:13:19 +11:00
Ross Poulton	19ec7bee96	Extend attachment filefield max length in upload form. Fixes #301.	2015-02-14 11:02:58 +11:00
Alex Seeholzer	4ba29c500c	Merge branch 'bugfix_models' ... * bugfix_models: bug fix for commit	2015-02-11 13:25:52 +01:00
Alex Seeholzer	ddabc9d133	bug fix for commit	2015-02-11 13:23:42 +01:00
Alex Seeholzer	4c89456bc1	Merge branch 'populate_usersettings' ... * populate_usersettings: Added south migration to populate the initially existing users with usersettings.	2015-02-11 13:14:55 +01:00
Alex Seeholzer	a11227c6c1	Added south migration to populate the initially existing users with usersettings.	2015-02-11 13:14:36 +01:00
Alex Seeholzer	9665361bb1	In Django < 1.7, if settings.AUTH_USER_MODEL is defined, the sender is expected to be the actual instance, not a string. This Closes rossp/django-helpdesk#295 by checking for django version < 1.7.	2015-02-11 12:23:59 +01:00
Alex Seeholzer	a87e1355ee	Added missing south migration, adding the missing fields 'helpdesk_queue.socks_proxytype'. This fixes rossp/django-helpdesk#291.	2015-02-10 17:30:32 +01:00
Simon Thépot	83affccec5	Specify features to load in failing testcase for django < 1.7	2015-01-14 16:00:35 +01:00
Simon Thépot	b53d3ad9bc	Rename initial_data.json to emailtemplate.json	2015-01-14 15:49:08 +01:00
Simon Thépot	f68c1b3ae9	Django1.7 tests: load initial_data w/ migration	2015-01-14 15:36:37 +01:00
Simon Thépot	f0156cfcb3	Populate user settings w/ data migration, Django1.7 compatible, fix #276	2015-01-14 11:19:17 +01:00
TreeNode	ae681dd5d3	Clear host and port if no proxy type was set	2014-12-11 12:03:36 +02:00
TreeNode	54dd376b9c	Check for sock lib has installed	2014-12-11 01:44:47 +02:00
TreeNode	135e2d65ea	Created new migrations	2014-12-11 01:42:55 +02:00
TreeNode	83a5e964f3	Default field values	2014-12-11 01:42:20 +02:00
TreeNode	50b80b2a08	Socks proxy support	2014-12-10 23:37:34 +02:00
Jenny Qian	859935e5ee	exclude '\r' from subject_part ... This is to prevent BadHeaderError("Header values can't contain newlines..	2014-10-29 10:57:31 -05:00
Ross Poulton	0d9446480e	Merge pull request #273 from vladyslav2/master ... Fix replace function for custom fields	2014-10-27 11:17:53 +11:00
Vladyslav T	f1147f695a	Fix replace function for custom fields	2014-10-25 22:53:56 +03:00
Tom Graham	33728bc0b1	Revert "Make sure custom user logic works with Django 1.4" ... This reverts commit 1aed6c9a96.	2014-10-24 18:05:44 +11:00
Tom Graham	1aed6c9a96	Make sure custom user logic works with Django 1.4 ... Monkey Patch for Django 1.4 to allow new custom user model logic.	2014-10-24 17:56:52 +11:00
Tony Zhu	8635742931	Rename the initial data to avoid django 1.7 flush bug	2014-10-23 10:48:11 -04:00
Tony Zhu	dc86236136	Go back to the original helpdesk repo	2014-10-23 10:44:59 -04:00
Tom Graham	eef2a66f23	Fix for no model_name in django < 1.6	2014-10-22 17:35:24 +11:00
Tom Graham	15feb7def3	Typo in previous commit	2014-10-22 17:32:17 +11:00
Tom Graham	d966172fb7	Fix user changelist for custom user models ... Fixed the user_admin_changelist url for custom user models.	2014-10-22 17:23:56 +11:00
Tom Graham	d2ac8af6c0	Improved support for custom user models ... Support for custom user models with a non-standard username field	2014-10-22 16:18:04 +11:00
Tony Zhu	af1a297460	Merge from origin repo	2014-10-20 14:12:40 -04:00
Ross Poulton	b0756497dc	Merge pull request #262 from AGASS007/master ... fixed tooltip (again)	2014-09-24 08:17:20 +10:00
Guillaume Andreu Sabater	d5dd2c3423	actually enable tooltip	2014-09-22 14:04:14 +02:00
Guillaume Andreu Sabater	45eda26e7c	swapped <a> and <strong> tags	2014-09-22 14:03:37 +02:00
Guillaume Andreu Sabater	05350ba37c	fixed typo	2014-09-22 14:00:33 +02:00
Antoine Nguyen	58c2c818f4	Use the right values to identify priorities.	2014-09-22 10:01:08 +02:00
Antoine Nguyen	8095d30e8e	Remove unknown reference to priority.	2014-09-19 16:06:11 +02:00
Antoine Nguyen	ad47087c8f	Assign a bootstrap row color to tickets based on priority.	2014-09-19 16:01:15 +02:00
Antoine Nguyen	91628ab788	Do not use the builtin staff_member_required decorator. ... Before 1.7, this decorator always redirects to the admin login page so the LOGIN_URL setting is useless.	2014-09-19 15:15:42 +02:00
Guillaume Andreu Sabater	85b90d0030	Enable bs3 tooltips with html markup	2014-09-18 14:42:06 +02:00
Ross Poulton	863effdcb6	Update French translations. Thanks to @tonioo; closes #259.	2014-09-18 09:50:18 +10:00
Ross Poulton	7fe1cb4c9f	Update & recompile translations	2014-09-16 19:54:05 +10:00
Ross Poulton	1a157ed097	Django 1.7 compat update. Fixes #255, thanks @danie1k	2014-09-11 17:37:51 +10:00
Ross Poulton	61f49786c0	Fixes for Django 1.7. For prior Django versions, South 1.0 must be used for ... migirations. Fixes #254.	2014-09-10 09:06:50 +10:00
Ross Poulton	4c901880bc	Allow file attachments in storages other than local files (eg S3). Fixes GH-249.	2014-09-02 18:36:00 +10:00
Ross Poulton	1aed98463a	Increase size of attachment filename. Fixes #164.	2014-09-02 18:36:00 +10:00
Stefano Brentegani	9c33c67d1d	ticket view redirect to management form should consider generic is_helpdesk_staff definition	2014-08-01 09:28:04 +02:00
Stefano Brentegani	8be4480a3f	is_helpdesk_staff template filter (applied in navigation.html)	2014-08-01 09:25:43 +02:00
Stefano Brentegani	4ed8f11754	merge HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK into HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE	2014-08-01 07:20:43 +02:00
Stefano Brentegani	5346c17629	Merge branch 'master' of https://github.com/rossp/django-helpdesk into refactor-staff-filter	2014-07-31 06:22:59 +02:00
Stefano Brentegani	05647d75ad	remove unused helpdesk_settings alias	2014-07-30 13:25:57 +02:00
Stefano Brentegani	299c23671a	update .po files (preserve already translated text)	2014-07-30 11:13:42 +02:00
Stefano Brentegani	94fa283f2d	mark new translatable strings and reduce redundancy	2014-07-30 10:41:10 +02:00
Stefano Brentegani	5e1616d83a	split blocktrans in templates	2014-07-30 10:40:13 +02:00
Stefano Brentegani	9bbcaa5cc0	download and recompile translations from Transifex (adds Arabic)	2014-07-30 09:53:24 +02:00
Stefano Brentegani	b1b89d1d6f	replace all explicit uses of HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in helpdesk.views.staff	2014-07-30 06:58:57 +02:00
