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81 Commits

Author SHA1 Message Date
Ross Poulton
f45400e26a show time until closed for all tickets and those that were opened in the last 60 days. By @kotowicz in 5252ad9d07 2012-08-07 23:57:34 +10:00
Ross Poulton
a4f1ac9b8b new option 'HELPDESK_DASHBOARD_BASIC_TICKET_STATS', shows quick ticket 
stats in dashboard links to detailed 'days until ticket is closed by
month' plot.
New chart for 'days until ticket is closed'.
By @kotowicz in 0a8f4ce6d6.
 2012-08-07 23:51:52 +10:00
Ross Poulton
92ab42de32 add 'td.report' to css file and use it in report_output.html so that table entries are centered. By @kotowicz in b4fe8bd91f 2012-08-07 23:45:31 +10:00
Ross Poulton
a21050082a Improve ticket CC handling. By @kotowicz in 
4bf79ccf46.
 2012-08-07 23:41:43 +10:00
Ross Poulton
2f1b74316f new option 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP' which allows superusers 
to delete individual followups (so you don't have to go to the admin).
(by @kotowicz in a2a5b10b2d)
 2012-08-07 23:32:45 +10:00
Ross Poulton
23a85efea7 Make it easier to allow multiple file attachments on update. Closes #90. 2012-08-07 22:55:56 +10:00
Ross Poulton
313f565006 Make login link go to the users preferred dashboard/ticket list. Fixes #97, thanks @emperorcezar 2012-08-07 20:38:15 +10:00
Ross Poulton
e8ee39ddaa Merge pull request #132 from ochagnon/master 
other html fixes
 2012-05-01 16:34:14 -07:00
Oriane Chagnon
2436cbeca2 close ul BEFORE closing div 2012-04-30 19:31:13 -03:00
Oriane Chagnon
b42e619b7f close ul BEFORE closing div 2012-04-30 19:28:19 -03:00
Oriane Chagnon
88d6b61a2e remove closing </label> tag for unopened <label>. 2012-04-30 18:34:09 -03:00
Oriane Chagnon
77c6008b9a remove closing </dt> tags for unopened <dt>. and close <dl> 2012-04-30 18:08:42 -03:00
Oriane Chagnon
bbdb8f1734 Remove closing </label> tag that do not match any opening <label> 2012-04-30 17:11:25 -03:00
Ross Poulton
89b8267d84 Fix RSS feeds for post-Django 1.2. Closes #129. 2012-04-25 17:55:38 +10:00
Ross Poulton
321a9aef2d Add setting HELPDESK_SHOW_KB_ON_HOMEPAGE to show KnowledgeBase 
categories on the homepage.
Bumped version number.
 2012-03-02 09:28:54 +11:00
Ross Poulton
7e72f3d8ea Merge pull request #106 from yekibud/master 
adding global queue email settings for get_mail and HELPDESK_KB_ENABLED_STAFF; added ticket due date
 2012-01-23 15:15:44 -08:00
Ross Poulton
b63c480037 Merge alexgarel/django-helpdesk revision e4b4dd5 - Add CSS for printing 
of tickets.
Closes GH-91.
 2012-01-23 22:49:55 +00:00
tschmidt
1a4c6520a6 added due_date migration and added to edit ticket form 2012-01-20 15:03:07 -08:00
tschmidt
537d403d99 added HELPDESK_KB_ENABLED_STAFF 2012-01-16 16:42:16 -08:00
Ivan Giuliani
efafe8fc2c Added italian translation for email templates 2012-01-11 19:46:48 +01:00
Ross Poulton
533fdc8c2a Merge branch 'kotowicz-master', manually merging conflicts in these files: 
helpdesk/lib.py
	helpdesk/templates/helpdesk/ticket_desc_table.html
	helpdesk/views/staff.py
 2012-01-11 09:18:05 +00:00
Andreas Kotowicz
885c03c514 don't translate field errors - they should be in correct language by default. 2011-12-09 17:20:32 +01:00
Andreas Kotowicz
1d0ac58391 translate all fiels in /ticket/submit/ 2011-12-09 17:20:14 +01:00
Andreas Kotowicz
50406665c9 jquery translate temporary work arounds: 
- google translate api v1 is deprecated, for v2 you need to pay.
- the google translate widget is still available for free.

