forked from extern/django-helpdesk
214 lines
8.3 KiB
Python
214 lines
8.3 KiB
Python
"""
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django-helpdesk - A Django powered ticket tracker for small enterprise.
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(c) Copyright 2008 Jutda. All Rights Reserved. See LICENSE for details.
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views/public.py - All public facing views, eg non-staff (no authentication
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required) views.
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"""
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from django.core.exceptions import ObjectDoesNotExist, PermissionDenied
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from django.urls import reverse
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from django.http import HttpResponseRedirect, HttpResponse
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from django.shortcuts import render
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from django.utils.http import urlquote
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from django.utils.translation import ugettext as _
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from django.conf import settings
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from django.views.generic.base import TemplateView
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from django.views.generic.edit import FormView
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from helpdesk import settings as helpdesk_settings
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from helpdesk.decorators import protect_view, is_helpdesk_staff
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import helpdesk.views.staff as staff
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from helpdesk.forms import PublicTicketForm
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from helpdesk.lib import text_is_spam
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from helpdesk.models import CustomField, Ticket, Queue, UserSettings, KBCategory, KBItem
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def create_ticket(request, *args, **kwargs):
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if is_helpdesk_staff(request.user):
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return staff.CreateTicketView.as_view()(request, *args, **kwargs)
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else:
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return CreateTicketView.as_view()(request, *args, **kwargs)
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class BaseCreateTicketView(FormView):
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form_class = PublicTicketForm
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def dispatch(self, *args, **kwargs):
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request = self.request
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if not request.user.is_authenticated and helpdesk_settings.HELPDESK_REDIRECT_TO_LOGIN_BY_DEFAULT:
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return HttpResponseRedirect(reverse('login'))
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if is_helpdesk_staff(request.user) or \
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(request.user.is_authenticated and
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helpdesk_settings.HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE):
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try:
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if request.user.usersettings_helpdesk.login_view_ticketlist:
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return HttpResponseRedirect(reverse('helpdesk:list'))
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else:
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return HttpResponseRedirect(reverse('helpdesk:dashboard'))
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except UserSettings.DoesNotExist:
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return HttpResponseRedirect(reverse('helpdesk:dashboard'))
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return super().dispatch(*args, **kwargs)
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def get_context_data(self, **kwargs):
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context = super().get_context_data(**kwargs)
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context['kb_categories'] = KBCategory.objects.all()
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return context
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def get_initial(self):
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request = self.request
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initial_data = {}
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try:
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queue = Queue.objects.get(slug=request.GET.get('queue', None))
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except Queue.DoesNotExist:
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queue = None
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# add pre-defined data for public ticket
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if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_QUEUE'):
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# get the requested queue; return an error if queue not found
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try:
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queue = Queue.objects.get(slug=settings.HELPDESK_PUBLIC_TICKET_QUEUE)
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except Queue.DoesNotExist:
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return HttpResponse(status=500)
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if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_PRIORITY'):
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initial_data['priority'] = settings.HELPDESK_PUBLIC_TICKET_PRIORITY
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if hasattr(settings, 'HELPDESK_PUBLIC_TICKET_DUE_DATE'):
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initial_data['due_date'] = settings.HELPDESK_PUBLIC_TICKET_DUE_DATE
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if queue:
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initial_data['queue'] = queue.id
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if request.user.is_authenticated and request.user.email:
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initial_data['submitter_email'] = request.user.email
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query_param_fields = ['submitter_email', 'title', 'body', 'queue', 'kbitem']
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custom_fields = ["custom_%s" % f.name for f in CustomField.objects.filter(staff_only=False)]
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query_param_fields += custom_fields
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for qpf in query_param_fields:
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initial_data[qpf] = request.GET.get(qpf, initial_data.get(qpf, ""))
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return initial_data
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def get_form_kwargs(self, *args, **kwargs):
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kwargs = super().get_form_kwargs(*args, **kwargs)
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kwargs['hidden_fields'] = self.request.GET.get('_hide_fields_', '').split(',')
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kwargs['readonly_fields'] = self.request.GET.get('_readonly_fields_', '').split(',')
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kbitem = self.request.GET.get('kbitem', None)
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if kbitem:
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try:
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kwargs['kbcategory'] = KBItem.objects.get(pk=int(kbitem))
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except (ValueError, KBItem.DoesNotExist):
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pass
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return kwargs
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def form_valid(self, form):
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request = self.request
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if text_is_spam(form.cleaned_data['body'], request):
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# This submission is spam. Let's not save it.