Stefano Brentegani	14d7279844	test non-public update by non-staff user is blocked	2014-07-30 06:55:43 +02:00
Stefano Brentegani	b7e8ae5ee5	validate that HELPDESK_CUSTOM_STAFF_FILTER_CALLBACK is callable, if set	2014-07-30 06:35:52 +02:00
Stefano Brentegani	c0dd6ea075	test helpdesk.views.staff.return_to_ticket	2014-07-30 06:07:08 +02:00
Stefano Brentegani	ccec263452	Also test is_helpdesk_staff	2014-07-29 22:41:09 +02:00
Stefano Brentegani	82df965d5f	replace HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in homepage view and test behaviour	2014-07-29 22:03:47 +02:00
Stefano Brentegani	581e43a3b0	separate authorisation function from decorator	2014-07-29 20:55:25 +02:00
Stefano Brentegani	aea940cb3f	move decorators to their own module, rename to helpdesk_*	2014-07-28 11:46:02 +02:00
Stefano Brentegani	97c317f83d	add tests, example	2014-07-28 06:47:19 +02:00
Stefano Brentegani	cba43db882	Merge branch 'master' of https://github.com/rossp/django-helpdesk into custom-staff-filter	2014-07-28 05:15:40 +02:00
Stefano Brentegani	fdd2508e22	missing load url in template	2014-07-27 18:32:56 +02:00
Stefano Brentegani	8666bf57e5	Merge branch 'master' into custom-staff-filter	2014-07-26 14:10:07 +02:00
Stefano Brentegani	0c93de8bdb	Merge branch 'master' into template-cleanup ... Conflicts: helpdesk/templates/helpdesk/navigation.html	2014-07-26 14:03:08 +02:00
Ross Poulton	d38240e3cb	Merge pull request #237 from brente/user-menu ... User menu	2014-07-26 20:30:44 +10:00
Ross Poulton	201a7e91cd	Merge pull request #236 from brente/fix-typo ... fix typo in template condition	2014-07-26 20:30:17 +10:00
Stefano Brentegani	5e9fd86941	Bootstrap version of the user settings form	2014-07-25 20:57:34 +02:00
Stefano Brentegani	9433f34f9b	Nav: use full user name, if available, fix icon	2014-07-25 20:14:13 +02:00
Stefano Brentegani	b05c396918	User menu = User settings, Change password, Logout	2014-07-25 18:08:47 +02:00
Stefano Brentegani	47bec43108	fix typo in template condition	2014-07-25 17:23:54 +02:00
Stefano Brentegani	597fd2b4af	update jqPlot (resolves compatibility issues with jQuery 1.9+)	2014-07-25 14:47:37 +02:00
Stefano Brentegani	311dfa6dbd	missing spaces in navigation menu	2014-07-25 14:08:35 +02:00
Ross Poulton	b1b1f93e1e	speed up dashboard queries by using select_related (fixes #233)	2014-07-23 09:37:21 +10:00
Stefano Brentegani	6d86b62673	missing template lib references	2014-07-22 19:27:37 +02:00
Stefano Brentegani	78103c345b	separate dashboard elements for easier customisation	2014-07-22 19:20:40 +02:00
Stefano Brentegani	cfd0ca3b7d	remove row_columnheads class from table headers	2014-07-22 16:09:06 +02:00
Stefano Brentegani	df32432685	Merge commit 'fd0ab29dfcfc263be686c8351f4dc5880e3e1b9b' into template-cleanup ... Conflicts: helpdesk/templates/helpdesk/dashboard.html helpdesk/templates/helpdesk/kb_category.html helpdesk/templates/helpdesk/ticket_desc_table.html	2014-07-22 07:28:04 +02:00
Ross Poulton	1524cb4ca1	Merge pull request #232 from brente/ago-naturaltime ... Use naturaltime for elapsed times	2014-07-22 14:59:20 +10:00
Stefano Brentegani	fb6b35a724	Merge branch 'master' into custom-staff-filter ... Conflicts: docs/settings.rst helpdesk/views/staff.py	2014-07-22 06:47:50 +02:00
Stefano Brentegani	d95aa46b03	Merge branch 'master' into template-cleanup	2014-07-22 06:43:05 +02:00
Ross Poulton	a2a214d33d	Merge pull request #231 from brente/no-admin-url ... Remove undocumented ADMIN_URL setting	2014-07-22 10:09:45 +10:00
Ross Poulton	ef84c90732	Merge pull request #230 from brente/navigation-nokb ... exclude KB from navigation if HELPDESK_KB_ENABLED is False	2014-07-22 10:09:15 +10:00
Stefano Brentegani	04112a109d	fix unquoted urls in template	2014-07-21 21:43:29 +02:00
Stefano Brentegani	c711a54d8d	Merge commit '21e46f010dfecea1562a4d2b308fd78b71fec8a0' into no-admin-url ... Conflicts: helpdesk/urls.py	2014-07-21 21:38:40 +02:00
Stefano Brentegani	9c97172624	missed for ... empty opportunity	2014-07-21 21:30:32 +02:00
Stefano Brentegani	0f103ea827	use for ... empty in templates	2014-07-21 20:28:37 +02:00
Stefano Brentegani	b530f19d65	templates: removed row_odd, row_even, row_hover classes and hover.js	2014-07-21 20:19:23 +02:00
Stefano Brentegani	6abc0ba9a9	replace row_tablehead with caption	2014-07-21 20:02:50 +02:00
Stefano Brentegani	fe5c7135a6	exclude KB from navigation if HELPDESK_KB_ENABLED is False (fixes #223)	2014-07-21 18:44:54 +02:00
Stefano Brentegani	fd0ab29dfc	use naturaltime for elapsed times (resolves #229)	2014-07-21 10:21:33 +02:00
Stefano Brentegani	c477f575db	use django.utils.dates.MONTHS_3 for short month names (resolves #225)	2014-07-21 09:12:27 +02:00
Stefano Brentegani	76b9271c10	fix setting import (fixes CI error)	2014-07-20 16:17:39 +02:00
Stefano Brentegani	13830a84e5	Custom logic for determining if the user is considered helpdesk staff.	2014-07-20 10:36:24 +02:00
Issac Kelly	073df0b03e	Continuation	2014-07-15 16:04:19 -07:00
Issac Kelly	19c1913268	Allow Templated Subjects.	2014-07-15 15:48:42 -07:00
Issac Kelly	978c0665b8	Custom User model changes.	2014-07-15 14:02:31 -07:00
Ross Poulton	fe1bfd1fa4	Replace django.contrib.markup with django-markdown-deux. Closes #219.	2014-07-07 12:10:53 +10:00
Gabriel Pichot	27217edf4a	Changed references from auth.User to get_user_model (views, forms & commands)	2014-06-18 16:21:37 +02:00
Aaron C. de Bruyn	ae53c1f6c7	Strip out carriage returns from subjects. Coses GH-209	2014-06-17 12:01:33 -07:00
Ross Poulton	ea9b772f35	Merge pull request #214 from Inboxen/testing-fixes ... Testing fixes	2014-06-06 10:17:18 +10:00
Matt Molyneaux	4caa54f84d	Move CustomField to field class code to a mixin	2014-06-05 09:51:19 +01:00
Matt Molyneaux	28c3690da7	Give CustomField.empty_selection_list a default value ... BooleanField defaults to False <1.6 and to None >=1.6, causing tests to fail on 1.6	2014-06-05 01:30:27 +01:00
s3h10r	fece448308	fixes: attachments in public comments not shown in public_view_ticket ... if no followup.ticketchange_set.all is present the attachments of followups were not shown to a public user.	2014-05-26 17:28:36 +02:00
Tony Zhu	fced647271	Use json instead of deprecated django.utils.simplejson	2014-03-31 14:43:59 -04:00
