forked from extern/django-helpdesk
209 lines
7.3 KiB
Python
209 lines
7.3 KiB
Python
from django.contrib.auth import get_user_model
|
|
from django.contrib.sites.models import Site
|
|
from django.core import mail
|
|
from django.urls import reverse
|
|
from django.test import TestCase
|
|
from django.test.client import Client
|
|
from helpdesk.models import CustomField, Queue, Ticket
|
|
from helpdesk import settings as helpdesk_settings
|
|
|
|
try: # python 3
|
|
from urllib.parse import urlparse
|
|
except ImportError: # python 2
|
|
from urlparse import urlparse
|
|
|
|
from helpdesk.templatetags.ticket_to_link import num_to_link
|
|
from helpdesk.user import HelpdeskUser
|
|
|
|
|
|
class TicketActionsTestCase(TestCase):
|
|
fixtures = ['emailtemplate.json']
|
|
|
|
def setUp(self):
|
|
self.queue_public = Queue.objects.create(
|
|
title='Queue 1',
|
|
slug='q1',
|
|
allow_public_submission=True,
|
|
new_ticket_cc='new.public@example.com',
|
|
updated_ticket_cc='update.public@example.com'
|
|
)
|
|
|
|
self.queue_private = Queue.objects.create(
|
|
title='Queue 2',
|
|
slug='q2',
|
|
allow_public_submission=False,
|
|
new_ticket_cc='new.private@example.com',
|
|
updated_ticket_cc='update.private@example.com'
|
|
)
|
|
|
|
self.ticket_data = {
|
|
'title': 'Test Ticket',
|
|
'description': 'Some Test Ticket',
|
|
}
|
|
|
|
self.client = Client()
|
|
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = False
|
|
|
|
def loginUser(self, is_staff=True):
|
|
"""Create a staff user and login"""
|
|
User = get_user_model()
|
|
self.user = User.objects.create(
|
|
username='User_1',
|
|
is_staff=is_staff,
|
|
)
|
|
self.user.set_password('pass')
|
|
self.user.save()
|
|
self.client.login(username='User_1', password='pass')
|
|
|
|
def test_ticket_markdown(self):
|
|
|
|
ticket_data = {
|
|
'queue': self.queue_public,
|
|
'title': 'Test Ticket',
|
|
'description': '*bold*',
|
|
}
|
|
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
self.assertEqual(ticket.get_markdown(),
|
|
"<p><em>bold</em></p>")
|
|
|
|
def test_delete_ticket_staff(self):
|
|
# make staff user
|
|
self.loginUser()
|
|
|
|
"""Tests whether staff can delete tickets"""
|
|
ticket_data = dict(queue=self.queue_public, **self.ticket_data)
|
|
ticket = Ticket.objects.create(**ticket_data)
|
|
ticket_id = ticket.id
|
|
|
|
response = self.client.get(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
|
|
self.assertContains(response, 'Are you sure you want to delete this ticket')
|
|
|
|
response = self.client.post(reverse('helpdesk:delete', kwargs={'ticket_id': ticket_id}), follow=True)
|
|
first_redirect = response.redirect_chain[0]
|
|
first_redirect_url = first_redirect[0]