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return render(request, template_name='helpdesk/public_spam.html')
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else:
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ticket = form.save()
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try:
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return HttpResponseRedirect('%s?ticket=%s&email=%s&key=%s' % (
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reverse('helpdesk:public_view'),
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ticket.ticket_for_url,
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urlquote(ticket.submitter_email),
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ticket.secret_key)
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)
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except ValueError:
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# if someone enters a non-int string for the ticket
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return HttpResponseRedirect(reverse('helpdesk:home'))
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def get_success_url(self):
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request = self.request
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class CreateTicketIframeView(BaseCreateTicketView):
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template_name = 'helpdesk/public_create_ticket_iframe.html'
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class CreateTicketView(BaseCreateTicketView):
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template_name = 'helpdesk/public_create_ticket.html'
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class Homepage(CreateTicketView):
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template_name = 'helpdesk/public_homepage.html'
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def search_for_ticket(request, error_message=None):
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if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
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email = request.GET.get('email', None)
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return render(request, 'helpdesk/public_view_form.html', {
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'ticket': False,
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'email': email,
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'error_message': error_message,
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'helpdesk_settings': helpdesk_settings,
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})
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else:
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raise PermissionDenied("Public viewing of tickets without a secret key is forbidden.")
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@protect_view
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def view_ticket(request):
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ticket_req = request.GET.get('ticket', None)
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email = request.GET.get('email', None)
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key = request.GET.get('key', '')
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if not (ticket_req and email):
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if ticket_req is None and email is None:
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return search_for_ticket(request)
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else:
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return search_for_ticket(request, _('Missing ticket ID or e-mail address. Please try again.'))
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queue, ticket_id = Ticket.queue_and_id_from_query(ticket_req)
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try:
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if hasattr(settings, 'HELPDESK_VIEW_A_TICKET_PUBLIC') and settings.HELPDESK_VIEW_A_TICKET_PUBLIC:
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ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email)
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else:
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ticket = Ticket.objects.get(id=ticket_id, submitter_email__iexact=email, secret_key__iexact=key)
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except (ObjectDoesNotExist, ValueError):
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return search_for_ticket(request, _('Invalid ticket ID or e-mail address. Please try again.'))
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if is_helpdesk_staff(request.user):
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redirect_url = reverse('helpdesk:view', args=[ticket_id])
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if 'close' in request.GET:
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redirect_url += '?close'
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return HttpResponseRedirect(redirect_url)
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if 'close' in request.GET and ticket.status == Ticket.RESOLVED_STATUS:
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from helpdesk.views.staff import update_ticket
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# Trick the update_ticket() view into thinking it's being called with
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# a valid POST.
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request.POST = {
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'new_status': Ticket.CLOSED_STATUS,
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'public': 1,
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'title': ticket.title,
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'comment': _('Submitter accepted resolution and closed ticket'),
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}
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if ticket.assigned_to:
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request.POST['owner'] = ticket.assigned_to.id
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request.GET = {}
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return update_ticket(request, ticket_id, public=True)
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# redirect user back to this ticket if possible.
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redirect_url = ''
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if helpdesk_settings.HELPDESK_NAVIGATION_ENABLED:
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redirect_url = reverse('helpdesk:view', args=[ticket_id])
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return render(request, 'helpdesk/public_view_ticket.html', {
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'key': key,
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'mail': email,
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'ticket': ticket,
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'helpdesk_settings': helpdesk_settings,
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'next': redirect_url,
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})
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def change_language(request):
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return_to = ''
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if 'return_to' in request.GET:
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return_to = request.GET['return_to']
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return render(request, 'helpdesk/public_change_language.html', {'next': return_to})
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