I left the jquery translate code intact, because maybe we can get
jquery-translate to work with microsoft's translation service.
 2011-12-02 17:47:30 +01:00
Andreas Kotowicz
87a5aa88b4 work on German and English translations. 2011-11-29 16:16:09 +01:00
Andreas Kotowicz
b18afe87bd preselect currently active language in 'public_change_language' 2011-11-29 15:15:24 +01:00
Andreas Kotowicz
f823b72db6 css fixes: 
- fix space problems between helpdesk lists and welcome text. in languages other then English,
  these two used to overlap.
- make search input field smaller, so that there is no ugly 'out-of-space' artifact, when
  'saved queries' exist and the buttons wrap into the 'helpdesk' h1.
 2011-11-29 15:07:44 +01:00
Andreas Kotowicz
505a171b61 working on dashboard: 
- clarify what the individual dashboard ticket lists mean.
- add 'tickets submitted by you' list.
- add possiblity for custom welcome message (HELPDESK_CUSTOM_WELCOME).
 2011-11-29 14:08:08 +01:00
Andreas Kotowicz
eaf78115d2 send user back to the same page before changing the display language. 2011-11-27 09:43:51 +01:00
Andreas Kotowicz
5a92dafbdc new option: 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK' 
If activated, a 'change language' link will be shown in the footer.
You need to add this line to your 'urlpatterns' variable in your
urls.py file:

(r'^i18n/', include('django.conf.urls.i18n'))
 2011-11-27 09:26:56 +01:00
Andreas Kotowicz
ab67f1397a added toolips to 'Copies to' and 'Dependencies' links, explaining what these links are for. 
added a.tooltip class to css file.
 2011-11-24 14:26:15 +01:00
Andreas Kotowicz
1c3a7a8a7b add option 'HELPDESK_SHOW_CHANGE_PASSWORD' so that local users find a link to change their password. 
(needs django-registration https://bitbucket.org/ubernostrum/django-registration/).
 2011-11-24 13:30:45 +01:00
Andreas Kotowicz
45620f96d0 new setting: HELPDESK_PREPEND_ORG_NAME 
customize helpdesk name on a few pages, i.e., your organization, so that users
know that they came to the right page.
 2011-11-23 20:12:27 +01:00
Andreas Kotowicz
1eb0760f32 redirect user to 'helpdesk_home' from /helpdesk/login/ page, if user is already authenticated. 2011-11-23 19:57:11 +01:00
Andreas Kotowicz
4b0b628724 hide "log in" button on '/helpdesk/login/' page. 
modify "log in" redirect if possbible, so that user lands on same ticket (instead of dashboard) after login.
 2011-11-23 19:56:36 +01:00
Andreas Kotowicz
f897d5bcb4 add option to override default look of followups - this is work in progress. 2011-11-21 20:04:05 +01:00
Andreas Kotowicz
2cee519d1c translate code changes: 
- change js code, so that 'click' and not 'change' will trigger the translation.
 - do not assume that English is the source language - the comments might be in a different language.
 2011-11-21 19:15:43 +01:00
Andreas Kotowicz
d5164e96c4 add possibility to translate ticket comments using jquery & google translate. 2011-11-21 17:39:13 +01:00
Andreas Kotowicz
cb34b1933a make django-helpdesk more customizable + bug fixes: 
- look at settings.py for all new options regarding customization.
- settings can be accessed inside the templates via the new
  templatetag 'load_helpdesk_settings'

- allow editing of personal followups, but only if followup does not
  contain any ticketchanges - otherwise this information is lost after
  the editing.
- add 'delete' link to attachments
- link to list of closed tickets in queue overview
- add 'closed & resolved' section to dashboard
- hide 'pre-set reply' box if no pre-set replies are found.
- use 'SelectDateWidget' for custom DateField

- fix how we update followups so that attachments don't get deleted
- fix bug where resolution emails contained the solution 'None'
- fix stats crashing bug
- fix locale bug
 2011-11-19 09:34:07 +01:00
Alex Garel
a6f7bd8a25 added css class on ticket actions in ticket_desc_table 2011-11-10 18:10:17 +01:00
Alex Garel
89cc11cb8e French translations for notifications and headers / footers 2011-11-10 12:18:16 +01:00
maccesch
c8be4b03e2 added german email templates 2011-09-01 17:16:55 +02:00
maccesch
4c47c34b37 translation fixes 2011-09-01 13:29:02 +02:00
maccesch
dcec449939 small fixes and translation 2011-09-01 13:01:03 +02:00
Joshua Jonah
b546b0b879 Added attribution to public_base.html. 
Added missing i18n tag to attribution.html.
 2011-06-10 08:22:40 -04:00
Joshua Jonah
7daf3a7552 Consolidated attribution in footer to a single file for easier override without having to subclass more than one template. 2011-06-09 11:41:32 -04:00
Joshua Jonah
e73f45e4f6 Added ability to turn of KB (my business doesn't need it) 2011-06-09 11:24:33 -04:00
Ross Poulton
cc4ea9a4f8 Add filtering by Date range. Allow users to filter stats screens by saved queries (closes GH-58) 2011-05-13 08:02:59 +10:00
Ross Poulton
04ad20d42f Remove SVN lookup at bottom of staff pages - not required now we're on Git. 2011-05-12 09:08:32 +10:00
Ross Poulton
ac95f9d893 Overhaul reporting: remove custom SQL commands for compatibility reasons. Code is MUCh simpler now. Also allows user to specify a saved search query via GET paramater - need to add links to this, as it lets them filter charts - very useful\! 2011-05-11 20:07:46 +10:00