forked from extern/django-helpdesk
139 lines
5.4 KiB
Python
139 lines
5.4 KiB
Python
"""
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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views/public.py - All public facing views, eg non-staff (no authentication
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required) views.
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"""
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from django.core.exceptions import ObjectDoesNotExist
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from django.core.urlresolvers import reverse
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from django.http import HttpResponseRedirect
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from django.shortcuts import render
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from django.utils.http import urlquote
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from django.utils.translation import ugettext as _
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from helpdesk import settings as helpdesk_settings
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from helpdesk.forms import PublicTicketForm
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from helpdesk.lib import text_is_spam
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from helpdesk.models import Ticket, Queue, UserSettings, KBCategory
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def homepage(request):
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if not request.user.is_authenticated() and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
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return HttpResponseRedirect(reverse('helpdesk:login'))
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if request.user.is_staff or \
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(request.user.is_authenticated() and
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helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE):
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try:
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if request.user.usersettings_helpdesk.settings.get('login_view_ticketlist', False):
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return HttpResponseRedirect(reverse('helpdesk:list'))
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else:
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return HttpResponseRedirect(reverse('helpdesk:dashboard'))
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except UserSettings.DoesNotExist:
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return HttpResponseRedirect(reverse('helpdesk:dashboard'))
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if request.method == 'POST':
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form = PublicTicketForm(request.POST, request.FILES)
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form.fields['queue'].choices = [('', '--------')] + [
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(q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
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if form.is_valid():
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if text_is_spam(form.cleaned_data['body'], request):
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# This submission is spam. Let's not save it.
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return render(request, template_name='helpdesk/public_spam.html')
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else:
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ticket = form.save()
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return HttpResponseRedirect('%s?ticket=%s&email=%s' % (
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reverse('helpdesk:public_view'),
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ticket.ticket_for_url,
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urlquote(ticket.submitter_email))
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)
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else:
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try:
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queue = Queue.objects.get(slug=request.GET.get('queue', None))
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except Queue.DoesNotExist:
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queue = None
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initial_data = {}
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if queue:
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initial_data['queue'] = queue.id
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if request.user.is_authenticated() and request.user.email:
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initial_data['submitter_email'] = request.user.email
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form = PublicTicketForm(initial=initial_data)
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form.fields['queue'].choices = [('', '--------')] + [
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(q.id, q.title) for q in Queue.objects.filter(allow_public_submission=True)]
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knowledgebase_categories = KBCategory.objects.all()
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return render(request, 'helpdesk/public_homepage.html', {
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'form': form,
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'helpdesk_settings': helpdesk_settings,
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'kb_categories': knowledgebase_categories
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})
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def view_ticket(request):
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ticket_req = request.GET.get('ticket', None)
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email = request.GET.get('email', None)
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if ticket_req and email:
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queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
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try:
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ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
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except ObjectDoesNotExist:
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error_message = _('Invalid ticket ID or e-mail address. Please try again.')
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else:
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if request.user.is_staff:
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redirect_url = reverse('helpdesk:view', args=[ticket_id])
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if 'close' in request.GET:
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redirect_url += '?close'
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return HttpResponseRedirect(redirect_url)
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if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
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from helpdesk.views.staff import update_ticket
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# Trick the update_ticket() view into thinking it's being called with
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# a valid POST.
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request.POST = {
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'new_status': Ticket.CLOSED_STATUS,
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'public': 1,
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'title': ticket.title,
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'comment': _('Submitter accepted resolution and closed ticket'),
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}
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if ticket.assigned_to:
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request.POST['owner'] = ticket.assigned_to.id
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request.GET = {}
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return update_ticket(request, ticket_id, public=True)
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# redirect user back to this ticket if possible.
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redirect_url = ''
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if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
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redirect_url = reverse('helpdesk:view', args=[ticket_id])
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return render(request, 'helpdesk/public_view_ticket.html', {
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'ticket': ticket,
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'helpdesk_settings': helpdesk_settings,
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'next': redirect_url,
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})
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elif ticket_req is None and email is None:
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error_message = None
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else:
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error_message = _('Missing ticket ID or e-mail address. Please try again.')
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return render(request, 'helpdesk/public_view_form.html', {
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'ticket': False,
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'email': email,
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'error_message': error_message,
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'helpdesk_settings': helpdesk_settings,
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})
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def change_language(request):
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return_to = ''
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if 'return_to' in request.GET:
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return_to = request.GET['return_to']
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return render(request, 'helpdesk/public_change_language.html', {'next': return_to})
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