forked from extern/django-helpdesk
358 lines
15 KiB
Python
358 lines
15 KiB
Python
import base64
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from collections import OrderedDict
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from datetime import datetime
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from django.core.files.uploadedfile import SimpleUploadedFile
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from freezegun import freeze_time
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from django.contrib.auth.models import User
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from rest_framework import HTTP_HEADER_ENCODING
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from rest_framework.exceptions import ErrorDetail
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from rest_framework.status import HTTP_200_OK, HTTP_201_CREATED, HTTP_204_NO_CONTENT, HTTP_400_BAD_REQUEST, HTTP_403_FORBIDDEN
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from rest_framework.test import APITestCase
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from helpdesk.models import Queue, Ticket, CustomField
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class TicketTest(APITestCase):
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due_date = datetime(2022, 4, 10, 15, 6)
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@classmethod
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def setUpTestData(cls):
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cls.queue = Queue.objects.create(
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title='Test Queue',
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slug='test-queue',
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)
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def test_create_api_ticket_not_authenticated_user(self):
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response = self.client.post('/api/tickets/')
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self.assertEqual(response.status_code, HTTP_403_FORBIDDEN)
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def test_create_api_ticket_authenticated_non_staff_user(self):
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non_staff_user = User.objects.create_user(username='test')
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self.client.force_authenticate(non_staff_user)
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response = self.client.post('/api/tickets/')
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self.assertEqual(response.status_code, HTTP_403_FORBIDDEN)
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def test_create_api_ticket_no_data(self):
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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response = self.client.post('/api/tickets/')
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self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST)
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self.assertEqual(response.data, {
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'queue': [ErrorDetail(string='This field is required.', code='required')],
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'title': [ErrorDetail(string='This field is required.', code='required')]
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})
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self.assertFalse(Ticket.objects.exists())
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def test_create_api_ticket_wrong_date_format(self):
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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response = self.client.post('/api/tickets/', {
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'queue': self.queue.id,
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'title': 'Test title',
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'due_date': 'monday, 1st of may 2022'
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})
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self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST)
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self.assertEqual(response.data, {
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'due_date': [ErrorDetail(string='Datetime has wrong format. Use one of these formats instead: YYYY-MM-DDThh:mm[:ss[.uuuuuu]][+HH:MM|-HH:MM|Z].', code='invalid')]
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})
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self.assertFalse(Ticket.objects.exists())
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def test_create_api_ticket_authenticated_staff_user(self):
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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response = self.client.post('/api/tickets/', {
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'queue': self.queue.id,
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'title': 'Test title',
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'description': 'Test description\nMulti lines',
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'submitter_email': 'test@mail.com',
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'priority': 4
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})
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self.assertEqual(response.status_code, HTTP_201_CREATED)
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created_ticket = Ticket.objects.get()
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self.assertEqual(created_ticket.title, 'Test title')
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self.assertEqual(created_ticket.description,
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'Test description\nMulti lines')
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self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
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self.assertEqual(created_ticket.priority, 4)
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self.assertEqual(created_ticket.followup_set.count(), 1)
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def test_create_api_ticket_with_basic_auth(self):
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username = 'admin'
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password = 'admin'
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User.objects.create_user(
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username=username, password=password, is_staff=True)
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test_user = User.objects.create_user(username='test')
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merge_ticket = Ticket.objects.create(
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queue=self.queue, title='merge ticket')
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# Generate base64 credentials string
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credentials = f"{username}:{password}"
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base64_credentials = base64.b64encode(credentials.encode(
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HTTP_HEADER_ENCODING)).decode(HTTP_HEADER_ENCODING)
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self.client.credentials(
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HTTP_AUTHORIZATION=f"Basic {base64_credentials}")
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response = self.client.post(
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'/api/tickets/',
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{
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'queue': self.queue.id,
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'title': 'Title',
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'description': 'Description',
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'resolution': 'Resolution',
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'assigned_to': test_user.id,
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'submitter_email': 'test@mail.com',
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'status': Ticket.RESOLVED_STATUS,
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'priority': 1,
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'on_hold': True,
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'due_date': self.due_date,
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'merged_to': merge_ticket.id
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}
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)
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self.assertEqual(response.status_code, HTTP_201_CREATED)
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created_ticket = Ticket.objects.last()
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self.assertEqual(created_ticket.title, 'Title')
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self.assertEqual(created_ticket.description, 'Description')
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# resolution can not be set on creation
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self.assertIsNone(created_ticket.resolution)
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self.assertEqual(created_ticket.assigned_to, test_user)
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self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
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self.assertEqual(created_ticket.priority, 1)