Adam Fast	830a62e986	Update with default for HAS_TAG_SUPPORT ... Migration 0006 imports this setting but no value is available so an ImportError is thrown.	2014-03-04 14:20:47 -06:00
Ross Poulton	d99df4a43e	Merge pull request #206 from gjedeer/patch-1 ... Protocol-independent CDN links	2014-02-20 08:57:20 +11:00
GDR!	07a3b91b6f	Protocol-independent CDN links	2014-02-19 16:17:13 +01:00
GDR!	53640e0b3e	Protocol-independent CDN links	2014-02-19 16:16:17 +01:00
Ross Poulton	36c7e59f07	Merge pull request #169 from mpietsch/ticket_caption_sorting ... Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency	2014-01-30 17:52:03 -08:00
Ross Poulton	452a34ad72	Smart email parsing (closes #203): Use email-reply-parser to ignore cruft in incoming emails	2014-01-29 23:08:33 +11:00
Ross Poulton	0e58c99f69	Remove unncessary translate code in base.html; comment translation still functions.	2014-01-29 22:55:06 +11:00
Ross Poulton	fd9881e6e0	Fix display of saved queries for authenticated users when CONTEXT_PROCESORS didn't include request.	2014-01-29 22:48:54 +11:00
Ross Poulton	2b225d6843	settings.py cleanup (#200); remove HELPDESK_KB_ENABLED_STAFF and HELPDESK_NAVIGATION_STATS_ENABLED (now always on); removed HELPDESK_NAVIGATION_CUSTOM_EXTEND - just use custom template!	2014-01-29 22:37:36 +11:00
Ross Poulton	a9c7e3ab72	settings.py cleanup (#200): remove org name / logo. These belong in local templates, not settings.	2014-01-29 22:30:26 +11:00
Ross Poulton	77f0512c76	settings.py cleanup (#200): remove HELPDESK_SUPPORT_PERSON; please add into attribution.html if needed.	2014-01-29 22:27:42 +11:00
Ross Poulton	1066049ccc	settings.py cleanup (#200); Remove HELPDESK_SHOW_KB_ON_HOMEPAGE (new default is YES)	2014-01-29 22:26:35 +11:00
Ross Poulton	cd1172b35a	settings.py cleanup (#200): Remove HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP and HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP; both links now always show.	2014-01-29 22:23:42 +11:00
Ross Poulton	a5b9ae1f0a	settings.py cleanup (#200): Change HELPDESK_UPDATE_PUBLIC_DEFAULT to False. This re-shows the 'is public?' tickbox.	2014-01-29 22:19:35 +11:00
Ross Poulton	b85b45a14a	settings.py cleanup (#200) - Remove HELPDESK_CUSTOM_WELCOME; always show this reworded message.	2014-01-29 22:17:45 +11:00
Ross Poulton	8427c622aa	Remove extraneous HAS_TAG_SUPPORT setting	2014-01-29 22:16:05 +11:00
Ross Poulton	4930579534	settings.py cleanup: remove options for footer links; API link always shows and removed language selector.	2014-01-29 22:15:37 +11:00
Ross Poulton	66da47205e	settings.py cleanup (#200) - remove HELPDESK_DASHBOARD_BASIC_TICKET_STATS, always shows now. This resolves #201 to my satisfaction for now.	2014-01-29 22:13:42 +11:00
Ross Poulton	99e9bd33d8	Settings.py cleanup (#200): Remove HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES	2014-01-29 22:09:58 +11:00
Ross Poulton	07a9093dae	settings.py cleanup (#200): Always show Delete button on dashboard	2014-01-29 22:08:21 +11:00
Ross Poulton	d340446feb	Remove django-tagging support, as that library is unmaintained. Closes #194.	2014-01-29 22:00:00 +11:00
Ross Poulton	2718315d53	Merge pull request #191 from leonh/master ... added a bootstrap3 based layout, thanks @leonh. Updates #180 too. Needs more testing and tweaking (eg 'Edit' forms, add django-bootstrap-form to requirements & readme).	2014-01-22 02:24:59 -08:00
Bryce Groff	020d1cefae	- Use the Django 1.5 get_user_model function if it exists in Django, i.e. 1.5 and above.	2014-01-15 13:39:38 -10:00
Leon Harris	e7e2781d65	added local nav extension via a specified template	2013-12-09 16:48:11 +00:00
Leon Harris	f6a8c80755	added bit of colour on the ticket detail page	2013-11-26 12:09:55 +00:00
Leon Harris	a419956f4c	fixed responsive problems with navigation moved logo into body of page altered headings	2013-11-26 10:59:45 +00:00
Leon Harris	7fcb829e54	updated templated to use CDN bootstrap3, CDN jquery, added logo to navigation, minor layout changes requires http://github.com/tzangms/django-bootstrap-form	2013-11-25 15:51:14 +00:00
Ross Poulton	cf63c61d82	Merge pull request #190 from tony-zhu/master ... Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not default. Should fix #3.	2013-11-19 14:00:29 -08:00
Tony Zhu	b6339cc016	Fix the bug of handling attachments when Django DEFAULT_FILE_STORAGE is not FileSystemStorage	2013-11-19 21:24:52 +00:00
Ross Poulton	95a1bfb6b7	Merge pull request #189 from tony-zhu/master ... RSS feed not working for user name with @ in it. Fixes issue	2013-11-14 14:15:16 -08:00
Tony Zhu	51114c8029	RSS feed not working for user name with @ in it. Fixes issue	2013-11-14 20:34:39 +00:00
Stefano Brentegani	eb3becb9a9	fixes = vs == in template	2013-11-07 13:22:04 +01:00
Tony Zhu	7624e77524	Fix the navigation links for NON_STAFF to create new ticket if HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is enabled	2013-10-14 14:55:44 -04:00
Ross Poulton	f65247278f	Update and recompile all translations. Closes #185.	2013-10-01 11:31:38 +10:00
Ross Poulton	98340b524d	Fixes #181. Thanks @AntonOfTheWoods	2013-09-16 11:54:46 +10:00
Ross Poulton	f63b670893	Merge pull request #170 from mpietsch/status_dependencies ... Ticket status now shows that there are open dependencies.	2013-05-28 17:03:35 -07:00
Ross Poulton	3e80ded22f	Merge pull request #174 from mpietsch/cctemplate2 ... Now using mail template ..._cc for informing cc addresses.	2013-04-22 17:33:48 -07:00
root	d177291409	Now using mail template ..._cc for informing cc addresses.	2013-04-19 08:54:24 +02:00
xmacaba	78cc734a12	Update public_view_ticket.html ... It returns the id of the post, but this value is not eligible for ticket viewing. Instead, you must provide the [queue]-[ticket_id].	2013-04-01 20:06:37 -03:00
Darrell Enns	a4b3185525	fix urls.py for django 1.3 compatibility	2013-03-18 11:58:07 -07:00
Darrell Enns	8f0a80d322	added url tag compatibility fix for django <1.5 ... added django 1.5 to travis	2013-03-18 11:41:43 -07:00
Darrell Enns	ca1c6a270c	compatibility fixes for django 1.5	2013-03-18 10:57:39 -07:00
root	9b593472f7	Ticket status now shows that there are open dependencies.	2013-03-06 11:19:13 +01:00
root	20d5a24eab	Caption and sorting of tickets in dropdown menus should use ID, e. g. when adding a dependency.	2013-03-06 10:58:25 +01:00
