{% extends "helpdesk/base.html" %}{% load i18n %} {% block helpdesk_title %}{% trans "View Ticket Details" %}{% endblock %} {% block helpdesk_head %} {% endblock %} {% block helpdesk_body %}
{{ ticket.id }}. {{ ticket.title }} [{{ ticket.get_status }}] | {% if ticket.on_hold %}{% trans "Unhold" %}{% else %}{% trans "Hold" %}{% endif %} |
{% blocktrans with ticket.queue as queue %}Queue: {{ queue }}{% endblocktrans %} | |
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{% trans "Submitted On" %} | {{ ticket.created|date:"r" }} ({{ ticket.created|timesince }} ago) |
{% trans "Assigned To" %} | {{ ticket.get_assigned_to }}{% ifequal ticket.get_assigned_to _('Unassigned') %} {% endifequal %} |
{% trans "Submitter E-Mail" %} | {{ ticket.submitter_email }}{% if user.is_superuser %} {% trans "Ignore" %}{% endif %} |
{% trans "Priority" %} | {{ ticket.get_priority_display }} |
{% trans "Copies To" %} | {% for ticketcc in ticket.ticketcc_set.all %}{{ ticketcc.display }}{% if not forloop.last %}, {% endif %}{% endfor %} {% trans "Manage" %} |
{% trans "Tags" %} | {{ ticket.tags }} |
{% trans "Description" %} | |
{{ ticket.description|force_escape|linebreaksbr }} | |
{% trans "Resolution" %}{% ifequal ticket.get_status_display "Resolved" %} {% endifequal %} | |
{{ ticket.resolution|force_escape }} |