forked from extern/django-helpdesk
29 lines
1.2 KiB
ReStructuredText
29 lines
1.2 KiB
ReStructuredText
Settings
|
|
========
|
|
|
|
First, django-helpdesk needs ``django.core.context_processors.request`` activated, so in your ``settings.py`` add::
|
|
|
|
from django.conf import global_settings
|
|
TEMPLATE_CONTEXT_PROCESSORS = (
|
|
global_settings.TEMPLATE_CONTEXT_PROCESSORS +
|
|
('django.core.context_processors.request',)
|
|
)
|
|
|
|
The following settings can be changed in your ``settings.py`` file to help change the way django-helpdesk operates.
|
|
|
|
HELPDESK_DEFAULT_SETTINGS
|
|
-------------------------
|
|
|
|
django-helpdesk has a built in ``UserSettings`` entity with per-user options that they will want to configure themselves. When you create a new user, a set of options is automatically created for them which they can then change themselves.
|
|
|
|
If you want to override the default settings for your users, create ``HELPDESK_DEFAULT_SETTINGS`` as a dictionary in ``settings.py``. The default is below::
|
|
|
|
HELPDESK_DEFAULT_SETTINGS = {
|
|
'use_email_as_submitter': True,
|
|
'email_on_ticket_assign': True,
|
|
'email_on_ticket_change': True,
|
|
'login_view_ticketlist': True,
|
|
'email_on_ticket_apichange': True,
|
|
'tickets_per_page': 25
|
|
}
|