forked from extern/django-helpdesk
2e2176547d
* Added ability for public to submit a ticket via the web if they aren't logged in * Added ability for public to view ticket via web using ticket ID & e-mail address * Added public ticket URL to e-mails * Added manager to FollowUp class to
14 lines
757 B
Plaintext
14 lines
757 B
Plaintext
Hello,
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This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of {{ ticket.title }}.
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You do not have to do anything further at this stage. Your ticket has been assigned a number of {{ ticket.ticket }}.
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If you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of {{ ticket.ticket }} in the subject. The easiest way to do this is just press 'reply' to this message.
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If you wish to view this ticket online, you can visit {{ ticket.get_ticket_url }}.
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We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.
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{% include "helpdesk/emails/text_footer.txt" %}
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