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Author SHA1 Message Date
Ross Poulton
f419d8e2d0 Issue #102 
Add rudimentary CC: functionality on tickets, controlled by staff users. CC's 
can be e-mail addresses or users, who will receive copies of all emails sent 
to the Submitter. This is a work in progress.
 2009-09-09 08:47:48 +00:00
Ross Poulton
a9d5bb67a3 Issue #104: Add CHANGELOG file 2009-09-09 08:42:50 +00:00
Ross Poulton
78cd9c1878 Fixes issue #105: Email template issues. 2009-08-27 10:23:44 +00:00
Ross Poulton
1e7125fb8d Implement suggestion from Issue #103: Show SVN revision in the footer 
for logged-in users.
Thanks to Andreas Kotowicz for the suggestion.
 2009-08-25 22:40:42 +00:00
Ross Poulton
c866af467a Upgrade to jQuery 1.3.2 and jQuery UI 1.7.2. 
Thank you to @lukeman for this update.
 2009-08-25 22:28:31 +00:00
Ross Poulton
2c723e85bb Fixes issue #100: Non-ASCII characters in HTML email caused an exception 
to be thrown when importing emails.
 2009-08-22 06:30:09 +00:00
Ross Poulton
dc5ea4306a Fix issue #98: If a user hadn't set their "Tickets per Page", pagination 
caused issues.

Thanks to dswoods for this patch.
 2009-08-22 06:29:30 +00:00
Ross Poulton
3bf161800c Issue #99: E-mail templates are inconsistent. 2009-08-22 06:27:53 +00:00
Ross Poulton
81591fdb40 Fix issue #97 and issue #79: 
* Errors with invalid page number for paginaton code
* Comment / Resolution not always saved.
 2009-08-18 12:12:35 +00:00
Ross Poulton
b492bd5bd2 Issue #90: Users can receive multiple e-mails. 
If an e-mail address is used in the 'Queue CC' set up and then that 
e-mail address is used as a submitter for a ticket, they received two 
emails. Worse, if that user was ALSO the 'assigned to' person for that 
ticket, they got THREE emails! 
This fix will ensure a particular email goes to an address only once.
Thanks to Andreas Kotowicz for this patch.
 2009-08-11 09:02:48 +00:00
Ross Poulton
06fe35e944 Fix issue #78: Sending mail to a closed ticket does NOT reopen the ticket 
This has now changed, emailing a closed ticket changes it to 'Reopened'.
Thanks to mdornseif for the suggestion.
 2009-08-11 08:51:54 +00:00
Ross Poulton
506d915704 Fix issue #92: Invalid ticket ID throws 500 error. 2009-08-08 02:53:33 +00:00
Ross Poulton
d211ad5c9e Issue #91: Improve the regex used for matching ticket numbers to links, 
thanks to Sumeet A.
 2009-08-06 09:00:53 +00:00
Ross Poulton
76f8d416c0 Issue #88: Allow users to set an option to define whether their e-mail 
address is used as the default submitter e-mail when they submit 
tickets. Thanks to Andreas Kotowicz for this suggestion.
 2009-08-06 08:56:02 +00:00
Ross Poulton
da703f3c83 Fix issue #87: Only link 'see item #123' if there is a space before the 
hash sign. Prevents HTML-escaped enties such as ' from being picked 
up. Thanks to Andrewas Kotowicz for reporting this.
 2009-08-04 13:12:13 +00:00
Ross Poulton
8d95221000 Issue #84: If an e-mail template doesn't exist, don't send the e-mail. 
As requested (and patch provided by) flywheelnetworks.
 2009-08-04 12:26:35 +00:00
Ross Poulton
4d264eaa28 Issue #88: Fill out "Submitter E-Mail Address" if user is logged-in and 
has an e-mail address. Thanks to Andreas Kotowicz for the suggestion.
 2009-08-04 12:04:13 +00:00
Ross Poulton
c7b45a8edc Fixes three issues: 
#65: When submitter clicks 'Accept' to accept a resolution, nothing happens.

#74: issues when updating ticket via views.staff.update_ticket (which is also used by the public views) relating to invalid template 
context and inconsistent variable naming.

#82: Add an option for users to control the number of tickets per page.

Thank you to J. Beigel and Christian Klein for these suggestions.
 2009-07-22 08:19:46 +00:00
Ross Poulton
df30fe9e2a Adds pagination, as per Issue #82. 
Thanks to Christian Klein for the patch.
 2009-07-21 10:29:23 +00:00
Ross Poulton
21d38604cf Fixes issue #81: get_email is too verbose. 
A patch was provided by mdornseif which was the basis for this. Adding 
'-q' to the crontab line will reduce the output, making it more suitable 
for use in a cronjob.
 2009-07-21 09:54:23 +00:00
Ross Poulton
36d160199e Fixes issue #80: Logging in can redirect to an invalid URL. 
Patch from Christian Klein, thank you.
 2009-07-21 09:35:27 +00:00
Ross Poulton
576150c40d Fix issue #72 - international characters in e-mail attachment filenames 
threw up errors.

Also sanitised filenames to remove anything other than 'a-zA-Z0-9._-'.

Thanks to mdornseif for the patch.
 2009-07-21 09:29:57 +00:00
Ross Poulton
70c9d2d523 Fixes issue #71: E-mail parsing can cause issues with emails being 
picked up multiple times.

patch provided by hudora.de; thank you!
 2009-07-21 09:20:14 +00:00
Ross Poulton
acd082a329 Issue #75: Typo in 'recent activities' RSS feed URL 
Thanks to jbeigel for reporting this.
 2009-07-15 23:08:31 +00:00
Ross Poulton
b8f13a12a8 Issue #76: Disable directory listings for attachments. 2009-07-15 22:58:57 +00:00
Ross Poulton
445fb6d0eb Fixes issue #70: Trying to import e-mails with UNICODE characters caused 
the e-mail import to fall over, and messages were being imported 
multiple times.