root	306d8bf4d3	Changed regex for email subjects to use queue slug to tell internal ticket id from external ones.	2013-02-27 16:14:16 +01:00
Ross Poulton	127d57e386	Fix timezone import for Django < 1.4	2013-01-23 12:21:54 +11:00
Ross Poulton	556cf5d302	fix tpyo - importError vs ImportError	2013-01-23 11:55:36 +11:00
Ross Poulton	53273e3794	Fix datetime/timezone handling in Django <1.4; update management commands to be timezone-aware	2013-01-23 11:35:18 +11:00
Ross Poulton	341a40b9ae	Make datetime handline offset-aware. Now requires pytz. Fixes #142.	2013-01-23 10:59:12 +11:00
Ross Poulton	13702852e1	Merge branch 'master' of github.com:rossp/django-helpdesk	2013-01-21 17:25:39 +11:00
Ross Poulton	6c440f3ed0	Fix #160 - send e-mails to ticket CC list even if there is no ticket submitter	2013-01-21 17:25:14 +11:00
Ross Poulton	4736ef3c98	Merge pull request #156 from URpages/master ... Make sure that blank strings do not kill in_list. Also fixes #107.	2013-01-19 19:54:27 -08:00
Ross Poulton	22b68430df	Fix from @kotowicz to fix filename encoding. Closes #162 and #149	2013-01-20 14:45:33 +11:00
Ross Poulton	6b0c9c48e8	Closes #161 - provide script to simplify automation of email polling	2013-01-20 14:40:57 +11:00
Ross Poulton	e3ef1e4f20	Closes #163 - ignore automatic email replies	2013-01-20 14:39:07 +11:00
Ross Poulton	6f38470146	Merge pull request #159 from satyans24/master ... fix unicode decode error	2012-10-10 02:29:58 -07:00
satyans24	43658abad9	Update helpdesk/management/commands/get_email.py ... ignore when some characters can't be decoded to avoid unicode decode error.	2012-10-09 21:04:20 +05:30
digitalpbk	88fa35cf29	import settings from helpdesk instead of django	2012-10-07 14:20:26 +05:30
digitalpbk	7716eb69a9	assigned_to.usersettings.settings is a dictionary ... t.assigned_to.usersettings.settings is a dictionary, so getattr does not work	2012-10-07 14:16:57 +05:30
digitalpbk	6405da36e4	create_ticket POST should accept all users ... based on HELPDESK_STAFF_ONLY_TICKET_OWNERS setting, the POST part should accept all users or staff users	2012-10-07 14:14:32 +05:30
Thomas Woolford	637130b2da	make sure that blank strings do not kill in_list	2012-09-12 14:15:15 +09:30
Ross Poulton	3785ca4477	Increase size of attachment mime type field. Fixes #155, thanks ... @lacrymology.	2012-08-28 18:56:30 +10:00
Ross Poulton	11aeee8ad5	Improve public action tests	2012-08-08 14:32:17 +10:00
Ross Poulton	9ae358e6f8	Allow tests to run if Sites module isn't properly configured.	2012-08-08 14:31:51 +10:00
Ross Poulton	0bd559003b	E-mails ignore newlines in ticket description. Closes #40, thanks @fatbox	2012-08-08 00:09:05 +10:00
Ross Poulton	26e0809e5e	Add some tests. Finally. First draft: just includes submission & public ... action testing - needs plenty more tests added.	2012-08-08 00:04:34 +10:00
Ross Poulton	f45400e26a	show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07	2012-08-07 23:57:34 +10:00
Ross Poulton	80a0198785	fix potential divide by zero error, by @kotowicz in 9f205552e7	2012-08-07 23:54:46 +10:00
Ross Poulton	a4f1ac9b8b	new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket ... stats in dashboard links to detailed 'days until ticket is closed by month' plot. New chart for 'days until ticket is closed'. By @kotowicz in 0a8f4ce6d6.	2012-08-07 23:51:52 +10:00
Ross Poulton	92ab42de32	add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f	2012-08-07 23:45:31 +10:00
Ross Poulton	d7c781eae8	Make followup edit & deletion staff-only	2012-08-07 23:43:26 +10:00
Ross Poulton	a21050082a	Improve ticket CC handling. By @kotowicz in ... 4bf79ccf46.	2012-08-07 23:41:43 +10:00
Ross Poulton	2f1b74316f	new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers ... to delete individual followups (so you don't have to go to the admin). (by @kotowicz in a2a5b10b2d)	2012-08-07 23:32:45 +10:00
Ross Poulton	5c2a1df976	Replicate @kotowicz 24754aa9d9	2012-08-07 23:24:31 +10:00
Ross Poulton	dc91771b96	Avoid saving empty ticket updates. Closes #99.	2012-08-07 23:22:39 +10:00
Ross Poulton	eaba930c63	Line up heading & navigation items. Closes #83.	2012-08-07 23:01:40 +10:00
Ross Poulton	23a85efea7	Make it easier to allow multiple file attachments on update. Closes #90.	2012-08-07 22:55:56 +10:00
Ross Poulton	e209793aa2	When unauthenticated users reach update view, forward to login. Addresses issue #78.	2012-08-07 22:50:25 +10:00
Ross Poulton	62093971ab	Add incomplete Portugese (Brazil), Spanish (Columbia), Swedish & Norwegian Bokmal (Norway) translations. Update all other translations.	2012-08-07 22:40:59 +10:00
Ross Poulton	313f565006	Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar	2012-08-07 20:38:15 +10:00
Ross Poulton	776d88dbd6	RSS feeds not working for users with periods in their name. Fixes issue #30, thanks @tsanecki	2012-08-07 20:32:23 +10:00
Ross Poulton	ba9875af06	Merge branch 'master' of github.com:rossp/django-helpdesk	2012-08-07 20:27:14 +10:00
Ross Poulton	51fdee91ed	Unable to accept resolution of unassigned tickets	2012-08-07 20:25:21 +10:00
satyans24	30a577e18b	Update helpdesk/views/staff.py	2012-07-23 12:38:26 +05:30
satyans24	c02c2a80d7	fix the search for the cases where user search with email address like : no-reply@tigers-connect.com	2012-07-23 11:59:58 +05:30
Ross Poulton	5640e8490c	Updated SQLite check due to changed Django DB definitions. Fixes #143.	2012-06-11 13:40:54 +10:00
Bruno Clermont	7d01203e35	use more flexible way to get the id of the <div> ... this let use of more complex widget than a simple <input> in <div> child	2012-06-06 12:54:52 +03:00
Tomas Neme	e7ec916c79	Merge branch 'conditional-tags'	2012-05-14 13:24:54 -03:00
Tomas Neme	21a21c5097	fix conflicts with master	2012-05-14 13:24:36 -03:00
Tomas Neme	0372256fcf	Merge branch 'master' of github.com:Lacrymology/django-helpdesk	2012-05-14 13:21:05 -03:00
Tomas Neme	22036d0a38	merge branch master	2012-05-14 13:19:22 -03:00
Tomas Neme	f4dc848ae9	adding conditional migration	2012-05-14 13:15:57 -03:00
Tomas Neme	75e7d209e5	fixing frozen model in migration 0005 to add field added in 0004	2012-05-14 13:07:36 -03:00
Tomas Neme	812772eab8	adding missing migration	2012-05-11 17:07:14 -03:00
Stefano Brentegani	a520e380f0	fix ticket list (sorting and status querystring)	2012-05-11 17:15:46 +02:00
