""" Default settings for django-helpdesk. """ from django.conf import settings # check for django-tagging support HAS_TAG_SUPPORT = 'tagging' in settings.INSTALLED_APPS try: import tagging except ImportError: HAS_TAG_SUPPORT = False try: DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS except: DEFAULT_USER_SETTINGS = None if type(DEFAULT_USER_SETTINGS) != type(dict()): DEFAULT_USER_SETTINGS = { 'use_email_as_submitter': True, 'email_on_ticket_assign': True, 'email_on_ticket_change': True, 'login_view_ticketlist': True, 'email_on_ticket_apichange': True, 'tickets_per_page': 25 } ''' generic options - visible on all pages ''' # redirect to login page instead of the default homepage when users visits "/"? HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings, 'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT', False) # customize helpdesk name on a few pages, i.e., your organization. HELPDESK_PREPEND_ORG_NAME = getattr(settings, 'HELPDESK_PREPEND_ORG_NAME', False) # show knowledgebase links? HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True) # show knowledgebase links on staff view? HELPDESK_KB_ENABLED_STAFF = getattr(settings, 'HELPDESK_KB_ENABLED_STAFF', False) # show extended navigation by default, to all users, irrespective of staff status? HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False) # show 'stats' link in navigation bar? HELPDESK_NAVIGATION_STATS_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_STATS_ENABLED', True) # set this to an email address inside your organization and a footer below # the 'Powered by django-helpdesk' will be shown, telling the user whom to contact # in case they have technical problems. HELPDESK_SUPPORT_PERSON = getattr(settings, 'HELPDESK_SUPPORT_PERSON', False) # show dropdown list of languages that ticket comments can be translated into? HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS', False) # list of languages to offer. if set to false, all default google translate languages will be shown. HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings, 'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG', ["en", "de", "fr", "it", "ru"]) # show link to 'change password' on 'User Settings' page? HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False) # allow user to override default layout for 'followups' - work in progress. HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False) # show custom welcome message in dashboard? HELPDESK_CUSTOM_WELCOME = getattr(settings, 'HELPDESK_CUSTOM_WELCOME', False) # auto-subscribe user to ticket if (s)he responds to a ticket? HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings, 'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE', False) ''' options for public pages ''' # show 'view a ticket' section on public page? HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True) # show 'submit a ticket' section on public page? HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True) # Should we should the KB categories on the homepage? HELPDESK_SHOW_KB_ON_HOMEPAGE = getattr(settings, 'HELPDESK_SHOW_KB_ON_HOMEPAGE', False) ''' options for update_ticket views ''' # allow non-staff users to interact with tickets? this will also change how 'staff_member_required' # in staff.py will be defined. HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False) # show edit buttons in ticket follow ups. HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP', True) # show delete buttons in ticket follow ups if user is 'superuser' HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False) # show ticket edit button on top of ticket description. HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_EDIT_BUTTON_TICKET_TOP', True) # show ticket delete button on top of ticket description. HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_DELETE_BUTTON_TICKET_TOP', True) # show hold / unhold button on top of ticket description. HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP = getattr(settings, 'HELPDESK_SHOW_HOLD_BUTTON_TICKET_TOP', True) # make all updates public by default? this will hide the 'is this update public' checkbox HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', True) # only show staff users in ticket owner drop-downs HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False) # only show staff users in ticket cc drop-down HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False) ''' options for staff.create_ticket view ''' # hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view? HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False) ''' options for dashboard ''' # show delete button next to unassigned tickets HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED = getattr(settings, 'HELPDESK_DASHBOARD_SHOW_DELETE_UNASSIGNED', True) # hide empty queues in dashboard overview? HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES = getattr(settings, 'HELPDESK_DASHBOARD_HIDE_EMPTY_QUEUES', True) ''' options for footer ''' # show 'API' link at bottom of page HELPDESK_FOOTER_SHOW_API_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_API_LINK', True) # show / hide 'change language' link at bottom of page HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK = getattr(settings, 'HELPDESK_FOOTER_SHOW_CHANGE_LANGUAGE_LINK', False) ''' email options ''' # default Queue email submission settings QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None) QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None) QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None) QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None) QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)