django-helpdesk/helpdesk/views/public.py

"""
django-helpdesk - A Django powered ticket tracker for small enterprise.

(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.

views/public.py - All public facing views, eg non-staff (no authentication
                  required) views.
"""
from django.core.exceptions import ObjectDoesNotExist, PermissionDenied
try:
    # Django 2.0+
    from django.urls import reverse
except ImportError:
    # Django < 2
    from django.core.urlresolvers import reverse
from django.http import HttpResponseRedirect, HttpResponse
from django.shortcuts import render
from django.utils.http import urlquote
from django.utils.translation import ugettext as _
from django.conf import settings
from django.views.generic.base import TemplateView
from django.views.generic.edit import FormView

from helpdesk import settings as helpdesk_settings
from helpdesk.decorators import protect_view, is_helpdesk_staff
import helpdesk.views.staff as staff
from helpdesk.forms import PublicTicketForm
from helpdesk.lib import text_is_spam
from helpdesk.models import Ticket, Queue, UserSettings, KBCategory


def create_ticket(request, *args, **kwargs):
    if is_helpdesk_staff(request.user):
        return staff.CreateTicketView.as_view()(request, *args, **kwargs)
    else:
        return CreateTicketView.as_view()(request, *args, **kwargs)


class CreateTicketView(FormView):
    template_name = 'helpdesk/public_create_ticket.html'
    form_class = PublicTicketForm

    def dispatch(self, *args, **kwargs):
        request = self.request
        if not request.user.is_authenticated and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
            return HttpResponseRedirect(reverse('login'))

        if is_helpdesk_staff(request.user) or \
                (request.user.is_authenticated and
                 helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE):
            try:
                if request.user.usersettings_helpdesk.login_view_ticketlist:
                    return HttpResponseRedirect(reverse('helpdesk:list'))
                else:
                    return HttpResponseRedirect(reverse('helpdesk:dashboard'))
            except UserSettings.DoesNotExist:
                return HttpResponseRedirect(reverse('helpdesk:dashboard'))
        return super().dispatch(*args, **kwargs)

    def get_context_data(self, **kwargs):
        context = super().get_context_data(**kwargs)
        context['kb_categories'] = KBCategory.objects.all()
        return context

    def get_initial(self):
        request = self.request
        initial_data = {}
        try:
            queue = Queue.objects.get(slug=request.GET.get('queue', None))
        except Queue.DoesNotExist:
            queue = None

        # add pre-defined data for public ticket
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
            # get the requested queue; return an error if queue not found
            try:
                queue = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE)
            except Queue.DoesNotExist:
                return HttpResponse(status=500)
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
            initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY
        if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
            initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE

        if queue:
            initial_data['queue'] = queue.id

        if request.user.is_authenticated and request.user.email:
            initial_data['submitter_email'] = request.user.email
        return initial_data

    def form_valid(self, form):
        request = self.request
        if text_is_spam(form.cleaned_data['body'], request):
            # This submission is spam. Let's not save it.
            return render(request, template_name='helpdesk/public_spam.html')
        else:
            ticket = form.save()
            try:
                return HttpResponseRedirect('%s?ticket=%s&email=%s&key=%s' % (
                    reverse('helpdesk:public_view'),
                    ticket.ticket_for_url,
                    urlquote(ticket.submitter_email),
                    ticket.secret_key)
                )
            except ValueError:
                # if someone enters a non-int string for the ticket
                return HttpResponseRedirect(reverse('helpdesk:home'))

    def get_success_url(self):
        request = self.request


class Homepage(CreateTicketView):
    template_name = 'helpdesk/public_homepage.html'


def search_for_ticket(request, error_message=None):
    if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
        email = request.GET.get('email', None)
        return render(request, 'helpdesk/public_view_form.html', {
            'ticket': False,
            'email': email,
            'error_message': error_message,
            'helpdesk_settings': helpdesk_settings,
        })
    else:
        raise PermissionDenied("Public viewing of tickets without a secret key is forbidden.")


@protect_view
def view_ticket(request):
    ticket_req = request.GET.get('ticket', None)
    email = request.GET.get('email', None)
    key = request.GET.get('key', '')

    if not (ticket_req and email):
        if ticket_req is None and email is None:
            return search_for_ticket(request)
        else:
            return search_for_ticket(request, _('Missing ticket ID or e-mail address. Please try again.'))

    queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
    try:
        if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
        else:
            ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
    except (ObjectDoesNotExist, ValueError):
        return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))

    if is_helpdesk_staff(request.user):
        redirect_url = reverse('helpdesk:view', args=[ticket_id])
        if 'close' in request.GET:
            redirect_url += '?close'
        return HttpResponseRedirect(redirect_url)

    if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
        from helpdesk.views.staff import update_ticket
        # Trick the update_ticket() view into thinking it's being called with
        # a valid POST.
        request.POST = {
            'new_status': Ticket.CLOSED_STATUS,
            'public': 1,
            'title': ticket.title,
            'comment': _('Submitter accepted resolution and closed ticket'),
        }
        if ticket.assigned_to:
            request.POST['owner'] = ticket.assigned_to.id
        request.GET = {}

        return update_ticket(request, ticket_id, public=True)

    # redirect user back to this ticket if possible.
    redirect_url = ''
    if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
        redirect_url = reverse('helpdesk:view', args=[ticket_id])

    return render(request, 'helpdesk/public_view_ticket.html', {
        'ticket': ticket,
        'helpdesk_settings': helpdesk_settings,
        'next': redirect_url,
    })


def change_language(request):
    return_to = ''
    if 'return_to' in request.GET:
        return_to = request.GET['return_to']

    return render(request, 'helpdesk/public_change_language.html', {'next': return_to})