Ross Poulton	9f0e07f5e6	Add Django 1.4 support - remove old feeds import (no longer required) and add Timezone support. Fixes #135.	2012-05-11 17:02:55 +10:00
Ross Poulton	1a8fa1e885	Merge pull request #136 from brente/i18n ... Italian email templates revision	2012-05-09 16:59:56 -07:00
Stefano Brentegani	8522bdd0d1	Italian email templates revision	2012-05-09 14:29:18 +02:00
unknown	1363ba3ce1	fix ticket update with no due date set	2012-05-08 14:36:13 +02:00
Ross Poulton	e8ee39ddaa	Merge pull request #132 from ochagnon/master ... other html fixes	2012-05-01 16:34:14 -07:00
Oriane Chagnon	2436cbeca2	close ul BEFORE closing div	2012-04-30 19:31:13 -03:00
Oriane Chagnon	b42e619b7f	close ul BEFORE closing div	2012-04-30 19:28:19 -03:00
Oriane Chagnon	88d6b61a2e	remove closing </label> tag for unopened <label>.	2012-04-30 18:34:09 -03:00
Oriane Chagnon	77c6008b9a	remove closing </dt> tags for unopened <dt>. and close <dl>	2012-04-30 18:08:42 -03:00
Oriane Chagnon	bbdb8f1734	Remove closing </label> tag that do not match any opening <label>	2012-04-30 17:11:25 -03:00
Ross Poulton	951539db91	Re-run makemssages && compilemssages	2012-04-25 18:27:04 +10:00
Ross Poulton	a45f4510ed	Merge pull request #127 from brente/fix-migrations ... fix frozen models in migrations 0004+0005	2012-04-25 00:56:52 -07:00
Ross Poulton	89b8267d84	Fix RSS feeds for post-Django 1.2. Closes #129.	2012-04-25 17:55:38 +10:00
Stefano Brentegani	a19f5d16bb	fix frozen models in migrations 0004+0005	2012-04-20 00:35:28 +02:00
Stefano Brentegani	71dcfb6f37	Replacing undocumented ADMIN_URL setting	2012-04-20 00:02:28 +02:00
Ross Poulton	4fb9ab0617	Fixes #122 - avoid exception when taking ticket.	2012-04-11 17:48:39 +10:00
Tomas Neme	e138fa108f	Merge branch 'master' into add-migration	2012-04-02 16:03:47 -03:00
Tomas Neme	28c007ea23	creating missing migration	2012-04-02 16:03:15 -03:00
Ross Poulton	321a9aef2d	Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase ... categories on the homepage. Bumped version number.	2012-03-02 09:28:54 +11:00
Evan Borgstrom	1f00eef6d0	[GH-93] re-applying changes...	2012-01-24 23:19:07 -05:00
Ross Poulton	230f94f6aa	Merge pull request #108 from kratorius/fix-query-filtering ... Sanity checks against input for ticket search	2012-01-23 15:16:56 -08:00
Ross Poulton	7e72f3d8ea	Merge pull request #106 from yekibud/master ... adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date	2012-01-23 15:15:44 -08:00
Ross Poulton	17e6122fca	Merge pull request #104 from kratorius/csrf-api-fix ... Exclude API calls from CSRF middleware.	2012-01-23 15:00:05 -08:00
Ross Poulton	62e9866254	Merge pull request #103 from kratorius/save-fix ... Pass generic parameters to inherited model save()	2012-01-23 14:59:41 -08:00
Ross Poulton	a0a1875686	Merge branch 'master' of github.com:rossp/django-helpdesk	2012-01-23 22:51:38 +00:00
Ross Poulton	b63c480037	Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing ... of tickets. Closes GH-91.	2012-01-23 22:49:55 +00:00
Ross Poulton	6a18689faa	Merge pull request #101 from kratorius/closed-resolution-bugfix ... Save resolution when closing the ticket	2012-01-23 14:44:45 -08:00
yekibud	3e8d6edfc7	commented out some unimplemented test code	2012-01-20 16:47:41 -08:00
tschmidt	1a4c6520a6	added due_date migration and added to edit ticket form	2012-01-20 15:03:07 -08:00
tschmidt	01b0adc733	adding due_date form and model field	2012-01-20 12:48:38 -08:00
Ivan Giuliani	5eb8b6eeb7	Silly mistake: reversed condition in 'if' check	2012-01-18 23:36:58 +01:00
tschmidt	0f38b688a1	fixed other instances of custom field list without blank default	2012-01-18 11:38:56 -08:00
tschmidt	9aa32cc4f6	fixed custom field list without blank default	2012-01-18 11:20:22 -08:00
Ivan Giuliani	b6472507e4	apply_query shouldn't modify the parameters dictionary ... Changing parameters in apply_query might yield an invalid state in later code that assumes the query was not changed. This patch avoids parameters modification and should fix the issue reported in #109	2012-01-18 14:39:36 +01:00
tschmidt	949179ec2e	adding HELPDESK_STAFF_ONLY_TICKET_OWNERS and HELPDESK_STAFF_ONLY_TICKET_CC settings	2012-01-17 13:40:44 -08:00
Ivan Giuliani	119b951086	Sanity checks against input for ticket search ... Currently input parameters within the ticket search view are not validated, thus (manually) altering the parameters in the query string issues a 500. This patch attempts to solve this problem, reverting to the default query when the situation can't be recovered.	2012-01-17 13:14:21 +01:00
tschmidt	eb74f807d8	added QUEUE_EMAIL_BOX_SSL	2012-01-16 17:36:24 -08:00
tschmidt	164a9f44bb	added global queue default email settings	2012-01-16 17:01:47 -08:00
tschmidt	537d403d99	added HELPDESK_KB_ENABLED_STAFF	2012-01-16 16:42:16 -08:00
Ivan Giuliani	dc76854667	Exclude API calls from CSRF middleware. ... Starting from django 1.2, the CSRF middleware is enabled by default. However, API calls require parameters passing by POST requests but they cannot be served as they can't contain a CSRF token. This patch removes the CSRF middleware from API requests.	2012-01-15 11:38:28 +01:00
Ivan Giuliani	599ff33665	Pass generic parameters to inherited model save()	2012-01-14 13:06:37 +01:00
Ivan Giuliani	23a7f399d1	Save resolution when closing the ticket	2012-01-12 18:21:25 +01:00
Ivan Giuliani	c3db5417d3	Added italian translation for database-stored email templates	2012-01-11 21:36:02 +01:00
Ivan Giuliani	3ec88e4658	Add italian in the list of available languages	2012-01-11 20:44:03 +01:00
Ivan Giuliani	efafe8fc2c	Added italian translation for email templates	2012-01-11 19:46:48 +01:00
Ross Poulton	533fdc8c2a	Merge branch 'kotowicz-master', manually merging conflicts in these files: ... helpdesk/lib.py helpdesk/templates/helpdesk/ticket_desc_table.html helpdesk/views/staff.py	2012-01-11 09:18:05 +00:00
Andreas Kotowicz	2d882a393c	fix email problem with multiple addresses.	2011-12-09 17:21:48 +01:00
Andreas Kotowicz	885c03c514	don't translate field errors - they should be in correct language by default.	2011-12-09 17:20:32 +01:00
Andreas Kotowicz	1d0ac58391	translate all fiels in /ticket/submit/	2011-12-09 17:20:14 +01:00
