forked from extern/django-helpdesk
153 lines
6.4 KiB
Python
153 lines
6.4 KiB
Python
"""
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Default settings for django-helpdesk.
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"""
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import warnings
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from django.conf import settings
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from django.core.exceptions import ImproperlyConfigured
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try:
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DEFAULT_USER_SETTINGS = settings.HELPDESK_DEFAULT_SETTINGS
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except AttributeError:
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DEFAULT_USER_SETTINGS = None
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if not isinstance(DEFAULT_USER_SETTINGS, dict):
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DEFAULT_USER_SETTINGS = {
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'use_email_as_submitter': True,
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'email_on_ticket_assign': True,
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'email_on_ticket_change': True,
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'login_view_ticketlist': True,
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'tickets_per_page': 25
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}
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HAS_TAG_SUPPORT = False
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##########################################
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# generic options - visible on all pages #
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##########################################
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# redirect to login page instead of the default homepage when users visits "/"?
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HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT = getattr(settings,
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'HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT',
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False)
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# raises a 404 to anon users. It's like it was invisible
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HELPDESK_ANON_ACCESS_RAISES_404 = getattr(settings,
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'HELPDESK_ANON_ACCESS_RAISES_404',
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False)
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# show knowledgebase links?
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HELPDESK_KB_ENABLED = getattr(settings, 'HELPDESK_KB_ENABLED', True)
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# show extended navigation by default, to all users, irrespective of staff status?
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HELPDESK_NAVIGATION_ENABLED = getattr(settings, 'HELPDESK_NAVIGATION_ENABLED', False)
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# use public CDNs to serve jquery and other javascript by default?
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# otherwise, use built-in static copy
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HELPDESK_USE_CDN = getattr(settings, 'HELPDESK_USE_CDN', False)
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# show dropdown list of languages that ticket comments can be translated into?
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HELPDESK_TRANSLATE_TICKET_COMMENTS = getattr(settings,
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'HELPDESK_TRANSLATE_TICKET_COMMENTS',
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False)
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# list of languages to offer. if set to false,
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# all default google translate languages will be shown.
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HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG = getattr(settings,
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'HELPDESK_TRANSLATE_TICKET_COMMENTS_LANG',
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["en", "de", "es", "fr", "it", "ru"])
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# show link to 'change password' on 'User Settings' page?
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HELPDESK_SHOW_CHANGE_PASSWORD = getattr(settings, 'HELPDESK_SHOW_CHANGE_PASSWORD', False)
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# allow user to override default layout for 'followups' - work in progress.
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HELPDESK_FOLLOWUP_MOD = getattr(settings, 'HELPDESK_FOLLOWUP_MOD', False)
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# auto-subscribe user to ticket if (s)he responds to a ticket?
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HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE = getattr(settings,
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'HELPDESK_AUTO_SUBSCRIBE_ON_TICKET_RESPONSE',
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False)
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############################
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# options for public pages #
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############################
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# show 'view a ticket' section on public page?
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HELPDESK_VIEW_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC', True)
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# show 'submit a ticket' section on public page?
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HELPDESK_SUBMIT_A_TICKET_PUBLIC = getattr(settings, 'HELPDESK_SUBMIT_A_TICKET_PUBLIC', True)
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###################################
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# options for update_ticket views #
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###################################
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''' options for update_ticket views '''
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# allow non-staff users to interact with tickets?
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# can be True/False or a callable accepting the active user and returning True if they must be considered helpdesk staff
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HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE = getattr(settings, 'HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE', False)
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if not (HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE in (True, False) or callable(HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE)):
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warnings.warn("HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE should be set to either True/False or a callable.", RuntimeWarning)
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# show edit buttons in ticket follow ups.
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HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP = getattr(settings,
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'HELPDESK_SHOW_EDIT_BUTTON_FOLLOW_UP',
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True)
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# show delete buttons in ticket follow ups if user is 'superuser'
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HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP = getattr(
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settings, 'HELPDESK_SHOW_DELETE_BUTTON_SUPERUSER_FOLLOW_UP', False)
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# make all updates public by default? this will hide the 'is this update public' checkbox
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HELPDESK_UPDATE_PUBLIC_DEFAULT = getattr(settings, 'HELPDESK_UPDATE_PUBLIC_DEFAULT', False)
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# only show staff users in ticket owner drop-downs
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HELPDESK_STAFF_ONLY_TICKET_OWNERS = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_OWNERS', False)
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# only show staff users in ticket cc drop-down
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HELPDESK_STAFF_ONLY_TICKET_CC = getattr(settings, 'HELPDESK_STAFF_ONLY_TICKET_CC', False)
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# allow the subject to have a configurable template.
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HELPDESK_EMAIL_SUBJECT_TEMPLATE = getattr(
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settings, 'HELPDESK_EMAIL_SUBJECT_TEMPLATE',
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"{{ ticket.ticket }} {{ ticket.title|safe }} %(subject)s")
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# since django-helpdesk may not work correctly without the ticket ID
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# in the subject, let's do a check for it quick:
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if HELPDESK_EMAIL_SUBJECT_TEMPLATE.find("ticket.ticket") < 0:
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raise ImproperlyConfigured
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# default fallback locale when queue locale not found
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HELPDESK_EMAIL_FALLBACK_LOCALE = getattr(settings, 'HELPDESK_EMAIL_FALLBACK_LOCALE', 'en')
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########################################
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# options for staff.create_ticket view #
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########################################
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# hide the 'assigned to' / 'Case owner' field from the 'create_ticket' view?
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HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO = getattr(
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settings, 'HELPDESK_CREATE_TICKET_HIDE_ASSIGNED_TO', False)
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#################
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# email options #
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#################
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# default Queue email submission settings
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QUEUE_EMAIL_BOX_TYPE = getattr(settings, 'QUEUE_EMAIL_BOX_TYPE', None)
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QUEUE_EMAIL_BOX_SSL = getattr(settings, 'QUEUE_EMAIL_BOX_SSL', None)
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QUEUE_EMAIL_BOX_HOST = getattr(settings, 'QUEUE_EMAIL_BOX_HOST', None)
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QUEUE_EMAIL_BOX_USER = getattr(settings, 'QUEUE_EMAIL_BOX_USER', None)
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QUEUE_EMAIL_BOX_PASSWORD = getattr(settings, 'QUEUE_EMAIL_BOX_PASSWORD', None)
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# only process emails with a valid tracking ID? (throws away all other mail)
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QUEUE_EMAIL_BOX_UPDATE_ONLY = getattr(settings, 'QUEUE_EMAIL_BOX_UPDATE_ONLY', False)
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# only allow users to access queues that they are members of?
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HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = getattr(
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settings, 'HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION', False)
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