django-helpdesk/forms.py

85 lines
3.4 KiB
Python

""" ..
.,::;::::::
..,::::::::,,,,::: Jutda Helpdesk - A Django
.,,::::::,,,,,,,,,,,,,:: powered ticket tracker for
.,::::::,,,,,,,,,,,,,,,,,,:;r. small enterprise
.::::,,,,,,,,,,,,,,,,,,,,,,:;;rr.
.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;;;rr (c) Copyright 2008
.:::,,,,,,,,,,,,,,,,,,,,,,,:;;;:::;;rr
.:::,,,,,,,,,,,,,,,,,,,,. ,;;;::::::;;rr Jutda
.:::,,,,,,,,,,,,,,,,,,. .:;;:::::::::;;rr
.:::,,,,,,,,,,,,,,,. .;r;::::::::::::;r; All Rights Reserved
.:::,,,,,,,,,,,,,,, .;r;;:::::::::::;;:.
.:::,,,,,,,,,,,,,,,. .;r;;::::::::::::;:.
.;:,,,,,,,,,,,,,,, .,;rr;::::::::::::;:. This software is released
.,:,,,,,,,,,,,,,. .,:;rrr;;::::::::::::;;. under a limited-use license that
:,,,,,,,,,,,,,..:;rrrrr;;;::::::::::::;;. allows you to freely download this
:,,,,,,,:::;;;rr;;;;;;:::::::::::::;;, software from it's manufacturer and
::::;;;;;;;;;;;:::::::::::::::::;;, use it yourself, however you may not
.r;;;;:::::::::::::::::::::::;;;, distribute it. For further details, see
.r;::::::::::::::::::::;;;;;:, the enclosed LICENSE file.
.;;::::::::::::::;;;;;:,.
.;;:::::::;;;;;;:,. Please direct people who wish to download this
.r;;;;;;;;:,. software themselves to www.jutda.com.au.
,,,..
$Id$
"""
from django import newforms as forms
from helpdesk.models import Ticket, Queue, FollowUp
from django.contrib.auth.models import User
from datetime import datetime
class TicketForm(forms.Form):
queue = forms.ChoiceField(label=u'Queue', required=True, choices=())
title = forms.CharField(max_length=100, required=True,
widget=forms.TextInput(),
label=u'Summary of the problem')
submitter_email = forms.EmailField(required=False,
label=u'Submitter E-Mail Address')
body = forms.CharField(widget=forms.Textarea(),
label=u'Description of Issue', required=True)
assigned_to = forms.ChoiceField(choices=(), required=False,
label=u'Case owner')
def save(self, user):
"""
Writes and returns a Ticket() object
"""
q = Queue.objects.get(id=int(self.cleaned_data['queue']))
t = Ticket( title=self.cleaned_data['title'],
submitter_email=self.cleaned_data['submitter_email'],
created=datetime.now(),
status = Ticket.OPEN_STATUS,
queue = q,
description = self.cleaned_data['body'],
)
if self.cleaned_data['assigned_to']:
try:
u = User.objects.get(id=self.cleaned_data['assigned_to'])
t.assigned_to = u
except:
t.assigned_to = None
t.save()
f = FollowUp( ticket=t,
title='Ticket Opened',
date=datetime.now(),
public=True,
comment=self.cleaned_data['body'],
user=user,
)
if self.cleaned_data['assigned_to']:
f.title = 'Ticket Opened & Assigned to %s' % t.get_assigned_to
f.save()
return t