Andreas Kotowicz	b79bb6ac10	fix /reports/usermonth/ & /reports/queuemonth/ errors ... - indexing was wrong - wrong first month label was used.	2011-12-08 16:49:17 +01:00
Andreas Kotowicz	50406665c9	jquery translate temporary work arounds: ... - google translate api v1 is deprecated, for v2 you need to pay. - the google translate widget is still available for free. I left the jquery translate code intact, because maybe we can get jquery-translate to work with microsoft's translation service.	2011-12-02 17:47:30 +01:00
Andreas Kotowicz	1e6fa7a92d	add option to 'hide empty queues' in dashboard overview. ... code to show empty queue is from b7df9b9495	2011-12-02 12:54:06 +01:00
Andreas Kotowicz	71d69278bc	custom fields: add option which forces user to make an active choice. ... in forms.py we prepend a 0 entry to the list of choices.	2011-12-01 20:48:37 +01:00
Andreas Kotowicz	87a5aa88b4	work on German and English translations.	2011-11-29 16:16:09 +01:00
Andreas Kotowicz	b18afe87bd	preselect currently active language in 'public_change_language'	2011-11-29 15:15:24 +01:00
Andreas Kotowicz	f823b72db6	css fixes: ... - fix space problems between helpdesk lists and welcome text. in languages other then English, these two used to overlap. - make search input field smaller, so that there is no ugly 'out-of-space' artifact, when 'saved queries' exist and the buttons wrap into the 'helpdesk' h1.	2011-11-29 15:07:44 +01:00
Andreas Kotowicz	505a171b61	working on dashboard: ... - clarify what the individual dashboard ticket lists mean. - add 'tickets submitted by you' list. - add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).	2011-11-29 14:08:08 +01:00
demo	049b75182b	removed forgotten pdb	2011-11-28 18:53:01 +01:00
demo	b74f6914b2	handle the case when recipients is not str but unicode	2011-11-28 18:13:07 +01:00
Andreas Kotowicz	90721b0746	create_ticket form modifications: make 'title', 'submitter_email' and 'body' fields wider.	2011-11-28 16:06:36 +01:00
Andreas Kotowicz	b73d7df064	add option 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO' to hide the 'case owner' on create_view if necessary.	2011-11-28 15:17:54 +01:00
Andreas Kotowicz	c79ba8de01	uncomment previously commented code which takes care of unassiging a ticket.	2011-11-28 14:49:37 +01:00
Andreas Kotowicz	eaf78115d2	send user back to the same page before changing the display language.	2011-11-27 09:43:51 +01:00
Andreas Kotowicz	5a92dafbdc	new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' ... If activated, a 'change language' link will be shown in the footer. You need to add this line to your 'urlpatterns' variable in your urls.py file: (r'^i18n/', include('django.conf.urls.i18n'))	2011-11-27 09:26:56 +01:00
Andreas Kotowicz	d27e4a0178	change search box padding, otherwise the bottom of the searchbox will not be aligned with the buttons on the left.	2011-11-24 15:25:48 +01:00
Andreas Kotowicz	ab67f1397a	added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. ... added a.tooltip class to css file.	2011-11-24 14:26:15 +01:00
Andreas Kotowicz	1c3a7a8a7b	add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. ... (needs django-registration https://bitbucket.org/ubernostrum/django-registration/).	2011-11-24 13:30:45 +01:00
Andreas Kotowicz	d876c1be13	css fix for followup_mod being too wide.	2011-11-24 13:29:54 +01:00
Andreas Kotowicz	45620f96d0	new setting: HELPDESK_PREPEND_ORG_NAME ... customize helpdesk name on a few pages, i.e., your organization, so that users know that they came to the right page.	2011-11-23 20:12:27 +01:00
Andreas Kotowicz	1eb0760f32	redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated.	2011-11-23 19:57:11 +01:00
Andreas Kotowicz	4b0b628724	hide "log in" button on '/helpdesk/login/' page. ... modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.	2011-11-23 19:56:36 +01:00
Andreas Kotowicz	f897d5bcb4	add option to override default look of followups - this is work in progress.	2011-11-21 20:04:05 +01:00
Andreas Kotowicz	2cee519d1c	translate code changes: ... - change js code, so that 'click' and not 'change' will trigger the translation. - do not assume that English is the source language - the comments might be in a different language.	2011-11-21 19:15:43 +01:00
Andreas Kotowicz	d5164e96c4	add possibility to translate ticket comments using jquery & google translate.	2011-11-21 17:39:13 +01:00
Andreas Kotowicz	cb34b1933a	make django-helpdesk more customizable + bug fixes: ... - look at settings.py for all new options regarding customization. - settings can be accessed inside the templates via the new templatetag 'load_helpdesk_settings' - allow editing of personal followups, but only if followup does not contain any ticketchanges - otherwise this information is lost after the editing. - add 'delete' link to attachments - link to list of closed tickets in queue overview - add 'closed & resolved' section to dashboard - hide 'pre-set reply' box if no pre-set replies are found. - use 'SelectDateWidget' for custom DateField - fix how we update followups so that attachments don't get deleted - fix bug where resolution emails contained the solution 'None' - fix stats crashing bug - fix locale bug	2011-11-19 09:34:07 +01:00
Alex Garel	a6f7bd8a25	added css class on ticket actions in ticket_desc_table	2011-11-10 18:10:17 +01:00
Alex Garel	5000413bf0	fixes in french mail templates (passed all through tidy)	2011-11-10 17:36:58 +01:00
Alex Garel	7b594cfdc0	Added a warning if no message notification template found in database	2011-11-10 12:19:57 +01:00
Alex Garel	89cc11cb8e	French translations for notifications and headers / footers	2011-11-10 12:18:16 +01:00
Alex Garel	ab84017dd5	more fixes on templated mail and safe context	2011-11-09 16:37:37 +01:00
Alex Garel	08efeb1fc9	fixing month index error in reports ... month has to span from 0 to 11 not 1 to 12	2011-11-08 17:57:26 +01:00
Alex Garel	23463c902e	Using safe_template_context to build templated email context forms.py ... Without this send_templated_mail does not work (Exception on context['queue'].get('locale', 'en')	2011-11-08 17:31:05 +01:00
Ross Poulton	6e33408a7d	Merge branch 'master' of github.com:rossp/django-helpdesk	2011-11-08 18:01:00 +11:00
Ross Poulton	dd61932294	Allow users to define the display order of custom fields. Closes GH-75. ... Thanks to Andreas K for the suggestion!	2011-11-08 17:59:34 +11:00