|
|
|
|
# Ensure we landed on the "View" page.
|
|
# Django 1.9 compatible way of testing this
|
|
# https://docs.djangoproject.com/en/1.9/releases/1.9/#http-redirects-no-longer-forced-to-absolute-uris
|
|
urlparts = urlparse(first_redirect_url)
|
|
self.assertEqual(urlparts.path, reverse('helpdesk:home'))
|
|
|
|
# test ticket deleted
|
|
with self.assertRaises(Ticket.DoesNotExist):
|
|
Ticket.objects.get(pk=ticket_id)
|
|
|
|
def test_update_ticket_staff(self):
|
|
"""Tests whether staff can update ticket details"""
|
|
|
|
# make staff user
|
|
self.loginUser()
|
|
|
|
# create second user
|
|
User = get_user_model()
|
|
self.user2 = User.objects.create(
|
|
username='User_2',
|
|
is_staff=True,
|
|
)
|
|
|
|
initial_data = {
|
|
'title': 'Private ticket test',
|
|
'queue': self.queue_public,
|
|
'assigned_to': self.user,
|
|
'status': Ticket.OPEN_STATUS,
|
|
}
|
|
|
|
# create ticket
|
|
ticket = Ticket.objects.create(**initial_data)
|
|
ticket_id = ticket.id
|
|
|
|
# assign new owner
|
|
post_data = {
|
|
'owner': self.user2.id,
|
|
}
|
|
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
|
|
self.assertContains(response, 'Changed Owner from User_1 to User_2')
|
|
|
|
# change status with users email assigned and submitter email assigned,
|
|
# which triggers emails being sent
|
|
ticket.assigned_to = self.user2
|
|
ticket.submitter_email = 'submitter@test.com'
|
|
ticket.save()
|
|
self.user2.email = 'user2@test.com'
|
|
self.user2.save()
|
|
self.user.email = 'user1@test.com'
|
|
self.user.save()
|
|
post_data = {
|
|
'new_status': Ticket.CLOSED_STATUS,
|
|
'public': True
|
|
}
|
|
|
|
# do this also to a newly assigned user (different from logged in one)
|
|
ticket.assigned_to = self.user
|
|
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
|
|
self.assertContains(response, 'Changed Status from Open to Closed')
|
|
post_data = {
|
|
'new_status': Ticket.OPEN_STATUS,
|
|
'owner': self.user2.id,
|
|
'public': True
|
|
}
|
|
response = self.client.post(reverse('helpdesk:update', kwargs={'ticket_id': ticket_id}), post_data, follow=True)
|
|
self.assertContains(response, 'Changed Status from Open to Closed')
|
|
|
|
def test_can_access_ticket(self):
|
|
"""Tests whether non-staff but assigned user still counts as owner"""
|
|
|
|
# make non-staff user
|
|
self.loginUser(is_staff=False)
|
|
|
|
# create second user
|
|
User = get_user_model()
|
|
self.user2 = User.objects.create(
|
|
username='User_2',
|
|
is_staff=False,
|
|
)
|
|
|
|
initial_data = {
|
|
'title': 'Private ticket test',
|
|
'queue': self.queue_private,
|
|
'assigned_to': self.user,
|
|
'status': Ticket.OPEN_STATUS,
|
|
}
|
|
|
|
# create ticket
|
|
helpdesk_settings.HELPDESK_ENABLE_PER_QUEUE_STAFF_PERMISSION = True
|
|
ticket = Ticket.objects.create(**initial_data)
|
|
self.assertEqual(HelpdeskUser(self.user).can_access_ticket(ticket), True)
|
|
self.assertEqual(HelpdeskUser(self.user2).can_access_ticket(ticket), False)
|
|
|
|
def test_num_to_link(self):
|
|
"""Test that we are correctly expanding links to tickets from IDs"""
|
|
|
|
# make staff user
|
|
self.loginUser()
|
|
|
|
initial_data = {
|
|
'title': 'Some private ticket',
|
|
'queue': self.queue_public,
|
|
'assigned_to': self.user,
|
|
'status': Ticket.OPEN_STATUS,
|
|
}
|
|
|
|
# create ticket
|
|
ticket = Ticket.objects.create(**initial_data)
|
|
ticket_id = ticket.id
|
|
|
|
# generate the URL text
|
|
result = num_to_link('this is ticket#%s' % ticket_id)
|
|
self.assertEqual(result, "this is ticket <a href='/helpdesk/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a>" % (ticket_id, ticket_id))
|
|
|
|
result2 = num_to_link('whoa another ticket is here #%s huh' % ticket_id)
|
|
self.assertEqual(result2, "whoa another ticket is here <a href='/helpdesk/tickets/%s/' class='ticket_link_status ticket_link_status_Open'>#%s</a> huh" % (ticket_id, ticket_id))
|
|
|
|
def test_create_ticket_getform(self):
|
|
self.loginUser()
|
|
response = self.client.get(reverse('helpdesk:submit'), follow=True)
|
|
self.assertEqual(response.status_code, 200)
|
|
|
|
# TODO this needs to be checked further
|