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# on_hold is False on creation
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self.assertFalse(created_ticket.on_hold)
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# status is always open on creation
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self.assertEqual(created_ticket.status, Ticket.OPEN_STATUS)
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self.assertEqual(created_ticket.due_date, self.due_date)
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# merged_to can not be set on creation
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self.assertIsNone(created_ticket.merged_to)
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def test_edit_api_ticket(self):
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staff_user = User.objects.create_user(username='admin', is_staff=True)
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test_ticket = Ticket.objects.create(
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queue=self.queue, title='Test ticket')
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test_user = User.objects.create_user(username='test')
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merge_ticket = Ticket.objects.create(
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queue=self.queue, title='merge ticket')
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self.client.force_authenticate(staff_user)
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response = self.client.put(
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'/api/tickets/%d/' % test_ticket.id,
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{
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'queue': self.queue.id,
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'title': 'Title',
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'description': 'Description',
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'resolution': 'Resolution',
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'assigned_to': test_user.id,
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'submitter_email': 'test@mail.com',
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'status': Ticket.RESOLVED_STATUS,
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'priority': 1,
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'on_hold': True,
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'due_date': self.due_date,
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'merged_to': merge_ticket.id
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}
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)
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self.assertEqual(response.status_code, HTTP_200_OK)
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test_ticket.refresh_from_db()
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self.assertEqual(test_ticket.title, 'Title')
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self.assertEqual(test_ticket.description, 'Description')
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self.assertEqual(test_ticket.resolution, 'Resolution')
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self.assertEqual(test_ticket.assigned_to, test_user)
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self.assertEqual(test_ticket.submitter_email, 'test@mail.com')
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self.assertEqual(test_ticket.priority, 1)
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self.assertTrue(test_ticket.on_hold)
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self.assertEqual(test_ticket.status, Ticket.RESOLVED_STATUS)
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self.assertEqual(test_ticket.due_date, self.due_date)
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self.assertEqual(test_ticket.merged_to, merge_ticket)
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def test_partial_edit_api_ticket(self):
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staff_user = User.objects.create_user(username='admin', is_staff=True)
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test_ticket = Ticket.objects.create(
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queue=self.queue, title='Test ticket')
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self.client.force_authenticate(staff_user)
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response = self.client.patch(
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'/api/tickets/%d/' % test_ticket.id,
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{
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'description': 'New description',
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}
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)
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self.assertEqual(response.status_code, HTTP_200_OK)
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test_ticket.refresh_from_db()
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self.assertEqual(test_ticket.description, 'New description')
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def test_delete_api_ticket(self):
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staff_user = User.objects.create_user(username='admin', is_staff=True)
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test_ticket = Ticket.objects.create(
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queue=self.queue, title='Test ticket')
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self.client.force_authenticate(staff_user)
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response = self.client.delete('/api/tickets/%d/' % test_ticket.id)
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self.assertEqual(response.status_code, HTTP_204_NO_CONTENT)
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self.assertFalse(Ticket.objects.exists())
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@freeze_time('2022-06-30 23:09:44')
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def test_create_api_ticket_with_custom_fields(self):
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# Create custom fields
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for field_type, field_display in CustomField.DATA_TYPE_CHOICES:
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extra_data = {}
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if field_type in ('varchar', 'text'):
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extra_data['max_length'] = 10
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if field_type == 'integer':
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# Set one field as required to test error if not provided
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extra_data['required'] = True
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if field_type == 'decimal':
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extra_data['max_length'] = 7
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extra_data['decimal_places'] = 3
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if field_type == 'list':
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extra_data['list_values'] = '''Green
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Blue
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Red
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Yellow'''
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CustomField.objects.create(
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name=field_type, label=field_display, data_type=field_type, **extra_data)
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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# Test creation without providing required field
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response = self.client.post('/api/tickets/', {
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'queue': self.queue.id,
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'title': 'Test title',
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'description': 'Test description\nMulti lines',
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'submitter_email': 'test@mail.com',
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'priority': 4
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})
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self.assertEqual(response.status_code, HTTP_400_BAD_REQUEST)
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self.assertEqual(response.data, {'custom_integer': [ErrorDetail(
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string='This field is required.', code='required')]})
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# Test creation with custom field values
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response = self.client.post('/api/tickets/', {
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'queue': self.queue.id,
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'title': 'Test title',
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'description': 'Test description\nMulti lines',
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'submitter_email': 'test@mail.com',
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'priority': 4,
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'custom_varchar': 'test',
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'custom_text': 'multi\nline',
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'custom_integer': '1',
