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Author SHA1 Message Date
Ross Poulton
ef25b571db Fixes #10: BUG Script URL's hard-coded to http://media.jutda.com.au; now 
uses MEDIA_URL. Thanks to David Clymer.
 2008-08-18 21:37:48 +00:00
Ross Poulton
b824a53292 Fixed #9 BUG ugettext no longer automatically imported in trunk. 2008-08-18 21:34:41 +00:00
Ross Poulton
cea6394b70 Big bugfix release - addresses a number of issues introduced in recent Django 
updates, and other bugs in the codebase. Many thanks to David Clymer and
Chris Etcp for reporting these bugs and then providing fixes.

Tickets closed:

#3: BUG E-Mail Script Incompatible with Python 2.5
#4: BUG Failure on empty attachments
#5: ENHANCEMENT Run scripts as command extensions [Backwards Compatible]
#7: BUG Cannot view tickets when not logged in
#8: BUG Overly broad error handling

Note that #5 is backwards-incompatible, as you need to change any CRON or 
scheduler entries for the 'get_email.py', 'escalate_tickets.py' or 
'create_escalation_exclusions.py' scripts. See the README file for the new 
commands.
 2008-08-18 21:29:31 +00:00
Ross Poulton
4583d1c7c8 * Added locale folder and English locale. Ready for more translations :) 
* Minor change to models.py to allow i18n.
 2008-08-13 23:44:59 +00:00
Ross Poulton
4d6859ba42 * Fix inline models in Admin 
* Use signals correctly
(Thanks, David Clymer)
 2008-08-13 21:42:57 +00:00
Ross Poulton
c762313e08 * Move to newforms-admin (compatible with Django 1.0 alphas) 
* Changes to a few translation blocks; this is still a WIP.
 2008-08-11 23:24:18 +00:00
Ross Poulton
23084499c1 * Add localisation hooks 
* Add VERY basic knowledgebase functions
* Restructure views.py into views/*.py
 2008-05-21 21:16:44 +00:00
Ross Poulton
dfb821336e * Added i18n hooks, eg _() and {% trans %} tags around all helpdesk-generated 
text to assist with future translation efforts. I've no doubt missed a few.
  Also we don't have a "Change Language" view in here, unsure if this should
  be a helpdesk function or a function of the parent project.
* Updated svn:ignore to ignore .pyc files
* Added new function to replace cursor.dictfetchall() which is available in
  psycopg1 but not psycopg2. New function should work across other database
  systems, but is untested.
 2008-05-07 09:04:18 +00:00
Ross Poulton
ad05df8dda * Updates to bring into line with django trunk 2008-04-17 05:46:55 +00:00
Ross Poulton
18a8814a85 * Clean up API Help HTML 
* Add RSS feeds to base.html header
 2008-04-02 01:07:58 +00:00
Ross Poulton
c34a1e0974 * Add API link to footer, next to RSS Feeds 2008-04-01 23:37:21 +00:00
Ross Poulton
bbcb579377 * Fixed typos in API document, added urlconf to allow easier API help access 2008-04-01 23:34:24 +00:00
Ross Poulton
7dfb38eab9 * Removed e-mail templates to the database 
* Added statistics views, making use of Google Charts
* Added initial data fixture, to automatically create e-mail templates
  at install-time
 2008-04-01 23:26:12 +00:00
Ross Poulton
47afa9b45b * Added RSS Feed Functionality 
* RSS Feed Index (/rss/)
   * Open tasks by User
   * Open tasks by User / Queue
   * Open tasks by Queue
   * All activity (based on FollowUps for now)
 2008-02-08 05:29:51 +00:00
Ross Poulton
d6196e540d * Minor JS bugfix to allow uploading multiple files via the web interface 2008-02-08 00:48:23 +00:00
Ross Poulton
41a3199513 * Added ability to attach files 
* Via e-mail (and replies)
   * Via web interface
* Updated README with attachment detail
* Other various bugfixes as they crop up
 2008-02-08 00:19:58 +00:00
Ross Poulton
420e9073cf * Remove reliance on a separate form instance for API ticket creation, now 
using the standard TicketForm
* Minor bugfixes in sending e-mails
 2008-02-06 22:47:46 +00:00
Ross Poulton
2895891fb0 * Removed horrid license - moved to BSD. 
* Removed horrid file headers