Ross Poulton	78f515d594	Add Italian translation, thanks to Stefano Brentegani.	2011-11-06 00:05:58 +00:00
Ross Poulton	acbcfebef5	Update urlconf to recognise KB category slugs that include numbers. Closes #68.	2011-11-05 01:23:35 +00:00
Ross Poulton	2aaaf57504	Pull in changes from bclermont to fix content-type handling on queues when processing incoming e-mail. Closes GH-70.	2011-11-05 00:56:53 +00:00
Ross Poulton	d44fba380d	Update all translations. Closes #71.	2011-11-05 00:47:29 +00:00
maccesch	85bf169025	fixed the "take" link when viewing a ticket to create a proper follow up	2011-09-05 20:40:53 +02:00
maccesch	70a2cd9271	fixed email sending when no locale is specified in queue	2011-09-05 19:16:22 +02:00
maccesch	c4fa11719f	fixed get_email management command	2011-09-05 18:42:41 +02:00
maccesch	652f847c3b	fixed email locale detection	2011-09-01 17:23:31 +02:00
maccesch	c8be4b03e2	added german email templates	2011-09-01 17:16:55 +02:00
maccesch	4c47c34b37	translation fixes	2011-09-01 13:29:02 +02:00
maccesch	dcec449939	small fixes and translation	2011-09-01 13:01:03 +02:00
Ross Poulton	3c567bf6fb	Merge branch 'master' of github.com:rossp/django-helpdesk	2011-07-01 18:15:19 +10:00
Ross Poulton	5a64c1bbad	Fix UnicodeEncodeException errors when submitting tickets with non-ASCII characters. Thanks to gjedeer for the patch!	2011-07-01 18:13:01 +10:00
Ross Poulton	3b43cec5cf	Merge pull request #64 from joshuajonah/master ... Added flexibility to disable the knowledgebase by using settings.HELPDESK_KB_ENABLED = False.	2011-06-15 01:20:26 -07:00
Ross Poulton	01405d489a	Update translations to latest data from Transifex.	2011-06-15 07:52:51 +00:00
Joshua Jonah	b546b0b879	Added attribution to public_base.html. ... Added missing i18n tag to attribution.html.	2011-06-10 08:22:40 -04:00
Joshua Jonah	7daf3a7552	Consolidated attribution in footer to a single file for easier override without having to subclass more than one template.	2011-06-09 11:41:32 -04:00
Joshua Jonah	e73f45e4f6	Added ability to turn of KB (my business doesn't need it)	2011-06-09 11:24:33 -04:00
Ross Poulton	9cad876f71	Update translations	2011-05-17 20:16:00 +10:00
Ross Poulton	cc4ea9a4f8	Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58)	2011-05-13 08:02:59 +10:00
Ross Poulton	04ad20d42f	Remove SVN lookup at bottom of staff pages - not required now we're on Git.	2011-05-12 09:08:32 +10:00
Ross Poulton	afea90b2d2	Bugfix - typo in views/staff.py	2011-05-12 09:01:35 +10:00
Ross Poulton	0afbf85b3f	Update translations	2011-05-11 20:09:04 +10:00
Ross Poulton	ac95f9d893	Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\!	2011-05-11 20:07:46 +10:00
Ross Poulton	eea960f9b9	Update spanish translation	2011-05-10 19:27:34 +10:00
Ross Poulton	8b6fbd8965	Add ticket dependency so you can't resolve a ticket until it's dependents are resolved. Addresses GH-43	2011-05-10 19:27:11 +10:00
Ross Poulton	40dead831e	Update spanish translation from Transifex	2011-05-10 08:01:48 +10:00
Ross Poulton	2a7b76661e	URL custom fields are now hyperlinked when viewing tickets.	2011-05-10 07:55:06 +10:00
Ross Poulton	f4864ef34d	Show custom fields when editing tickets. Closes GH-24.	2011-05-10 07:54:44 +10:00
Ross Poulton	3143347543	Change MEDIA_URL to STATIC_URL in report output.	2011-05-06 17:04:39 +10:00
Ross Poulton	c3a4c4c8ba	Add capability for users to delete their saved queries.	2011-05-06 16:55:52 +10:00
Ross Poulton	0f45891404	Add Spanish (Mexican) and French translations, thanks to @albertogaona and @kolin22. Updated Spanish (Castilian), also thanks to Alberto.	2011-05-02 23:12:40 +00:00
Ross Poulton	9175203fb1	Migrate charts to jqPlot. Needs a bit of clean-up, especially separating out date & non-date reports.	2011-05-02 22:32:51 +00:00
Ross Poulton	b42026ec33	Allow selection of all items on custom "list" fields. Fixes GH-23.	2011-05-02 22:32:15 +00:00
Ross Poulton	c9e68a05a7	When a logged-in user hits the public ticket view, redirect them to the staff view.	2011-05-02 22:31:30 +00:00
Ross Poulton	f3bd5da906	Push navigation into a single place, so that the navigation experience is consistent regardless of which views (public vs staff) the user lands on. Closes GH-52, thanks to kotowicz.	2011-04-28 21:00:11 +10:00
Ross Poulton	592ec09916	If a ticket hasn't been resolved, ensure that public users can still resolve it. Fixes GH-51, thanks to kotowicz.	2011-04-28 20:23:16 +10:00
Ross Poulton	b4ffb91b9c	Ensure queue locale is included in safe_template_context as reported by vvarp. This should close GH-56 without further issues - please reopen if required..	2011-04-28 20:19:42 +10:00
Ross Poulton	f8684e7b3f	Merged pull request #53 from issackelly/master. ... Django 1.3 staticfiles	2011-04-28 03:10:23 -07:00
Ross Poulton	ebc4b7d24c	Add proper database migrations support using South. Updated documentation to match. Closes GH-50.	2011-04-27 19:57:03 +10:00
Ross Poulton	090685b6d9	Clean up comments in create_usersettings, and fix copyright in escalate_tickets.	2011-04-19 23:02:33 +00:00
Ross Poulton	b108e5147c	Merge branch 'bclermont-master'	2011-04-19 22:59:49 +00:00
Ross Poulton	5278634a76	Fixes GH-54: Stats crash without open tickets. This should have already been caught, so this patch fixes it and adds another sanity check at report runtime.	2011-04-19 21:36:20 +00:00
Ross Poulton	701d742840	Update Spanish & Polish translations, thanks to Transifex users erik_river (es) and mpasternak (pl)	2011-04-18 08:39:16 +00:00
Bruno Clermont	590b5a20d9	add command to create UserSettings for user who do not have one yet	2011-04-15 17:38:12 -04:00
Issac Kelly	021a48c843	Fix the fixture, and update for django 1.3, add dist and egg-info to gitignore	2011-03-25 18:03:18 -04:00
Ross Poulton	eca88be838	Add support for multi-locale email templates. Also added Russian templates (closes GH-1). REQUIRES SCHEMA CHANGE: SEE FILE UPGRADE.	2011-03-11 22:30:59 +00:00
Ross Poulton	b5da29dcfe	Allow multiple e-mails to be entered for the queue CC email addresses. Separate with a comma. Closes GH-49.	2011-03-05 03:29:01 +00:00
Ross Poulton	7666ad668d	Merge branch 'bclermont-master'	2011-02-27 23:45:49 +00:00
