forked from extern/django-helpdesk
110 lines
4.4 KiB
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110 lines
4.4 KiB
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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=======================================================================
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.. image:: https://travis-ci.org/rossp/django-helpdesk.png?branch=master
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Copyright 2009-11 Jutda and Ross Poulton. All Rights Reserved. See LICENSE for details.
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django-helpdesk was formerly known as Jutda Helpdesk, named after the
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company who originally created it. As of January 2011 the name has been
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changed to reflect what it really is: a Django-powered ticket tracker with
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contributors reaching far beyond Jutda.
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Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/.
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You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/
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Licensing
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---------
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See the file 'LICENSE' for licensing terms. Note that django-helpdesk is
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distributed with 3rd party products which have their own licenses. See
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LICENSE.3RDPARTY for license terms for included packages.
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Dependencies (pre-flight checklist)
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-----------------------------------
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1. Python 2.6+
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2. Django (1.4 or newer)
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3. South for database migrations (highly recommended, but not required). Download from http://south.aeracode.org/
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4. An existing WORKING Django project with database etc. If you
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cannot log into the Admin, you won't get this product working.
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5. `pip install django-bootstrap-form` and add `bootstrapform` to `settings.INSTALLED_APPS`
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6. `pip install email-reply-parser` to get smart email reply handling
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**NOTE REGARDING SQLITE AND SEARCHING:**
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If you use sqlite as your database, the search function will not work as
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effectively as it will with other databases due to its inability to do
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case-insensitive searches. It's recommended that you use PostgreSQL or MySQL
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if possible. For more information, see this note in the Django documentation:
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http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching
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When you try to do a keyword search using sqlite, a message will be displayed
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to alert you to this shortcoming. There is no way around it, sorry.
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**NOTE REGARDING MySQL:**
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If you use MySQL, with most default configurations you will receive an error
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when creating the database tables as we populate a number of default templates
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in languages other than English.
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You must create the database the holds the django-helpdesk tables using the
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UTF-8 collation; see the MySQL manual for more information:
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http://dev.mysql.com/doc/refman/5.1/en/charset-database.html
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If you do NOT do this step, and you only want to use English-language templates,
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you can continue however you will receive a warning when running the 'migrate'
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commands.
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Fresh Django Installations
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--------------------------
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If you're on a brand new Django installation, make sure you do a ``syncdb``
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**before** adding ``helpdesk`` to your ``INSTALLED_APPS``. This will avoid
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errors with trying to create User settings.
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Upgrading from previous versions
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--------------------------------
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We highly recommend that you use South (available
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from http://south.aeracode.org/) to assist with management of database schema
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changes.
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If you are upgrading from a previous version that did NOT use South for
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migrations (i.e. prior to April 2011) then you will need to 'fake' the first
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migration::
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python manage.py migrate helpdesk 0001 --fake
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If you are upgrading from a previous version of django-helpdesk that DID use
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South, simply download an up to date version of the code base (eg by using
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`git pull` or `pip install --upgrade django-helpdesk`) then migrate the database::
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python manage.py migrate helpdesk --db-dry-run # DB untouched
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python manage.py migrate helpdesk
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Lastly, restart your web server software (eg Apache) or FastCGI instance, to
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ensure the latest changes are in use.
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You can continue to the 'Initial Configuration' area, if needed.
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Installation
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------------
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``pip install django-helpdesk``
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For further installation information see docs/install.html and docs/configuration.html
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Contributing
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------------
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If you want to help translate django-helpdesk into languages other than English, we encourage you to make use of our Transifex project.
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http://www.transifex.net/projects/p/django-helpdesk/resource/core/
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Feel free to request access to contribute your translations.
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Pull requests for all other changes are welcome. We're currently trying to add test cases wherever possible, so please continue to include tests with pull requests.
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.. image:: https://secure.travis-ci.org/rossp/django-helpdesk.png?branch=master
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