* Added API - Mostly untested at this stage. Works via HTTP POST.
* Added API documentation
 2008-02-06 04:36:07 +00:00
Ross Poulton
4a082e0bfb * Add smart e-mail parsing - if subject contains a ticket ID, the new e-mail 
is added as a followup to that ticket.
* Add basic code to support Google Charts in a future revision
* Improved use of Queue "Update" CC.
 2008-02-05 23:35:40 +00:00
Ross Poulton
224ad8722f * Add templates for escalation 
* E-mail owner, Queue CC and submitter on escalation
 2008-01-22 06:10:48 +00:00
Ross Poulton
274b9300f4 * Fixed svn:keywords 
* Added escalation system that allows certain days to be excluded from escalation
* New script to automatically create exclusions on user-defined days, eg easily add a years worth of saturdays & sundays to the exclusion system
 2008-01-22 05:54:22 +00:00
Ross Poulton
0f3c979650 * Bugfix 2008-01-21 03:51:35 +00:00
Ross Poulton
259757f71d * Updates to README, mainly concerning licensing and media locations. 2008-01-21 01:07:46 +00:00
Ross Poulton
6ef420427d * Added support for e-maling a queue "CC" address (two options here, one for new tickets only, one for all queue activity) 
* Added support for e-mailing submitter when a ticket is closed
* Added facility to e-mail owner when someone else acts on their ticket
 2008-01-21 01:02:12 +00:00
Ross Poulton
041272ce1b * Added ability for tickets to be placed on hold 2008-01-20 23:31:27 +00:00
Ross Poulton
9c2fd9e87b * Minor on-hold improvements 2008-01-16 05:00:58 +00:00
Ross Poulton
379f68ed4b * Add ability to place a ticket on hold, stopping automatic escalation. 2008-01-16 04:52:30 +00:00
Ross Poulton
1524c37941 * Add queue-based automatic ticket escalation 2008-01-16 04:38:24 +00:00
Ross Poulton
d3571d2397 * Updated license to reflect nicEdit license. 2008-01-16 03:31:15 +00:00
Ross Poulton
eff97073fb * Remove dependency on markdown 
* Use nicEditor in 'create ticket' screens to allow HTML entry.
 2008-01-16 03:23:43 +00:00
Ross Poulton
2e2176547d * Added logout link/template 
* Added ability for public to submit a ticket via the web if they aren't logged in
* Added ability for public to view ticket via web using ticket ID & e-mail address
* Added public ticket URL to e-mails
* Added manager to FollowUp class to
 2008-01-16 00:26:24 +00:00
Ross Poulton
ab320c782b * Fix properties and add header to get_email.py 2008-01-15 05:18:54 +00:00
Ross Poulton
d091ca7053 * Amended license to exclude jQuery, and included jQuery-specific license. 2008-01-15 05:12:39 +00:00
Ross Poulton
c626b22f4d * Add interface for filtering mechanism - now only shows the filtering 
options that are being used, allowing users to add or remove more options
  rather than just display the lot on screen. 

* Break out filtering and row hover into separate javascript files (hover
  is used in the ticket list & dashboard - same code was used in both 
  places. Anti-DRY)
 2008-01-15 05:07:19 +00:00
Ross Poulton
14b2c59093 * Add ability to delete tickets completely 
* Add model for file attachments, although currently commented out.
 2008-01-15 04:00:19 +00:00
Ross Poulton
038ea15877 * General clean-up, especially for Django admin - added help_text to more fields and defined other admin options to make life easier. 2008-01-15 00:20:00 +00:00
Ross Poulton
dce7731957 * Further form improvements, this time in the 'Edit Ticket' area. 2008-01-15 00:02:06 +00:00
Ross Poulton
3f7c918161 * Only e-mail users on ticket update if a comment or resolution was provided. 2008-01-14 23:40:51 +00:00
Ross Poulton
7932ace133 * Improve ticket submission form by adding help text and flagging optional fields as such 
* When submitting an e-mail, if a submitters e-mail is provided send them an e-mail
 2008-01-14 23:39:43 +00:00
Ross Poulton
423b455fc1 Minor readme updates 2008-01-14 23:12:27 +00:00
Ross Poulton
d829b1aaf6 * Added priority icons for list views 
* Added nice buttons for Accept/Edit/Take/etc with template
 2008-01-12 05:37:45 +00:00
Ross Poulton
ccb5b9fd97 * Updated license file 
* Added support for pre-written responses - uses Ajax to populate comment box.
 2008-01-11 01:00:01 +00:00
Ross Poulton
ff7f718caf * Allow priority selection on submission 
* Display coloured background on new Priority column in lists
* Allow sorting by priority in ticket list
 2008-01-10 05:06:47 +00:00
Ross Poulton
8aae8564ba * Add 'modified' field to tickets - updated when the ticket or a followup is saved 
* Added 'Priority' ot tickets along with update code.
 2008-01-10 00:28:45 +00:00
Ross Poulton
5052d40876 * Add htdocs (including jquery & nicEdit; need to sort out licensing) 
* Update readme to reflect htdocs usage.
 2008-01-08 00:02:52 +00:00
Ross Poulton
d146283259 * Only e-mail user on ticket change if there is a comment to send them. 2008-01-07 20:31:56 +00:00
Ross Poulton
977d0e0aca * Improve e-mail sending when ticket is updated or resolved 2008-01-07 20:30:55 +00:00
Ross Poulton
10158056b6 * Add README and LICENSE files 
* Add e-mail templates for submitter-based emails
* Add send_multipart_email() to lib.py - sends HTML/plain emails
* Add 'Take' link to unassigned tickets on ticket detail view
* Add Description to ticket detail view
* When resolving ticket, copy comment into ticket resolution
* Display resolution and 'Accept & Close' link on ticket detail view
* Create scripts/ folder
* Added POP/IMAP details to Queue model
* Added get_email.py; polls POP/IMAP boxes & creates ticket
* Added keyword search functionality
 2008-01-07 20:22:13 +00:00
Ross Poulton
3fccc19af8 Fix bug where opening & assigning in one go didn't work. 2007-12-28 03:38:39 +00:00
Ross Poulton
20ede72e59 Utilise markdown on ticket body descriptions. Note: Needs django.contrib.markup in the parent projects' settings.py file. 2007-12-28 03:35:28 +00:00