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'custom_decimal': '42.987',
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'custom_list': 'Red',
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'custom_boolean': True,
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'custom_date': '2022-4-11',
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'custom_time': '23:59:59',
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'custom_datetime': '2022-4-10 18:27',
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'custom_email': 'email@test.com',
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'custom_url': 'http://django-helpdesk.readthedocs.org/',
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'custom_ipaddress': '127.0.0.1',
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'custom_slug': 'test-slug',
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})
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self.assertEqual(response.status_code, HTTP_201_CREATED)
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# Check all fields with data returned from the response
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self.assertEqual(response.data, {
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'id': 1,
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'queue': 1,
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'title': 'Test title',
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'description': 'Test description\nMulti lines',
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'resolution': None,
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'submitter_email': 'test@mail.com',
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'assigned_to': None,
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'status': 1,
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'on_hold': False,
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'priority': 4,
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'due_date': None,
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'merged_to': None,
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'followup_set': [OrderedDict([
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('id', 1),
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('ticket', 1),
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('date', '2022-06-30T23:09:44'),
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('title', 'Ticket Opened'),
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('comment', 'Test description\nMulti lines'),
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('public', True),
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('user', 1),
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('new_status', None),
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('message_id', None),
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('time_spent', None),
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('followupattachment_set', [])
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])],
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'custom_varchar': 'test',
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'custom_text': 'multi\nline',
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'custom_integer': 1,
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'custom_decimal': '42.987',
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'custom_list': 'Red',
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'custom_boolean': True,
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'custom_date': '2022-04-11',
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'custom_time': '23:59:59',
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'custom_datetime': '2022-04-10T18:27',
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'custom_email': 'email@test.com',
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'custom_url': 'http://django-helpdesk.readthedocs.org/',
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'custom_ipaddress': '127.0.0.1',
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'custom_slug': 'test-slug'
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})
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def test_create_api_ticket_with_attachment(self):
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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test_file = SimpleUploadedFile(
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'file.jpg', b'file_content', content_type='image/jpg')
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response = self.client.post('/api/tickets/', {
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'queue': self.queue.id,
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'title': 'Test title',
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'description': 'Test description\nMulti lines',
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'submitter_email': 'test@mail.com',
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'priority': 4,
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'attachment': test_file
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})
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self.assertEqual(response.status_code, HTTP_201_CREATED)
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created_ticket = Ticket.objects.get()
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self.assertEqual(created_ticket.title, 'Test title')
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self.assertEqual(created_ticket.description,
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'Test description\nMulti lines')
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self.assertEqual(created_ticket.submitter_email, 'test@mail.com')
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self.assertEqual(created_ticket.priority, 4)
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self.assertEqual(created_ticket.followup_set.count(), 1)
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self.assertEqual(created_ticket.followup_set.get(
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).followupattachment_set.count(), 1)
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attachment = created_ticket.followup_set.get().followupattachment_set.get()
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self.assertEqual(
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attachment.file.name,
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f'helpdesk/attachments/test-queue-1-{created_ticket.secret_key}/1/file.jpg'
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)
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def test_create_follow_up_with_attachments(self):
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staff_user = User.objects.create_user(username='test', is_staff=True)
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self.client.force_authenticate(staff_user)
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ticket = Ticket.objects.create(queue=self.queue, title='Test')
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test_file_1 = SimpleUploadedFile(
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'file.jpg', b'file_content', content_type='image/jpg')
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test_file_2 = SimpleUploadedFile(
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'doc.pdf', b'Doc content', content_type='application/pdf')
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response = self.client.post('/api/followups/', {
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'ticket': ticket.id,
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'title': 'Test',
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'comment': 'Test answer\nMulti lines',
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'attachments': [
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test_file_1,
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test_file_2
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]
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})
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self.assertEqual(response.status_code, HTTP_201_CREATED)
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created_followup = ticket.followup_set.last()
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self.assertEqual(created_followup.title, 'Test')
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self.assertEqual(created_followup.comment, 'Test answer\nMulti lines')
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self.assertEqual(created_followup.followupattachment_set.count(), 2)
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self.assertEqual(
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created_followup.followupattachment_set.first().filename, 'doc.pdf')
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self.assertEqual(
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created_followup.followupattachment_set.first().mime_type, 'application/pdf')
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self.assertEqual(
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created_followup.followupattachment_set.last().filename, 'file.jpg')
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self.assertEqual(
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created_followup.followupattachment_set.last().mime_type, 'image/jpg')
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