# -*- coding: utf-8 -*- from django.core.urlresolvers import reverse from django.test import TestCase from helpdesk.models import Ticket, Queue class TestKBDisabled(TestCase): def setUp(self): q = Queue(title='Q1', slug='q1') q.save() t = Ticket(title='Test Ticket', submitter_email='test@domain.com') t.queue = q t.save() self.ticket = t def test_ticket_by_id(self): """Can a ticket be looked up by its ID""" from django.core.urlresolvers import NoReverseMatch # get the ticket from models t = Ticket.objects.get(id=self.ticket.id) self.assertEqual(t.title, self.ticket.title) def test_ticket_by_link(self): """Can a ticket be looked up by its link from (eg) an email""" # Work out the link which would have been inserted into the email link = self.ticket.ticket_url # however instead of using that link, we will exercise 'reverse' # to lookup/build the URL from the ticket info we have # http://example.com/helpdesk/view/?ticket=q1-1&email=None response = self.client.get(reverse('helpdesk_public_view'), {'ticket': self.ticket.ticket_for_url, 'email':self.ticket.submitter_email}) self.assertEqual(response.status_code, 200) def test_ticket_with_changed_queue(self): # Make a ticket (already done in setup() ) # Now make another queue q2 = Queue(title='Q2', slug='q2') q2.save() # grab the URL / params which would have been emailed out to submitter. url = reverse('helpdesk_public_view') params = {'ticket': self.ticket.ticket_for_url, 'email':self.ticket.submitter_email} # Pickup the ticket created in setup() and change its queue self.ticket.queue = q2 self.ticket.save() # confirm that we can still get to a url which was emailed earlier response = self.client.get(url, params) self.assertNotContains(response, "Invalid ticket ID")