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17 Commits

Author SHA1 Message Date
Ross Poulton
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas) 
* Changes to a few translation blocks; this is still a WIP.
 2008-08-11 23:24:18 +00:00
Ross Poulton
23084499c1 * Add localisation hooks 
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
 2008-05-21 21:16:44 +00:00
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated 
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
 2008-05-07 09:04:18 +00:00
Ross Poulton
ad05df8dda * Updates to bring into line with django trunk 2008-04-17 05:46:55 +00:00
Ross Poulton
d6196e540d * Minor JS bugfix to allow uploading multiple files via the web interface 2008-02-08 00:48:23 +00:00
Ross Poulton
41a3199513 * Added ability to attach files 
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
 2008-02-08 00:19:58 +00:00
Ross Poulton
041272ce1b * Added ability for tickets to be placed on hold 2008-01-20 23:31:27 +00:00
Ross Poulton
379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. 2008-01-16 04:52:30 +00:00
Ross Poulton
eff97073fb * Remove dependency on markdown 
* Use nicEditor in 'create ticket' screens to allow HTML entry.
 2008-01-16 03:23:43 +00:00
Ross Poulton
14b2c59093 * Add ability to delete tickets completely 
* Add model for file attachments, although currently commented out.
 2008-01-15 04:00:19 +00:00
Ross Poulton
dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. 2008-01-15 00:02:06 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views 
* Added nice buttons for Accept/Edit/Take/etc with template
 2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97 * Updated license file 
* Added support for pre-written responses - uses Ajax to populate comment box.
 2008-01-11 01:00:01 +00:00
Ross Poulton
8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved 
* Added 'Priority' ot tickets along with update code.
 2008-01-10 00:28:45 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files 
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
 2008-01-07 20:22:13 +00:00
Ross Poulton
20ede72e59 Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file. 2007-12-28 03:35:28 +00:00
Ross Poulton
015a7dd166 Initial import of Python files & templates 2007-12-27 00:29:17 +00:00