Thanks to mdornseif for the fix.
 2009-07-15 22:49:56 +00:00
Ross Poulton
93ad5ad60c Update README to point to correct media URL. Thanks, 'edv'. 2009-07-15 22:39:18 +00:00
Ross Poulton
ec25a630d3 Fixes issue #66; jQuery typo in ticket.html. 
Thank you to jbeigel.
 2009-07-12 03:16:18 +00:00
Ross Poulton
93723e9e7a Fixes issue #63. Thanks, Kirim. 
Entering gibberish in the 'Ticket Number' field when viewing a ticket on
the public form threw up a 500 error.
 2009-06-27 01:00:55 +00:00
Ross Poulton
762f48a59e Resolves issue #62 - adds spam filtering via akismet.py using either 
Akismet or TypePad AntiSpam.

See the README for configuration instructions.
 2009-06-25 11:22:53 +00:00
Ross Poulton
353407d251 Fixes issue #49 - tickets had no 'edit' function. 2009-06-03 11:43:46 +00:00
Ross Poulton
f2009c687f Fixes issues #56 and #58: Introducing NullBooleanField in Django 1.1 raised a validation error in Jutda Helpdesk due to us relying on a bug (oops!). 2009-05-24 05:26:12 +00:00
Ross Poulton
9e13b42a4d Fixes issue #48: when saving attachments, the 'path exists' checking was not 
compatible with Windows. This patch is a much cleaner way of checking the 
path before creating it, rather than relying on an exception which we were 
previously doing.
Thanks to 'rukeba' for the patch.
 2009-03-08 06:18:03 +00:00
Ross Poulton
f6be2403f5 Fixes issue #51: links to other tickets (via #n syntax in followups etc) were 
having their HTML escaped, so they didn't show up.

Thanks to Andreas Kotowicz for this patch.
 2009-03-08 06:13:51 +00:00
Ross Poulton
684115cf19 First attempt at fixing issue #55, which adds the ability to update 
multiple tickets at once (eg to delete them, or assign them to somebody 
else).
 2009-03-08 06:03:55 +00:00
Ross Poulton
7bff65d693 Issue #54: Footer link should point to jutdahelpdesk.com rather than 
jutda.com.au.
 2009-03-08 05:58:26 +00:00
Ross Poulton
06a153206e Issue #53: Enhance search box to allow entry of a ticket ID (and 
have the user taken straight to that ticket rather than a search 
results page).
 2009-03-08 05:55:35 +00:00
Ross Poulton
db2dc108e5 Fixes issue #52: Add message to search screen if system is running sqlite. 2009-03-08 05:49:08 +00:00
Ross Poulton
9830e1c3c1 Fixes issue #46 - could not reassign tickets. 2009-01-27 10:19:06 +00:00
Ross Poulton
e37609de6e Add option to the EmailIgnore model to allow emails from an ignored address to be deleted (previous behaviour was to keep them all, so the mailbox could potentially become quite large - and every message was downloaded again every time the mailbox was checked). Upgrade instructions provided to both add the new database field and automatically switch to the old behaviour. 2009-01-23 10:36:41 +00:00
Ross Poulton
705c32908a Add 'UPGRADE' file so that upgrade instructions can be easily listed, especially in the case of database changes. Aim is to list any SQL commands needed for ugprade in this file. Listed UPGRADE in the README file, and updated snippet about 3rd party licenses. 2009-01-23 10:35:53 +00:00
Ross Poulton
18ed2a538a Bugfix: When the submitter clicks 'Accept Resolution' on the public ticket view, the ticket wasn't closed. Fixed with minor changes to both Public & Staff views. Closes ticket #19. 2009-01-23 10:35:14 +00:00
Ross Poulton
fae7faa236 Show attached files on public ticket view screen, as per staff-only view. Fixes issue #45 2009-01-22 08:10:34 +00:00
Ross Poulton
11293b0b66 Allow a file to be attached to the ticket when the ticket is opened. These files are attached to outgoing emails. Also, updated forms to loop over form.fields rather than explicitly naming each field. Fixes issue #15. 2009-01-22 08:08:22 +00:00
Ross Poulton
fa79cac822 Add note about case-sensitivity of searching when using SQLite to README. Fixes issue #43. 2009-01-22 07:33:30 +00:00
Ross Poulton
ab7062c896 Remove files for nicEdit and update README/LICENSE as it's no longer used. 2009-01-20 08:13:54 +00:00
Ross Poulton
2432d61ad0 * On public updates, email any attachments to the submitter/queue CC/ticket owner if they're below the size threshold (512kb by default, but overridden with settings.MAX_EMAIL_ATTACHMENT_SIZE. 
Resolves issue #44.
 2009-01-20 08:12:05 +00:00
Ross Poulton
ed3250455a Update svn:ignore to ignore htdocs/attachments/ 2009-01-19 10:06:27 +00:00
Ross Poulton
20e28e414e Fix issue #38 - Knowledgebase article links don't work in recent Django checkouts. 2009-01-19 10:02:05 +00:00
Ross Poulton
738a88a5aa * Fix an XSS hole: No user-sourced HTML is displayed at all. Descriptions, resolutions and followup comments are treated as text using force_escape and linebreaksbr template filters. (Issue #39) 
* Incoming email also handled slightly differently: If an email has both HTML and Plain-text parts, the plain text is used in the ticket description and/or followup comment fields. The HTML portion is attached as 'email_html_body.html' so it can be viewed by the user. If an HTML-only email is received, the body is entered as "View attachment for body". (Issue #39)
 2009-01-19 09:40:14 +00:00