forked from extern/django-helpdesk
6ef420427d
* Added support for e-mailing submitter when a ticket is closed * Added facility to e-mail owner when someone else acts on their ticket
16 lines
855 B
HTML
16 lines
855 B
HTML
{% extends "helpdesk/emails/base.html" %}
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{% block header %}Ticket Assigned To You{% endblock %}
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{% block content %}
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Hello,</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>This is a courtesy e-mail to let you know that a ticket has been assigned to you.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>{% if ticket.submitter_email %}The ticket was submitted by {{ ticket.submitter_email }}, and the subject{% else %}The ticket subject{% endif%} is <i>{{ ticket.title }}</i>.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>The ticket ID is <a href='{{ ticket.staff_url }}'><b>{{ ticket.ticket }}</a></b>. It's priority is {{ ticket.get_priority_display }}.</p>
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{% endblock %}
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