Ross Poulton	b61a1b1af7	Updated translations from Transifex. Big thanks to mpasternak for some great work on the Polish translation which is now at 61%.	2011-02-25 22:50:00 +00:00
Bruno Clermont	0431865824	Do not close <select> at the begining. ... <select/>...</select> is invalid	2011-02-19 14:17:14 -05:00
Ross Poulton	b801b184e4	Move from 'flot' to jqPlot for the upcoming reporting changes. Not able to do multi-series bar charts with flot easily enough so switched to jqPlot. Actual reporting changes still a work in progress.	2011-02-14 22:07:24 +00:00
Ross Poulton	a0af56d27e	Updated Spanish translation (via Transifex)	2011-02-14 22:06:20 +00:00
Ross Poulton	3f418a5303	Remove invalid .gitignore	2011-02-14 22:05:45 +00:00
Ross Poulton	f165587112	Update translations from Transifex (incl add transifex config to project) and add Polish translation (currently approx 26% translated)	2011-02-12 02:22:55 +00:00
Ross Poulton	856b6a46aa	Make sure 'Close' link on public ticket view always works (Issue #41)	2011-02-12 01:56:56 +00:00
Ross Poulton	8920824a7b	Fix link to jQuery in public templates	2011-02-12 01:13:30 +00:00
Andreas Kotowicz	e691708e73	temporary fix for bug https://github.com/rossp/django-helpdesk/issues/#issue/22	2011-02-08 22:19:17 +01:00
Andreas Kotowicz	c69efa1587	fix for bug https://github.com/rossp/django-helpdesk/issues#issue/37	2011-02-08 12:17:05 +01:00
Ross Poulton	18e3d11006	Update locale files to pick up new / updated strings for translation.	2011-02-07 10:34:23 +00:00
Ross Poulton	ad58b4dcbb	fixed missing bracket in string. thanks to jezdez for catching this during translation.	2011-02-07 10:23:06 +00:00
Ross Poulton	6527ad0d55	Add author info to English language file	2011-02-07 07:42:37 +00:00
Ross Poulton	6262bec02f	Remove un-minimised flot JavaScript	2011-02-07 07:40:18 +00:00
Ross Poulton	f8c175204d	Add 'flot' charting library, ready to migrate charts from Google to a locally-hosted javascript implementation	2011-02-07 07:37:25 +00:00
Bruno Clermont	37de73b2a2	Rename categories to kb_categories	2011-02-06 17:51:25 -05:00
Bruno Clermont	000f53ad4c	Merge remote branch 'upstream/master'	2011-02-06 17:49:36 -05:00
Andreas Kotowicz	594be07b26	check if queue id is given for new ticket. this is useful if ... you want to provide a link for the appropriate queue.	2011-02-06 19:17:55 +01:00
Andreas Kotowicz	2d302ceba6	sort list of users by username in helpdesk/tickets/X/cc/add/	2011-02-06 18:49:07 +01:00
Andreas Kotowicz	8ed7debbdf	quickfix for bug https://github.com/rossp/django-helpdesk/issues#issue/33 ... we need to figure out why in this particular case, 'request' is a string.	2011-02-06 13:30:04 +01:00
Andreas Kotowicz	b40d4511a3	dropdown menu for saved queries - removes previously used div.	2011-02-05 22:31:12 +01:00
Bruno Clermont	7e84935853	Fix issue when user does not have yet settings	2011-02-03 19:40:15 -05:00
Bruno Clermont	5b47370ec6	Add default value for KBItem vote and positive vote	2011-02-03 17:15:03 -05:00
Andreas Kotowicz	d6602e96d7	keep new lines in html emails	2011-02-03 14:02:14 +01:00
Andreas Kotowicz	2577d3704a	introduce status DUPLICATE. This is somethimes useful. ... The number of the original bug can written inside the 'comment / resolution' field.	2011-02-03 12:42:51 +01:00
Andreas Kotowicz	a780f51466	sort list of users by username - makes it easier to find the person you ... are looking for.	2011-02-03 12:21:01 +01:00
Ross Poulton	99183ce6a5	Merge branch 'kotowicz-master'	2011-02-03 10:19:33 +00:00
Andreas Kotowicz	af3b1f1c75	templatetag for saved queries: ... I'm using user_saved_queries_ in base.html so that we can distinguish it from 'user_saved_queries' in 'views.staff.ticket_list'	2011-02-03 11:19:46 +01:00
Ross Poulton	f5fc4f2139	Upgraded to jQuery 1.5 and jQuery UI 1.8.9.	2011-02-03 10:10:00 +00:00
Ross Poulton	2b1be97197	Merge branch 'master' of https://github.com/kotowicz/django-helpdesk into kotowicz-master	2011-02-03 09:28:40 +00:00
Ross Poulton	e9667109ab	Fix issue with public ticket form when using custom textarea fields.	2011-02-02 20:40:46 +00:00
Andreas Kotowicz	0694fe1e2c	first take on bug https://github.com/rossp/django-helpdesk/issues#issue/19: ... add div to hold list of queries show 'load saved query' in header if 'user_saved_queries' is present modified 'dashboard' and 'view_ticket' so that they return 'user_saved_queries'	2011-02-02 13:50:03 +01:00
Ross Poulton	af3bf1889a	Ticket display fixes: fix cycling of odd/even rows; float edit/delete to right to allow the ticket name to span across two columns.	2011-02-02 11:54:30 +00:00
Ross Poulton	9f68c8ef99	Custom fields: help_text doesn't need to be mandatory.	2011-02-02 11:37:38 +00:00
Ross Poulton	ebe0382725	Initial shot at custom fields on Ticket model. Manage these fields via Django admin.	2011-02-02 11:22:46 +00:00
Ross Poulton	723b4f1881	Remove further references to Jutda Helpdesk, changing them to django-helpdesk.	2011-02-02 10:25:32 +00:00
Ross Poulton	e322f0644d	Continue previous fix and apply carriage returns to end of all text templates	2011-02-02 09:43:42 +00:00
Ross Poulton	4241770c65	Update updated_submitter email in initial_data.json (existing users need to update the DB) to add more carriage returns after the final URL as it was running into the footer and became unclickable. Thanks to kotowicz for the heads-up (Issue #21)	2011-02-02 09:35:54 +00:00
Ross Poulton	adfee38439	Push the description, resolution, and followup text through urlizetrunc to turn urls into hyperlinks.	2011-02-02 08:31:51 +00:00
Ross Poulton	b3c53f1bc8	Addresses issue 20: when creating a new user, the signal that creates a UserSettings entry now creates some default settings. These are driven by settings.py so can be overridden per-install.	2011-02-02 08:15:49 +00:00
Ross Poulton	107ec742b1	Reword footer to refer to django-helpdesk rather than Jutda Helpdesk	2011-02-02 08:10:29 +00:00
Ross Poulton	1aba9e2475	Moved login/logout templates into templates/helpdesk/registration/ rather than templates/registration/, so the helpdesk templates don't overwrite site-specific ones. Thanks to kotiwicz for the patch to issue #13.	2011-02-02 08:05:33 +00:00
Ross Poulton	ef1fdbc399	Fix an issue with decoding of some unicode subjects. THanks to pistolero for reviewing the previous patch and providing a fix.	2011-02-02 08:02:39 +00:00