""" django-helpdesk - A Django powered ticket tracker for small enterprise. (c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details. views/public.py - All public facing views, eg non-staff (no authentication required) views. """ from django.core.exceptions import ObjectDoesNotExist, PermissionDenied from django.urls import reverse from django.http import HttpResponseRedirect, HttpResponse from django.shortcuts import render from django.utils.http import urlquote from django.utils.translation import ugettext as _ from django.conf import settings from django.views.generic.base import TemplateView from django.views.generic.edit import FormView from helpdesk import settings as helpdesk_settings from helpdesk.decorators import protect_view, is_helpdesk_staff import helpdesk.views.staff as staff import helpdesk.views.abstract_views as abstract_views from helpdesk.forms import PublicTicketForm from helpdesk.lib import text_is_spam from helpdesk.models import CustomField, Ticket, Queue, UserSettings, KBCategory, KBItem def create_ticket(request, *args, **kwargs): if is_helpdesk_staff(request.user): return staff.CreateTicketView.as_view()(request, *args, **kwargs) else: return CreateTicketView.as_view()(request, *args, **kwargs) class BaseCreateTicketView(abstract_views.AbstractCreateTicketMixin, FormView): form_class = PublicTicketForm def dispatch(self, *args, **kwargs): request = self.request if not request.user.is_authenticated and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT: return HttpResponseRedirect(reverse('login')) if is_helpdesk_staff(request.user) or \ (request.user.is_authenticated and helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE): try: if request.user.usersettings_helpdesk.login_view_ticketlist: return HttpResponseRedirect(reverse('helpdesk:list')) else: return HttpResponseRedirect(reverse('helpdesk:dashboard')) except UserSettings.DoesNotExist: return HttpResponseRedirect(reverse('helpdesk:dashboard')) return super().dispatch(*args, **kwargs) def get_initial(self): request = self.request initial_data = super().get_initial() # add pre-defined data for public ticket if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'): # get the requested queue; return an error if queue not found try: initial_data['queue'] = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE).id except Queue.DoesNotExist: return HttpResponse(status=500) if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'): initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'): initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE return initial_data def get_form_kwargs(self, *args, **kwargs): kwargs = super().get_form_kwargs(*args, **kwargs) kwargs['hidden_fields'] = self.request.GET.get('_hide_fields_', '').split(',') kwargs['readonly_fields'] = self.request.GET.get('_readonly_fields_', '').split(',') return kwargs def form_valid(self, form): request = self.request if text_is_spam(form.cleaned_data['body'], request): # This submission is spam. Let's not save it. return render(request, template_name='helpdesk/public_spam.html') else: ticket = form.save() try: return HttpResponseRedirect('%s?ticket=%s&email=%s&key=%s' % ( reverse('helpdesk:public_view'), ticket.ticket_for_url, urlquote(ticket.submitter_email), ticket.secret_key) ) except ValueError: # if someone enters a non-int string for the ticket return HttpResponseRedirect(reverse('helpdesk:home')) def get_success_url(self): request = self.request class CreateTicketIframeView(BaseCreateTicketView): template_name = 'helpdesk/public_create_ticket_iframe.html' class CreateTicketView(BaseCreateTicketView): template_name = 'helpdesk/public_create_ticket.html' class Homepage(CreateTicketView): template_name = 'helpdesk/public_homepage.html' def get_context_data(self, **kwargs): context = super().get_context_data(**kwargs) context['kb_categories'] = KBCategory.objects.all() return context def search_for_ticket(request, error_message=None): if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC: email = request.GET.get('email', None) return render(request, 'helpdesk/public_view_form.html', { 'ticket': False, 'email': email, 'error_message': error_message, 'helpdesk_settings': helpdesk_settings, }) else: raise PermissionDenied("Public viewing of tickets without a secret key is forbidden.") @protect_view def view_ticket(request): ticket_req = request.GET.get('ticket', None) email = request.GET.get('email', None) key = request.GET.get('key', '') if not (ticket_req and email): if ticket_req is None and email is None: return search_for_ticket(request) else: return search_for_ticket(request, _('Missing ticket ID or e-mail address. Please try again.')) queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req) try: if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC: ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email) else: ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key) except (ObjectDoesNotExist, ValueError): return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.')) if is_helpdesk_staff(request.user): redirect_url = reverse('helpdesk:view', args=[ticket_id]) if 'close' in request.GET: redirect_url += '?close' return HttpResponseRedirect(redirect_url) if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS: from helpdesk.views.staff import update_ticket # Trick the update_ticket() view into thinking it's being called with # a valid POST. request.POST = { 'new_status': Ticket.CLOSED_STATUS, 'public': 1, 'title': ticket.title, 'comment': _('Submitter accepted resolution and closed ticket'), } if ticket.assigned_to: request.POST['owner'] = ticket.assigned_to.id request.GET = {} return update_ticket(request, ticket_id, public=True) # redirect user back to this ticket if possible. redirect_url = '' if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED: redirect_url = reverse('helpdesk:view', args=[ticket_id]) return render(request, 'helpdesk/public_view_ticket.html', { 'key': key, 'mail': email, 'ticket': ticket, 'helpdesk_settings': helpdesk_settings, 'next': redirect_url, }) def change_language(request): return_to = '' if 'return_to' in request.GET: return_to = request.GET['return_to'] return render(request, 'helpdesk/public_change_language.html', {'next': return_to})