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30 Commits 1 Branch 37 Tags 26 MiB
9c2fd9e87b
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15 Commits

Author SHA1 Message Date
Ross Poulton
9c2fd9e87b * Minor on-hold improvements 2008-01-16 05:00:58 +00:00
Ross Poulton
379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. 2008-01-16 04:52:30 +00:00
Ross Poulton
eff97073fb * Remove dependency on markdown 
* Use nicEditor in 'create ticket' screens to allow HTML entry.
 2008-01-16 03:23:43 +00:00
Ross Poulton
2e2176547d * Added logout link/template 
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
 2008-01-16 00:26:24 +00:00
Ross Poulton
c626b22f4d * Add interface for filtering mechanism - now only shows the filtering 
options that are being used, allowing users to add or remove more options
  rather than just display the lot on screen. 

* Break out filtering and row hover into separate javascript files (hover
  is used in the ticket list & dashboard - same code was used in both 
  places. Anti-DRY)
 2008-01-15 05:07:19 +00:00
Ross Poulton
14b2c59093 * Add ability to delete tickets completely 
* Add model for file attachments, although currently commented out.
 2008-01-15 04:00:19 +00:00
Ross Poulton
dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. 2008-01-15 00:02:06 +00:00
Ross Poulton
7932ace133 * Improve ticket submission form by adding help text and flagging optional fields as such 
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
 2008-01-14 23:39:43 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views 
* Added nice buttons for Accept/Edit/Take/etc with template
 2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97 * Updated license file 
* Added support for pre-written responses - uses Ajax to populate comment box.
 2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf * Allow priority selection on submission 
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
 2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved 
* Added 'Priority' ot tickets along with update code.
 2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files 
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
 2008-01-07 20:22:13 +00:00
Ross Poulton
20ede72e59 Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file. 2007-12-28 03:35:28 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00