forked from extern/django-helpdesk
2e2176547d
* Added ability for public to submit a ticket via the web if they aren't logged in * Added ability for public to view ticket via web using ticket ID & e-mail address * Added public ticket URL to e-mails * Added manager to FollowUp class to
14 lines
603 B
Plaintext
14 lines
603 B
Plaintext
Hello,
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You recently logged a ticket with a subject of '{{ ticket.title }}' with us. This e-mail is to advise you of a resolution to that ticket.
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The following resolution was added to ticket {{ ticket.ticket }}:
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{{ resolution }}
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Can you please confirm that this resolution addresses your needs so we may close this ticket? If you have any further queries, or if you do not believe this resolution is adequate, please reply to this e-mail and keep the subject intact.
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If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.
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{% include "helpdesk/emails/text_footer.txt" %}
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