forked from extern/django-helpdesk
10158056b6
* Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality
126 lines
4.1 KiB
Python
126 lines
4.1 KiB
Python
import poplib
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import imaplib
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from datetime import datetime, timedelta
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import email, mimetypes, re
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from email.Utils import parseaddr
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from helpdesk.models import Queue,Ticket
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from helpdesk.lib import send_multipart_mail
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def process_email():
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for q in Queue.objects.filter(email_box_type__isnull=False):
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if not q.email_box_last_check: q.email_box_last_check = datetime.now()-timedelta(minutes=30)
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if not q.email_box_interval: q.email_box_interval = 0
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if (q.email_box_last_check + timedelta(minutes=q.email_box_interval)) > datetime.now():
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continue
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print "Processing: %s" % q
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if q.email_box_type == 'pop3':
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server = poplib.POP3(q.email_box_host)
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server.getwelcome()
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server.user(q.email_box_user)
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server.pass_(q.email_box_pass)
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messagesInfo = server.list()[1]
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for msg in messagesInfo:
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msgNum = msg.split(" ")[0]
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msgSize = msg.split(" ")[1]
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full_message = "\n".join(server.retr(msgNum)[1])
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ticket_from_message(message=full_message, queue=q)
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server.dele(msgNum)
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server.quit()
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elif q.email_box_type == 'imap':
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if not q.email_box_port: q.email_box_port = 143
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server = imaplib.IMAP4(q.email_box_host, q.email_box_port)
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server.login(q.email_box_user, q.email_box_pass)
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server.select(q.email_box_imap_folder)
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status, data = server.search(None, 'ALL')
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for num in data[0].split():
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status, data = server.fetch(num, '(RFC822)')
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ticket_from_message(message=data[0][1], queue=q)
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server.store(num, '+FLAGS', '\\Deleted')
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server.expunge()
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server.close()
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server.logout()
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q.email_box_last_check = datetime.now()
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q.save()
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def ticket_from_message(message, queue):
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# 'message' must be an RFC822 formatted message.
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msg = message
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message = email.message_from_string(msg)
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subject = message.get('subject', 'Created from e-mail')
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subject = subject.replace("Re: ", "").replace("Fw: ", "").strip()
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sender = message.get('from', 'Unknown Sender')
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sender_email = parseaddr(message.get('from', 'Unknown Sender'))[1]
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regex = re.compile("^\[\d+\]")
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if regex.match(subject):
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# This is a reply or forward.
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ticket = re.match(r"^\[(?P<id>\d+)\]", subject).group('id')
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else:
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ticket = None
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counter = 0
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files = []
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for part in message.walk():
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if part.get_main_type() == 'multipart':
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continue
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name = part.get_param("name")
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if part.get_content_maintype() == 'text' and name == None:
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body = part.get_payload()
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else:
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if name == None:
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ext = mimetypes.guess_extension(part.get_content_type())
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name = "part-%i%s" % (counter, ext)
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files.append({'filename': name, 'content': part.get_payload(decode=True), 'type': part.get_content_type()})
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counter += 1
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now = datetime.now()
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if ticket:
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try:
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t = Ticket.objects.get(id=ticket)
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except:
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ticket = None
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if ticket == None:
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t = Ticket(
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title=subject,
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queue=queue,
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submitter_email=sender_email,
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created=now,
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description=body,
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)
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t.save()
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context = {
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'ticket': t,
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'queue': queue,
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}
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if sender_email:
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send_multipart_mail('helpdesk/emails/submitter_newticket', context, '%s %s' % (t.ticket, t.title), sender_email, queue.from_address)
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print " [%s-%s] %s" % (t.queue.slug, t.id, t.title)
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#for file in files:
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#data = file['content']
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#filename = file['filename'].replace(' ', '_')
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#type = file['type']
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#a = Attachment(followup=f, filename=filename, mimetype=type, size=len(data))
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#a.save()
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#print " - %s" % file['filename']
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if __name__ == '__main__':
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process_email()
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