forked from extern/django-helpdesk
142 lines
5.6 KiB
Python
142 lines
5.6 KiB
Python
"""
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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views/public.py - All public facing views, eg non-staff (no authentication
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required) views.
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"""
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from django.core.urlresolvers import reverse
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from django.http import HttpResponseRedirect, Http404, HttpResponse
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from django.shortcuts import render_to_response, get_object_or_404
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from django.template import loader, Context, RequestContext
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from django.utils.translation import ugettext as _
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from helpdesk import settings as helpdesk_settings
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from helpdesk.forms import PublicTicketForm
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from helpdesk.lib import send_templated_mail, text_is_spam
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from helpdesk.models import Ticket, Queue, UserSettings, KBCategory
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def homepage(request):
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if not request.user.is_authenticated() and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
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return HttpResponseRedirect(reverse('login'))
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if (request.user.is_staff or (request.user.is_authenticated() and helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
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try:
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if getattr(request.user.usersettings.settings, 'login_view_ticketlist', False):
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return HttpResponseRedirect(reverse('helpdesk_list'))
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else:
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return HttpResponseRedirect(reverse('helpdesk_dashboard'))
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except UserSettings.DoesNotExist:
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return HttpResponseRedirect(reverse('helpdesk_dashboard'))
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if request.method == 'POST':
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form = PublicTicketForm(request.POST, request.FILES)
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form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
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if form.is_valid():
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if text_is_spam(form.cleaned_data['body'], request):
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# This submission is spam. Let's not save it.
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return render_to_response('helpdesk/public_spam.html', RequestContext(request, {}))
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else:
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ticket = form.save()
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return HttpResponseRedirect('%s?ticket=%s&email=%s'% (
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reverse('helpdesk_public_view'),
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ticket.ticket_for_url,
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ticket.submitter_email)
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)
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else:
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try:
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queue = Queue.objects.get(slug=request.GET.get('queue', None))
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except Queue.DoesNotExist:
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queue = None
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initial_data = {}
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if queue:
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initial_data['queue'] = queue.id
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if request.user.is_authenticated() and request.user.email:
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initial_data['submitter_email'] = request.user.email
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form = PublicTicketForm(initial=initial_data)
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form.fields['queue'].choices = [('', '--------')] + [[q.id, q.title] for q in Queue.objects.filter(allow_public_submission=True)]
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knowledgebase_categories = KBCategory.objects.all()
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return render_to_response('helpdesk/public_homepage.html',
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RequestContext(request, {
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'form': form,
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'helpdesk_settings': helpdesk_settings,
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'kb_categories': knowledgebase_categories
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}))
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def view_ticket(request):
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ticket_req = request.GET.get('ticket', '')
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ticket = False
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email = request.GET.get('email', '')
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error_message = ''
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if ticket_req and email:
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parts = ticket_req.split('-')
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queue = '-'.join(parts[0:-1])
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ticket_id = parts[-1]
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try:
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ticket = Ticket.objects.get(id=ticket_id, queue__slug__iexact=queue, submitter_email__iexact=email)
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except:
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ticket = False
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error_message = _('Invalid ticket ID or e-mail address. Please try again.')
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if ticket:
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if request.user.is_staff:
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redirect_url = reverse('helpdesk_view', args=[ticket_id])
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if request.GET.has_key('close'):
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redirect_url += '?close'
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return HttpResponseRedirect(redirect_url)
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if request.GET.has_key('close') and ticket.status == Ticket.RESOLVED_STATUS:
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from helpdesk.views.staff import update_ticket
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# Trick the update_ticket() view into thinking it's being called with
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# a valid POST.
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request.POST = {
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'new_status': Ticket.CLOSED_STATUS,
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'public': 1,
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'title': ticket.title,
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'comment': _('Submitter accepted resolution and closed ticket'),
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}
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if ticket.assigned_to:
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request.POST['owner'] = ticket.assigned_to.id
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request.GET = {}
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return update_ticket(request, ticket_id, public=True)
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# redirect user back to this ticket if possible.
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redirect_url = ''
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if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
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redirect_url = reverse('helpdesk_view', args=[ticket_id])
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return render_to_response('helpdesk/public_view_ticket.html',
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RequestContext(request, {
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'ticket': ticket,
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'helpdesk_settings': helpdesk_settings,
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'next': redirect_url,
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}))
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return render_to_response('helpdesk/public_view_form.html',
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RequestContext(request, {
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'ticket': ticket,
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'email': email,
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'error_message': error_message,
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'helpdesk_settings': helpdesk_settings,
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}))
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def change_language(request):
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return_to = ''
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if request.GET.has_key('return_to'):
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return_to = request.GET['return_to']
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return render_to_response('helpdesk/public_change_language.html',
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RequestContext(request, {'next': return_to}))
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