forked from extern/django-helpdesk
A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.
8541e03b88
Fix KnowledgeBase item score to display as float |
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.github/ISSUE_TEMPLATE | ||
.tx | ||
demo | ||
docs | ||
helpdesk | ||
.coveragerc | ||
.gitignore | ||
.pylintrc | ||
.travis.yml | ||
AUTHORS | ||
build_project.sh | ||
CONTRIBUTING.rst | ||
LICENSE | ||
LICENSE.3RDPARTY | ||
Makefile | ||
MANIFEST.in | ||
quicktest.py | ||
README.rst | ||
requirements-testing.txt | ||
requirements.txt | ||
setup.py |
django-helpdesk - A Django powered ticket tracker for small businesses. ======================================================================= .. image:: https://travis-ci.org/django-helpdesk/django-helpdesk.png?branch=master :target: https://travis-ci.org/django-helpdesk/django-helpdesk .. image:: https://codecov.io/gh/django-helpdesk/django-helpdesk/branch/master/graph/badge.svg :target: https://codecov.io/gh/django-helpdesk/django-helpdesk Copyright 2009-2020 Ross Poulton and django-helpdesk contributors. All Rights Reserved. See LICENSE for details. django-helpdesk was formerly known as Jutda Helpdesk, named after the company which originally created it. As of January 2011 the name has been changed to reflect what it really is: a Django-powered ticket tracker with contributors reaching far beyond Jutda. Complete documentation is available in the docs/ directory, or online at http://django-helpdesk.readthedocs.org/. You can see a demo installation at http://django-helpdesk-demo.herokuapp.com/, or run a demo locally in just a couple steps! Licensing --------- django-helpdesk is licensed under terms of the BSD 3-clause license. See the file 'LICENSE' for full licensing terms. Note that django-helpdesk is distributed with 3rd party products which have their own licenses. See LICENSE.3RDPARTY for license terms for included packages. Demo Quickstart --------------- django-helpdesk includes a basic demo Django project so that you may easily get started with testing or developing django-helpdesk. The demo project resides in the `demo/` top-level folder. It's likely that you can start up a demo project server by running only the command:: make rundemo then pointing your web browser at `localhost:8080`. For more information and options, please read the `demo/README.rst` file. **NOTE REGARDING SQLITE AND SEARCHING:** The demo project uses `sqlite` as its database. Sqlite does not allow case-insensitive searches and so the search function may not work as effectively as it would on other database such as PostgreSQL or MySQL that does support case-insensitive searches. For more information, see this note_ in the Django documentation. When you try to do a keyword search using `sqlite`, a message will be displayed to alert you to this shortcoming. There is no way around it, sorry. Installation ------------ `django-helpdesk` requires: * Django 1.11.x * either Python 2.7 or 3.6+ (likely 3.4+ still works though, but unsupported) **NOTE REGARDING PYTHON VERSION:** The recommended combination is Python 3.6+ with Django 1.11. Support for Python 2 will end in the next versions of both `django-helpdesk` and Django itself (Django 2.0), so users and developers are encouraged to begin transitioning to Python 3 if have not already. New projects should definitely use Python 3! **NOTE REGARDING DJANGO VERSION:** The recommended release is Django 1.11. However, there initial support of Django 2.x as of version 0.2.7 if you'd like to try it out. Please report any bugs you find! You can quickly install the latest stable version of `django-helpdesk` app via `pip`:: pip install django-helpdesk You may also check out the `master` branch on GitHub, and install manually:: python setup.py install Either way, you will need to add `django-helpdesk` to an existing Django project. For further installation information see `docs/install.html` and `docs/configuration.html` Upgrading from previous versions -------------------------------- If you are upgrading from a previous version of `django-helpdesk` that used migrations, get an up to date version of the code base (eg by using `git pull` or `pip install --upgrade django-helpdesk`) then migrate the database:: python manage.py migrate helpdesk --db-dry-run # DB untouched python manage.py migrate helpdesk Lastly, restart your web server software (eg Apache) or FastCGI instance, to ensure the latest changes are in use. Unfortunately we are unable to assist if you are upgrading from a version of `django-helpdesk` prior to migrations (ie pre-2011). You can continue to the 'Initial Configuration' area, if needed. Contributing ------------ We're happy to include any type of contribution! This can be: * back-end python/django code development * front-end web development (HTML/Javascript, especially jQuery) * language translations * writing improved documentation and demos For more information on contributing, please see the `CONTRIBUTING.rst` file. .. _note: http://docs.djangoproject.com/en/dev/ref/databases/#sqlite-string-matching