""" Default settings for django-helpdesk. """ import warnings from django.conf import settings from django.core.exceptions import ImproperlyConfigured try: DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS except: DEFAULT_USER_SETTINGS = None if not isinstance(DEFAULT_USER_SETTINGS, dict): DEFAULT_USER_SETTINGS = { 'use_email_as_submitter': True, 'email_on_ticket_assign': True, 'email_on_ticket_change': True, 'login_view_ticketlist': True, 'tickets_per_page': 25 } HAS_TAG_SUPPORT = False ########################################## # generic options - visible on all pages # ########################################## # redirect to login page instead of the default homepage when users visits "/"? HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False) # raises a 404 to anon users. It's like it was invisible HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings, 'HELPDESK_ANON_ACCESS_RAISES_404', False) # show knowledgebase links? HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True) # show extended navigation by default, to all users, irrespective of staff status? HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False) # use public CDNs to serve jquery and other javascript by default? # otherwise, use built-in static copy HELPDESK_USE_CDN = getattr(settings, 'HELPDESK_USE_CDN', False) # show dropdown list of languages that ticket comments can be translated into? HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS', False) # list of languages to offer. if set to false, # all default google translate languages will be shown. HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "es", "fr", "it", "ru"]) # show link to 'change password' on 'User Settings' page? HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False) # allow user to override default layout for 'followups' - work in progress. HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False) # auto-subscribe user to ticket if (s)he responds to a ticket? HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings, 'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE', False) ############################ # options for public pages # ############################ # show 'view a ticket' section on public page? HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True) # show 'submit a ticket' section on public page? HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True) ################################### # options for update_ticket views # ################################### ''' options for update_ticket views ''' # allow non-staff users to interact with tickets? # can be True/False or a callable accepting the active user and returning True if they must be considered helpdesk staff HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False) if not (HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in (True, False) or callable(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)): warnings.warn("HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE should be set to either True/False or a callable.", RuntimeWarning) # show edit buttons in ticket follow ups. HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True) # show delete buttons in ticket follow ups if user is 'superuser' HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr( settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False) # make all updates public by default? this will hide the 'is this update public' checkbox HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False) # only show staff users in ticket owner drop-downs HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False) # only show staff users in ticket cc drop-down HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False) # allow the subject to have a configurable template. HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr( settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE', "{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s") # default fallback locale when queue locale not found HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en') ######################################## # options for staff.create_ticket view # ######################################## # hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr( settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False) ################# # email options # ################# # default Queue email submission settings QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None) QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None) QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None) QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None) QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None) # only process emails with a valid tracking ID? (throws away all other mail) QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False) # only allow users to access queues that they are members of? HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr( settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)