forked from extern/django-helpdesk
10158056b6
* Add e-mail templates for submitter-based emails * Add send_multipart_email() to lib.py - sends HTML/plain emails * Add 'Take' link to unassigned tickets on ticket detail view * Add Description to ticket detail view * When resolving ticket, copy comment into ticket resolution * Display resolution and 'Accept & Close' link on ticket detail view * Create scripts/ folder * Added POP/IMAP details to Queue model * Added get_email.py; polls POP/IMAP boxes & creates ticket * Added keyword search functionality
18 lines
1.2 KiB
HTML
18 lines
1.2 KiB
HTML
{% extends "helpdesk/emails/base.html" %}
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{% block header %}Thank You For Your Submission{% endblock %}
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{% block content %}
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>Hello,</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>This is a courtesy e-mail to let you know that we have received your helpdesk query with a subject of <i>{{ ticket.title }}</i>. </p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>You do not have to do anything further at this stage. Your ticket has been assigned a number of <b>{{ ticket.ticket }}</b>.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>If you wish to send us further details, or if you have any queries about this ticket, please include the ticket id of <b>{{ ticket.ticket }}</b> in the subject. The easiest way to do this is just press 'reply' to this message.</p>
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<p style='font-family: "Trebuchet MS", Arial, sans-serif; font-size: 11pt;'>We will investigate your query and attempt to resolve it as soon as possible. You will receive further updates and a resolution via this e-mail address.</p>
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{% endblock %}
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