django-helpdesk is a Django application to manage helpdesk tickets for your internal helpdesk. It was formerly known as Jutda Helpdesk.
You can see a demo installation at http://demo.jutdahelpdesk.com
django-helpdesk is just a Django application with models, views, templates, and some media. If you’re comfortable with Django just try pip install django-helpdesk. If not, continue to read the Installation document.
django-helpdesk has been designed for small businesses who need to recieve, manage and respond to requests for help from customers. In this context ‘customers’ may be external users, or other people within your company.
Customers (who are not ‘staff’ users in Django) can:
If a user is a staff member, they get general helpdesk access, including:
django-helpdesk is released under the BSD license, however it packages 3rd party applications which may be using a different license. More details can be found in the license documentation.