{% extends "helpdesk/base.html" %}{% load i18n %} {% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %} {% if tags_enabled %} {% endif %} {% if ticket.resolution %}{% endif %}
{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}]EditDelete{% if ticket.on_hold %}{% trans "Unhold" %}{% else %}{% trans "Hold" %}{% endif %}
{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %}
{% trans "Submitted On" %} {{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago)
{% trans "Assigned To" %} {{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} {% trans "Take" %}{% endifequal %}
{% trans "Submitter E-Mail" %} {{ ticket.submitter_email }}{% if user.is_superuser %} {% trans "Ignore" %}{% endif %}
{% trans "Priority" %} {{ ticket.get_priority_display }}
{% trans "Copies To" %} {% for ticketcc in ticket.ticketcc_set.all %}{{ ticketcc.display }}{% if not forloop.last %}, {% endif %}{% endfor %} {% trans "Manage" %}
{% trans "Tags" %} {{ ticket.tags }}
{% trans "Description" %}
{{ ticket.description|force_escape|linebreaksbr }}
{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} {% trans "Accept" %}{% endifequal %}
{{ ticket.resolution|force_escape }}
{% if ticket.followup_set.all %}

{% trans "Follow-Ups" %}

{% load ticket_to_link %} {% for followup in ticket.followup_set.all %}
{{ followup.title }}
{% if followup.comment %}{{ followup.comment|force_escape|num_to_link|linebreaksbr }}{% endif %} {% for change in followup.ticketchange_set.all %} {% if forloop.first %}
{% endif %} {% endfor %} {% for attachment in followup.attachment_set.all %}{% if forloop.first %}
{% endif %} {% endfor %}
{% endfor %} {% endif %}

{% trans "Respond to this ticket" %}

(Optional)
{% trans "Selecting a pre-set reply will over-write your comment below. You can then modify the pre-set reply to your liking before saving this update." %}
{% trans "You can insert ticket and queue details in your message. For more information, see the context help page." %}
{% ifequal ticket.status 1 %}
» »
{% endifequal %} {% ifequal ticket.status 2 %}
» »
{% endifequal %} {% ifequal ticket.status 3 %}
« »
{% endifequal %} {% ifequal ticket.status 4 %}
«
{% endifequal %}
(Optional)
{% trans "If this is public, the submitter will be e-mailed your comment or resolution." %}

{% trans "Change Further Details »" %}

{% trans "Attach File(s) »" %}

{% endblock %}